Staff guide to fares and tickets
From 2 January 2012
For staff use only
This guide gives information to help you to deal with customer
List of contents
enquiries about Oyster pay as you go and daily price capping, cash
Section
Page
single fares and all tickets available on bus, Tube, tram, Docklands
Fares and Tickets prices
Light Railway (DLR), and London Overground services. It also
includes Oyster single fares for National Rail services in London.
Adult fares
3
H
Child fares (under-16)
14
The following leaflets should be available to customers at Tube
H
Fares for 16 – 18 year olds
24
stations, Oyster Ticket Stops and London Travel Information
H
Fares for 18+ Student Oyster photocard holders
34
Centres:
H
Fares for Jobcentre Plus Travel Discount Card holders
36
•
H
Getting around with Oyster
Fares for Bus & Tram Discount photocard holders
44
•
H
A visitor’s guide to travelling around London
Fares for National Railcard holders
45
•
H
River Thames Boat service guide
Group Day tickets
53
H
Some are also available in large print and in the following languages
Privilege (PTAC) rate fares
54
H
on tfl.gov.uk
: Arabic, Bengali, Chinese, French, German, Greek,
H
H
Gujarati, Hindu, Italian, Polish, Punjabi, Spanish, Tamil, Turkish, Urdu.
Ticket Types
The following are available on tfl.gov.uk/tickets
Which tickets are valid on Tube, DLR and London
H
H
66
•
Overground
Conditions of Carriage
•
Which tickets are valid on Buses and Trams
67
London Overground Ticketing and travel guide.
Cash single tickets
68
Maps
Oyster single fares - pay as you go
71
The following are included in this booklet and are also available at
Pay as you go on National Rail services
71
tfl.gov.uk/tickets
Pay as you go on River services
76
H
•
Bus Saver
76
Tube map (includes DLR and London Overground services)
Bus & Tram Passes
76
• Oyster Rail services in London
Travelcards
76
•
Day tickets
78
Oyster pay as you go tariffs for journeys on National Rail and
London Overground services
Daily price capping
79
Group Day tickets
82
• Freedom Pass validity on National Rail services
3 Day tickets
83
•
Season Tickets
84
Veterans Concessionary Travel validity on National Rail services
Oyster
What’s available on Oyster?
90
Where can customers get an Oyster card?
90
Issuing Oyster cards and Oyster photocards
90
Registering and protecting Oyster cards
91
Are Oyster cards transferable?
92
List of contents
List of contents
Section
Page
Oyster
Section
Page
Using Oyster
93
Other cards issued with Oyster capability
Differential charging for pay as you go journeys
95
Barclaycard OnePulse
150
Oyster Route Validators
95
Borough cards
152
Changing trains – touching in and out
96
Out of station interchange (OSI)
97
Where to buy tickets and top up Oyster cards
Maximum Oyster fares
97
Oyster online and telesales
153
Auto top-up
98
Tube and London Overground stations
153
Oyster Extension Permits
98
DLR stations
154
Entry and Exit Charges
98
National Rail stations
154
Maximum journey times
101
London Travel Information Centres
155
Journey History
103
Oyster Ticket Stops
156
Same station exits
103
Oyster Sales Service
156
How to pay
156
Discount Schemes and photocards
Buying tickets in advance
158
The range of photocards available
106
Adults
107
Tickets for Visitors
18+ Students
108
Visitor Oyster cards
160
16-18 year olds
112
Paper 7 Day Travelcards
161
Under-16s
119
Visitor attraction admission tickets
161
Under-5s
126
Behaviour Code
126
General Information
Earn Your Travel Back
127
Care of Oyster cards and tickets
163
Athletes London Travelcards
128
What happens if...?
163
Jobcentre Plus Travel Discount Card
129
Customer Charter
165
Bus & Tram Discount photocard
130
Penalty fares and Prosecution for irregular travel
166
Freedom Passes
132
Concessionary Bus Passes issued by English local
authorities outside London
136
Veterans Concessionary Travel scheme
137
National Railcards
139
Staff Passes
143
Privilege Ticket Authority card (PTAC)
145
Police Officers and Traffic Wardens
147
Engineer’s Passes
148
List of contents
Section
Page
Where to buy ticket types (tables)
Pay as you go
167
Tube/DLR/ London Overground tickets
167
DLR tickets
168
Travelcards
168
Bus tickets
170
Tram tickets
171
National Rail Stations with self service ticket machines
where passengers can top up their pay as you go credit
172
and add 7 Day Travelcard to their Oyster cards
Out of station Interchanges
Station pairs which are designated Out of Station
174
interchanges
Maps
Travelcard zones map
176
Oyster Rail services in London
177
Oyster pay as you go Oyster pay as you go tariffs for
178
journeys wholly on National Rail services
Freedom Pass validity on National Rail services
179
Veterans Concessionary Travel on National Rail services
180
Fares and ticket prices
Fares and ticket prices
Fares and Ticket prices - contents
Fares and ticket prices
Page
This section lists the fares and ticket prices for use on all TfL
Adult fares
3
services. The tables are organised into the following categories:
H
Single fares
3
H
One Day tickets and daily price capping*
11
• Adult
H
Season tickets
13
• Child (under-16)
H
Child fares (under-16)
14
• 16 – 18 year olds
H
Single fares
14
• 18+ Student
H
Day tickets and daily price capping
20
• Jobcentre Plus
H
Child –rate off-peak Day Travelcard for £2
22
• Bus & Tram Discount photocard
Season tickets
22
• National Railcards
Fares for 16 – 18 year olds
24
• Group Fares
H
Single fares
24
•
H
Privilege (PTAC) rates
One Day tickets and daily price capping
31
H
Season tickets
32
Tables are then further subdivided into:
Fares for 18+ Student Oyster photocard holders
34
H
Single fares
34
• Single fares
Season tickets
34
• Day tickets
Fares for Jobcentre Plus Travel Discount Card holders
36
• Season tickets
Single fares
36
One Day tickets and daily price capping
42
The tables have headings which are colour coded according to
Season tickets
43
mode:
Fares for Bus & Tram Discount photocard holders
44
• Bus and Tram are red
Single fares
44
• Tube, DLR and London Overground are dark blue
Daily price capping*
44
• DLR only are teal
Season tickets
44
• London Overground only are orange
Fares for National Railcard holders
45
• National Rail fares are black
Single Fares
45
• Travelcards are purple
Day Travelcards and daily price capping
51
• Privilege (PTAC) rates are light blue
Group Day tickets
52
Privilege (PTAC) rate fares
53
Adult single fares
53
Child (under-16) single fares
58
One Day tickets and daily price capping
62
* These sections have from the last edition
- 1 -
- 2 -
Fares and ticket prices
Fares and ticket prices
Adult fares
Adult fares
Single fares
Single fares
Buses and Trams
Tube, DLR and London Overground
The cheapest single fares are pay as you go on Oyster. For those
Pay as you go
Cash
without an Oyster card cash single fares are available:
single fare
Peak
Off-Peak
Pay as you go
Cash
Fares including travel in Zone 1 Zone 1 only
£2.00
£2.00
£4.30
£1.35 £2.30
Zones 1-2
£2.70
£2.00
£4.30
Tube, DLR and London Overground
Zones 1-3
£3.10
£2.60
£4.30
Zones 1-4
£3.60
£2.60
£5.30
Single fares are generally cheaper using pay as you go on Oyster.
Zones 1-5
£4.40
£2.90
£5.30
For those without an Oyster card, cash single fares are available.
Zones 1-6
£4.80
£2.90
£5.30
The Tube, DLR and London Overground single fares tables
Zones 1-7
£5.30
£3.70
£6.40
show:
Zones 1-9
£6.40
£3.70
£7.50
• Pay as you go (Oyster single) fares
Zones 1-9 plus Watford
• Cash single fares for the Tube and DLR
Junction
£8.20 £5.50 £12.80
• Cash single fares for journeys from the Tube and DLR to
Zones 1-9 plus Grays
£7.20
£6.20
London Overground.
Fares not including travel in Zone 1
See pages 8-10 for details of fares on National Rail.
One or Two Zones:
H
H
Zones 2, 3, 4, 5, 6, 7, 8 or 9
Peak pay as you go fares apply from 0630 to 0930 and from
£1.50 £1.40 £4.30
Zones 2-3, 3-4, 4-5,
1600 to 1900 Monday to Friday (excluding public holidays). At all
5-6, 6-7, 7-8 or 8-9
other times, the Off-Peak pay as you go fare applies.
Three Zones:
Off-peak Oyster single fares during the evening peak
£2.20
£1.40
£4.30
Zones 2-4, 3-5 or 4- 6
Off-peak fares will be charged for customers travelling into
Zones 5-7
£2.10
£1.50
£4.30
Zone 1 on Tube, DLR, London Overground or some National Rail
Zones 6-8
£2.10
£1.40
£4.30
services between 16:00 and 19:00 on Mondays to Fridays, when
Zones 7-9
£1.60
£1.40
£4.30
using Oyster pay as you go.
Four Zones:
Zones 2-5, 3-6
£2.60
£1.40
£5.30
Customers are charged according to when they touch their
Zones 4-7 or 5-8
£2.60
£1.50
£4.30
Oyster card on the yellow card reader at the start of their
Zones 6-9
£2.10
£1.50
£4.30
journey. So if they touch in at the start of their journey outside
Zones 6-9 plus Watford
Zone 1 between 1600 and 1900 and touch out in Zone 1 at the
£2.10 £1.50 £4.30
Junction
end of their journey, they will be charged an Off-Peak fare.
Zones 6-9 plus Grays
£2.40
£2.10
Single fare finder shows the hours when peak/off-peak fares
Five Zones:
apply for individual journeys.
£2.60 £1.40 £5.30
Zones 2-6
- 3 -
- 4 -
Fares and ticket prices
Fares and ticket prices
Adult fares
Adult fares
Single fares
Single fares
Pay as you go
London Overground between Euston and Watford
Cash
single fare
Junction
Peak
Off-Peak
Special pay as you go fares apply for local journeys on London
Fares not including travel in Zone 1
Overground between Euston (National Rail) and Watford
Zones
3-7
£3.20
£1.40
£5.30
Junction and intermediate stations.
Zones
4-8
£3.20 £1.50
£5.30
Peak pay as you go fares only apply at the following times:
Zones 5-9
£2.60
£1.50
£4.30
Zones 5-9 plus Watford
• Southbound from Watford Junction towards Euston,
Junction
£2.60 £1.50 £4.30
Monday to Friday from 06:30 to 09:30 (excluding public
Zones 5-9 plus Grays
£2.40
£2.10
holidays) and
Six Zones:
• Northbound from Euston to Watford Junction, Monday to
Zones 2-7
£3.70 £2.60 £5.30
Friday from 16:00 to 19:00 (excluding public holidays).
Zones 3-8
£3.70
£1.50
£5.30
Zones 4-9
£3.20
£1.50
£5.30
Off-Peak pay as you go fares apply at other times.
Zones 4-9 plus Watford
£3.20
£1.50
£5.30
Junction
Pay as you go
General Guide
Zones 4-9 plus Grays
£3.70 £2.70
Peak
Off-Peak
Seven Zones:
Fares including travel to/from Euston
£4.30
£2.60
£6.40
Zones 2-8
Euston – Zone 2
£2.10
£2.00
Zones 3-9
£3.70
£1.50
£5.30
Euston – Zone 3
£2.90
£2.60
Zones 3-9 plus Watford
Euston – Zone 4
£3.30
£2.60
£3.70
£1.50
£5.30
Junction
Euston – Zone 5
£4.10
£2.90
Zones 3-9 plus Grays
£4.30 £3.60
Euston – Zone 6
£4.50
£2.90
Eight Zones:
Euston – Zone 7
£4.80
£3.70
£4.30
£2.60
£6.40
Zones 2-9
Euston – Zone 8
£5.90
£3.70
Zones 2-9 plus Watford
Euston – Watford Junction
£7.30
£4.30
Junction
£4.30 £2.60 £6.40
Fares not including travel in Zone 1
Zones 2-9 plus Grays
£4.60
£3.70
Zone 2 - Watford Junction
£4.30
£2.60
* Single cash fares for Zones 1- 9 plus Watford Junction include
Zone 3 - Watford Junction
£3.70
£1.50
travel across London to/from Zone 6 (e.g. Watford Junction to
Zone 4 - Watford Junction
£3.20
£1.50
Upminster). For journeys from Watford Junction to Zones 1-2
Zone 5 - Watford Junction
£2.70
£1.50
the cash fare is £11.80
Zone 6 - Watford Junction
£2.10
£1.50
Zone 7 - Watford Junction
£1.60
£1.40
Zone 8 - Watford Junction
£1.50
£1.40
- 5 -
- 6 -
Fares and ticket prices
Fares and ticket prices
Adult fares
Adult fares
Single fares
Single fares
National Rail
Pay as you go
Cash
Pay as you go is available on National Rail services across London and
National Rail only
single fare*
is generally cheaper than paying cash. Pay as you go is NOT valid on
Peak
Off-Peak
the following National Rail services:
Fares including travel in Zone 1
• Heathrow Express
Zone 1 only
£2.10
£1.60
£2.40
• Heathrow Connect services between Hayes & Harlington and
Zones 1-2
£2.30
£1.80
£2.90
Heathrow
Zones 1-3
£3.00
£2.10
£3.80
• Southeastern high speed service between Stratford and St
Zones 1-4
£3.50
£2.40
£4.50
Pancras International
Zones 1-5
£4.50
£2.80
£5.40
• Any journey starting or finishing outside Zones 1-9 or beyond
Zones 1-6
£5.50
£3.40
£6.20
Watford Junction or Grays
Zones 1-7
£5.50
£3.70
For customers without an Oyster card, cash single fares are available.
Zones 1-9
£6.40
£3.70
For details of cash fares, customers should contact their local
Zones 1-9 plus Watford
£7.30 £4.30
operator, which will be one of the following:
Junction
•
Zones 1-9 plus Grays
£5.20
£4.40
c2c
•
Fares not including travel in Zone 1
Chiltern Railways
•
One Zone:
First Capital Connect
•
Zones 2, 3, 4, 5, 6
£1.60 £1.40 £2.00
First Great Western
•
Two Zones:
London Midland
£2.00
£1.60
£2.50
2-3, 3-4, 4-5, 5-6
• National Express East Anglia
Three Zones:
• Southern
Zones 2-4, 3-5, 4- 6
£2.40 £1.80 £3.10
• Southeastern
Four Zones:
• South West Trains
£3.10
£2.10
£3.70
Zones 2-5, 3-6
Information on fares is also available on the National Rail website
Zones 6-9 plus Grays
£2.40
£2.10
www.nationalrail.co.uk. The National Rail single fares tables overleaf
Five Zones:
H
H
£3.60
£2.30
£4.10
show:
Zones 2-6
• Pay as you go (Oyster single) fares for travel on National Rail
Zones 5-9 plus Grays
£2.40
£2.10
services only in Zones 1-6
Six Zones:
£3.70
£2.60
• Cash single fares and pay as you go fares for through journeys
Zones
2-7
to/from TfL rail modes (see page 9)
Zones 3-8
£3.70
£2.10
Zones 4-9 plus Grays
£3.70
£2.70
Peak Oyster single fares apply from 0630 to 0930 and from 1600 to
Seven Zones:
1900 Monday to Friday (excluding public holidays). At all other times,
Zones 2-8
£4.30 £2.60
the Off-Peak Oyster single fare applies.
* Cash fares will be effective from 22 January 2012
- 7 -
- 8 -
Fares and ticket prices
Fares and ticket prices
Adult fares
Adult fares
Single fares
Single fares
Pay as you go
National Rail through
Oyster single fare
National Rail only
Cash
Cash Single
single fare
Peak
Off-Peak
fares
fare*
Peak
Off-Peak
Fares not including travel in Zone 1
Fares including travel in Zone 1
Zones 3-9, 3-9 plus
£3.70
£2.10
Zones 1-9 plus Watford
£8.20
£5.50
Watford Junction
Junction
Zones 3-9 plus Grays
£4.30 £3.60
Zones 1-9 plus Grays
£7.20
£6.20
Eight Zones:
Fares not including travel in Zone 1
Zones 2-9, 2-9 plus
£4.30
£2.60
One Zone:
Watford Junction
£1.60
£1.40
Zones 2, 3, 4, 5, 6
£4.30
Zones 2-9 plus Grays
£4.60 £3.70
Two Zones:
£2.00 £1.60
2-3, 3-4, 4-5, 5-6
£4.30
National Rail through fares
Three Zones:
Zones 2-4, 3-5, 4- 6
£2.40
£1.80
£4.80
National Rail through fares cover:
Four Zones:
• through-journeys between the Tube, DLR, London Overground and
£3.10 £2.10
Zones 2-5, 3-6
£5.30
National Rail
Five Zones:
• from National Rail to National Rail via the Tube, DLR and London
Zones 2-6
£3.60
£2.30
£5.30
Overground.
Zones 3-7
£3.20
£2.10
• They are the most the customer will pay for a single journey in the
Six Zones:
London zonal area.
£3.70
£2.10
Zones 2-7, 3-8
Seven Zones:
National Rail through
Oyster single fare
Cash Single
Zones 2-8
£4.30 £2.60
fares
fare*
Peak
Off-Peak
Zones 3-9, 3-9 plus
£3.70
£2.10
Watford Junction
Fares including travel in Zone 1
Zones 3-9 plus Grays
£4.30
£3.60
Zone 1 only
£3.50
£2.90
£5.30
Eight Zones:
Zones 1-2
£3.70
£3.10
£5.30
Zones 2-9, 2-9 plus
£4.30
£2.60
Zones 1-3
£4.40
£3.40
£6.40
Watford Junction
Zones 1-4
£4.90
£3.70
£6.40
Zones 2-9 plus Grays
£4.60
£3.70
Zones 1-5
£5.90
£4.10
£7.40
* Cash fares will be effective from 22 January 2012
Zones 1-6
£6.90
£4.60
£8.60
Zones 1-9
£6.90
£4.60
* Cash fares will be effective from 22 January 2012
- 9 -
- 10 -
Fares and ticket prices
Fares and ticket prices
Adult fares
Adult fares
One Day tickets and daily price capping
One Day tickets and daily price capping
Customers can travel as much as they like on all modes in one day
Bus, Tube, tram, DLR, London Overground and
using a Day Travelcard or Group Day ticket. For more information on
National Rail
Group Day tickets see page 81
H
Daily Price Cap
Day Travelcard
Oyster daily price capping
Peak
Off-Peak Anytime Off-Peak
Journeys in:
Customers can travel as much as they like on all modes using Oyster
Zones 1-2
£8.40
£7.00
£8.40
£7.00
to pay as they go during a 24 hour period, from 0430 and for any
journey that starts before 0430 the following day and the total cost
Zones 1-4
£10.60
£7.70
£10.60
£7.70
of journeys for the day is capped.
Zones 1-6
£15.80
£8.50
£15.80
£8.50
Zones 1-9
£19.60
£11.60
£19.60
£11.60
The appropriate
Off-Peak daily price cap applies for all journeys on
Zones 1-9 plus
the same day:
£20.20 £15.20 £20.20 £15.20
Watford Junction
• Monday to Friday: from 0930 and any journey that starts before
Zones 1-9 plus
0430 the following day,
Grays
£20.20
£15.20
• Saturday, Sunday and public holidays: from 0430 and any journey
Some journeys are defined as including travel via Zone 1 and are
that starts before 0430 the following day.
charged and capped accordingly, irrespective of the actual route
The appropriate Peak daily price cap will apply if a customer’s travel
taken.
includes a journey starting between 0430 and 0930 Mondays to
Fridays (excluding public holidays).
An Anytime Travelcard is needed if a day’s travel includes journeys
made between 0430 and 0930 Monday to Friday (except public
For more information on Oyster daily price capping see pages 78-80.
holidays). An Off-Peak Travelcard covers all other times, including
public holidays.
Buses and trams only
If the customer only uses buses and trams, the bus and tram daily
For more information on Day Travelcards see page 77.
H
H
price cap applies.
Bus & Tram Daily Price Cap
£4.20
- 11 -
- 12 -
Fares and ticket prices
Fares and ticket prices
Adult fares
2
Child fares (Under-16s)
Season tickets
Single fares
Bus & Tram Pass
Bus and tram
7 Day
Monthly
Annual
Under-16s can travel free on buses and trams as follows:
£18.80 £72.20 £752 • 11-15 year olds must use an Oyster photocard to travel free
• Under-11s travel free and do not need an Oyster photocard
For more information on Bus & Tram Passes see pages 83-84.
H
H
For more information see pages 121
H
Travelcard
Some 11-15 year olds have been issued with a non-concessionary
7 Day
Monthly
Annual
Oyster photocard which allows them to travel at half adult
Rates including travel in Zone 1
rate on buses and trams For more information see pages
H
Zones 1-2
£29.20 £112.20
£1,168
125
Zones 1-3
£34.20
£131.40
£1,368
Pay as you go*
Cash single
Zones 1-4
£41.80 £160.60
£1,672
Zones 1-5
£49.80
£191.30
£1,992
£0.65 £2.30
* A valid 11-15 Oyster photocard is needed.
Zones 1-6
£53.40 £205.10
£2,136
Zones 1-7
£58.00
£222.80
£2,320
Under-16s who do not have a valid Oyster photocard can use a child-
Zones 1-8
£68.40 £262.70
£2,736
rate Day Travelcard on buses (and trams if the Travelcard is valid in
Zones 3, 4, 5 or 6); otherwise they need to pay the cash fare shown in
Zones 1-9
£75.80
£291.10
£3,032
the table above.
Zones 1-9 plus Watford
£76.00 £291.90 £3,040
Junction
Tube, DLR and London Overground
Rates not including travel in Zone 1
Under-11s can travel free on Tube, DLR and London Overground if:
Zones 2-3, 3-4, 4-5, or 5-6
£22.00
£84.50
£880
• They are accompanied by an adult who has a valid ticket, is using
Zones 2-4, 3-5 or 4-6
£24.20 £93.00 £968
Oyster to pay as they go, a Freedom Pass or a Veterans
Zones 2-5 or 3-6
£29.00
£111.40
£1,160
Concessionary Travel Scheme Oyster photocard (up to four
Zones 2-6
£36.40
£139.80
£1,456
children per adult)
•
Zones 2-7
£37.80
£145.20
£1,512
They have a 5-10 Oyster photocard. (They do not need to be
accompanied)
Zones 2-9
£51.40 £197.40
£2,056
For more information see page 121
H
Zones 2-9 plus Watford
£51.40
£197.40
£2,056
11-15 year olds travel at child-rate. They need an Oyster photocard if
Junction
they want to pay as they go, which is generally cheaper than paying
Zones 4-7
£27.40 £105.30 £1,096
cash single fares.
Zones 4-9
£46.00
£176.70
£1,840
Peak pay as you go fares apply from 0630 to 0930 and from 1600 to
Zones 4-9 plus Watford
£46.00 £176.70 £1,840
1900 Monday to Friday (excluding public holidays). At all other times,
Junction
the Off-Peak pay as you go fare applies.
- 13 -
- 14 -
Fares and ticket prices
Fares and ticket prices
Child fares (Under-16s)
Child fares (Under-16s)
Single fares
Single fares
Tube, DLR and London Overground
Pay as you go
Cash
Off-peak Oyster single fares during the evening peak
General guide
Age 11-15
single fare
Off-peak fares will be charged for customers travelling into Zone 1
Peak
Off-Peak
Age 5-15
on Tube, DLR, London Overground or some National Rail services
Zones 5-9 or 5-9 plus
between 16:00 and 19:00 on Mondays to Fridays, when using Oyster
£0.75
£0.70
£2.10
Watford Junction
pay as you go.
Zones 5-9 plus Grays
£1.20
£1.05
Pay as you go*
Cash
Six Zones:
General guide
Age 11-15
single fare
Zones 2-7, 3-8 or 4-9
£0.75
£0.70
£2.60
Peak
Off-Peak
Age 5-15
Zones 4-9 plus Watford
Fares including travel in Zone 1
Junction
Zones 1-3
£0.75
£0.70
£2.10
Zones 4-9 plus Grays
£1.85
£1.35
Zones 1-6
£0.75
£0.70
£2.60
Seven Zones:
£1.05
£1.05
£3.20
Zones 1-7
£1.05
£1.05
£3.20
Zones 2-8
Zones 1-9
£1.60
£1.05
£3.70
Zones 3-9
Zones 1-9 plus
Zones 3-9 plus Watford
£0.75 £0.70 £2.60
Watford Junction*
£4.10 £2.75 £6.40#
Junction
Zones 1-9 plus Grays
£3.35
£2.90
Zones 3-9 plus Grays
£2.15
£1.80
Fares not including travel in Zone 1 (at all times)
Eight Zones:
One, Two, Three or
Zones 2-9, 2-9 plus Watford
£1.05 £1.05 £3.20
Four Zones:
Junction
Zones 2, 3, 4, 5, 6, 7,
Zones 2-9 plus Grays
£2.30
£1.85
8, 9
* A valid 11-15 Oyster photocard is needed
Zones 2-3, 3-4, 4-5, 5-
£0.75
£0.70
£2.10
# Single cash fares for Zones 1- 9 + Watford Junction include travel
6, 6-7, 7-8, 8-9
across London to/from Zone 6 (e.g. Watford Junction to Upminster).
Zones 2-4, 3-5, 4-6, 4-
For journeys from Watford Junction to Zones 1-2 the cash fare is
7, 5-7, 6-8, 7-9
£5.90.
Zones 5-8 or 6-9
Zones 2-5 or 3-6
£0.75
£0.70
£2.60
Zones 6-9 plus
£0.75 £0.70 £2.10
Watford Junction
Zones 6-9 plus Grays
£1.20
£1.05
Five Zones:
£0.75 £0.70 £2.60
Zones 2-6,3-7 or 4-8
- 15 -
- 16 -
Fares and ticket prices
Fares and ticket prices
Child fares (Under-16s)
Child fares (Under-16s)
Single fares
Single fares
London Overground between Euston and Watford Junction
Pay as you go #
Cash
Special pay as you go fares apply for local journeys on London
National Rail only
single fare*
Overground between Euston (National Rail) and Watford Junction
Peak
Off-Peak
and intermediate stations.
Fares including travel in Zone 1
Peak pay as you go fares only apply at the following times:
Zone 1 only
£1.05
£0.70
£1.20
•
Zones 1-2
£1.15
£0.70
£1.45
Southbound from Watford Junction towards Euston, Monday to
Friday from 06:30 to 09:30 (excluding public holidays) and
Zones 1-3
£1.50
£0.70
£1.90
•
Zones 1-4
£1.75
£0.70
£2.25
Northbound from Euston to Watford Junction, Monday to Friday
from 16:00 to 19:00 (excluding public holidays).
Zones 1-5
£2.25
£0.70
£2.70
Off-Peak pay as you go fares apply at other times.
Zones 1-6
£2.75
£0.70
£3.10
Zones 1-9
£2.75
£1.05
Pay as you go*
Zones 1-9 plus Watford
General guide
£3.65
£2.15
Peak
Off-Peak
Junction
Fares including travel to/from Euston
Zones 1-9 plus Grays
£2.60
£2.20
Euston – Watford Junction
£3.65
£2.15
Fares not including travel in Zone 1
* A valid 11-15 Oyster photocard is needed
One Zone:
Zones 2, 3, 4, 5, 6
£0.80
£0.70
£1.00
National Rail
Two Zones:
£1.00 £0.70 £1.25
2-3, 3-4, 4-5, 5-6
Under-16s travel at child rate on most National Rail services in
Three Zones:
London. They do not need proof of age to buy cash single tickets or a
Zones 2-4, 3-5, 4- 6
£1.20
£0.70
£1.55
Day Travelcard, unless they look older than 16.
Four Zones:
Under-11s can travel free on some National Rail services if:
£1.55 £0.70 £1.85
Zones 2-5, 3-6
•
Five Zones:
They are accompanied by an adult who has a valid ticket, is using
£1.80
£0.70
£2.05
Oyster to pay as they go, a Freedom Pass or a Veterans
Zones 2-6
Concessionary Travel Scheme pass (up to four children per adult).
Zones 3-7
£1.55
£0.70
See page 73 to see a list of National Rail routes where
Six Zones:
accompanied children can travel free
Zones 3-8
£1.55
£0.70
•
Seven Zones:
They have a 5-10 Oyster photocard. They do not need to be
£1.80 £1.05
accompanied to travel free. Please see page 72 for a list of routes
Zones 2-8
H
5
H
where under-11s can travel free with a 5-10 Oyster photocard.
Zones 3-9, 3-9 plus
There is also a map on page 178 which shows the routes where
Watford Junction
£1.55
£0.70
under-11s need an Oyster photocard to travel free
Zones 3-9 plus Grays
£2.15
£1.80
* Cash fares will be effective from 22 January 2012
- 17 -
- 18 -
Fares and ticket prices
Fares and ticket prices
Child fares (Under-16s)
Child fares (Under-16s)
Single fares
Single fares
Pay as you go #
National Rail through
Pay as you go#
Cash Single
National Rail only
Cash
fare
single fare
fares
Peak
Off-Peak
Peak
Off-Peak
Fares not including travel in Zone 1
Fares not including travel in Zone 1
Eight Zones:
Three Zones:
£1.20
£0.70
£2.40
Zones 2-9, 2-9 plus
£1.80
£1.05
Zones 2-4, 3-5, 4- 6
Watford Junction
Four Zones:
£1.55 £0.70 £2.65
Zones 2-9 plus Grays
£2.30 £1.85
Zones 2-5, 3-6
# A valid 11-15 Oyster photocard is needed
Five Zones:
£1.80
£0.70
£2.65
Zones 2-6
National Rail through fares
Zones 3-7
£1.55
£0.70
For a description of through fares, please see page 9.
Six Zones:
H
H
£1.80
£0.70
NOTE: For cash fares marked *, during the Off-Peak, a Day Travelcard
Zones 2-7
should be issued.
Zones 3-8
£1.55
£0.70
Seven Zones:
National Rail through
Pay as you go#
Cash Single
fare*
Zones 2-8
£1.80
£1.05
fares
Peak
Off-Peak
Zones 3-9, 3-9 plus Watford
£1.55 £0.70
Fares including travel in Zone 1
Junction
Zone 1 only
£1.05
£0.70
£2.65
Zones 3-9 plus Grays
£2.15
£1.80
Zones 1-2
£1.15
£0.70
Eight Zones:
£2.65
Zones 2-9, 2-9 plus Watford
£1.80 £1.05
Zones 1-3
£1.50
£0.70
£3.20*
Junction
Zones 1-4
£1.75
£0.70
£3.20*
Zones 2-9 plus Grays
£2.30
£1.85
Zones 1-5
£2.25
£0.70
£3.70*
# A valid 11-15 Child Oyster photocard is needed
Zones 1-6
£2.75
£0.70
£4.30*
* Cash fares will be effective from 22 January 2012
Zones 1-9
£2.75
£1.05
Zones 1-9 plus Watford
One Day tickets and daily price capping
Junction
£4.10
£2.75
Buses and trams only
Zones 1-9 plus Grays
£3.35 £2.90
Fares not including travel in Zone 1
Capping does not apply to the majority of 11-15, Under 14 or Child
One Zone:
Oyster photocard holders as bus and tram travel is free. However, if a
£0.80
£0.70
Zones 2, 3, 4, 5, 6
£2.15
holder of a non-concessionary 11-15 Oyster photocard only uses
Two Zones:
buses and trams, the bus and tram daily price cap applies.
2-3, 3-4, 4-5, 5-6
£1.00 £0.70
£2.15
For more information on non concessionary Oyster photocards for
* Cash fares will be effective from 22 January 2012
under-16s, see page 120
- 19 -
- 20 -
Fares and ticket prices
Fares and ticket prices
Child fares (Under-16s)
Child fares (Under-16s)
One Day tickets and daily price capping
Child rate Off-Peak Day Travelcard for £2
Children under 16 accompanying an adult who has one of the following
Bus & Tram Daily Price Cap
National Railcards can buy a child-rate Off-Peak Day Travelcard valid in
Zones 1-9 for just £2 (or £2.80 including travel to/from Watford
Peak Off-Peak* Junction):
£2.10 £1.40
• Annual Travelcard Gold Card
A valid non-concessionary 11-15 Child Oyster photocard is
• Network Railcard
needed
• Family and Friends Railcard
*The off-peak cap is set at the standard rate for all modes Zones 1-9.
• HM Forces Railcard
They need to show their Railcard/Gold Card to buy a Zones 1-9
Travelcard for just £2 each for each child (or £2.80 for Zones 1-9 plus
Bus, Tube, tram, DLR, London Overground and National Rail
Watford Junction). The Railcard/Gold Card holder must have a valid
Daily Price Cap#
Day Travelcard
ticket to travel.
Peak*
Off-Peak Anytime* Off-Peak
They are available from Tube, London Overground and National Rail
Journeys in:
station ticket offices and Travel Information Centres.
Zones 1-2
£4.20
£1.40
£4.20
£3.20
With most of these Railcards, the reduced price tickets cannot be
Zones 1-4
£5.30
£1.40
£5.30
£3.20
bought before 10.00 am. There are also restrictions on minimum fares
Zones 1-6
£7.90
£1.40
£7.90
£3.20
on Monday - Friday.
Zones 1-9
£9.80
£1.40
£9.80
£4.30
For more information relating to these restrictions, please refer to the
Zones 1- 9 plus
LUL staff information (Ticketing and Revenue book 8) or visit
£10.10 £7.60 £10.10 £7.60
Watford Junction
railcard.co.uk
Zones 1-9 plus
Season tickets
Grays
£10.10
£7.60
Bus & Tram Pass
* Peak/Anytime includes use between 0430 and 0930 Monday to
Friday (except public holidays); Off-Peak covers all other times
Most 11-15 photocard holders do not need a Bus & Tram
# A valid 11-15 Oyster photocard is needed
Pass as all bus or tram travel is free. . However, holders of a
non-concessionary 11-15 Oyster photocards can now buy
Some journeys are defined as including travel via Zone 1 and are
Bus & Tram Passes at the following rates;
charged and capped accordingly, irrespective of the actual route
taken.
