Dated 2006
THE LONDON BOROUGH OF REDBRIDGE
- and -
EDEN BROWN LIMITED
_____________________________________
C O N T R A C T
relating to the recruitment and provision of
Technical and Specialist Temporary Workers
_____________________________________
London Borough of Redbridge
Town Hall
High Road
Ilford
Essex
IG1 1DD
1
London Borough of Redbridge
CONDITIONS OF CONTRACT
Contents
Page
Agency .................................................................................................................................29
Agency’s Obligations .............................................................................................................6
Agency’s Obligations in Connection with TUPE...................................................................27
Agency’s Personnel ..............................................................................................................8
Agency's Physical Resources .............................................................................................19
Appointment and Contract Duration ......................................................................................6
Assignment and Sub-Contracting .........................................................................................2
Assistance in Legal Proceedings .........................................................................................21
Authorised Officer ………………………………………………………………..6 and Schedule 1
Best Value............................................................................................................................26
Complaints in Respect of Service Provision .......................................................................25
Confidentiality ......................................................................................................................10
Conflicts of Interest .............................................................................................................25
Consequences of Termination .............................................................................................23
Contract Management ...........................................................................................................8
Contract Principles ................................................................................................................5
Data Protection ....................................................................................................................10
Definitions and Interpretation ................................................................................................3
Dispute Resolution and Arbitration.......................................................................................24
Drawings, Documents, Designs, Software and Other Data ................................................12
Exclusions ............................................................................................................................30
Final Contract.......................................................................................................................30
Force Majeure ......................................................................................................................28
Freedom of Information Act..................................................................................................11
Gratuities .............................................................................................................................16
Health, Safety, Fire and Environmental Requirements .......................................................14
Indemnity and Insurance......................................................................................................16
Invoices and Payments ........................................................................................................20
Law.......................................................................................................................................30
Modifications .........................................................................................................................8
No Partnership or Joint Venture...........................................................................................30
Notices ................................................................................................................................29
Occupation of LBR Premises ...............................................................................................19
Observance of Statutory and Other Requirements ..............................................................29
Performance Monitoring.......................................................................................................13
Prevention of Corruption ......................................................................................................21
Quality Assurance ...............................................................................................................25
Racial Discrimination, the Promotion of Race Equality and the Human Rights Act .............15
Recovery of Sums Due to the LBR ......................................................................................24
Recovery of Sums on Behalf of the LBR .............................................................................25
Retention of Documents, Access and Inspection.................................................................13
Royalties and Patent Rights ................................................................................................19
Security ................................................................................................................................18
Severance ............................................................................................................................30
Termination .........................................................................................................................22
Third Party Rights ................................................................................................................30
Transfer of Responsibility.....................................................................................................27
Unsatisfactory Performance.................................................................................................14
Value Added Tax .................................................................................................................21
Waiver .................................................................................................................................29
2
London Borough of Redbridge
AGREEMENT dated day of 2006
BETWEEN
THE LONDON BOROUGH OF REDBRIDGE Town Hall, High Road, Ilford, Essex, IG1 1DD.
(“LBR”);
AND
EDEN BROWN LIMITED Company Registration Number 3643845 of 222 Bishopsgate,
London EC2M 4QD (“the Agency”).
BACKGROUND
1.
LBR seeks provision by a recruitment agency of a recruitment service in respect of technical
and specialist workers on a vendor neutral basis.
2.
The Agency wishes to supply temporary technical and specialist workers to LBR in the
categories detailed in Schedule 1 hereto.
NOW IT IS AGREED:
1.
Definitions and Interpretation
1.1
In this Contract the masculine shall include the feminine and the neuter, and the
singular shall include the plural and vice versa, and the following words and
expressions shall have the following meanings except where the context requires
otherwise:
1.2
‘Agency Workers’ means an individual or any temporary technical and
specialist workers made available by the Agency to LBR and any that it takes
responsibility for as may have been retained by LBR prior to the commencement of
this contract.
1.3
Commencement
Date
means
2006.
1.4
“Conditions” means these conditions of contract including the Schedules;
1.5
“Contract” means this agreement between LBR and the Agency as set out in the
Contract Documents;
1.6
“Contract Documents” means the documents comprising the Contract, as follows:
•
the Invitation to Tender documents;
•
these Conditions;
•
‘Scope of Services’ at Schedule 1;
•
the LBR Specification as provided at Schedule 2;
•
the Suppliers Pricing Schedule with LBR at Schedule 3;
•
the Agency’s Tender submission to the London Borough of Hillingdon dated 5
April 2004, incorporating the Hillingdon Pricing Schedule ;and
•
Any and all other documents as may be listed in the Schedules.
1.7
“Contract Manager” means a competent and appropriately qualified and experienced
person appointed by the Agency to be its representative in relation to the
performance of the Contract who will receive and act on any instructions given by the
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London Borough of Redbridge
Authorised Officer;
1.8
“Contract Period” means the duration of the Contract as set out at Condition 3.2
starting with the Commencement Date and in the event that any extensions are
granted by LBR pursuant to this Contract, shall include any such extensions;
1.9
“Force Majeure Event” means any circumstance beyond the reasonable control of a
party which renders the continued providing or receiving of all or part of the Service
in accordance with the Contract illegal or impossible, including, but not limited to fire,
flood, Act of God, riot, civil disturbance, industrial dispute (not directly involving either
party), war or sabotage;
1.10
Category of Services" means those activities undertaken by the Agency, its
employees and agents which are the subject of this Agreement and which are
detailed in the Scope of Services and the Service level requirement;
1.11
“Day” means a calendar day;
1.12 “Authorised Officer” means the person appointed by LBR to act on its behalf for the
purpose of managing the Contract;
1.13
‘Month’ means Calendar Month;
1.14
The “London Borough of Hillingdon Contract” means the framework contract
entered into by the London Borough of Hillingdon and Eden Brown Limited
dated 7 June 2004 for the provision of a vendor neutral master vendor
recruitment service;
1.15
“Neutral Advisor” means the mediator appointed pursuant to Condition 31;
1.16
“Rate and Pricing Schedule” means the document which incorporates the
pricing mechanism upon which the Agency’s tender is based;
1.17
“Recruitment Orders” means the LBR’s Recruitment Order, clearly indicating
the position, specification and rate per hour of the services and any contract
or agreed rates related thereto;
1.18
“Service” means the Service to be provided by the Agency in accordance with the
Contract, in particular, but not limited to, the Specification, including any modification
made pursuant to Condition 8;
1.19
"SLR" means the Service Level Requirement, a copy of which is annexed hereto as
"Schedule 2";
1.20
“Specification” means the London Borough of Hillingdon document contained
in the tender documentation which describes the Service to be provided by
the Agency and any modifications to it made pursuant to Condition 8;
1.21
“Suppliers” shall mean employment and other agencies engaged by the
Agency to source agency workers;
1.22
Reference to the Agency’s personnel shall be deemed to include
the Agency’s partners, directors and employees and the
Agency’s agents, sub-contractors and essential visitors but
Excluding “Agency Workers” unless the context otherwise requires;
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London Borough of Redbridge
1.23
A reference to any legislative and statutory requirement or similar instrument
shall be deemed to include reference to any subsequent amendment to them;
1.24
The headings are inserted for convenience only and shall not affect the
interpretation of the Contract.
2
Contract
Principles
2.1 Sufficiency
of
Information
2.1.1 The Agency is deemed to have satisfied itself as to the nature and extent of
the Services to be provided and shall be deemed to be satisfied as to the
accuracy and sufficiency of the rates and prices stated by the Agency in its
tender which shall (except insofar as is otherwise expressly set out in the
Contract) cover all the Agency’s obligations and costs under the Contract.
The Agency shall be deemed to have obtained for itself all necessary
information as to risks, contingencies and any other circumstances which
might reasonably influence or affect the Agency’s tender.
2.2
Documents Mutually Explanatory
2.2.1 Except as otherwise expressly provided, the Contract Documents are to be
taken as mutually explanatory of one another. Should the Agency become
aware of any ambiguities or discrepancies in or between the Contract
Documents, the Agency shall immediately give full written details to the
Authorised Officer who shall resolve the discrepancy and issue appropriate
instructions to the Agency in writing and the Agency shall carryout and be
bound by such instructions. If any such instruction changes the pricing basis
upon which the Agency tendered, the instruction shall be treated as a
modification and valued under Condition 8.2.
2.2.2 In case of discrepancy between these Conditions and other documents
forming part of the Contract these Conditions shall prevail.
2.3
Variations
2.3.1 Following the formation of a binding agreement, no deletion from, addition to,
or variation of the Contract shall be valid or of any effect unless agreed in
writing and signed by the parties.
2.4 Copyright
2.4.1
Copyright in the Contract Documents shall vest so far as it lawfully can in
LBR but the Agency may obtain or make at its own expense any further
copies required for use by the Agency in the provision of the Service.
2.5 Interest
2.5.1
Where either LBR or the Agency has a right under the Conditions to
recover a sum due as a debt which is not in dispute, interest shall accrue
from the date the debt arises at a rate of 3% above the Bank of England
Reference Rate
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London Borough of Redbridge
2.5.2
The rights of the parties under Condition 2.5.1 shall be without prejudice to
any other rights or remedies which they may possess.
3
Appointment and Contract Duration
3.1
The LBR appoints the Agency to provide the Service throughout the Contract Period
in consideration of payment by LBR of the prices and target margins set out in the
Pricing Schedule in accordance with the provisions of the Contract.
3.2
The Contract shall commence with effect from the Commencement Date and subject
to the Contract provisions for earlier termination of all or part of the Contract shall
continue in force for a period ending on 31 May 2007 (unless extended by LBR by
written notice given not less than three months before expiry of the original term or
first extension for a maximum of 2, 1 year extensions from 01 June 2007).
4 Authorised
Officer
4.1
The Authorised Officer shall be the person named in Schedule 1 or in default of
appointment, the Chief Officer of the relevant department of LBR or a named representative
appointed by LBR to act in the name of LBR for the purposes of this contract.
5 Agency’s
Obligations
5.1
The Agency shall provide the Service in compliance with the Contract.
5.2 The Agency shall provide the Service with reasonable skill, care and diligence and
due propriety and with the utmost good faith, in accordance with legislative
requirements, in accordance with the Authorised Officer’s written instructions and
whether all of these requirements are met shall be determined by the Authorised
Officer acting reasonably.
