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1. Introduction


        
        
        
  Introduction     
  The purpose of this document is to present the Wales and South West fieldwork data which was collected as part of the NAO asylum costing workstream. This document supports the overall cost model and final report produced by Accenture as part of the NAO study into the value for money of asylum. The findings in this document came through a number of workshops with staff from the Cardiff office in Wales who worked on different parts of the asylum process. Follow-up meetings were also held to capture the non-regional parts of the process such as screeing, routing and assisted voluntary return and to validate the findings. In total 12 different applicant profiles were created, 2 applied only to Detained Fast Track and 10 that apply to the regional visits: - Single Adult Undetained - grant at initial decision - Single Adult Undetained - grant after appeal - Single Adult Undetained - AVR exit after 2nd appeal - Single Adult Undetained - enforced removal exit after ARE - Family Undetained - grant at initial decision - Family Undetained - grant after appeal - Family Undetained - AVR exit after 2nd appeal - Family Undetained - enforced removal after ARE - Unaccompanied Minor - grant at initial decision - Unaccompanied Minor – refusal, appeal and then LTR The sheets in the following pages highlight the different activities completed in the asylum process, the level of staff who completes the activity and a lower and upper end estimate of the time taken to complete each task. For the purposes of this work, the following assumptions were made: - There will not be any significant changes in circumstances for the applicant e.g. medical complications, being arrested etc - A family case consists of one adult and two children - The applicant does not launch any judicial reviews      
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        

2. Document Structure


                                          
                                          
                                          
                                          
 SectionDescription of contents                                       
                                          
 1. IntroductionBackground and purpose of the document                                       
                                          
 2. Document StructureContents                                       
                                          
 2. GlossaryDefinition of terms, staff levels and stages                                       
                                          
 4. Cost Profiles10 regional profiles                                        
                                          
 5. Staff costsCost of different staff by grade                                        
                                          
 6. NAM time Estimates of the amount of time spent on NAM and non-NAM activities by grade                                       
                                          
 7. Cost and time by stageBreakdown of the amount of time spent on NAM stages by grade and the overall cost of staff time by stage                                       
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          

3. Glossary


                                     
                                     
 Acronym/ Term Definition Stages  Definition                              
 AIT Asylum and Immigration Tribunal  Stage 1 Screening/ routing - initial application to allocation to a regional NAM team                             
                                     
 ARE Appeal Rights Exhausted Stage 2 First contact with regional team - serving of decision                              
                                     
 ASU Asylum Screening Unit  Stage 3 Appeals - period from refusal decision to notification of an appeal decision                             
                                     
 AVR Assisted Voluntary Returns  Stage 4  Removals - from the notification of an appeal decision to the departure from UK                             
                                     
 CID Case Information Database                                 
                                     
 CRD Case Resolution Directorate  Staff grades/ type                                
       Definition                             
 DFT Detained Fast-track  AA Administrative Assistant                              
                                     
 ETD Emergency Travel Document  AO Administrative Officer                              
                                     
 FRE First Reporting Event  EO Executive Officer                              
                                     
 IA Initial Accommodation HEO Higher Executive Officer                              
                                     
 LEO Local Enforcement Office CO Case Owner                              
                                     
 LTR Leave to Remain WFM Work Flow Manager                              
                                     
 NAM New Asylum Model SCO Senior Case Owner                              
                                     
 NAO National Audit Office SEO Senior Executive Officer                              
                                     
 NASS National Asylum Support Service POU HEO Presenting Officers Unit Higher Executive Officer                              
                                     
 POU Presenting Officer Unit  AIO Assistant Immigration Officer                              
                                     
 UKBA United Kingdom Border Agency  IO  Immigration Officer                              
                                     
 WICU Warning Index Control Unit  CIO Chief Immigration Officer                              
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                    
                                     
                                   
                                   
                                     
                                     
                                     
                                   
                                   
                                   
                                   
                                    
                                    
                                    
