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1. Introduction


        
        
        
  Introduction     
  The purpose of this document is to present the Midlands fieldwork data which was collected as part of the NAO asylum costing workstream. This document supports the overall cost model and final report produced by Accenture as part of the NAO study into the value for money of asylum. The findings in this document came through a number of workshops with staff from the Solihull office in the Midlands who worked on different parts of the asylum process. Follow-up meetings were also held to capture the non-regional parts of the process such as screeing, routing and assisted voluntary return and to validate the findings. In total 12 different applicant profiles were created, 2 applied only to Detained Fast Track and 10 that apply to the regional visits: - Single Adult Undetained - grant at initial decision - Single Adult Undetained - grant after appeal - Single Adult Undetained - AVR exit after 2nd appeal - Single Adult Undetained - enforced removal exit after ARE - Family Undetained - grant at initial decision - Family Undetained - grant after appeal - Family Undetained - AVR exit after 2nd appeal - Family Undetained - enforced removal after ARE - Unaccompanied Minor - grant at initial decision - Unaccompanied Minor – refusal, appeal and then LTR The sheets in the following pages highlight the different activities completed in the asylum process, the level of staff who completes the activity and a lower and upper end estimate of the time taken to complete each task. For the purposes of this work, the following assumptions were made: - There will not be any significant changes in circumstances for the applicant e.g. medical complications, being arrested etc - A family case consists of one adult and two children - The applicant does not launch any judicial reviews      
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        

2. Document Structure


                                          
                                          
                                          
                                          
 SectionDescription of contents                                       
                                          
 1. IntroductionBackground and purpose of the document                                       
                                          
 2. Document StructureContents                                       
                                          
 2. GlossaryDefinition of terms, staff levels and stages                                       
                                          
 4. Cost Profiles10 regional profiles                                        
                                          
 5. Staff costsCost of different staff by grade                                        
                                          
 6. NAM time Estimates of the amount of time spent on NAM and non-NAM activities by grade                                       
                                          
 7. Cost and time by stageBreakdown of the amount of time spent on NAM stages by grade and the overall cost of staff time by stage                                       
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          
                                          

3. Glossary


                                     
                                     
 Acronym/ Term Definition Stages  Definition                              
 AIT Asylum and Immigration Tribunal  Stage 1 Screening/ routing - initial application to allocation to a regional NAM team                             
                                     
 ARE Appeal Rights Exhausted Stage 2 First contact with regional team - serving of decision                              
                                     
 ASU Asylum Screening Unit  Stage 3 Appeals - period from refusal decision to notification of an appeal decision                             
                                     
 AVR Assisted Voluntary Returns  Stage 4  Removals - from the notification of an appeal decision to the departure from UK                             
                                     
 CID Case Information Database                                 
                                     
 CRD Case Resolution Directorate  Staff grades/ type                                
       Definition                             
 DFT Detained Fast-track  AA Administrative Assistant                              
                                     
 ETD Emergency Travel Document  AO Administrative Officer                              
                                     
 FRE First Reporting Event  EO Executive Officer                              
                                     
 IA Initial Accommodation HEO Higher Executive Officer                              
                                     
 LEO Local Enforcement Office CO Case Owner                              
                                     
 LTR Leave to Remain WFM Work Flow Manager                              
                                     
 NAM New Asylum Model SCO Senior Case Owner                              
                                     
 NAO National Audit Office SEO Senior Executive Officer                              
                                     
 NASS National Asylum Support Service POU HEO Presenting Officers Unit Higher Executive Officer                              
                                     
 POU Presenting Officer Unit  AIO Assistant Immigration Officer                              
                                     
 UKBA United Kingdom Border Agency  IO  Immigration Officer                              
                                     
 WICU Warning Index Control Unit  CIO Chief Immigration Officer                              
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                    
                                     
                                   
                                   
                                     
                                     
                                     
                                   
                                   
                                   
                                   
                                    
                                    
                                    