5.3 The Agency shall use all reasonable endeavours to ensure that each candidate is
suitable for the assignment in which they are to be placed, which shall include, but will
not be limited to, taking all reasonable steps to verify the status of each candidate to
ensure that such candidate is legally entitled to work in the United Kingdom and has
the requisite qualification and experience set out by LBR in its Recruitment Order(s).
5.4 The Agency shall promptly and no later than 28 days from the Agency’s date of
knowledge inform the Authorised Officer and confirm in writing, if the Service, or any
part of it, is not being, or may not be, performed, whether or not the result of any act
or omission by LBR, giving details, reasons and likely duration. The provision of this
information shall not relieve the Agency from its contractual obligations.
5.5 If the Agency requires any further instruction or information in connection with the
provision of the Service, the Agency shall make a sufficiently detailed, and sufficiently
timely, written application to the Authorised Officer specifying any critical date by
which a response is needed, but otherwise giving the Authorised Officer reasonable
time to respond.
5.6 The Agency shall at all times comply with all relevant LBR policies, Codes of Practice
and Financial Regulations, provided a copy has been provided by LBR either at the
commencement of this contract, or if subsequently introduced when in common use
at LBR or at the date of request of such policy by the Agency.
5.7 Except as otherwise provided in the Contract, the Agency shall provide all workers,
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London Borough of Redbridge
equipment, materials, information, data and other things whatsoever required for the
provision of the Service including to give effect to any modifications pursuant to
Condition 8. Except as otherwise provided, the Agency shall not in any circumstances
use any premises or equipment of LBR.
5.8 If the Agency is unable or fails to provide the Service, or any part of it, in accordance
with the Contract, LBR may make its own arrangements for provision of the Service,
or any part of it, and all costs incurred as a result may be deducted from any sums
due, or that become due, to the Agency, or shall be recoverable from the Agency by
LBR as a debt. LBR’s powers under this Condition 4.8 shall not be exercised
unreasonably or vexatiously and these rights shall be without prejudice to any other
rights or remedies available LBR in this contract or otherwise.
5.9 The Agency shall co-operate and co-ordinate its activities with other
contractors or sub-contractors engaged by LBR as appropriate.
5.10
The Agency shall ensure that neither the Agency nor its personnel shall do any act
or thing at any premises owned or occupied by LBR other than the proper
performance of the Service, and no signs or advertisements shall be exhibited
without prior written LBR approval.
5.11 At the end of each completed year starting from the commencement date and at any
other time as LBR may require the Agency shall provide upon request
to the Authorised Officer a copy of its audited accounts within three months of
the relevant accounting reference date subsequent to those provided in
accordance with any tender requirements. In the event that the Agency fails
to provide accounts in accordance with this Condition 5.11 then, without
prejudice to any other rights or remedies available to LBR, the Authorised
Officer or such persons as may from time to time be nominated by the
Authorised Officer shall be given access to all accounting documents and
information as far as it relates to this Contract as far as the Authorised
Officer considers within the possession, custody or control of the Agency.
5.12 The Agency shall accept full responsibility for the terms of engagement of all
temporary workers and shall undertake all administration, make all statutory
deductions from pay and maintain all records required either legally or to
satisfy the specific requirements of this contract.
5.13 The Agency shall ensure that any temporary workers falling into the following
groups shall not be offered to LBR during the term of this Contract:-
a)
staff previously dismissed by LBR from permanent employment:
b)
temporary staff previously dismissed by LBR from engagement;
c)
staff previously rejected by LBR as unsuitable for engagement by LBR where
such rejection is known to or should reasonably be ascertainable by the
Agency;
d)
staff who already hold a substantive post with LBR.
6.
Agency’s Personnel
6.1
The Agency shall employ sufficient persons to ensure that the Service is provided in
accordance with the Contract.
6.2
The Agency’s personnel employed in connection with the Contract shall be properly
and sufficiently qualified, competent, skilled, honest and experienced and shall at all
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London Borough of Redbridge
times exercise care in the execution of their duties and the Agency shall ensure that
such persons are properly and sufficiently instructed and supervised with regard to
the provisions of the Service and in particular:
6.2.1
the task or tasks such person has to perform;
6.2.2
all relevant provisions of the Contract;
6.2.3
all relevant policies, rules, procedures and standards of the Agency and
LBR;
6.2.4
all relevant legislative requirements;
6.2.5
issues of confidentiality attaching to this contract and any temporary and
specialist workers whether placed with LBR during the term of this contract
or not.
6.3
The Authorised Officer shall have the power upon written notice, to require the
Agency, but not unreasonably, to remove from the provision of the Service any
employee, sub-contractor or agent of the Agency including the Agency’s
Representative. The Agency shall forthwith remove such person/s from the
provision of the Service and as soon as reasonably practical shall provide a
replacement. The Agency shall fully and promptly indemnify the LBR against any
claim made by or against such personnel.
6.4
The Agency shall take all reasonable steps to avoid changes to key personnel
involved in provision of the Service.
6.5
If the circumstances under which the Service is provided are such that personnel of
the Agency are exempt from the provisions of Section 4 (2) of the Rehabilitation of
Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974
(Exceptions) Order 1975, then the Agency shall ensure that all personnel to be
engaged in the provision of the Service are questioned in accordance with the said
Order about convictions which would otherwise be spent under the provisions of the
said Act. The Agency shall disclose to the Authorised Officer the names and
addresses and sufficient information and as appropriate all convictions of its
personnel to be engaged in and about the provision of the Service to enable proper
checks to be made. The Authorised Officer may require such personnel not to be
engaged in the provision of the Service and immediately substituted by the Agency,
unless the Authorised Officer considers substitution unnecessary.
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London Borough of Redbridge
7. Contract
Management
7.1
The Agency shall at all times properly manage and monitor the Service.
7.2
The Agency shall appoint a Contract Manager to act on its behalf for all
purposes connected with the Contract, and any replacements shall be subject
to the prior written approval of LBR such approval not to be unreasonably
withheld. Notices, information, instructions or other communications given by
LBR to the Contract Manager shall be deemed to have been given to the
Agency.
7.3
The Agency shall ensure that at all times the Authorised Officer has up-to-
date contact details for the Contract Manager or any temporary or permanent
replacement including name, work and mobile telephone numbers. The Contract
Manager or a duly authorised and competent representative shall be available to
meet the Authorised Officer at all reasonable times and shall provide such written
reports as the Authorised Officer may reasonably require prior to such meetings or
generally.
8. Modifications 8.1
The Authorised Officer shall have the power to issue to the Agency
instructions in writing upon reasonable notice:
8.1.1 requiring the Agency to omit or postpone any part of the Service;
8.1.2 requiring the Agency to provide services additional to the Service,
provided that such additional services shall be similar to the Service;
8.1.3 requiring the Agency to vary the scope of the Service or any part of it;
8.2
The valuation of modifications made pursuant to Condition 8.1 shall be ascertained
by the Authorised Officer in accordance with the following provisions:
8.2.1 wherever it is appropriate and reasonable to do so the valuation shall be
ascertained in accordance with the principles used and the rates and prices
contained in the Pricing Schedule;
8.2.2 otherwise the ascertainment of the valuation shall be on a fair and
reasonable basis taking reasonable account of any compensating reduction,
increase or re-organisation of some other part of the services and the extent
to which it is reasonable for the Agency to re-deploy existing staff and either
party may seek appropriate written evidence of market rates;
8.2.3 where the modification relates to an omission or postponement under
Condition 8.1.1 the valuation shall not include and LBR shall not be liable to
the Agency in respect of, any loss or reduced contribution to overheads or
profit, whether in respect of this Contract or any other contract.
8.3
If the Agency reasonably disagrees with the valuation of any modifications, it shall
provide notice in writing to the Authorised Officer within 14 days of the date of the
written instruction referred to at 8.1 setting out reasons why it opposes the valuation
and, if appropriate, providing appropriate documentary evidence such as its own cost
and relevant market rates.
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London Borough of Redbridge
8.4
The parties shall meet and negotiate in good faith within 14 days of the date of the
Agency’s notice as provided in accordance with condition 8.3 with a view to reaching
agreement on the valuation of the modification. If agreement is not reached within
sixty (60) days of the date of the Agency’s notice, then either party may refer the
matter to the dispute resolution procedure set out at Condition 31.
8.5
Prior to resolution of any valuation dispute the Agency shall implement the
modification and upon resolution the valuation shall be backdated to the date of
implementation? Notwithstanding the referral by either party to the dispute
resolution procedure the Agency shall implement the modification on or before the
date of such formal reference to the dispute resolution procedure.
9. Data
Protection
9.1
Each party shall ensure that any mailing list, customer database, records or any
other form of written, printed or electronic data generated by, created for, or supplied
to the other pursuant to the terms of this contract or in compliance with the Service
Level Requirement shall comply with the requirements of all legislation in force from
time to time including, without limitation, the Data Protection Act 1998, (as replaced,
modified or re-enacted from time to time) and that each party shall comply with the
relevant obligations arising thereunder.
9.2
Any person who becomes a data processor on behalf of LBR shall agree to comply
with the relevant legislation and shall indemnify LBR against any breach or breaches
of the Data Protection Act 1998 and other related legislative requirements as may be
in force
10. Confidentiality 10.1
LBR reserves the general right to disclose information about this contract, unless
otherwise agreed in writing.
10.2
The Agency shall not disclose the Contract or any provision thereof of any
information resulting from, in connection with, or during the course of, the Contract,
to any person unless it is strictly necessary for the performance of the Contract, and
prior authority in writing from LBR has been sought and obtained. The Agency shall
comply with any instructions regarding changes to authorisations and other
instructions regarding disclosure or non disclosure.
10.3
This Condition does not apply in relation to information:
(a) which is in or enters the public domain otherwise than by a breach of an
obligation of confidentiality;
(b)
which is or becomes known from other sources without breach of any
restriction on disclosure or;
(c)
which is required to be disclosed by law or any professional or
regulatory obligation.
10.4 Subject
to
Condition10.2 the Agency shall ensure that information about the
Contract, or arising from or connected with the Contract:
(a) is divulged only to the minimum number of persons;
(b) is divulged only to the extent essential to each person’s action in carrying out
(or in connection with) the Contract and that such persons do not divulge such
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London Borough of Redbridge
information;
(c) is properly safeguarded.
