Addresses for junk mail

<http://www.scottishwater.co.uk/portal/pa...>
<http://www.scottishwater.co.uk/portal/pa...>

Privileged/Confidential information may be contained in this Email and any files transmitted with it. If you are not the intended recipient you should not retain, copy or use this Email for any purpose or disclose all or part of its contents to any person. If you have received this Email in error please notify the postmaster and sender immediately and delete this Email from your system.

Opinions, conclusions and other information in this message that do not relate to the official business of Scottish Water ("SW") and / or Scottish Water Solutions Ltd ("SWS") shall be understood as neither given nor endorsed by them. The contents of Emails sent and received by SW and SWS are monitored.

WARNING: Although SW and SWS have taken reasonable precautions to ensure no viruses or other malicious software are present, SW and SWS cannot accept responsibility for any loss or damage arising from the use of this Email or attachments however caused. The recipient should therefore check this Email and any attachments for the presence of viruses or other malicious software.

Scottish Water
www.scottishwater.co.uk
www.scottishwatersolutions.co.uk
[email address]

<http://www.scottishwater.co.uk/portal/pa...>
<http://www.scottishwater.co.uk/portal/pa...>

Privileged/Confidential information may be contained in this Email and any files transmitted with it. If you are not the intended recipient you should not retain, copy or use this Email for any purpose or disclose all or part of its contents to any person. If you have received this Email in error please notify the postmaster and sender immediately and delete this Email from your system.

Opinions, conclusions and other information in this message that do not relate to the official business of Scottish Water ("SW") and / or Scottish Water Solutions Ltd ("SWS") shall be understood as neither given nor endorsed by them. The contents of Emails sent and received by SW and SWS are monitored.

WARNING: Although SW and SWS have taken reasonable precautions to ensure no viruses or other malicious software are present, SW and SWS cannot accept responsibility for any loss or damage arising from the use of this Email or attachments however caused. The recipient should therefore check this Email and any attachments for the presence of viruses or other malicious software.

Scottish Water
www.scottishwater.co.uk
www.scottishwatersolutions.co.uk
[email address]

Under the Freedom of Information Act, we have up to 20 working days to
reply to your request for information. We endeavour to provide a full
response before this timescale.

Regards

FOI Team
<http://www.scottishwater.co.uk/portal/pa...>
<http://www.scottishwater.co.uk/portal/pa...>

Privileged/Confidential information may be contained in this Email and any files transmitted with it. If you are not the intended recipient you should not retain, copy or use this Email for any purpose or disclose all or part of its contents to any person. If you have received this Email in error please notify the postmaster and sender immediately and delete this Email from your system.

Opinions, conclusions and other information in this message that do not relate to the official business of Scottish Water ("SW") and / or Scottish Water Solutions Ltd ("SWS") shall be understood as neither given nor endorsed by them. The contents of Emails sent and received by SW and SWS are monitored.

WARNING: Although SW and SWS have taken reasonable precautions to ensure no viruses or other malicious software are present, SW and SWS cannot accept responsibility for any loss or damage arising from the use of this Email or attachments however caused. The recipient should therefore check this Email and any attachments for the presence of viruses or other malicious software.

Scottish Water
www.scottishwater.co.uk
www.scottishwatersolutions.co.uk
[email address]

Dear Mr Hansen,

Thank you for your e-mail of 18 December and I apologise that you have
not received an answer to your previous request.

I would be grateful if you could forward your request to me and I will
investigate this as a review.

Yours sincerely

Richard Duncan
Scottish Water

show quoted sections

Under the Freedom of Information Act, we have up to 20 working days to
reply to your request for information. We endeavour to provide a full
response before this timescale.

Regards

FOI Team
<http://www.scottishwater.co.uk/portal/pa...>
<http://www.scottishwater.co.uk/portal/pa...>

Privileged/Confidential information may be contained in this Email and any files transmitted with it. If you are not the intended recipient you should not retain, copy or use this Email for any purpose or disclose all or part of its contents to any person. If you have received this Email in error please notify the postmaster and sender immediately and delete this Email from your system.

Opinions, conclusions and other information in this message that do not relate to the official business of Scottish Water ("SW") and / or Scottish Water Solutions Ltd ("SWS") shall be understood as neither given nor endorsed by them. The contents of Emails sent and received by SW and SWS are monitored.