7 Day
Monthly
Annual
Children aged 5-10 travel free with a 5-10 Oyster photocard, or if
accompanied by an adult using a valid ticket, validated Oyster card,
£9.40 £36.10
£376
Freedom Pass or Veterans Concessionary Travel Scheme pass on
Tube, DLR, London Overground and some National Rail services.
On most National Rail services, 5-10 year olds pay child-rate see map
For more information on non concessionary Oyster photocards for
on page 178 for more details
under-16s, see page 120
- 21 -
- 22 -
Fares and ticket prices
Fares and ticket prices
Child fares (Under-16s)
Fares for 16-18 year olds
Season tickets
Single fares
Travelcard
Bus and tram
Under-16s can buy season tickets valid for 7 days, one month or any
16-18 year olds and some 19 year olds who live in a London borough
longer period up to a year. Travelcard season tickets cannot be issued
and are in qualifying full-time education can travel free on buses and
beyond the expiry date of the Oyster photocard.
trams with a 16+ Oyster photocard.
7 Day
Monthly
Annual
All other 16-17 year olds can travel at half adult rate with a 16+
Rates including travel in Zone 1
Oyster photocard.
Zones 1-2
£14.60
£56.10
£584
If they do not have a 16+ Oyster photocard, they must pay
Zones 1-3
£17.10
£65.70
£684
adult fares.
Zones 1-4
£20.90
£80.30
£836
Pay as you go*
Cash single
Zones 1-5
£24.90
£95.70
£996
Zones 1-6
£26.70
£102.60
£1,068
£0.65 £2.30
Zones 1-7
£29.00
£111.40
£1,160
* A valid 16+ Oyster photocard is needed.
Zones 1-8
£34.20
£131.40
£1,368
For more information see pages 112 - 118.
H
Zones 1-9
£37.90
£145.60
£1,516
Zones 1-9 plus Watford
Tube, DLR and London Overground
£38.00 £146.00 £1,520
Junction
16-17 year olds (and 18-19 year olds who are eligible for a 16+ Oyster
Rates not including travel in Zone 1
Rates not including travel in Zone 1
photocard) can travel at half
adult rate on Tube, DLR and London
Zones 2-3, 3-4, 4-5 or 5-6
£11.00 £42.30
£440
Overground services with a 16+ Oyster photocard. If they do not
Zones 2-4, 3-5 or 4-6
£12.10
£46.50
£484
have a 16+ Oyster photocard, they must pay adult fares.
Zones 2-5 or 3-6
£14.50 £55.70
£580
For more information see pages 112 - 118.
H
Zones 2-6
£18.20
£69.90
£728
16+ Oyster photocard holders who also have a 16-25 National
Zones 2-7
£18.90 £72.60
£756
Railcard can have the discount entitlement set on their 16+ Oyster
photocard and they will get a 34% discount on the Off-Peak pay as
Zones 2-9
£25.70
£98.70
£1,028
you go single fare for travel on Tube, DLR and London Overground
Zones 4-7
£13.70 £52.70
£548
and National Rail journeys in London. The system applies the better
Zones 4-9
£23.00
£88.40
£920
value of the discounts at each stage.
Children aged 5-10 travel free with a 5-10 Oyster photocard, or if
See pages 45-51 for details of these fares.
H
accompanied by an adult with a valid ticket, validated Oyster card, a
See page 139 for more information about 16-25 National Railcards
Freedom Pass or a Veterans Concessionary Travel Scheme pass.
Peak pay as you go fares apply from 0630 to 0930 and from 1600 to
Children aged 5-10 who use a Travelcard for journeys on National Rail
1900 Monday to Friday (excluding public holidays). At all other times,
services need a 5-10 Oyster photocard to travel at child-rate.
the Off-Peak pay as you go fare applies.
Alternatively they can use a paper Travelcard with a paper Child
photocard issued from a National Rail station
- 23 -
- 24 -
Fares and ticket prices
Fares and ticket prices
Fares for 16-18 year olds
Fares for 16-18 year olds
Single fares
Single fares
Off-peak Oyster single fares during the evening peak
Pay as you go
Cash
Off-peak fares will be charged for customers travelling into Zone 1
single fare
Peak
Off-Peak
on Tube, DLR, London Overground or some National Rail services
Fares not including travel in Zone 1
between 16:00 and 19:00 on Mondays to Fridays, when using Oyster
Zones 6-9 or 6-9 plus
pay as you go.
£1.05
£0.75
£4.30
Watford Junction
Tube, DLR and London Overground
Zones 6-9 plus Grays
£1.20
£1.05
Pay as you go
Cash
Five Zones:
£1.30
£0.70
£5.30
single fare
Zones 2-6
Peak
Off-Peak
Zones
3-7
£1.60
£0.70
£5.30
Fares including travel in Zone 1
Zones
4-8
£1.60
£0.75
£5.30
Zone 1 only
£1.00
£1.00
£4.30
Zones 5-9 or 5-9 plus
Zones 1-2
£1.35
£1.00
£4.30
£1.30 £0.75
£4.30
Watford Junction
Zones 1-3
£1.55
£1.30
£4.30
Zones 5-9 plus Grays
£1.20
£1.05
Zones 1-4
£1.80
£1.30
£5.30
Six Zones:
Zones 1-5
£2.20
£1.45
£5.30
£1.85 £1.30
£5.30
Zones 2-7
Zones 1-6
£2.40
£1.45
£5.30
Zones 3-8
£1.85
£0.75
£5.30
Zones 1-7
£2.65
£1.85
£6.40
Zones 4-9 or 4-9 plus
Zones 1-9
£3.20
£1.85
£7.50
£1.60 £0.75
£5.30
Watford Junction
Zones 1-9 plus Watford
£4.10
£2.75
£12.80
Zones 4-9 plus Grays
£1.85
£1.35
Junction
Seven Zones:
Zones 1-9 plus Grays
£3.60
£3.10
£2.15 £1.30
£6.40
Zones 2-8
Fares not including travel in Zone 1
Zones 3-9
£1.85
£0.75
£5.30
One or Two Zones:
Zones 3-9 plus Watford
Zones 2, 3, 4, 5, 6, 7, 8 or 9
£1.85
£0.75
£5.30
£0.75 £0.70 £4.30
Junction
Zones 2-3, 3-4, 4-5,
Zones 3-9 plus Grays
£2.15
£1.80
5-6, 6-7, 7-8 or 8-9
Eight Zones:
Three Zones:
Zones 2-9 or 2-9 plus
£2.15 £1.30
£6.40
Zones 2-4, 3-5 or 4- 6
£1.10
£0.70
£4.30
Watford Junction
Zones 5-7
£1.05
£0.75
£4.30
Zones 2-9 plus Grays
£2.30
£1.85
Zones 6-8
£1.05
£0.70
£4.30
* A valid 16+ Oyster photocard is needed.
Zones 7-9
£0.80
£0.70
£4.30
# Single cash fares for Zones 1- 9 plus Watford Junction include travel
Four Zones:
£1.30
£0.70
£5.30
across London to/from Zone 6 (e.g. Watford Junction to Upminster)
Zones 2-5, 3-6
For journeys from Watford Junction to Zones 1-2 the cash fare is
Zones 4-7 or 5-8
£1.30 £0.75
£4.30
£11.80
- 25 -
- 26 -
Fares and ticket prices
Fares and ticket prices
Fares for 16-18 year olds
Fares for 16-18 year olds
Single fares
Single fares
London Overground between Euston and Watford Junction
National Rail
Special pay as you go fares apply for local journeys on London
Children aged 16-18 years travel at adult rate on most National Rail
Overground between Euston (National Rail) and Watford Junction
services in London. 16-18 year olds can travel at half adult rate when
and intermediate stations:
they use pay as you go on some National Rail services if they have a
Peak pay as you go fares only apply at the following times:
valid 16+ Oyster photocard.
• Southbound from Watford Junction towards Euston, Monday to
Please see page 72 for a list of routes where 16-18 year olds can use
H
H
Friday from 06:30 to 09:30 (excluding public holidays) and
Oyster to pay as they go travel at half adult rate. This is also shown
on the map on page 178.
• Northbound from Euston to Watford Junction, Monday to Friday
from 16:00 to 19:00 (excluding public holidays).
16+ Oyster photocard holders who also have a 16-25 National
Railcard can have the discount entitlement added to their 16+ Oyster
Off-Peak pay as you go fares apply at other times.
photocard and they will get a 34% discount on the Off-Peak pay as
Pay as you go
you go single fare for travel on Tube, DLR, London Overground and
Peak
Off-Peak
National Rail journeys in London. The system applies the better value
Fares including travel to/from Euston
of the discounts at each stage.
Euston – Zone 2
£1.05
£1.00
See pages 45-51 for details of these fares.
H
Euston – Zone 3
£1.45
£1.30
Euston – Zone 4
£1.65
£1.30
Euston – Zone 5
£2.05
£1.45
Single fares
Euston – Zone 6
£2.25
£1.45
Pay as you go
Cash
Euston – Zone 7
£2.40
£1.85
National Rail only
single fare*
Peak
Off-Peak
Euston – Zone 8
£2.95
£1.85
Euston – Watford Junction
£3.65
£2.15
Fares including travel in Zone 1
Fares not including travel to/from Euston
Zone 1 only
£2.10
£1.60
£2.40
Zone 2 - Watford Junction
£2.15
£1.30
Zones 1-2
£2.30
£1.80
£2.90
Zone 3 - Watford Junction
£1.85
£0.75
Zones 1-3
£3.00
£2.10
£3.80
Zone 4 - Watford Junction
£1.60
£0.75
Zones 1-4
£3.50
£2.40
£4.50
Zone 5 - Watford Junction
£1.35
£0.75
Zones 1-5
£4.50
£2.80
£5.40
Zone 6 - Watford Junction
£1.05
£0.75
Zones 1-6
£5.50
£3.40
£6.20
Zone 7 - Watford Junction
£0.80
£0.70
Zones 1-7
£5.50
£3.70
Zone 8 - Watford Junction
£0.75
£0.70
Zones 1-9
£6.40
£3.70
* A valid 16+ Oyster photocard is needed.
Zones 1-9 plus Watford
£7.30 £4.30
Junction
Zones 1-9 plus Grays
£5.20
£4.40
* Cash fares will be effective from 22 January 2012
- 27 -
- 28 -
Fares and ticket prices
Fares and ticket prices
Fares for 16-18 year olds
Fares for 16-18 year olds
Single fares
Single fares
Pay as you go
National Rail through fares
National Rail only
Cash
single fare*
Peak
Off-Peak
For a description of through fares, please see page 9.
H
Fares not including travel in Zone 1
National Rail through
Oyster single fare
Cash Single
One Zone:
fares
fare*
£1.60 £1.40 £2.00
Peak
Off-Peak
Zones 2, 3, 4, 5, 6
Fares including travel in Zone 1
Two Zones:
2-3, 3-4, 4-5, 5-6
£2.00
£1.60
£2.50
Zone 1 only
£3.50
£2.90
£5.30
Three Zones:
Zones 1-2
£3.70
£3.10
£5.30
£2.40 £1.80 £3.10
Zones 2-4, 3-5, 4- 6
Zones 1-3
£4.40
£3.40
£6.40
Four Zones:
Zones 1-4
£4.90
£3.70
£6.40
Zones 2-5, 3-6
£3.10
£2.10
£3.70
Zones 1-5
£5.90
£4.10
£7.40
Zones 6-9 plus Grays
£2.40 £2.10
Zones 1-6
£6.90
£4.60
£8.60
Five Zones:
Zones 1-9
£6.90
£4.60
Zones 2-6
£3.60
£2.30
£4.10
Zones 1-9 plus Watford
Zones 5-9 plus Grays
£2.40 £2.10
Junction
£8.20
£5.50
Six Zones:
Zones 1-9 plus Grays
£7.20
£6.20
Zones
2-7
£3.70
£2.60
Fares not including travel in Zone 1
Zones 3-8
£3.70 £2.10
One Zone:
Zones 4-9 plus Grays
£3.70
£2.70
£1.60 £1.40
Zones 2, 3, 4, 5, 6
£4.30
Seven Zones:
£4.30 £2.60
Two Zones:
Zones 2-8
2-3, 3-4, 4-5, 5-6
£2.00
£1.60
£4.30
Zones 3-9, 3-9 plus
Three Zones:
Watford Junction
£3.70
£2.10
£2.40 £1.80
Zones 2-4, 3-5, 4- 6
£4.80
Zones 3-9 plus Grays
£4.30 £3.60
Four Zones:
Eight Zones:
Zones 2-5, 3-6
£3.10
£2.10
£5.30
Zones 2-9, 2-9 plus
£4.30
£2.60
Five Zones:
Watford Junction
£3.60 £2.30
Zones 2-6
£5.30
Zones 2-9 plus Grays
£4.60 £3.70
Zones 3-7
£3.20
£2.10
* Cash fares will be effective from 22 January 2012
Six Zones:
£3.70 £2.10
Zones 2-7, 3-8
Seven Zones:
£4.30
£2.60
Zones 2-8
* Cash fares will be effective from 22 January 2012
- 29 -
- 30 -
Fares and ticket prices
Fares and ticket prices
Fares for 16-18 year olds
Fares for 16-18 year olds
Single fares
One Day tickets and daily price capping
National Rail through
Oyster single fare
Cash Single
Daily Price Cap
Day Travelcard
fares
fare
Peak
Off-Peak
Peak
Off-Peak Anytime Off-Peak
Journeys in:
Fares not including travel in Zone 1
Zones 1-2
£8.40
£7.00
£8.40
£7.00
Zones 3-9, 3-9 plus
£3.70 £2.10
Watford Junction
Zones 1-4
£10.60
£7.70
£10.60
£7.70
Zones 3-9 plus Grays
Zones 1-6
£15.80
£8.50
£15.80
£8.50
£4.30
£3.60
Zones 1-9
£19.60
£11.60
£19.60
£11.60
Eight Zones:
Zones 1-9 plus
Zones 2-9, 2-9 plus
£4.30 £2.60
Watford Junction
£20.20 £15.20 £20.20 £15.20
Watford Junction
Zones 1-9 plus
Zones 2-9 plus Grays
£4.60
£3.70
£20.20
£15.20
Grays
A valid 16+ Oyster photocard is needed for Oyster single fares
One Day tickets and daily price capping
Season tickets
Holders of 16+ Oyster photocards can buy season tickets valid for 7
Bus and tram only
days, one month or any longer period up to a year. Season tickets can
For unlimited travel on buses and trams only in one day a discount-
not be issued beyond the expiry date of the Oyster photocard
rate daily price cap is available for 16-18 year olds who do not qualify
for free bus and tram travel (see page 112 for details).
Bus & Tram Pass
H
Bus & Tram Daily Price Cap
For 16-18 year olds who do not qualify for free bus and tram travel
(see page 112 for details) the following are available:
£2.10
H
Bus, Tube, tram, DLR, London Overground and National Rail
7 Day
Monthly
Annual
For unlimited travel on bus, Tube, tram, DLR, London Overground and
National Rail services the daily price cap is applied at adult rate.
£9.40 £36.10
£376
All holders of 16+ Oyster photocards are capped at adult rate, even
though they pay as you go at half adult rate for individual journeys on
TfL services.
16+ Oyster photocard holders who also have a 16-25 National Railcard
can have the discount entitlement added to their 16+ Oyster
photocard and they get a 34% discount on the off-peak daily price cap.
The system automatically applies the better value of the discounts at
each stage. See page 51 for details of these fares.
H
H
- 31 -
- 32 -
Fares and ticket prices
Fares and ticket prices
Fares for 16-18 year olds
Fares for 18+ Student Oyster photocard holders
Travelcards
Single fares and Day tickets
16+
7 Day
Monthly
Annual
Students aged 18+ do not get any discount on single fares or Day
Rates including travel in Zone 1
tickets. They pay adult rates for Oyster pay as you go, cash single
Zones 1-2
£14.60
£56.10
£584
fares, daily price capping and Day Travelcards. See pages 3-12 for
H
H
Zones 1-3
£17.10
£65.70
£684
details of fares charged.
Zones 1-4
£20.90
£80.30
£836
18+ Student Oyster photocard holders who also have a 16-25
Zones 1-5
£24.90
£95.70
£996
National Railcard can have the discount entitlement added to their
Zones 1-6
£26.70
£102.60
£1,068
18+ Student Oyster photocard and they will get a 34% discount on
Zones 1-7
£29.00
£111.40
£1,160
the Off-Peak pay as you go single fare for travel on Tube, DLR,
Zones 1-8
£34.20
£131.40
£1,368
London Overground and National Rail journeys in London. They can
also get a 34% discount on the off-peak daily price cap. See
Zones 1-9
£37.90
£145.60
£1,516
pages 45-51 for details of fares charged.
Zones 1-9 plus Watford
H
£38.00 £146.00 £1,520
Junction
See page 139 for more information about 16-25 National Railcards.
Rates not including travel in Zone 1
Rates not including travel in Zone 1
Season tickets
Zones 2-3, 3-4, 4-5 or 5-6
£11.00 £42.30
£440
Students with an 18+ Student Oyster photocard can buy season
Zones 2-4, 3-5 or 4-6
£12.10
£46.50
£484
tickets valid for 7 days, one month and any longer period up to a year
Zones 2-5 or 3-6
£14.50 £55.70
£580
at 30% discount on adult fares. Season tickets can be issued for up
Zones 2-6
£18.20
£69.90
£728
to one year but can not be issued beyond the expiry date of the 18+
Zones 2-7
£18.90 £72.60
£756
Student Discount Entitlement on the Oyster photocard.
Zones 2-9
£25.70
£98.70
£1,028
Zones 4-7
£13.70 £52.70
£548
Bus & Tram Pass
Zones 4-9
£23.00
£88.40
£920
7 Day
Monthly
Annual
£13.10 £50.40 £524
A valid 18+ Student Oyster photocard is needed.
- 33 -
- 34 -
Fares and ticket prices
Fares and ticket prices
Fares for 18+ Student Oyster photocard holders
Fares for Jobcentre Plus Travel Discount Card holders
Season tickets
The Government’s Work Programme for jobseekers has changed.
Travelcard
New Deal photocards will no longer be valid after 31 January 2012;
they have been replaced by ‘Jobcentre Plus Travel Discount Card’.
7 Day
Monthly
Annual
Single fares
Rates including travel in Zone 1
Zones 1-2
£20.40 £78.40
£816
Holders of a Jobcentre Plus Travel Discount Card can load the
discount onto an Oyster card. They can also get a discount on
Zones 1-3
£23.90
£91.80
£956
selected cash fares on presenting their Jobcentre Plus Travel
Zones 1-4
£29.20 £112.20
£1,168
Discount Card.
Zones 1-5
£34.80
£133.70
£1,392
Bus and tram
Zones 1-6
£37.30 £143.30
£1,492
The following table is a summary of fares for any single journey on
Zones 1-7
£40.50
£155.60
£1,620
most bus routes and trams in London.
Zones 1-8
£47.80 £183.60
£1,912
Zones 1-9
£53.00
£203.60
£2,120
Pay as you go*
Cash single
Zones 1-9 plus Watford
£0.65 £2.30
Junction
£53.20 £204.30 £2,128
Rates not including travel in Zone 1
Tube, DLR and London Overground
Zones 2-3, 3-4, 4-5 or 5-6
£15.30 £58.80
£612
Peak pay as you go fares apply from 0630 to 0930 and from 1600 to
1900 Monday to Friday (excluding public holidays). At all other times,
Zones 2-4, 3-5 or 4-6
£16.90
£64.90
£676
the Off-Peak pay as you go fare applies.
Zones 2-5 or 3-6
£20.20 £77.60
£808
Off-peak Oyster single fares during the evening peak
Zones 2-6
£25.40
£97.60
£1,016
Off-peak fares are charged for customers travelling into Zone 1 on
Zones 2-7
£26.40 £101.40
£1,056
Tube, DLR, London Overground and some National Rail
Zones 2-9 plus Watford
£35.90
£137.90
£1,436
services between 16:00 and 19:00 on Mondays to Fridays,
Junction
when using Oyster pay as you go.
Zones 4-7
£19.10 £73.40
£764
Pay as you go
Zones 4-9 plus Watford
Cash
£32.10
£123.30
£1,284
Junction
single fare
Peak
Off-Peak
A valid 18+ Student Oyster photocard is needed.
Fares including travel in Zone 1 Zone 1 only
£1.00
£1.00
£2.10
Zones 1-2
£1.35
£1.00
£2.10
For more information about 18+ Student Oyster photocards, please
Zones 1-3
£1.55
£1.30
£2.10
see pages 108-111.
Zones 1-4
£1.80
£1.30
£2.60
Zones 1-5
£2.20
£1.45
£2.60
Zones 1-6
£2.40
£1.45
£2.60
Zones 1-7
£2.65
£1.85
£3.20
- 35 -
- 36 -
Fares and ticket prices
Fares and ticket prices
Fares for Jobcentre Plus Travel Discount Card holders
Fares for Jobcentre Plus Travel Discount Card holders
Single fares
Single fares
Pay as you go*
Cash
Pay as you go*
Cash
single fare
Peak
Off-Peak
single fare
Peak
Off-Peak
Fares including travel in Zone 1
Fares not including travel in Zone 1
Zones 1-9
£3.20
£1.85
£3.70
Zones 4-9 or 4-9 plus
£1.60 £0.75 £2.60
Zones 1-9 plus Watford
Watford Junction
Junction
£4.10
£2.75
£6.40#
Zones 4-9 plus Grays
£1.85
£1.35
Zones 1-9 plus Grays
£3.60
£3.10
Seven Zones:
£2.15 £1.30 £3.20
Fares not including travel in Zone 1
Zones 2-8
One or Two Zones:
Zones 3-9
£1.85
£0.75
£2.60
Zones 2, 3, 4, 5, 6, 7, 8 or 9
Zones 3-9 plus Watford
£0.75 £0.70 £2.10
£1.85
£0.75
£2.60
Zones 2-3, 3-4, 4-5,
Junction
5-6, 6-7, 7-8 or 8-9
Zones 3-9 plus Grays
£2.15
£1.80
Three Zones:
Eight Zones:
Zones 2-4, 3-5 or 4- 6
£1.10
£0.70
£2.10
Zones 2-9 or 2-9 plus
£2.15 £1.30 £3.20
Zones 5-7
£1.05
£0.75
£2.10
Watford Junction
Zones 6-8
£1.05
£0.70
£2.10
Zones 2-9 plus Grays
£2.30
£1.85
Zones 7-9
£0.80
£0.70
£2.10
* A valid Jobcentre Plus Travel Discount Card with accompanying
Four Zones:
Oyster card is needed.
Zones 2-5, 3-6
£1.30
£0.70
£2.60
Zones 4-7 or 5-8
£1.30 £0.75
£2.10
# Single cash fares for Zones 1- 9 + Watford Junction include travel
Zones 6-9 or 6-9 plus
across London to/from Zone 6 (e.g. Watford Junction to Epping). For
Watford Junction
£1.05
£0.75
£2.10
journeys from Watford Junction to Zones 1-2 the cash fare is £5.80.
Zones 6-9 plus Grays
£1.20 £1.05
Five Zones:
£2.60
London Overground between Euston and Watford Junction
Zones 2-6
£1.30
£0.70
Special pay as you go fares apply for local journeys on London
Zones
3-7
£1.60 £0.70
£2.60
Overground between Euston (National Rail) and Watford Junction
Zones
4-8
£1.60
£0.75
£2.60
and intermediate stations:
Zones 5-9 or 5-9 plus
Peak pay as you go fares only apply at the following times:
Watford Junction
£1.30 £0.75 £2.10
• Southbound from Watford Junction towards Euston, Monday to
Zones 5-9 plus Grays
£1.20
£1.05
Friday from 06:30 to 09:30 (excluding public holidays) and
Six Zones:
Zones 2-7
£1.85 £1.30 £2.60
• Northbound from Euston to Watford Junction, Monday to Friday
Zones 3-8
£1.85
£0.75
£2.60
from 16:00 to 19:00 (excluding public holidays).
Off-Peak pay as you go fares apply at other times.
- 37 -
- 38 -
Fares and ticket prices
Fares and ticket prices
Fares for Jobcentre Plus Travel Discount Card holders
Fares for Jobcentre Plus Travel Discount Card holders
Single fares
Single fares
London Overground between Euston and Watford Junction
Pay as you go #
Cash
Jobcentre Plus – general
Pay as you go
National Rail only
single fare
guide
Peak
Off-Peak
Peak
Off-Peak
Fares including travel to/from Euston
Fares including travel in Zone 1
Euston – Zone 2
£1.05
£1.00
Zones 1-9
£2.75
£1.85
Euston – Zone 3
£1.45
£1.30
Zones 1-9 plus Watford
Euston – Zone 4
£1.65
£1.30
Junction
£3.65 £2.15
Euston – Zone 5
£2.05
£1.45
Zones 1-9 plus Grays
£2.60
£2.20
Euston – Zone 6
£2.25
£1.45
Fares not including travel in Zone 1
Euston – Zone 7
£2.40
£1.85
One Zone:
Euston – Zone 8
£2.95
£1.85
Zones 2, 3, 4, 5, 6
£0.80 £0.70 £1.00
Euston – Watford Junction
£3.65
£2.15
Two Zones:
£1.00
£0.80
£1.25
Fares not including travel to/from Euston
2-3, 3-4, 4-5, 5-6
Zone 2 - Watford Junction
£2.15
£1.30
Three Zones:
£1.20 £0.90 £1.55
Zone 3 - Watford Junction
£1.85
£0.75
Zones 2-4, 3-5, 4- 6
Zone 4 - Watford Junction
£1.60
£0.75
Four Zones:
£1.55
£1.05
£1.85
Zone 5 - Watford Junction
£1.35
£0.75
Zones 2-5, 3-6
Zone 6 - Watford Junction
£1.05
£0.75
Five Zones:
£1.80 £1.15 £2.05
Zone 7 - Watford Junction
£0.80
£0.70
Zones 2-6
Zone 8 - Watford Junction
£0.75
£0.70
Zones 3-7
£1.60
£1.05
A valid Jobcentre Plus Travel Discount Card with accompanying
Six Zones:
£1.85 £1.30
Oyster card is needed.
Zones 2-7
Zones 3-8
£1.60
£1.05
National Rail
Seven Zones:
£2.15 £1.30
Pay as you go #
Zones 2-8
National Rail only
Cash
single fare
Zones 3-9, 3-9 plus
Peak
Off-Peak
Watford Junction
£1.85
£1.05
Fares including travel in Zone 1
Zones 3-9 plus Grays
£2.15
£1.80
Zone 1 only
£1.05
£0.80
£1.20
Eight Zones:
Zones 1-2
£1.15
£0.90
£1.45
Zones 2-9, 2-9 plus
£2.15
£1.30
Zones 1-3
£1.50
£1.05
£1.90
Watford Junction
Zones 1-4
£1.75
£1.20
£2.25
Zones 2-9 plus Grays
£2.30
£1.85
Zones 1-5
£2.25
£1.40
£2.70
# A valid Jobcentre Plus Travel Discount Card with accompanying
Zones 1-6
£2.75
£1.70
£3.10
Oyster card is needed.
Zones 1-7
£2.75
£1.85
£3.10
* Cash fares will be effective from 22 January 2012
- 39 -
- 40 -
Fares and ticket prices
Fares and ticket prices
Fares for Jobcentre Plus Travel Discount Card holders
Fares for Jobcentre Plus Travel Discount Card holders
Single fares
Single fares
National Rail through fares
Oyster single fare
For a description of through fares, please see page 9
National Rail through
Cash Single
H
fares
fare
Peak
Off-Peak
National Rail through
Oyster single fare
Cash Single
fares
fare*
Fares not including travel in Zone 1
Peak
Off-Peak
Zones 3-9, 3-9 plus
Fares including travel in Zone 1
£1.85
£1.05
Watford Junction
Zone 1 only
£1.75
£1.45
£2.65
Zones 3-9 plus Grays
£2.15
£1.80
Zones 1-2
£1.85
£1.55
£2.65
Eight Zones:
Zones 1-3
£2.20
£1.70
£3.20
Zones 2-9, 2-9 plus
£2.15
£1.30
Zones 1-4
£2.45
£1.85
£3.20
Watford Junction
Zones 1-5
£2.95
£2.05
£3.70
Zones 2-9 plus Grays
£2.30
£1.85
Zones 1-6
£3.45
£2.30
£4.30
One Day tickets and daily price capping
Zones 1-9
£3.45
£2.30
Bus and tram
Zones 1-9 plus Watford
Bus & Tram Daily Price Cap
Junction
£4.10
£2.75
£2.10
Zones 1-9 plus Grays
£3.60 £3.10
Fares not including travel in Zone 1
Bus, Tube, tram, DLR, London Overground and National Rail
One Zone:
£0.80 £0.70
Daily Price Cap
Zones 2, 3, 4, 5, 6
£2.15
Peak
Off-Peak
Two Zones:
2-3, 3-4, 4-5, 5-6
£1.00
£0.80
£2.15
Journeys in:
Three Zones:
Zones 1-2
£4.20
£3.50
£1.20 £0.90
Zones 2-4, 3-5, 4- 6
£2.40
Zones 1-4
£5.30
£3.85
Four Zones:
Zones 1-6
£7.90
£4.25
Zones 2-5, 3-6
£1.55
£1.05
£2.65
Zones 1-9
£9.80
£5.80
Five Zones:
Zones 1-9 plus Watford Junction
£10.10
£7.60
£1.80 £1.15
Zones 2-6
£2.65
Zones 1-9 plus Grays
£10.10
£7.60
Zones 3-7
£1.60
£1.05
Jobcentre Plus Travel Discount Card holders can buy child-rate Day
Six Zones:
Travelcards for journeys starting from National Rail stations outside
Zones 2-7
£1.85 £1.30
Zones 1 – 9 (plus Watford Junction), which are still valid throughout
Zones 3-8
£1.85
£1.05
all zones the Travelcard covers. However, they cannot buy child-rate
Day Travelcards for travel wholly within Zones 1 – 9 (plus Watford
Seven Zones:
£2.15 £1.30
Junction). For journeys wholly within Zones 1 – 9 (plus Watford
Zones 2-8
Junction/Grays), Jobcentre Plus Travel Discount Card holders pay
* Cash fares will be effective from 22 January 2012
adult rate for Day Travelcards (for details of these fares see page 12).
H
H
- 41 -
- 42 -
Fares and ticket prices
Fares and ticket prices
Fares for Jobcentre Plus Travel Discount Card holders
Fares Bus & Tram Discount photocard holders
Season tickets
Single fares
Jobcentre Plus Travel Discount Card holders can buy 7 Day, monthly
Bus and tram
and longer period season tickets up to a maximum 3 months validity.
Season tickets can not be issued beyond the expiry date of the
The following table is a summary of fares for any single journey on
Jobcentre Plus Travel Discount Card. Customers must travel with their
most bus routes and trams in London.
Jobcentre Plus Travel Discount Card with accompanying Oyster card at
all times.
Pay as you go*
Cash single
£0.65 £2.30
Bus & Tram Pass
* A valid Bus & Tram Discount photocard with accompanying
7 Day
Monthly
Oyster card is needed.
£9.40
£36.10
Daily price capping
Travelcard
Bus and tram
7 Day
Monthly
Bus & Tram Daily Price Cap*
Rates including travel in Zone 1
£2.10
Zones 1-2
£14.60
£56.10
* A valid Bus & Tram Discount photocard with accompanying
Zones 1-3
£17.10
£65.70
Oyster card is needed.
Zones 1-4
£20.90
£80.30
Zones 1-5
£24.90
£95.70
Season tickets
Zones 1-6
£26.70
£102.60
Bus & Tram Discount photocard holders can buy 7 Day, monthly and
Zones 1-7
£29.00
£111.40
longer period Bus & Tram Pass season tickets up to a maximum 6
Zones 1-8
£34.20
£131.40
months validity.
Zones 1-9
£37.90
£145.60
Bus & Tram Pass
Zones 1-9 plus Watford Junction
£38.00
£145.60
7 Day
Monthly
Rates not including travel in Zone 1
£9.40
£36.10
Zones 2-3, 3-4, 4-5 or 5-6
£11.00
£42.30
Zones 2-4, 3-5 or 4-6
£12.10
£46.50
A valid Bus & Tram Discount photocard with accompanying Oyster
card is needed.
Zones 2-5 or 3-6
£14.50
£55.70
Zones 2-6
£18.20
£69.90
Zones 2-7
£18.90
£72.60
Tube, DLR and London Overground
Zones 2-9 plus Watford Junction
Bus & Tram Discount photocard holders pay adult fares on Tube, DLR
£25.70
£98.70
and London Overground services. See pages 3 - 13 for details.
