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This is an HTML version of an attachment to the Freedom of Information request 'Parking Meters & Hillingdon First Card'.
9914 HillingdonFirst Q&A flyer  25/3/09  10:44  Page 1
Will you share my personal information with any other
organisation?
No personal information will be made available to other
organisations without your permission.
What should I do if I lose my HillingdonFirst card?
To report a lost or stolen card you should contact the council
immediately by calling 01895 556677 or go to
www.hillingdon.gov.uk/ hillingdonfirst. We will cancel it as soon as
you tell us and will order you a new card. The first replacement is
free, but further replacements cost £5.
Will any other services be added to my HillingdonFirst
card?
We are planning to add more services in the future, including
preferential rates when you use the council’s leisure centres, golf
courses and theatres.
Is this card the same as my council tax card? 
No, HillingdonFirst cannot be used to pay council tax.
Can I lend my card to a friend or relative? 
No, HillingdonFirst privileges and benefits are only for the card
holder.
Where can I find the terms and conditions of the
HillingdonFirst scheme? 
Please go to www.hillingdon.gov.uk/hillingdonfirst for a full list 
of terms and conditions of use for the HillingdonFirst card and
scheme.
Published by the London Borough of Hillingdon 
March 2009
www.hillingdon.gov.uk/hillingdonfirst
9914
9914 HillingdonFirst Q&A flyer  25/3/09  10:44  Page 2
How do I use my HillingdonFirst card? 
What happens if I forget my card?
Using your HillingdonFirst card is simple. 
You will have to pay the full charge and will not receive the
preferential rate.
In libraries – To borrow from a Hillingdon library, simply take 
your HillingdonFirst card with you to the counter as normal.
Which shops are participating in the scheme?
For preferential parking rates – Remember to take your
For more information about HillingdonFirst, including the latest list of
HillingdonFirst card with you and before you put your money 
participating shops, please go to www.hillingdon.gov.uk/hillingdonfirst
into the parking machine, press the yellow button and touch 
What do I do if a shop refuses my card? 
your card as shown on the machine.
Ask to speak to the shop manager in the first instance. Acceptance
For discounts at local shops and businesses – Show your
of the HillingdonFirst card is at the shop manager’s discretion.
HillingdonFirst card at the till before you purchase your goods 
Will I need a proof of ID to show that the card belongs 
or services.
to me when buying goods or services? 
For free access to the waste and recycling centre in Harefield – 
No, just show your HillingdonFirst card.
just touch your card on the picture of HillingdonFirst on the
machine at the entrance.
Can I use the card to make an online purchase from a
participating store? 
Do I have to do anything to activate or register my
No, you will need to show your card in store.
HillingdonFirst card?
No, just start using it to enjoy resident privileges and discounts.
Do I have to pay for my HillingdonFirst card?
No, membership is free for all Hillingdon residents.
How will this card work as my library card? 
Who will get the card? 
If you are an existing library member HillingdonFirst will replace
your library card. Please destroy your old library card and start
HillingdonFirst is being sent to residents over 18 years old.
using your HillingdonFirst card.
I am a new resident how do I get a card? 
If you have not used a library before, please bring your
Please go online to www.hillingdon.gov.uk/hillingdonfirst to
HillingdonFirst card and one proof of ID and you can join the 
register for a new card. If you do not have access to the internet
library immediately.
please call 01895 556677.
Can I renew my library books using the 01895 556677
Will my personal information be on the card?
phone number on the card?
We will only store and print your name and card number. No address
Please renew your library books in the library or online as you 
or financial information will be stored or printed on the card.
do at the moment.
Is my HillingdonFirst card secure?
What do I do to get discounted parking?
Yes. The HillingdonFirst card does not contain personal details and
Imply press the yellow button and touch your card on the picture of
does not allow anyone to access money by using it. 
HillingdonFirst on the parking machine.