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     

4.9 Cost Profile 9


Cost profile 9 - Minor - grant at initial decision        
ACTIVITY TIME ESTIMATES COST ESTIMATES Time costs by grade
PhaseActivityStaffLow time est (mins)High time est (mins)Comments Cost per minute look upLow cost estHigh cost est GradeLow cost estHigh Cost est
Stage 1Arrival at ASUN/AN/AN/AApplicant arrives at ASU – lunar house – security – send up to ASU      AA0 *0 *
 Initial contactAIO1010AIO – looked after until CIO can escort child, may discuss need for interpreter      AO** 27.1168538818669 *** 47.3993787365967 *
 CIO collects child and allocates case CIO1525Applicant waits – case given to CIO – put on electronic board – allocate to IO     EO** 5.45160222014542 *** 7.57166975020197 *
 IO conducts reception IO5060IO conduct reception procedure, ensuring social services are informed, complete CID.      HEO/CO/WFM** 124.76411481698 *** 435.533266662933 *
 Referral to routing teamIO510IO refers case to NAM routing team by phone     POU HEO** 0 *** 0 *
 Screen personIO60105Screen person with social worker – basic details of case      SCO** 4.92256352654965 *** 59.0707623185958 *
 CIO checkCIO1015CIO checks and signs off form and creates file      AIO** 12.2780621776311 *** 24.5561243552622 *
 IO check with CIOIO1015IO time inputting into CIO check     IO** 72.376392439555 *** 101.718173158294 *
 File creation and trackingAIO1520File goes to file creation – AIO produces file and tracking system     CIO** 13.6016312374155 *** 20.4024468561233 *
 IO checks IO1010IO complete any additional checks     Interpreter** 106.666666666667 *** 173.333333333333 *
 Finger print and other documentationAIO2060File goes to finger print room – done by AIO (input finger prints – wait for results for verified match)      Total** 367.17788696681 *** 869.58515517134 *
 Update CIDCIO55CIO updates CID     Total minus POU** 367.17788696681 *** 869.58515517134 *
 Illegal entry papers IO3030IO illegal entry papers        
 Issue documents in personIO2030Wait for NAM to produce FRE dates and papers – issue to person including giving instructions on travel and FRE ensure social services and child understand the proceedure         
 Routing - Log caseAO55If port or LEO they will ring routing team directly and an AO will log the case (5mins). If comes from ASU the duty AO in Croydon will log the case and pass onto HEO (AO – 5mins)         
 Allocate CaseHEO55duty HEO allocates work out to regional team (depends on address of person or if they need accommodation, fills in spreadsheet        
 EO data quality check EO1015EO checks CID that case ready to route e.g. screened or other issues – fills in on team allocation board to monitor also set FRE         
 AO completing forms and arrangements AO4590AO completes forms and arrangements, prepare a service commission form with details of applicant and FRE date – fensures social services are accommodating        
 Initial accommodation - examine and update IA sheet and database (ASYS)AO35  ** #REF! ** #REF!    
 IA fax dispersal arrangements and liaison with social services and local authority to arrange accommodation and travelAO3030NB - Not all stages involving IA team will be done before case comes to CO ** #REF! ** #REF!    
Stage 2aCase allocation to case workerWFM35  ** #REF! ** #REF!    
 Diary manager sets diary time EO35  ** #REF! ** #REF!    
 1st reporting admin arrangementsAO2030         
 Discussions between CO and social services CO515         
 If screening not done WFM arranges for it to be doneWFM010         
 If screening not done case owner has do itCO0180         
 Pre interview arrangements WFM510         
 Pre interview arrangements AO1015         
 Pre interview prepAO520AO chasing files        
 Pre interview prepCO15120check statement of evidence, read file, check other European listings        
 InterviewCO150240Interviews tend to be shorter than for adults         
 Post interview preparing for decisionCO120480Following up leads, background research, preparing the paperwork        
 AO help preparing decision fileAO510         
 Senior Case Owner input into decisionSCO10120         
 EO collects vignette EO55Takes 60mins but about 20 cases taken over and collected at a time - can be AO or HEO        
Stage 2bDecision served - can be done by post or in personCO2060         
 AO help serving of the decisionAO010  ** #REF! ** #REF!    
 Possible follow-up enquiries CO010  ** #REF! ** #REF!    
 Close case on CIDCO510END OF PROCESS        
Stage 3N/A            
Stage 4N/A            
Totals AO** 123** 215         
  EO** 18** 25  ** #REF! ** #REF!    
  HEO** 5** 5  ** #REF! ** #REF!    
  CO** 315** 1115  ** #REF! ** #REF!    
  WFM** 8** 25  ** #REF! ** #REF!    
  HEO/CO/ WFM** 328** 1145  ** #REF! ** #REF!    
  POU HEO** 0** 0  ** #REF! ** #REF!    
  SCO** 10** 120  ** #REF! ** #REF!    
  AIO** 45** 90  ** #REF! ** #REF!    
  IO** 185** 260  ** #REF! ** #REF! Check  
  CIO** 30** 45  ** #REF! ** #REF! Total all** 739** 1900
  interpreter** 240** 390Assumption that interpreters only used at initial interview, FRE, main interview and serving of decision  ** #REF! ** #REF! Total subs** 739** 1900
              