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     

4.9 Cost Profile 9


Cost profile 9 - Minor - grant at initial decision        
ACTIVITY TIME ESTIMATES COST ESTIMATES Time costs by grade
PhaseActivityStaffLow time est (mins)High time est (mins)Comments Cost per minute look upLow cost estHigh cost est GradeLow cost estHigh Cost est
Stage 1Arrival at ASUN/AN/AN/AApplicant arrives at ASU – lunar house – security – send up to ASU  ** #REF! ** #VALUE! AA0 *0 *
 Initial contactAIO1010AIO – looked after until CIO can escort child, may discuss need for interpreter      AO** 23.5599798260929 *** 43.5859626782718 *
 CIO collects child and allocates case CIO1525Applicant waits – case given to CIO – put on electronic board – allocate to IO     EO** 5.50226243695627 *** 14.5648123331195 *
 IO conducts reception IO5060IO conduct reception procedure, ensuring social services are informed, complete CID.      HEO/CO/WFM** 178.858361206205 *** 560.964860146734 *
 Referral to routing teamIO510IO refers case to NAM routing team by phone     POU HEO** 0 *** 0 *
 Screen personIO60105Screen person with social worker – basic details of case      SCO** 0 *** 0 *
 CIO checkCIO1015CIO checks and signs off form and creates file      AIO** 13.121109296694 *** 26.2422185933881 *
 IO check with CIOIO1015IO time inputting into CIO check     IO** 77.345964042271 *** 108.7024359513 *
 File creation and trackingAIO1520File goes to file creation – AIO produces file and tracking system     CIO** 14.5355584209862 *** 21.8033376314792 *
 IO checks IO1010IO complete any additional checks     Interpreter** 86.6666666666667 *** 164.444444444444 *
 Finger print and other documentationAIO2060File goes to finger print room – done by AIO (input finger prints – wait for results for verified match)      Total** 399.589901895872 *** 940.308071778737 *
 Update CIDCIO55CIO updates CID     Total minus POU** 399.589901895872 *** 940.308071778737 *
 Illegal entry papers IO3030IO illegal entry papers        
 Issue documents in personIO2030Wait for NAM to produce FRE dates and papers – issue to person including giving instructions on travel and FRE ensure social services and child understand the proceedure         
 Routing - Log caseAO55If port or LEO they will ring routing team directly and an AO will log the case (5mins). If comes from ASU the duty AO in Croydon will log the case and pass onto HEO (AO – 5mins)         
 Allocate CaseHEO55duty HEO allocates work out to regional team (depends on address of person or if they need accommodation, fills in spreadsheet        
 EO data quality check EO1015EO checks CID that case ready to route e.g. screened or other issues – fills in on team allocation board to monitor also set FRE         
 AO completing forms and arrangements AO4590AO completes forms and arrangements, prepare a service commission form with details of applicant and FRE date – fax to accommodation provider, book transport via non-detained ‘transport plus’ (G4S)         
 EO data quality check EO015EO will check case on CID and make any corrections         
 Initial accommodation - examine and update IA sheet and database (ASYS) and potentially check situation with social services AO515  ** #REF! ** #REF!    
Stage 2aSEO checks routing database and allocates cases HEO510  ** #REF! ** #REF!    
 EO checks dates for interview and room bookingsEO510  ** #REF! ** #REF!    
 Admin create FRE packAO2025         
 Prep for FRE CO515reading CID and screening notes        
 First Reporting EventCO1040Includes social services - sometimes done over the phone         
 Minor will create a statement of evidence with a legal rep to speed up the interview  00doesn’t involve the CO        
 Prep for interviewCO30240Depends on country of origin and detail in statement of evidence         
 Connecting with services CO0180Doctors, psychiatrists, city council etc        
 Admin for interviewEO25spreadsheets, booking rooms        
 Interview CO120240If in Bristol which some interviews are can take all day - time includes giving copies of interview to applicant        
 Update CIDCO510         
 CO work to prepare for decisionCO240480Research, letters, WICU         
 Prep for decision, admin, update CID, book rooms AO2550Vignettes, NINO        
 Interaction with social servicesCO0120Ad hoc correspondence on case by case basis         
Stage 2bServe decisionCO1530         
 Close case on CIDCO510END OF PROCESS ** #REF! ** #REF!    
Stage 3N/A            
Stage 4N/A            
Totals AO** 100** 185  ** #REF! ** #REF!    
  EO** 17** 45  ** #REF! ** #REF!    
  HEO** 10** 15         
  CO** 430** 1365         
  WFM** 0** 0         
  HEO/CO/ WFM** 440** 1380  ** #REF! ** #REF!    
  POU HEO** 0** 0         
  SCO** 0** 0  ** #REF! ** #REF!    
  AIO** 45** 90  ** #REF! ** #REF!    
  IO** 185** 260  ** #REF! ** #REF! Check  
  CIO** 30** 45  ** #REF! ** #REF! Total all** 817** 2005
  interpreter** 195** 370Assumption that interpreters only used at initial interview, potential language test, FRE, main interview and serving of decision  ** #REF! ** #REF! Total subs** 817** 2005
              
