Action Against Tenants Who Refuse Access To AVC Wireless Networks LTD for DTV Opgrade

Thank you for your Freedom of Information Act request, received on 12th
August 2010. Your request has been processed, and your unique reference
number is 348638. Please make note of this reference number should you
need to contact us about your request.

Our team has sent your request to the appropriate service area within
Islington Council, and an officer from that team will respond directly
to your request.

If you have any questions, please contact us by email at
[email address].

Information Governance Team
Corporate Resources
London Borough of Islington
60 Highbury New Park, N5 2DJ
http://www.islington.gov.uk

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Dear Mr Stuart

FREEDOM OF INFORMATION ACT 2000: REQUEST 348638

Your request for information has now been considered and our response is
as follows:

The digital aerial installation process consists of installing a communal
sky satellite dish along with a communal digital aerial and FM DAB digital
aerial. This system is known as an IRS.

The IRS that is installed on each block will have two cables running from
it, surface mounted on the external fabric of the building and a coil of
cable left outside each residents living room window/balcony in
preparation for the internal wall socket to be installed.

A series of three letters are sent to each resident asking them to call a
specific appointment line to arrange for an engineer to visit and install
the wall socket into their home. Should a tenant ignore the first letter,
a second is sent, then a third and final letter.

If a tenant does not respond to the third letter, we cannot deem this as a
refusal as there may be unknown circumstances for their non-response which
we may not be aware of. Therefore we have not officially been told that a
tenant refuses to grant us access to their homes to have this work carried
out. As a result, we have not taken any action against tenants who have
not responded to the third and final appointment letter. The third letter
does explain to residents that failure to make the appointment will result
in a loss of television services to the property, but of course residents
may still have reasons for not responding to this letter.

However, should we officially be told by a resident that they refuse to
allow access into their homes, the special projects team, who manage the
digital aerial upgrade, would refer the matter to the tenancy management
team at the local area housing office. It would then be the responsibility
of the tenancy management team to inform the tenant that they may be in
breach of their tenancy agreement, which may stipulate that access is
required by Council and HFI staff in order to upgrade, repair or maintain
the Council owned property.

I hope the above information satisfactorily fulfils your request. If you
have any queries with regard to the information supplied, please contact
me. If you have a complaint about the handling of your enquiry then please
contact Jeremy Tuck, Chief Information Officer at Technology Solutions
Group, 60 Highbury New Park, London N5 2DJ. Alternatively please email:
[1][email address].

You can also complain to the Information Commissioner at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545 700
[2]www.ico.gov.uk

Yours sincerely

Ross Treseder
Service Development Officer

Homes For Islington
Performance and Service Development
Highbury House | 4-5 Highbury Crescent
London | N5 1RN

Tel: 020 7527 8632 | Fax: 020 7527 4120
Email: [email address]
Web: [3]http://www.homesforislington.org.uk

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References

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3. http://www.homesforislington.org.uk/