10.5 Subject to the retention of proper professional records, the Agency shall, on
written request from LBR, return all documents containing any part of the
Service carried out by the Agency, including but not limited to, documents
stored electronically.
10.6
The Agency shall ensure that any contract with:
(a) any employee and or any agent or representative;
(b)
any Agency engaged in any way in connection with the Contract;
contains a condition requiring that person to keep all information in relation to the
Contract and it’s performance confidential and shall draw their attention to the
requirements of Condition 10.2.
10.7 No information regarding the Services being provided under the Contract or
facilities to photograph or film or sound record shall be given or permitted by
the Agency except with prior written permission of the LBR, to whom any
press or other enquiry or any such matter should be referred. This Condition
does not apply in relation to information:
(a) which is in or enters the public domain otherwise than by a breach of an
obligation of confidentiality;
(b) which is or becomes known from other sources without breach of any
restriction on disclosure or;
(c) which is required to be disclosed by law or any professional or
regulatory obligation.
10.8 The Agency shall not, in connection with the Contract, communicate with
representatives of the general or technical press, radio, television or other
communications media unless specifically granted prior written permission to
do so by LBR.
10.9 The decision of LBR regarding anything in this Condition10 shall be final and
conclusive.
11.
Freedom of Information Act 2000 (FOIA)
11.1
The Agency accepts that LBR is subject to the requirements of the Freedom of
Information Act 2000 and appropriate statutory and regulatory requirements and
shall assist and co-operate with the Authority (at the Agency’s expense except
insofar as otherwise agreed in writing) to enable LBR to comply with FOIA disclosure
requirements. The Agency shall ensure that all sub-Contractors, consultants and
agents comply with the provisions of this clause 11.
11.2 If LBR receives a request for information pursuant to and in accordance with the
provisions of the FOIA such request relating to the services or any other part of this
contract, and LBR has reason to believe that such information is held by the Agency,
the following shall apply:-
11.2.1
The Council shall serve in writing a request upon the Agency requiring
11
London Borough of Redbridge
such information pursuant to the FOI Act ("the FOI Request");
11.2.2
The Agency shall at its own expense respond in full and in writing to all
particulars described in the FOI Request (including, if requested, providing
electronic copies of such information) within 3 days from the date of
receipt of the FOI Request from LBR to London Borough of Redbridge;
11.2.3
If LBR serves any request for information that is supplemental to the FOI
Request, the Agency shall respond to LBR in full and in writing within 2
working days from the date of receipt of the request for supplemental
information;
11.3
If the Agency shall receive a third party request for information pursuant to the FOIA
such request relating to the services or any other part of this contract, the following
shall apply;
11.3.1
the Agency shall immediately at its own expense transfer to LBR
such
request;
11.3.2
the Agency shall provide LBR within 3 days from the date of receipt of the
FOIA request a copy of all information in its possession or power in a form
required by the FOIA request or if requested by LBR within 3 days of such
LBR request in such format requested to enable LBR to respond to the
FOIA request;
11.3.3 the Agency shall provide all necessary assistance as reasonably
requested by LBR to enable LBR to respond to the FOIA request within
the time for compliance set out in section 10 of the FOIA.
11.4 LBR shall not be liable in any way to a third party in respect of any
information requested pursuant to a FOI Request. The Agency shall
furthermore indemnify LBR against any demand and make good to LBR all
liabilities incurred, all damage and loss suffered, all claims, demands,
actions and proceedings made or brought and all costs, disbursements and
expenses incurred by LBR arising directly or indirectly out of the serving of
a FOI Request pursuant to the provisions of this clause 11.
11.5
The Agency warrants that any response to a FOI Request shall be complete and
accurate to the best of the Agency’s knowledge.
12.
Drawings, Documents, Designs, Software and Other Data
12.1
Except where otherwise expressly agreed in writing, any drawings, specifications,
software, designs or other data (including working documents, maps and
photographs) completed or provided by either party to the other or to any Agency
Worker or produced by a Agency Worker whilst placed at LBR in connection with the
Contract shall become or, as the case may be, remain the property of LBR, in whom
shall be, or shall remain, vested all intellectual property rights and be delivered up to
LBR on completion or termination of the placement or termination of the contract
(whichever is the sooner).
12.2
Where LBR has agreed to accept modern storage media, drawings, and other
documents, these shall be supplied by the Agency in an agreed form.
13. Performance
Monitoring
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London Borough of Redbridge
13.1
In order to assessing the Agency’s performance to the Service standard, LBR shall
have regard to:
13.1.1
the Agency’s compliance with the requirements of the Service Level
Requirement and Condition 37;
13.1.2
oral and written complaints or observations of experience from recipients or
users of the Service;
13.1.3 the reliability of the Service provided;
13.1.4
the Agency’s measurement of achievement against performance (which is
?);
13.1.5
the experience and suitability of individual Suppliers;
13.1.6 the Agency’s measurement of achievement against its own
performance indicators (if any) as specified in its tender submission;
13.1.7
random spot-checks in accordance with the
Service Level Requirement; and
13.1.8
regular formal contract review meetings in accordance with the Contract
and, in any event, not less than three times per annum where the
Authorised Officer and the Contract Manager shall discuss the Agency’s
performance in accordance with the Contract.
14. Retention of Documents, Access and Inspection 14.1 The Agency shall retain all accounts, documents and records in connection
with the Contract for at least three years after the expiry or termination of the
Contract or for any longer period required by law or agreed between the
Parties.
14.2
At all times during the Contract Period, upon reasonable notice wherever appropriate
in the circumstances, the Agency shall allow the Authorised Officer, the LBR’s
auditors and such persons as may, from time to time, be nominated by LBR, access
to:
14.2.1
all workplaces of the Agency for the purpose of inspecting work being
performed pursuant to the provision of the Service;
14.2.2
all workplaces of the Agency for the purpose of inspecting records and
documents in the possession, custody or control of the Agency in
connection with the provision of the Service;
14.2.3
any personnel or agent of the Agency for the purpose of interviewing such
persons in connection with the provision of the Service;
14.2.4
technology, resources, systems and procedures used or proposed to be
used in connection with the provision of the Service.
14.2.5 Details of and copy contract documents engaging Suppliers;
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London Borough of Redbridge
14.3
During access and inspection visits, the Agency shall provide all reasonable access
and facilities free of charge.
15.
Unsatisfactory Performance of the Agency
15.1
Where, in the reasonable opinion of the Authorised Officer, the Agency has failed to
perform the whole or any part of the Service, with the standard of skill, care and
diligence which a competent and suitably qualified person performing the same
services could reasonably be expected to exercise, or in accordance with the
Contract, the Authorised Officer may give to the Agency a written notice specifying
details of the unsatisfactory performance.
15.2
Where the Agency has been notified of a failure in accordance with Condition 145.1
LBR may:
a.
require the Agency to perform the Service to the Authorised Officer’s
reasonable satisfaction within such period as may be specified, including
where necessary, the correction or re-execution of any Service already
carried out; or
b.
withhold or reduce payments to the Agency, in such amount as the LBR
reasonably deems appropriate.
16.
Unsatisfactory Performance of Agency Workers
16.1
LBR may acting reasonably require any placed Agency Worker to leave the
engagement with immediate effect and where deemed necessary such as but not
exclusively in cases of gross misconduct without service of any notice.
16.2
Notwithstanding the provisions of condition 16.1 above, the Authorised Officer shall
in other circumstances be entitled to but not unreasonably or vexatiously to require
the Agency, to remove from the provision of the service any placed Agency Worker.
Any such person so removed shall not be engaged or employed as appropriate by
the Agency for the purposes of carrying out work for LBR under this or any other
contract extant at the time of removal. The Agency shall forthwith remove such
worker or employee from the provision of the service and shall immediately provide a
replacement if LBR so requests.
17.
Health, Safety, Fire and Environmental Requirements
17.1
The Agency shall comply with
17.1.1 the requirements of the Health and Safety at Work etc Act 1974
the Management of Health and Safety at Work Regulations 1999 (including
the provision by the Agency of a copy of its risk assessment under such
regulations when requested by LBR), the Provision and Use of Work
Equipment Regulations 1992;
17.1.2 all current relevant health, safety, fire and environmental
legislation and official codes of practice and guidance;
17.1.3 all LBR health, safety, fire and environmental requirements,
codes of practice and guidance as notified in writing by LBR.
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London Borough of Redbridge
17.1.4 all requirements of the Contract in relation to health, fire, safety
and environmental matters.
17.2 The Agency shall upon request provide a copy of its policies in relation to health,
safety, fire and environmental issues.
17.3 The Agency shall, so far as reasonably practicable and relevant to the provision of
the Service, conserve energy, water and other resources.
17.4 All written work in connection with the Contract shall (unless otherwise specified or
agreed in writing) be produced on recycled paper containing at least 80% post-
consumer waste and used on both sides where appropriate.
18.
Racial Discrimination, the Promotion of Race Equality and the Human
Rights Act
18.1 The Agency shall not discriminate directly or indirectly, or by way of victimisation or
harassment, against any person on grounds of colour, race, nationality, or ethnic or
national origins contrary to Part II (Discrimination in the Field of Employment) of the
Race Relations Act 1976, as amended (the RRA); and/or discriminate directly or
indirectly, or by way of victimisation or harassment against any person on grounds of
colour, race, nationality, or ethnic or national origins contrary to Part III of the RRA
(Discrimination in Other Fields); and/or contravene Part IV of the RRA (“other
unlawful acts”) where appropriate; and/or act incompatibly with the Sex
Discrimination Acts 1975 and 1986, Disability Discrimination Act 1995 or rights
contained within the European Convention of Human Rights.
18.2 The Agency shall, for purposes of ensuring compliance with clause 18.1 above,
in relation to agency staff employed in the performance of the contract, observe
as far as possible the provisions of the Commission for Racial Equality’s Code of
Practice in Employment, as approved by parliament in 1983, including, but not
limited to, those provisions recommending the adoption, implementation, and
monitoring of an equal opportunities policy.
18.3 The Agency shall in performing the contract comply with the provisions of section
71 (1) of the RRA as if the Agency were a body within the meaning of Schedule
1A to the RRA (or any European equivalent which shall be deemed to include
without limitation an obligation to have due regard to the need to eliminate
unlawful racial discrimination and to promote equality of opportunity and good
relations between persons of different racial groups).
