Newham Council

Complaint / Internal Review Procedure

The Information Governance complaints procedure follows the Council's standard 3 stage complaints procedure. We will adhere to the process below with regard to any complaint, or internal-review we receive concerning, Freedom of Information; Data Protection and Environmental Information Regulations.

The Complaints Procedure is as follows:

Stage 1

The service area who answered your initial request investigates the appeal. Our response time is 10 working days from the date of receipt. If you still feel dissatisfied with our response to your Stage 1 Appeal, you have a further right of appeal at Stage 2.

Stage 2

The Information Governance Team investigates your appeal. Our response time is 15 working days from the date of receipt. If you still feel dissatisfied with our response to your Stage 2 Appeal, you have a further right of appeal at Stage 3. Please contact Information Governance.

Stage 3

Newham's Corporate Complaints Manager investigates your appeal. Our response time is 25 working days from the date of receipt. If you remain dissatisfied with our response at Stage 3, a further complaint may be raised with the Information Commissioner.

Please direct all appeals (stage 1, 2 and 3) to:

Information Governance

Newham Dockside

1000 Dockside Road

London

E16 2QU

Fax: 02084301504

Email: [Newham Borough Council request email]

Information Commissioner

If you believe we have not dealt with your Data Protection Act, Freedom of Information Act or the Environmental Information Regulations request satisfactorily you may take your complaint to the Information Commissioner's Office. The Information Commission would expect you to have given the Council the opportunity to deal with your appeal prior to you contacting them. For more information on this or to contact the Commissioner please refer to the details below:

Information Commissioner's Office
Wycliffe House
Water Lane, Wilmslow
Cheshire, SK9 5AF
Fax 01625 524 510
Tel: 01625 545700
Website: www.informationcommissioner.gov.uk

Internal Review Leaflet (Version 3.1)