Accidents on Buses involving wheelchair users

Our Ref : 1006217709

Date : 19.03.2010

S Jacobs

[FOI #30860 email]

Dear Mr/Ms Jacobs

Thank you for your request for information concerning Accidents on Buses
involving wheelchair users. This request will be dealt with under the
terms of the Freedom of Information Act 2000.

We aim to deal with your request promptly and provide you with a response
by 15 April 2010.

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact me.

Once again, thank you for taking the time to contact us.

Yours sincerely

Patricia Mitchell

Head of Customer Services, Surface Transport

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Our Ref: 1005564450

Date: 15.04.2010

S Jacobs

[1][FOI #30860 email]

Dear Madam/Sir

I write in connection with your request for information which is being
considered under the Freedom of Information Act 2000.

Unfortunately we have been unable to resolve your request within the 20
working day deadline as we are still investigating whether we are able to
provide this information. Please be assured that we are working hard to
ensure that you receive a response to your request as soon as possible.

Please do not hesitate to email me back if you have any other queries.

Yours sincerely

Alwin Fernandez

Customer Services

References

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1. mailto:[FOI #30860 email]

 

Thank you for your email.  We can now confirm that this has been
received. 

 

For further information about the Surface Transport Complaints and
Feedback Policy including timescales, please see
[1]http://www.tfl.gov.uk/corporate/about-tf...

 

Problems with roadworks or other street faults? In support of the
Mayor’s Streetworks Code of Conduct to help cut congestion, please
report these issues by visiting
[2]http://www.tfl.gov.uk/roadusers/reportas...

 

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References

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2. http://www.tfl.gov.uk/roadusers/reportas...

Our Ref: 1006217709/af

Date: 29.04.2010

S Jacobs

[1][FOI #30860 email]

Dear Sir/Madam

Thank you for your email received on 16 March. You asked for information
about regarding wheelchair incidents from 2005-2009.

Your request has been considered under the requirements of the Freedom of
Information Act and I can confirm that Transport for London (TfL) does
hold some of the information you require.

The table below details the number of wheelchair incidents between
2005-2009 and the type of incident reported. Minor incidents imply that an
incident did not result in an injury to a passenger, or that any injuries
sustained would not have required hospital treatment. Major incidents
would have been more serious and required a passenger or driver to be
taken to hospital whether or not treatment was subsequently necessarily.

TfL’s incident management system is principally a statistical tool as
the vast majority of investigations into incidents are managed at operator
level. We do not hold records on the specifics of each incident or
complaints that might have been made to operators by wheelchair users
concerning incidents.

Wheelchair Incidents
Severity 2005/06 2006/07 2007/08 2008/09 Total
Fatal 0 0 0 0 0
Major 15 12 8 12 47
Minor 26 23 27 33 109
None 23 17 12 20 72
Total 64 52 47 65 228

The table above does not include data for 2009/10 as this hasn’t been
fully compiled yet. However, the trend for the year to date has been for a
slightly lower level of incidents than the previous year.

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

Yours sincerely

Patricia Mitchell
Head of Customer Services
Transport for London
Surface Transport Communications & Engagement

References

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