Zones 4-7
£13.70
£52.70
H
H
Zones 4-9 plus Watford Junction
£23.00
£88.40
- 43 -
- 44 -
Fares and ticket prices
Fares and ticket prices
Fares for National Railcard holders
Fares for National Railcard holders
Single fares
Single fares
Tube, DLR and London Overground
Pay as you go
Cash
Customers who hold Annual Gold Cards, Disabled Persons, HM
single fare
Forces, Senior and 16-25 National Railcards can get an Oyster card
Peak
Off-Peak
and have their Railcard discount entitlement loaded on to it. This
Fares not including travel in Zone 1
entitles them to a 34% discount on:
One or Two Zones:
• Off-Peak pay as you go single fares for journeys on Tube, DLR,
Zones 2, 3, 4, 5, 6, 7, 8 or 9
£1.50 £0.95 £4.30
London Overground and National Rail journeys in London
Zones 2-3, 3-4, 4-5,
• the Off-Peak daily price cap for journeys on Tube, DLR, London
5-6, 6-7, 7-8 or 8-9
Overground and National Rail services
Three Zones:
Off-peak Oyster single fares during the evening peak
Zones 2-4, 3-5 or 4- 6
£2.20
£0.95
£4.30
Zones 5-7
£2.10
£1.00
£4.30
Off-peak fares will be charged for customers travelling into Zone 1 on
Zones 6-8
£2.10
£0.95
£4.30
Tube, DLR, London Overground or some National Rail services
between 16:00 and 19:00 on Mondays to Fridays, when using Oyster
Zones 7-9
£1.60
£0.95
£4.30
pay as you go.
Four Zones:
Zones 2-5, 3-6
£2.60
£0.95
£5.30
Peak pay as you go fares apply from 0630 to 0930 and from 1600 to
Zones 4-7 or 5-8
£2.60
£1.00
£4.30
1900 Monday to Friday (excluding public holidays). At all other times,
Zones 6-9
£2.10
£1.00
£4.30
the Off-Peak pay as you go fare applies.
Zones 6-9 plus Watford
£2.10 £1.00 £4.30
Junction
Pay as you go
Cash
Zones 6-9 plus Grays
£2.40
£1.40
single fare
Five Zones:
Peak
Off-Peak
£2.60 £0.95 £5.30
Zones 2-6
Fares including travel in Zone 1
Zones
3-7
£3.20
£0.95
£5.30
Zone 1 only
£2.00
£1.30
£4.30
Zones
4-8
£3.20
£1.00
£5.30
Zones 1-2
£2.70
£1.30
£4.30
Zones 5-9
£2.60
£1.00
£4.30
Zones 1-3
£3.10
£1.70
£4.30
Zones 5-9 plus Watford
Zones 1-4
£3.60
£1.70
£5.30
£2.60 £1.00 £4.30
Junction
Zones 1-5
£4.40
£1.90
£5.30
Zones 5-9 plus Grays
£2.40
£1.40
Zones 1-6
£4.80
£1.90
£5.30
Six Zones:
Zones 1-7
£5.30
£2.45
£6.40
Zones 2-7
£3.70 £1.70 £5.30
Zones 1-9
£6.40
£2.45
£7.50
Zones 3-8
£3.70
£1.00
£5.30
Zones 1-9 plus Watford
£8.20 £3.65 £12.80
Zones 4-9
£3.20
£1.00
£5.30
Junction
Zones 4-9 plus Watford
Zones 1-9 plus Grays
£7.20
£4.10
£3.20
£1.00
£5.30
Junction
Zones 4-9 plus Grays
£3.70
£1.80
- 45 -
- 46 -
Fares and ticket prices
Fares and ticket prices
Fares for National Railcard holders
Fares for National Railcard holders
Single fares
Single fares
Pay as you go
Pay as you go
Cash
General Guide
single fare
Peak
Off-Peak
Peak
Off-Peak
Fares including travel to/from Euston
Fares not including travel in Zone 1
Euston – Zone 2
£2.10
£1.30
Seven Zones:
Euston – Zone 3
£2.90
£1.70
£4.30
£1.70
£6.40
Zones 2-8
Euston – Zone 4
£3.30
£1.70
Zones 3-9
£3.70
£1.00
£5.30
Euston – Zone 5
£4.10
£1.90
Zones 3-9 plus Watford
£3.70
£1.00
£5.30
Euston – Zone 6
£4.50
£1.90
Junction
Euston – Zone 7
£4.80
£2.45
Zones 3-9 plus Grays
£4.30 £2.40
Euston – Zone 8
£5.90
£2.45
Eight Zones:
£4.30
£1.70
£6.40
Euston – Watford Junction
£7.30
£2.85
Zones 2-9
Fares not including travel in Zone 1
Zones 2-9 plus Watford
Zone 2 - Watford Junction
£4.30
£1.70
Junction
£4.30 £1.70 £6.40
Zone 3 - Watford Junction
£3.70
£1.00
Zones 2-9 plus Grays
£4.60
£2.45
Zone 4 - Watford Junction
£3.20
£1.00
# Single cash fares for Zones 1- 9 plus Watford Junction include
Zone 5 - Watford Junction
£2.70
£1.00
travel across London to/from Zone 6 (e.g. Watford Junction to
Zone 6 - Watford Junction
£2.10
£1.00
Upminster). For journeys from Watford Junction to Zones 1-2 the
Zone 7 - Watford Junction
£1.60
£0.95
cash fare is £11.80
Zone 8 - Watford Junction
£1.50
£0.95
London Overground between Euston and Watford Junction
National Rail
Special pay as you go fares apply for local journeys on London
National Railcard holders who make single or return journeys that
Overground between Euston (National Rail) and Watford Junction
include travel between 16.00 and 19.00 may find that a discounted
and intermediate stations:
cash fare is cheaper than using Oyster to pay as they go.
Peak pay as you go fares only apply at the following times:
Pay as you go
National Rail only
• Southbound from Watford Junction towards Euston, Monday to
Peak
Off-Peak
Friday from 06:30 to 09:30 (excluding public holidays) and
Fares including travel in Zone 1
• Northbound from Euston to Watford Junction, Monday to Friday
Zone 1 only
£2.10
£1.05
from 16:00 to 19:00 (excluding public holidays).
Zones 1-2
£2.30
£1.20
Off-Peak pay as you go fares apply at other times.
Zones 1-3
£3.00
£1.40
Zones 1-4
£3.50
£1.60
Zones 1-5
£4.50
£1.85
Zones 1-6
£5.50
£2.25
Zones 1-7
£5.50
£2.45
- 47 -
- 48 -
Fares and ticket prices
Fares and ticket prices
Fares for National Railcard holders
Fares for National Railcard holders
Single fares
Single fares
Pay as you go
National Rail through fares
National Rail only
For a description of through fares, please see page 9.
Peak
Off-Peak
H
H
Zones 1-9
£6.40
£2.45
Oyster single fare
National Rail through fares
Zones 1-9 plus Watford Junction
£7.30
£2.85
Peak
Off-Peak
Zones 1-9 plus Grays
£5.20
£2.90
Fares including travel in Zone 1
Fares not including travel in Zone 1
Zone 1 only
£3.50
£1.90
One Zone:
£1.60 £0.95
Zones 1-2
£3.70
£2.05
Zones 2, 3, 4, 5, 6
Zones 1-3
£4.40
£2.25
Two Zones:
2-3, 3-4, 4-5, 5-6
£2.00
£1.05
Zones 1-4
£4.90
£2.45
Three Zones:
Zones 1-5
£5.90
£2.70
£2.40 £1.20
Zones 2-4, 3-5, 4- 6
Zones 1-6
£6.90
£3.05
Four Zones:
Zones 1-9
£6.90
£3.05
£3.10
£1.40
Zones 2-5, 3-6
Zones 1-9 plus Watford
Zones 6-9 plus Grays
£2.40
£1.40
Junction
£8.20
£3.65
Five Zones:
Zones 1-9 plus Grays
£7.20
£4.10
£3.60
£1.50
Zones 2-6
Fares not including travel in Zone 1
Zones 5-9 plus Grays
£2.40
£1.40
One Zone:
£1.60
£0.95
Six Zones:
Zones 2, 3, 4, 5, 6
£3.70
£1.70
Zones
2-7
Two Zones:
Zones 3-8
£3.70
£1.40
2-3, 3-4, 4-5, 5-6
£2.00 £1.05
Zones 4-9 plus Grays
£3.70
£1.80
Three Zones:
£2.40
£1.20
Seven Zones:
Zones 2-4, 3-5, 4- 6
£4.30 £1.70
Zones 2-8
Four Zones:
Zones 3-9, 3-9 plus Watford
Zones 2-5, 3-6
£3.10 £1.40
£3.70
£1.40
Junction
Five Zones:
£3.60
£1.50
Zones 3-9 plus Grays
£4.30
£2.40
Zones 2-6
Eight Zones:
Zones 3-7
£3.20
£1.40
Zones 2-9, 2-9 plus Watford
£4.30
£1.70
Six Zones:
£3.70
£1.70
Junction
Zones 2-7, 3-8
Zones 2-9 plus Grays
£4.60
£2.45
Seven Zones:
Zones 2-8
£4.30 £1.70
Zones 3-9, 3-9 plus Watford
£3.70
£1.40
Junction
- 49 -
- 50 -
Fares and ticket prices
Fares and ticket prices
Fares for National Railcard holders
Group Day tickets
Single fares
Tube, DLR and London Overground - Group Day tickets
Oyster single fare
National Rail through fares
Adult
Under 18
Peak
Off-Peak
Zones 1-6
£4.30 each
£1.60 each
Fares not including travel in Zone 1
Zones 1-9
£6.20 each
£2.10 each
Zones 3-9 plus Grays
£4.30
£2.40
Zones 1-9 plus Watford Junction
£6.20 each
£2.10 each
Eight Zones:
For groups of 10 or more people travelling together. There are no
Zones 2-9, 2-9 plus Watford
£4.30
£1.70
time restrictions and photocards are not needed.
Junction
Zones 2-9 plus Grays
£4.60
£2.45
Group Day tickets are available from the touch screen ticket
machines at Tube stations as well as the ticket office.
Off-Peak Day Travelcards and daily price capping
For more information see page 81
Customers who hold Annual Gold Cards, Disabled Persons, HM
Forces, Senior and 16-25 National Railcards can get an Oyster card
and have their Railcard discount entitlement loaded on to it. This
DLR only
entitles them to a 34% discount on:
•
Group Travel tickets
Off-Peak pay as you go single fares for journeys on Tube, DLR,
London Overground and National Rail services in London
For groups of 10 or more adults, a 10% discount is applied on cash
• the Off-Peak daily price cap for journeys on Tube, DLR, London
single and return tickets for travel on DLR. For school groups of 10 or
Overground and National Rail services
more, one adult-rate ticket will be issued free for every group of fare
Discounted off-peak Day Travelcards are available to
paying children. Group tickets are available one week in advance from
holders of Annual Gold Cards, Disabled Persons, Family and
020 7363 9700 or on the day of travel from Canary Wharf, DLR or
Friends, HM Forces, Network, Senior and 16-25 Railcards.
London City Airport stations. See page 81 for more information.
H
Bus, Tube, tram, DLR, London Overground and National Rail
DLR Rail and River Rover ticket
National Railcard
Daily Price Cap
Day Travelcard
Combines one day’s travel on the DLR with hop-on, hop-off travel on
Journeys in:
Peak
Off-Peak Anytime
Off-Peak
City Cruises riverboats between Westminster, Waterloo, Tower and
Greenwich piers.
Zones 1-2
£8.40
£4.60
£8.40
£5.60
Zones 1-4
£10.60
£5.10
£10.60
£5.60
Zones 1-6
£15.80
£5.60
£15.80
£5.60
Rail and River Rover ticket
Zones 1-9
£19.60
£7.60
£19.60
£7.60
Adult
Child
Family*
Zones 1-9 plus
£15.00 £8.00 £38.50
£20.20 £10.00 £20.20 £10.00
Watford Junction
* Family tickets are valid for 2 adults and up to 3 children under 16
Zones 1-9 plus
years of age
Grays
£20.20
£10.00
- 51 -
- 52 -
Fares and ticket prices
Fares and ticket prices
Privilege (PTAC) rate fares
Privilege (PTAC) rate fares
Adult Single fares
Adult Single fares
A valid Privilege Ticket Authority Card is needed for all journeys. An
Adult –
Pay as you go
Cash
accompanying Oyster card with Privilege Discount Entitlement
Privilege rate
single fare
loaded is needed when using pay as you go.
Peak
Off-Peak
“Restricted” Privilege Ticket Authority Cards (which have an “LU”
Fares not including travel in Zone 1
prefix by the card number) are only valid on Tube, DLR and London
One or Two Zones:
Overground services. They are not valid on any National Rail services.
Zones 2, 3, 4, 5, 6, 7, 8
Holders of 18+ Student and 16+ Oyster photocards can get the
or 9
£0.40 £0.35 £1.10
Privilege Discount Entitlement loaded onto their Oyster photocard
Zones 2-3, 3-4, 4-5,
and pay the prices below.
5-6, 6-7, 7-8 or 8-9
For more information on PTACs see pages 145-146
Three Zones:
Zones 2-4, 3-5, 4-6,
£0.55
£0.35
£1.10
Tube, DLR and London Overground
or 6-8
Off-peak Oyster single fares during the evening peak
Zones 5-7
£0.55
£0.40
£1.10
Off-peak fares will be charged for customers travelling into Zone 1
Zones 7-9
£0.40
£0.35
£1.10
on Tube, DLR, London Overground or some National Rail
Four Zones:
services between 16:00 and 19:00 on Mondays to Fridays,
Zones 2-5 or 3-6
£0.65 £0.35 £1.35
when using Oyster pay as you go.
Zones 6-9 or 6-9 plus
£0.55
£0.40
£1.10
Watford Junction
Adult –
Pay as you go
Cash
Zones
4-7 or 5-8
£0.65
£0.40
£1.10
Privilege rate
single fare
Peak
Off-Peak
Zones 6-9 plus Grays
£0.60
£0.55
Fares including travel in Zone 1
Five Zones:
£0.65 £0.35 £1.35
Zone 1 only
£0.50
£0.50
£1.10
Zones
2-6
Zones 1-2
£0.70
£0.50
£1.10
Zones
3-7
£0.80
£0.35
£1.35
Zones 1-3
£0.80
£0.65
£1.10
Zones
4-8
£0.80
£0.40
£1.35
Zones
5-9 or 5-9 plus
Zones 1-4
£0.90
£0.65
£1.35
£0.65
£0.40
£1.10
Watford Junction
Zones 1-5
£1.10
£0.75
£1.35
Zones 5-9 plus Grays
£0.65
£0.55
Zones 1-6
£1.20
£0.75
£1.35
Six Zones:
Zones 1-7
£1.35
£0.95
£1.60
£0.95
£0.65
£1.35
Zones 2-7
Zones 1-9
£1.60
£0.95
£1.90
Zones 3-8
£0.95
£0.40
£1.35
Zones 1-9 plus
£2.05 £1.40 £3.20*
Zones 4-9
£0.80
£0.40
£1.35
Watford Junction
Zones
4-9 plus
Zones 1-9 plus Grays
£1.85
£1.55
£0.80 £0.40 £1.35
Watford Junction
* Single cash fares for Zones 1- 9 plus Watford Junction include travel
across London to/from Zone 6 (e.g. Watford Junction to Upminster)
Zones 4-9 plus Grays
£0.95
£0.70
For journeys from Watford Junction to Zones 1-2 the cash fare is £2.95
- 53 -
- 54 -
Fares and ticket prices
Fares and ticket prices
Privilege (PTAC) rate fares
Privilege (PTAC) rate fares
Adult Single fares
Adult Single fares
Adult –
Pay as you go
Cash
Oyster single fare*
National Rail only
Privilege rate
single fare
Peak
Off-Peak
Peak
Off-Peak
Fares not including travel in Zone 1
Fares not including travel in Zone 1
Seven Zones:
One Zone:
Zones 2-8
£1.10 £0.65 £1.60
Zones 2, 3, 4, 5, 6
£0.40 £0.35
Zones 3-9
£0.95
£0.40
£1.35
Two Zones:
Zones 3-9 plus
£0.50
£0.40
2-3, 3-4, 4-5, 5-6
Watford Junction
£0.95 £0.40 £1.35
Three Zones:
Zones 3-9 plus Grays
£1.10
£0.95
Zones 2-4, 3-5, 4-6
£0.60 £0.45
Eight Zones:
Four Zones:
Zones 2-9, 2-9 plus
£0.80
£0.55
£1.10 £0.65 £1.60
Zones 2-5, 3-6
Watford Junction
Zones 6-9 plus Grays
£0.60
£0.55
Zones 2-9 plus Grays
£1.15
£0.95
Five Zones:
£0.90
£0.60
Zones 2-6
National Rail
Zones 3-7, 4-8 or 5-9
£0.80
£0.55
Oyster single fare*
Zones 5-9 plus Watford Junction
£0.80
£0.55
National Rail only
Zones 5-9 plus Grays
£0.60
£0.55
Peak
Off-Peak
Six Zones:
£0.95
£0.65
Fares including travel in Zone 1
Zones 2-7
Zone 1 only
£0.55
£0.40
Zones 3-8
£0.95
£0.55
Zones 1-2
£0.60
£0.45
Zones 4-9 plus Grays
£0.95
£0.70
Zones 1-3
£0.75
£0.55
Seven Zones:
Zones 1-4
£0.90
£0.60
Zones 2-8
£1.10 £0.65
Zones 1-5
£1.15
£0.70
Zones 3-9, 3-9 plus Watford Junction
£0.95
£0.55
Zones 1-6
£1.40
£0.85
Zones 3-9 plus Grays
£1.10
£0.95
Zones 1-7
£1.40
£0.95
Eight Zones:
£1.10
£0.65
Zones 1-9
£1.60
£0.95
Zones 2-9, 2-9 plus Watford Junction
Zones 1-9 plus Watford Junction
£1.85
£1.10
Zones 2-9 plus Grays
£1.15
£0.95
Zones 1-9 plus Grays
£1.30
£1.10
- 55 -
- 56 -
Fares and ticket prices
Fares and ticket prices
Privilege (PTAC) rate fares
Privilege (PTAC) rate fares
National Rail through fares
National Rail through fares
For a description of through fares, please see page 9.
For a description of through fares, please see page 9.
H
H
H
H
Oyster single fare
Cash
Oyster single fare
Cash
National Rail through fares
Single
Off-
National Rail through fares
Single
Peak
Off-
fare*
Peak
Peak
fare*
Peak
Fares including travel in Zone 1
Fares not including travel in Zone 1
Zone 1 only
£0.90
£0.75
£1.35
Zones 3-9 plus Grays
£1.10
£0.90
Zones 1-2
£0.95
£0.80
£1.35
Eight Zones:
Zones 1-3
£1.10
£0.85
£1.60
Zones 2-9, 2-9 plus Watford
£1.10
£0.65
Zones 1-4
£1.25
£0.95
£1.60
Junction
Zones 2-9 plus Grays
£1.15
£0.95
Zones 1-5
£1.50
£1.05
£1.85
Zones 1-6
£1.75
£1.15
£2.15
* Cash fares will be effective from 22 January 2012
Zones 1-9
£1.75
£1.15
Zones 1-9 plus Watford Junction
£2.05
£1.40
Child Single fares
Zones 1-9 plus Grays
£1.80
£1.55
Under-16s can get the Privilege Discount Entitlement loaded onto
Fares not including travel in Zone 1
their Oyster photocard and pay the Oyster pay as you go fares below.
One Zone:
Holders of 16+ Oyster photocards pay adult privilege rate fares
£0.40 £0.35
Zones 2, 3, 4, 5, 6
£1.10
Tube, DLR and London Overground
Two Zones:
Pay as you go
2-3, 3-4, 4-5, 5-6
£0.50
£0.40
£1.10
Cash
Child (5-15 years) – Privilege
Age 11-15
Three Zones:
single fare
£0.60 £0.45
rate
Zones 2-4, 3-5, 4- 6
£1.20
Peak
Off-Peak
Age 5-15
Four Zones:
Fares including travel in Zone 1
£0.80
£0.55
Zones 2-5, 3-6
£1.35
Zone 1 only
£0.20
£0.20
£0.55
Five Zones:
Zones 1-2
£0.20
£0.20
£0.55
Zones 2-6
£0.90 £0.60 £1.35
Zones 1-3
£0.20
£0.20
£0.55
Zones 3-7
£0.80
£0.55
Zones 1-4
£0.20
£0.20
£0.65
Six Zones:
Zones 1-5
£0.20
£0.20
£0.65
Zones 2-7
£0.95 £0.65
Zones 1-6
£0.20
£0.20
£0.65
Zones 3-8
£0.95
£0.55
Zones 1-7
£0.30
£0.30
£0.80
Seven Zones:
Zones 1-8
£0.40
£0.30
£0.95
£1.10 £0.65
Zones 2-8
Zones 1-9
£0.40
£0.30
£0.95
Zones 3-9, 3-9 plus Watford
Zones 1-9 plus Watford
£0.95
£0.55
Junction
Junction
£1.05
£0.70
£1.50
* Cash fares will be effective from 22 January 2012
Zones 1-9 plus Grays
£0.85
£0.75
- 57 -
- 58 -
Fares and ticket prices
Fares and ticket prices
Privilege (PTAC) rate fares
Privilege (PTAC) rate fares
Child Single fares
Child Single fares
National Rail
Pay as you go
Cash
Oyster single fare*
General guide
Age 11-15
single fare
National Rail only
Peak
Off-Peak
Peak
Off-Peak
Age 5-15
Fares including travel in Zone 1
Fares not including travel in Zone 1
Zone 1 only
£0.30
£0.20
One, Two or Three Zones
Zones 1-2
£0.30
£0.20
Zones 2, 3, 4, 5, 6, 7 or 9
Zones 1-3
£0.40
£0.20
Zones 2-3, 3-4, 4-5, 5-6,
£0.20
£0.20
£0.55
Zones 1-4
£0.45
£0.20
6-7, 7-8, or 8-9
Zones 1-5
£0.60
£0.20
Zones 2-4, 3-5, 4-6, 5-7,
Zones 1-6
£0.70
£0.20
6-8 or 7-9
Zones 1-9
£0.70
£0.30
Four Zones
£0.20 £0.20 £0.65
Zones 1-9 plus Watford Junction
£0.95
£0.55
Zones 2-5 or 3-6
Zones 1-9 plus Grays
£0.65
£0.55
Zones 4-7, 5-8 or 6-9
£0.20
£0.20
£0.55
Fares not including travel in Zone 1
Zones 6-9 plus Grays
£0.30
£0.30
One Zone:
£0.20 £0.20
Five Zones:
Zones 2, 3, 4, 5, 6
Zones 2-6, 3-7 or 4-8
£0.20
£0.20
£0.65
Two Zones:
£0.25
£0.20
Zones 5-9 plus Grays
£0.30
£0.30
2-3, 3-4, 4-5, 5-6
Six Zones:
Three Zones:
£0.30 £0.20
Zones 2-7, 3-8, 4-9 or 4-9
£0.20
£0.20
£0.65
Zones 2-4, 3-5, 4- 6
plus Watford Junction
Four Zones:
£0.40
£0.20
Zones 4-9 plus Grays
£0.50 £0.35
Zones 2-5, 3-6
Seven Zones:
Zones 6-9 plus Grays
£0.30
£0.30
Zones 2-8
£0.30
£0.30
£0.80
Five Zones:
£0.45
£0.20
Zones 3-9, 3-9 plus
Zones 2-6
£0.20 £0.20 £0.65
Watford Junction
Zones 3-7
£0.40
£0.20
Zones 3-9 plus Grays
£0.55
£0.45
Zones 5-9 plus Grays
£0.30
£0.30
Eight Zones:
Six Zones:
£0.45 £0.20
Zones 2-9, 2-9 plus
£0.30 £0.30 £0.80
Zones 2-7
Watford Junction
Zones 3-8
£0.40
£0.20
Zones 2-9 plus Grays
£0.60
£0.50
Zones 4-9 plus Grays
£0.50
£0.35
* Single cash fares for Zones 1- 9 + Watford Junction include travel
Seven Zones:
across London to/from Zone 6 (e.g. Watford Junction to Upminster).
Zones 2-8
£0.45
£0.30
For journeys from Watford Junction to Zones 1-2 the cash fare is
Zones 3-9, 3-9 plus Watford Junction
£0.40
£0.20
£1.45
Zones 3-9 plus Grays
£0.55
£0.45
- 59 -
- 60 -
Fares and ticket prices
Fares and ticket prices
Privilege (PTAC) rate fares
Privilege (PTAC) rate fares
Child Single fares
Child Single fares
National Rail only
Oyster single fare*
Oyster single fare
Cash Single
Peak
Off-Peak
National Rail through fares
Peak
Off-Peak
fare
Fares including travel in Zone 1
Fares including travel in Zone 1
Eight Zones:
£0.45 £0.30
Six Zones:
Zones 2-9, 2-9 plus Watford Junction
Zones 2-7
£0.45 £0.20
Zones 2-9 plus Grays
£0.60
£0.50
Zones 3-8
£0.40
£0.20
National Rail through fares
Seven Zones:
£0.45 £0.30
For a description of through fares, please see page 9.
Zones 2-8
H
H
Oyster single fare
Zones 3-9, 3-9 plus Watford
National Rail through fares
Cash Single
£0.40
£0.20
Junction
Peak
Off-Peak
fare*
Zones 3-9 plus Grays
£0.55
£0.45
Fares including travel in Zone 1
Eight Zones:
Zone 1 only
£0.30
£0.20
£0.70
Zones 2-9, 2-9 plus Watford
£0.45
£0.30
Zones 1-2
£0.30
£0.20
£0.70
Junction
Zones 1-3
£0.40
£0.20
£0.80
Zones 2-9 plus Grays
£0.60
£0.50
Zones 1-4
£0.45
£0.20
£0.80
Zones 1-5
£0.60
£0.20
£0.95
Day tickets and daily price capping
Zones 1-6
£0.70
£0.20
£1.10
• Privilege rate Day tickets are not available
Zones 1-9
£0.70
£0.30
• Privilege rate daily price caps are charged at the standard adult
Zones 1-9 plus Watford
rate for peak and off-peak (see page 12)
£1.05
£0.70
H
Junction
• Adults, 18+ Student and 16+ Oyster and photocard holders can
Zones 1-9 plus Grays
£0.85
£0.75
also have a 16-25 National Railcard discount added to their Oyster
Fares not including travel in Zone 1
photocard and get a 34% discount on the off-peak daily price cap
One Zone:
(see page 51). The system applies the better value of the
£0.20 £0.20 £0.55
H
(
H
Zones 2, 3, 4, 5, 6
discounts at each stage.
Two Zones:
• Privilege rate daily price caps for children aged under-16 are
2-3, 3-4, 4-5, 5-6
£0.25
£0.20
£0.55
charged at the standard child rate for peak and off-peak (see page
H
Three Zones:
21)
£0.30 £0.20 £0.60
H
Zones 2-4, 3-5, 4- 6
For more information about privilege travel see the Staff Travel pages
Four Zones:
on Source.
Zones 2-5, 3-6
£0.40
£0.20
£0.70
Five Zones:
£0.45 £0.20 £0.70
Zones 2-6
Zones 3-7
£0.40
£0.20
£0.70
* Cash fares will be effective from 22 January 2012
- 61 -
- 62 -
Ticket types
Ticket types
Ticket Types – contents
Ticket Types – contents
Page
Page
Which tickets are valid on Tube, DLR and London
Daily price capping
78
65
Overground
Guide to daily price capping
79
Which zone?
65
Daily price capping from stations north of Moor Park
79
Which tickets are valid on Buses and Trams
66
and Hatch End
Tram fares and feeder buses
66
Daily price capping on Southern services
80
Cash single tickets
67
Group Day tickets
81
On buses and trams
67
Tube, DLR and London Overground Group Day tickets
81
On Tube, DLR, London Overground and some
DLR only Group Travel tickets
81
National Rail services
68
School Party Travel tickets
82
Tube cash single, return and Group Day tickets on
3 Day tickets
82
68
National Rail services
3 Day Travelcards (withdrawn)
82
Cash fares on National Rail
69
Season Tickets
83
Oyster single fares - pay as you go
70
Bus & Tram Passes
83
Buses and Trams
70
Travelcards
84
Tube, DLR, London Overground and some National
70
Record Cards (Customer Reminders)
87
Rail services
Pay as you go on National Rail services
70
These sections have from the last edition
Where is pay as you go valid on National Rail?
70
Where is pay as you go not valid on National Rail?
70
Pay as you go tariffs on National Rail services
71
5-10 year olds on National Rail
72
16-18 year olds on National Rail
73
National Railcard holders
74
Pay as you go on river services
75
Bus Saver
75
Bus & Tram Passes
75
Travelcards
75
Travelling beyond a Travelcard’s validity
76
Reduced fares on River services
76
Day tickets
77
One Day Bus & Tram Pass
77
Day Travelcard
77
- 63 -
- 64 -
Ticket types
Ticket types
Using Tube, DLR, London Overground and National Rail
Using bus and tram services only
The following are valid on Tube, DLR, London Overground and
The following are valid on bus and tram services:
most National Rail services in London:
• Cash single tickets
• Cash single tickets (valid for travel on the day of issue only)
• Pay as you go (Oyster single fare)
• Pay as you go (Oyster single fare)
• Travelcards
• Bus Saver (buses only)
• Group day tickets (not valid on National Rail)
• Bus & Tram Passes
• Travelcards (only valid on trams if the Travelcard includes validity
Which zone?
in Zones 3,4,5 or 6)
Tube, DLR, London Overground and National Rail services within
Greater London are divided into six zones. The Tube and London
Tram fares and feeder buses
Overground also operate outside Greater London serving the
• When a customer using pay as you go touches
following stations:
their Oyster card on a yellow card reader at a tram stop or on a
Zone 7: Carpenders Park, Croxley, Chorleywood, Rickmansworth
tram feeder bus (130, 314, T31, T32 and T33) as they board, they
and Watford
can make one transfer between trams and tram feeder bus
Zone 8: Bushey, Chalfont & Latimer and Watford High Street
services for up to 70 minutes. If they change trams or change
Zone 9: Amersham and Chesham
between a tram and a tram feeder bus, they must touch their
Oyster card flat on the yellow card reader on the tram stop
London Overground operates services beyond the London fare
platform before boarding the next tram or the bus as they board.
zones to Watford Junction. Special fares apply to/from Watford
If they do this within 70 minutes of start of their journey, they
Junction. See pages 6, 16, 27 and 38 for details.
H
H
H
H
H
H
H
H
will not be charged a fare
Pay as you go is also valid on National Rail services outside the
• Valid tram cash single tickets can be used for onward travel, via
zones to Grays, Purfleet, Chafford Hundred, Ockendon and
any interchange point in the Addington area, on tram feeder bus
Watford Junction.
services 130, 314, T31, T32 and T33
DLR services operate within Zones 1, 2, 3 and 4.
• Cash single tickets are valid for 90 minutes from the time of
Travelcards must be valid for all the zones travelled in:
issue, including change of vehicle, where necessary, to reach the
destination stated on the ticket
• Example 1: if a Tube journey starts at Kennington (in Zone 2) and
ends at Euston (in Zone 1), then a Zones 1 and 2 Travelcard is
• Tram cash single tickets can also be bought on tram feeder bus
needed
services 130, 314, T31, T32 and T33 for inclusive travel on trams
via any interchange point in the Addington area
• Example 2: if a Tube journey starts at Kennington (in Zone 2) and
ends at Turnpike Lane (in Zone 3) then a Zones 1-3 Travelcard is
needed, because the journey involves travel through Zone 1
- 65 -
- 66 -
Ticket types
Ticket types
Cash single tickets
Cash single tickets
On buses and trams
On the Tube, DLR, London Overground and some
National Rail services
Cash single tickets
• Cash single and return tickets (twice
• are valid for travel on the day of issue only
the cash single fare) are valid for travel
•
only on the date shown on the printed
can be bought on most buses
ticket and up to 0430 the next day
• are not available on most buses in Central London. At bus stops
•
on these routes, numbers are displayed on a yellow background.
Oyster single fares are generally
cheaper than cash single fares
Roadside ticket machines are located at most bus stops served
by these routes. If the customer does not have sufficient cash on
their Oyster card, a valid ticket or other authority to travel, they
Tube cash single, return and Group
must buy a ticket from the machine before boarding
Day tickets on National Rail
services
Tickets must be valid between the
appropriate stations or zones. They can
be used on the following National Rail
services:
• Amersham to Marylebone
• Finsbury Park to King’s Cross/Moorgate
• Stratford to Liverpool Street
• Tottenham Hale/Seven Sisters to
Stratford
• Upminster to Fenchurch
Street/Liverpool Street via Barking (but
Bus staff have the right to refuse to accept coins in quantities
not at Forest Gate/Maryland)
greater than those shown in the Coinage Act of 1971. The following
• Walthamstow Central/Tottenham
quantities are always acceptable:
Hale/Seven Sisters to Liverpool Street
• Watford Junction to Euston
• Watford Junction to Clapham Junction
1p and 2p coins: up to 20p
20p and 50p coins: up to £10.00
• West Hampstead Thameslink to
5p and 10p coins: up to £5.00
£1, £2 and £5 coins: no limit
Moorgate/Elephant & Castle/London
Bridge
• West Ruislip to South Ruislip
- 67 -
- 68 -
Ticket types
Ticket types
Cash single tickets
Oyster single fares - pay as you go
Cash fares on National Rail services
Buses and Trams
For details of cash fares, customers should contact their local
• Oyster single fares are generally cheaper than cash single fares
operator, which will be one of the following:
• Customers must have enough credit on their Oyster card to pay
• c2c
as they go
• Chiltern Railways
• Oyster is valid on the entire London bus network
• First Capital Connect
including sections outside Greater London, on buses
• First Great Western
that display this sign:
• London Midland
• Not valid on certain special bus services and excursions
• National Express East Anglia
•
Tube, DLR, London Overground and National Rail services
Southern
•
• Oyster single fares are generally cheaper than cash single fares
Southeastern
•
• Customers must have enough credit on their Oyster card to pay
South West Trains
as they go
Information on fares is also available on the National Rail website
• Some journeys have been defined as requiring travel via Zone 1
www.nationalrail.co.uk.
and will be charged accordingly, irrespective of the actual route
H
H
Three tariffs apply for cash fares on National Rail services:
taken by the customer
• National Rail cash fares for journeys wholly on National Rail
Pay as you go on National Rail services
services
•
Where is pay as you go valid on National Rail?
