LUK10pp update06 PNT.qxd

So that we can deal with what you want to tell us
This leaflet explains how to complain about or compliment services provided
Copies of this leaflet are available in the
as quickly as possible please fill in the following section:
by Leeds City Council. We can provide this leaflet in your language.
following ways:
Which department, service or place do you want to tell us about
● On tape
● By e-mail
13 247 4736
(if you know)
Let us know
What date and time did the visit or incident happen?
13 247 4328. Fax: 01
el: 01
● In Braille
● On disc
Have you contacted us about this before? Yes
No
If Yes, who did you contact?
● As text only
● Or in large print
Thank You.
Large pr int
eam, Leeds City Council, Civic Hall, Leeds LS1 1UR. T
Please contact us and ask for the format you would like:
OFFICE USE ONLY
Tel: 0845 129 0113
Reference no:
This leaflet explains how you can have your say if you are:
Date received:
Minicom: 0845 127 1113
● Happy
Produced by: Communications T
Category:
● Unhappy
E-mail: [email address]
● Or just want to tell us something about Leeds City Council

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Here to help you
● You can log on to the internet
What happens next?
What is it that you want to say about
Is your complaint about a case of discrimination?
and fill in an on line form:
using Leeds City Council Services?
Yes
No
(please tick box)
Leeds City Council is committed
www.leeds.gov.uk/complaints
If we can't sort out your problem
Is your complaint about an incident of harassment?
to giving you the best possible
immediately, we will contact you
3
Name Mr/Mrs/Miss/Ms/Other:
Yes
No
(please tick box)
●
working 15
service at all times, but sometimes
You can email us:
within 3 working days, explaining
Address:
If you have answered yes to either of the above questions,
we make mistakes. If this happens,
[email address]
what is happening and who is dealing
days working
please tick the appropriate box(es) below:
days
we want you to contact us and let
with your complaint.
Post Code:
Racial Sexual Homophobic
us know.
Contact phone number:
comment...
Disability related
Other (please specify)
We will provide a detailed response within 15 working
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● You can write to us:
What is it that you want to say about using
days, letting you know the outcome. If it is going to take
Leeds City Council services?
us longer to sort out, we will let you know.
We need to make sure that we provide a fair service to
Let us know your views
everyone, please put a tick in the boxes that apply to you.
Gender: Male
Female
If you have a complaint, compliment or a comment about the
What if you are still not satisfied?
Are you a disabled person? Yes
No
council, you can talk to the member of staff concerned or their
- PLEASE FOLD
manager, or
Ethnic Origin:
If you are still not happy with our response
after we have fully investigated your
White British
Irish
Other
● You can phone us: 0845 129 0113
complaint, you can write to the Local
You can either send a letter or fill in the free post form at the back
Black/Black British Caribbean
African
Other
Government Ombudsman and ask
of this leaflet.
them to look at your complaint
Chinese or other ethnic Chinese
Other
AND SEAL
independently.
●
Asian/Asian British Indian
Pakistani
Bangladeshi
You can text us your views:
Hand in your letter or completed form at any Leeds City Council
Kashmiri Other
Start the text with 'CC' then type
Office, or send it to:
your message including contact
Write to:
Mixed White & Black Caribbean
White & Black African
Freepost RLZR-ELTX-RUEH
details to 0778 620 0414
txt
Local Government Ombudsman
White & Asian Other
us :)
Leeds City Council
Beverly House
CONSENT STATEMENT
PO BOX 657
17 Shipton Road
LS1 9BS
York
I agree to let Leeds City Council collect together information
Y030 5FZ
that will be useful in helping to find out more about what
What do you think we can do to make things better?
I have had to say.
How may I help?
●
● Or you can visit one of our council offices where we will always
If you are a minicom
Or telephone: 01904 380 200
Please sign your name here:
do our best to sort your problem out at once.
user you can ring us:
0845 127 1113
✁
Please put today's date here:
(please continue on a separate sheet if necessary)
AND SEAL
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