18.4
Where in connection with the contract the Agency, its agents or subcontractors,
or the Agency personnel or Agency Workers are required to carry out work on
LBR’s premises or alongside LBR’s employees on any other premises, the
Agency shall comply with LBR’s equal opportunities and diversity policies.
18.5
The Agency shall monitor the representation among Agency staff of persons of
different racial groups (which shall mean groups of persons classified as ‘ethnic
groups’ in the most recent official census by the Office of National Statistics or
successor body), having regard to LBR’s procedures for monitoring
representation among its own employees;
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London Borough of Redbridge
19. Gratuities
19.1
The Agency shall not, whether itself, or by any partner, director, employee or sub-
contractor, solicit or accept any gratuity, tip or any other form of money taking or
reward, collection, or charge for any part of the Service other than charges in
accordance with the provisions of the Contract.
20.
Indemnity and Insurance
20.1
The Agency shall be liable for and shall fully and promptly indemnify and keep
indemnified LBR, its employees and agents, against all liabilities, demands,
proceedings, damages, costs, losses, claims, charges and expenses whatsoever in
any way arising out of or in connection with:
20.1.1 the defective provision of the Service or breach by the Agency of any
requirement of the Contract or failure to provide the Service or any part of
it, and
20.1.2 the injury to, or death of, any person howsoever arising whether in
contract, tort or otherwise except and to the extent that it may arise out of
the act default or negligence of the LBR its employees or agents other
than the Agency or its personnel.
20.2
The liability set out in Condition 20.1 shall, for the avoidance of doubt, include
liability for third parties employed in connection with the Service so far as the
management of, or instructions issued to, such third parties is the responsibility of
the Agency.
20.3
Without in any way limiting its responsibilities under this Condition 20, the Agency
shall insure with a reputable insurance company approved by LBR against its
liabilities under Condition 20.1.
20.4
For all claims against which this Condition 20 requires the Agency to insure, the
insurance cover shall be the minimum sum specified, or such greater sum as the
Agency may choose, in respect of any one incident and the Agency’s insurance
policy effecting such cover shall have the interest of LBR endorsed on it, or shall
otherwise expressly by its terms confer its benefits upon LBR.
20.5
The Agency shall supply to the LBR upon request certified copies of the insurance
policies together with documentary evidence necessary to demonstrate compliance
with this Condition 20.
20.6
If the Agency fails to take out and maintain any of the insurances required under
this Condition 20 or if LBR reasonably considers that the policies of insurance do
not effect sufficient cover, then LBR shall require the Agency to forthwith procure
and effect such insurance as LBR may reasonably require and in the meantime or
in default, LBR may itself cause such insurance to be effected. The amount paid or
payable by LBR may be deducted from any monies due or to become due to the
Agency under the Contract or such amount may be recoverable by the LBR from
the Agency as a debt.
Question – who carries the insurance for the temporary workers? This needs to be
set out here.
20.7
Public Liability Insurance
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London Borough of Redbridge
20.7.1
The Agency shall, throughout the Contract Period, maintain in force such
policies of insurance with reputable insurers or underwriters as shall fully
insure against all sums which either party may become legally liable to
pay by reason of all losses, claims, demands, proceedings insured under
a public liability insurance policy and suffered by:-
(i)
LBR or its employees;
(ii)
The Agency or its employees (to the extent not already covered
by the Agency’s existing employer’s liability insurance); and
(iii)
Any other person;
to the extent not covered by the insurance required under Condition 20.
20.7.2
The Agency shall ensure that any such insurance expressly covers loss
or damage to goods or property (including computer hardware and
software) loaned, leased or hired to it and which remains in the
ownership of LBR.
20.7.3
The Agency shall have public liability insurance of not less than ten
million pounds sterling (£10,000,000) in respect of any one incident.
20.8
Professional Indemnity Insurance
20.8.1 The Agency shall maintain with reputable insurers or indemnitors,
professional indemnity insurance which fully insures the Agency in respect
of the Agency’s obligations and liabilities to provide the Service, in an
amount of not less than one million five hundred thousand pounds sterling
(£1,500,000), for any one occurrence or a series of occurrences arising
out of any one event (for a period of 12 years from the date of the
completion by the Agency of its obligations pursuant to the Contract
provided that such insurance is available to agencies of the same
profession or discipline at commercially reasonable rates. The Agency
shall immediately inform the LBR if such insurance ceases to be available
at commercially reasonable rates).
20.9 Employer’s
Liability
Insurance
20.9.1 The Agency shall maintain a recognised policy of employer’s liability
insurance of not less than ten million pounds sterling (£10,000,000) in
respect of any one incident.
20.9.2 The Agency shall ensure that all Agencies providing temporary staff within
social services maintain insurances which are not less than the above
mentioned and shall obtain certified documentary evidence and produce it
to LBR on request. Agencies providing temporary staff in all other areas
shall maintain public liability insurance of not less than five million pounds
sterling (£5,000,000) in respect of any one incident, employers liability
insurance of not less than five million pounds sterling (£5,000,000) in
respect of any one incident and professional indemnity insurance of not
less than one million pounds sterling for any one occurrence or a series of
occurrences arising out of any one event as outlined in 20.8.1.
Confirmation and/or copies of such policies shall be made available to
LBR by the Agency within 10 days of such LBR request.
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London Borough of Redbridge
20.10
For the avoidance of doubt, minimum insurance levels shall not be a limit of liability
under the Contract.
20.11
LBR shall indemnify and keep indemnified the Agency against all actions, claims,
demands, proceedings, damages, costs, charges and expenses whatsoever in
relation to the injury to, or death of, any person, or loss of, or damage to, any
property including property belonging to the Agency to the extent that it may arise
out of the negligence of LBR, its employees or agents other than the Agency or its
personnel.
20.12
In the course of an assignment, the Agency Worker is under the direction and
control of LBR who will be responsible for his/her supervision and training on all in-
house systems and procedures necessary for the temp to carry out their duties.
20.13
LBR accepts all health and safety obligations while the Agency Worker is on
assignment including any training or induction of the LBR’s health and safety
policies.
20.14
LBR shall ensure that the Agency Worker is protected against racial, sexual and
disability discrimination in the course of his/her assignment with LBR.
20.15
Notwithstanding the requirements of clauses 20.12 to 20.14 inclusive, the parties
agree that Agency Workers will not be employees of LBR.
21.
Security
21.1
LBR shall by prior arrangement provide such access to LBR premises as the
Agency may reasonably require to fulfil its obligations under the Contract.
21.2
The Agency shall comply with all security requirements of LBR while at LBR
premises including providing identity details and submitting to security checks on
request and complying with LBR requirements relating to security passes,
including returning them on exiting LBR premises.
21.3
LBR reserves the right to refuse admission to or require removal of any person
from LBR premises who is considered unacceptable for any reason.
21.4
The Agency shall be responsible for theft, loss or damage to:
21.4.1 its own property, equipment, data or personal possessions brought onto
LBR premises;
21.4.2 LBR property, plant, equipment, or data used or within the care and
control of the Agency.
21.5
The Agency shall indemnify LBR in respect of the matters referred to in this
Condition 21.
22.
Occupation of LBR Premises
22.1
Any land or premises (including temporary buildings) made available to the Agency
by LBR in connection with the Contract shall be made available to the Agency free
of charge and shall be used by the Agency solely for the purposes of performing
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London Borough of Redbridge
the Contract. The Agency shall have the use of such land or premises as licensee
and shall vacate the same upon completion or determination of the Contract. Any
utilities required by the Agency shall be subject to such charges (if any) as may
arise from the Agency’s occupation.
23.
Agency’s Physical Resources
23.1
Except as otherwise agreed, the Agency shall provide all resources and everything
necessary for the provision of the Service.
23.2
The Agency shall be responsible for the security of its resources together with
anything used in connection with the provision of the Service and except as
otherwise provided in this Contract, LBR shall have no liability for those resources.
24.
Royalties and Intellectual Property Rights
24.1
The Agency shall not in connection with the Contract use, manufacture, supply or
deliver any process, article, matter or thing, the use, manufacture, supply or
delivery of which would be an infringement of any patent or patent rights or any
other intellectual property rights and the Agency shall indemnify LBR against all
actions, claims, demands, proceedings, damages, costs, charges and expenses
which LBR may sustain, incur or be put to by reason or in consequence directly or
indirectly of any breach of this provision (whether wilful or inadvertent) and against
the payment of any royalties or other monies which LBR may have to make to any
person or body entitled to patent rights or any other intellectual property rights in
respect of any process or thing used, manufactured, supplied or delivered by the
Agency in connection with the Contract.
24.2
Any and all intellectual property rights developed under the Contract
or arising from the provision of the Service by the Agency shall belong to LBR and
the Agency shall execute or cause to be executed all deeds and documents and
undertake all acts required to vest such intellectual property rights in LBR.
24.3
The Agency shall keep confidential and shall ensure that its personnel keep
confidential any and all information which is learnt or obtained in relation to any
intellectual property rights by the Agency and/or its personnel in connection with
the provision of the Service and shall enter into a confidentiality agreement with
LBR should this be required by LBR.
25.
Invoices and Payments
25.1.1 The Agency will submit on a monthly basis, consolidated bills with
an attached breakdown by cost centre. The Agency shall also
provide all information agreed to be necessary to LBR to allow
ready validation and approval of these amounts charged in
accordance with the fees and charges in Schedule 3.
25.1.2 The Council will endeavour to pay invoices within 14 days of the
date of the invoice.
25.1.3 LBR shall have 14 days from date of invoice to dispute any
amounts charged and/or raise any discrepancies or errors.
25.2.2 Should any discrepancy or error arise and be notified to the
Agency then such discrepancy or error shall be reconciled in the
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London Borough of Redbridge
next invoice save that should such discrepancy or error arise from
the final invoice it shall be reconciled by the Agency within 14 days
of the LBR notification.
25.2.3 Should any amount be disputed by LBR such amount shall remain
payable in accordance with Clause 25.2.1 save that any amount
disputed in accordance with Clause 25.2.2 will fall to be resolved
by the Agency within 14 days of the LBR notification.
25.2.
Upon resolution of the dispute, any amounts owing to the Agency shall be paid
within 30 days. Any amounts owing to LBR shall be credited on the next invoice
save that should the dispute arise from the final invoice it shall be reimbursed by
the Agency within 14 days of the resolution of the disputed item.
25.5
All charges, fees and rates quoted are exclusive of VAT, which will be applied at
the rate applicable at the date of invoice.