              
              
              
              
              
              
              
              
              
              
         ** #REF!    
              
              
              
              
              
              
              
              
              
              
              
              
              

4. 10 Cost Profile 10


Cost profile 10 - Unaccompanied minor - Initial refusal followed by a failed appeal but leave to remain granted        
ACTIVITY TIME ESTIMATES COST ESTIMATES Time costs by grade
PhaseActivityStaffLow time est (mins)High time est (mins)Comments Cost per minute look upLow cost estHigh cost est GradeLow cost estHigh Cost est
Stage 1Arrival at ASUN/AN/AN/AApplicant arrives at ASU – lunar house – security – send up to ASU      AA0 *0 *
 Initial contactAIO1010AIO – looked after until CIO can escort child, may discuss need for interpreter      AO** 35.9353429491407 *** 71.6502236715996 *
 CIO collects child and allocates case CIO1525Applicant waits – case given to CIO – put on electronic board – allocate to IO     EO** 8.4802701202262 *** 13.6290055503635 *
 IO conducts reception IO5060IO conduct reception procedure, ensuring social services are informed, complete CID.      HEO/CO/WFM** 140.740007567935 *** 467.865430563675 *
 Referral to routing teamIO510IO refers case to NAM routing team by phone     POU HEO** 74.17378777229 *** 129.328655602967 *
 Screen personIO60105Screen person with social worker – basic details of case      SCO** 4.92256352654965 *** 59.0707623185958 *
 CIO checkCIO1015CIO checks and signs off form and creates file      AIO** 12.2780621776311 *** 24.5561243552622 *
 IO check with CIOIO1015IO time inputting into CIO check     IO** 72.376392439555 *** 101.718173158294 *
 File creation and trackingAIO1520File goes to file creation – AIO produces file and tracking system     CIO** 13.6016312374155 *** 20.4024468561233 *
 IO checks IO1010IO complete any additional checks     Interpreter** 106.666666666667 *** 173.333333333333 *
 Finger print and other documentationAIO2060File goes to finger print room – done by AIO (input finger prints – wait for results for verified match)      Total** 469.17472445741 *** 1061.55415541021 *
 Update CIDCIO55CIO updates CID     Total minus POU** 395.00093668512 *** 932.225499807246 *
 Illegal entry papers IO3030IO illegal entry papers        
 Issue documents in personIO2030Wait for NAM to produce FRE dates and papers – issue to person including giving instructions on travel and FRE ensure social services and child understand the proceedure         
 Routing - Log caseAO55If port or LEO they will ring routing team directly and an AO will log the case (5mins). If comes from ASU the duty AO in Croydon will log the case and pass onto HEO (AO – 5mins)         
 Allocate CaseHEO55duty HEO allocates work out to regional team (depends on address of person or if they need accommodation, fills in spreadsheet        
 EO data quality check EO1015EO checks CID that case ready to route e.g. screened or other issues – fills in on team allocation board to monitor also set FRE         
 AO completing forms and arrangements AO4590AO completes forms and arrangements, prepare a service commission form with details of applicant and FRE date – fensures social services are accommodating        