              
              
              
              
              
              
              
              
              
              
              
         ** #REF!    
              
              
              
              
              
              
              
              
              
              
              
              
              

4.10 Cost Profile 10


Cost profile 10 - Unaccompanied minor - Initial refusal followed by a failed appeal but leave to remain granted        
ACTIVITY TIME ESTIMATES COST ESTIMATES Time costs by grade
PhaseActivityStaffLow time est (mins)High time est (mins)Comments Cost per minute look upLow cost estHigh cost est GradeLow cost estHigh Cost est
Stage 1Arrival at ASUN/AN/AN/AApplicant arrives at ASU – lunar house – security – send up to ASU  ** #REF! ** #VALUE! AA0 *0 *
 Initial contactAIO1010AIO – looked after until CIO can escort child, may discuss need for interpreter      AO** 75.3919354434972 *** 109.553906191332 *
 CIO collects child and allocates case CIO1525Applicant waits – case given to CIO – put on electronic board – allocate to IO     EO** 11.9755123627872 *** 24.2746872218659 *
 IO conducts reception IO5060IO conduct reception procedure, ensuring social services are informed, complete CID.      HEO/CO/WFM** 455.275828524885 *** 1270.30086083952 *
 Referral to routing teamIO510IO refers case to NAM routing team by phone     POU HEO** 0 *** 0 *
 Screen personIO60105Screen person with social worker – basic details of case      SCO** 0 *** 0 *
 CIO checkCIO1015CIO checks and signs off form and creates file      AIO** 13.121109296694 *** 26.2422185933881 *
 IO check with CIOIO1015IO time inputting into CIO check     IO** 77.345964042271 *** 108.7024359513 *
 File creation and trackingAIO1520File goes to file creation – AIO produces file and tracking system     CIO** 14.5355584209862 *** 21.8033376314792 *
 IO checks IO1010IO complete any additional checks     Interpreter** 88.8888888888889 *** 168.888888888889 *
 Finger print and other documentationAIO2060File goes to finger print room – done by AIO (input finger prints – wait for results for verified match)      Total** 736.53479698001 *** 1729.76633531778 *
 Update CIDCIO55CIO updates CID     Total minus POU** 736.53479698001 *** 1729.76633531778 *
 Illegal entry papers IO3030IO illegal entry papers        
 Issue documents in personIO2030Wait for NAM to produce FRE dates and papers – issue to person including giving instructions on travel and FRE ensure social services and child understand the proceedure         
 Routing - Log caseAO55If port or LEO they will ring routing team directly and an AO will log the case (5mins). If comes from ASU the duty AO in Croydon will log the case and pass onto HEO (AO – 5mins)         
 Allocate CaseHEO55duty HEO allocates work out to regional team (depends on address of person or if they need accommodation, fills in spreadsheet        
 EO data quality check EO1015EO checks CID that case ready to route e.g. screened or other issues – fills in on team allocation board to monitor also set FRE         
 AO completing forms and arrangements AO4590AO completes forms and arrangements, prepare a service commission form with details of applicant and FRE date – fax to accommodation provider, book transport via non-detained ‘transport plus’ (G4S)         
 EO data quality check EO015EO will check case on CID and make any corrections         
 Initial accommodation - examine and update IA sheet and database (ASYS) and potentially check situation with social services AO515  ** #REF! ** #REF!    
Stage 2aSEO checks routing database and allocates cases HEO510  ** #REF! ** #REF!    
 EO checks dates for interview and room bookingsEO510  ** #REF! ** #REF!    
 Admin create FRE packAO2025         
 Prep for FRE CO515reading CID and screening notes        
 First Reporting EventCO1040Includes social services - sometimes done over the phone         
 Minor will create a statement of evidence with a legal rep to speed up the interview  00doesn’t involve the CO        
 Age dispute resolutionCO15180Mostly done by social services. Elapsed time maybe months but for case owner can be up to 3hrs        
 Prep for interviewCO30240Depends on country of origin and detail in statement of evidence         
 Connecting with services CO0180Doctors, psychiatrists, city council etc        
 Admin for interviewEO25spreadsheets, booking rooms        
 Interview CO120240If in Bristol which some interviews are can take all day - time includes giving copies of interview to applicant        
 Update CIDCO510         
 CO work to prepare for decisionCO240480Research, letters, WICU         
 Prep for decision, admin, update CID, book rooms AO2550Vignettes, NINO        
 Interaction with social servicesCO0120Ad hoc correspondence on case by case basis         
Stage 2bServe decisionCO2040Takes longer normally if it is a refusal        
 ETD interviewAO3030For travel docs - sent onto relevant embassy but can take months to process ** #REF! ** #REF!    
Stage 3Prepare appeals bundleEO2030  ** #REF! ** #REF!    
 Prepare appeals bundleAO180240includes notifying the court and producing the letters ** #REF! ** #REF!    
 Prep for CMR and making arrangements for minorsCO5070  ** #REF! ** #REF!    
 CMRCO210330In Newport, depends on wait time        
 CMR direction from judge and update CIDCO535         
 Prep for appealCO60480If the POU is doing the case then the POU may prep for 30-60mins but CO would still do some prep to help        
 Appeal hearing CO300540If POU doing the case will be maybe 2-4hrs as will have other cases that day        
 Write up ORAT minutes of courtCO1060records any errors in law         
 Determination comes back and logged by AOAO55         
 CO will read determinationCO1530NB - determinations now sent to applicant automatically         
 Serve determination in person - admin prepAO55         
 Case owner serving determinationCO1010  ** #REF! ** #REF!    
 Determination fails but LTR still - update CID and closeCO510END OF PROCESS        
Stage 4N/A            
Totals AO** 320** 465  ** #REF! ** #REF!    
  EO** 37** 75  ** #REF! ** #REF!    
  HEO** 10** 15         
  CO** 1110** 3110         
  WFM** 0** 0         
  HEO/CO/ WFM** 1120** 3125  ** #REF! ** #REF!    
  POU HEO** 0** 0         
  SCO** 0** 0  ** #REF! ** #REF!    
  AIO** 45** 90  ** #REF! ** #REF!    
  IO** 185** 260  ** #REF! ** #REF! Check  
  CIO** 30** 45  ** #REF! ** #REF! Total all** 1737** 4060
  interpreter** 200** 380Assumption that interpreters only used at initial interview, potential language test, FRE, main interview and serving of decision  ** #REF! ** #REF! Total subs** 1737** 4060
              
