Extract from annual letter 2005 to Gloucestershire CC

Your council's complaints procedure and handling of complaints

The number of premature complaints was fairly low, and this has been a consistent feature over the last three years. This suggests that your Council is continuing to ensure that the public is aware of the Council's internal complaints system and is using it to good effect. Only one of the five premature complaints was referred back to me afterwards, and this reinforces that view.

I am aware that your Council has expressed a strong interest in the training that the Commission can provide for members of your staff who are involved in dealing with complaints or who would have an interest for other reasons. [name removed] ( Assistant Head of Legal and Democratic Services) has been given the information necessary to progress this initiative and I hope very much that the Council follows up this with a request to our training team.