1 July 2009 
Our reference: 200900970
Mrs Jeannie Erskine 
[FOI #9452 email]
 
 
 
 
Dear Mrs Erskine, 
 
I refer to your request for statistical information and to the email to you from David 
Robb, Director of Policy & Development on 17 June 2009. 
 
First of all can I add my own apologies to those expressed by Mr Robb, for the fact 
that we have not provided you with the requested information before now.  I hope the 
following information now satisfies your request. 
 
Statistical information about Service Delivery Complaints is available on our website 
at http://www.spso.org.uk/how-complain/complaining-about-spso. You should be able 
to find all the information you require there, however if you have any difficulties 
please do let us know. 
 
Challenges to Decisions / Comebacks 
 
  
Comeback / Challenge Level 
  
Director / 
Complaints 
Deputy 
Grand 
Year Received 
Investigator
Manager
Ombudsman
Ombudsman 
Total 
2007-08 41 
111 
80 
0 
232 
2008-09 144 
16 
148 
51 
359 
 
Ongoing complaints at end of February 2009 
 
Unfortunately it is not possible to capture the data retrospectively for the end of 
February as you requested, however we do have the equivalent data available for the 
end of March 2009, so I hope this will serve as a suitable alternative. 
 
Month 
Number of cases 
received 
open at end March 
2009 
Dec-05 2 
Jan-06 2 
Apr-06 1 
May-06 1 
Jun-06 1 
Jul-06 1 
Aug-06 1 
Sep-06 1 
Nov-06 3 
Jan-07 1 
Feb-07 1 
Apr-07 1 

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May-07 4 
Jun-07 5 
Jul-07 1 
Oct-07 3 
Nov-07 2 
Dec-07 5 
Jan-08 2 
Feb-08 4 
Mar-08 7 
Apr-08 13 
May-08 10 
Jun-08 12 
Jul-08 25 
Aug-08 18 
Sep-08 19 
Oct-08 28 
Nov-08 34 
Dec-08 31 
Jan-09 56 
Feb-09 72 
Mar-09 133 
Grand Total 
500 
 
 
I hope this is now in order and once again I apologise for the failure to supply the 
requested information sooner. 
 
Yours sincerely, 
 
Louise Rae 
Information Analyst 
 
 

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