In order to evaluate and improve our customer service we are currently carrying out a Customer Satisfaction Survey. This involves asking a series of questions to customers that have contacted us recently.

To ensure that we are capturing the views of customers that communicate with us through all channels we would be grateful if you could complete the attached survey. I would like to assure you that all responses will be treated as confidential and will remain anonymous.

In order to submit your response you will need to complete the survey and save it as a document on your computer, this saved document can then be sent via email to us as an attachment to [email address]

If you would like to discuss this or any other matter please do not hesitate to contact us on [email address] or 08456 40 40 40.