              
              
              
              
              
              
              
              
              
              
              
         ** #REF!    
              
              
              
              
              
              
              
              
              
              
              
              
              

5. Staff costs


           
 Average UK BA staff cost - Outside London rate    Average UK BA productive days   Freelance interpreters time cost 
           
 Level/ costNational annual rateCost per productive dayCost per min (£) Productive day estimate AreaCost (£)
 AA17378.80812675 *** 89.7202278097574 *** 0.202072585157111 * Total days in year365 First hour Mon-Fri48
 AO20262.242329875 *** 104.606310427852 *** 0.235599798260929 * Total weekend days104 Subsequent hours16-20
 EO27835.8809360625 *** 143.706148353446 *** 0.323662496291545 * Ave holidays per staff26 Paid a minimum of 3 hoursEst 80
 HEO/CO/ WFM/ POU HEO34959.817879875 *** 180.48434630808 *** 0.406496275468648 * Total bank holidays/ privilege days 10.5 Est. ave cost per min** 0.44
 SCO45242.2968598125 *** 233.568904800271 *** 0.526056091892502 * Ave sick days18.8   
 AIO25076.7141915938 *** 129.461611727381 *** 0.291580206593201 * Ave training days 12   
 IO35956.5917639709 *** 185.63031370145 *** 0.418086292120384 * Net productive working days ** 193.7   
 CIO41669.9574589463 *** 215.126264630595 *** 0.484518614032872 *      
           
           
 Assumptions          
 Average 7.4 hour working day = 444mins         
 Interpreters mainly work Mon-Fri 8am-6pm         
           
