Advice Services

Dear Mr Briggs,

Your request for information has been logged and a response will be issued no later than 19 October. The request has been allocated reference: FOI/3659/11.

Regards

Henry Sullivan
Records Management Officer
Records & Information Compliance Team
Stirling Council
01786 442926
[Stirling Council request email]

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Dear Mr Briggs,

I am sorry that this response to your request (logged by us as FOI/3659) is late. I am still waiting for information relating to Housing and Homelessness and will forward this as soon as it is available.

Please find attached document showing the amount (financially and in terms of staff) that the council has expended in provision of Advice services for the years - 2008/9, 2009/10, 2010/11, 2011/12, and a projection for 2012/13.

The level to which the advice is given is up to Type III for all categories.

If you are dissatisfied with the way in which your request for information has been dealt with you are entitled to request a review of the actions and decisions made by the Council in relation to your request. You can, if you wish, ask informally for the reasoning behind the response, and if still dissatisfied you can request a formal review. In any case, your request for review must be in writing or some other permanent form stating your name and address for correspondence, and specifying the request for information to which your request for review relates and why you are dissatisfied with the response.

You must make your request for review not later than 40 working days after the expiry of the 20 working day period of response to your initial request by the Council or not later than 40 days after the receipt by you of the information provided, any fees notice issued or any notification of refusal or partial refusal.

Your request for review should be addressed in the first instance to:

Fiona Wilbraham, Records & Information Compliance Manager, Stirling Council, Viewforth, STIRLING FK8 2ET
e-mail: [Stirling Council request email]

Fiona Wilbraham will then arrange for an appropriate officer to undertake a review.

Please note that in any e-mail you must state your name.

If you are dissatisfied with how your request for a review has been dealt with, then you are entitled to ask the Scottish Information Commissioner to investigate your case. You must ask the Scottish Information Commissioner no later than 6 months after the date of receipt by you of the notice or decision you are dissatisfied with or within 6 months of the expiry of the period of 20 working days from receipt by the Council of your request for review. You should write to;

The Scottish Information Commissioner, Kinburn Castle, Doubledykes Road, St Andrews, Fife KY16 9DS
Tel 01334 464610
Email: [email address]

Yours sincerely
Fiona Wilbraham
Records & Information Compliance Manager
Stirling Council
01786 442926
[Stirling Council request email]

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Dear Stirling Council,

Given the affects of the current recession both nationally and
locally in Scotland in terms of higher unemployment, increased
private debt problems, increasing fuel poverty, stagnation of
social housing building programmes etc - I would like to know how
the Council is reacting to this in terms of providing Advice to its
citizens on the following issues:

Welfare Rights and Income Maximisation

Money and Debt advice

Homelessness and housing

Employment Rights

In your reply could you please provide a categorised breakdown (as
above) both financially and in human resource terms (number of
staff) the amounts that the council has expended in provision of
these Advice services for the years - 2008/9, 2009/10, 2010/11,
2011/12, and a projection of such for 2012/13.

In terms of the provision of the actual advice, could you please
indicate

the numbers of staff employed in giving this advice as categorised
above,

the level to which that advice is given for each category in line
with the Scottish National Standards i.e. Type 1, 2 or 3.

I look forward to your reply.

Yours faithfully,
David Briggs

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Dear Mr Briggs

In our response dated 24 October, I indicated that we were still waiting for information relating to Housing and Homelessness. This is now enclosed in the attached file and completes the response to your request (logged by us as FOI/3659). I am sorry that this information is late.

If you are dissatisfied with the way in which your request for information has been dealt with you are entitled to request a review of the actions and decisions made by the Council in relation to your request. You can, if you wish, ask informally for the reasoning behind the response, and if still dissatisfied you can request a formal review. In any case, your request for review must be in writing or some other permanent form stating your name and address for correspondence, and specifying the request for information to which your request for review relates and why you are dissatisfied with the response.

You must make your request for review not later than 40 working days after the expiry of the 20 working day period of response to your initial request by the Council or not later than 40 days after the receipt by you of the information provided, any fees notice issued or any notification of refusal or partial refusal.

Your request for review should be addressed in the first instance to:

Fiona Wilbraham, Records & Information Compliance Manager, Stirling Council, Viewforth, STIRLING FK8 2ET
email: [Stirling Council request email]

Fiona Wilbraham will then arrange for an appropriate officer to undertake a review.

Please note that in any e.mail you must state your name.

If you are dissatisfied with how your request for a review has been dealt with, then you are entitled to ask the Scottish Information Commissioner to investigate your case. You must ask the Scottish Information Commissioner no later than 6 months after the date of receipt by you of the notice or decision you are dissatisfied with or within 6 months of the expiry of the period of 20 working days from receipt by the Council of your request for review. You should write to;

The Scottish Information Commissioner, Kinburn Castle, Doubledykes Road, St Andrews, Fife KY16 9DS
Tel 01334 464610
Email: [email address]

Regards

Fiona Wilbraham
Records & Information Compliance Manager
Stirling Council
01786 442926
[Stirling Council request email]

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