25.6
The Agency reserves the right to increase the charges to reflect any increase in
statutory employer contributions. The Agency will provide the client with 30 days
notice of such an increase but shall apply such increases from the date of statutory
effect.
25.7
The Agency shall similarly reduce the charges to reflect any decrease in statutory
employer contributions and such reductions shall be applied from the date of
statutory effect.
25.8
Except where otherwise provided in the Contract, the amount payable to the
Agency for the performance of the services shall be inclusive of all costs of
employees, facilities, equipment, materials and all other expenses whatsoever
incurred by the Agency in discharging its obligations under the contract.
26.
Value Added Tax
26.1
LBR shall pay the Agency such Value Added Tax as may be properly chargeable
in respect of the supply of the Services in accordance with the Contract.
27.
Assignment and Sub-Contracting
27.1
LBR shall be entitled to assign the benefit of the Contract or any part of it and shall
give written notice of any assignment to the Agency.
27.2
The Agency shall neither assign the Contract or any part thereof or the benefit or
advantage of the Contract or any part thereof nor sub-contract the provision of the
Service or any part thereof without the prior written consent of LBR (which consent
may be given subject to such condition, if any, as LBR may think fit to impose).
27.3
The Agency shall ensure that any sub-contractor complies with all applicable
provisions of the Contract. Any sub-contract shall not relieve the Agency of its
obligations under the Contract.
27.4
The Agency shall include a term in any sub-contract that payment will be made
within a reasonable time.
28.
Assistance in Legal Proceedings
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London Borough of Redbridge
28.1
The Agency shall notify the Authorised Officer of any accident, damage or breach
of any statutory provision relating in any way to the Service immediately upon
becoming aware of it. Such notification shall include all relevant information to
enable the Authorised Officer to investigate the matter fully.
28.2
If requested to do so by the Authorised Officer, the Agency shall provide the
Authorised Officer with any relevant information arising out of the provision of the
Service, in connection with any legal inquiry, hearing, arbitration or Court
proceedings in which LBR may become involved or any relevant disciplinary
hearing internal to LBR and shall give evidence in such inquiries or proceedings or
hearings.
28.3
Assistance shall be provided by the Agency pursuant to this Condition 28 without
charge where it is required in relation to a matter which was caused or arose during
the course of the Contract.
29.
Prevention of Corruption
29.1
LBR shall be empowered to terminate the Contract immediately and to recover
from the Agency the amount of any loss resulting from such termination, if the
Agency shall have done any act intended as an inducement for obtaining any
contract with LBR or shall have committed any offence under the Prevention of
Corruption Acts 1889 to 1916 or shall have given any fee or reward the receipt of
which is an offence under Section 117 (2) of the Local government Act 1972, or
statutory modification or amendment thereto.
29.2
The decision of LBR in relation to this Condition 29 shall be final and conclusive.
30.
Termination
30.1
LBR has relied on the information provided by the Agency contained in the
Agency’s Tender Submission and supporting documents submitted to LBR prior to
its acceptance and prior to LBR entering into this Contract and any material
misrepresentation made shall entitle LBR, to rescind or terminate this Contract with
immediate effect at its option.
30.2
If the Agency or, where applicable, any of its directors or partners:
30.2.1 commits a material or fundamental breach of any of its obligations under
the Contract;
30.2.2 persistently breaches any of its obligations under the Contract;
30.2.3 has any of its directors or partners convicted of dishonesty or fraud;
30.2.4 experiences, in the opinion of the Authorised Officer, whose opinion shall
be final and binding, an irreconcilable conflict of interest of LBR and any
other client or interest of the Agency;
30.2.5 becomes bankrupt, or makes a composition or arrangement with its
creditors, or has a proposal for voluntary arrangements for a composition
of debts, or scheme or arrangement approved in accordance with the
Insolvency Act, 1986;
30.2.6 has an application made under the Insolvency Act 1986 to the Court for
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London Borough of Redbridge
the appointment of an administrator or an administrative receiver;
30.2.7 has a winding-up order made, or (except for the purpose of amalgamation
or reconstruction) a resolution for voluntary winding-up passed;
30.2.8 has a provisional liquidator, receiver, or manager of its business or
undertaking duly appointed;
30.2.9 has an administrator or an administrative receiver, as defined in the
Insolvency Act 1986, appointed;
30.2.10 has possession taken, by or on behalf of the holders of any debenture
secured by a floating charge, or any property comprised in, or subject to,
the floating charge;
30.2.11 is in circumstances which entitle the Court or a creditor to appoint, or have
appointed, a receiver, a manager, an administrator or an administrative
receiver, or which entitle the Court to make a winding-up order;
then in any such circumstances LBR may, but not unreasonably without prejudice to
any accrued rights or remedies under the Contract, terminate this Contract by notice
in writing having immediate effect, or upon such period of notice as the LBR shall
determine at its sole discretion.
31. Consequences of Termination
31.1
If the Agency’s engagement is terminated as provided in Conditions 29, 30.1, 30.2 or
36 and is not reinstated, LBR shall:
31.1.2
cease to be under any obligation to make further payment until the cost,
loss and/or damage arising out of the termination of the Agency’s
engagement shall have been calculated and provided such calculation
show an amount due to the Agency,
31.1.3
be entitled to reoccupy any premises and repossess any other physical
resources licensed, loaned, or hired to the Agency and to exercise a lien
over any of the physical resources or any other thing belonging to the
Agency for any sum due to LBR, and shall have full and unlimited licence
over all drawings, documents, descriptive schedules and other data for
use in connection with the Service;
31.1.4
be entitled to make all arrangements which are, in its view, necessary to
procure the orderly completion of the provision of the Service including
emergency, temporary arrangements if required and re-letting another
contract and, subject to LBR’s Best Value duty, LBR shall have no
obligation to use the least expensive method of performing the Service;
31.1.5
be entitled to use all of the Agency’s physical resources or other things,
and all such drawings, documents, descriptive schedules or other data;
31.2
If LBR shall omit or require the Agency to cease to provide a substantial part of the
Service, LBR may, notwithstanding Condition 8, at its sole discretion, terminate the
Agency’s engagement by giving not less than 3 month’s notice in writing, re-occupy
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London Borough of Redbridge
its premises, and repossess its physical resources licensed, and loaned or hired to
the Agency. If the Agency’s employment is terminated under this Condition 31.2,
neither LBR nor the Agency shall have claims against the other in respect of any
loss or damage resulting from or arising out of the termination of the Agency’s
employment except that:
31.2.1
the Agency shall be entitled to receive from LBR any sum or sums
due in respect of work properly performed up to the time of
termination of the Agency’s employment.
31.2.2
the Agency shall have the right to claim from LBR reimbursement of
all reasonable costs necessarily and properly incurred in relation to
the orderly cessation of the Service, including any commitments,
liabilities or expenditure which are reasonably and properly incurred,
and would otherwise represent an unavoidable loss by the Agency by
reason of the termination of the Contract.
31.2.3
the Agency shall have the right to claim from LBR reimbursement
of all reasonable costs necessarily and properly incurred, save that for
the avoidance of doubt, LBR will not indemnify the Agency against
loss of profit or contribute to overheads on other contracts. LBR's
maximum liability under the provisions of this Condition 30.2 shall be
the annual Contract price.
31.3
Where the Contract is terminated under Condition 29, 30 or 36,
LBR may, during any notice period:
a.
direct the Agency, where the Service or part of it has not commenced, to
refrain from commencing such Service or part of it or where the Service
has commenced, to cease work immediately;
b.
direct the Agency to complete in accordance with the Contract all or any
part of the Service, which shall be paid at the rates set out in the Pricing
Schedule.
The rights of each party under this Condition 31 are in addition to and without
prejudice to any other rights or remedies of that party against the other directly or
pursuant to any guarantee, indemnity or bond.
32.
Recovery of Sums Due to LBR
32.1
Whenever under the Contract any sum of money shall be recoverable from or
payable by the Agency to LBR it may be deducted from any sum then due, or
which at any later time may become due, to the Agency under this Contract or any
other contract with LBR.
33.
Disputes Resolution and Arbitration
33.1
If any dispute or difference of any kind whatsoever shall arise between LBR and
the Agency in connection with or arising out of the Contract or the carrying out of
the Service, including any dispute as to any decision, opinion, instruction, direction,
certificate or valuation given by any LBR officer (whether during the progress of the
Contract or after its completion, and whether before or after termination,
abandonment or breach of the Contract), it shall be referred to the Authorised
Officer and the Contract Manager who shall endeavour to resolve the dispute or
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London Borough of Redbridge
difference.
33.2
If the Authorised Officer and the Contract Manager shall fail to resolve a matter
pursuant to Condition 33.1 within fourteen (14) days the matter shall be referred to
a Corporate Director of LBR and to a Director of the Agency. If the matter is still
unresolved for a further fourteen (14) days, then either party may require that the
matter be referred to arbitration under the Arbitration Rules of the Chartered
Institute of Arbitrators. The award of the arbitrator shall be final and binding upon
LBR and the Agency.
33.3
If, upon the referral to an arbitrator of any dispute between LBR and the Agency,
the arbitrator shall find that in the exercise of his powers, duties and discretions
under the Contract either party has acted unreasonably in all the circumstances in
the issue of any notice, instruction or certificate or in the giving or withholding of
any consent, the arbitrator shall have the power to make an award which has the
effect of amending such notice, instruction, certificate or decision to give or
withhold consent in such manner as the arbitrator may think fit.
34.
Complaints in Respect of Service Provision
34.1.1 The Agency shall deal with any complaints received from whatever source
in a prompt, courteous and efficient manner.
34.1.2 The Agency shall keep a written record of all complaints received and of
the action taken in relation to such complaints. Such records shall be kept
available for inspection by the Authorised Officer at all reasonable times.
The Agency shall immediately notify the Authorised Officer in writing of all
complaints received and of all steps taken in response.
35.
Recovery of Sums on Behalf of LBR
35.1
Where it is provided in the Specification that the Agency may or shall seek any sum
or sums from any third party on LBR’s behalf, the Agency shall after notifying LBR
of this recovery process proceed with expedition and diligence in accordance with
all reasonable requirements of LBR. Any sums obtained shall be remitted
immediately to LBR in such manner as the Specification provides and shall until
receipt by LBR be held by the Agency as agent of LBR. If any such monies are
paid by the Agency into any bank, building society or other similar account, such
account shall be designated as a trust account with LBR’s name appearing in its
title. On no account shall any such monies be held with any other money. The
Agency shall keep full and proper records as to the receipt and transfer of such
monies in such form as LBR may require and shall provide whenever requested
access to and copies of those records.