           
 Staff cost info source - capitation rates for 2007/08 plus 2.5% increase for last 6 months to reflect pay award         
           

6. NAM time


NAM Time               
                
                
GroupsSub-groupsFTEGrade/ levelNAM Case Work NAM managementOther activitiesWhere the NAM management time is spentCommentsFull costNAM cost     
Managers Regional Director 1Grade 50           
 Deputy Director1Grade 60   currently vacant       
Core NAM StaffRegional Asylum Lead 1Grade 70100 all 65,354** 65354.1890222813 *     
 Team Manager 2SEO7525 case owners  45,242** 90484.593719625 *     
 Case Owner41HEO955 overall Nam 34,960** 1433352.53307488 *     
 Cohort Support 2EO100    27,836** 55671.761872125 *     
 Performance Management 1AO 100 all 20,262** 20262.242329875 *     
Support Team Workflow & Operational Support Manager 1SEO 100 workflow and support 45,242** 45242.2968598125 *     
 Case Owner Support Team, EO2EO5050 all 27,836** 55671.761872125 *     
 Case Owner Support Team, AO4AO100    20,262** 81048.9693195 *     
 Post Team 2AA 2575all 17,379** 8689.404063375 *     
Asylum SupportAsylum Support EO2EO7525 all 27,836** 55671.761872125 *     
 Asylum Support AO2AO7525 all 20,262** 40524.48465975 *     
Combined Removals TeamRemoval manager0.6HEO101080removals 34,960** 4195.178145585 *     
 SEO1SEO51580removals 45,242** 9048.4593719625 *     
 Removal EO 2EO35065  27,836** 19485.1166552437 *     
 Removal Admin 5AO40060  20,262** 40524.48465975 *     
Initial AccommodationInitial Accommodation Manager1HEO7525 initial accom 34,960** 34959.817879875 *     
 Initial Accommodation Support, AO 1AO 10000  20,262** 20262.242329875 *     
 Initial Accommodation Support, EO1EO75250initial accom 27,836** 27835.8809360625 *     
Presenting Officers UnitTeam Manager1.6SEO03070  45,242** 21716.30249271 *     
 PO's 15HEO30070  34,960** 157319.180459438 *     
Combined Appeals Support Team Team Leader 1HEO03070appeals support team 34,960** 10487.9453639625 *     
 NAM Bundles, EO1EO75250appeals support team 27,836** 27835.8809360625 *     
 NAM Bundles, AO2AO10000  20,262** 40524.48465975 *     
 Admin, AO2AO01090appeals support team 20,262** 4052.448465975 *     
 Admin, AA2AA01090appeals support team 17,379** 3475.76162535 *     
Other Interpreters         ** 0 *     
contact managementmanager1EO204040contact management 27,836** 16701.5285616375 *     
 Swansea1AO50050  20,262** 10131.1211649375 *     
 Bristol1AO50050  20,262** 10131.1211649375 *     
 Cardiff1AO10000  20,262** 20262.242329875 *     
 ply1AO50050  20,262** 10131.1211649375 *     
enforcement (Cardiff)AIO8AO60040         
 IO5EO70030         
 CIO1HEO02080enforcement        
 Inspector1SEO04060enforcement        
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                

