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METROPOLITAN POLICE
Working together for a safer London
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Counter Terrorism Communications Strata
Directorate of Public Affairs
Publicity Branch
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Oc1ober2007
2007/8
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Counter Terrorism communications strategy Aim
To integrate the counter terrorism communication messages across London and the
GMP, West Midlands and West Yorkshire police regions
To carry out a paid publicity campaign to support the ACPO TAM CT 9bjectives ie
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To outline the communications strategy to support the ACPO TAM objectives
To integrate the Counter Terrorism communications messages across the London,
GMP, West Midlands and West Yorkshire Police regions
Counter Terrorism, Protection and Security
Successfully combating terrorism and improving safety and security
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and vulnerabUity of life and property, creating a hostile environment
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Counter Terrorism communications strategy Background
Since the attacks on 7th July 2005 media coverage of terrorism issues remain high partly as the result of counter terrorism operations. Media coverage continues to help raise awareness of the terrorist threat
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The attempted attacks in London and Glasgow in the summer of 2007 have demonstrated the importance of national awareness of the ongoing threat from terrorism and the need to remind the public of the continued role they can play in the fight against terrorism.
The MPS has secured funding from ACPO (T AM) at the request of AC Hayman for a national publicity campaign in the following police regions: London, West Midlands, GMP. and West Yorkshire.
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Counter Terrorism communications strategy Environment
The MPS has recently been found guilty of a breach of health and safety legislation in relation to the death of Mr Jean-Charles de Menezes
Recent publication of Stockwell 2 report. Intense national media coverage has implications in opinion forming in all police regions.
Counter terr,orism operations can have an impact on the relationship between police and Muslim communities, but police are working hard across the UK to improve these relationships. Media coverage of terrorism as an Islamic issue, debates around wearing the hijab etc have all contributed to making some people in Muslim communities feel isolated.
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Counter Terrorism communications strategy Environment cont
Recent Demos study 'Bringing it home: Community based approaches to counter terrorism' suggest that policies put in place since 7fT by the govemment have driven a wedge between Muslims and the wider community rather than isolate extremists.
The MPS commissioned research (Autumn 2006) to find out if Londoners' attitudes towards terrorism had changed since 7fT, to identify their communication needs and gauge their awareness of the Anti-Terrorist HotJine (ATH). The research identified that people fall into one of three groups:
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1. 'Good citizens': Largest and most complex group. They are
conscientious and concemed aboufterrorism. Education around
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Counter Terrorism communications strategy Environment conl
'suspicious activity' required because they have a narrow view of terrorism as 'bombs on the tube' and do not initially grasp concept of 'build up' suspicious behaviour. Once explained they do understand. However they need reassurance that the information they have may be useful to the police. They fear wasting police time or causing an innocent person to be accused and investigated by the police- with potentially life-altering consequences.
2. 'Alert reporters': have reported crime to the police previously and have few barriers to reporting suspicious activity to A TH. They need to be made aware of the ATH number.
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Counter Terrorism communications strategy Environment conl
3. 'Insular avoiders'- hardest to reach group, they have no interest in the issues because they do not feel it is their responsibility to prevent terrorism nor do they understand what suspicious activity is. [Impact on this group may be minimal due to the probable need to develop trust and confidence in policing prior to their engage~ent.]
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Counter Terrorism communications strategy CT national campaign February 2007 Evaluation
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Source. TNS Media Campaign ran nationally in London and across GMP, West Yorkshire and West Midlands (referred to as 'out of London' for evaluation purposes).
Overall campaign awareness was 41% in London (down on last year's 53%), out of London awareness was 43%. However it should be noted that this was not an awareness raising campaign.
The press ads were able to convey strong messages particularly about vigilance - 27% for London and 33% for out of London (up on last years result of 18%) There was an element of confusion among some people, which may be attributed to the level of information in the ad.
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Counter Terrorism communications strategy CT national campaign February 2007 Evaluation cont
Source. TNS Media The radio ads had very good levels of awareness at 29% in London and 32% outside of London. Message take out was very strong: respondents received a clear message to report anything suspicious to the ATH. Scores were 52% for London and 48% out of London. (Highest take out for the radio ads in the MPS 2005/6 CT campaign was 32%).
Strong recall on radio for both white and BME audiences.
Creative and media mix were effective.
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People who had seen the advertising were more likely to see the police as being effective, and there was little evidence of scaremongering.
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Counter Terrorism communications strategy CT national campaign February 2007 Evaluation cont
Source. TNS Media
There was a significant increase in calls to the A TH during the campaign period: 681 calls were received in March 07 (Jan 07 - 318 calls, Feb 07280 calls, April- 346 calls). There was particularly uplift in calls from the regions where the paid-for campaign went out.
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Counter Terrorism communications strategy Operational objectives
To gather actionable i.nformation, to minimise the risk from terrorist activity by making the UK a hostile environment for terrorists, by disrupting terrorist plans.
· To reassure the public that each police region is continually working hard to combat terrorism.
To inform people who work in areas that may come across suspicious activity, of the continuing terrorist threat and to give them information how they can help police prevent it.
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Counter Terrorism communications strategy Communication objectives
To build trust in, and encourage reporting of suspicious activity to the ATH
To remind people that acts of terrorism are 'planned' and to look out for suspicious activity which could be linked to terrorism
To reinforce and remind the public to remain alert and vigilant to help in the fight against terrorism.