36.
Conflicts of Interest
36.1
Conflicts of interest shall not be permitted in relation to the performance of the
Service.
36.2
The Agency shall notify the Authorised Officer immediately upon becoming aware
of any potential or actual conflict of interest (whether direct or indirect) which may
arise between the interests of LBR and any interests of the Agency or its other
clients.
36.3
If there is a direct conflict of interest (as determined by LBR), the Agency shall
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London Borough of Redbridge
comply with LBR’s directions to remove or avoid such a conflict.
36.4
If there is an indirect conflict of interest, the Agency shall satisfy LBR that
satisfactory arrangements have been made to ensure that the conflict cannot
prejudice the performance of the Service.
36.5
LBR may terminate the Contract if the Agency breaches this Condition 36.
37. Quality
Assurance
37.1
The Agency shall operate a self-regulatory system of quality assurance and quality
measures relevant to the Contract in addition to any quality requirements in the
Service Level Requirement which ensures that the Service is provided in
accordance with the requirements of the law and the Contract, including the
following measures as a minimum to:
37.1.1
Make available back-up, replacement and support staff whenever
necessary;
37.1.2
Give senior management time and staff for the performance and
organisation of the Service;
37.1.3
Ensure that there are properly organised and efficient systems and
processes in place between the Agency and any permitted
Agencies to enable full understanding and agreement concerning
the Service which is to be provided and the necessary liaison with
LBR;
37.1.4
Enable a quick response to LBR’s requests or requirements for the
Service and matters associated with the Service, including but not
limited to attendance at meetings and requests for information;
37.1.5
Ensure compliance with all contractual timescales and all other
reasonable response times;
37.1.6
Maintain and monitor all contractual or relevant performance
indicators;
37.1.7
Check that information, data or software supplied pursuant to the
Contract is fit for the purpose for which LBR intends to use it;
37.1.8
Deal properly with any potential conflicts of interest in accordance
with the Contract;
37.1.9
Keep LBR informed about progress in the provision of the Services.
38. Best
Value
38.1
The Agency acknowledges that LBR is subject to a statutory duty pursuant to the
Local Government Act 1999 to make arrangements to secure continuous
improvement in the way its functions are exercised having regard to a combination
of economy, efficiency and effectiveness (“the Best Value duty”);
38.2
The Agency shall co-operate fully and assist LBR, so far as reasonably required, in
relation to all requests for assistance by LBR in connection with the performance of
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London Borough of Redbridge
LBR’s Best Value duty as it relates to the Contract at no extra charge including, but
not limited to:-
38.2.1 complying with all requests for information, including providing access to
premises, staff, documents, data and processes;
38.2.2 providing assistance to enable LBR to undertake best value consultation
exercises including undertaking customer or user satisfaction surveys, if
required and providing a written report to LBR setting out the results;
38.2.3 providing all assistance and information necessary to include an objective
comparison of the quality and standard, performance and delivery of the
Service, with other organisations.;
38.2.4 maintaining and monitoring performance of all contractual performance
measurements and targets and providing a detailed performance
management report in writing at contract review meetings.
38.2.5 on each anniversary of the Commencement Date providing proposals for
service improvements, including an annual review of performance
indicators and targets and implementing such proposals as agreed by
LBR.
38.2.6 throughout the Contract Period, and not less than annually pro-actively
suggest efficiency savings.
38.2.7 The Agency shall be subject to a duty to demonstrate continuous
improvement in its performance of the Service throughout the Contract
Period;
38.2.8 The requirements of this Condition 38 shall be at no additional cost to
LBR.
39.
Transfer of Responsibility
39.1
The Agency shall provide all relevant information which may be required by LBR in
order that LBR can act fairly, properly and in accordance with its statutory
obligations in connection with any tendering exercise whether relating to the
provision of the Service or the future provision of the same or any similar service
and whether such tendering exercise takes place before or after completion by the
Agency of its obligations under this Contract. LBR may make a request for any
such information at any reasonable time and the Agency shall comply with that
request as soon as practically possible.
39.2
In the event that a different organisation is required to take over the Service at the
expiry or termination of the Contract, the Agency shall fully co-operate in the
transfer, at no extra cost, under arrangements to be notified to them by LBR.
39.3
The transfer shall be arranged between LBR and the Agency so as to reduce to a
minimum any interruption in the Service.
40.
Agency’s obligations in connection with TUPE
40.1
Where requested to do so the Agency shall provide such information in connection
with The Transfer of Undertakings (Protection of Employment) Regulations 1981
26
London Borough of Redbridge
(as amended) (TUPE) or any subsequent provisions relating to transfers, as LBR
may require, to LBR and/or to any other person authorised by LBR who is to be
invited to submit a tender in relation to the provision of similar services, within ten
(10) days of the request.
40.2
During the eight (8) month period preceding the expiry of the Contract or within any
period of notice of termination, the Agency shall not without the prior written
agreement of LBR, which shall not be unreasonably withheld or delayed:
a.
materially amend the terms and conditions of employment of any
employee whose work, wholly or mainly falls within the scope of this
Contract; or
b.
materially increase the number of employees whose work (or any part of it)
is work undertaken for the purposes of this Contract.
40.3
The Agency shall not knowingly do or omit to do anything, which may adversely
affect an orderly transfer of responsibility for provision of the Services. The Agency
agrees to indemnify LBR fully and to hold it harmless at all times from and against
all actions, proceedings, claims, expenses, awards, costs and all other liabilities
whatsoever in any way connected with or arising from or relating to the provision of
TUPE related information.
If the Agency fails to comply with the requirements of this Condition 40, in addition
to its other contractual remedies, LBR may exclude the Agency from the re-tender
process.
41.
Force Majeure
41.1
If either party is prevented, hindered or delayed from performing it’s obligations
under this Contract by a Force Majeure Event then:
41.1.1 that party’s obligations under this Contract shall be suspended for so long
as the Force Majeure Event continues and to the extent that the party is so
prevented hindered or delayed;
41.1.2 as soon as reasonably possible after commencement of the Force
Majeure Event that party shall notify the other party in writing of the
occurrence of the Force Majeure Event, the date of commencement of the
Force Majeure Event and the effects of the Force Majeure Event on its
ability to perform its obligations under this Contract;
41.1.3 if that party fails to give the notice referred to in Clause 41.1.2 it shall
forfeit its rights under Clause 41.1.1;
41.1.4 that party shall use all reasonable efforts to mitigate the effects of the
Force Majeure Event upon the performance of its obligations under this
Contract; and
41.1.5 as soon as reasonably possible after the cessation of the Force Majeure
Event that party shall notify the other party in writing of the cessation of the
Force Majeure Event and shall resume performance of its obligations
under this Contract.
41.2
if the Force Majeure Event continues for more than fourteen (14) days after the
27
London Borough of Redbridge
commencement of the Force Majeure Event either party may terminate the
Contract.
42.
Observance of Statutory and Other Requirements
42.1
The Agency shall comply with all legislative and other provisions including codes of
practice and European Directives to be observed and performed in connection with
the Service and shall indemnify LBR against all actions, claims, demands,
proceedings, damages, costs, charges and expenses whatsoever in respect of any
breach by the Agency of this Condition 42.
42.2
The Agency will act in respect of any person who receives or requests service
under the Contract as if the Agency were a public authority for the purposes of the
Human Rights Act 1998.
42.3
The Agency acknowledges that LBR may be required to provide information
relating to the Contract or the Agency to a person in order to comply with its
obligations under these provisions.
43. Agency 43.1
Except as expressly provided otherwise in this Contract or as instructed in writing
by LBR neither the Agency nor its personnel (employees) shall in any
circumstances hold itself or themselves out as being the employee or agent of
LBR.
43.2
The Agency agrees that it does not and will not hold out as having power to:
43.2.1
enter into any contract on behalf of LBR or in any other way to bind
LBR to the performance, variation, release or discharge or any legal
obligations with third parties; or
43.2.2
perform or discharge duties or functions which by statute must be
performed or discharged by LBR.
43.2.3
hold itself out as having the power to make, vary, discharge or waive
any by law or regulation of any kind.
44. Notices
44.1
Any demand, notice, or other communication required to be given or served under
this Contract shall be in writing and shall be sufficiently served if served personally
on the Authorised Officer or Contract Manager as appropriate, or if sent by first
class post, by telex, electronic mail or facsimile transmission to the registered office
or last known address of the party to be served, when it shall be deemed to be
served on the second business day after the date of posting or successful
transmission, subject to proof to the contrary.
45. Waiver
45.1
Failure by LBR at any time to enforce the provisions of the Contract or to require
performance by the Agency of any of the provisions of the Contract shall not be
construed as a waiver of or as creating an estoppel in connection with any such
provisions and shall not affect the validity of the Contract or any part thereof or the
right of LBR to enforce any of the provisions in accordance with its terms.
28
London Borough of Redbridge
46. Exclusions
46.1
It is here agreed and declared that nothing contained in the Contract shall
constitute a partnership between LBR and the Agency.
47.
Severance
47.1
If any provision of this Contract shall become or be declared by a Court or other
competent jurisdiction to be invalid or unenforceable in any way, such invalidity or
unenforceability shall in no way impair or affect any other provision of this Contract
all of which shall remain in full force and effect.
48. Third
Party
Rights
48.1
The Contract shall not create or give rise to, nor shall it be intended to create or
give rise to, any third party rights. No third party shall have any right to enforce or
rely on any provision of the Contract which does or may confer any right or benefit
on any third party, directly or indirectly, expressly or impliedly. The application of
any legislation giving or conferring on third parties contractual or other rights in
connection with the Contract shall be excluded.
49.
Final Contract
49.1
Subject to any variations made pursuant to Condition 2.3, this contract embodies
all the terms binding between the parties and replaces all previous representations
or proposals not embodied herein.
50.
No Partnership or Joint Venture
50.1
Nothing in this Contract shall create, or be deemed to create, a legal partnership or
joint venture between the parties.
51.
Law
51.1
The Contract shall be governed by and interpreted in accordance with
English Law, and shall be subject to the jurisdiction of the English Courts.
