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Acknowledging and answering e-mails
Peter Silverman made this Freedom of Information request to Cabinet Office
The request was successful.
From: Peter Silverman
23 August 2011
Dear Cabinet Office,
Could you please let me have a copy of any protocols, codes of
practice or guidance notes etc covering procedures for responding
to correspondence, including e-mails, addressed to government
ministers by members of the public.
These might include guidance on time scales for acknowledging and
responding.
Yours faithfully,
Peter Silverman
www.cleanhighways.co.uk
Cabinet Office
23 August 2011
CABINET OFFICE REFERENCE: FOI315404
ORIGINAL REQUEST ATTACHED
Dear PETER SILVERMAN
Thank you for your request for information. Your request was received
on 23/08/2011 and is being dealt with under the terms of the Freedom of
Information Act 2000.
This email is just a short acknowledgement of your request.
If you have any queries about this email, please contact me. Please
remember to quote the reference number above in any future communications.
Yours sincerely,
Knowledge and Information Management Unit
Cabinet Office
E: [1][Cabinet Office request email]
<[2]mailto:[Cabinet Office request email]>
show quoted sections
Cabinet Office
15 September 2011
Dear Mr Silverman
Please see the attached response to your recent FOI request.
Paul Ballinger
Propriety and Ethics Team
Cabinet Office
Rm 208
70 Whitehall
London SW1A 2AS
email: [email address]
Making the Civil Service Work Better
show quoted sections
From: Peter Silverman
15 September 2011
Dear Mr Balinger,
The document you have referred me to at
http://www.cabinetoffice.gov.uk/sites/de...
is entitled
HANDLING CORRESPONDENCE FROM
MEMBERS OF PARLIAMENT,
MEMBERS OF THE HOUSE OF LORDS,
MEPs AND MEMBERS OF DEVOLVED
ASSEMBLIES:
GUIDANCE FOR DEPARTMENTS
It does not cover the handling of correspondence from members of
the public
You have not therefore provided me with the information I have
requested.
(In future if you are sending me any web links please do so in a
form where they can be actioned directly)
I look forward to receiving your response via whatdotheyknow.com
web site
Yours faithfully,
Peter Silverman
www.cleanhighways.co.uk
Cabinet Office
15 September 2011
I am out of the office until Monday 19 September. Please contact Sally
Pugh on 020 7276 3968 or email [email address] if
urgent.
Your email has not been forwarded.
show quoted sections
Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.
Cabinet Office
19 September 2011
Dear Mr Silverman
Paragraph 12 of the guidance makes clear that when handling correspondence from members of the public departments should adhere to the same principles set out in the guidance on handling Members' correspondence. Each Government department will publish their own internal guidance for their staff on handling correspondence from members of the public.
I hope this is helpful.
Paul Ballinger
Propriety and Ethics Team
Cabinet Office
Rm 208
70 Whitehall
London SW1A 2AS
email: [email address]
Making the Civil Service Work Better
show quoted sections
From: Peter Silverman
19 September 2011
Dear Mr Ballinger,
In view of the misleading title of the document (no mention of the
public only MPs etc) it would have been helpful if you had said in
your response that the procedures for the public were covered in
section 12
Yours faithfully,
Peter Silverman
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