TfL - for journeys wholly on National Rail inter-available routes.
These are listed on page 73
Oyster pay as you go is valid on all National Rail routes within
• through fares for journeys which include both TfL and National
London Zones 1-9 where Travelcards are accepted. In addition it is
Rail services. Customers who buy a cash single or return ticket,
accepted on:
need to give their final destination and say that they plan to
• c2c services from Grays, Purfleet, Chafford Hundred and
travel using a combination of services
Ockendon
• London Midland, Southern and London Overground services
Most of these fares are listed on the following pages:
from Watford Junction
•
Where is pay as you go not valid on National Rail?
Adults (including 18+ Students): pages 8-10
• Child fares: pages 17- 20
Pay as you go is not valid on:
• 16-18 year olds: pages 28-31
• Heathrow Express
• Jobcentre Plus Travel Discount Card holders: pages 39-42
• Heathrow Connect services between Hayes & Harlington and
• National Railcard holders: pages 47-50
Heathrow
•
•
Privilege rate: pages 55-58 and 60-62
Southeastern high speed service between Stratford and St
Pancras International
• Any journey starting or finishing outside Zones 1-9 or beyond
Watford Junction or Grays
- 69 -
- 70 -
Ticket types
Ticket types
Pay as you go on National Rail services
Pay as you go on National Rail services
Pay as you go tariffs on National Rail services
Pay as you go tariffs on National Rail services
Three tariffs apply for pay as you go fares on National Rail services:
Customers pay TfL Oyster pay as you go fares when they travel
•
entirely on any of the following National Rail lines
National Rail pay as you go fares for journeys wholly on
National Rail services
•
Chiltern Railways: Amersham to Marylebone, West Ruislip to
•
Marylebone
TfL pay as you go fares for journeys wholly on selected National
Rail routes. These are listed on page 72 and are shown on the
•
First Capital Connect: Finsbury Park to King's Cross/Moorgate,
H
map on page 178
West Hampstead to Moorgate/Elephant & Castle/London Bridge
•
•
National Express East Anglia: Stratford to Liverpool Street,
through fares for journeys which include both TfL and National
Rail services
Tottenham Hale/Seven Sisters to Stratford, Walthamstow
Central/Tottenham Hale/Seven Sisters to Liverpool Street
The TOCs set the fares for pay as you go on the National Rail
•
C2C: Grays to Fenchurch Street/Liverpool Street via Barking (but
network in London, based on the same zones as those used for
not at Forest Gate/Maryland)
Travelcards.
•
Southern: Watford Junction to Clapham Junction, New Cross
• Peak pay as you go fares are set at, or just below, half the price
Gate to West Croydon/ Crystal Palace
of a cash Anytime Return
•
London Midland: Watford Junction to Euston
• Off-Peak pay as you go fares are similarly linked to half the price
•
First Great Western: West Drayton/Greenford to Paddington
of a cash Off-Peak Return
TfL Oyster pay as you go fares apply on all London Overground
Full details of fares for individual journeys are available at
services.
www.tfl.gov.uk/farefinder
H
H
Customers pay National Rail through pay as you go fares when they
Customers pay National Rail pay as you go fares when they travel
travel on National Rail and Tube, DLR or London Overground
entirely within the National Rail network on the following lines:
services. See map on page 178 which shows where the different
•
tariffs are charged on National Rail services
Southeastern: All lines within Zones 1-6
• Southern: All Lines with Zones 1-6 (except Clapham Junction to
See National Rail fares tables for details of National Rail through
Watford Junction, New Cross Gate to West Croydon/ Crystal
fares and National Rail only single fares. You can also find out how
Palace)
much you'll pay between particular stations using single fare finder.
• South West Trains: All lines within Zones 1-6
5-10 year olds on National Rail
• First Capital Connect: All lines within Zones 1-6 (except West
Hampstead Thameslink to Elephant & Castle, Finsbury Park to
Children aged 5-10 pay child rate fares on most National Rail
Kings Cross/Moorgate)
services in London.
• National Express East Anglia: All lines within Zones 1-6 (except
• On the routes listed above where the TfL tariff applies, 5-10
London Liverpool Street to Walthamstow Central/Tottenham
Oyster photocard holders travel free
Hale/Seven Sisters/Stratford)
• On all other National Rail routes in London where pay as you go
is valid, children aged 5-10 pay child-rate pay as you go fares
Or their travel involves only a combination of lines in the above
network and any other National Rail services in London.
- 71 -
- 72 -
Ticket types
Ticket types
Pay as you go on National Rail services
Pay as you go on National Rail services
• Children aged 5-10 who make journeys on a combination of
16+ Oyster photocard holders who also have a 16-25 National
these routes pay a National Rail child-rate pay as you go fare for
Railcard, can have the discount entitlement added to their 16+
the whole journey
Oyster photocard to get:
• Children aged 5-10 can travel free on the following services,
− 34% discount on the Off-Peak pay as you go fare on Tube,
without a 5-10 Oyster photocard if they are accompanied by an
DLR, London Overground and National Rail services in
adult who is using pay as you go, or has a valid ticket, Freedom
London
Pass or a Veterans Concessionary Travel Scheme pass (up to four
− 34% discount on the off-peak adult daily price cap.
children per adult):
− See pages 45-51 for details of these fares
H
H
o Amersham to Marylebone
The system logically applies the better value of the discounts at
o Finsbury Park to King’s Cross/Moorgate
each stage.
o Stratford to Liverpool Street
o Tottenham Hale/Seven Sisters to Stratford
National Railcard holders
o Upminster to Fenchurch Street/Liverpool Street via Barking
• Gold Card, Senior, 16-25, Disabled Persons and Forces Railcard
(but not at Forest Gate/Maryland)
holders can get 34% discount on the adult Off-Peak Oyster single
o Walthamstow Central/Tottenham Hale/Seven Sisters to
fare for journeys on Tube, DLR, London Overground and National
Liverpool Street
Rail services in London
o Watford Junction to Euston
•
o Watford Junction to Clapham Junction
They also get 34% reduction on the Off-Peak daily price cap.
o West Hampstead Thameslink to Moorgate/Elephant &
• Disabled Persons Railcard holders can also get discounted travel
Castle/London Bridge
for one adult travelling with them for the whole journey; the
o West Ruislip to South Ruislip
accompanying adult should buy a child-rate Zones 1-6 Off-Peak
16-18 year olds on National Rail
Day Travelcard.
NOTE: the Disabled Persons Railcard holder must be using their
Children aged over 16 pay adult-rate fares on most National Rail
Railcard with a valid ticket to travel. If they also have a disabled
services in London
person’s Freedom Pass they cannot use the Disabled Persons
• On the routes listed on page 72 where the TfL tariff applies,16+
Railcard to buy a discounted ticket for their companion, and then
Oyster photocard holders pay half adult-rate pay as you go fares
use the Freedom Pass to travel.
• On all other National Rail routes in London where pay as you go
Card holders need to have the Railcard Discount Entitlement
is valid, 16+ Oyster photocard holders pay adult-rate pay as you
loaded on their Oyster card. This can be done at all Tube and
go fares
London Overground and some National Rail ticket offices, Oyster
• 16+ Oyster photocard holders who make journeys on a
Ticket Stops and Travel Information Centres. They must also
combination of these routes pay adult-rate pay as you go fares
register their Oyster card if they have not already done so.
for the whole journey
Passengers must carry their Railcard with them when they travel.
- 73 -
- 74 -
Ticket types
Ticket types
Pay as you go on River services
Travelcards
Customers can use their pay as you go credit to get a 10 per cent
• The Travelcard held must be valid for all the zones the customer
discount on single fares on Thames Clippers. This does not count
travels through
towards their daily price cap.
• Travelcard season tickets can start on any day of the week
• Slightly different Terms and Conditions apply to Travelcard
Bus Saver
season tickets bought from London Overground and National
Bus Saver tickets are not available for the
Rail stations; for more information visit nationalrail.co.uk
general public to buy. However, bulk sales of
If a customer has a negative balance on their Oyster card, they will
bus Savers for corporate customers are still
not be allowed back on to the network, even if they have a valid
available. Interested companies should phone
Travelcard, until the negative balance is cleared.
020 7712 1000 for details or email
Travelling beyond a Travelcard’s validity
[email address]
Customers who still have bus Saver tickets
If travelling beyond the zone(s) covered by the Travelcard, an
can continue to use them.
extension fare must be paid.
If travelling beyond the validity of the Travelcard season ticket on
Bus & Tram Passes
their Oyster card, the customer should add enough pay as you go
Are valid for travel on:
credit to their card to cover their journey beyond the validity of
•
their Travelcard. They must touch their Oyster card on the card
The entire London bus network, including sections outside
Greater London, but not on certain special bus services and
reader at the start and end of their journey. If they don’t they will
excursions
be charged a maximum Oyster fare.
•
All trams
Reduced fares on River services
Travelcards
By showing their Travelcard or Oyster card with a Travelcard on it at
Are valid for travel on:
the time of travel, the holder will get 1/3rd off the normal Riverboat
• Tube, DLR and London Overground services
fare on the services below. Some restrictions apply.
• The entire London bus network including sections
outside Greater London, on buses that display this sign:
Thames River Services:
Westminster to Barrier Gardens
This applies to all Travelcards irrespective of the zone(s) they
Crown River Cruises:
Westminster to St Katherine’s
cover. Not valid on certain special bus services and excursions
Thames Executive Charters
Putney to Blackfriars
• Trams, where the Travelcard includes Zone 3, 4, 5 or 6
•
Thames Clippers
Hilton Docklands to Canary Wharf
National Rail (excluding Heathrow Connect between Hayes &
Harlington and Heathrow, on Heathrow Express and on
Woolwich to QEII
Thames Clippers
Greenwich to Canary Wharf
Southeastern high speed services between St Pancras
International and Stratford International)
Thames Clippers
Embankment to Woolwich Arsenal
• Scheduled River services at 1/3rd off the normal fare
Thames Clippers
Waterloo to Millbank
- 75 -
- 76 -
Ticket types
Ticket types
Day tickets
Day tickets
Unlimited daily travel is available using Day Travelcards and Group
Customers using buses/trams as well as Tube, DLR, London
Day Tickets. Customers using Oyster to pay as they go will pay a
Overground or National Rail services in one day will need an
maximum daily price cap depending on where they have travelled,
Anytime Day Travelcard if travelling before 0930 on Monday to
when they have travelled and the modes used.
Friday (excluding public holidays). If they use Oyster to pay as they
Day tickets are not available on Oyster.
go, a Peak cap will be applied.
For customers using Oyster to pay as they go only on buses and
One Day Bus & Tram Pass
trams, the bus and tram cap will apply.
This is no longer available to buy.
Customers who still have valid One Day
Daily price capping
Bus & Tram Passes can continue to use
them. They are issued at adult-rate only.
Daily price capping is the most a customer will be charged a day
when they pay as they go on bus, Tube, tram, DLR, London
One Day Bus & Tram Passes can be used all day on the day of
Overground and National Rail services. If they use buses and trams
validity and for any journey that starts before 0430 on the following
only, the bus and tram cap will apply. If their journeys include travel
day.
on the Tube, DLR, or London Overground, the all modes caps will
apply.
Day Travelcard
The daily price cap therefore allows customers to travel as many
times as they like in one day (from 04:30 and before 04:30 the next
day), and they’ll never pay more than the cost of an equivalent Day
Travelcard.
NOTE: this does NOT apply for travel to/from Grays,
Purfleet, Ockendon or Chafford Hundred.
The all modes
Off-Peak cap will apply if they make several journeys
on the same day during the following hours:
• Monday to Friday: from 0930 and any journey that starts before
0430 the following day,
• Saturday, Sunday and public holidays: from 0430 and any journey
that starts before 0430 the following day.
The all modes Peak cap will apply if they travel from 0430 and
Day Travelcards are available for travel at Anytime or off-peak.
before 0930 Monday to Friday (excluding public holidays),
irrespective of mode. Although there is a flat fare on buses and
• Anytime Day Travelcards can be used all day on the day of
trams, if the customer travels on buses or trams between 0430 and
validity and for any journey that starts before 0430 on the
0930 and subsequently uses other modes, a Peak cap will be
following day.
applied.
• Off-Peak Day Travelcards can be used from 0930 on the day of
validity and for any journey that starts before 0430 on the
following day
- 77 -
- 78 -
Ticket types
Ticket types
Daily price capping
Daily price capping
A separate charge is made for the journey(s) made from 0430 and
Daily price capping on Southern services
before 0930 (Monday to Friday (excluding public holidays), plus the
For passengers using pay as you go on Southern
Off-Peak cap, if the total cost of the journeys made is less than the
services from one of the following stations on a
Peak cap.
weekday starting their journey after the times below, their Oyster
Some journeys are defined as requiring travel via Zone 1 and are
single fare will count towards the off-peak cap instead of the peak
charged and capped accordingly, irrespective of the actual route
cap:
taken.
For the correct daily price cap to apply, they must touch in and out
correctly. If a customer thinks they have paid more than the
Caterham– London Bridge
equivalent Day Travelcard price for all the journeys they made in a
Caterham
Touch in after 09:00
day (except to/from Grays, Purfleet, Ockendon or Chafford
Whyteleafe South
Touch in after 09:10
Hundred) , advise them to call the Oyster helpline on
0845 330
Whyteleafe
Touch in after 09:10
9876.
Kenley
Touch in after 09:10
Guide to daily price capping
Purley
Touch in after 09:15
A guide to daily price capping is available from Ticketing Policy. It
Purley Oaks
Touch in after 09:20
includes examples of how daily price caps are calculated, according
South Croydon
Touch in after 09:20
to type of Oyster card held, and journeys made
Tattenham Corner – London Bridge
Daily price capping from stations north of Moor Park and
Tattenham Corner
Touch in after 09:00
Hatch End
Tadworth
Touch in after 09:00
When customers travel on Mondays to Fridays (excluding public
Kingswood
Touch in after 09:10
holidays) after the following times from stations north of Moor
Park and Hatch End, their Oyster single fare counts towards the
Reigate, Redhill, Merstham, Coulsdon South to London Bridge
Off-Peak cap instead of the Peak cap.
Coulsdon South
Touch in after 09:15
North of Moor Park
Amersham
Touch in after 09.10
Carshalton Beeches to Victoria
Chalfont & Latimer
Touch in after 09.15
Carshalton Beeches
Touch in after 09:20
Chesham
Touch in after 09.00
Wallington
Touch in after 09:20
Chorleywood
Touch in after 09:15
Rickmansworth
Touch in after 09:20
North of Hatch End
Bushey
Touch in after 09.20
Carpenders Park
Touch in after 09.20
Watford High Street
Touch in after 09.10
- 79 -
- 80 -
Ticket types
Ticket types
Group Day tickets
Group Day tickets
Tube, DLR and London Overground Group Day tickets
School Party Travel tickets
•
For groups of 10 or more paying passengers travelling together at
all times
• Provide unlimited travel within Zones 1-6 (or Zones 1-9 where
paid for) at any time on any day of the week.
• Available from Tube and London Overground station ticket
offices, Tube station touchscreen ticket machines and National
Rail stations served by these modes
• Under-18s travel at child-rate – no photocard needed
• Under-5s can travel free when accompanied at any time (no
restriction on number)
• 5-10 year olds travelling with an adult with a valid ticket,
validated Oyster card, a Freedom Pass or a Veterans
Schools in the Greater London area may qualify for the School Party
Concessionary Travel Scheme Oyster photocard, can travel free
Travel scheme. This allows free travel on bus, Tube, tram, DLR,
at any time (up to 4 children per adult)
London Overground and National Rail services in London from
• Larger groups should contact the local Tube station supervisor in
Monday to Friday, provided the school is visiting educational and
advance. They will be able to suggest the best route for the
cultural venues in London
group and will contact staff at interchange and destination
If school groups try to travel without the correct tickets or any
stations to ensure that travel throughout the day is as trouble
tickets, they must be told that they should purchase tickets.
free as possible
For information on how schools can register and details of how the
DLR only Group Travel tickets
scheme works, they should be advised to visit
tfl.gov.uk/schoolparty or contact [email address] or
•
H
H
H
H
Available for any day of the week with no time restrictions.
call
0845 330 9876.
• Under-18s travel at child-rate – no photocard needed.
• 5-10 year olds travelling with an adult with a valid ticket,
3 Day tickets
validated Oyster card, a Freedom Pass or a Veterans
Concessionary Travel Scheme Oyster photocard, can travel free
3 Day Travelcards
at any time (up to 4 children per adult)
These tickets are no longer available to
• Under-5s can travel free when accompanied by an adult at any
buy.
time (no restriction on number)
However, some overseas agents still
have stocks of 3 Day Travelcards which
they are continuing to sell to visitors.
They are also issued by National Rail in
exchange for Groundline issued warrants
Customers who still have valid 3 Day Travelcards can continue to
use them.
- 81 -
- 82 -
Ticket types
Ticket types
Season tickets
Season tickets
Bus & Tram Passes
Bus & Tram Passes
• Issued on Oyster cards
18+ Student
• Can start on any day of the week.
• Cost 30% less than the equivalent adult-rate Bus & Tram Pass.
• Bus & Tram Pass season tickets valid for longer than one month,
• Are available to holders of a valid 18+ Student Oyster photocard
except annuals, are priced pro-rata to the monthly rate.
for 7 Days, one month or for any longer period up to one year.
• Can be used during the period of validity and for any journey that
• The Bus & Tram Pass season ticket must not be issued to expire
starts before 0430 on the day following the expiry date.
later than the expiry date on the accompanying 18+ Student
• 7 Day, Monthly and longer period Bus & Tram Pass season tickets
Oyster photocard.
are only available on Oyster from public retail outlets. Printed
Travelcards
tickets are available as bulk sales or Local Education Authority
(LEA) tickets (LEA do not issue 7 Day Travelcards)
• Generally issued on Oyster cards except when bought from most
National Rail stations
• Printed 7 Day Travelcards are issued on manual stock by
overseas agents and some bulk sales.
• Printed monthly Travelcards are issued for some bulk sales and
LEA tickets
• Travelcard season tickets valid for longer than one month, except
annuals, are priced pro-rata to the monthly rate
• Can be used during the period of validity and for any journey that
starts before 0430 on the day following the expiry date
• Prices depend on the number of zones needed for the Tube, DLR,
Adult
London Overground or National Rail journey being made
• Adult-rate Bus & Tram Pass season tickets are available for 7
Days, one month or for any longer period up to one year.
Adult
• Adult-rate Travelcard season tickets are available for 7 Days, one
16+, Jobcentre Plus and Bus & Tram Discount
month or for any longer period up to one year.
• 16+ Bus & Tram Pass season tickets are available for 7 Days, one
month or for any longer period up to one year.
16+ and under-16s
• Bus & Tram Discount Bus & Tram Pass season tickets are
• Available for 7 Days, one month or for any longer period up to
available for up to 6 months
one year.
• Jobcentre Plus Bus & Tram Pass season tickets are available for
• A Travelcard season ticket must not be issued to expire later
up to 3 months
than the expiry date of the accompanying 5-10, 11-15, or 16+
• The Bus & Tram Pass must not be issued to expire later than the
Oyster photocard, or Jobcentre Plus Travel Discount Card with
accompanying 16+ Oyster photocard, Jobcentre Plus Travel
accompanying Oyster card
Discount Card or Bus & Tram Discount photocard
- 83 -
- 84 -
Ticket types
Ticket types
Season tickets
Season tickets
Travelcards
Travelcards
Jobcentre Plus and Bus & Tram Discount
Additional benefits for Gold Card (annual Travelcard)
holders
• Travelcards for Jobcentre Plus Travel Discount Card holders are
The maximum group size is four adults, four flat fare-paying
issued at child rate and are available for up to 3 months
children and two children under 5 (who travel at no charge). The
• Travelcards for Bus & Tram Discount photocard holders are
Gold Card holder must travel with the group at all times.
issued at adult rate and are available for up to 6 months
They can buy Off-Peak Day Travelcards for friends and family at the
18+ Student
following reduced prices:
• Cost 30% less than the equivalent adult-rate Travelcard
•
accompanying
accompanying
Are available to holders of a valid 18+ Student Oyster photocard
adults
children
for 7 Days, one month or for any longer period up to one year.
Zones 1-6
£5.70
£2.00
• A Travelcard season ticket must not be issued to expire later
Zones 1-9
£7.80
£2.00
than the expiry date on the accompanying 18+ Student Oyster
Zones 1-9 + Watford
photocard
Junction
£10.00 £2.80
• Rates may differ when bought from a National Rail station
If the Gold Card holder’s annual Travelcard is valid in all the zones
Savings with adult-rate Travelcard season tickets
they want to travel in, they only need to buy reduced price tickets
• The holder of a valid adult Travelcard can take up to 4 under-11s
for the accompanying adults and children. If the annual Travelcard
for free at any time on Tube, DLR and London Overground
is not valid in all the zones they want to travel in, the Gold Card
services
holder will also need to buy an appropriate Off-Peak Day
Additional benefits for Gold Card (annual Travelcard)
Travelcard for him or herself.
holders
• They can set the Gold Card discount entitlement on their Oyster
card to get a 34% discount on the Off-Peak pay as you go single
Adult-rate annual Travelcards (Gold Cards) also offer the holder,
fare on Tube, DLR, London Overground services and all National
their family and friends reduced prices on rail travel throughout
Rail journeys (i.e. both National Rail only and through journeys).
London and the South East area on most National Rail services.
They can also get a 34% discount on the off-peak daily price cap.
• They can get 34% discount on Standard Class Single and return
See pages 45-51 for details of these fares.
H
tickets on participating train company services within the
•
Network Railcard Area, when travelling after 1000 Monday to
Off-Peak Day Travelcards with additional availability are also
available at reduced prices from National Rail stations outside
Friday, or any time at weekends and on public holiday, plus:
the zonal area.
− Up to three other adults aged 16 or over, can each receive a
•
34% discount
Travel First Class for a supplement of only £5 (£2.50 for children)
−
per single or day return journey – some travel restrictions apply
Up to four children aged between 5 and 15 pay just £2
− Up to two children aged under 5 travel free of charge with
each fare paying passenger.
- 85 -
- 86 -
Ticket types
Oyster
Season tickets
Oyster - contents
Travelcards
•
Page
Buy a Network Railcard for a relative or friend for just £1, a
What’s available on Oyster?
89
saving of £27 on the full price. A Network Railcard offers similar
reduced prices to those available to Gold Card holders. The
Where can customers get an Oyster card?
89
Network Railcard Partner Card gives 1/3 off leisure travel in the
Issuing Oyster cards and Oyster photocards
89
Network Railcard Area (subject to minimum fare and other
Registering and protecting Oyster cards
90
restrictions). Only one £1 Network Railcard Partner Card can be
Who must register their Oyster card?
91
issued during the validity of the Annual Gold Card.
Where can customers register their Oyster card?
91
Find out more at network-railcard.co.uk
Are Oyster cards transferable?
91
•
Using Oyster
92
Available from any National Rail station ticket office. Reduced
price Off-Peak Day Travelcards are also available from Tube
Pay as you go on buses and trams
92
station ticket offices
Pay as you go on Tube, DLR and London Overground
93
•
services
If the Travelcard is on Oyster, the holder must show the member
of staff at the National Rail station ticket office their Oyster card
Peak and off-peak times when using pay as you go#
93
and Record Card when buying a reduced-rate ticket or tickets
Off-peak fares during the evening peak
93
Using Oyster between Tube stations at Heathrow
94
For further information on Gold Card benefits, customers should
Differential charging for pay as you go journeys
94
be advised to telephone National Rail Enquiries on
08457 48 49 50
Oyster Route Validators
94
or ask at their local National Rail station.
What do Oyster route validators look like?
94
Stations with Oyster route validators
95
Record Cards (Customer Reminders)
Changing trains – touching in and out
95
Record Cards (Customer Reminders) are issued in conjunction with
Out of station interchange (OSI)
96
an annual Travelcard or Bus & Tram Pass season ticket on Oyster as
Maximum Oyster fares
96
follows:
Autofill
97
Auto top-up
97
• Travelcard season (adult rate) – Gold Record Card
Journey History
98
• Travelcard season (18+ Student and child rate) – Blue Record Card
Entry and Exit Charges
98
• Bus & Tram Pass season (adult, 18+ Student, Half Adult rate) ‐ Blue
Same station exits
100
Record Card.
Maximum journey times
101
Oyster Extension Permits
103
* These sections have from the last edition
These sections are
- 87 -
- 88 -
Oyster
Oyster
What’s available on Oyster?
Issuing Oyster cards and Oyster photocards
• Pay as you go
• Applications for a replacement Zip Oyster photocard for a lost,
• Adult, 18+ Student, 16+, Child and Jobcentre Plus 7 Day, monthly
stolen or damaged one need to be made online
at
and longer period Travelcards
tfl.gov.uk/photocard or by phoning 0845 331 9872. A £10 fee will
H
H
• Adult, 18+ Student, 16+, Non- concessionary 11-15, Jobcentre
be charged
Plus and Bus & Tram Discount 7 Day, monthly and longer period
• When a new photocard is despatched, the previous photocard
Bus & Tram Passes
will be stopped
Where can customers get an Oyster card?
• If a customer’s Oyster photocard is worn and more than two
years old, they can get a duplicate free of charge by calling 0845
Customers can get a standard adult Oyster card at
331 9872
• tfl.gov.uk/oyster
• If required, the customer can change their photo as part of the
• Oyster Ticket Stops
lost/stolen/damaged online process; a £10 admin fee is payable
• Tube and London Overground station ticket offices
• There is a £10 non-refundable administration fee payable on
• Tube station passenger operated ticket machines (AFM) which have
application for all 18+ Student Oyster photocards
been fitted with an Oyster card dispenser (selected stations only)
• Students must apply online at tfl.gov.uk/photocard
•
H
H
London Travel Information Centres
• Some National Rail station ticket offices
Registering and protecting Oyster cards
Issuing Oyster cards and Oyster photocards
Protecting an Oyster card means:
•
•
A £5 deposit is payable when issuing an Oyster card. On return of
It can be stopped so that no-one can use it if it is lost or stolen
the original Oyster card, the deposit will be refunded (certain
• The tickets and/or remaining pay as you go credit are protected
conditions apply)
and the card holder may be eligible for a refund or duplicate card.
• Oyster cards are re-usable. When a season ticket runs out or the
Some duplicate cards can be issued with the remaining tickets
pay as you go credit has been used, the Oyster card should not
and/or pay as you go credit loaded on it
be thrown away; the customer can renew their season ticket or
• Customers can protect the cash and/or tickets on an
top it up with pay as you go credit
unregistered Oyster card online at tfl.gov.uk/oyster
H
• Applications for all Zip Oyster photocards are subject to a £10
Registering an Oyster card means that the Oyster card is protected
non-refundable administration fee
as described above. In addition:
• London residents should use an application form, available from
• The holder may receive emails from us giving information such as
Post Offices in the Greater London area
details of planned disruptions to their regular journey or new
• Those applying for 5-10, 11-15 Oyster photocards can also apply
services available on Oyster
online at tfl.gov.uk/photocard
• In addition to pay as you go credit and 7 Day season tickets, the
• As application forms are only available at London Post Office
holder can load monthly and longer period season tickets on to it
branches, customers who do not live in London should apply
• Lost or stolen registered and protected Oyster cards should be
online at tfl.gov.uk/photocard for a Zip Oyster photocard. If we
reported to tfl.gov.uk/oyster or the Oyster helpline on 0845 330
H
H
can verify the applicant’s details online we will post the Oyster
9876
photocard to them. If we cannot verify their details, they can
• We do not refund or replace unregistered or unprotected Oyster
collect it on arrival in London
cards that have been reported lost or stolen
- 89 -
- 90 -
Oyster
Oyster
Registering and protecting Oyster cards
Are Oyster cards transferable?
Who must register their Oyster card?
Oyster photocards (including 5-10, 11-15, Under-14, Child, 16+, 18+
• Adults - if they wish to buy a monthly or longer period season
Student*, Freedom Pass, Veterans Concessionary Travel Scheme
ticket.
and Athletes London Travelcards) cannot be used by anyone other
• Holders of:
than the registered owner.
- Jobcentre Plus Travel Discount Cards
*An 18+ Student Oyster photocard can be used for adult-rate
- Bus & Tram Discount photocards
season tickets and to pay as they go after the discount has expired.
- National Railcards
If the discount has expired and the card only has pay as you go
- Privilege Ticket Authority cards
credit on it, the card can then be given to someone else to use.
All Oyster photocards are registered when they are issued.
Where can customers register their Oyster cards?
Using Oyster
The best time to register an Oyster card is when the customer first
Customers must touch their Oyster card on a
gets it. It is also possible to register an Oyster card at a later date at
yellow card reader at a station, tram stop or on the
Tube and London Overground station ticket offices, Oyster Ticket
bus when making a journey. The reader checks that
Stops or London Travel Information Centres.
there is sufficient pay as you go credit on the card
Customers cannot register an existing Oyster card online, but they
or that there is a valid ticket.
can protect it. They can subsequently register it by taking a print
If there is enough pay as you go credit or a valid ticket:
out of the card overview page from their online account (as proof
•
of ownership) to a Tube station and ask a member of staff to help
On the Tube, London Overground and National Rail: the gates
open.
them to register their card.
• On buses and tram/DLR/National Rail validators: the card reader
Note: Visitor Oyster cards cannot be registered
shows a green light to confirm their Oyster card has been
accepted.
Are Oyster cards transferable?
If there is no valid ticket or not enough credit to pay as you go, the
An Oyster card which only has credit to pay as you go at adult rate
Oyster card cannot be validated and is not valid for travel:
on it is transferable, even if the card is registered in a specific
• On the Tube, London Overground and National Rail: a ‘seek
customer’s name. This means that if the holder is not using it, they
assistance’ message will be displayed and the gates will not
can let a friend/family member use it instead or if they wish they
open.
can permanently transfer it to a third party. However the registered
• On buses and tram/DLR/National Rail validators: a red light
owner continues to be responsible for the card.
shows on the card reader.
An Oyster card cannot be used by anyone other than the registered
owner if it holds a:
Pay as you go on buses and trams
• Travelcard or Bus & Tram Pass season ticket.
On buses and trams ALL customers must touch in at the start of
• Jobcentre Plus discount concession.
each journey. They should not touch out at the end of their
• Bus & Tram Discount concession.
journey; if they do they will be charged another fare.
• National Railcard discount concession.
• A Privilege Ticket Authority discount concession.
- 91 -
- 92 -
Oyster
Oyster
Using Oyster
Using Oyster between Tube stations at Heathrow
Pay as you go on Tube, DLR, London Overground and National
From 2 January 2012, journeys solely between Heathrow
Rail services
T123, Heathrow T4 and Heathrow T5 will be free for all
Oyster card and Oyster photocard holders.
On the Tube, DLR, London Overground and National Rail services,
customers must always
touch in at the start of the journey and
Differential charging for pay as you go journeys
touch out at the end. If they fail to do so they may be charged a
Oyster single fares vary according to the route a passenger takes
maximum Oyster fare (see page 96 for more information).
for journeys on the Tube, DLR, London Overground and some
H
H
At stations where there are no ticket gates, customers must use
National Rail services.
the validators provided.
Software that determines the route logic is at interchange points
where passengers need to go through a gateline, or pass a validator
If the customer does not touch in at the start of a journey, they
to change lines or modes; for example, at West Hampstead and
may be liable to a Penalty fare or prosecution.
Hammersmith.
Peak and Off-Peak times using pay as you go
There are also 11 key interchange stations where there is no
Peak pay as you go fares apply from 0630 to 0930 and from 1600 to
convenient opportunity to validate mid-journey, to prove the route
1900 Monday to Friday (excluding public holidays). At all other
taken. At these stations Oyster route validators have been
times, the Off-Peak pay as you go fare applies.
installed. In these circumstances, customers using pay as you go
will need to touch their Oyster card on an Oyster route validator to
The fare charged is set at the time the customer touches their
be charged the correct fare for the journey they have made.
Oyster card on the yellow card reader at the start of their journey.
Oyster route validators will allow passengers to indicate which
For example, if they plan to catch a train that leaves Victoria after
route they have taken to ensure they pay the appropriate fare.
1900 but touch in before 1900 they will be charged the Peak Oyster
Only those passengers who are using Oyster to pay as they go for
single fare.
any part of their journey and are changing trains at one of the
Off-peak fares during the evening peak
stations where an Oyster route validator is located (listed overleaf)
Off-peak fares are charged for customers travelling into Zone 1 on
will need to use one.
Tube, DLR, London Overground or some National Rail services
Oyster route validators
between 16:00 and 19:00 on Mondays to Fridays, when using
Oyster pay as you go. Their journey must finish in Zone 1 to get the
What do Oyster route validators look like?
off-peak fare; this could save them up to £2.50 per trip.
Oyster route validators are physically similar in appearance to other
Remember they’re charged according to when they touch their
passenger validators, but have a pink card reader
Oyster card on the yellow card reader at the start of their journey.
instead of a yellow one.
So if they touch in at the start of their journey outside Zone 1
Passengers should touch their Oyster card flat on
between 1600 and 1900 and touch out in Zone 1 at the end of their
a pink card reader, just as they do with the yellow
journey, they will be charged an Off-Peak fare.
card readers. By touching on an Oyster route
validator, when interchanging between lines or
modes, the passenger’s journey is calculated via
that point, rather than a potentially more expensive route.
