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CPA 
 
On Site Inspection, 31 March – 11 April 2008 
 
Additional Evidence Arising from 1st Week of Interviews 
 
 
Was it previously 
Document 
Was it offered or 
Date 
Evidence Provided 
supplied? 
Ref No 
requested? 
provided 
(If yes, give reference) 
CA67 
Community Strategy Progress Report – January 2006 
Requested 
No 
3 April 2008 
Folder of evidence provided – see attached Feedback response for 4 
CA68 
Requested 
No 
8 April 2008 
April 2008 
Solihull Care Trust Director of Public Health Annual Report 2007/08 
CA69-01 
Requested 
No 
3 April 2008 
(final Draft 28 March 2008)  
Report to Full Cabinet 26 July 2007 of Outcome of a Review of the PH 
CA69-02 
Requested 
No 
3 April 2008 
Function in Solihull 
CA70 
ECS Social Regeneration & Learning Risk Register 
Requested 
No 
4 April 2008 
CA71 
Report of Scrutiny Review Working Group 5 April 2006 
 
No 
3 April 2008 
Report to Governance Committee 17 March 2008 – Leaders 
CA72 
Requested 
Only via web link 
3 April 2008 
Commissioning Working Group 
CA73 
Disabled Go Leaflet and web pages 
Offered 
No 
3 April 2008 
CA74-01 
Note to Pauline Helliar-Symons re impact of Your Solihull Magazine 
Offered 
No 
1 April 2008 
CA74-02 
Talking About Solihull – Partnership Newsletter  - January 2007 
Offered 
No 
1 April 2008 
CA74-03 
Talking About Solihull – Partnership Newsletter  - November 2007 
Offered 
No 
1 April 2008 
CA74-04 
Council Update – February 2008 Issue 2 
Offered 
No 
1 April 2008 
Report to Cabinet Member for Resources: Supply of an employer 
CA75-01 
Requested 
Only via web link 
2 April 2008 
supported childcare voucher scheme dated 21 January 2008 
Yes 
CA75-02 
Case Study: Member Training and Development 
Requested 
2 April 2008 
Round Table: 3.2 
CA76-01 
IQANTA Report LPSA1 Target to end February 2008 
Offered 
No 
2 April 2008 
Version 1: Updated 8 April 2008 
Was it previously 
Document 
Was it offered or 
Date 
Evidence Provided 
supplied? 
Ref No 
requested? 
provided 
(If yes, give reference) 
CA76-02 
Virgin Media Boxes 
Offered 
No 
2 April 2008 
CA76-03 
Solihull Youth Conference – 21 June 2006 
Offered 
No 
2 April 2008 
CA76-04 
Draft Community Safety Plan – 1 April 2008 
Offered 
No 
2 April 2008 
Yes 
CA76-05 
Solihull Strategic Needs Assessment 2008 
Offered 
Round Table Ref: 5.9 
2 April 2008 
See also CA68-5.9 
Notes of the meeting in the Eastern Neighbourhood 24 September 
CA76-06.1 
Offered 
No 
2 April 2008 
2008 
CA76-06.2 
West Midlands Police Authority – Monday 24 September Results 
Offered 
No 
2 April 2008 
Notes of the meeting in the Southern Neighbourhood 25 September 
CA76-06.3 
Offered 
No 
2 April 2008 
2007 
CA76-06.4 
West Midlands Police Authority – Tuesday 25 September Results 
Offered 
No 
2 April 2008 
Notes of the meeting in the Northern Neighbourhood Wednesday 26 
CA76-06.5 
Offered 
No 
2 April 2008 
September 2007 
CA76-06.6 
West Midlands Police Authority – Wednesday 26 September Results 
Offered 
No 
2 April 2008 
CA77-01 
ICT Plan - Linking Council Priorities with Personal Objectives  
Requested 
No 
4 April 2008 
CA77-02 
Prioritisation Matrix Outcome 
Offered 
No 
1 April 2008 
CA77-03 
One Front Line OSMB Quarterly Update – 2 July 2007 
Offered 
No 
1 April 2008 
Yes 
Document List: 
CA77-04 
ICT Divisional Performance Plan 2007/08 
Offered 
1 April 2008 
CA25-10a – Full Plan 
CA25-10b –Review 
CA77-05 
One Front Line Prioritisation Briefing – July 2007 
Offered 
No 
1 April 2008 
Community Engagement and Capacity Building – CPA Supporting 
CA78-01 
Offered 
No 
1 April 2008 
Evidence 
