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999 Calls

Ben Stanley made this Freedom of Information request to North Yorkshire Police

This request has an unknown status. We're waiting for Ben Stanley to read a recent response and update the status.

From: Ben Stanley

11 January 2012

Dear North Yorkshire Police,

I would like to see a list of all the 999 calls that were made to
the force control room, York, for the last three months of 2011,
including the nature of each emergency call and what action was
taken.

Please note, this does not aim to criticize the Police, but to
highlight time wasters.

Yours faithfully,

Ben Stanley

Link to this

From: Civil Disclosure
North Yorkshire Police

11 January 2012

Thank you for your e-mail directed to the North Yorkshire Police Civil
Disclosure Unit (formerly Information Law). The mailbox is monitored
only during office hours which are 0830 - 1700 Monday - Thursday, 0830 -
1630 Friday. Your e-mail will be retrieved and logged during office
hours and then receive attention by a member of the team as soon as
practicable.

This auto-response should not be taken as formal acknowledgement of
receipt, which will be issued if appropriate by the team member
allocated to deal with the correspondence in question.

show quoted sections

Link to this

From: Civil Disclosure
North Yorkshire Police

12 January 2012

Attachment Complaints Rights.doc
22K Download View as HTML

Classification: PROTECT

Mr Stanley

I write in connection with your request for information which was
received by North Yorkshire Police on 11 January 2012, as detailed
below.

Your request will now be considered in accordance with the Freedom of
Information Act 2000 (the Act). You will receive a response within the
statutory timescale of 20 working days as defined by the Act, subject to
the information not being exempt or containing a reference to a third
party. In some circumstances North Yorkshire Police may be unable to
achieve this deadline. If this is likely you will be informed and given
a revised time-scale at the earliest opportunity.

There may be a fee payable for the retrieval, collation and provision of
the information you request. If this is the case you will be informed
and the 20 working day timescale will be suspended until we receive
payment from you. If you choose not to make payment then your request
will remain unanswered.

Some requests may also require either full or partial transference to
another public authority in order to answer your query in the fullest
possible way. Again, you will be informed if this is the case.

Your attention is drawn to the attached sheet which details your right
of complaint.

Should you have any queries concerning this matter, please write quoting
the reference number 602.2012.

Yours sincerely

Gail Paylor
Disclosure Assistant
Legal and Compliance Service Directorate North Yorkshire Police Police
Headquarters, Newby Wiske Hall, Northallerton, DL7 9HA External Callers
- Telephone 101

show quoted sections

Link to this

From: Ben Stanley

10 February 2012

Dear Civil Disclosure,

I would just like to draw your attention to the freedom of
information request I made that should have been responded to by 8
February 2012.

602.2012

Yours sincerely,

Ben Stanley

Link to this

From: Civil Disclosure
North Yorkshire Police

10 February 2012

Thank you for your e-mail directed to the North Yorkshire Police Civil
Disclosure Unit (formerly Information Law). The mailbox is monitored
only during office hours which are 0830 - 1700 Monday - Thursday, 0830 -
1630 Friday. Your e-mail will be retrieved and logged during office
hours and then receive attention by a member of the team as soon as
practicable.

This auto-response should not be taken as formal acknowledgement of
receipt, which will be issued if appropriate by the team member
allocated to deal with the correspondence in question.

show quoted sections

Link to this

From: Civil Disclosure
North Yorkshire Police

10 February 2012

Classification: PROTECT

Mr Stanley

I apologise that you have not yet received a response to your FOI
request. We have recently received a high volume of requests which has
unfortunately effected our response times. Progress has been made on
your request and it is receiving priority attention, so hopefully a
response will be with you in the near future, however I can not be
specific regarding time scales.

Many Thanks

Gail Paylor
Disclosure Assistant
Legal and Compliance Service Directorate North Yorkshire Police Police
Headquarters, Newby Wiske Hall, Northallerton, DL7 9HA External Callers
- Telephone 101

show quoted sections

Link to this

From: Ben Stanley

22 February 2012

Dear Civil Disclosure,

I just wondered if you had any idea when I might get a response to
my FOI request that should have been responded to by 8th Feb.

Yours sincerely,

Ben Stanley

Link to this

From: Civil Disclosure
North Yorkshire Police

22 February 2012

Thank you for your e-mail directed to the North Yorkshire Police Civil
Disclosure Unit (formerly Information Law). The mailbox is monitored
only during office hours which are 0830 - 1700 Monday - Thursday, 0830 -
1630 Friday. Your e-mail will be retrieved and logged during office
hours and then receive attention by a member of the team as soon as
practicable.