 Initial accommodation - examine and update IA sheet and database (ASYS)AO35  ** #REF! ** #REF!    
 IA fax dispersal arrangements and liaison with social services and local authority to arrange accommodation and travelAO3030NB - Not all stages involving IA team will be done before case comes to CO ** #REF! ** #REF!    
Stage 2aCase allocation to case workerWFM35  ** #REF! ** #REF!    
 Diary manager sets diary time EO35  ** #REF! ** #REF!    
 1st reporting admin arrangementsAO2030         
 Discussions between CO and social services CO515         
 If screening not done WFM arranges for it to be doneWFM010         
 If screening not done case owner has do itCO0180         
 Pre interview arrangements WFM510         
 Pre interview arrangements AO1015         
 Pre interview prepAO520AO chasing files        
 Pre interview prepCO15120check statement of evidence, read file, check other European listings        
 InterviewCO150240Interviews tend to be shorter than for adults         
 Post interview preparing for decisionCO120480Following up leads, background research, preparing the paperwork        
 AO help preparing decision fileAO510         
 Senior Case Owner input into decisionSCO10120         
 EO collects vignette EO55Takes 60mins to collect but about 20 cases taken over and collected at a time - can be AO or HEO        
Stage 2bDecision served - can be done by post or in personCO2060assumption here that case is refused, LTR given but appeal launched        
 AO help serving of the decisionAO010  ** #REF! ** #REF!    
 Possible follow-up enquiries CO010  ** #REF! ** #REF!    
Stage 3CO prepares appeals bundle for courtCO2040  ** #REF! ** #REF!    
 AO help preparing appeals bundleAO3090  ** #REF! ** #REF!    
 Updating CID re the appealCO25  ** #REF! ** #REF!    
 CMR - EO work to check fileEO510         
 Case owner liaison with POUCO520         
 POU team do prep work for CMRPOU HEO3060         
 POU team conduct CMRPOU HEO1530May include some waiting time        
 Prep work for appeal hearing - AO supportAO510         
 Diary manager input into appeal hearing prepEO510         
 POU prep for appeal hearing POU HEO6090NB - if being done by case owner can take 2-4hrs to prep as not as used to the system as POU        
 POU in court for appealPOU HEO60120NB if being done by case owner can be 4-8 hours as just waiting for one case        
 Post hearing ORAT note of minsPOU HEO3040         
 Case owner updates CIDCO55  ** #REF! ** #REF!    
 Determination arrives from judge - AO collects and sorts AO510assumption here that case is refused, LTR still given and no further appeal        
 Case owner reads through determinationCO1015         
 Appeal is refused - but still LTR - update CID and close caseCO510END OF PROCESS        
Stage 4N/A            
Totals AO** 163** 325         
  EO** 28** 45  ** #REF! ** #REF!    
  HEO** 5** 5  ** #REF! ** #REF!    
  CO** 357** 1200  ** #REF! ** #REF!    
  WFM** 8** 25  ** #REF! ** #REF!    
  HEO/CO/ WFM** 370** 1230  ** #REF! ** #REF!    
  POU HEO** 195** 340  ** #REF! ** #REF!    
  SCO** 10** 120  ** #REF! ** #REF!    
  AIO** 45** 90  ** #REF! ** #REF!    
  IO** 185** 260  ** #REF! ** #REF! Check  
  CIO** 30** 45  ** #REF! ** #REF! Total all** 1026** 2455
  interpreter** 240** 390Assumption that interpreters only used at initial interview, FRE, main interview and serving of decision  ** #REF! ** #REF! Total subs** 1026** 2455
              