Review of Current Funding Arrangements to the Voluntary Sector I and 
CA78-02 
Offered 
No 
1 April 2008 
II 
Version 1: Updated 8 April 2008 
Was it previously 
Document 
Was it offered or 
Date 
Evidence Provided 
supplied? 
Ref No 
requested? 
provided 
(If yes, give reference) 
CA78-01 
Infrastructure Support Service Provision for the VCS in Solihull 
Offered 
No 
1 April 2008 
CA78-01 
Solihull’s Change Up Consortium – Sustain I & II 
Offered 
No 
1 April 2008 
Working Together, Strengthening Communities : The VCS 
CA78-01 
Offered 
No 
1 April 2008 
Development Strategy for Solihull 2007 – 2012  
CA78-01 
The Compact Plus for Solihull 2007 – 2012 I & II 
Offered 
No 
1 April 2008 
1 April 2008 
Overview and Scrutiny Management Board Agenda and Papers for 1 
CA79 
Requested No 
attended 
April 2008 
meeting 
8 April 2008 
CA80 
Full Council Agenda and Papers for 8 April 2008 
Requested 
No 
attended 
meeting 
Yes 
CA81-01 
Protocol for Use of Resources  
Offered 
Document List: CA52 
9 April 2008 
[part of Constitution] 
Yes 
CA81-02 
Protocol for gifts & hospitality 
Offered 
Document List: CA52 
9 April 2008 
[part of Constitution] 
Yes 
CA81-03 
Protocol for Member & Officer Relations 
Offered 
Document List: CA52 
9 April 2008 
[part of Constitution] 
Yes 
CA81-04 
Guidance for Members serving on Outside Bodies 
Offered 
Document List: CA52 
9 April 2008 
[part of Constitution] 
Yes 
CA81-05 
Members’ Planning Code of Good Practice (Feb 08) 
Offered 
Document List: CA52 
9 April 2008 
[part of Constitution] 
Solihull Scorecard – Quarter 3 2007/08 
CA83-01 
Offered 
No 
1 April 2008 
Development of Corporate Customer Strategy 
Solihull Scorecard – Quarter 3 2007/08 
CA83-02 
Offered 
No 
1 April 2008 
Connect Customer who feel they are treated as individuals 
Version 1: Updated 8 April 2008 
Was it previously 
Document 
Was it offered or 
Date 
Evidence Provided 
supplied? 
Ref No 
requested? 
provided 
(If yes, give reference) 
Solihull Scorecard – Quarter 3 2007/08 
CA83-03 
Increased percentage if service requests dealt with at 1st point of 
Offered 
No 
1 April 2008 
contact 
Solihull Scorecard – Quarter 3 2007/08 
CA83-04 
Offered 
No 
1 April 2008 
Solihull Connect customers who believe we keep our promises 
Solihull Scorecard – Quarter 3 2007/08 
CA83-05 
Offered 
No 
1 April 2008 
CRM requests made as a result of failure 
Solihull Scorecard – Quarter 3 2007/08 
CA83-06 
Offered 
No 
1 April 2008 
Blended media requests online as a % of total CRM requests 
Case Study – Solihull Connect Walk in Centre Refurbishment: 
CA83-07 
Offered 
No 
1 April 2008 
Improving Service Delivery 
CA83-08 
Case Study – Customer feedback logged electronically 
Offered 
No 
1 April 2008 
CA83-09 
Case Study – Solihull Register Office 
Offered 
No 
1 April 2008 
Yes 
CA83-10 
Customer Contact Strategy: Improving contact for out customers 
Offered 
1 April 2008 
Document List: CA24 
CA83-11 
Solihull Council Customer Charter 
Offered 
No 
1 April 2008 
CA83-12 
Combined Survey 
Offered 
No 
1 April 2008 
CA83-13 
Performance 6 month review Scrutiny – October 2007 
Offered 
No 
1 April 2008 
CA83-14 
Walk in Centres – January 2008 
Offered 
No 
1 April 2008 
CA83-15 
One Front Line – Key Achievements July 2007 – March 2008  
Requested 
No 
4 April 2008 
CA83-16 
Performance Action Plan – October 2007 
Requested 
No 
8 April 2008 
CA83-17 
Performance Action Plan – October 2007 
Requested 
No 
8 April 2008 
CA83-18 
Queue Group Performance by Month 
Requested 
No 
8 April 2008 
CA83-19 
Answer Rate for September 2007 
Requested 
No 
8 April 2008 
CA84 
Agesafe Solihull Leaflet 
 