- 93 -
- 94 -
Oyster
Oyster
Oyster route validators
Out of station interchange (OSI)
Oyster route validators should only be used by passengers when
Out of station interchanges (OSI) ensure that customers who exit a
changing lines/modes, they cannot be used to start or finish a
station to reach another service are charged correctly when using
journey. They must continue to touch in at the start and touch out
pay as you go. The OSI could be a different part of the same station
at the end of their journey on a yellow card reader.
or a different station or operator.
If passengers do not use the Oyster route validators they will not
When a customer exits a station that is designated as an Out of
be charged the fare for the route they have taken. Instead they will
Station Interchange, an OSI flag is set on their Oyster card when
be charged the default fare for the journey, which may be higher.
they touch out on a yellow card reader as they exit a station. If they
Stations with Oyster route validators
touch in on another yellow card reader within a set time at the
Oyster route validators are located at the following Tube, London
other part of the OSI, the reader will re-open the original journey
Overground and National Rail stations.
rather than starting a new one.
Blackhorse Road
Canada Water
If a customer checks their journey history at a touch screen ticket
machine, or gets a print out from a ticket office, the exit and re-
Gospel Oak
Gunnersbury
entry will not be visible; the journey will just show as being
Highbury & Islington
Kensington (Olympia)
between the start and destination stations. The more detailed
Rayners Lane
Richmond
reports from the central system will however show every step of
Stratford
West Brompton
the journey.
Whitechapel
Willesden Junction
Wimbledon
Emergency OSIs (EOSIs) are set up to cater for fragmented
customer journeys arising from engineering works or disrupted
Changing trains – touching in and out
services involving station and line closures.
Customers using Oyster pay as you go (or both Oyster pay as you
A list of the station pairs that are designated OSIs are shown on
go and a Travelcard on the same Oyster card) on a multi modal
page 174
journey need to do the following if the route involves changing
trains:
Maximum Oyster fares
• Touch in once at the start of the journey
When a customer touches in at the start of a Tube/DLR/London
• Touch out once at the end of the journey.
Overground/National Rail journey, a charge of up to £7.80 is
• Touch on any Oyster route validators when changing trains
deducted from their pay as you go credit. When they touch out at
during the course of the journey
the end of their journey the charge will be adjusted so that they
• Touch out once and touch back in once when changing trains
only pay the advertised Oyster single fare.
between stations during the course of the journey
If the customer fails to correctly touch in and out they will be
They should not touch any other Oyster readers during the course
charged up to £7.80 for a Tube/DLR/London Overground/National
of their journey if they do not change. If they do they could be
Rail journey. This charge will not count towards any cap the
charged for two separate journeys.
customer may reach that day.
- 95 -
- 96 -
Oyster
Oyster
Autofill
Journey history
There are times when, for safety reasons, customers are
Customers can see details of their pay as you go journey history at:
instructed to leave the station quickly and it may not be
•
Touchscreen ticket office machines at Tube stations; last 8
possible for them all to touch out.
journeys plus top-up information
If they were unable to touch out because of an incident, but
• Online at tfl.gov.uk/oyster provided they have an online
continued their journey by Tube, DLR or London Overground from
account and have topped up their Oyster card online; Journeys
a nearby station or from the same station once the incident had
made and transaction details (such as top-ups and season
cleared, their previous journey will be regarded as continuing and
ticket purchases) for a maximum of 8 weeks
they should not be charged a maximum Oyster fare.
• Ticket offices at Tube stations; Customers can get a print out
If they did not continue their journey immediately, the maximum
of their last 8 journeys, transaction details and any journey
Oyster fare charged will be adjusted when they next touch in at the
resolutions
start of a Tube, DLR or London Overground journey.
Entry and Exit Charges
If they have been charged a maximum Oyster fare which has not
been adjusted, they may have a negative pay as you go balance on
Entry and Exit charges apply when no Travelcard is present on the
their card and will need to top it up before they can use it.
Oyster card. They are based on the Z1-6 TfL-NR Oyster single
Customers who have been charged a maximum Oyster fare under
through fare (separate charges apply at Watford Junction, Chafford
these circumstances, that has not been adjusted, should call the
Hundred, Grays, Ockendon and Purfleet). Customers do not need
Oyster card Helpline on 0845 330 9876.
the equivalent entry/exit charge as a minimum balance on their
Oyster card to enter the system.
Auto top-up
The entry threshold is the minimum fare available from the
departure station. This means that some customers may end up
Auto top-up ensures a customer never runs out of pay as you go
with a negative balance if they cannot touch out at the end of their
credit by automatically topping up their Oyster card whenever their
journey. They will not be able to re enter the system until the
balance falls below £8.
negative balance has been cleared.
They can choose their Auto top-up amount to be either £20 or £40.
Entry and Exit charges are applied as follows:
This is added to their Oyster card when they touch it on any yellow
card reader (except on ticket machines) as part of a normal journey
Peak
Off-Peak
(including buses) whenever their balance falls below £8.
Entry
Exit
Entry
Exit
To set up Auto top-up the customer must have an online account
All stations in Zones 1-9
and they must buy some pay as you go credit.
Adult and 18+ Student
£6.90
£6.90
£4.60
£4.60
They can select a top up amount and choose a Tube, DLR, London
Jobcentre Plus Travel
Overground or National Rail station or tram stop at which to
£3.45 £3.45 £2.30 £2.30
Discount Card
activate the Auto top-up request. To do this they must touch their
National Railcard (including
Oyster card on a yellow card reader as part of a normal journey.
16+/18+ with National
£6.80
£6.90
£3.05 £3.05
Once activated top up will occur automatically as they travel.
Railcard Discount)*
* 16+ is generally charged at TfL charging scale; Railcard charges
only apply if cheaper
- 97 -
- 98 -
Oyster
Oyster
Entry and Exit Charges
Entry and Exit Charges
For the following, different entry/exit charges apply for stations
Peak
Off-Peak
where fares are charged on the TfL tariff or the National Rail tariff*
Entry
Exit
Entry
Exit
Peak
Off-Peak
Chafford Hundred, Grays, Ockendon and Purfleet
Entry
Exit
Entry
Exit
Adult, 18+ Student
£7.20 £7.20
£6.20
£6.240
Stations in Zones 1-9 on TfL charging scale*:
5-10
zero zero zero zero
Tube, DLR, London Overground and some National Rail
11‐15, Under‐14 and Child
16+ Oyster photocard
£3.45
£3.45
£2.30
£2.30
£3.35 £3.35 £2.90 £2.90
Oyster photocard
11-15, Under-14 and Child
£0.75 £0.75 £0.70 £0.70
Jobcentre Plus
£3.60 £3.60 £3.10
£3.10
Oyster photocard
16+ Oyster photocard
£3.60 £3.60 £3.10
£3.10
5-10 Oyster photocard
zero zero zero zero
National Railcard (including
Stations in Zones 1-9 on National Rail charging scale*:
16+/18+ with Railcard
£7.10 £7.20 £4.10 £4.10
Most National Rail stations in Zones 1-9
Discount Entitlement)*
16+ Oyster photocard
£6.90
£6.90
£4.60
£4.60
5-10, 11-15, Under-14 and
Same Station Exits
£2.75
£2.75
£0.70 £0.70
Child Oyster photocard
A same station exit is recorded when a customer touches their
*see National Rail tariffs map on page 176
Oyster card on a yellow reader when they enter a station, but then
Different entry/exit charges apply for stations outside Zones 1-9
touch out to exit at the same station within a set time.
This can happen when customers change their journey plan, for
Peak
Off-Peak
example because of service disruption.
If customers using Oyster pay as you go to touch in and out at the
Entry
Exit
Entry
Exit
same station without making a journey, the following charges apply:
Watford Junction
• Between 0 and 2 minutes: a maximum Oyster fare of up to
Adult and 18+ Student
£7.80
£7.80
£4.80
£4.80
£7.80. If, having touched in and out within two minutes, the
5-10
zero zero zero zero
customer then re-enters the same, or a different station within
45 minutes, the maximum Oyster fare will be refunded and a
11‐15, Under‐14 and Child
£3.90 £3.90 £2.40 £2.40
new journey started. This does not apply if the customer
Oyster photocard
touches out on a yellow card reader that is not on a ticket gate
Jobcentre Plus
£3.90 £3.90 £2.40 £2.40
or takes a bus or tram before re-entering
16+ Oyster photocard
£3.90 £3.90 £2.40 £2.40
• Between 2 and 30 minutes: the minimum Oyster fare from that
National Railcard (including
station
16+ with National Railcard
£7.70 £7.80 £3.15 £3.15
• More than 30 minutes: the system will assume that two separate
Discount Entitlement)*
journeys have been made. However, they will both be
incomplete, so the customer will be charged two maximum
Oyster fares of up to £7.80 each
- 99 -
- 100 -
Oyster
Oyster
Same Station Exits
Maximum Journey times
We apply these charges to discourage fare evasion.
Customers may be eligible for a refund if they have been charged
Maximum Journey Time (minutes)
for a same station exit. They should speak to a member of staff or
Monday-Friday
Mon-Fri after
Sunday
call the Oyster Helpline on 0845 330 9876 (08:00 to 20:00 daily).
04:30am -19:00
19:00 and all
day Saturday
Maximum Journey times
All other journeys
When customers use Oyster to pay as you go, the amount of time
Within 1 zone
70
80
85
they are allowed to spend completing a single pay as you go
across 2 zones
80
90
100
journey on Tube, DLR, London Overground or National Rail services
is limited.
across 3 zones
90
100
110
Each journey has its own timeframe linked to the day and time of
across 4 zones
100
110
120
day travelled and the number of zones travelled through. This
across 5 zones
110
125
135
change is to allow sufficient time for customers to complete a
journey (between any two points/stations).
across 6 zones
120
135
145
The maximum journey time can vary between 70 minutes (travelling
across 7 zones
130
145
160
in one zone outside Zones 1 or 2 on Monday - Friday between
across 8 zones
140
155
170
04:30 and 19:00) and 4 hours 50 minutes (travelling across 18 zones
- e.g. Amersham to Grays - on a Sunday or Bank Holiday).
across 9 zones
150
165
180
The table below/overleaf shows the general rules applied for
across 10 zones
160
180
195
maximum journey times. Every journey has its own maximum
journey time, regardless of the route taken.
across 11 zones
170
190
205
across 12 zones
180
200
220
Maximum Journey Time (minutes)
across 13 zones
190
210
230
Monday-Friday
Mon-Fri after
Sunday
04:30am -19:00
19:00 and all
across 14 zones
200
220
240
day Saturday
across 15 zones
210
235
255
For journeys in Zones 1 - 4,
Within Zone 1, 2 or
across 16 zones
220
245
265
Zones 2 – 3
90 100
110
across 17 zones
230
255
280
Within zones 1 - 2
100 110
120 across 18 zones
240
265
290
Within Zones 1 – 3
110 125
135 A customer who exceeds the maximum journey time will be
Within Zones 1- 4*
110
125
135
charged for an unfinished journey (see Entry and Exit charges)
* These apply for journeys across up to 5 zones within Zones 1-4.
potentially up to £7.80 when they finally touch out, and for an un-
For journeys across 6 or 7 zones within Zones 1-4 the “across 6
started journey (also potentially up to £7.80).
zones” or “across 7 zones” maximum journey times apply.
- 101 -
- 102 -
Oyster
Discount schemes and photocards
Oyster Extension Permits
Discount schemes and photocards - contents
Passengers with a Travelcard on their Oyster card who use pay as
Page
you go to travel on National Rail services (in London) outside the
The range of photocards available
106
zones covered by their Travelcard no longer need to set an Oyster
Adults
107
Extension Permit on their card before travelling.
18+ Students
108
Settings on ticketing devices have been changed to ensure that
Full-time students
108
customers are not charged incorrectly if they have an unused
Work placement students
109
Oyster Extension Permit set on their card.
Applying online for an 18+ Student Oyster photocard
109
Online Accounts
109
Multi-year validity
110
Lost, stolen or damaged18+ Student Oyster
photocards
110
Valid 18+ Student Oyster photocards
111
Expiry dates
111
16-18 year olds
112
Applying for an 16+ Oyster photocard
113
Lost, stolen or damaged16+ Oyster photocards
116
Behaviour Code
116
Expiry dates
117
Valid 16+ Oyster photocards
118
Under-16s
119
11-15 year olds
119
Applying for an 11-15 Oyster photocard
119
Behaviour Code
119
Non concessionary Zip Oyster photocard
119
Valid Oyster photocards for 11-15 year olds
120
5-10 year olds
121
Valid Oyster photocards for 5-10 year olds
122
Applying for a 5-10 or 11-15 Oyster photocard
122
Lost, stolen or damaged 5-10 or 11-15 Oyster
photocards
125
Child and Under-14 Oyster photocards
125
Under-5s
125
Behaviour Code
126
Antisocial behaviour
126
Earn Your Travel Back
127
Athletes London Travelcards
128
- 103 -
- 104 -
Discount schemes and photocards
Discount schemes and photocards
Discount schemes and photocards – contents
Discount schemes and photocards
Page
The range of photocards available is:
Job Centre Plus Travel Discount Card
129
Photocards
Available from:
Applying for a Job Centre Plus Travel Discount Card
129
Adding discount entitlement to an Oyster card
130
Adult
Tube and London Overground stations
Bus & Tram Discount photocard
130
18+ Student Oyster Students must apply online at
Applying for a Bus & Tram Discount photocard
131
photocard
tfl.gov.uk/photocard
H
Adding discount entitlement to an Oyster card
131
Zip Oyster
Application forms are available at Post Office
Freedom Passes
132
photocard
branches in London. Under-16s and non-
Freedom Pass on buses
132
(16+, 11-15 and
London residents aged 16-17 can apply
Freedom Pass on National Rail services
132
5-10)
online at tfl.gov.uk/photocard
Freedom Pass on Thames River services
133
Athletes London
Issued by the British Olympics Association
Bus services outside London
134
Travelcard
Applying for a Freedom Pass
134
Information is available from Government
Freedom Pass Oyster photocards
135
Jobcentre Plus
Employment Services offices at the time of
Concessionary Bus Passes issued outside London
136
acceptance to the Jobseekers programme.
Veterans Concessionary Travel scheme
137
Application forms are available at Post Office
How to apply
137
Bus & Tram
branches in Greater London or customers
Expiry
137
Discount
can download the IS/ESA form at
Lost, stolen or damaged cards
138
photocard
tfl.gov.uk/discountcard JSA applicants can
H
Faulty cards
138
get a form at their Jobcentre Plus Office
National Railcards*
139
For older and disabled London residents.
Network Railcard
139
Application forms are available at Post Office
Freedom Pass
16-25 Railcard
139
branches in Greater London, from the
Senior Railcard
139
London borough office(s) or online.
Family & Friends Railcard
140
Available to those in receipt of an ongoing
HM Forces Railcard
140
payment under the War Pensions Scheme or
Veterans
Disabled Persons Railcard
140
Guaranteed Income Payment under the
Concessionary
Loading National Railcard discount on an Oyster card
141
Armed Forces Compensation Scheme.
Travel scheme
Applications forms can be requested by
Two together Railcard Trial
141
phoning 0845 331 9872
Staff Passes
143
Available from staffed National Rail station
Privilege Ticket Authority card (PTAC)
145
ticket offices, National Rail licensed Travel
Police Officers and Traffic Wardens
147
National Railcards
Agents or online at railcard.co.uk
Engineer’s Passes
148
H
For some employees and dependants of TfL
Privilege Ticket
These sections have from the last edition
Authority card
and National Rail companies.
These sections are
- 105 -
- 106 -
Discount schemes and photocards
Discount schemes and photocards
Discount schemes and photocards
18+ Students
There are travel concessions for children, teenagers and students
Full-time students
on bus, Tube, tram, DLR and London Overground services, as well
as on National Rail services within Greater London. Concessions
Students can apply for an 18+ Student Oyster photocard if they are:
are also available for older and disabled people (Freedom Passes),
• Aged 18 or over
Jobcentre Plus participants, those on Income Support, War
• Enrolled with a participating education establishment registered
Veterans, National Railcard holders and Privilege Ticket Authority
on the TfL scheme, or on mandatory work placement in London
card holders.
• Enrolled in an eligible Higher Education Level 4 or above full-time
Customers in wheelchairs travel free on buses and trams at all
or part-time course. (Their education establishment will be able
times.
to tell them if their course qualifies)
•
A photocard or Oyster photocard is needed to buy some of our
Resident in London during term time
tickets or to get free/concessionary travel. Customers must have
This allows them to get 30% off adult-rate Travelcard and Bus &
their photocard with them when using their ticket or Oyster card.
Tram Pass season tickets.
Oyster photocards allow the registered holder to travel free or to
Students who are undertaking on the job training with an employer
buy tickets at reduced rates. They are not transferable.
who pays their wages are not eligible for an 18+ Student Oyster
photocard.
Customers should apply for their Oyster photocard at least two
weeks before it is needed.
Holders of 18+ Student Oyster photocards do not get any discount
on pay as you go. However If they also have a 16-25 National
For further details about Oyster photocards, advise the customer
Railcard, they can get the Railcard discount entitlement loaded on to
to visit tfl.gov.uk/tickets or call the Oyster helpline on
0845 330
their Oyster photocard. This will give them 34% discount on Off-
9876.
Peak pay as you go single fares on Tube, DLR, London Overground
services and National Rail services in London. The Off-Peak (all
Adults
modes) daily price cap is also 34% lower than the equivalent adult-
A photocard is
not needed to buy and use any adult-rate
rate.
Travelcard or Bus & Tram Pass on Oyster.
Eligible holders of 18+ Student Oyster photocards can also have
Privilege Discount Entitlement set on their Oyster photocard; this
A photocard
is needed to buy or use:
allows them to get a 75% discount on adult-rate Tube, DLR, London
• monthly or longer period Travelcards
Overground and National Rail pay as you go fares.
that include validity to a National Rail
Holders of 18+ Student Oyster photocards can get a discount on
station beyond Zones 1 – 6*
Thames Clippers riverboats. Many other riverboat operators offer
• 7 Day, monthly or longer period
discounts to holders of NUS cards.
National Rail only point-to-point
season tickets.
18+ Student Oyster photocards are not transferable while the
discount entitlement is valid; they can only be used by the registered
* Travelcard season tickets on Oyster that include travel in
cardholder even if they only have credit to pay as they go on the
Zones 7-9 to Amersham/Chesham and travel to Watford
card.
Junction do not require a photocard.
For further details on 18+ Student Oyster photocards, they should
be advised to go to tfl.gov.uk/tickets
H
- 107 -
- 108 -
Discount schemes and photocards
Discount schemes and photocards
18+ Students
18+ Students
Work placement students
Multi-year validity
Students at a college or university that is not registered on the
18+ Student Oyster photocards are issued for up to 3 years,
scheme, who are coming to London on a work placement, may be
providing the holder confirms their continued eligibility each
able to get an 18+ Student Oyster photocard.
academic year.
To be eligible, they must be:
•
Provision of course start and end dates are mandatory. Any
At least 18 years old
application made without course start and end dates will be
• Enrolled on a full-time course of at least 15 or more tuition-led
rejected.
and/or structured-learning hours a week over a period of at least
14 weeks
The discount is valid up to a maximum of three years. The 18+
• On a placement which is an essential part of their course
Student Oyster photocard’s expiry date depends on the applicant’s
• On a placement in London for at least 14 weeks
course end date.
Work placement students must apply online at
At the start of each academic year, applicants can use their 18+
tfl.gov.uk/photocard and provide a letter from their educational
web account to confirm their continued eligibility. They need to:
establishment. More information is available at tfl.gov.uk/tickets
• re-enrol at their education establishment
Applying for an 18+ Student Oyster photocard
• log onto their 18+ web account
•
•
The student needs to check whether their university, college or
Click on the reconfirmation link.
school is participating in the scheme; if so they will give the
• Confirm their details and accept the 2011/2012 Terms and
student full details on how to apply.
Conditions
• Students must apply for their 18+ Student Oyster photocard
Their application will then be sent to their education establishment
online at tfl.gov.uk/photocard Paper applications are no longer
for approval. The educational establishment must authorise the
H
H
accepted
reconfirmed application.
To get an 18+ Student Oyster photocard online they need to:
Lost, stolen or damaged 18+ Student Oyster photocards
• Supply a digital passport-type photo
•
If an 18+ Student Oyster photocard has been lost or stolen, the
Pay a £10 fee by credit or debit card
card holder will need to re-apply to get a replacement. A non-
They should allow two weeks for their application to be processed.
refundable fee of £10 is payable for all replacement cards. They can
Please note that applications for 18+ Student Oyster photocards
reapply by:
are suspended between 1st and 31st August.
• By logging on to their 18+ web account at tfl.gov.uk/photocard
H
• Phoning
0845 331 9872.
Online accounts
If appropriate, a refund of the unused value of any ticket or credit
Applicants will have an 18+ web account created for them when
to pay as you go balance on the lost/stolen Oyster photocard may
they apply. They can use it to check the progress of their
be made. The customer should contact the Oyster Ticketing and
application. If it is rejected the applicant will be able to correct
Refunds Office, 14 Pier Walk, London SE10 0ES. Alternatively, they
errors up to three times without paying extra.
can 0845 330 9876.
- 109 -
- 110 -
Discount schemes and photocards
Discount schemes and photocards
18+ Students
16-18 year olds
Valid18+ Student Oyster photocards
All 16-18 year olds can apply for a 16+ Oyster photocard to:
• Buy and use child-rate 7 Day, monthly and longer period
Travelcards and half adult rate Bus & Tram Passes.
• Pay as they go at half the adult rate on bus, Tube, tram, DLR,
London Overground and some National Rail services.
• Pay as they go at adult rate on most National Rail services
NOTE: 16+ Oyster photocard holders cannot buy Day Travelcards at
half adult rate, even though they can pay as they go at half adult rate
and buy half adult-rate Travelcard season tickets
All 16-18 year olds living in a London borough and in full-time
This is the old design. Cards
education* can also apply for: FREE travel on London’s buses and
may continue to be used, but
trams. This applies to all those who were aged 16-18 on 31 August
are likely to have reverted to
prior to the start of the academic year.
Adult Oyster cards.
* Full-time education means a minimum of 12 hours of guided
learning per week for a minimum of ten weeks, on further
education courses at Level 3 or below (up to and including A level
or equivalent vocational qualification) in a school sixth form, sixth
Current designs of 18+ Student Oyster photocards.
form college or Further Education college. The hours of guided
learning must take place between 0900 and 1800 Monday-Friday.
Expiry date
Examples of Level 3 courses are A levels (AS/A2), vocational
The Student-rate travel discount expires on the cardholder’s course
awards such as BTEC or City & Guilds qualifications at level 3 and
end date. If they applied for a multi-year validity 18+ Student
the International baccalaureate. It can also include
Oyster photocard they will be issued with a card that spans a
apprenticeships and training courses funded by the Young
maximum of three academic years. If their course is longer than
People’s Learning Agency and some courses funded by the Skills
three academic years, they will need to reapply for another card at
Funding Agency as long as the age criteria are met.
the start of the fourth academic year.
If a holder of a 16+ Oyster photocard buys a 16-25 National
If a student has a card that is valid for more than one year and they
Railcard, they can get the Railcard discount entitlement loaded on
do not confirm their continued eligibility, their Student-rate travel
to it. This will give them 34% discount on Off-Peak pay as you go
discount will stop working.
single fares on Tube, DLR, London Overground services and
18+ Student Oyster photocards issued under the Student Discount
National Rail services in London. The Off-Peak (all modes) daily
scheme can continue to be used for adult-rate season tickets and
price cap is also 34% lower than the equivalent adult-rate.
to pay as they go after the discount has expired. Once they are
Eligible holders of 16+ Oyster photocards can also have Privilege
‘adult’ Oyster cards (i.e. they no longer carry any discount
Discount Entitlement set on their Oyster photocard; this allows
entitlement), they can be given to someone else to use if they only
them to get a 75% discount on adult-rate Tube, DLR, London
have pay as you go credit on them, even though they have a photo
Overground and National Rail fares.
of the registered holder.
- 111 -
- 112 -
Discount schemes and photocards
Discount schemes and photocards
16-18 year olds
16-18 year olds
Applying for a 16+ Oyster photocard
Applying for a 16+ Oyster photocard
Applications for under-18s must be made by their parent/guardian.
16+ Zip Oyster photocards for applicants that are home
A £10 administration fee applies for each application to cover
schooled and live in London
processing, production and postage. The free travel concession is
To be eligible for free bus and tram travel, applicants must get their
available for one academic year; if the card holder continues in full
education establishment to sign their 16+ Zip Oyster photocard
time education, they will need to reapply at the beginning of the
application. We appreciate that young people who are home
next academic year and pay another £10 administration fee.
schooled should also benefit from free bus and tram travel.
London Residents
Therefore we accept applications from home schooled young
Application forms are available from Post Offices in London.
people, but we don’t advertise it. This is because it could be open
Customers can also ask for an application form to be sent to them
to fraud if it was widely publicised.
at tfl.gov.uk/tickets London residents must apply at a Post Office in
If a parent of a home schooled child asks if they can apply for free
Greater London. The parent/guardian needs to take completed
bus and tram travel on a 16+ Oyster photocard, they should be
application form with:
advised to:
• A full face passport type photo of the 16-18 year old. It must be
• Collect an application form from the Post Office (branches in
a true likeness of the young person and they should not be
London only)
wearing anything that covers their head unless it is worn for
• Complete the application form and enclose either a postal order
medical or religious reasons
(made payable to Transport Trading Limited) or their phone
• £10 administration fee (cheques are no longer accepted)
number so that Novacroft can phone them to take credit/debit
• Proof of parent/guardian identity and address which must be one
card payment over the phone. Cheques are not accepted.
of the following and dated in the last three months:
• Attach a letter confirming that their son/daughter is being home
o Residential utility bill
schooled and meets the education criteria for the scheme. (they
o Council tax bill
should repeat the education criteria information given on the
o Bank, building society or credit card statement
application form/website)
o Council or housing association rent book or statement
The letter should be sent to:
o Driving licence (full or provisional)
•
Transport for London,
Proof of age of the young person, which must be one of the
following:
FREEPOST ADMAIL 4121,
o Passport
London, SW1P 1AT.
o ID card from a European Economic Area country
o Birth certificate
o Driving licence (full or provisional)
They must provide the original document as we don't accept
photocopies.
They should allow two weeks for their application to be processed.
Please note that applications for 16+ Oyster photocards are not
accepted at Post Offices between 1st July and 31st August.
- 113 -
- 114 -
Discount schemes and photocards
Discount schemes and photocards
16-18 year olds
16-18 year olds
Applying for a 16+ Oyster photocard
Applying for a 16+ Oyster photocard
Young people living outside London
To apply the parent/guardian will need:
The applicant’s parent guardian must apply online at
• A digital photo of the 16-17 year old - It must be a true likeness
tfl.gov.uk/photocard. They'll need:
of the young person and they should not be wearing anything
H
H
• Their (the parent's or guardian's) machine readable passport
that covers their head unless it is worn for medical or religious
number
reason
• The 16-17 year olds’ machine readable passport number
• Debit or credit card to pay the £10 fee
• A digital photo - It must be a true likeness of the young person
They need to provide proof of the young person’s identity when
and they should not be wearing anything that covers their head
they collect their Oyster photocard from a Travel Information
unless it is worn for medical or religious reason
Centre. This can be either:
• Debit or credit card to pay the £10 fee
• Passport
If we can verify the parent/guardian’s details and the young
• ID card from a European Economic Area country
person’s age online, we will post the 16+ Zip Oyster photocard to
• Birth certificate
the address given in the application. Applicants should allow two
• Driving licence (full or provisional)
weeks for their photocard to be delivered.
Lost, stolen or damaged 16+ Oyster photocards
If we cannot verify the parent/guardian’s details or the applicant’s
If a 16+ Oyster photocard has been lost, stolen or damaged, the card
age online, the photocard will have to be collected from a Travel
holder will need to re-apply to get a duplicate and pay a non-
Information Centre. The parent/guardian can choose which Travel
refundable fee of £10. They shouldn’t apply via the Post Office but
Information Centre during the application process.
should be encouraged to apply online at tfl.gov.uk/photocard or
H
H
H
H
Applicants must allow a minimum of four weeks from the
phone
0845 331 9872. In most cases we can issue a like for like
application date to the collection date from the Travel Information
replacement
centre.
If required, customers can change their photo as part of the lost/
If the young person lives outside London they can't get free bus
stolen/ damaged online process.
and tram travel, even if their school or college is in London.
If they get a replacement card for their lost, stolen or damaged
Oyster photocard, the original photocard will be stopped and will no
Young people who live outside the UK
longer work. The original will also be stopped if they re-apply for the
next academic year. If appropriate, a refund of the unused value of
The applicant’s parent guardian must apply online at
any ticket or credit to pay as you go balance on the lost/stolen
tfl.gov.uk/photocard
H
H
Oyster photocard may be made. The customer should contact the
We cannot post Oyster photocards overseas, so the
Oyster Ticketing and Refunds Office, 14 Pier Walk, London SE10 0ES.
parent/guardian making the application needs to select a Travel
Alternatively, they can 0845 330 9876.
Information Centre to collect the photocard from. Applicants must
allow a minimum of four weeks and a maximum of three months
Behaviour Code
from the application date to the collection date from the Travel
Holders of Oyster 16+ Oyster photocards must comply with TfL's
Information Centre.
Behaviour Code. If they do not, they may have their Oyster
H
H
photocard and travel concession withdrawn.
- 115 -
- 116 -
Discount schemes and photocards
Discount schemes and photocards
16-18 year olds
16-18 year olds
Expiry dates
Valid16+ Oyster photocards
The expiry date of all 16+ Oyster photocards is printed on the front
Only the following are valid designs of 16+ Oyster photocards.
of the card.
Cards issued since 1 September 2011
For all cards issued:
Since 1 September 2011, this will be
• 30 September 2012 for cards holding the free travel concession
for applications made after 1 September 2011.
• The day before the cardholder’s birthday if they only have the
half adult-rate travel concession.
Cards issued between 1 September 2010 and 30 June 2011
• with the free travel concession have both the expiry date of
Cards issued between 1 September 2010 and 1 June 2011
the free travel concession (which will be 30 September 2011)
and the card expiry date (the day before the cardholder’s
18th birthday) printed on the front.
• With half rate travel concession, just the card expiry date
printed on the front
Cards issued before September 2010
• have the free travel expiry date printed on the front
• card expiry date printed on the back.
Cards issued before 1 September 2010
These variations are all shown on the following page
All the 16+ Zip Oyster
All the 16+ Zip Oyster
photocards above allow free
photocards above allow half
travel on buses and trams
adult-rate travel only
- 117 -
- 118 -
Discount schemes and photocards
Discount schemes and photocards
Under-16s
Under-16s
11-15 year olds
Non concessionary Zip Oyster photocards
All 11-15 Oyster photocards are enabled with the free travel
All children aged 11-15 can travel free anywhere on London’s buses
concession by default. However, non concessionary 11-15 Oyster
and trams at any time if they have a valid Oyster photocard. They
photocards (giving half adult-rate travel on buses and trams) are
can also travel at child rate on Tube, DLR, London Overground and
issued if the applicant has had their card withdrawn by Community
National Rail services in London.
Safety, Enforcement & Policing
(CSEP).
Children aged 11-15 travelling in Zones 1-9 after 0930 on Tube, DLR,
London Overground and National Rail services using their Oyster
photocard to pay as they go will have their fares capped at £1.40.
A photocard is
not needed for:
• Anyone aged 11-15 when using a cash single or return ticket or a
Day Travelcard on Tube, DLR, London Overground services or
National Rail services in London (Day Travelcards are also valid
on buses and trams, and no photocard is needed)
Non-concessionary zip Oyster photocards have an ‘N’ to show that
A valid Oyster photocard is
needed for:
the entitlement to free Bus and Tram travel has been withdrawn.
• 11 - 15 year olds to travel free on buses and trams
Note that some non concessionary cards that were issued because
• Any child-rate 7 Day, monthly or longer period season ticket
the data transfer consent was not signed are still in use
• Pay as you go at child rate on Tube, DLR, London Overground
Valid Oyster photocards for 11-15 year olds
and National Rail services
11-15 Zip Oyster photocards have joint TfL and National Rail
All 11- 15 year olds need to carry their Oyster photocard with them
branding and have all expiry dates printed on the front of the card.
to travel free on buses and trams. They must touch in as they board
The following pre 2010 designs with TfL only branding are still valid
a bus or at the tram stop before boarding a tram. If they do not they
will be liable to a Penalty fare or their concession may be withdrawn.
11-15 year olds who do not have a valid Oyster photocard, or do not
have a valid Day Travelcard, must pay the full adult cash fare on
buses and trams until they get one.
Applying for an 11-15 Oyster photocard
The following 11-15 Oyster photocard design is also valid for free
For information on how to get an 11-15 Oyster photocard, and what
and discounted travel
to do if an Oyster photocard is lost or stolen, please see page 125
H
Note: Child and under 14 Oyster photocards
Behaviour Code
are also valid for free and discounted travel
until 1 March 2012. For more information
11-15 year olds who use an 11-15, Under-14 or Child Oyster
see page 125
photocard must comply with TfL's Behaviour Code. If they do not,
H
H
they may have their free travel concession withdrawn.
- 119 -
- 120 -
Discount schemes and photocards
Discount schemes and photocards
Under-16s
Under-16s
Under-11s
Valid Oyster photocards for 5-10 year olds
All children aged under 11 can travel free anywhere on London’s
5-10 year olds do not need an Oyster photocard to
buses and trams at any time.
travel free on buses and trams. The following designs
Up to four children can travel free on the Tube, DLR and London
show which Oyster photocards allow free or child-
Overground at any time when accompanied by an adult who has a
rate travel on Tube, DLR and London Overground services.
valid ticket, is using Oyster to pay as they go, a Freedom Pass or a
Veterans Concessionary Travel Scheme Oyster photocard. Children
do not need tickets to travel free and should not use an Under-14
or Child Oyster photocard (or they will be charged a fare). Just let
the group through the gates. Adults need to touch in and touch out
as normal.