              
              
              
              
              
              
              
              
              
              
         ** #REF!    
              
              
              
              
              
              
              
              
              
              
              
              
              

5. Staff costs


           
 Average UK BA staff cost - Outside London rate    Average UK BA productive days   Freelance interpreters time cost 
           
 Level/ costNational annual rateCost per productive dayCost per min (£) Productive day estimate AreaCost (£)
 AA17378.80812675 *** 83.9555948152174 *** 0.189089177511751 * Total days in year365 First hour Mon-Fri48
 AO20262.242329875 *** 97.8852286467391 *** 0.220462226681845 * Total weekend days104 Subsequent hours16-20
 EO27835.8809360625 *** 134.472854763587 *** 0.302866790008079 * Ave holidays per staff26.5 Paid a minimum of 3 hoursEst 80
 HEO/CO/ WFM/ POU HEO34959.817879875 *** 168.888009081522 *** 0.380378398832256 * Total bank holidays/ privilege days 10.5 Est. ave cost per min** 0.44
 SCO45242.2968598125 *** 218.561820578804 *** 0.492256352654965 * Ave sick days7   
 AIO25076.7141915938 *** 121.143546819293 *** 0.27284582616958 * Ave training days 10   
 IO35956.5917639709 *** 173.703341854932 *** 0.391223742916514 * Net productive working days ** 207   
 CIO41669.9574589463 *** 201.30414231375 *** 0.453387707913851 *      
           
           
 Assumptions          
 Average 7.4 hour working day = 444mins         
 Interpreters mainly work Mon-Fri 8am-6pm         
           
           
 Staff cost info source - capitation rates for 2007/08 plus 2.5% increase for last 6 months to reflect pay award         
           

6. NAM time


                
                
                
GroupsSub-groupsFTEGrade/ levelNAM Case Work NAM managementOther activitiesWhere the NAM management time is spentCommentsFull cost per staffNAM cost     
Middle Managers Regional Director 15 2575Across all areas         
 Deputy Director16 100 Across all areas  79,271** 79270.874683875 *     
Core NAM StaffTeam leader4Grade 73565 Across all areas  65,354** 261416.756089125 *     
 Senior Cohort Manager1SEO 100 Across all areas  45,242** 45242.2968598125 *     
 Performance Manager1Grade 7 100 Across all areas  65,354** 65354.1890222813 *     
 Senior Case Owner3.8SEO8515 Case owners 45,242** 171920.728067288 *     
 Case Owner43HEO100    34,960** 1503272.16883463 *     
 Case work officer4TCA EO100    27,836** 111343.52374425 *     
 Work flow manager 3HEO3565 Admin 34,960** 104879.453639625 *     
 Diary manager3.8EO100    27,836** 105776.347557037 *     
 Admin Manager2EO3070 Admin 27,836** 55671.761872125 *     
 Cohort Assistant0.6EO 100 Across all areas  27,836** 16701.5285616375 *     
 Appeal listing manager 1EO955 Appeals listing assistant 27,836** 27835.8809360625 *     
 Appeal listing assistant 1AA100    17,379** 17378.80812675 *     
 Active review and enforcement desk2EO100    27,836** 55671.761872125 *     
 Admin Officer 13.8AO100    20,262** 279618.944152275 *     
 Admin Assistant 2AA100     ** 0 *     
 Duty Officers4EO100    27,836** 111343.52374425 *     
Asylum SupportAsylum Support Manager1HEO5050 Asylum support 34,960** 34959.817879875 *     
 Asylum Support 3EO8515 Asylum support 27,836** 83507.6428081875 *     
 Asylum Support Case Workers2.8AO100    20,262** 56734.27852365 *     
 Asylum Support Assistant1AA100    17,379** 17378.80812675 *     
 Removal manager0.4HEO5050 Removals 34,960** 13983.92715195 *     
 Removal EO 4EO100    27,836** 111343.52374425 *     
 Removal Admin 2AO100    20,262** 40524.48465975 *     
 Initial Accommodation Manager1HEO4060 Initial Accommodation 34,960** 34959.817879875 *     
 Initial Accommodation Support 4AO 100    20,262** 81048.9693195 *     
 Initial Accommodation Support 2EO8515   27,836** 55671.761872125 *     
Presenting Officers UnitTeam Manager        ** 0     
 Case Worker         ** 0     
 Senior Case Worker        ** 0     
          ** 0     
Enforcement teamEnforcement AIO        ** 0     
 Enforcement IO        ** 0     
 Enforcement CIO         ** 0     
 Enforcement inspector         ** 0     
          ** 0     
          ** 0     
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                
                

