Accountable Person

Dear Mr Carruthers

Thank you for your request which is being considered. You may be aware that we have 20 working days in which to respond to FOI requests and you will therefore hear from me again by 6 April 2009 or earlier if possible.

For your information, the Act defines a number of exemptions, which may prevent release of the information you have requested. There will be an assessment and if any of the exemption categories apply then some or all of the information may not be released. You will be informed if this is the case, including your rights of appeal.

There may be a fee payable for ‘reasonable disbursement’ costs such as postage and photocopying. This will be considered and you will be informed if a fee is payable. In this event the fee must be paid before the information is processed and released. The 20 working day time limit for responses is suspended until receipt of the payment.

If you have any queries or concerns then please let me know. If you do contact us again concerning this request, please quote FOI 09-54.

Joanna Kitchener
Scrutiny and Information Rights Officer
South Norfolk Council
Long Stratton, Norwich
NR15 2XE
01508 533602
www.south-norfolk.gov.uk

show quoted sections

Dear Mr Carruthers

In response to your Freedom of Information request, I can advise you as
follows:

1. Please identify by name who is the Head of Paid Service of the
South Norfolk District Council.
The Head of Paid Service is Sandra Dinneen, the Chief Executive.

2. Please identify by name and/or function the officer responsible
for the South Norfolk District Council Complaints system.

Each service within the Council is responsible for dealing with complaints
relating to its function and there are clearly defined steps within our
procedures for dealing with complaints. I attach the link to the relevant
section of our website which describes the process in more detail. We do
have a Corporate Complaints Officer who is responsible for overseeing the
complaints system and that officer can be contacted by emailing
[email address]

[1]http://www.south-norfolk.gov.uk/haveyour...

3. Please further identify if the name and/or function with
responsibility for the South Norfolk District Council Complaints

system is an employee of the South Norfolk District Council and is
under the control of the Head of Paid Service.
Yes.

Please quote FOI 09-54 in any further correspondence concerning this
request.
Joanna Kitchener
Scrutiny and Information Rights Officer
South Norfolk Council
Long Stratton, Norwich
NR15 2XE
01508 533602
www.south-norfolk.gov.uk

show quoted sections