Achieving compliance with Policing Pledge.

Corporate Information Management Department

Force Headquarters, PO Box 37, Valley Road,

Portishead, Bristol, BS20 8QJ

Facsimile 01275 814667

Private
S Davis
[FOI #27999 email] Our Reference 058/10
Your reference
Date 28 January 2010
Dear S. Davis

Thank you for your request for information dated 27th January 2010
relating to Achieving Compliance with Policing Pledge. This request will
be dealt with under the terms of the Freedom of Information Act 2000.

Your request will now be considered and you will receive a response within
the statutory timescale of 20 working days as defined by the Act, subject
to the information not being exempt or containing a reference to a third
party. In some circumstances Avon and Somerset Constabulary may be unable
to achieve this deadline. If this is likely you will be informed and given
a revised time-scale at the earliest opportunity.

There may be a fee payable for the retrieval, collation and provision of
the information you request. If this is the case you will be informed and
the 20 working day timescale will be suspended until we receive payment
from you. If you choose not to make a payment then your request will
remain unanswered.

Some requests may also require either full or partial transference to
another public authority in order to answer your query in the fullest
possible way. Again, you will be informed if this is the case.

I would like to take this opportunity to thank you for your interest in
Avon and Somerset Constabulary.

Yours sincerely,

Freedom of Information Officer

Freedom of Information Officer
Corporate Information Management Department

Please note;

1. Requests and responses may be published on Avon and Somerset
Constabulary's website (within 24 hours), some of which may
contain a link to additional information, which may provide
you with further clarification.
2. Whilst we may verbally discuss your request with you in order
to seek clarification, all other communication should be made
in writing.
3. Avon and Somerset Constabulary provides you with the right to
request a re-examination of your case under its review
procedure.

Corporate Information Management Department

Force Headquarters, PO Box 37, Valley Road,

Portishead, Bristol, BS20 8QJ

Facsimile 01275 814667

Private
Our Reference 058/10
Your reference
Date 12 February 2010
Dear Sir/ Madam

I write in connection with your request for information dated 27^th
January concerning 2 policing pledge items.

Your request for information has now been considered and I am not able to
supply the information you have requested.

Specifically you asked:

"3. Ensure your Neighbourhood Policing Team and other police patrols are
visible and on your patch at times when they will be most effective and
when you tell us you most need them. We will ensure your team are not
taken away from neighbourhood business

more than is absolutely necessary. They will spend at least 80% of their
time visibly working in your neighbourhood, tackling your priorities.
Staff turnover will be minimised."

1) By day, week or month for the last 12 month period - what % of the NPT
time for the Ashley Down area/beat was actually spent "visibly working in
your neighbourhood, tackling your priorities."

We have put in place a number of polices and procedures to maximise the
time the neighbourhood officers and PCSO spend on visible patrol however
the statistics for the previous 12 months are not held.

"4. Respond to every message directed to your Neighbourhood Policing Team
within 24 hours and, where necessary, provide a more detailed response as
soon as we can."

2) By day, week or month for the last 12 month period for the Ashley Down
area/beat - what % and what total number of messages were NOT responded to
within 24 hours. By a response I don't mean an automated response like
this -"thank you for your message we will be in contact ASAP"

Again we have put in place a number changes to ensure this happens both
during the week and weekend. However the statistics for the previous 12
months are not held.

The issue that we do not routinely collate these statistics has been
identified, and measures to capture the performance of the pledge will be
put into place shortly.

I would like to take this opportunity to thank you for your interest in
Avon and Somerset Constabulary

Yours sincerely,

Freedom of Information Officer

Freedom of Information Officer
Corporate Information Management Department

Please note;

1. Requests and responses may be published on Avon and Somerset
Constabulary’s website (within 24 hours), some of which may
contain a link to additional information, which may provide
you with further clarification.
2. Whilst we may verbally discuss your request with you in order
to seek clarification, all other communication should be made
in writing.
3. Avon and Somerset Constabulary provides you with the right to
request a re-examination of your case under its review
procedure (copy attached).

<<A&S Appeals Procedure.doc>>

Corporate Information Management Department

Force Headquarters, PO Box 37, Valley Road,

Portishead, Bristol, BS20 8QJ

Facsimile 01275 814667

Private
S Davis
[FOI #27999 email]
Our Reference 103/10
Your reference
Date 18th February 2010
Dear S Davis

Thank you for your request for information dated 17th February 2010
relating to compliance with the policing pledge. This request will be
dealt with under the terms of the Freedom of Information Act 2000.