No 
 
CA85-02 
Education, Children and Young People Scrutiny Board 10 March 2008 
 
Only via Web link 
 
Version 1: Updated 8 April 2008 
Was it previously 
Document 
Was it offered or 
Date 
Evidence Provided 
supplied? 
Ref No 
requested? 
provided 
(If yes, give reference) 
Education, Children and Young People Scrutiny Board 25 February 
CA85-02 
 
Only via Web link 
 
2008 
Savings Breakdown Structure Shaping Solihull Version 0.4 (TBAU 
CA86 
 No 
 
diagram) 
SMBC Project Authorisation Document Connexions Transition Draft 
CA87 
 No 
 
Vers 0.2  April 2007 
Briefing note: Pooled/aligned budgets and Joint Activities ECS  
Briefing note 3 bed residential assessment unit proposal  
CA89 
 
 
 
Regenerating North Solihull 18 February 2008 (this reads like a press 
release) 
Report to Cabinet Member for Quality of Life and Neighbourhoods – 
CA90-01 
Offered 
Only via web link 
3 April 2008 
LPSA 4 & 5 Reward Grant Spending Proposals 
CA90-02 
Leisure Division Structural Chart – January 2008 
Offered 
No 
3 April 2008 
Divisional Performance Plan 2007/08 
CA90-03 
Offered 
No 
3 April 2008 
Key Deliverables Monitoring April 2008 
CA91 
Risk Register for Connexions 
Requested 
No 
4 April 2008 
 
Version 1: Updated 8 April 2008 
 
CPA 
 
On Site Inspection, 31 March – 11 April 2008 
 
Additional Evidence Arising from 2nd Week of Interviews and Interim Feedback Meeting on 4 April 2008 
 
 
Was it previously 
Document 
Was it offered 
Date 
Evidence Provided 
Reference in Interim Feedback Report 
supplied? 
Ref No 
or requested? 
provided 
(If yes, give reference) 
Prioritisation 
Performance Management, covering: 
•
•  Robustness of target setting? [page 3] 
  Robustness of target setting 
 
CA88 
•  Balance of Local and National Targets 
Requested 
No 
10 April 2008 
•
Performance Management 
  Use of Benchmarking and Trend Data Analysis 
•
•
  Limited Trend analysis and benchmarking [page 7] 
  Use of External Challenge and Learning gained from this 
•  Extent of external challenge and learning from this [page 7] 
Parkwood Leisure Solihull PPP – Operational Report – February 
CA92-01 
Not applicable 
Requested 
Yes – at interview 
2 April 2008 
2008 
CA92-02 
Parkwood Leisure Solihull PPP – Solihull Contract Structure Not 
applicable 
Requested 
Yes 
– at interview 
2 April 2008 
CA93 
Briefing Note on Investors in People 
Not applicable 
Requested 
No 
8 April 2008 
Report to Regeneration Advisory Group, 28 February 2008 – North 
CA94 
Solihull Regeneration – Consultation 
Prioritisation: Effectiveness of External Communications [page 3]. 
Requested 
No 
8 April 2008 
 
