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Adam Chapman made this Freedom of Information request to Glasgow City Council
The request was successful.
From: Adam Chapman
21 February 2011
Dear Glasgow City Council,
I would like some information about your Accounts Receivable
processes.
Please indicate:
1. How many payments do you receive on average per day?
2. How many are BACS?
3. How many are cheques?
4. How many are council tax payments?
5. How many are rent payments?
6. How many are remittance slips?
7. How many people are engaged full time in allocating cash?
8. How many people file remittances?
9. How many people are processing cheques?
10. How many people match receipts to invoices?
11. How many people are manually keying the matches to the sales
ledger?
12. How many people reconcile daily cash?
13. How long does it take to clear a day’s cash?
14. Which finance system/accounting package do you use to process
customer’s payments?
Please send me the responses by email.
Many thanks and kindest regards,
Adam Chapman
From: Customer Care Centre
Glasgow City Council
21 February 2011
New Service Request was submitted: RQST00003382060
You can simply reply to this Email, and your reply
will automatically be associated with this Service Request
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From: Marsh, Peter
Glasgow City Council
18 March 2011
Dear Sir
Please find attached a response to your recent request for information
made under the Freedom of Information (Scotland) Act 2002. I shall be
grateful if you will acknowledge receipt of this email.
Regards
Peter Marsh
Head of Audit & Inspection, Glasgow City Council
? City Chambers, George Square, Glasgow, G2 1DU
E 0141 287 4053
7 0141 287 7007 (fax)
? [1][email address]
Whistleblowing Hotline 0141 287 3777
Glasgow - Proud Host City of the 2014 Commonwealth Games
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From: Adam Chapman
21 March 2011
Dear Marsh, Peter,
Thank you very much for your response.
Yours sincerely,
Adam Chapman
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