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Appeal Procedure
These procedures will apply to all requests that have been processed under the Right of Access in our Freedom of Information procedures.
In the first instance, the appeal should be sent to the Information Rights Manager at South Norfolk Council, South Norfolk House, Swan Lane, Long Stratton, Norfolk NR15 2XE or emailed to [email address]. giving details of how you think we have mishandled your original request and making any comments you wish.
We will:
Acknowledge receipt of your appeal within 3 days and convene an internal review panel to examine your appeal. We will give you a date when you will receive the findings of our investigation, which will normally be within 20 working days of receiving your request for a review. If, for any reason, we find we will not be able to meet this target date we will advise you.
Follow through the original request step by step to ensure that we have acted within our procedures.
If your complaint involves the way in which exemptions or public interest test have been applied, the original decision will be re-assessed by a review panel. `
If we find that we have not disclosed information that we should have released, then we will let you have the information as soon as possible.
If we are satisfied that we have followed all our procedures and that the original decision is to be unchanged we will advise you in writing.
If we find that we have wrongly applied an exemption and should have released additional information we will release the information as soon as possible.
If we find that our procedures were faulty we will take steps to improve them.
We hope that this will answer all your queries. If after receiving our decision on your appeal, you are still not satisfied with the results of our investigations, you may apply to the Information Commissioner who has the authority to investigate individual cases. However, please note the Information Commissioner has said that he will not deal with complaints where you have by-passed our internal review.
Office of the Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: 01625 545745
Email: [email address]
Website: http://www.ico.gov.uk/
Freedom of Information