Examples of effectiveness of external communications: 
•  Tudor Grange – Listening and Acting 
CA95 
•  North Solihull Regeneration Communications 
Prioritisation: Effectiveness of External Communications [page 3]. 
Requested 
No 
8 April 2008 
•  Communicating Financial Information to Residents 
•  Recycling in the North 
Prioritisation: Strategy for delivering 15% cashable savings over 3 
CA96 
Shaping Solihull Savings Structure Diagram 
Requested 
No 
8 April 2008 
years. 
Report to Full Cabinet, 21 June 2007 – North Solihull Regeneration – 
CA97 
Prioritisation: Effectiveness of External Communications [page 3]. 
Requested 
No 
8 April 2008 
Approval of Draft South Area Strategy 
Newsletter - Kingshurst & Babbs Mill - You Said We Did 
CA98 
See also other newsletters sent as part of document list – CA62-
Prioritisation: Effectiveness of External Communications [page 3]. 
Requested 
No 
8 April 2008 
1 to CA62-7 
CA99 
Single Status – Solihull Contract Update 
Capacity: Further work around Single Status [page 5]. 
Requested 
No 
8 April 2008 
CA100 
Solihull for Success Campaign  
Prioritisation: Effectiveness of External Communications [page 3]. 
 
No 
8 April 2008 
Performance Management Example: 
CA101 
Not applicable 
Requested  
No 
8 April 2008 
Case Study – Tackling Criminal Damage 
Yes 
CA102 
Quarter 3 – LAA Reporting 
Not applicable 
Requested 
Round Table  
8 April 2008 
Ref: 4.5 
Neighbourhood information – including Map of Partnerships; An 
example of co-production in Solihull [Knowle]; An example of co-
CA103 
Not applicable 
Requested 
No 
9 April 2008 
production in Solihull [Town Centre Partnerships]; An example of co-
production in Solihull [Parish Council]. 
Version 5 Updated 21 April 2008 
1
Was it previously 
Document 
Was it offered 
Date 
Evidence Provided 
Reference in Interim Feedback Report 
supplied? 
Ref No 
or requested? 
provided 
(If yes, give reference) 
Achievement – Older People: Need to clarify the 3500 people being 
helped to live at home [page 14]. 
CA104 
C32 – Older People Helped to live at home 
Requested 
No 
9 April 2008 
Also as an example of Corporate performance management 
response. 
CA105 
Equality Impact Assessment Toolkit, including forms - current 
Not applicable 
Requested 
No 
9 April 2008 
Equality Impact Assessment Toolkit – revised draft currently out for 
CA106 
Not applicable 
Requested 
No 
9 April 2008 
consultation 
Equality Impact Assessment – Example of an Equality Impact 
CA107 
Not applicable 
Requested 
No 
9 April 2008 
Assessment – Housing Allocations 
CA108 
Learn Direct - statistics for last 3 years 
Not applicable 
Requested 
No 
9 April 2008 
ASB strategies focused on prevention and good joining up across all 
West Midlands Police Authority – Working Together to reduce crime 
CA109 
housing sectors.  Reported reductions in ASB and criminal damage – 
Requested 
No 
9 April 2008 
– draft newsletter 
need more detail [page 10]. 
ASB strategies focused on prevention and good joining up across all 
CA110 
Impact of Anti-Social Behaviour Co-ordination in Solihull 
housing sectors.  Reported reductions in ASB and criminal damage – 
Requested 
No 
9 April 2008 
need more detail [page 10]. 
ASB strategies focused on prevention and good joining up across all 
Extract for Draft Community Safety Plan already supplied, see also 
CA111 
housing sectors.  Reported reductions in ASB and criminal damage – 
Requested 
No 
9 April 2008 
section on young people 
need more detail [page 10]. 
Report to Full Cabinet – Report of the Outcome of a Review of the 
CA112 
Not applicable 
Requested 
No 
9 April 2008 
Public Health Function in Solihull 
Cabinet Member for Economic Development and Regeneration on 
CA113 
Not applicable. 
Requested 
No 
9 April 2008 
the 20 September 2007 - Regenerative Procurement Programme 