Your request will now be considered and you will receive a response within
the statutory timescale of 20 working days as defined by the Act, subject
to the information not being exempt or containing a reference to a third
party. In some circumstances Avon and Somerset Constabulary may be unable
to achieve this deadline. If this is likely you will be informed and given
a revised time-scale at the earliest opportunity.

There may be a fee payable for the retrieval, collation and provision of
the information you request. If this is the case you will be informed and
the 20 working day timescale will be suspended until we receive payment
from you. If you choose not to make a payment then your request will
remain unanswered.

Some requests may also require either full or partial transference to
another public authority in order to answer your query in the fullest
possible way. Again, you will be informed if this is the case.

I would like to take this opportunity to thank you for your interest in
Avon and Somerset Constabulary.

Yours sincerely,

Freedom of Information Officer

Freedom of Information Officer
Corporate Information Management Department

Please note;

1. Requests and responses may be published on Avon and Somerset
Constabulary's website (within 24 hours), some of which may
contain a link to additional information, which may provide
you with further clarification.
2. Whilst we may verbally discuss your request with you in order
to seek clarification, all other communication should be made
in writing.
3. Avon and Somerset Constabulary provides you with the right to
request a re-examination of your case under its review
procedure.

Corporate Information Management Department

Force Headquarters, PO Box 37, Valley Road,

Portishead, Bristol, BS20 8QJ

Facsimile 01275 814667

Private
Our Reference 103/10
Your reference
Date 18 March 2010
Dear Sir/ Madam

I write in connection with your request for information dated 17^th
February concerning the policing pledge following on from your original
request.

Your request for information has now been considered and some of the
information asked for is below.

Specifically you asked:

"3. Ensure your Neighbourhood Policing Team and other police patrols are
visible and on your patch at times when they will be most effective and
when you tell us you most need them. We will ensure your team are not
taken away from neighbourhood business

more than is absolutely necessary. They will spend at least 80% of their
time visibly working in your neighbourhood, tackling your priorities.
Staff turnover will be minimised."

1) By day, week or month for the last 12 month period (or shorter period
if not available) - what % of the NPT time for the Ashley Down area/beat
was actually spent "visibly working in your neighbourhood, tackling your
priorities."

The Freedom of Information Act only applies to information that is held/
recorded. Following on from your previous request whilst this information
was not held, in this instance I have been able to calculate that the
Ashley Down beat area NPT has spent 97% of their time visibly working in
the neighbourhood for the last 12 months. I am unable to provide this
information for PCSO's on the team as this is not recorded, however they
will only be extracted as a result of a significant major incident which
is very rare.

As previously stated we have put in place a number of polices and
procedures to maximise the time the neighbourhood officers and PCSO spend
on visible patrol. The issue that this information is not currently being
recorded has been raised and is in the process of being actioned, this
will be effective in due course however I am unable to give you a specific
date.

Specifically you asked:

"4. Respond to every message directed to your Neighbourhood Policing Team
within 24 hours and, where necessary, provide a more detailed response as
soon as we can."

2) By day, week or month for the last 12 month period (or shorter period
if not available) for the Ashley Down area/beat - what % and what total
number of messages were NOT responded to within 24 hours. By a response I
don't mean an automated response like this -"thank you for your message we
will be in contact ASAP"

It is my understanding that the policing pledge refers to messages sent to
the NPT, of which receive an automatically generated response. As your
request specifies that you do not want the automated response to be
considered I am therefore still not in a position to provide these
figures. However as previously stated this issue has been raised and will
be addressed in due course.

I would like to take this opportunity to thank you for your interest in
Avon and Somerset Constabulary.

Yours sincerely

Freedom of Information Officer

Freedom of Information Officer
Corporate Information Management Department

Please note:

1. Requests and responses may be published on Avon and Somerset
Constabulary’s website (within 24 hours), some of which may
contain a link to additional information, which may provide
you with further clarification.
2. Whilst we may verbally discuss your request with you in order
to seek clarification, all other communication should be made
in writing.
3. Avon and Somerset Constabulary provides you with the right to
request a re-examination of your case under its review
procedure (copy attached).

<<A&S Appeals Procedure.doc>>