To reassure the public that each police region and it's partners are continually working hard to combat terrorism.
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Counter Terrorism communications strategy Audiences
· Primary:
All members of the public, in particular 'the concerned majority' made
up of two distinct groups:
> Good citizens- aged between mid-20s and mid 40s, mainly C 1
> Alert reporters- aged 40+, BC 1
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Counter Terrorism communications strategy Audiences cont.
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Secondary
- BME audiences - traditionally hard to reach communities
Stakeholders:
- MPS, GMP, West Midlands, West Yorkshire police regions, their
staff and their authorities
- The Home Office
- Security Services
- Emergency Services
- ACPO, BTP, CoLP, TtL, GLA, The Mayor's Office
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Counter Terrorism communications strategy Key message
If you suspect it report it...Look out for anything suspicious.
Call to action:
Call the anti-terrorist hotJine, in confidence, if you have any concerns about suspicious activity that could be related to terrorism. Any piece of information you give could be important, so don't be afraid to call.
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Counter Terrorism communications strategy Support for the key message
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· Awareness of terrorism issues exists nationally (particularly in London), however alertness is low. There is a need to change this awareness into alertness as information is needed form the public to help combat terrorism.
· Individuals could hold the missing piece of the jigsaw. Information they may have could be vital in helping to combat terrorism.
A TH is manned by counter terrorist specialists. Calls are treated in confidence. Information received is carefully analyzed, assessed and researched before any further action is considered or taken.
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Counter Terrorism communications strategy Tone of voice
Authoritative, reassuring, encouraging.
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Counter Terrorism communications strategy Potential communication channels
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Advertising - radio/press/direct mail
. Marketing material
E-Comms - Exploring online opportunities, targeted advertising
and linking to and from relevant sites
PR/media relations - campaign launqh/ exploiting free media opportunities/operational success stories/reassurance messages
Internal comms - use of intranetlintemal magazines
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Counter Terrorism communications strategy Potential communication channels cont.
Advertising - radio/press
Radio advertising would gain coverage with the target audience
and provide a high profile to subject area and A TH. Ads would be timed to provide a jolt out of daily routine.
· Radio has proved effective in past campaigns and the medium
has room for detailed messaging.
· Press- regional. To engage audience at regional/local level
(possibility of using commuter papers where applicable).
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Counter Terrorism communications strategy Potential communication channels cont
Direct maiVdoor ~rops
A DM element would provide broad coverage and allow for more detailed explanation of what constitutes 'suspicious activity'. This may help alleviate some of the confusion experienced by some on the press ads.
The DM element could be used to provide blanket coverage In particular regions, with radio providing good mop-up.
An ethnic strand could be used as a tool for police to engage with traditionally hard to reach BME audiences.
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Counter Terrorism communications strategy Potential communication channels cont.
Marketing material
- Room for more detailed messages to be communicated through
printed material, e.g. leaflets. Any new materials would support other communications distributed via existing networks, Op Rainbow coordinators, BOCU's and other agencies.
-The above could potentially be translated into various languages to be used at a local level. Forces will need to find funding for this at locallevel.Postcatds and stickers with anti-terrorist hot/ine already in existence and being distributed. New distribution possibly through Safer Neighbourhoods teams and transport departs
in regions such as TfL in London may be able to help' with distribution of the sticker to licensed
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Counter Terrorism communications strategy Potential communication channels conl
E-Comms
Explore potential use of the online and new technology to reach our target audience ego search engine marketing, online directories ete
CT section of the MPS website was revised as part of last year's campaign to help educate and overcome barriers to reporting information to the ATH. Copy was made available'to all force. Consistent approach required going forward.
New on line reporting has been launched, however at this time it is not appropriate to publicise, reference can be made in supporting material New language facility should be in place and available to promote.
CT section would be further updated to encompass campaign messages.
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Counter Terrorism communications strategy Potential communication channels conl
Internal communications
Staff will be driven to the relevant intranet site where communications
activity will be highlighted.
We will feed key messages about the campaign into the key brief mechanism for dissemination through relevant channels such as the intra net and internal force magazines.
PR! media relations
Force desk offices provide professional support and advice to operational staff, with particular emphasis on promoting the work of their force and ACPO in combating the threat from terrorism through media channels.
Proactive media relations by the force press desks will augment the paidfor campaign ie.educate about A TH, how it works, past success need to
~about examples etc to overcome barriers to reporting.
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Counter Terrorism communications strategy Timings and Budget
Timing
National marketing campaign to commence mid-February 2008.
Regional force press office support ongoing throughout the year.
Key messages reinforced through marketing materials and website throughout the year
Budget
-'National campaign funded by ACPO(TAM), primarily focussed
on reaching the 'Good citizens' group
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Counter Terrorism communications strategy
Evaluation .
Measurements of success:
Formal tracking research,via contracted agency, will be used to measure campaign awareness levels. across all police regions
Calls to the anti-terrorist hotline.
Website statistics, including numbers, down loads, number of and cost per click-throughs and impressions etc.
Anecdotal feedback and stakeholder feedback. Media coverage of campaign
Public attitude sUlVey (where applicable)
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Appendix
Policing London: MPS Strategy 2006-09 and Plan 2007/08
CT Feb OT campaign evaluation tracking research summary
MPS Counter Terrorism Attitudinal Research (conducted Autumn 2006)
'Bringing it home: Community based approaches to counter terrorism' (Demos: December 2006)
GMP - Citizen panel on CT - August 2007
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