7. Cost by stage


Cost by stage                         
 Scale 1-10  Screening/ routing1st reporting - decisionServing the decisionAppealsEnforcement/ AVR NAM                
GroupsSub-groups  Stage 1 Stage 2a Stage 2bStage 3 Stage 4                  
Managers Regional Director        ** 0** 0                
** 0Deputy Director       ** 0** 0                
Core NAM StaffRegional Asylum Lead        ** 0** 0                
 Team Manager   0101.51.51** 14** 75                
 Case Owner  010110.5** 12.5** 95                
 Cohort Support   010110.5** 12.5** 100                
 Performance Management        ** 0** 0                
Support Team Workflow & Operational Support Manager        ** 0** 0                
 Case Owner Support Team, EO  60200** 8** 50                
 Case Owner Support Team, AO  20600** 8** 100                
 Post Team        ** 0** 0                
Asylum SupportAsylum Support EO  55000** 10** 75                
 Asylum Support AO  2.55000** 7.5** 75                
Combined Removals TeamRemoval manager  00001** 1** 10                
 SEO  00001** 1** 5                
 Removal EO   40004** 8** 35                
 Removal Admin   24001** 7** 40                
Initial AccommodationInitial Accommodation Manager  16100** 8** 75                
 Initial Accommodation Support, AO   16100** 8** 100                
 Initial Accommodation Support, EO  16100** 8** 75                
Presenting Officers UnitTeam Manager       ** 0** 0                
 PO's   00010** 1** 30                
Combined Appeals Support Team Team Leader        ** 0** 0                
 NAM Bundles, EO  00010** 1** 75                
 NAM Bundles, AO  00010** 1** 100                
 Admin, AO       ** 0** 0                
 Admin, AA       ** 0** 0                
Other Interpreters        ** 0** 0                
contact managementmanager  0.52222** 8.5** 20                
 Swansea  02222** 8** 50                
 Bristol  02222** 8** 50                
 Cardiff  02222** 8** 100                
 ply  02222** 8** 50                
enforcement (Cardiff)AIO  50005** 10** 60                
 IO  50005** 10** 70                
 CIO  10009** 10** 0                
 Inspector  10009** 10** 0                
                           