WARNING: Although SW and SWS have taken reasonable precautions to ensure no viruses or other malicious software are present, SW and SWS cannot accept responsibility for any loss or damage arising from the use of this Email or attachments however caused. The recipient should therefore check this Email and any attachments for the presence of viruses or other malicious software.

Scottish Water
www.scottishwater.co.uk
www.scottishwatersolutions.co.uk
[email address]

Dear Mr Hansen,

This e-mail is in response to your request for information which was
received on 24 December 2008.

Please find attached a response from our Commercial Development Manager
to answer your request.

You can appeal if you are dissatisfied with this decision. You must
make your appeal within forty days of receiving this e-mail. Please see
the attachment included with this e-mail for details of our appeals
procedure.

Yours sincerely

Richard Duncan
Scottish Water

show quoted sections

Under the Freedom of Information Act, we have up to 20 working days to
reply to your request for information. We endeavour to provide a full
response before this timescale.

Regards

FOI Team
<http://www.scottishwater.co.uk/portal/pa...>
<http://www.scottishwater.co.uk/portal/pa...>

Privileged/Confidential information may be contained in this Email and any files transmitted with it. If you are not the intended recipient you should not retain, copy or use this Email for any purpose or disclose all or part of its contents to any person. If you have received this Email in error please notify the postmaster and sender immediately and delete this Email from your system.

Opinions, conclusions and other information in this message that do not relate to the official business of Scottish Water ("SW") and / or Scottish Water Solutions Ltd ("SWS") shall be understood as neither given nor endorsed by them. The contents of Emails sent and received by SW and SWS are monitored.

WARNING: Although SW and SWS have taken reasonable precautions to ensure no viruses or other malicious software are present, SW and SWS cannot accept responsibility for any loss or damage arising from the use of this Email or attachments however caused. The recipient should therefore check this Email and any attachments for the presence of viruses or other malicious software.

Scottish Water
www.scottishwater.co.uk
www.scottishwatersolutions.co.uk
[email address]

Under the Freedom of Information Act, we have up to 20 working days to
reply to your request for information. We endeavour to provide a full
response before this timescale.

Regards

FOI Team
<http://www.scottishwater.co.uk/portal/pa...>
<http://www.scottishwater.co.uk/portal/pa...>

Privileged/Confidential information may be contained in this Email and any files transmitted with it. If you are not the intended recipient you should not retain, copy or use this Email for any purpose or disclose all or part of its contents to any person. If you have received this Email in error please notify the postmaster and sender immediately and delete this Email from your system.

Opinions, conclusions and other information in this message that do not relate to the official business of Scottish Water ("SW") and / or Scottish Water Solutions Ltd ("SWS") shall be understood as neither given nor endorsed by them. The contents of Emails sent and received by SW and SWS are monitored.

WARNING: Although SW and SWS have taken reasonable precautions to ensure no viruses or other malicious software are present, SW and SWS cannot accept responsibility for any loss or damage arising from the use of this Email or attachments however caused. The recipient should therefore check this Email and any attachments for the presence of viruses or other malicious software.

Scottish Water
www.scottishwater.co.uk
www.scottishwatersolutions.co.uk
[email address]

Dear Mr Hansen,

I apologise for this oversight.

Please find below the response that was in the attached e-mail.

Yours sincerely,

Richard Duncan
Scottish Water

'Homeserve Plumbing and Drainage Affinity Service with Scottish Water

Thank you for your online enquiry of 24 December 2008 which has been
subsequently passed for my attention. I appreciate that your principal
concerns relate to the perception of 'junk' mail being created by
Scottish Water requesting clarity on this point together with
information on all data sources used.

I will be pleased to answer these issues but prior to doing so, it maybe
helpful for me to provide a wider understanding of this service:

Scottish Water is a publicly owned business, answerable to the Scottish
Parliament and the people of Scotland. This offers a new public sector
model in the UK water industry and Scottish Water aims to be as
efficient and effective as water companies in the private sector.