• Children aged 5-10 travelling unaccompanied on Tube, DLR and
London Overground services
need a valid 5-10 Oyster photocard
to travel free at any time.
These are the only valid designs for 5-10 Oyster photocards. This is
•
the only Oyster photocard that allows free travel on Tube, DLR and
Children travelling unaccompanied with a Child or Under-14
Oyster photocard will be charged a fare. To travel free they need
London Overground and some National Rail services.
to exchange their existing Oyster photocard for a 5-10 Oyster
photocard.
Applying for a 5-10 or 11-15 Oyster photocard
• Children aged 5-10 who use National Rail services can use a 5-10,
All applications for 5-10 and 11-15 Oyster photocards are subject to a
Under-14 or Child Oyster photocard to travel at child rate.
£10 non-refundable administration fee. Applications for London
However, these cards will not be valid after 1 March 2012
residents can be made at a Post Office in London or online.
• Accompanied 5-10 year olds can only travel free on some
All applications for under-16s must be made by their parent/
National Rail services – see page 73
guardian. A £10 administration fee applies for each application to
An Oyster photocard is
not needed for:
cover processing application forms, photocard production and
• Under-11s travelling for free with an adult with a valid ticket. (If
postage.
the child has an Under-14 or Child Oyster photocard it must not
London Residents
be used to enter/exit the Tube/DLR/London Overground when
travelling with an adult or they will be charged a fare).
London residents can apply online at tfl.gov.uk/photocard or at a
•
Post Office in London.
Anyone aged 5-10 when using a cash single or return ticket or a
Day Travelcard.
To apply online they’ll need to provide:
•
• machine readable passport number for the parent/guardian
Anyone under the age of 11 years to travel free on buses and
trams at any time.
• machine readable passport numbers for the child
•
A digital photo of the child
• Debit or credit card to pay the £10 fee
- 121 -
- 122 -
Discount schemes and photocards
Discount schemes and photocards
Under-16s
Under-16s
Applying for a 5-10 or 11-15 Oyster photocard
Applying for a 5-10 or 11-15 Oyster photocard
If applying at a Post Office, the parent/guardian needs to take:
If we can verify the parent/guardian’s details and the child’s age
• A full face passport type photo of the child. It must be a true
online, we will post the Oyster photocard to them. Applicants
likeness of the young person and they should not be wearing
should allow two weeks for their photocard to be delivered.
anything that covers their head unless it is worn for medical or
If we cannot verify the parent/guardian’s details or the applicant’s
religious reasons
age online, the photocard will have to be collected from a Travel
• £10 administration fee (cheques are no longer accepted)
Information Centre. The parent/guardian can choose which Travel
• Proof of parent/guardian identity and address which must be one
Information Centre during the application process. Applicants must
of the following and dated in the last three months:
allow a minimum of four weeks from the application date to the
o Residential utility bill
collection date from the Travel Information centre.
o Council tax bill
Young people who live outside the UK
o Bank, building society or credit card statement
The applicant’s parent guardian must apply online at
o Council or housing association rent book or statement
tfl.gov.uk/photocard.
H
H
o Driving licence (full or provisional)
•
We cannot post Oyster photocards overseas, so the parent/
Proof of age of the child, which must be one of the following:
guardian making the application needs to select a Travel
o Passport
Information Centre to collect the photocard from.
o ID card from a European Economic Area country
o Birth certificate
To apply the parent/guardian will need to supply:
They must provide the original document as we don't accept
• A digital photo of the child - It must be a true likeness and they
photocopies.
should not be wearing anything that covers their head unless it is
worn for medical or religious reason
Both online and Post Office applications take up to two weeks to
•
be processed and the Oyster photocard will be posted to the
Debit or credit card to pay the £10 fee
applicant.
They need to provide proof of the young person’s identity when
Young people living outside London
they collect their Oyster photocard from a Travel Information
Visitors to London can also apply for a 5-10 or an 11-15 Oyster
Centre. This can be either:
photocard online at tfl.gov.uk/photocard for their children. The
• Passport
parent/guardian needs to supply:
•
•
ID card from a European Economic Area country
Their (the parent's or guardian's) machine readable passport
•
number
Birth certificate
•
• Driving licence (full or provisional)
The child’s machine readable passport number
•
Applicants must allow a minimum of four weeks from the
A digital photo - It must be a true likeness of the child and they
should not be wearing anything that covers their head unless it is
application date to the collection date from the Travel Information
worn for medical or religious reason
Centre. The cards are available for collection for a maximum of 3
•
months from the application date.
Debit or credit card to pay the £10 fee
- 123 -
- 124 -
Discount schemes and photocards
Discount schemes and photocards
Under-16s
Behaviour Code
Lost, stolen or damaged 5-10 and 11-15 Oyster
Holders of Oyster photocards for Under-18s are asked to
photocards
comply with TfL's Behaviour Code. If they do not or if an
If a 5-10 or 11-15 Oyster photocard has been lost, stolen or
Oyster photocard holder commits a crime on London's public
damaged/defaced, the card holder will need to re-apply to get a
transport network or premises, it could result in one of the
replacement and pay a non-refundable fee of £10. They should
following:
apply online at tfl.gov.uk/photocard or phone 0845 331 9872. In
• Customers using a 16+ Oyster photocard on one of our services,
most cases we will issue a like for like replacement.
may have their Oyster photocard and travel concession withdrawn
•
If required, customers can change their photo as part of the lost/
Customers using an 11-15 Oyster photocard on one of our
stolen/ damaged online process.
services, may have their free travel concession withdrawn
If appropriate, a refund of the unused value of any ticket or credit
The Behaviour Code states that:
to pay as you go balance on the lost/stolen Oyster photocard may
If you are an 11-15 or 16+ Oyster photocard holder you are
be made. The customer should contact the Oyster Ticketing and
required to adhere to TfL’s Behaviour Code and the Terms and
Refunds Office, 14 Pier Walk, London SE10 0ES. Alternatively, they
Conditions of issue. If you do not, your Oyster photocard and/or
can 0845 330 9876.
your travel concession may be withdrawn.
Child and Under-14 Oyster photocards
This Behaviour Code is in place to ensure you travel safety and
show respect for our passengers, staff and property. Expected
Child and Under-14 Oyster photocards give the same benefits as an
behaviours include, but are not limited to the following:
11-15 Oyster photocard. However these are gradually being phased
out and from January 2012, all current holders will be given the
Act in a considerate and responsible manner:
opportunity to exchange their Child or Under-14 Oyster photocard
• Act safely
for an 11-15 Zip Oyster photocard. Child and Under-14 Oyster
• Cooperate with our staff and treat them and other passengers
photocards will not be valid for travel after March 1st 2012.
with respect
If a parent/guardian orders a replacement for a lost/stolen/damaged
• Use language that does not cause offence to others
Child or Under-14 Oyster photocard, their child will be issued with
• Ensure that you are the only person that can hear your music
an 11-15 or 5-10 Oyster photocard depending on their age.
• Ensure you pick up all your litter
• Keep your feet of the seats
Look after your Oyster photocard:
• Ensure it is not used by another person
C
• Ensure your photo is clearly recognisable and the card is in good
Jack Young
condition
Under-14 Oyster photocard
Child Oyster photocard
• If it is lost, stolen or damaged, report it to TfL immediately even
Under-5s
if you do not plan to get a replacement straight away
All children under 5 can travel FREE anywhere on bus, Tube, tram,
Use your Oyster photocard correctly:
DLR and London Overground services at any time when
• Always touch in on the yellow reader on buses and trams
accompanied. They do not need a photocard or Oyster photocard.
- 125 -
- 126 -
Discount schemes and photocards
Discount schemes and photocards
Behaviour Code
Athlete’s London Travelcards
• Always touch in and touch out on the Tube, London Overground,
DLR and National Rail services
• Pay the correct fare if you do not have your valid photocard with
you or it is damaged
• Pay any Penalty fare that has been issued to you
You must not:
• Smoke, take drugs or drink alcohol on our vehicles and/or
premises
• Behave in a way that we consider to be antisocial
•
Athlete’s London Travelcards are given to athletes who are ‘Gold’
Commit any crime that affects our services, passengers, staff or
property
Olympic Passport holders, as defined by the British Olympics
•
Association (BOA).
Breach the Conditions of Carriage, PSV Regulations (1990), GLA
Act (1999) or any TfL Byelaw
It is an Oyster photocard loaded with a Zones 1-9 Travelcard. The
concession expiry date is shown on the reverse of the Oyster
Earn Your Travel Back
photocard.
An initiative called 'earn your travel back' provides young people
It allows the athlete to travel free at all times, on all TfL modes and
(aged 11-19 years old) who have had their travel concession and/or
National Rail services within the London zonal area except on the
Zip Oyster photocard removed for a breach of our Behaviour Code,
following:
the opportunity to earn it back early by volunteering in the
•
community.
Heathrow Express
• Heathrow Connect services between Hayes & Harlington and
We contact the young person's parent or carer to tell them their
Heathrow
travel concession has been withdrawn and provide details on how
• Southeastern high speed service between Stratford and St
to apply for the initiative should they be eligible and wish to
Pancras International
participate.
The Oyster photocard is issued to the holder for their use only.
Young people who participate in one day (six hours) of volunteering
can earn back their concession as follows:
All new and replacement cards are issued by the BOA. Any customer
•
calling about a lost, stolen or failed card should call the BOA on 020
11-15 scheme - free travel concession
•
7842 5729.
16+ scheme -Zip Oyster photocard with either the free or half
adult-rate travel concession (whichever they are eligible for)
Any customer calling about a refund should be advised that they are
Any young person who has had their free travel concession
not eligible and should be told to call the BOA on 020 7842 5729.
withdrawn as a result of criminal behaviour will not be eligible for
earn your travel back. Those who have already taken part in earn
your travel back for a previous withdrawal will not be able to
participate again.
- 127 -
- 128 -
Discount schemes and photocards
Discount schemes and photocards
Jobcentre Plus Travel Discount Card
Jobcentre Plus Travel Discount Card
The Work Programme is a UK government employment
Adding the discount entitlement to an Oyster card
system comprising a number of schemes to help
If a customer wants to use Oyster to pay as they go or buy Travel-
different social groups of unemployed people who are claiming
card or Bus & Tram Pass season tickets at half rate, they must get
benefit back into work. The programme changed at the beginning of
their Jobcentre Plus discount entitlement added to an Oyster card
November 2011; the New Deal photocard was renamed the
first.
‘Jobcentre Plus Travel Discount Card’. New Deal photocards will
They need to take their Jobcentre Plus Travel Discount Card to any
not be valid for discounted travel after the end of December 2011.
Tube station, London Travel Information Centre or Oyster Ticket
A Jobcentre Plus Travel Discount Card holder can
Stop and ask for the discount entitlement to be loaded onto an
• Buy and use child-rate Tube, DLR, London Overground and
Oyster card. If they don't already have one, they will need to pay a
National Rail cash single/return tickets.
£5 refundable deposit to get an Oyster card.
If they get an Oyster card and load the Jobcentre Plus discount on
it, they can also:
Bus & Tram Discount photocard
• Pay as they go at half the adult-rate
A Bus & Tram Discount photocard holder can get the Bus & Tram
• Buy reduced-rate 7 Day, monthly and longer period season
Discount entitlement added to an Oyster card to travel on buses
tickets (maximum 3 months)
and trams at half adult-rate:
• using Oyster to pay as they go, or
• 7 day, monthly or longer period Bus & Tram Passes (maximum 6
months).
No discount is available for travel on Tube/DLR/London
Overground/ National Rail services.
Customers must fulfil all of the following criteria to apply for a Bus
& Tram Discount photocard. They must be:
• A London resident
Applying for a Jobcentre Plus Travel Discount Card
• Over 18 and under 60
Those on the government’s Work Programme are eligible for a
• Claiming Income Support or Employment and Support
Jobcentre Plus Travel Discount Card If they are claiming:
Allowance, or receiving Jobseeker’s Allowance for a minimum of
• Jobseekers Allowance, are aged 18 to 24 and have been
13 weeks
unemployed from 6 to 9 months
• Not currently receiving any free or discounted travel concessions
• Jobseekers Allowance, are aged 25 and over and have been
(such as a Freedom Pass or a Jobcentre Plus Travel Discount
unemployed from 6 to 12 months
H
H
H
Card)
•
H
Incapacity Benefit/Employment and Support Allowance/Income
Support and are actively engaged with an adviser in returning to
Note: Bus & Tram discount can NOT be combined with a National
employment
Railcard discount on the same Oyster card.
Applications for a Jobcentre Plus Travel Discount Card must be
made through Job Centre Plus.
- 129 -
- 130 -
Discount schemes and photocards
Discount schemes and photocards
Bus & Tram Discount photocard
Freedom Passes
Applying for a Bus & Tram Discount photocard
Freedom Passes allow older and eligible disabled people who live in
Customers can download an application form from
a London borough to travel free on London's public transport
tfl.gov.uk/discountcard or pick up one from any Post Office in the
network. The pass is paid for by the holder’s local council and
H
H
Greater London area.
application forms are available from either their local Post Office or
London Borough office(s).
Completed application forms must be taken in person to the Post
Freedom Pass holders can:
Office along with:
• travel free at any time on bus, Tube, tram, DLR and London
• Two passport-sized photographs
Overground services
• Proof of identity – one of the following: a passport, ID card from
• travel free on National Rail services in London; time restrictions
European Economic Area country, driving licence, bank card, Post
apply
Office Card Account card, birth certificate, marriage certificate,
divorce/separation/annulment papers, NHS medical card, a utility
Freedom Passes on Buses
bill issued in the last 3 months (mobile phone bills are not
Blind passengers travelling with an assistance dog do not need to
acceptable) or Home Office Application Registration Card (ARC).
show or validate their Freedom Pass on any bus operating across
The document used must show their current name.
the London bus network. All wheelchair users travel free on buses
• The applicant’s letter from the Department of Works and
at all times.
Pensions (DWP) or Jobcentre Plus (JCP), stating their entitlement
to the qualifying benefit and showing their current address,
Freedom Passes on National Rail services
which must be in a London borough. This must be the original,
Freedom Pass holders can travel free on National Rail services:
not a photocopy
• from 0930 on weekdays (or at anytime on certain routes as
• If the letter is more than three months old they'll also need a
shown on the Freedom Pass map – see page 179) and
bank statement less than three months old that shows payments
• at any time on weekends and public holidays
are still being made or some other proof that they are still
Older persons Freedom Passes can also be used from 0900
receiving the relevant benefit payment, such as a cheque from
Monday-Friday on Southern services between Clapham Junction
DWP
and Harrow & Wealdstone.
Although Freedom Pass holders can travel on London Overground
services between New Cross Gate and Crystal Palace or West
Croydon at any time, Southern will only accept Freedom passes
after 9.30 Monday – Friday and at weekends on their services
between these stations
When travelling outside of the stipulated times on National Rail
Adding the discount entitlement to an Oyster card
services, the appropriate full fare is payable.
Freedom Passes are not valid for first class travel.
To get the discount entitlement added to an Oyster card, the
cardholder needs to go to any Oyster Ticket Stop, London Travel
For travel beyond the Freedom Pass area customers must buy a
Information Centre or Tube station ticket office and ask to have the
separate extension ticket before they travel.
discount entitlement loaded onto an Oyster card.
- 131 -
- 132 -
Discount schemes and photocards
Discount schemes and photocards
Freedom Passes
Freedom Passes
Freedom Passes are not valid on the following services:
Bus services outside London
• London Midland/Southern between Harrow & Wealdstone and
Watford Junction
The majority of Freedom Passes include a red rose symbol in the
•
top left hand corner, a red ribbon across the card and a hologram.
Southeastern high speed service between Stratford and St
These indicate that the pass is valid for free travel on local bus
Pancras International
services anywhere outside London within England between 0930
• Heathrow Express
and 2300 weekdays and at any time on weekends and public
• Heathrow Connect between Hayes & Harlington and Heathrow.
holidays. However, some Disabled Freedom Passes do not include
• Arriva Cross Country
the rose symbol and hologram. These passes are not valid on bus
• Grand Central
services outside London and are only valid according to the terms
• Hull Trains
of the Freedom Pass scheme.
• East Midlands Trains
Applying for a Freedom Pass
• Gatwick Express
•
Customers can apply for a Freedom Pass at their local Post Office
National Express East Coast
•
unless they live in Barking & Dagenham, Camden or Sutton, in which
Virgin Trains
case they must apply via their local borough council.
Freedom Passes on Thames River services
Older person's Freedom Pass
Freedom Pass holders get a discount on the following Thames
Riverboat services:
Customers can fill in a form online, print it off and then take it to
H
H
their local Post Office. Alternatively they can get one from their
City Cruises:
Westminster to Greenwich
local Post Office. Customers living in Barking & Dagenham, Camden
Crown River Cruises:
Westminster to St Katherine’s #
or Sutton cannot use the online form – they have to apply via their
WPSA (upriver):
Westminster to Hampton Court #
local borough council.
Thames Clippers
Hilton Docklands to Canary Wharf
Disabled person's Freedom Pass
Woolwich to QEII
Thames Clippers
Customers with a disability who believe they may be eligible for a
Greenwich to Canary Wharf
Freedom Pass should contact their local council.
Thames Clippers
Embankment to Woolwich Arsenal
Customers should take their completed application form to a Post
Thames Clippers
Bankside to Millbank
Office in person and take:
# Senior citizen rates apply for those who do not have a Freedom Pass
• proof of name
On the following services, a senior citizen discount is available to
• proof of age
all those of a pensionable age. Customers do not need to hold a
• proof of address and
Freedom Pass to get discounted travel
• one recent passport-sized photograph.
Greenwich Sunday Evening Sightseeing
Every new and renewed Freedom Pass is now issued as a combined
Campion Launches
Cruise
Oyster photocard.
BA London Eye
London Eye - River Cruise Experience
Customers should receive their new Freedom Pass within 10
Turks Launches
Richmond to Hampton Court*
working days of applying.
* Senior citizen rates available on Monday to Friday only
Find out more at freedompass.org
H
H
- 133 -
- 134 -
Discount schemes and photocards
Discount schemes and photocards
Freedom Passes
Concessionary Bus Passes issued by English local
Freedom Pass Oyster photocards
authorities outside London
English National Concessionary Travel Scheme bus passes issued
by English local authorities outside London are valid
within Greater London on all bus services operated on
behalf of TfL which display this sign:
English National Concessionary Travel Scheme bus pass
holders can travel free at all times on TfL bus services.
English National Concessionary Travel Scheme bus passes issued
Older person’s Freedom Pass
by English local authorities outside London
are not valid for free
These may have expiry dates of either March 31 2015 or 2016
travel on trams, the Tube, DLR, London Overground and National
Rail.
The English National Concessionary Travel Scheme bus passes
include a red rose symbol in the top left hand corner, a red ribbon
across the card and a hologram. All local authorities in England
issue passes to this same design - the only variation is in the top
right-hand area which shows the issuing authority.
Disabled person’s Freedom Pass
Discretionary Disabled Freedom Pass
- 135 -
- 136 -
Discount schemes and photocards
Discount schemes and photocards
Veterans Concessionary Travel Scheme
Veterans Concessionary Travel Scheme
The Veterans Concessionary Travel Scheme (VCTS) is available to
Lost, stolen or damaged cards
those in receipt of an ongoing payment under the War Pensions
Scheme or Guaranteed Income Payment under the Armed Forces
Customers who have lost or had their VCTS photocard stolen, or it
Compensation Scheme. War widows, war widowers and
has been damaged, need to apply for a duplicate by calling 0845
dependants in receipt of the same payments will also be eligible.
331 9872. Once this is done, the lost/stolen VCTS Oyster
photocard will be stopped so it can no longer be used. A £10 fee is
Eligible applicants are issued with an Oyster photocard which
payable.
enables them to travel free at any time within London on bus,
Tube, tram, DLR, London Overground and some National Rail
If required, customers can change their photo as part of the
services and after 0930 Monday to Friday (all day weekends and
replacement process.
public holidays) on most National Rail services. A map showing the
Faulty cards
National Rail routes where the Veterans Concessionary Travel
If a VCTS pass fails, the cardholder needs to phone the Oyster
Scheme pass is valid is shown on page 180
helpline on 0845 330 9876. The card will be stopped and a
This scheme is of particular benefit to veterans who live in London
replacement card will be sent to the cardholder.
but do not yet qualify for a Freedom Pass and those who live
If required, customers can change their photo as part of the
outside London. For more information on all veterans issues please
replacement process; a £10 administration fee applies.
visit veterans-uk.info/
H
How to apply
Customers should call 0845 331 9872 to ask for an application form
to be sent to them. They have to complete this and return it to TfL
with:
• A photocopy of their Awards Notification or annual uprating
letter from the Service Personnel and Veterans Agency, showing
their entitlement to an ongoing payment under the War Pensions
Scheme or Armed Forces Compensation Scheme
• A passport size photo
Expiry
London Residents: expires one month after they turn 60. If their
card has expired and they are not yet eligible for a Freedom Pass,
they should phone 0845 331 9872
Non London residents: The VCTS concession is valid until 31 May
2012.
- 137 -
- 138 -
Discount schemes and photocards
Discount schemes and photocards
National Railcards
National Railcards
Customers may be eligible for one of a range of National Railcards
Family & Friends Railcard
which offer travel discounts, including on Tube, DLR, London
Overground and National Rail. See pages 45-51 for details of
discounts on off-peak Oyster single fares and daily price capping.
Costs £28 and is valid for 12 months.
The Railcards available are:
For more information on eligibility
and discounts available visit
Network Railcard
railcard.co.uk
Costs £28 and is valid for 12
months.
HM Forces Railcard
For more information on
Costs £15 and is valid for 12
eligibility and discounts available
months.
visit railcard.co.uk
For more information on eligibility
16-25 Railcard
and discounts available visit
hmforces-railcard.co.uk
Costs £28 and is valid for 12
months.
For more information on
Disabled Persons Railcard
eligibility and discounts
Costs £20 and is valid for 12 months
available visit railcard.co.uk
or £54 for three years.
Disabled Persons Railcard holders can
also get discounted travel for one
adult travelling with them for the
whole journey; the accompanying
Senior Railcard
adult should buy a child-rate Zones
Costs £28 and is valid for 12
1-6 Off-Peak Day Travelcard.
months.
NOTE: the Disabled Persons Railcard holder must use their Railcard
with a valid ticket to travel or an Oyster card with the National
For more information on
Railcard Discount loaded on it. If they also have a Disabled person’s
eligibility and discounts available
Freedom Pass they cannot use the Disabled Persons Railcard to buy
visit railcard.co.uk
a discounted ticket for their companion, and then use the Freedom
Pass to travel
For more information on eligibility and discounts available visit
railcard.co.uk
- 139 -
- 140 -
Discount schemes and photocards
Discount schemes and photocards
National Railcards
National Railcards
Loading National Railcard discount on an Oyster card
The Two Together Railcard also offers discounts on:
•
Customers who hold Annual Gold Cards, Disabled Persons, HM
Anytime Day Travelcard, when bought as part of a ticket to
London from outside Zones 1-9 (subject to a minimum fare).
Forces, Senior and 16-25 National Railcards can get an Oyster card
and have their Railcard discount entitlement loaded on to it. Oyster
• Off-Peak Day Travelcard, when bought as part of a ticket to
cards with National Rail discount must be registered and can only
London from outside Zones 1-9 (subject to a minimum fare).
be used by the registered cardholder.
• Gatwick Express, Stansted Express, Heathrow Express and
Heathrow Connect Services
The Railcard Discount Entitlement can be loaded on to an Oyster
•
card, 18+ Student Oyster photocard or 16+ Oyster photocard at
Single and return tickets from outside London to U Zones 1-6.
•
Tube and London Overground* station ticket offices
• Some National Rail station ticket offices
Two Together Railcard discounts are not valid for travel between
• Oyster Ticket Stops
04:30-09:30 hours, Monday to Friday, except on Public Holidays.
• London Travel Information Centres
* NOTE: London Overground stations south of New Cross cannot
load National Rail discount entitlement to an Oyster card/Oyster
photocard
All Railcard holders must carry their Railcard with them on their
journeys.
Two Together Railcard
A trial of a new Railcard called the “Two Together Railcard” was
launched in September 2011.
The Two Together Railcard aims to encourage new and additional
journeys by two named people aged over 16 travelling together on
Two Together Railcard and photo ID issued by Stations
the train. The card will only be able to be bought from a limited
number of stations in the West Midlands area and online. However
the Railcard can be used to buy tickets for travel anywhere in
Britain.
The Two Together Railcard
• is on sale from 5th September until 19th May 2012 only
• costs £28
• is valid for 1 year from the date of purchase
Two Together Railcard
• gives 1/3 off all Standard and First Class Anytime, Off-Peak,
issued online
Super Off-Peak and Advance fares across the National Rail
network for two people travelling together
- 141 -
- 142 -
Discount schemes and photocards
Discount schemes and photocards
Staff Passes
Staff Passes
Staff Passes are issued by TfL to active staff and their
Where can staff passes be used for free travel?
nominees. They are also issued to retires staff. They are
All staff, bus operator, retired and nominee passes are valid at
issued on Oyster and allow free travel on all TfL modes.
anytime,
Staff and Staff Nominee Passes:
• on all buses showing this sign:
• on trams
• on Tube, DLR and London Overground services
Staff, retired and nominee passes also allow free travel on the
following National Rail services (standard class only) between the
following stations:-
Staff Pass
• Amersham – Marylebone
• Finsbury Park – Moorgate (via Drayton Park only)
• Fenchurch Street – Upminster
• Stratford – Liverpool Street
• Kentish Town – Elephant & Castle or London Bridge
Staff Nominee Pass
• Euston – Watford Junction
Bus Operator Passes are not valid on any National Rail services
Staff cannot add pay as you go credit to Staff Passes to use on the
National Rail services in London where they are not valid. They can
get a standard adult Oyster card and add credit to pay as they go
Bus Operator Pass
which is cheaper than paying cash.
Staff who are eligible for a PTAC can get an Oyster card and get the
privilege discount entitlement added, to get 75% discount on pay
as you go single fares.
Bus Operator Nominee Pass
For more information on staff passes, contact staff travel.
Retired Staff Pass
Staff Passes must be used with the associated photocards above,
unless supported by a PTAC photocard.
- 143 -
- 144 -
Discount schemes and photocards
Discount schemes and photocards
Privilege Ticket Authority Card (PTAC)
Privilege Ticket Authority Card (PTAC)
Privilege Ticket Authority Cards (PTACs) are issued to some
Restricted PTACs
staff (and their partners and dependants) employed by
Restricted PTACs are issued to child dependants of staff not
London Transport before 1 April 1996.
eligible for full privilege facilities.
A Privilege Ticket Authority Card (PTAC) allows cardholders to
These cards are endorsed ‘TfL Rail’
travel at privilege rate, which is 75% discount on equivalent adult or
adjacent to the legend PTAC on the
child-rate fares on Tube, DLR, London Overground and National
right of the photograph. Holders of
Rail services. The discount applies to:
Restricted PTACs can only buy
• pay as you go on Oyster
Privilege rate tickets for travel on
• cash single tickets
London Underground, Docklands
• Point to point Season tickets
Light Railway and London
PTAC holders do not get discounted travel on bus or tram services.
Overground services. They cannot buy Privilege rate tickets or use
Privilege rate tickets and Oyster single fares are valid for travel on:
pay as you go at Privilege rate for travel on any National Rail
• London Underground
service. If they have the discount loaded on their Oyster photocard,
• London Overground
they cannot use it to pay as they go on National Rail services; they
• Docklands Light Railway
will have to buy cash single tickets instead.
• National Rail
Loading Privilege discount on an Oyster card
Privilege Ticket Authority Cards are valid for 2 years.
To set Privilege discount on an Oyster card or Oyster photocard,
the PTAC holder needs to complete a form (available on Source)
and get it authorised by the employee’s line manager. They then
need to take it, together with their Oyster card or Oyster photocard
to a London Underground station ticket office to get the discount
added. The discount entitlement on Oyster expires when the PTAC
expires.
When the Privilege Ticket Authority Card is renewed, the card
holder simply needs to take their new PTAC to a London
Staff
PTAC
Partner
PTAC
Underground station ticket office to get the discount renewed;
they do not need to complete another application form. They
simply need to present their new PTAC and ask for the date to be
extended.
Under 18s who change from a 5-10 to an 11-15, or an 11-15 to 16+
Oyster photocard, simply need to take their new Oyster photocard
together with their PTAC to a London Underground station ticket
office and ask for the Privilege discount to be transferred to their
new Oyster photocard.
Dependant
PTAC
Retired
PTAC
For more information, please contact Staff Travel or go to the staff
Child PTACs state whether they are under 16 or 16 & over.
travel pages on Source.
- 145 -
- 146 -
Discount schemes and photocards
Discount schemes and photocards
Police Officers and Traffic Wardens
Police Officers and Traffic Wardens
Police Officers, Special Constables, Police Community Support
Traffic Wardens from Metropolitan division can travel free on buses
Officers and Traffic Wardens can travel free on TfL’s services.
when in or out of uniform, on or off duty on production of unique
Full time Police Officers from the following forces may travel free
PCSO/Traffic Warden identification card.
on bus, Tube, tram, DLR and London Overground services when in
or out of uniform, on or off duty on production of Warrant card:
British Transport Police
Kent
(All Divisions)
City of London
Metropolitan
Essex Surrey
Hertfordshire Thames
Valley
Special Constables from the following forces may travel free on
bus, Tube, tram, DLR and London Overground services when in or
out of uniform, on or off duty on production of Warrant card:
Engineer’s Passes
British Transport Police
City of London
Oyster equipment engineers are issued with an Oyster card that
Metropolitan
allows free travel on all modes (TfL and National Rail), at all times in
all zones (1-9 plus Watford Junction/Grays) to enable them to
Police Community Support Officers (PCSOs) from the following
travel to stations to maintain and repair Oyster ticketing
forces may travel free on bus, Tube, tram, DLR and London
equipment.
Overground services
only when on duty and in uniform and on
production of Police Staff card:
City of London
Kent
Essex Surrey
Hertfordshire Thames
Valley
Police Community Support Officers (PCSOs) from the following
forces may travel free on Tube, tram, DLR and London Overground
services
only when on duty and in uniform and on production of
Police Staff card. In addition they can travel free on buses when in
Engineer’s passes are not valid on:
or out of uniform, on or off duty on production of unique PCSO
• Heathrow Express
Traffic Warden identification card:
• Heathrow Connect services between Hayes & Harlington and
Heathrow
British Transport Police
Metropolitan
(London-based officers only)
• Southeastern high speed service between Stratford and St
Pancras International
• Any journey starting or finishing outside Zones 1-9 or beyond
Watford Junction or Grays
- 147 -
- 148 -
Other cards issued with Oyster capability
Other cards issued with Oyster capability
Other cards issued with Oyster capability
Barclaycard OnePulse
Barclaycard OnePulse is a UK payment card which combines the
This section covers:
ease and convenience of an Oyster card with Barclaycard.
• Barclaycard OnePulse
The card has been designed to make life more convenient for
• Borough cards
commuters who live and work around London. Features of the
Barclaycard OnePulse card include:
• Oyster card; the card can be topped up with credit for pay as you
go or have season tickets loaded on it.
• Credit card
• OneTouch payment - a cashless way to pay for purchases of up
to £10 which is quicker, convenient and more secure than cash.
The arrangements for refunds and replacements are different to
standard Oyster cards. For more information visit
www.barclaycard-onepulse.co.uk
H
Barclaycard OnePulse cards are no longer being marketed or sold.
However customers with OnePulse cards with Oyster capability
still need to be supported.
- 149 -
- 150 -
Other cards issued with Oyster capability
Where to buy tickets and top up Oyster cards
Borough cards
Where to buy tickets and top up Oyster cards -
Some London boroughs issue smartcards for use in libraries and
contents
leisure centres, which also operate as Oyster cards. Those that
operate as Oyster cards have the Oyster and Transport for London
Page
logos printed on the back.
Oyster online and telesales
153
Tube and London Overground stations
153
DLR stations
154
National Rail stations
154
London Travel Information Centres
155
Oyster Ticket Stops
156
Oyster Sales Service
156
How to pay
156
The Newham Oyster card is issued by libraries within the borough.
Cash
156+
The card must be registered and activated at Stratford, West Ham,
Personal cheques
156
Canning Town, Plaistow, Upton Park, or East Ham ticket offices,
Company cheques
157
before pay as you go credit or season tickets can be loaded onto
Credit/Debit cards
157
the card. To register a Newham Oyster card, customers must
Buying tickets in advance
158
complete an original Newham Oyster registration form.
Oyster cards issued by the London Boroughs of Croydon,
Tables
Greenwich and Lewisham boroughs are issued as unregistered
Pay as you go
167
Oyster cards. Customers can only register their card at nominated
Tube/DLR/ London Overground tickets
167
local ticket outlets in the boroughs concerned. Once the card has
DLR tickets
168
been registered, tickets and pay as you go credit can be loaded
Travelcards
168
from any Tube station ticket office, or touchscreen ticket machine.
Bus tickets
170
Tram tickets
171
National Rail Stations with self service ticket machines
where passengers can top up their pay as you go credit
172
and add 7 Day Travelcard to their Oyster cards
For details of where each ticket type can be bought please see
If there is a problem with any card, holders must contact the
pages 167-173.