7. Cost by stage


                             
 Scale 1-10Screening/ routing1st reporting - decisionServing the decisionAppealsEnforcement/ AVR                      
 Sub-groupsStage 1 Stage 2a Stage 2bStage 3 Stage 4                      
 Team leader28424** 20                     
 Senior Case Owner08243** 17                     
 Case Owner0.58211** 12.5                     
 Case work officer08110** 10                     
 Work flow manager 66111** 15                     
 Diary manager84110** 14                     
 Admin Manager08640** 18                     
 Appeal listing manager 000101** 11                     
 Appeal listing assistant 000100** 10                     
 Active review and enforcement desk18222** 15                     
 Admin Officer 08640** 18                     
 Admin Assistant 28642** 22                     
 Duty Officers48400** 16                     
 Asylum Support Manager210642** 24                     
 Asylum Support 210642** 24                     
 Asylum Support Case Workers210642** 24                     
 Asylum Support Assistant210642** 24                     
 Removal manager012110** 14                     
 Removal EO 012110** 14                     
 Removal Admin 012110** 14                     
 Initial Accommodation Manager00000** 0                     
 Initial Accommodation Support 00000** 0                     
 Initial Accommodation Support 00000** 0                     
       ** 0                     
                             
 Proportion of timeScreening/ routing1st reporting - interviewEnd of interview - Serving the decisionAppealsEnforcement/ AVR Comments Proportion of timeGradeNAM costScreening/ routing1st reporting - serving of decisionAppealsEnforcement/ AVR  Grade TotalStage 1Stage 2Stage 3Stage 4     
 Sub-groupsStage 1 Stage 2a Stage 2bStage 3 Stage 4   Sub-groups  Stage 1 Stage 2 Stage 3 Stage 4            
 Team leader** 0.10** 0.40** 0.20** 0.10** 0.20   Team leaderGrade 7** 261,417** 26,142** 156,850** 26,142** 52,283  Grade 7** 26141.6756089125 *** 156850.053653475 *** 26141.6756089125 *** 52283.351217825 *     
 Senior Case Owner** 0.000.120.47** 0.24** 0.18   Senior Case OwnerSEO** 171,921** 0** 101,433** 40,452** 30,339  SEO** 0 *** 101433.2295597 *** 40451.9360158324 *** 30338.9520118743 *     
 Case Owner** 0.04** 0.64** 0.16** 0.08** 0.08   Case OwnerHEO** 1,503,272** 60,131** 1,202,618** 120,262** 120,262  HEO** 136459.822457779 *** 1281360.56295904 *** 134079.225335483 *** 140155.574633651 *     
 Case work officer** 0.00** 0.80** 0.10** 0.10** 0.00   Case work officerEO** 111,344** 0** 100,209** 11,134** 0  EO** 149054.514821916 *** 387007.112887256 *** 85660.6056049739 *** 96443.4948362668 *     
 Work flow manager ** 0.40** 0.40** 0.07** 0.07** 0.07   Work flow manager HEO** 104,879** 41,952** 48,944** 6,992** 6,992  AO** 77671.9289311875 *** 272092.96842975 *** 91866.6704061 *** 33673.9170148875 *     
 Diary manager** 0.57** 0.29** 0.07** 0.07** 0.00   Diary managerEO** 105,776** 60,444** 37,777** 7,555** 0  AA** 1448.2340105625 *** 11585.8720845 *** 2896.468021125 *** 1448.2340105625 *     
 Admin Manager** 0.00** 0.44** 0.33** 0.22** 0.00   Admin ManagerEO** 55,672** 0** 43,300** 12,372** 0  Total** 390776.175830357 *** 2210329.79957372 *** 381096.580992426 *** 354343.523725067 *     
