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Accidents or complaints regarding Texas Chicken 58 Bradshawgate, Bolton BL1 1DW
Tim Lyons made this Freedom of Information request to Environment Agency
Environment Agency did not have the information requested.
From: Tim Lyons
3 November 2009
Dear Sir or Madam,
I am trying to obtain any information you may hold regarding Texas
Chicken, 58 Bradshawgate, Bolton BL1 1DW, particularly if there
have been any complaints about the
premises or any accidents involving customers.
I would also be grateful if you could provide the home address,
telephone number and any other relevant contact details for the
current operator of Texas Chicken 58 Bradshawgate, Bolton BL1 1DW,
who I believe to be a Tahir Patel or his brother Salim Patel aka
Salim Mohammed, who I believe was the operator of the business on
the 16th February 2009.
The 16th February 2009 is relevant because on this date a Mr Gary
Griffin, whilst a customer in the premises sustained head injuries
after the chair he was sitting in collapsed.
All information requests to the current operator Tahir Patel have
been ignored, who states that he took over the franchise from his
brother Salim Patel aka Salim Mohammed, aka Max Patel in April 2009
and does not have any contact details for him, which I strongly
suspect is untrue.
As a side issue a visit to the premises found that the seating in
the premises is still defective and continues to pose a threat to
members of the public using the premises.
Yours faithfully,
Tim Lyons
Yours faithfully,
Tim Lyons
From: Enquiries, Unit
Environment Agency
3 November 2009
Thank you for contacting the Environment Agency. Please see below
regarding our response times and environmental incident reporting
You can expect to receive a reply from us within 10 working days for any
general enquiry. Please note that bank holiday days and weekends are not
classed as a working day.
If your enquiry refers to a Simple Exemptions application you can expect
to receive a response within 25 working days.
The Customer Charter (response days) for all enquiries start from the next
working day of you receiving this auto reply from us. For example an
e-mail's customer charter sent to us on a Friday will start on the
following Monday providing this isn't a bank holiday.
For further information on our Customer Charter please see
[1]http://www.environment-agency.gov.uk/abo...
But my e-mail refers to an Environmental Incident, won't it get answered
sooner?
If you wish to report an incident i.e. pollution, fish in distress,
dumping of hazardous waste, etc please do not use this e-mail service
instead please call our free-phone 24 hour Incident Hotline on 0800 80 70
60. For more details about incident reporting please see:
[2]http://www.environment-agency.gov.uk/con...
Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.
We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.
We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.
If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[3]www.environment-agency.gov.uk
References
Visible links
1. http://www.environment-agency.gov.uk/abo...
file:///tmp/BLOCKED::http:/www.environment-agency.gov.uk/aboutus/customercharter/
2. http://www.environment-agency.gov.uk/con...
3. http://www.environment-agency.gov.uk/
From: Enquiries, Unit
Environment Agency
3 November 2009
Dear Tim,
Thank you for your enquiry regarding Texas Chicken, 58 Bradshawgate,
Bolton BL1 1DW.
For your information, your query has been passed to our local External
Relations Team (Planning and Corporate Services) for attention and they
will be in touch with you shortly. Should you wish to contact them in the
meantime, their details are below. Please quote your Enquiry Ref
091103/SP04 in your correspondence with us.
External Relations
Planning and Corporate Services
Environment Agency
North West Region, Southern Area
Appleton House
430 Birchwood Boulevard
Birchwood
WARRINGTON
WA3 7WD
Tel: 08708 506506
Regards
Sheila Pearson
Environment Agency
National Customer Contact Team
08708 506506
How would you rate the service you've received from us? Let us know by
completing our short online customer survey which is anonymous.
[1]https://www.questback.com/theenvironment...
show quoted sections
From: NW South, External Relations
Environment Agency
3 November 2009
Dear Tim,
Thank you for contacting the Environment Agency, North West, South Area.
Please see below regarding our response times and environmental incident
reporting.
In accordance with our customer charter we will endeavour to respond
within 10 working days, and if this is not possible a full response will
be sent within 20 working days.
The Customer Charter (response days) for all enquiries start from the next
working day of you receiving this auto reply from us. For example an
e-mail's customer charter sent to us on a Friday will start on the
following Monday providing this isn't a bank holiday.
For further information on our Customer Charter please see
[1]http://www.environment-agency.gov.uk/abo...
If you wish to report an incident i.e. pollution, fish in distress,
dumping of hazardous waste, etc please do not use this e-mail service
instead please call our free-phone 24 hour Incident Hotline on 0800 80 70
60. For more details about incident reporting please see:
[2]http://www.environment-agency.gov.uk/con...
I have forwarded your request to the relevant team and will be in touch
shortly. If you have any queries in the meantime please contact the
[3][email address] quoting your reference number
WTNGE30293.
Kind Regards
Mal Troughton
Ext Relations Assistant
Internal Tel 721 3486
External Tel 01925 543486
[4][email address]
Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.
We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.
We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.
If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[5]www.environment-agency.gov.uk
References
Visible links
1. file:///tmp/blocked::blocked::http:/www.environment-agency.gov.uk/aboutus/customercharter/
2. file:///tmp/blocked::http:/www.environment-agency.gov.uk/contactus/
3. file:///tmp/blocked::mailto:[email address]
4. mailto:[email address]
5. http://www.environment-agency.gov.uk/
From: NW South, External Relations
Environment Agency
13 November 2009
Dear Mr Lyons,
Re: WTNGE30293 Information Request - Texas Chicken, 58 Bradshawgate,
Bolton, BL1 1DW
Thank you for your enquiry.
After checking with our legal department, we can confirm the Environment
Agency does not hold any information regarding the above company/property.
It may be worthwhile contacting the Environmental Health section of your
local council to see if they can provide any information, or if you would
like to lodge a complaint regarding the defective seating. I have included
their contact details below.
Address: Environmental Health, Weston House, Weston Street, Bolton, BL3
2AR
Tel: 01204 336500
Email: [1][email address]
Please do not hesitate to get in touch if you have any additional
queries. You can reply directly to our e-mail address:
[2][email address] quoting your reference number
WTNGE30293 or on the telephone number below.
Kind regards,
Lisa Sivori
External Relations Officer
Environment Agency
Appleton House
430 Birchwood Boulevard
Birchwood
Warrington
WA3 7WD
Tel: 08708 506506
Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.
We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.
We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.
If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[3]www.environment-agency.gov.uk
References
Visible links
1. mailto:[email address]
2. blocked::mailto:[email address]
file:///tmp/blocked::mailto:[email address]
3. http://www.environment-agency.gov.uk/
From: Tim Lyons
13 November 2009
Dear Ms Sivori,
Many thanks.
Yours sincerely,
Tim Lyons
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