H
issuing borough. Details and helpline numbers are shown on back
of cards.
* These sections have from the last edition
- 151 -
- 152 -
Where to buy tickets and top up Oyster cards
Where to buy tickets and top up Oyster cards
Oyster online and telesales
Tube and London Overground stations
Adults can get an Oyster card, top up their pay as you go credit and
If they are unable to buy the ticket they want or they are at an
buy Travelcard season tickets online or by phone. Oyster
unstaffed station, they will need to buy a ticket or pay as they go
photocard holders cannot use Oyster online, because we cannot
for their Tube/DLR/London Overground journey and buy another
prove they are entitled to discounted travel online..
ticket when they join National Rail services.
• Visit tfl.gov.uk/oyster or call
0845 330 9876, 24 hours a day.
H
H
Customers topping up their pay as you go credit at Tube station
• Allow a minimum of 2 working days for delivery if ordering a new
ticket offices will have to add a minimum of £5.
Oyster card.
•
The £5.00 limit will not apply to;
If already an Oyster card holder, the online/phone order can be
collected at a nominated Tube station, DLR station, London
• Clearance of a negative balance
Overground or National Rail station or tram stop. To collect the
• Child or 16+ Oyster Photocards
order, customers must touch their Oyster card on a yellow card
• Cards with a valid discount entitlement
reader (but not on the touchscreen ticket machines). Orders
Customers will be able to continue to load smaller amounts to
placed before 2300 can be collected the following morning.
their Oyster card at POMs, by using the appropriate coins.
• Customers can set up an Auto top-up account online so that
However, if the passenger operated machines are not working,
whenever their balance to pay as they go falls below £8, it is
customers will be able to add any amount at the ticket office.
topped up automatically. Further details are available on page 97
or at tfl.gov.uk/oyster
H
DLR stations
Tube and London Overground stations
Customers can get Oyster cards, top them up and add season
At ticket machines a wide range of tickets is available. Customers
tickets at Canary Wharf and London City Airport station
can also top up their Oyster card at touchscreen ticket machines.
information points.
Oyster cards can also be obtained from some passenger operated
They can also top up their Oyster card and add season tickets at all
ticket machine (AFMs) that have been fitted with Oyster card
stations using self service ticket vending machines.
dispensers.
Note that holders of National Railcards cannot buy discounted off-
Ticket offices at busier Tube stations are generally open throughout
peak Day Travelcards from self service machines at DLR stations.
the day. In addition to 7 Day, monthly and annuals, season tickets
can also be bought at ticket offices for any period between 1 month
and up to 10½ months – prices are available at the ticket office.
National Rail stations
The following Tube stations do not have ticket offices: Wood Lane,
Many National Rail stations in London have self-service ticket
Chigwell, Grange Hill, Regent’s Park, Roding Valley, Upminster
machines. Please see page 172 for a list of stations (by TOC) that
H
Bridge, and
Theydon Bois. At other, less busy stations, ticket office
have self-service ticket machines where passengers can top up
windows are only open for part of the day, and a small number are
their pay as you go credit and add 7 Day Travelcards to their Oyster
closed entirely at weekends.
card.
If a customer wishes to buy a ticket to a National Rail destination
Passengers can buy Travelcard season tickets and pay as you go
from a ticket machine at a Tube or London Overground station but
credit from Oyster online and select any National Rail station that
their destination is not shown, they may be able to buy it from the
accepts Oyster pay as you go to pick it up.
station ticket office.
- 153 -
- 154 -
Where to buy tickets and top up Oyster cards
Where to buy tickets and top up Oyster cards
National Rail stations
Oyster Ticket Stops
They can also set up Auto top-up online and do the initial
Adults and holders of Jobcentre Plus Travel Discount Cards, Bus &
validation at a National Rail station accepting Oyster pay as you go.
Tram Discount photocards and National Railcards can get an Oyster
The following National Rail station ticket offices issue Oyster cards,
card from an Oyster Ticket Stop.
top up pay as you go credit and can add Travelcard season tickets
Customers can top up their pay as you go credit or buy/renew
on Oyster cards:
tickets on an Oyster card or Oyster photocard at an Oyster Ticket
Balham
Ilford
Stop:
Barking
Lewisham
•
7 Day Bus & Tram Pass (Adult and Discount*)
Beckenham Junction
Limehouse
•
7 Day Travelcard (Adult, Child and Discount*)
Blackfriars
Liverpool Street
•
Monthly Bus & Tram Pass (Adult and Discount*)
City Thameslink
Marylebone
•
Monthly Travelcards (Adult, Child and Discount*)
Drayton Park
New Cross
•
Annual Bus & Tram Pass (Adult and Discount*)
Ealing Broadway
Northolt Park
•
Oyster pay as you go
East Croydon
Richmond
*Discount = 16+, 18+ Student, Jobcentre Plus and Bus & Tram
Elmers End
Romford
Discount (different rates apply between these categories)
Essex Road
Stratford
Euston
St Pancras International
For the location of Oyster Ticket Stops, customers should be
Fenchurch Street
Upminster
advised to visit tfl.gov.uk/ticketstopfinder
H
Finsbury Park
Walthamstow Central
Gospel Oak
Watford Junction
Oyster Sales Service
Greenwich
Woolwich Arsenal
Oyster Sales Service manages bulk sales of bus Savers and other
Hackney Downs
Wimbledon
printed tickets for corporate customers.
London Travel Information Centres
Interested companies should phone 020 7712 1000 for details or
email [email address]
Customers can get an Oyster card, top up their pay as you go credit
or buy/renew tickets on an Oyster card or Oyster photocard and
How to pay
buy printed tickets.
London Travel Information Centres are at:
Cash
is accepted at all ticket selling outlets, except at:
Liverpool Street Underground
Victoria Rail station (opposite
• the smaller touchscreen ticket machines at Tube stations
station
Platform 8)
• Oyster online and telesales.
Piccadilly Circus Underground
Heathrow 123 Underground
station
station
Personal cheques
Euston Rail Station (opposite
King’s Cross (Western Ticket
Tube station ticket offices, London Overground station ticket
Platform 10)
Hall)
offices and London Travel Information Centres do not accept
payment by personal cheque.
- 155 -
- 156 -
Where to buy tickets and top up Oyster cards
Where to buy tickets and top up Oyster cards
How to pay
Buying tickets in advance
Company cheques
• Day Travelcards can be bought up to 7 days in advance of the
are accepted at Tube stations and London Travel Information
day of validity/start date.*
Centres for monthly or longer period season tickets
• Group Day tickets can be bought up to 7 days in advance of the
• The customer needs to provide two proofs of their identity and
day of validity/start date.*
their home address
• 7 Day, monthly or longer period tickets on Oyster can be bought
• They need to provide proof of name and address for the
in advance of the start date:
company issuing the cheque when buying tickets at London
♦ up to 30 days before at Tube station and London
Travel Information Centres
Overground ticket offices
• At Tube stations, the cheque must be made payable to ‘London
♦ 7 days before at Oyster Ticket Stops and London Travel
Underground Ltd’
Information Centres
• At London Travel Information Centres, cheques must be made
♦ up to 4 days before from Tube and London Overground
payable to ‘Transport Trading Limited’
station touchscreen ticket machines.
• When paying using a company cheque, the company name and
* Tube station touchscreen ticket machines issue printed
address should written on the back of the cheque
tickets on the start date only.
• When paying at other ticket selling outlets, the customer may
need to ask for cheque payment details
LUL no longer accepts company cheques for pay as you go or any
season tickets less than one month.
London Overground do not accept payment by company cheque.
Credit/Debit cards
Tube stations and London Travel Information Centres accept:
(Note: Travel Information Centres do not accept Diners Club)
Oyster Online and telesales accept:
NOTE: those Oyster Ticket Stops that accept bank cards may
impose a minimum value transaction for using bank cards or may
impose a fee.
- 157 -
- 158 -
Tickets for Visitors
Tickets for Visitors
Tickets for Visitors
Visitor Oyster cards
This section covers:
Visitor Oyster cards can only be used to pay as you go.
•
•
The cards are sold with an initial balance of between £10 and £50
Visitor Oyster cards
on them for pay as you go
• Paper 7 Day Travelcards
• They are only available at adult-rate
• The cards cost £3 each (i.e. a card with a
• Visitor attraction admission tickets
£10 pay as you go balance will cost £13)
• They can be topped up with additional
credit to pay as you go at all standard
outlets at Tube stations, DLR, London
Overground and National Rail stations with Oyster retailing
facilities, Oyster Ticket Stops and Travel Information Centres
• They cannot be loaded with Travelcards or Bus & Tram Pass
season tickets.
• They cannot be registered or protected
Where can customers get a Visitor Oyster card?
At present, Visitor Oyster cards are available from
• Visitor online shop visitorshop.tfl.gov.uk
H
• Visit Britain visitbritain.com
• Some overseas travel agents who sell tickets on our behalf.
H
H
o Gatwick Express: from the ticket office at Gatwick and at
Gatwick and the Gatwick Express desks in both Terminals
o Stansted Express Ticket Office at the Airport rail station
o National Express coaches: ticket offices throughout the UK
including major airports such as Gatwick, Stansted and Luton.
o Eurostar: on board trains travelling to London
o Oxford Tube Coach Service: in Oxford from ticket offices at
Gloucester Green Coach Station and Thornhill Park and Ride
o Superbreak (online)
o East Midland Trains Booking Offices.
- 159 -
- 160 -
Tickets for Visitors
General Information
Visitor Oyster cards
General Information -contents
0
B
Allowing visitors to purchase their Oyster card before they arrive in
the Capital enables them to travel to their final destination with
Page
ease.
Care of Oyster cards and tickets
163
For more information go to visitorshop.tfl.gov.uk
What happens if...?
163
H
The customer loses their season ticket/Oyster
Paper 7 Day Travelcards
163
card/Oyster photocard or has it stolen?
Customers can order 7 Day Travelcards from the Visitor online
The customer no longer needs their season ticket or
164
shop visitorshop.tfl.gov.uk The tickets do not require a supporting
pay as you go credit and wants a refund?
H
H
photocard and the Travelcards are over-stamped to that effect.
The customer needs a season ticket for a different
journey
165
The customer changes address or job
165
The customer does not have their Oyster card with
them
165
Customer Charter
165
Penalty fares and Prosecution for irregular travel
166
Visitor attraction admission tickets
Tickets are available at Travel Information Centres for the
following:
Big Bus Sightseeing Tour
London Zoo
Hampton Court Palace
Madame Tussaud’s, including
admission to the Marvel Super
Kensington Palace
Heroes 4D experience
Kew Gardens
Original London Sightseeing Tour
London Aquarium
St Paul’s Cathedral
London Bridge Experience
Tower Bridge Experience
London Dungeon
Tower of London
London Eye
Windsor Castle
London Eye, including London Windsor Castle excluding state
Eye River Cruise & champagne rooms
• Tickets are valid for admission only and not for travel.
• Prices are available at London Travel Information Centres
- 161 -
- 162 -
General Information
General Information
Care of Oyster cards, Oyster photocards and tickets
What happens if …?
3
B
1
B
• A damaged Oyster card may not operate the Oyster card readers
A customer loses their 5-10, 11-15, 16+ , 18+ Student or Veterans
• A damaged ticket may not operate the ticket gates at Tube,
Concessionary Travel Scheme Oyster photocard or has it
London Overground or National Rail stations
stolen, they must:
• A damaged or defaced Oyster card or ticket may not be accepted
• go to tfl.gov.uk/photocard to arrange a like for like
by a ticket inspector
replacement of a their Oyster photocard on payment of a £10
• If an Oyster card fails to work on an Oyster card reader, the
fee
customer should ask at any Tube station, where it can be
The missing photocard will be stopped so that nobody can use it
replaced free of charge. If the customer is unable to do so, they
• If we cannot provide a like for like replacement for all tickets
should visit tfl.gov.uk/oyster or call the Oyster helpline on
0845
held on the lost/stolen/damaged Oyster card, the customer
H
H
330 9876
should be advised to call the Oyster helpline on 0845 330 9876
• The encoded information on the back of printed tickets can
to arrange a refund of any season ticket on the missing
become damaged if it comes into close contact with magnetic
photocard
objects such as handbag clasps, keys and security passes
• 18+ Student customers can apply for a duplicate photocard in
• If a printed ticket is damaged or becomes illegible, the customer
the same way as if applying for a new one.
should ask at any Tube station where it can be replaced free of
NOTE: Customers must pay for their travel while awaiting delivery
charge. Printed National Rail season tickets should be referred
of their replacement Oyster photocard.
back to the issuing office
The customer no longer needs their season ticket or pay
as you go credit and wants a refund?
What happens if …?
2
B
Refunds are calculated from the day that the customer’s season
The customer loses their season ticket /Oyster card or
ticket is cancelled on their Oyster card or it is returned to us. If the
has it stolen?
season ticket is not cancelled, or a customer starts using it again, a
refund will not be made.
If a customer loses their Oyster card or has it stolen, they must call
the Oyster helpline on 0845 330 9876. They will:
Refunds for season tickets may be made at a Tube station.
•
Customers can also send their Oyster card (and accompanying
arrange to stop the missing card so that nobody c
an use it.
•
Record Card) by recorded/registered delivery to the:
arrange the issue of a duplicate Oyster card or a refund in
accordance with the Conditions of Carriage (subject to the
Oyster Ticketing and Refunds Office,
H
H
customer providing proof of identity)
14 Pier Walk
If the missing Oyster card had pay as you go loaded on it, a refund
North Greenwich
may be made of any credit remaining at the time the card was
London SE10 0ES.
reported missing. We do not make refunds or replace lost or stolen
If a customer is unable to cancel their season ticket immediately,
unregistered or unprotected Oyster cards.
independent third party evidence or a medical certificate must be
If a customer loses their Barclaycard OnePulse advise them to
included with the refund application.
contact Barclaycard Lost and Stolen on
01604 230230, (open daily,
Refunds for unused pay as you go credit can be made by the Oyster
24 hours). Barclaycard will advise TfL that the card has been lost or
Ticketing and Refunds Office. On the spot refunds are also available
stolen and it will be stopped.
at ticket offices if the customer is surrendering their card.
- 163 -
- 164 -
General Information
General Information
What happens if …?
Customer Charter
5
B
4
B
Additional information on how refunds are assessed is contained
If a London Overground journey is delayed for more than 30
within the Conditions of Carriage.
minutes by circumstances within our control, the customer can
H
H
The customer needs a season ticket for a different
apply for a refund to the value of the single delayed journey.
journey
For a refund form and details of London Overground’s Customer
They can:
Charter, the customer should visit tfl.gov.uk/overground pick up a
H
H
•
form from any London Overground station ticket office, or call the
exchange their season ticket once only. Advise them to ask at a
Tube station ticket office or call the Oyster helpline on
Customer Service Centre (London Overground) on
0845 601 4867.
0845 330
9876 so that the exchange can be arranged.
•
If the customer only holds a 7 Day or monthly season ticket or a
Penalty fares and prosecution for irregular travel
6
B
longer period season ticket where the period of validity
When using bus, Tube, tram, DLR or London Overground
remaining is one month or less, they should apply for a refund.
services, it is the customer’s responsibility to:
The customer changes address or job
• have sufficient credit on their Oyster card to cover the
To change any personal details on an Oyster card, the customer
cost of their journey
should go to their online account or call the Oyster helpline on
• have touched in at the start of their journey and, if using the
0845 330 9876.
Tube, DLR, London Overground or National Rail to have touched
out at the end of their journey
The customer does not have their Oyster card with them
• if using a cash single, return, Day, 7 Day, monthly or longer
Explain that they must pay the correct fare for their journey before
period ticket, it must cover the whole of the journey and all the
they travel. If they do not, they will be liable to a Penalty fare or
zones in which the customer wishes to travel. It is the
prosecution. Where the Oyster card holds a season ticket, they can
customer’s responsibility to have the correct ticket.
claim a refund of any additional fare paid twice in any twelve month
If a customer travels without a valid ticket or validated Oyster card
period. For additional information refer to the Conditions of
H
they may be issued with a Penalty fare or may be liable to
Carriage.
H
prosecution.
A Penalty fare of £80 applies on bus, Tube, tram, DLR and London
Customer Charter
5
B
Overground services. This is reduced to £40 if paid within 21 days
If a Tube journey is delayed for more than 15 minutes by
of the date following issue of the Penalty fare notice.
circumstances within our control, the customer can apply for a
refund.
Penalty fares also apply on some National Rail services.
For a refund form and details of London Underground’s Customer
Charter, the customer should visit tfl.gov.uk/tube, pick up a form
H
H
from any Tube station ticket office, or call the Customer Service
Centre (London Underground) on
0845 330 9880.
- 165 -
- 166 -
Where to buy ticket types
Ticket Type
d
Where?
Notes
Oyster
Printe
Pay as you go
Top up pay as you go
• Oyster online tfl.gov.uk/oyster1
• Adults and holders of Bus & Tram Discount photocard
H
H
credit
• Oyster salesline
0845 330 98761
or a Jobcentre Plus Travel Discount Card need an Oyster
• Tube station ticket offices
card to pay as they go.
• London Overground station ticket offices
• Under-18s and Students need an Oyster photocard to
• National Rail station ticket offices2
pay as they go.
•
1
Oyster Ticket Stops
Oyster online and salesline only allow adult Oyster cards
•
to be topped up
Touchscreen ticket machines at Tube stations
2
•
see page 155 for list of National Rail ticket offices selling
Self service ticket machines at London Overground
H
H
stations
tickets on Oyster.
3
•
see page 172 for list of National Rail stations that have
Self service ticket machines at selected DLR stations
H
H
self service machines to top up Oyster cards
• Self service ticket machines at selected National Rail
stations in London3
• London Travel Information Centres
Tube/DLR/London Overground tickets and National Rail through tickets
Cash single/return
• Tube station ticket offices
1 Not all ticket machines sell the full range
tickets
• Touchscreen ticket machines at Tube stations1
• London Overground station ticket offices
• Self service ticket machines at London Overground
stations1
• Self service ticket machines at DLR stations
National Rail through
• Tube station ticket offices
1 Not all ticket machines sell the full range
tickets - cash single
• London Overground station ticket offices
fares
• National Rail station ticket offices
• Touchscreen ticket machines at Tube stations1
• Self service ticket machines at London Overground
stations1
• Self service ticket machines at DLR stations1
• Self service ticket machines at National Rail stations1
- 167 -
Where to buy ticket types
Ticket Type
d
Where?
Notes
Oyster
Printe
Tube/DLR/London
• Tube station ticket offices
No photocard required for under-18s.
Overground Group Day
• London Overground station ticket offices
Tickets
• Touchscreen ticket machines at Tube stations
Adults and under-18 only
DLR tickets
DLR only Group Travel
• Canary Wharf or London City Airport stations1
1 Purchase on day of travel
Adults and under-18 only
• DLR Customer Services on
020 7363 97002
2 Purchase at least 7 days in advance
DLR Rail & River Rover
• City Cruises ticket offices at Westminster, Waterloo, 1 Purchase on day of travel
Adult and under-16 only
Tower and Greenwich piers1
2 Purchase at least 7 days in advance
• DLR Customer Services on
020 7363 97002
Travelcards
Day Travelcard
• Tube station ticket offices
1 Not always the full range
Adult, National Rail
• London Overground station ticket offices
Railcard and under-16 only
• National Rail station ticket offices
• Touchscreen ticket machines at Tube stations1
• Self service ticket machines at London Overground
stations1
• Self service ticket machines at DLR stations1
• Self service ticket machines at National Rail stations1
• Tram Stops
• London Travel Information Centres
- 168 -
Where to buy ticket types
Ticket Type
d
Where?
Notes
Oyster
Printe
7 Day or monthly
• Oyster online tfl.gov.uk/oyster1
1 Oyster online and salesline only sell adult-rate
H
H
Travelcard
• Oyster salesline
0845 330 98761
2 Only selected stations (see page 155 for current list) sell
H
H
H
• Tube station ticket offices
Travelcards on Oyster. All National Rail stations
• London Overground station ticket offices
continue to sell Travelcards as printed tickets
•
3 see
page 172 for a list of National Rail stations that
National Rail station ticket offices2
H
H
•
have self service machines to top up Oyster cards
Touchscreen ticket machines at Tube stations
• Self service ticket machines at London Overground
stations1
• Self service ticket machines at selected National Rail
stations in London3
• Oyster Ticket Stops
• London Travel Information Centres
3 monthly Travelcard
• Oyster online tfl.gov.uk/oyster1
1 adult-rate only
H
H
• Oyster salesline
0845 330 98761
2 Only selected stations (see page 155 for current list) sell
H
• Tube station ticket offices
Travelcards on Oyster. All National Rail stations
• London Overground station ticket offices
continue to sell Travelcards as printed tickets
• National Rail station ticket offices2
• London Travel Information Centres 1
6 monthly Travelcard
• Oyster online tfl.gov.uk/oyster1
1 adult-rate only
H
H
Not Jobcentre Plus
• Oyster salesline
0845 330 98761
2 Only selected stations (see page 155 for current list) sell
H
H
• Tube station ticket offices
Travelcards on Oyster. All National Rail stations
• London Overground station ticket offices
continue to sell Travelcards as printed tickets
• National Rail station ticket offices2
• London Travel Information Centres 1
Annual Travelcard
• Oyster online tfl.gov.uk/oyster1
1 Oyster online and salesline only sell adult-rate
H
H
Not Jobcentre Plus
• Oyster salesline
0845 330 98761
2 Only selected stations (see page 155 for current list) sell
H
H
• Tube station ticket offices
Travelcards on Oyster. All National Rail stations
• London Overground station ticket offices
continue to sell Travelcards as printed tickets
•
3 Not annual child rate Travelcards
National Rail station ticket offices2
,
• London Travel Information Centres3
- 169 -
Where to buy ticket types
Ticket Type
d
Where?
Notes
Oyster
Printe
Odd period Travelcard
• Tube station ticket offices
1 Only selected stations (see page 155 for current list) sell
H
H
H
up to 3 months for
• London Overground station ticket offices
Travelcards on Oyster. All National Rail stations
Jobcentre Plus
• National Rail station ticket offices1
continue to sell Travelcards as printed tickets
Bus tickets
Cash single & return
• On bus1
1 Buses in Central London do not sell tickets. Purchase
tickets
• Roadside Ticket Machines
from roadside ticket machine before boarding.
Adult rate only
7 Day Bus & Tram Pass
• Tube station ticket offices
1 Not all types are available at all machines. Also sell Bus
• Oyster Ticket Stops
& Tram discount, 18+ Student, Jobcentre Plus, 16+ (Not
• London Travel Information Centres
16+ on Queue Buster Machines – touchscreen ticket
• Touchscreen ticket machines at Tube stations1
machines at Tube stations that only accept payment by
•
credit or debit card)
Ticket Vending Machines at London Overground
stations
• Ticket Vending Machines at selected National Rail
stations
Monthly Bus & Tram
• Tube station ticket offices
Pass
• Oyster Ticket Stops
• Touchscreen ticket machines at Tube stations1
• London Travel Information Centres
• Ticket Vending Machines at London Overground
stations
• Ticket Vending Machines at selected National Rail
stations
Odd period Bus &
• Tube station ticket offices
Tram Pass
up to 3 months for
Jobcentre Plus
up to 6 months for Bus &
Tram Discount
- 170 -
Where to buy ticket types
Ticket Type
d
Where?
Notes
Oyster
Printe
Annual Bus & Tram
• Oyster online tfl.gov.uk/oyster1
1 Available online/by phone only for adults when getting
H
H
Pass
• Oyster salesline
0845 330 98761
an Oyster card for the first time.
Adult, 18+ Student and
•
2
Tube station ticket offices
not available at half adult rate
16+ only
•
Oyster Ticket Stops
• London Travel Information Centres2
Tram tickets
Cash single tickets
• Self service machines at tram stops
• Tram feeder bus services
- 171 -
Where to buy ticket types
National Rail Stations with self service ticket machines where passengers can top up their pay as you go credit and add 7 Day Travelcard to their
Oyster cards:
Alexandra Palace
Kings Cross
Acton Mainline
Bethnal Green
Euston
Blackfriars
Loughborough Junction
Ealing Broadway
Cambridge Heath
Watford Junction
Bowes Park
Mill Hill Broadway
Hanwell
Clapton
City Thameslink
Morden South
Hayes & Harlington
Hackney Downs
Cricklewood New
Barnet Paddington
Ilford
Drayton Park
New Southgate
Southall
Liverpool Street
Elephant & Castle
Oakleigh Park
West Drayton
London Fields
Elstree & Borehamwood
Palmers Green
West Ealing
Rectory Road
Enfield Chase
South Merton
Romford
Finsbury Park
St Helier
Seven Sisters
Gordon Hill
St Pancras International
St James St
Grange Park
Sutton Common
Stamford Hill
Hadley Wood
Tooting
Stoke Newington
Harringay
West Hampstead Thameslink
Stratford
Haydons Road
West Sutton
Tottenham Hale
Hendon Wimbledon
Chase
Walthamstow Central
Hornsey Winchmore
Hill
- 172 -
Where to buy ticket types
Abbey Wood
Deptford
New Cross
Balham
Queens Road Peckham
Albany Park
Eden Park
New Eltham
Battersea Park
Reedham
Barnehurst Elmers
End Nunhead
Belmont
Riddlesdown
Beckenham Hill
Elmstead Woods
Orpington Carshalton Sanderstead
Beckenham Junction
Eltham
Penge East Carshalton
Beeches
Selhurst
Bellingham Erith
Petts
wood Caterham
Smitham
Belvedere Falconwood Plumstead Cheam
South
Croydon
Bexley Greenwich
Ravensbourne
Chipstead
Streatham
Bexleyheath Grove
Park
Shortlands
Clapham High Street
Streatham Common
Bickley Hayes Sidcup Coulsdon South
Streatham Hill
Blackheath
Herne Hill
Slade Green
East Croydon
Sutton
Bromley North
Hither Green
St Johns East
Dulwich
Tadworth
Bromley South
Kent House
St Mary Cray
Epsom Downs
Tattenham Corner
Cannon Street
Kidbrooke
Sundridge Park
Ewell East
Thornton Heath
Catford Knockholt Sydenham
Hill Gipsy
Hill
Tulse
Hill
Catford Bridge
Ladywell
Victoria 1-8 Hackbridge Upper
Warlingham
Charing Cross
Lee
Waterloo East
Kenley
Victoria 9-19
Charlton Lewisham Welling
Kingswood Waddon
Chelsfield
London Bridge 1-6
West Dulwich Mitcham
Eastfields
Wallington
Chislehurst
Lower Sydenham
West Wickham Mitcham
Junction
Wandsworth
Common
Clock House
Maze Hill
Westcombe Park
Norbury
Wandsworth Road
Crayford Mottingham
Woolwich
Arsenal
North Dulwich
West Norwood
Crofton Park
New Beckenham
Woolwich Dockyard
Peckham Rye
Whyteleafe
Denmark Hill
Purley
Whyteleafe South
Purley
Oaks
Woodmansterne
- 173 -
Out of station Interchanges
The following pairs of stations are recognised out of station interchanges
Blue stations are London Underground, Teal stations are DLR, Orange stations are London Overground and Black stations are National Rail.
Aldgate
Fenchurch St
Embankment
Charing Cross
Archway
Upper Holloway
Embankment
Waterloo
Baker Street
Marylebone
Clapham North
Clapham High Street
Balham
Balham
Edgware Road (H&C)
Marylebone
Bank
Cannon Street
Edgware Road (Bakerloo)
Edgware Road (H&C)
Bank
Monument
Elephant &Castle
Elephant & Castle
Bank
Liverpool St
Euston
Euston Square
Bank
Fenchurch St
Euston
Euston
Blackfriars
Blackfriars
Euston
St Pancras International
Bounds Green
Bowes Park
Euston R
Kings Cross
Bow Road
Bow Church
Euston Square
Euston
Bromley South
Bromley North
Finchley Road
Finchley Road & Frognal
Brixton
Brixton NR
Forest Gate
Wanstead Park
Catford Bridge
Catford
Hammersmith (D&P)
Hammersmith (H&C)
Camden Town
Camden Road
Hanger Lane
Park Royal
Canary Wharf
Canary Wharf
Harringay
Harringay Green Lanes
Canary Wharf
Heron Quays
Hackney Downs
Hackney Central
Cannon Street
Cannon Street
Kings Cross
St Pancras International
Charing Cross
Charing Cross
Kings Cross
Kings Cross
Clock House
Kent House
Kentish Town
Kentish Town West
Dalston Kingsland
Dalston Junction
Kenton
Northwick Park
- 174 -
Out of station Interchanges
Kilburn
Brondesbury
Sudbury Hill
Sudbury Hill Harrow
Lancaster Gate
Paddington
Temple
Blackfriars
Lewisham
Lewisham
Tottenham Hale
Tottenham Hale
Leytonstone
Leytonstone H Rd
Tower Gateway
Fenchurch Street
Limehouse
Limehouse
Tower Gateway
Aldgate
Liverpool Street
Liverpool Street
Tower Hill
Tower Gateway
Liverpool Street
Fenchurch Street
Tower Hill
Fenchurch Street
London Bridge
London Bridge
Vauxhall
Vauxhall
Manor Park
Woodgrange Park
Upper Warlingham
Whyteleafe
Mansion House
Blackfriars
Victoria (Gatwick Express)
Victoria (Southern)
Mansion House
Cannon St NR
Victoria (Gatwick Express)
Victoria (Southeastern)
Marylebone
Marylebone
Victoria (Gatwick Express)
Victoria
Marylebone
Paddington
Victoria
Victoria (Southern/Southeastern)
Monument
Fenchurch Street
Walthamstow Central
Walthamstow Central
New Cross
New Cross Gate
Walthamstow Central
Walthamstow Queen’s Road
Paddington
Paddington
Waterloo
Waterloo East
St Pancras International
Kings Cross
Waterloo
Waterloo
Penge East
Penge West
Waterloo East
Waterloo
Putney
East Putney
West Hampstead
West Hampstead
Seven Sisters
South Tottenham
West Hampstead
West Hampstead Tramlink
Shadwell
Shadwell
West Hampstead
West Hampstead Tramlink
Shepherd’s Bush
Shepherds Bush
Wood Lane
White City
Southwark
Waterloo East
Out of station Interchanges also apply between different gatelines
within the same station, such as Waterloo, Victoria and Kings Cross.