 Appeal listing manager ** 0.00** 0.00** 0.00** 0.91** 0.09   Appeal listing manager EO** 27,836** 0** 0** 25,305** 2,531  % total** 12** 66** 11** 11     
 Appeal listing assistant ** 0.00** 0.00** 0.00** 1.00** 0.00   Appeal listing assistant AO** 17,379** 0** 0** 17,379** 0            
 Active review and enforcement desk** 0.07** 0.53** 0.13** 0.13** 0.13   Active review and enforcement deskEO** 55,672** 3,711** 37,115** 7,423** 7,423  Total** 3336546.08012157 *        
 Admin Officer ** 0.00** 0.44** 0.33** 0.22** 0.00   Admin Officer AO** 279,619** 0** 217,481** 62,138** 0            
 Admin Assistant ** 0.09** 0.36** 0.27** 0.18** 0.09   Admin Assistant AA** 0** 0** 0** 0** 0            
 Duty Officers** 0.25** 0.50** 0.25** 0.00** 0.00   Duty OfficersEO** 111,344** 27,836** 83,508** 0** 0            
 Asylum Support Manager** 0.08** 0.42** 0.25** 0.17** 0.08   Asylum Support ManagerHEO** 34,960** 2,913** 23,307** 5,827** 2,913            
 Asylum Support ** 0.08** 0.42** 0.25** 0.17** 0.08   Asylum Support EO** 83,508** 6,959** 55,672** 13,918** 6,959            
 Asylum Support Case Workers** 0.08** 0.42** 0.25** 0.17** 0.08   Asylum Support Case WorkersAO** 56,734** 4,728** 37,823** 9,456** 4,728            
 Asylum Support Assistant** 0.08** 0.42** 0.25** 0.17** 0.08   Asylum Support AssistantAA** 17,379** 1,448** 11,586** 2,896** 1,448            
 Removal manager** 0.00** 0.07** 0.14** 0.07** 0.71   Removal managerHEO** 13,984** 0** 2,997** 999** 9,989            
 Removal EO ** 0.00** 0.07** 0.14** 0.07** 0.71   Removal EO EO** 111,344** 0** 23,859** 7,953** 79,531            
 Removal Admin ** 0.00** 0.07** 0.14** 0.07** 0.71   Removal Admin AO** 40,524** 0** 8,684** 2,895** 28,946            
 Initial Accommodation Manager0.900.100.000.000.00   Initial Accommodation ManagerHEO** 34,960** 31,464** 3,496** 0** 0            
 Initial Accommodation Support 0.900.100.000.000.00   Initial Accommodation Support AO** 81,049** 72,944** 8,105** 0** 0            
 Initial Accommodation Support 0.900.100.000.000.00   Initial Accommodation Support EO** 55,672** 50,105** 5,567** 0** 0            
 POU Team manager          ** 0                
 POU Case worker          ** 0                
 POU Senior case worker          ** 0                
 Enforcement AIO          ** 0                
 Enforcement IO          ** 0                
 Enforcement CIO           ** 0                
 Enforcement inspector           ** 0                
            ** 0                
                             
                             
                             
                             
                             
                             
                             
                             
                             
                             
                             
                             
                             
                             
                             
                             
                             
                             
                             
                             
                             
                             
Spreadsheet's Author:  
Last Updated with Excel 97

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