We play a key role in protecting the nation's health by providing water
and waste water services 365 days per year to 2.2 million households
across an area that is one third of the size of Britain and have been
working with Homeserve for several years to provide customers with a
number of peace of mind products for plumbing and drainage emergencies
including associated insurance products such as gas supply pipe cover.

We recognise that for many customers the possibility of an emergency
failure of their internal or external plumbing, for example, is a real
concern in terms of leaving a customer without water, reliant on finding
a good plumber at short notice, and then having to pay for a call-out
and repair charges.

There are a number of different approaches used in promoting the
Homeserve products however Scottish Water does not issue any letters,
communications or other mailings to customers in support of this
activity. Furthermore, Scottish Water does not provide any data sources
to Homeserve under our affinity agreement.

Notwithstanding this, all the material issued by Homeserve in promoting
these products is carefully reviewed and approved by Scottish Water as
we take seriously our responsibility to customers and would not want to
cause customer concern, uncertainty or confusion. Furthermore, the
approach adopted and the material used must meet ASA and FSA
requirements.

I trust that this answers your concerns and I appreciate your taking the
time to write seeking clarity on this activity. Your letter has been
passed to Homeserve and also our Customer Marketing Team and will be
considered as part of our ongoing review of new material as it is
developed.

To minimise any future inconvenience or concerns, I would be pleased to
request that Homeserve remove your details from their marketing
database.

Yours sincerely

John Ewen
Commercial Development Manager
[email address]'

show quoted sections

Under the Freedom of Information Act, we have up to 20 working days to
reply to your request for information. We endeavour to provide a full
response before this timescale.

Regards

FOI Team
<http://www.scottishwater.co.uk/portal/pa...>
<http://www.scottishwater.co.uk/portal/pa...>

Privileged/Confidential information may be contained in this Email and any files transmitted with it. If you are not the intended recipient you should not retain, copy or use this Email for any purpose or disclose all or part of its contents to any person. If you have received this Email in error please notify the postmaster and sender immediately and delete this Email from your system.

Opinions, conclusions and other information in this message that do not relate to the official business of Scottish Water ("SW") and / or Scottish Water Solutions Ltd ("SWS") shall be understood as neither given nor endorsed by them. The contents of Emails sent and received by SW and SWS are monitored.

WARNING: Although SW and SWS have taken reasonable precautions to ensure no viruses or other malicious software are present, SW and SWS cannot accept responsibility for any loss or damage arising from the use of this Email or attachments however caused. The recipient should therefore check this Email and any attachments for the presence of viruses or other malicious software.

Scottish Water
www.scottishwater.co.uk
www.scottishwatersolutions.co.uk
[email address]

Dear Mr Hansen,

Homeserve Plumbing and Drainage Affinity Service with Scottish Water

Further to your enquiry of 24 December 2008, I note your subsequent
request of 18th January 2009 for second internal review of your FOI
enquiry 'Addresses for junk mail'.

Whilst I had earlier considered that it would be helpful for me to
provide some additional information to clarify your wider understanding
of Scottish Water's affinity relationship with our partner Homeserve, I
note that this has not addressed your perception of 'junk' mail being
created by Scottish Water.

Consequently, I note your belief that your question remains unanswered
as follows:

"Please provide me with a list, including contact details, of all the
data sources used to obtain names and addresses for this junk mail."

I have earlier confirmed that Scottish Water has entered into an
affinity service. Homeserve undertake to promote a range of insurance
based plumbing and drainage services to householders in Scotland using
Scottish Water's brand in exchange for a small commission based on
services adopted by customers.

As such, Scottish Water does not hold a list of customer contact
details, nor pass any details or data sources to obtain names and
addresses in support of this service. This activity is solely
undertaken, developed and manged by our partner Homeserve.

Notwithstanding this, I was surprised at your subsequent challenge that
Scottish Water has acted inappropriately through the issue of 'junk'
mail. As such, I would reiterate my earlier point that Scottish Water
does not issue any marketing communications or other associated
Homeserve mailings to customers in support of this activity.

The fact that Homeserve choose to include Scottish Waters logo and
address on their marketing literature and mailings is simply to promote
their service.

I trust that my letter answers your further concerns and I again
appreciate your taking the time to seek clarity on this activity.

Yours sincerely

John Ewen
Commercial Development Manager

show quoted sections