Treasury Management 
• Solihull 
Scorecard 
CA114 
•
Not applicable 
Offered 
No 
9 April 2008 
  Financial Operations Scorecard 
•  Individual’s targets and standards 
Gershon Efficiency 
• Solihull 
Scorecard 
CA115 
•
Not applicable 
Offered 
No 
9 April 2008 
  Financial Operations Scorecard 
•  Individual’s targets and standards 
Use of Resources 
•  Financial Operations Scorecard 
CA116 
•  Individual’s targets and standards 
Not applicable 
Offered 
No 
9 April 2008 
•  Financial Operations Division – staff away days – Presentation 
and team feedback on gap analysis 
Final Accounts 
•  Financial Operations Scorecard 
•  Extract of 2007/08 Final Accounts Guidance Notes 
CA117 
•
Not applicable 
Offered 
No 
9 April 2008 
  Final Accounts timetable 2007/08 
•  Individual’s targets and standards – re Publications and Final 
Accounts 
Budget agreed 
CA118 
•
Not applicable 
Offered 
No 
9 April 2008 
  Financial Operations Scorecard linked to an individual’s target 
Evidence of statistical data supporting the delivery of Solihull Public 
CA119 
Transport – outline business case draft report – East Birmingham 
Not applicable 
Offered 
No 
10 April 2008 
North Solihull Mobility and Access Project 
Version 5 Updated 21 April 2008 
2
Was it previously 
Document 
Was it offered 
Date 
Evidence Provided 
Reference in Interim Feedback Report 
supplied? 
Ref No 
or requested? 
provided 
(If yes, give reference) 
Buster Werkenbak – how we helped people into employment – Final 
CA120 
Not applicable 
Offered 
No 
10 April 2008 
Report to Funders August 2007 
WorkWise - Report to Cabinet Member Transport, Highways and 
CA121-01 
Not applicable 
Offered 
No 
10 April 2008 
Infrastructure - WorkWise Funding Update 
WorkWise - Regeneration Scrutiny Board – Indicator 17A – 
CA121-02 
WorkWise – Removing Transport Barriers Between Clients and 
Not applicable 
Offered 
No 
10 April 2008 
Employment Opportunities – 20 March 2007 
CA121-03 
WorkWise - Evaluation of WorkWise 1 in the West Midlands 
Not applicable 
Offered 
No 
10 April 2008 
WorkWise - Birmingham Mail article – “Help is at hand for job 
CA121-04 
Not applicable 
Offered 
No 
10 April 2008 
seekers” – 24 August 2006 
CA122 
Bus Services 166 and 966 Overview 
Not applicable 
Offered 
No 
10 April 2008 
CA123 
Evidence of E&D Statistics on Public Transport 
Not applicable 
Offered 
No 
10 April 2008 
To what extent is the Council proactively leading on researching and 
Public Transport – Rural - Solihull Public Transport – Overview and 
meeting the public’s diverse needs on transport? Acknowledge 
CA124-01 
Offered 
No 
10 April 2008 
Rural Perspective 
support provided via ring and ride scheme. Work on modal shift in 
Dickens Heath – impact and evaluation? 
Public Transport – Rural - Transport and access services for elderly 
CA124-02 
As above 
Offered 
No 
10 April 2008 
and disadvantaged people in rural areas of Solihull 
CA124-03 
Public Transport – Rural - Rural areas bus routes and take up 
As above 
Offered 
No 
10 April 2008 
West Midlands LTP Consultation Report - CEPOG (Chief Officers 
CA125 
As above 
Offered 
No 
10 April 2008 
and Planning Officers Group) Report – Public Transport usage 
CA126 
Solihull Cordon Report 2007 – Traffic flows 
As above 
Offered 
No 
10 April 2008 
Report to Dickens Heath Working Party – Dickens Heath Public 
CA127 
As above 
Offered 
No 
10 April 2008 
Transport Services 
CA128 
Information for Centro – Report on Community Transport Solihull 
As above 
Offered 
No 
10 April 2008 
CA129 
Bus Map and Timetable 
As above 
Offered 
No 
10 April 2008 
CA130 
Number of bedsit flats and bungalows 
Not applicable 
Requested 
No 
10 April 2008 
CA131 
Age profile of housing register 
Not applicable 
Requested 
No 
10 April 2008 
Housing destination of people displaced by North Solihull 
CA132 
