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'Muslim burials in Council run cemeteries'.
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Freedom of Information Act 2000
Are you satisfied with our response?
The Freedom of Information Act gives you the right to request information held by public authorities. We have a duty, once we receive a request in writing, to tell you whether or not we hold the information and, if we have, to give you the information, subject to any defined exemptions.
This leaflet tells you what to do and who to contact if you are not satisfied with our response to your request for information.
Step 1
Your complaint should be made in writing, with your name and an address for us to write back to you. You should send your complaint to the Council officer who responded to your request
We will confirm receipt of your complaint in writing.
Where possible, we will then try to resolve your complaint on an informal basis through contacting you and discussing your concerns. If we reach a resolution with you, we will confirm this in writing to you. We aim to complete this informal process within 5 working days of receipt of your letter of complaint.
If you remain dissatisfied, we will confirm that in writing and we will move to step 2.
Step 2
Your complaint will be referred to the departmental director. The director will either carry out the review or arrange for a person who was not a party to the original decision to do so. In certain cases the review will be carried out by the Chief Executive.
We aim to provide you with the outcome of the review within 20 working days from the date upon which we received your letter of complaint. If we are unable to respond within this time, we will inform you in writing, giving the reason for the delay and a date when a full written reply can be expected.
The Information Commissioner
If you remain dissatisfied with the Council's response to your request or with the way in which it has been handled, you can ask the Information Commissioner's Office to review it. The Information Commissioner's Office is an independent body that enforces the Freedom of Information Act, the Data Protection Act and the Environmental Regulations.
If you wish to take your complaint to the Information Commissioner, you should do so as soon as possible after we have given you our decision. In any case, you should contact the Information Commissioner within 2 months of that date.
For more information on Freedom of Information, visit www.foi.gov.uk or www.informationcommissioner.gov.uk
FOI complaints resolution, Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Or telephone 01625 545 745
Or e-mail: [email address]
Greenwich Council: Henri Reinbolt, Chief Information Officer, Riverside House East, Woolwich High Street, London, SE18 6DN
Direct line: 02089216320
E-mail: [email address]