 Proportion of timeGradeNAM costScreening/ routing1st reporting - interviewEnd of interview - Serving the decisionAppealsEnforcement/ AVR CommentsComments Screening/ routing1st reporting - serving of decisionAppealsEnforcement/ AVR          
Groups Sub-groups  Stage 1 Stage 2a Stage 2bStage 3 Stage 4    Stage 1 Stage 2 Stage 3 Stage 4          
 Regional Director   ** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!    ** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!          
 Deputy Director  ** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!    ** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!          
 Regional Asylum Lead   ** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!    ** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!          
Core NAM StaffTeam Manager SEO** 90,485** 0** 0.714285714285714** 0.107142857142857** 0.107142857142857** 0.0714285714285714    ** 0 *** 74326.6305554062 *** 9694.77789853125 *** 6463.1852656875 *          
 Case OwnerCO** 1,433,353** 0** 0.8** 0.08** 0.08** 0.04    ** 0 *** 1261350.22910589 *** 114668.20264599 *** 57334.101322995 *          
 Cohort Support EO** 55,672** 0** 0.8** 0.08** 0.08** 0.04    ** 0 *** 48991.15044747 *** 4453.74094977 *** 2226.870474885 *          
 Performance Management   ** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!    ** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!          
 Workflow & Operational Support Manager   ** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!    ** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!          
 Case Owner Support Team, EOEO** 55,672** 0.75** 0** 0.25** 0** 0    ** 41753.8214040938 *** 13917.9404680313 *** 0 *** 0 *          
 Case Owner Support Team, AOAO** 81,049** 0.25** 0** 0.75** 0** 0    ** 20262.242329875 *** 60786.726989625 *** 0 *** 0 *          
 Post Team   ** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!    ** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!          
Asylum SupportAsylum Support EOEO** 55,672** 0.5** 0.5** 0** 0** 0    ** 27835.8809360625 *** 27835.8809360625 *** 0 *** 0 *          
 Asylum Support AOAO** 40,524** 0.333333333333333** 0.666666666666667** 0** 0** 0    ** 13508.16155325 *** 27016.3231065 *** 0 *** 0 *          
Combined Removals TeamRemoval managerHEO** 4,195** 0** 0** 0** 0** 1    ** 0 *** 0 *** 0 *** 4195.178145585 *          
 SEOSEO** 9,048** 0** 0** 0** 0** 1    ** 0 *** 0 *** 0 *** 9048.4593719625 *          
 Removal EO EO** 19,485** 0.5** 0** 0** 0** 0.5    ** 9742.55832762187 *** 0 *** 0 *** 9742.55832762187 *          
 Removal Admin AO** 40,524** 0.285714285714286** 0.571428571428571** 0** 0** 0.142857142857143    ** 11578.4241885 *** 23156.848377 *** 0 *** 5789.21209425 *          
Initial AccommodationInitial Accommodation ManagerHEO** 34,960** 0.125** 0.75** 0.125** 0** 0    ** 4369.97723498438 *** 30589.8406448906 *** 0 *** 0 *          
 Initial Accommodation Support, AO AO** 20,262** 0.125** 0.75** 0.125** 0** 0    ** 2532.78029123437 *** 17729.4620386406 *** 0 *** 0 *          
 Initial Accommodation Support, EOEO** 27,836** 0.125** 0.75** 0.125** 0** 0    ** 3479.48511700781 *** 24356.3958190547 *** 0 *** 0 *          
 Team Manager  ** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!    ** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!          
Presenting Officers UnitPO's HEO** 157,319** 0** 0** 0** 1** 0    ** 0 *** 0 *** 157319.180459438 *** 0 *          
 Team Leader   ** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!    ** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!          
Combined Appeals Support Team NAM Bundles, EOEO** 27,836** 0** 0** 0** 1** 0    ** 0 *** 0 *** 27835.8809360625 *** 0 *          
 NAM Bundles, AOAO** 40,524** 0** 0** 0** 1** 0    ** 0 *** 0 *** 40524.48465975 *** 0 *          
 Admin, AO ** 4,052** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!    ** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!          
 Admin, AA ** 3,476** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!    ** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!          
 Interpreters  ** 0** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!    ** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!          
Contact ManagementmanagerEO** 16,702** 0.0588235294117647** 0.235294117647059** 0.235294117647059** 0.235294117647059** 0.235294117647059    ** 982.442856566912 *** 7859.54285253529 *** 3929.77142626765 *** 3929.77142626765 *          
 SwanseaAO** 10,131** 0** 0.25** 0.25** 0.25** 0.25    ** 0 *** 5065.56058246875 *** 2532.78029123437 *** 2532.78029123437 *          
 BristolAO** 10,131** 0** 0.25** 0.25** 0.25** 0.25    ** 0 *** 5065.56058246875 *** 2532.78029123437 *** 2532.78029123437 *          
 CardiffAO** 20,262** 0** 0.25** 0.25** 0.25** 0.25    ** 0 *** 10131.1211649375 *** 5065.56058246875 *** 5065.56058246875 *          
 plyAO** 10,131** 0** 0.25** 0.25** 0.25** 0.25    ** 0 *** 5065.56058246875 *** 2532.78029123437 *** 2532.78029123437 *          
EnforcementAIO  ** 50%** 0%** 0%** 0%** 50%    ** 0 *** 0 *** 0 *** 0 *          
 IO  ** 50%** 0%** 0%** 0%** 50%    ** 0 *** 0 *** 0 *** 0 *          
 CIO  ** 10%** 0%** 0%** 0%** 90%    ** 0 *** 0 *** 0 *** 0 *          
 Inspector  ** 10%** 0%** 0%** 0%** 90%    ** 0 *** 0 *** 0 *** 0 *          
 ** 0  ** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!    ** #DIV/0!** #DIV/0!** #DIV/0!** #DIV/0!          
 AIO  ** 50%** 0%** 0%** 0%** 50%    ** 0 *** 0 *** 0 *** 0 *          
 IO  ** 50%** 0%** 0%** 0%** 50%    ** 0 *** 0 *** 0 *** 0 *          
 CIO  ** 10%** 0%** 0%** 0%** 90%    ** 0 *** 0 *** 0 *** 0 *          
 Inspector  ** 10%** 0%** 0%** 0%** 90%    ** 0 *** 0 *** 0 *** 0 *          
             ** 0 *** 0 *** 0 *** 0 *          
                           
                           
             Grade TotalStage 1Stage 2Stage 3Stage 4         
             SEO** 0 *** 74326.6305554062 *** 9694.77789853125 *** 15511.64463765 *         
             HEO** 4369.97723498438 *** 30589.8406448906 *** 157319.180459438 *** 4195.178145585 *         
             EO** 83794.1886413528 *** 122960.910523154 *** 36219.3933121001 *** 15899.2002287745 *         
             AO** 47881.6083628594 *** 154017.163424109 *** 53188.3861159219 *** 18453.1135504219 *         
             Total** 136045.774239197 *** 381894.54514756 *** 256421.737785991 *** 54059.1365624314 *         
             % total** 16** 46** 31** 7         
                           
             Overall Total** 828421.193735179 *            
                           
                           
                           
                           
                           
                           
                           
                           
                           
                           
                           
                           
                           
                           
                           
                           
                           
Spreadsheet's Author:  
Last Updated with Excel 97

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