Not applicable 
Requested 
No 
10 April 2008 
Regeneration 
Report to Land and Economic Development Committee – Touchwood 
CA133 
Not applicable 
Requested 
No 
10 April 2008 
Recruitment Update 
Report to Cabinet Member Regeneration – Delivering Local Jobs for 
CA134 
Not applicable 
Offered 
No 
10 April 2008 
Local People, 30 April 2007 
Lighthall school DVD re: consultation on improvements to Shirley 
CA135 
Not applicable 
Requested 
No 
10 April 2008 
Park 
Rural Neighbourhood Ward strategies 
• Knowle 
CA136 
•
Not applicable 
Requested 
No 
10 April 2008 
 Blythe 
• Meriden 
Briefing Note: Leisure Services 
•  Leisure Services Charging Policy 
CA137 
•
Not applicable 
Requested 
No 
10 April 2008 
  Health Inequalities – Physical Activity 
• Leisure 
and 
Schools 
Version 5 Updated 21 April 2008 
3
Was it previously 
Document 
Was it offered 
Date 
Evidence Provided 
Reference in Interim Feedback Report 
supplied? 
Ref No 
or requested? 
provided 
(If yes, give reference) 
LDF (Local Development Framework) Annual Monitoring Report, 
CA138 
Not applicable 
Requested 
No 
10 April 2008 
April 2006 – Page 3 and 10 
CA139 
Access to Employment Group - Briefing Note 
Not applicable 
Requested 
No 
11 April 2008 
CA139-01 
Access to Employment Group 2007/08 Action Plan 
Not applicable 
Requested 
No 
11 April 2008 
CA139-02 
Access to Employment Group 2008/09 Draft Action Plan 
Not applicable 
Requested 
No 
11 April 2008 
CA140 
Briefing Note – Buster Werkenbak 
Not applicable 
Requested 
No 
11 April 2008 
CA141-01 
Employability Support - Key Deliverables 2006/07 
Not applicable 
Requested 
No 
11 April 2008 
CA141-01 
Employability Support - Key Deliverables 2007/08 
Not applicable 
Requested 
No 
11 April 2008 
CA142 
Briefing Note – Mental Health Employment Project 
Not applicable 
Requested 
No 
11 April 2008 
CA143-01 
Employed for Success - Briefing Note 
Not applicable 
Requested 
No 
11 April 2008 
Employed for Success - Advantage West Midlands – Outline 
CA143-02 
Not applicable 
Requested 
No 
11 April 2008 
Proposal Form 
CA143-03 
Employed for Success - Information re posts now filled 
Not applicable 
Requested 
No 
11 April 2008 
Support for People with Learning Disabilities in Solihull MBC - 
CA144-01 
Not applicable 
Requested 
No 
11 April 2008 
Briefing Note 
Support for People with Learning Disabilities in Solihull MBC - Report 
to Cabinet Member for Resources, 21 April 2008 – Creation of New 
CA144-02 
Not applicable 
Requested 
No 
11 April 2008 
Posts: Economic Development Officer (Lifelong Learning) and 
Economic Development Officer (Learning Disabilities) 
Support for People with Learning Disabilities in Solihull MBC - Report 
CA144-03 
to Cabinet Member for Economic Development and Regeneration – 
Not applicable 
Requested 
No 
11 April 2008 
Employability Staff Posts 
Support for People with Learning Disabilities in Solihull MBC - 
CA144-04 
Not applicable 
Requested 
No 
11 April 2008 
Proposed Indicator for inclusion in New LAA 
Support for People with Learning Disabilities in Solihull MBC - Job 
CA144-05 
Not applicable 
Requested 
No 
11 April 2008 
Description – Economic Development Officer (Learning Disabilities) 
CA145-01 
Pathways to employment and training programme - Briefing Note 
Not applicable 
Requested 
No 
11 April 2008 
Pathways to employment and training programme - Pathway Project 
CA145-02 
Steering Group Meeting – Minutes of a meeting held on 8 January 
Not applicable 
Requested 
No 
11 April 2008 
2008 
Pathways to employment and training programme - LAA 
CA145-03 
Performance Indicator Progress Report Quarters 1 to 4, April 2007 – 
Not applicable 
Requested 
No 
11 April 2008 
March 2008 
CA146 
Briefing Note – WorkWise Project 
Not applicable 
Requested 
No 
11 April 2008 
 
 
 
 
 
 
 
 
 
 
 
Version 5 Updated 21 April 2008 
4