29
London Borough of Redbridge
IN WITNESS the hands of the parties hereto have executed this document as
a Deed the day and year first before written
THE COMMON SEAL of
LONDON )
BOROUGH OF REDBRIDGE was hereunto )
affixed in the presence of:-
)
Mayor
Borough Solicitor & Secretary
EXECUTED AS A DEED BY )
)
acting by a Director and its Secretary*/
)
two Directors* whose signatures are here
)
subscribed )
namely _________________________________________
(signature) ______________________________________ Director
and ___________________________________________
(signature) _____________________________________ Director/Secretary
* delete as appropriate
30
London Borough of Redbridge
Schedule 1
Scope of Services
The Provision of Technical and Specialist Temporary Workers
The London Borough of Redbridge has contracted with Eden Brown Limited to
provide a master vendor recruitment service for technical and specialist staff on a
vendor neutral basis hereinafter called ‘Matrix Managed Services’.
Matrix will provide temporary workers upon request by the Council for technical and
specialist roles within the following job types:
• Housing
• Planning
• Benefits and Council Tax
• IT
• Finance
• Social Workers
• Residential Social Workers
• Technical
• Building Surveying
• Legal
• Environmental Health
• HR
• Policy
or any other workers deemed to fall into this category.
For the avoidance of doubt, this agreement does not cover the following:
•
Clerical and administrative
•
Care staff
•
Blue collar or trades
•
Permanent staff
•
Education
The Authorised Officer shall be the Recruitment Manager or anyone nominated by
him/her after written notification has been provided to the Agency.
Eden Brown MATRIX
London Borough of Redbridge
Agreement
i
Schedule 2
Service Level Requirement
The Provision of Technical and Specialist Temporary Workers
1. Introduction
This service level requirement outlines the services, process and standards that
will be required by the London Borough of Redbridge (‘the Client’) from Matrix
who will be managing specialist recruitment agencies in each field (“the
Suppliers”).
This agreement will be part of the main Provision of Technical and Specialist
Temporary Workers contract entered into by the London Borough of Redbridge
and Eden Brown Limited on the …. May 2006 and will be used along with the
key performance indicators as the basis against which the service is monitored
and reviewed. The service level requirement will remain in place for the
duration of the contract and will be changed or modified by agreement by
both organisations in writing at regular six monthly reviews. Such changes will
become part of this agreement.
2. The
Service
Matrix will install and manage a suitable computerised vendor management
system to manage the vacancy, booking, timesheet and invoicing processes on
behalf of the client.
Matrix will put in place an account management team that will be responsible
for the implementation and service of this contract. The team will also be
responsible for developing and maintaining the relationship with the Client
and with the Suppliers.
Matrix will be expected to manage the following activities:
• Filling temporary bookings.
• Adhering to the selection criteria for candidates that have been agreed with
the hiring manager. The selection criteria will be based on the needs of
each job we take from a manager at Redbridge along with the quality
checking criteria as outlined in 5(d) in the service level requirement. Matrix
will undertake regular audits to monitor the Supplier quality checking of
candidates.
• Managing sickness and holiday cover for the temporary staff in post.
• Managing the timesheet process.
Eden Brown MATRIX
London Borough of Redbridge
Agreement
ii
• Dealing with, and supporting the hiring managers in dealing with, any
performance or disciplinary issues of temporary personnel that are placed.
The on-site Account Manager will liaise with the Supplier and the
temporary worker to help resolve any issues.
• Attending the contract and service reviews with the Client.
• Providing management information and reports.
• Maintaining their neutrality in treating all suppliers equally depending on
their tiering. Matrix will not offer any unfair advantage to their own
company’s recruitment divisions through the information they hold.
• Reviewing rates and charges and negotiating with supplier(s) to ensure a
competitive pricing structure is achieved and the majority of registered
vacancies filled.
• Holding regular (not more than quarterly) margin reviews with the Client to
determine that margins are set at a realistic level within the market. We
would welcome input from anyone involved in the contract in reviewing
margins.
• Working towards the Client’s aims of using an e-invoicing and e-purchasing
system.
• Holding regular Suppliers’ forums to promote LB Redbridge as an employer
of choice. These will be conducted with the assistance of the Council’s
managers.
• Ensuring all Suppliers adhere to the Race Relations Act 1976 and the
Amendment Act 2000 and have due regard to the need to eliminate
unlawful discrimination, promoting equality and good relations between
people of different groups, as well as conforming to other diversity
legislation.
• Matrix will ensure all Suppliers adhere to the Environmental Protection Act
1990 and the Waste Minimisation Act 1998.
3.
LB Redbridge’s Commitments The Client will be expected to complete the following activities:
• Giving access to appropriate information as requested by Eden Brown. Each
party agrees that it shall not disclose to any third party any information
confidential to the other including, without limitation, information
concerning trade secrets, methods, processes or procedures or any other
confidential business or technical information of the other party
(“Confidential Information”) which it learns during the course of its
Eden Brown MATRIX
London Borough of Redbridge
Agreement
iii
performance of this Agreement without the written consent of the other
party except to the extent that any such Confidential Information (i) is in
the public domain (ii) is independently developed by the other party (iii)
is already in the possession of such party prior to disclosure (iv) is
rightfully received from a third party not under a confidential obligation
to the first party, or (v) is legally required to be disclosed by the receiving
party.
• Giving feedback on CVs within 2 – 3 days.
• Giving feedback on interviews within 1 day.
• Attending 6 monthly managers’ forums with the aim of promoting the
contract, answering any queries that have come up and making
managers aware of any new functions of the VMS e.g. new types of
reports that can be produced.
• 14-day payment terms for all undisputed invoices
• Not accepting invoices for temporary staff from Suppliers providing the
categories of staff covered by this agreement other than Matrix or from
other contracted suppliers such as Adecco. The Client will report initially
on a weekly basis, then monthly, on any agencies acting outside this
agreement.
4. Formal Review Meetings
MEETING FREQUENCY
ATTENDEES
Annual Contract Review
All clients in the contract
MSP Account Teams for all clients
1 LBR Chief Personnel Officer
Quarterly Reviews
LBR Account Team from MSP
LBR Hiring Managers (as
requested)
2
LBR Recruitment Manager
5. Temporary
Workers
a. Bookings
Matrix will ensure that new vacancies are entered appropriately on to the
MATRIX Vendor Management System and will ensure the Suppliers use the
system to enter the required information and to upload the details of suitable
candidates. Matrix will ensure quality by visiting the Suppliers’ premises on a
Eden Brown MATRIX
London Borough of Redbridge
Agreement
iv
quarterly basis to conduct audits by sighting copies of references, eligibility to
work in the UK etc.
b.
Management of Temporary Workers
Matrix will ensure that regular progress checks are undertaken by the suppliers
with the temporary workers to ensure that the temporary workers meet the
client representative’s expectations as part of the audit process. However, no
Suppliers will be deselected without the approval of the LB Redbridge
managers who recruit in that field. Services will have the final decision as to
which LB Redbridge Suppliers they would prefer to use.
c. Response
Times
The Managed Services Provider will contract with the Supplier to work towards
the following key performance indicators.
Performance standard
Matrix will confirm with the
During the course of a contract year
hiring manager the timescales
Matrix shall fail to meet these
for recruitment when taking
timescales on no more than 10
the vacancy.
occasions.
Filling a new vacancy for the
During the course of a contract year,
agreed start date.
no more than 10 temporary workers
shall be placed outside the agreed
start date.
Unplanned turnover of
During the course of a calendar month
temporary workers.
unplanned turnover of temporary
workers shall be no more than 5%.
Completion of the first working
During the course of a contract year no
week of appointment to the
more than 5% of temporary workers
Client.
shall fail to complete the first three
days or less of their appointment.
Sickness.
During the period of their
appointment temporary workers shall
be expected to achieve at least 90%
attendance.
Completion of assignments to
More than 90% of assigned temporary
contractually agreed end dates. workers must complete to agreed end
dates.
Access to information as
For standard reports – immediately;
requested from time to time by
non-standard reports – 3 days.
the LB Redbridge Contract
Manager and the Authority’s
Personnel Service. This will
include, but not be limited to,
Eden Brown MATRIX
London Borough of Redbridge
Agreement
v
equal opportunities reporting
on candidates, cost savings and
spend reports.
Induction.
MSP On-site Account Manager will
meet all new starters to conduct a
meet and greet, show the facilities etc.
Health and safety will remain the
Client’s responsibility.
d.
Selection Process for Temporary Staff
Matrix will ensure that the suppliers comply with the following recruitment and
selection processes:
•
Candidates must be interviewed face-to-face where possible, (if not
possible, a telephone interview must take place) by a suitably trained and
experienced member of the Supplier’s staff. This is to ensure that
candidates are suitable for the position applied for and that they meet
the requirements of the relevant job specification. All audit feedback will
be made available to LB Redbridge.
•
Candidate approval must be obtained for the supplier to have the “right
to represent” the candidate for each vacancy. In the event that the same
candidate is submitted by two Suppliers and both have confirmed they
have the right to represent the candidate, then Matrix reserves the right
to contact the candidate to confirm which Supplier has the right to
represent them.
•
At least two satisfactory written references, not older than one month
from the date of the intended engagement, must be obtained prior to the
commencement of work which involves contact with children or
vulnerable adults. Such references must be provided on referees’ headed
note paper and/or stamped with the company’s official stamp.
•
References must relate to at least the previous three years and are not
acceptable from relatives.
•
In the event of no previous employer being able to provide references,
covering the last three-year period these must be obtained from
educational establishments, professional individuals and/or from
organisations where candidates have been employed in a voluntary
capacity.
•
Candidates must be eligible to work in the United Kingdom. Eligibility to
work in the UK must be confirmed by the Supplier with original copies of
the appropriate documentation before the submission of a candidate.
Eden Brown MATRIX
London Borough of Redbridge
Agreement
vi
Appropriate documentation means a copy of at least two of the following
documents – passport, UK driving licence, permanent residency in the UK,
national insurance number, birth certificate and where applicable
marriage certificate.
•
Criminal Records Bureau (CRB) checks will be obtained by the Supplier
where requested by the Client at the point of vacancy registration.
•
Protection of Vulnerable Adult (POVA) Checks will be obtained by the
Supplier where requested by the Client at the point of vacancy
registration.
•
The Health Declaration for Agency Staff questionnaire will be completed
and returned for every candidate within Social Services before they are
placed on an assignment.