- 175 -
Tube map
1
2
3
4
5
6
7
8
9
Epping
Check before you travel
Chesham
9
Watford Junction
Chalfont &
Bank
Waterloo & City line open
0615
Theydon Bois
Latimer
8
7
Special fares apply
Watford High Street
8 7 6
5
High Barnet
until
2148 Mondays to Fridays and
Watford
Cockfosters
Debden
0800 until
1830 Saturdays.
Amersham
Bushey
Totteridge & Whetstone
Chorleywood
Croxley
Oakwood
Loughton
6
Closed Sundays and Public Holidays
A
Carpenders Park
A
Woodside Park
Buckhurst Hill
--------------------------------------------------------------------------------------
Rickmansworth
Moor Park
Southgate
Roding
Blackfriars
Underground station closed until
Hatch End
Grange
Mill Hill East
Northwood
West Finchley
Arnos Grove
Valley
Hill
5
late
2011
West Ruislip
Northwood
Edgware
Headstone Lane
Hills
--------------------------------------------------------------------------------------
Stanmore
Hillingdon
Ruislip
4
Bounds Green
Chigwell
Finchley Central
Camden Town
From
1300 until
1730 Sundays open
Harrow &
Burnt Oak
Hainault
Ruislip Manor
Pinner
Wealdstone
Canons Park
Wood Green
Woodford
for interchange and exit only
East Finchley
Uxbridge
Ickenham
Colindale
Fairlop
Eastcote
North Harrow
Harringay
--------------------------------------------------------------------------------------
Kenton
South Woodford
Queensbury
Turnpike Lane
Green Lanes
Hendon Central
Highgate
Barkingside
Canary Wharf
Step-free interchange between
Harrow-
Northwick
Preston
4
Crouch Hill
South Tottenham
Snaresbrook
on-the-Hill
Park
Road
Underground, Canary Wharf DLR
Ruislip
Kingsbury
Rayners Lane
Brent Cross
Archway
Manor House
Seven
Newbury Park
Gardens
Blackhorse
and Heron Quays DLR stations at
Sisters
Road
West
South Kenton
Golders Green
3
Redbridge
Gospel
Harrow
street
level
Oak
Tufnell Park
Upper Holloway
South Harrow
Neasden
Hampstead
North Wembley
Tottenham
Walthamstow
--------------------------------------------------------------------------------------
Hampstead
Wanstead
Gants
South Ruislip
Wembley
Heath
Finsbury
Hale
Central
Upminster
B
Hill
Park
Arsenal
Cannon Street
Open until
2100 Mondays to Fridays.
Wembley Central
Dollis Hill
Kentish Town
Leytonstone
Park
B
Finchley Road
Closed Saturdays and Sundays
Sudbury Hill
Walthamstow
Upminster Bridge
Willesden Green
Holloway Road
Leyton
Leytonstone
Stonebridge Park
& Frognal
Kentish
Queen’s Road
Midland Road
High Road
--------------------------------------------------------------------------------------
Town West
Belsize Park
Hornchurch
Northolt
Harlesden
Kilburn
Caledonian Road
Highbury &
Heron Quays
Step-free interchange between
Kensal
Brondesbury
Islington
Leyton
Sudbury Town
Rise
Park
Willesden Junction
West Hampstead
Dagenham
Heron Quays and Canary Wharf
Stratford
East
Elm Park
International
Underground station at street level
Brondesbury
Finchley Road
Camden Town
Caledonian
Kensal Green
Road &
Canonbury
--------------------------------------------------------------------------------------
Alperton
Swiss Cottage
Barnsbury
Dagenham
Queen’s Park
Kilburn
South
2Chalk Farm
Dalston
Camden
Kingsland
Road
3
Wanstead Park
Hackney Central
Mornington
Dalston Junction
Stratford
Hounslow West Step-free access for wheelchair
Heathway
St. John’s Wood
Greenford
High Road
Hampstead
Crescent
Homerton
Hackney
users
only
Becontree
King’s Cross
Wick
Woodgrange Park
Kilburn Park
St. Pancras
--------------------------------------------------------------------------------------
Haggerston
Edgware
Upney
Perivale
Great
Maida Vale
Paddington
Tottenham
Northern line trains will not stop
Road
Marylebone
Portland
Stratford
Euston
Baker
Warwick Avenue
High Street
Court Road
at Tottenham Court Road until
Street
Street
2
Barking
Pudding
Angel
Royal Oak
Hoxton
late
2011
Mill Lane
East Ham
C
Hanger Lane
Abbey
C
Old Street
Bethnal
Westbourne Park
Road
--------------------------------------------------------------------------------------
Warren Street
Euston
Edgware
Green
Mile End
Square
Upton Park
Road
Turnham Green Served by Piccadilly line trains early
Farringdon
Park Royal
Regent’s Park
Bow Road
Liverpool
Plaistow
Ladbroke Grove
Shoreditch
mornings and late evenings only
Bayswater
Russell
Street
High Street
Square
Barbican
Latimer Road
--------------------------------------------------------------------------------------
Bromley-
West Ham
North Ealing
Bow Church
Goodge
by-Bow
White
Shepherd’s
Moorgate
Victoria
Major escalator refurbishment
East
Notting
Lancaster
Bond
Oxford
Street
Chancery
Acton
City
Bush
Hill Gate
Gate
Street
Circus
Lane
Devons Road
Stepney Green
works until early 2012. Use nearby
Ealing Broadway
Aldgate
Star Lane
St. Paul’s
stations or alternative routes
West
North
Holland
Queensway
Marble
Tottenham
Holborn
East
6 5 4 3
Langdon Park
Whitechapel
Acton
Acton
Park
Arch
Court Road
Bank
--------------------------------------------------------------------------------------
Wood Lane
Covent Garden
Aldgate
Canning
All Saints
Town
Waterloo
Waterloo & City line open
0615
High Street
Green Park
Acton Central
Kensington
Leicester Square
Shadwell
until
2148 Mondays to Fridays and
Shepherd’s Bush
Ealing Common
2
1
2
Royal
3
4
1
Westferry
Blackwall
Victoria
Custom House for ExCeL
Market
Hyde Park Corner
Piccadilly
0800 until
1830 Saturdays.
Kensington
Cannon Street
Poplar
Limehouse
Circus
East
South Acton
Monument
Tower
(
Olympia)
Closed Sundays and Public Holidays
Knightsbridge
India
Prince Regent
Goldhawk Road
Mansion House
Hill
D
F
enchurch Street
Tower
Wapping
West
--------------------------------------------------------------------------------------
Charing
D
Barons
Gloucester
Blackfriars
Gateway
India Quay
West Silvertown
Royal Albert
Cross
West India Quay Not served by DLR trains from
Acton Town
Court
Road
St. James’s
River Thames
Hammersmith
South Ealing
Victoria
Park
Temple
Beckton Park
Bank towards Lewisham before
Rotherhithe
Canary Wharf
Pontoon Dock
1900 on Mondays to Fridays
Northfields
Cyprus
Chiswick
North
Turnham Stamford Ravenscourt
West
Sloane
Westminster
Earl’s
South
Embankment
--------------------------------------------------------------------------------------
Park
London
Canada
Greenwich
Green
Brook
Park
Kensington
Court
Kensington
Square
Bermondsey
Boston Manor
Bridge
Water
Heron Quays
for The O
2
Gallions Reach
London City Airport
Osterley
Waterloo
West Brompton
Key to lines
South Quay
Gunnersbury
Surrey Quays
Crossharbour
Bakerloo
Hounslow East
Pimlico
Southwark
Hounslow
Fu
2
2
Beckton
King George V
West
Kew Gardens
Mudchute
Imperial
Central
Hounslow Central
Wharf
Parsons Green
Borough
Island Gardens
Hatton Cross
Richmond
Circle
Heathrow
3 lham Broadway
1 Lambeth
North
Putney Bridge
E Terminals 1, 2, 3
Woolwich Arsenal
E
Cutty Sark for
District
Maritime Greenwich
Heathrow
4
East Putney
3
Vauxhall
Terminal 4
Elephant & Castle
New Cross
Greenwich
Hammersmith & City
Southfields
Brockley
Jubilee
Heathrow Terminal 5
Clapham
2
5
New Cross Gate
Deptford Bridge
Oval
Kennington
Wimbledon Park
Junction
Honor Oak Park
Elverson Road
Stockwell
Wimbledon
Metropolitan
Clapham North
Forest Hill
Lewisham
4
Clapham Common
Northern
Sydenham
Brixton
Clapham South
Piccadilly
Penge West
Balham
Anerley
Victoria
Tooting Bec
F
F
Crystal Palace
Norwood Junction
Tooting Broadway
Waterloo & City
West Croydon
Colliers Wood
3
DLR
South Wimbledon
5
London Overground
Morden
Transport for London
4
This diagram is an evolution of the original design conceived in 1931 by Harry Beck
Correct at time of going to print, August 2011
1
2
3
4
5
6
7
8
9
MAYOR OF LONDON
Transport for London
A
B
C
D
E
F
G
H
Towards
Towards
Towards
Towards
Towards
Towards
Towards
Chesham
Aylesbury
Hemel Hempstead
Luton
Welwyn Garden City
Hertford North
Cheshunt
Cheshunt, Hertford East
ZONE
ZONE
ZONE
ZONE
ZONE
ZONE
ZONE
and Stansted Airport
London’s
Elstree & Borehamwood
Epping
Watford Junction
Hadley Wood
Amersham
9
8
7
8
8
7
6
Crews Hill
Turkey Street
Enfield Lock
Gordon Hill
Theydon Bois
Watford
Enfield
Watford High Street
Cockfosters
ZONE
Enfield Chase
Town
Rail & Tube
Debden
Chalfont
High Barnet
New Barnet
Oakwood
& Latimer
Bushey
Croxley
5
Grange Park
Bush Hill
Southgate
Brimsdown
Loughton
Totteridge & Whetstone
Park
1
Chorleywood
Carpenders Park
Winchmore Hill
Southbury
1
Arnos Grove
services
Towards
Oakleigh Park
Chingford
Buckhurst Hill
Woodside Park
High Wycombe
Rickmansworth
Moor Park
Towards
Bounds Green
Ponders End
Hatch End
Palmers Green
Shenfield
Edgware
Roding
West Finchley
Northwood
ZONE
Valley
Chigwell
Mill Hill Broadway
West Ruislip
Stanmore
New Southgate
Edmonton Green
Highams Park
Northwood
Headstone Lane
Hillingdon
Mill Hill East
Hills
4
Bowes Park
Angel Road
Canons Park
Woodford
Silver Street
Grange Hill
Ruislip
Harrow & Wealdstone
Burnt Oak
Oyster pay as you go
Uxbridge
Ickenham
Finchley Central
Pinner
Ruislip
Harold Wood
Queensbury
Wood Street
Manor
Alexandra Palace
Wood Green
Hainault
White Hart Lane
Northumberland
Oyster pay as you go is valid at
North Harrow
East Finchley
Kenton
Colindale
Park
Eastcote
Kingsbury
Hendon Central
Ruislip
Hornsey
Fairlop
Towards
all stations and on all services
Highgate
Gardens
Turnpike Lane
Bruce Grove
South Woodford
Rayners Lane
Harrow-
Northwick
Preston
Southend and
Gidea Park
on-the-Hill
Park
Road
Wembley Park
Hendon
Brent Cross
Shoeburyness
shown on this map, except on
Blackhorse
Archway
Harringay
Tottenham
Barkingside
South Ruislip
Neasden
ZONE
Road
West Harrow
Golders Green
Seven Sisters
Hale
Southeastern High Speed,
Harringay
South Harrow
Walthamstow
South Kenton
Dollis Hill 3
Crouch Hill
Green Lanes
Central
Cricklewood
Tufnell Park
Newbury Park
Hampstead
Heathrow Express and
Sudbury Hill
Wembley
Willesden
Manor
South
Snaresbrook
Romford
Emerson
North Wembley
Stamford Hill
Harrow
Stadium
Green
Hampstead Heath
House
Tottenham
Park
Upminster
Redbridge
Heathrow Connect between
Northolt
Gospel Oak
Walthamstow
Park
Kilburn
St. James
Queen’s Road
Northolt
Sudbury Hill
Sudbury &
Wembley Central
Hayes & Harlington and
Street
Wanstead
Gants Hill
Upminster
Harrow Road
Finchley Road
Stoke Newington
Kentish Town
Upper Holloway
Leyton
Chadwell
Bridge
& Frognal
Leytonstone
Heathrow Airport.
2
Stonebridge Park
West
Midland Road
Heath
Hornchurch
2
Sudbury Town
Harlesden
Kentish Town
Rectory Road
Ockendon
Brondesbury
West Hampstead
Belsize Park
Arsenal
Finsbury Park
Elm Park
Willesden Junction
Park
Stratford
Chalk Farm
Holloway Road
International
Greenford
Clapton
Leyton
Leytonstone
Goodmayes
High Road
Alperton
Kensal Rise
Brondesbury
Camden Town
Dagenham East
Finchley Road
Camden
Key to lines and symbols
Kensal Green
ZONE
Hackney
Road
Seven Kings
Caledonian Road
Downs
Drayton
Dalston
Hackney
Hackney
Dagenham
Chafford
Perivale
Park
Canonbury
Kingsland
Central
Wick
Wanstead Park
Heathway
Hundred
Queen’s Park
2
Ilford
Swiss Cottage
Mornington
Crescent
Bakerloo
Stratford
Manor Park
Caledonian
Homerton
St. Pancras
London Fields
Becontree
Central
Kilburn Park
Road &
Kilburn
South
Highbury &
Dalston
Inter-
St. John’s Wood
King’s
Barnsbury
Maryland
Forest
Islington
South Greenford
Maida Vale
High Road
Hampstead
Junction
national
Cambridge Heath
Woodgrange
Cross
Gate
Circle
Park
Warwick
Towards
Edgware
Great
Haggerston
Stratford
Bethnal Green
Avenue
Road
High Street
Southend
District
Marylebone
Baker Street Portland
Angel
Euston
Hanger Lane
Street
Essex Road
Upney
Hammersmith & City
Pudding
Castle Bar Park
Royal Oak
Dagenham
Rainham
Purfleet
Grays
Farringdon
Hoxton
Bethnal
Mill Lane
Abbey Road
Dock
Edgware
Jubilee
Warren
Euston
Old Street
Green
Mile End
ZONE
ZONE
ZONE
Park Royal
ZONE
ZONE
Paddington
ZONE
Road
Street
Square
Barbican
Bromley
Upton
Metropolitan
Northern
6
5
4
Liverpool
West
Regent’s
by-Bow
Westbourne Park
Russell
Street
Drayton Green
Acton
3
2
Park
Bayswater
1
Bow
Road
Plaistow
Park
East Ham
Goodge
Shoreditch
Square
North Ealing
Ladbroke Grove
Barking
Latimer
Street
High Street
Bow
Piccadilly
Road
Moorgate
Church
Ealing
Acton
North
Holland
Notting
Lancaster
Bond
Oxford
Chancery
Stepney Green
West Ham
Acton White City
Park
Gate
Holborn
ZONE
ZONE
ZONE
ZONE
ZONE
ZONE
Broadway
West
West
Main
Hill Gate
Lane
Victoria
Hayes &
Street
Circus
Devons Road
3
Drayton
Harlington
Southall
Hanwell
Ealing
Line
Aldgate
St. Paul’s
Whitechapel
Waterloo & City
East
Queensway
Marble
Tottenham
City
1
East
2
Star Lane
3
4
5
6
3
Langdon Park
Acton Wood
Arch
Court Road
Shepherd’s
Covent
Thameslink
Towards
Lane
Acton
Bank
Bush
Garden
High Street
Aldgate
Slough
Docklands Light Railway
Central
All Saints
Kensington
Green Park
Mansion
Canning
Royal
Custom House
Shepherd’s
Leicester
House
Shadwell
Town
Ealing
Westferry
Blackwall
Victoria
for ExCeL
Kensington
London Overground
Bush Market
Blackfriars
Hyde Park Corner
Piccadilly
Square
Common
(Olympia)
South
Circus
Prince Regent
Poplar
London Tramlink
Acton
Cannon
Tower
Limehouse
East
Monument
Tower
Goldhawk Road
Knightsbridge
Charing
Street
Hill
Gateway
India
Royal Albert
Acton
Cross
South
Town
Barons
Gloucester
Temple
West Silvertown
Beckton Park
Chiltern Railways
Hammersmith
Fenchurch Street
Ealing
Sloane
Court
Road
Square
Wapping
West India
Victoria
Westminster
Cyprus
c2c
Boston Manor
Quay
Northfields
River Thames
Gallions Reach
First Capital Connect
Chiswick
Turnham Stamford Ravenscourt
West
Earl’s
St. James’s
South
Embankment
Pontoon Dock
Osterley
Park
Green
Brook
Park
Kensington
Court
Park
Rotherhithe
Kensington
North Greenwich
Beckton
First Great Western
Hounslow
for The O
Bermondsey
2
Canary Wharf
East
West
Heathrow Connect
London City Airport
Brompton
Pimlico
Hounslow
Southwark
Canada Water
Heron Quays
Heathrow Express
Central
Waterloo
South Quay
Fulham
and
London Midland
Hounslow
Gunnersbury
London
Crossharbour
King George V
Broadway
Waterloo East
West
Kew
Lambeth
Bridge
Surrey Quays
Mudchute
National Express East Anglia
Bridge
North
Hatton
Island Gardens
Cross
Imperial
Chiswick
Borough
Southern
Wharf
Brentford
Battersea
Vauxhall
Southeastern
Heathrow
Park
Cutty Sark for
Westcombe
Woolwich
Elephant & Castle
4
Parsons Green
Terminals
Maritime Greenwich
Syon Lane
Deptford
Park
Dockyard
Plumstead
4
Southeastern high speed
1, 2, 3
Kew Gardens
South Bermondsey
Putney Bridge
Belvedere
Greenwich
Maze
South West Trains
Woolwich
Abbey
Barnes Bridge
Isleworth
ZONE
Charlton
River Thames
Hill
Arsenal
Wood
Queenstown
Queen’s Road Peckham
New Cross
Oval
Deptford Bridge
North
Road (Battersea)
Kennington
Interchange stations
2
Erith
Sheen
Barnes
Clapham Junction
Wandsworth Road
Elverson Road
Airport
Heathrow
Heathrow
Stockwell
St. Johns
Towards
Terminal 5
Terminal 4
Slade Green
Richmond
Mortlake
Putney
Wandsworth
Clapham High Street
Loughborough
Ebbsfleet
Riverboat services
Junction
Denmark Hill
Nunhead
New Cross Gate
Blackheath
Kidbrooke
Falconwood
Bexleyheath
St. Margarets
East Putney
Town
International
Clapham North
Hounslow
Kew Gardens
Station in both fare zones
Brockley
Peckham Rye
Lewisham
Eltham
Welling
Barnehurst
Southfields
Earlsfield
Clapham
Tramlink fare zone
Wandsworth
Common
Honor Oak Park
Towards
Wimbledon Park
Haydons
Common
Twickenham
Clapham South
East Dulwich
Road
Staines
Feltham
Brixton
Hither Green
Forest Hill
Wimbledon
Balham
Ladywell
North Dulwich
Crofton Park
Whitton
Sydenham
Albany
Tooting
Herne Hill
Lee
New Eltham
Park
Crayford
Bec
West
Sydenham
Dundonald
Dulwich
Hill
Catford
Catford Bridge
Road
Tooting
Strawberry
Mottingham
Sidcup
Bexley
Broadway
Towards
Hill
ZONE
Bellingham
Raynes Park
Grove Park
Dartford and
Towards
Merton Park
Gravesend
Tulse Hill
Beckenham Hill
Lower Sydenham
New Malden
Streatham
Shepperton
3
Elmstead
Colliers Wood
Hill
Gipsy Hill
Woods
Sundridge Park
Wimbledon
Tooting
Penge East
New Beckenham
Hampton
Fulwell
Teddington
Hampton
Kingston
Norbiton
Chase
West Norwood
Bromley North
Chislehurst
Kent House
Ravensbourne
Wick
Bickley
St. Mary Cray
5
South Wimbledon
Crystal
Towards
Penge West
Palace
5
Streatham
Swanley and
Motspur
Shortlands
Bromley
Sevenoaks
Park
South
Berrylands
Morden Road
Streatham
Anerley
Petts
Avenue
Beckenham
Birkbeck
Beckenham
Wood
Morden
Common
Road
Road
Phipps Bridge
Junction
Mitcham
Norbury
Harrington
Hampton
Thames
Malden
ZONE
Eastfields
Orpington
Surbiton
Norwood
Road
Court
Ditton
Belgrave Walk
Manor
Junction
Clock House
Thornton Heath
Chelsfield
Mitcham
4
South Merton
Selhurst
Elmers End
Beddington
Waddon
Arena
Knockholt
Lane
Marsh
Tolworth
Morden South
Wandle Park
Woodside
Eden Park
Mitcham
Therapia Ampere
Reeves
Worcester
Junction
Lane
Way
Blackhorse Lane
Corner
West Croydon
West Wickham
Park
St. Helier
Addiscombe
Towards
Centrale
Wellesley Road
Hackbridge
Hayes
Sevenoaks
Sutton Common
Lebanon
Chessington North
George Street
Road
Stoneleigh
West Sutton
Carshalton
Church
Sandilands
East Croydon
Towards
Street
Waddon
Lloyd Park
Woking and
ZONE
South Croydon
Guildford
Chessington South
Wallington
Coombe Lane
Carshalton
Sutton
Purley Oaks
Beeches
5
Gravel Hill
Purley
6
Belmont
Addington Village
6
Towards
Guildford
Cheam
Sanderstead
Fieldway
Ewell West
Woodmansterne
Coulsdon Town
Reedham
(Smitham)
ZONE
King Henry’s Drive
Chipstead
Riddlesdown
Ewell East
Banstead
New Addington
Kingswood
6
Kenley
Whyteleafe
Upper Warlingham
Tadworth
Coulsdon South
Whyteleafe South
Epsom Downs
Tattenham Corner
Caterham
Towards
Towards
Epsom and
Towards
East Grinstead
Dorking
Gatwick Airport
and Uckfield
© Transport for London and ATOC
August 2011 poster
A
B
C
D
E
F
G
H
Kings Langley
Radlett
Potters Bar
Cuffley
Theobalds
Waltham Cross
Watford Junction
Grove
Oyster pay as you go tariffs for journeys on
Aylesbury
Watford High Street
National Rail/London Overground services
Elstree & Borehamwood
Hadley Wood
Crews Hill
Amersham
Chalfont & Latimer
Chorleywood
Enfield
Bushey
Rickmansworth
Gordon Hill
Town
TfL pay as you go fares are charged
New Barnet
Enfield Chase
Bush
for any journey that is wholly
Carpenders Park
Hill
Park
on a route shown in green
Turkey
Enfield Lock
Grange Park
Street
Denham
Hatch End
Oakleigh Park
Winchmore Hill
Brimsdown
Mill Hill Broadway
Southbury
Headstone Lane
National Rail pay as you go fares are
Edmonton Green
Ponders End
Chingford
Palmers Green
New Southgate
charged if any part of your journey
Silver Street
Harrow & Wealdstone
Highams Park
is on a route shown in red
West Ruislip
Bowes Park
Angel Road
White Hart Lane
Hendon
Alexandra Palace
Kenton
Bruce Grove
Wood Street
Hornsey
Northumberland
Park
Harringay
Seven
Tottenham
Walthamstow
Routes where pay as you go cannot
Harrow-on-the-Hill
Harringay
Green Lanes
Sisters
Hale
Central
Crouch
be used. Also not valid on Southeastern
South Kenton
Cricklewood
Hill
South
Blackhorse
Tottenham
high speed services to and from
South Ruislip
Wembley
Road
North Wembley
Stamford Hill
Stadium
Walthamstow
St Pancras International
Upper
Queens Road
Holloway
St
Northolt
Sudbury Hill
Sudbury &
Gospel
Stoke
James
Park
Harrow
Harrow Road
West
Hampstead
Oak
FINSBURY
Newington
Wembley Central
Street
Brondesbury
Hampstead
Heath
PARK
Effective from 31st August 2011
Stonebridge Park
Finchley Road
Rectory Road
Leyton Midland Road
© Association of Train Operating Companies – September 2011
Greenford
Brondesbury
Clapton
Harlesden
& Frognal
Kentish Town West
Park
Kensal Rise
Drayton Park
Willesden Junction
Kensal Green
Kentish Town
Hackney
Dalston
Queens Park
Downs
Leytonstone High Road
South Greenford
Canonbury
Kingsland
Homerton
Kilburn
South
Camden Road
Caledonian Road
Highbury
Hackney
High Hampstead
& Barnsbury
& Islington
Central
Road
Hackney
Dalston
Wick
Wanstead Park
Junction
London
Castle Bar Park
Essex Road
Fields
Haggerston
Forest
Manor
Seven
Chadwell
Gidea
Harold
ST PANCRAS
KINGS
Brentwood
Maryland
Gate
Park
Kings
Heath
Park
Wood
PADDINGTON
MARYLEBONE
EUSTON
INTERNATIONAL
STRATFORD
CROSS
Cambridge
Old Street
Heath
Hoxton
Ilford
Goodmayes
ROMFORD
Drayton Green
Bethnal
Emerson Park
Shoreditch
Green
Woodgrange Park
Farringdon
MOORGATE
High Street
West
Hayes &
West
Ealing
Acton
Iver
Drayton
Harlington
Southall
Hanwell
Ealing
Broadway
Main Line
West Horndon
Shepherds
LIVERPOOL
Bush
STREET
Whitechapel
West Ham
Barking
Upminster
Acton
Ockendon
Central
FENCHURCH
Dagenham Dock
City Thameslink
STREET
Limehouse
Chafford Hundred
South
Acton
Shadwell
Kensington
Rainham
Purfleet
Grays
Olympia
CANNON
Wapping
STREET
CHARING
BLACKFRIARS
Tilbury Town
CROSS
Rotherhithe
VICTORIA
Canada Water
LONDON BRIDGE
WATERLOO
Heathrow
R I V E R T H A M E S
Surrey Quays
Heathrow
Terminals
West Brompton
Waterloo
Terminal 5
1, 2, 3
East
Battersea
Kew
Park
Woolwich
Brentford
Bridge
Vauxhall
Elephant
South
Deptford
Maze Hill
Dockyard
Plumstead
Belvedere
& Castle
Heathrow
Bermondsey
Terminal 4
Chiswick
Imperial Wharf
Greenwich
Westcombe
Charlton
Woolwich
Abbey
Erith
Syon Lane
Park
Kew
New Cross
Arsenal
Wood
Gardens
Queenstown Road
Queens Road
New Cross
Slade Green
Isleworth
Barnes
Peckham
Gate
Bridge
LEWISHAM
Eltham
Welling
Bexleyheath
St Johns
Hounslow
CLAPHAM
Wandsworth
Ashford
JUNCTION
Blackheath
Kidbrooke
Falconwood
Barnehurst
Road
Loughborough
Denmark Peckham
Twickenham
Junction
Hill
Rye
Clapham High Street
Dartford
Feltham
Whitton
St. Margarets
North
Mortlake
Barnes
Putney
Wandsworth Town
Albany
RICHMOND
Nunhead
Sheen
Brockley
Crofton
Lee
Mottingham
Park
Crayford
Wandsworth
Park
Hither
Common
Ladywell
Green
New Eltham
Sidcup
Bexley
Brixton
Earlsfield
East Dulwich
Honor Oak Park
Grove Park
Catford Bridge
Balham
Catford
Elmstead Woods
Herne Hill
North Dulwich
Forest Hill
Streatham
Bellingham
Strawberry Hill
Hill
Tulse Hill
Sundridge
West Dulwich
Sydenham
Lower Sydenham
Beckenham Hill
Park
Chislehurst
Kempton Park
Hampton
Haydons Road
Tooting
Bromley
Sydenham
New Beckenham
WIMBLEDON
Streatham
Ravensbourne
North
Hill
Penge East
St Mary Cray
Fulwell
Kent
Shortlands
BROMLEY Bickley
Raynes Park
West
House
Beckenham
Swanley
Teddington
SOUTH
Norwood
Junction
Wimbledon Chase
Petts Wood
Penge West
New Malden
Mitcham
Streatham
Gipsy
Hampton Wick
South Merton
Eastfields
Common
Hill
Anerley
Clock House
Orpington
Motspur
Kingston
Norbury
Norbiton
Park
Crystal
Mitcham Junction
Morden South
Palace
Birkbeck
Chelsfield
Elmers End
Malden
Hampton Court
Thornton Heath
Manor
St Helier
Hackbridge
Knockholt
Berrylands
Selhurst
Eden Park
Worcester
Thames Ditton
Sutton Common
Park
Norwood Junction
West Wickham
Tolworth
West Sutton
Carshalton
Surbiton
West
Hayes
Croydon
Dunton Green
Chessington
Stoneleigh
Esher
North
Sutton
Carshalton
Wallington
Waddon
Beeches
Chessington
Cheam
EAST CROYDON
South
Belmont
South Croydon
Ewell
West
Sanderstead
Purley Oaks
Banstead
Purley
Ewell
Tattenham
Riddlesdown
East
Corner
Kingswood
Woodmansterne
Reedham
Kenley
Epsom
Tadworth
Chipstead
Smitham
Downs
Coulsdon South
Whyteleafe
Upper Warlingham
Whyteleafe South
Caterham
Hinchley Wood
Epsom
Merstham
Woldingham
Produced by 14.9.2010 (NR/LO PAYG) www.fwt.co.uk
Not valid on London Midland
Chesham
Watford
Hadley
Crews
Enfield
Epping
FREEDOM PASS
and Southern services between
Watford Junction
Elstree & Borehamwood
Wood
Hill
Town
Harrow & Wealdstone
National Rail/London Overground
Amersham
Chingford
and Watford Junction
High
Tube
Stanmore Edgware
Barnet
Turkey
Cockfosters
Harrow &
Docklands Light Railway
Street
Wealdstone
London Tramlink
Mill Hill East
Enfield Lock
Woodford
Disabled Persons’ Freedom Pass holders may
Wembley
travel FREE on these routes at any time, but NOT
Park
West Ruislip
Seven
Walthamstow
on Southern services between New Cross Gate
Harrow-
Wembley
Sisters
Central
and Crystal Palace or West Croydon before
on-the-Hill
Stadium
9.30am Monday to Friday.
Archway
Uxbridge
West
Older Persons’ Freedom Pass holders may travel
Hampstead
Gospel Oak
FREE on these routes at any time but NOT on
Wembley
Finsbury
Southern services between:
South Ruislip
Central
Park
• Clapham Junction and Harrow & Wealdstone
before 9.00am Monday to Friday
Clapton
Leytonstone
• New Cross Gate and Crystal Palace or West
Greenford
Willesden
Croydon before 9.30am Monday to Friday.
Finchley Road
Kentish Town
Canonbury
Junction
National Rail routes on which
ST. PANCRAS
Highbury
any Freedom Pass holder may travel FREE
EUSTON
INTERNATIONAL
& Islington
from 9.30am Monday to Friday and at any time
Weekends and Public Holidays.
MARYLEBONE
Baker
Street
Stratford
National Rail routes where free
travel is NOT permitted. An extension or other
International
KING’S
ticket must be purchased in advance of travel
PADDINGTON
Old
CROSS
to stations on these routes.
Farringdon
Street
Stratford
Romford
Harold Wood
Acton
West
Hayes &
Bond
Oxford
Tottenham
Moorgate
Central
Drayton Harlington
Street
Circus
Court Rd.
Shepherd’s
Notting
West Ham
Barking
Upminster
Ealing
Bush
Hill Gate
Broadway
LIVERPOOL
City
STREET
Whitechapel
Thameslink
Bank
FENCHURCH
Custom
Kensington
STREET
Heathrow
Heathrow
House
(Olympia)
Terminal 5
Terminals 1, 2, 3
Green Park
CHARING
CANNON
Tower
Poplar
Canning
Beckton
Rainham
CROSS
STREET
Hill
Town
Tower
London City
Acton Town
Airport
Hammersmith
VICTORIA
Gateway
Wapping
LONDON BRIDGE
WATERLOO
Heathrow
Rotherhithe
King George V
Terminal 4
Canary Wharf
Gunnersbury
Elephant
Vauxhall
& Castle
New Cross
New Cross
Greenwich
Woolwich
Ebbsfleet
Gate
Arsenal
International
Hounslow
Peckham
Lewisham
Dartford
Feltham
Barnes
Clapham Junction
Rye
Richmond
Brixton
Bexleyheath
Balham
Tulse
Bromley
Forest Hill
Sidcup
Hill
North
Swanley
Hampton
Wimbledon
Crystal
Bromley
Beckenham
Palace
South
Orpington
Junction
Kingston
Streatham
Morden
Mitcham
Common
Elmers End
Knockholt
Junction
Norwood
Hayes
Hampton Court
This is a simplified diagram and some lines and stations have
Junction
been omitted for the sake of clarity. A “London Connections”
Sutton
New Addington
Surbiton
Stoneleigh
map is available which shows the complete network.
Upper Warlingham
West Croydon
East
Information correct at the time of publication,
Ewell
Croydon
but may be subject to change. Please check
West
www.freedompass.org for details of current route operator availability.
Chessington South
Caterham
Cheam
© Copyright Association of Train Operating Companies – August 2011
Ewell
Epsom
Tattenham
Coulsdon South
East
Downs Corner
Produced by London – 26.7.2011 (FPD) www.fwt.co.uk
Not valid on London Midland
VETERANS CONCESSIONARY
Chesham
Watford
Hadley
Crews
Enfield
Epping
and Southern services between
Watford Junction
Elstree & Borehamwood
Wood
Hill
Town
TRAVEL SCHEME
Harrow & Wealdstone
Amersham
Chingford
and Watford Junction
High
Stanmore Edgware
National Rail/London Overground
Barnet
Turkey
Cockfosters
Harrow &
Tube
Street
Wealdstone
Docklands Light Railway
Mill Hill East
Enfield Lock
Woodford
Wembley
London Tramlink
Park
West Ruislip
Seven
Free travel is permitted on these routes at any
Walthamstow
Harrow-
time, but NOT on Southern services between
Wembley
Sisters
Central
on-the-Hill
New Cross Gate and Crystal Palace or West
Stadium
Archway
Croydon before 9.30am Monday to Friday.
Uxbridge
West
Hampstead
Gospel Oak
Wembley
Finsbury
National Rail routes on which
South Ruislip
Central
free travel is permitted
from 9.30am Monday to
Park
Friday and at any time Weekends and Public
Clapton
Leytonstone
Holidays.
Greenford
Willesden
Finchley Road
Kentish Town
Canonbury
Junction
National Rail routes where
Highbury
free travel is
NOT permitted at
ANY time. An
extension or other ticket must be purchased in
EUSTON
ST. PANCRAS
& Islington
INTERNATIONAL
advance of travel to stations on these routes.
MARYLEBONE
Baker
Street
Stratford
International
KING’S
PADDINGTON
CROSS
Old Street
Farringdon
Stratford
Romford
Harold Wood
Acton
West
Hayes &
Bond
Oxford
Moorgate
Tottenham
Central
Drayton Harlington
Street
Circus
Court Rd.
West Ham
Barking
Upminster
Notting
Ealing
Hill Gate
Broadway
LIVERPOOL
City
STREET
Whitechapel
Thameslink
Bank
FENCHURCH
Heathrow
Heathrow
Custom
Kensington
STREET
Terminal
Terminals
House
(Olympia)
5
1, 2, 3
Green Park
Beckton
CHARING
CANNON
Tower
Poplar
Canning
Rainham
CROSS
STREET
Hill
Tower
Town
London City
Gateway
Airport
Acton Town
Hammersmith
VICTORIA
Wapping
LONDON BRIDGE
WATERLOO
Rotherhithe
Heathrow
King George V
Terminal
Canada Water
Canary Wharf
4
Gunnersbury
Elephant
Vauxhall
& Castle
Greenwich
New Cross
Woolwich
New Cross
Arsenal
Gate
Hounslow
Peckham
Lewisham
Dartford
Feltham
Barnes
Clapham Junction
Rye
Richmond
Brixton
Bexleyheath
Balham
Tulse
Bromley
Forest Hill
Sidcup
Hill
North
Swanley
Hampton
Crystal
Bromley
Wimbledon
Palace
Beckenham
South
Orpington
Junction
Kingston
Streatham
Morden
Mitcham
Common
Elmers End
Knockholt
Junction
Norwood
Hayes
Hampton Court
Junction
Sutton
New Addington
Surbiton
Stoneleigh
This is a simplified diagram and some lines and stations have
Upper Warlingham
West Croydon
East
been omitted for the sake of clarity. A “London Connections”
Ewell
Croydon
map is available which shows the complete network.
West
Chessington South
Caterham
Cheam
Information correct with effect from 31st August 2011.
Ewell
Epsom
Tattenham
© Copyright Association of Train Operating Companies: September 2010
Coulsdon South
East
Downs Corner
Produced by London – 31.8.2011 (VCTS) www.fwt.co.uk