This auto-response should not be taken as formal acknowledgement of
receipt, which will be issued if appropriate by the team member
allocated to deal with the correspondence in question.

show quoted sections

Link to this

From: Civil Disclosure
North Yorkshire Police

24 February 2012

Classification: PROTECT

Mr Stanley

Again I apologise that you are still awaiting a response to your FOI
request. I have today spoken to the Legal Officer who has been dealing
with your request, and have been informed that a response is nearly
complete and is expected to be sent out by the end of next week.

Many Thanks

Gail Paylor
Disclosure Assistant
Legal and Compliance Service Directorate North Yorkshire Police Police
Headquarters, Newby Wiske Hall, Northallerton, DL7 9HA External Callers
- Telephone 101

show quoted sections

Link to this

From: Williams, Helen
North Yorkshire Police

28 February 2012

Attachment 602.2012 response.pdf
389K Download View as HTML

Attachment Complaints Rights.doc
27K Download View as HTML

Classification: NOT PROTECTIVELY MARKED

Dear Mr Stanley

 

Please find attached response to your Freedom of Information request. 
Please accept our apologies for the delay in responding.

 

Yours sincerely

 

Helen Williams
Legal Officer (Civil Disclosure)
Legal & Compliance Services Directorate
North Yorkshire Police HQ
Newby Wiske Hall
Newby Wiske
Northallerton
North Yorkshire
DL7 9HA
External Callers - Telephone 101

 

602.2012 response.pdf
Complaints Rights .doc
NOT PROTECTIVELY MARKED

show quoted sections

 

Link to this

From: Ben Stanley

28 February 2012

Dear Helen Williams

Thank you for your reply. I understand the reason for refusal, I
presumed the subject matter of all 999 calls would be logged in
written form at the time of each call.

Would it help to reduce the time scale I am requesting? For example
just one week rather than three months.

I would very much like some examples of time wasting calls if that
is possible.

Yours sincerely,

Ben Stanley

Link to this

James West left an annotation (28 February 2012)

There's quite a lot of info about nuisance 999 calls online already if you sniff around a bit, but obviously not collected over a single period.

http://www.yorkpress.co.uk/news/9161846.... - The Press, July 2011

http://www.telegraph.co.uk/technology/mo... - The Telegraph, May 2010

http://www.thenorthernecho.co.uk/news/15... - The Northern Echo, August 2007

http://www.yorkshirepost.co.uk/news/arou... - The Yorkshire Post, November 2006

Link to this

From: Williams, Helen
North Yorkshire Police

2 March 2012

Classification: NOT PROTECTIVELY MARKED

Dear Mr Stanley

I write further to your email of 28 February 2012 and note that you would like to refine your request.

Due to the high volume of calls received even if you reduced the scope of your request to one week we would still need to listen to several thousand calls to extract those relevant to your request and this would exceed the appropriate level under the Freedom of Information Act 2000.

I have requested details of time wasting calls and will forward a response in this regard as soon as possible.

Yours sincerely

Helen Williams
Legal Officer (Civil Disclosure)
Legal & Compliance Services Directorate
North Yorkshire Police HQ
Newby Wiske Hall
Newby Wiske
Northallerton
North Yorkshire
DL7 9HA
External Callers - Telephone 101

show quoted sections

Link to this

From: Ben Stanley

12 March 2012

Dear Helen Williams,

That's fine I completely understand. If you could obtain that
information for me that would be fantastic thank you.

Yours sincerely,

Ben Stanley

Link to this

From: Williams, Helen
North Yorkshire Police

31 May 2012

Attachment 602.2012 response 2.pdf
435K Download View as HTML

Classification: NOT PROTECTIVELY MARKED

Dear Mr Stanley

 

Please find attached response to your request.  Please accept our
apologies for the delay.

 

Yours sincerely

 

Helen Williams
Legal Officer (Civil Disclosure)
Legal & Compliance Services Directorate
North Yorkshire Police HQ
Newby Wiske Hall
Newby Wiske
Northallerton
North Yorkshire
DL7 9HA
External Callers - Telephone 101

 

602.2012 response 2.pdf
NOT PROTECTIVELY MARKED

show quoted sections

 

Link to this

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