A555 response made to Stockport Council in October/November 2009

Good Afternoon Sheila,

Thank you for your email to the Highways Agency of the 24th February. I apologise for the delay in getting back to you but due to high call volumes following adverse weather conditions over the last few days, emails have taken longer to action. For future reference we also have a 24 hour Highways Agency Information Line service which you can call on 08457 504030.

Your enquiry has been passed to a specialist team within the Highways Agency and they will respond to you within a maximum of 20 working days.

Your reference number for this enquiry is 8885964.

Kind regards,
Georgina Oakes
Highways Agency | National Traffic Control Centre | 3 Ridgeway, Quinton Bus. Park | Birmingham | B32 1AF
Tel: +44 (0) 121 3358347
Web: http://www.highways.gov.uk
GTN: 6186 8347

Safe roads, Reliable journeys, Informed travellers
Highways Agency, an Executive Agency of the Department for Transport.

The Met Office provides comprehensive weather forecasts affecting England's motorways and major roads on behalf of the Highways Agency. To check the weather before starting your journey, go to www.highways.gov.uk/ and click on the Weather Watch link.

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For the Attention of Mrs Sheila Oliver,

I am writing to you on behalf of the Area 10 team at the Highways Agency.
Peter Hallsworth (Assistant Route Performance Manager) is currently
dealing with your request, unfortunately this has taken longer than
anticipated as Peter has been liaising with the Strategic Planning Team in
the Agency. However we are trying to provide you with the information you
require as soon as possible. We just wanted to reassure you that we are
dealing with the request as a matter of urgency, and will be in contact
shortly with the relevant information.

Thanks

Jamie Rowson

Administration Support

Highways Agency

Jamie Rowson
Highways Agency | City Tower | Piccadilly Plaza | Manchester | M1 4BE
Web: [1]http://www.highways.gov.uk

Safe roads, Reliable journeys, Informed travellers
Highways Agency, an Executive Agency of the Department for Transport.

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

References

Visible links
1. http://www.highways.gov.uk/

Shelia

Please find attached scanned copy response as requested.

Kind regards

Sarah Shaw
Highways Agency | City Tower | Piccadilly Plaza | Manchester | M1 4BE
Tel: +44 (0) 161 930 5904 | Fax: + 44 (0) 161 930 5658
Web: [1]http://www.highways.gov.uk
GTN: 4315 5904

Safe roads, Reliable journeys, Informed travellers
Highways Agency, an Executive Agency of the Department for Transport.

From: Oakes, Georgina (non CS)
Sent: 01 March 2010 14:54
To: Area10HAIL
Subject: HAIL Customer Response Form - Call # 8885964

Dear colleagues.

Please find below the details of an enquiry from a customer.

It would be greatly appreciated if your team would respond as quickly as
possible. Please also notify HAIL by Emailing HAIL Closed Calls or using
the link on the attached Word doc when you have responded to the customer.
HAIL is then able to track the record of each customer enquiry accurately.

HAIL enquiries from customers requiring a written response should be
recorded on CRS (Correspondence Recording System). The recording of
business correspondence on the system is optional. For further guidance,
please refer to your CRS manual or to Steve Cummins.

If the nature of the enquiry does not fall within your area of
responsibility, please notify HAIL immediately by sending an Email to HAIL
Closed Calls or by using the link on the attached Word doc. Timely
response to our customers is an important part of the HAIL service. The
aim is to build confidence in the ability of the HA to respond accurately
and promptly.

Best regards.

Georgina Oakes

Tel No: 0121 335 8347
GTN No: 6186 8347
Fax No: 0121 335 8370

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

References

Visible links
1. http://www.highways.gov.uk/