•
The Supplier will undertake all the relevant checks to ensure the
suitability of each candidate submitted, and all relevant checks and
proofs must be in place before a candidate is placed on assignment with
the Client. These will be held by the supplying agency and Matrix.
e. Holiday
Pay
PAYE temporary workers are entitled to 20 days’ leave under the Working
Time Directive. Matrix will ensure that the Suppliers adhere to the
relevant legislation.
f.
Statutory Sick Pay and Statutory Maternity Pay
Matrix will ensure that Suppliers’ temporary staff are entitled to their
statutory rights to both SSP and SMP as and when required.
g.
Health and Safety
The Client takes responsibility to ensure that all temporary workers are
aware of and adhere to all health and safety procedures on a day to day
basis as laid down by the Client.
Eden Brown MATRIX
London Borough of Redbridge
Agreement
vii
Schedule 3
Suppliers Pricing Schedule
The Provision of Technical and Specialist Temporary Workers
1. Temporary Staff
Margin - as per table below
Job Category
Target Margin
Planning
Housing
Benefits
IT
Finance
Social Care
Technical
Building Surveying
Legal
Environmental Health
HR
Policy
QSWs
The above ‘target margins’ are the margins Matrix will work towards achieving
through negotiation with the Suppliers and will be dependant on the
information obtained though the discovery process. There will be some
variations to these margins where Matrix has to negotiate individually with
certain Suppliers due to specific skill shortages.
Matrix will negotiate with the Suppliers to reduce the margins on their existing
temps to these levels. This will happen during the first quarter of the contract,
although there will be some variations to this where Matrix has to negotiate
individually with certain Suppliers.
National Insurance contribution – Actual NI will be calculated.
Matrix will charge LB Redbridge worked by an alternative agency temporary
worker providing there is no overall increased cost to the Council from the
existing total charge made by the agencies.
2. Pay
Rates
Pay rates will be agreed with agencies but wherever possible, will be set within
a banding structure and benchmarked on a yearly basis. Pay rates for each
vacancy will be agreed with the hiring manager on each occasion a vacancy is
registered.
Eden Brown MATRIX
London Borough of Redbridge
Agreement
viii
3.
Temporary to Permanent Fees
Up to X weeks - % of the successful candidate’s annual salary as a maximum. In
most cases Matrix will negotiate this to %.
Over weeks - No charge*
*There will be some variations to these fees and time-scales where Matrix has
to negotiate individually with certain Suppliers due to specific skill shortages or
circumstances.
4. Expenses
To be agreed in advance with LBR for each instance.
5. Overtime
To be agreed in advance with LBR.
6. Payment
Terms
14 days from receipt of invoice.
Any dispute over the charge for a temporary worker will not hold up the
payment of the whole invoice but will be resolved separately.
Eden Brown MATRIX
London Borough of Redbridge
Agreement
ix
London Borough of Redbridge
Building Services & Maintenance
Badenoch & Clark - London
BBL TECHNICAL - Ilford
Beresford Blake Thomas Ltd - London
Calco Services Ltd - London
Carrington Blake Ltd - London
Critical Project Resourcing Ltd - Sevenoaks
Danluker Limited t/a DLK Recruitment - Loughton
Dutton International Ltd T/a Masterstaff - London
Eden Brown Limited - London
Delton Engineering & Site Services - ONGAR
Hays Specialist Recruitment - New Malden
James & Associates Ltd - Bedfordshire
Prostaff Solutions Limited - London
PSD Group - London
Veredus Interim Management - London
Waterman Aspen Ltd - Warrington
Cordoba Resourcing Ltd - London
Faststream Recruitment Ltd - Southampton
H.O.P.E Superjobs Ltd - Essex
Hillman Saunders Ltd - London
McGinley Recruitment Services Ltd - Watford
Premiere Employment Group Ltd T/A Premiere People - Chingford
Premiere Employment Group Ltd T/A Premiere People - Welwyn Garden City
Upfront & Personnel Ltd - Chandlers Ford
Environmental
Badenoch & Clark - London
BBL TECHNICAL - Ilford
Beresford Blake Thomas Ltd - London
Danluker Limited t/a DLK Recruitment - Loughton
Dutton International Ltd T/a Masterstaff - London
Eden Brown Limited - London
Locum Placement Group T/A Social Work Placements - Newbury Park
MacDonald & Company - London
RGB Limited - Exeter Business Park
The Synergy Group - London
Brampton Training & Consultancy Ltd - Kent
James & Associates Ltd - Bedfordshire
Kenyon Block Consultants - Enfield
Matchtech Group - Whiteley
Osborne Richardson - London
Remploy Limited - Coventry
1st Choice Recruitment & Training Ltd - London
1st Choice Recruitment & Training Ltd - Welwyn Garden City
Barker Ross - Leicester
Barker Ross - Milton Keynes
Barker Ross - Nottingham
Carrington Blake Ltd - London
Coyle Personnel Plc - Harrow
Wednesday, March 25, 2009
H.O.P.E Superjobs Ltd - Essex
Headway Recruitment Specialist - London
Hillman Saunders Ltd - London
McGinley Recruitment Services Ltd - Watford
Premiere Employment Group Ltd T/A Premiere People - Chingford
Premiere Employment Group Ltd T/A Premiere People - Welwyn Garden City
Recruitment Specialists - South Yorkshire
Shirley Parsons Associates - Aylesbury
Steller Recruitment Ltd - Milton Keynes
TAKE 4 PERSONNEL LTD - Essex
Upfront & Personnel Ltd - Chandlers Ford
Papillon Group Limited - Middlesex
Finance
Badenoch & Clark - London
BBL TECHNICAL - Ilford
Locum Placement Group T/A Social Work Placements - Newbury Park
RGB Limited - Exeter Business Park
The Synergy Group - London
VH Financial C/O New Millennia Payroll - Mabledon Place
Accurate Appointments Limited - London
Carlisle Staffing PLC t/a Hewiston Walker - London
CIPFA Placements- Institute Of Public Finance Ltd - Croydon
Harley Recruitment Consultancy Ltd - Garston
Hays Specialist Recruitment - New Malden
James & Associates Ltd - Bedfordshire
Matchtech Group - Whiteley
Morgan Hunt Public Sector Ltd - London
Pioneer Consulting Limited - London
Steria Recruitment Ltd - Reading
1st Choice Recruitment & Training Ltd - London
2XL Recruitment Ltd - London
Carrington Blake Ltd - London
Direct Staff & Direct Calculating Limited - Llford
Eden Brown Limited - London
H.O.P.E Superjobs Ltd - Essex
Hillman Saunders Ltd - London
Juice Resource Solutions - Herts
McGinley Recruitment Services Ltd - Watford
Moon Recruitment - London
Premiere Employment Group Ltd T/A Premiere People - Chingford
Premiere Employment Group Ltd T/A Premiere People - Welwyn Garden City
Recruitment Team Nine Ltd - Potters Bar
Upfront & Personnel Ltd - Chandlers Ford
Venn Group - London
Alexander Leigh Consulting Ltd - Cheshunt
Coyle Personnel Plc - Harrow
Equinox Resourcing - London
Essential Employment - Blackburn
Executive Resource Group Ltd - birmingham
Flare Recruitment - Colchester
Headway Recruitment Specialist - London
MILCORP Consultancy Ltd - Harrow
Modis - London
Wednesday, March 25, 2009
MSB International Plc - Bromley
Poolia Parker Bridge Recruitment Ltd - London
Qualserv Consulting Ltd - Ealing
Selecture Ltd - London
Tekniko Limited - Essex
Uptown Appointments Ltd - London
1st Choice Recruitment & Training Ltd - Welwyn Garden City
1st for Staff Ltd - Essex
24-7 Response Limited - Watford
Abimbola Oluwasanmi - London
ABSE Personnel Ltd - London
ACCORD 21 Limited - London
Ambitions Employment Agency - Ilford
Amicus Recruit Ltd - Battle
Arras Services Ltd (Arras People) - Heywood
ASA Law - London
Aston Carter Ltd - London
Australasian Recruitment Company Ltd - London
AXIOM PERSONNEL - Essex
Barker Ross - Leicester
Barker Ross - Milton Keynes
Barker Ross - Nottingham
Beresford Blake Thomas Ltd - London
Breeze City - London
Bridge Recruitment UK Ltd - Crayford
Broadgate Associates/ Breeze City - London
BROWNCROSS HEALTHCARE LTD - London
Career Ahead Recruitment Ltd - Theydon Bois
CDM Recruitment Ltd - Hebburn
Charity People - London
Community Resourcing Ltd - London
Danluker Limited t/a DLK Recruitment - Loughton
DKM LABOUR SOLUTIONS LTD - Nottingham
Enterprise Recruitment Services Ltd - Middlesex
Eurosite T/a Social Work Resourcing - Loughton
Excel Staff Ltd - Park Royal
Fountain Personnel - Bow
Fountain Personnel - London
G R Law - Aldermans Walk
Getti Services - West Midlands
Golden City Finance - London
Greenwich Bell Resource Ltd - London
Hayes Staff Recruitment - Hayes
Hays Specialist Recruitment - Ebury Gate
HEC Resources Limited - London
Hera Group - Tollgate Business Park
Hudson Global Resources Ltd - London
IPS Group Ltd - London
Kinesis Locum - London
Lehman Ambrose - London
Lehman Ambrose - Milton Keynes
Lehman Ambrose - Paul Street
Locums 24-7 (UK) LTD - Barking
MBA Uk Ltd - Rivington Street
Wednesday, March 25, 2009
Medi Placements - Essex
Medical Management T/A Universal Locums - Hallow
Michael Page International - Berkshire
Modis - Queen Street
Oliver Heyton T/A Additional Resources Ltd - Brentwood
PORTFOLIO PAYROLL - London
QED IS Consulting Ltd T/A Qedis - Maidenhead
Qualitas People Solutions (Formally know as Fleet IT) - London
Recruitment Specialists - South Yorkshire
Recruitment Specialst Grp T/a Rs Locums - Loughton
Reed Health Group - Ilford
Remploy Limited - Coventry
Review Contracts Limited - Walton on Thames
Rig OT/t/a RIG Medical Recruit Ltd - Epsom
Select Accountancy - Theale
Social Work Resourcing Group - London
Steller Recruitment Ltd - Milton Keynes
Steria Recruitment Ltd - Herts
TAKE 4 PERSONNEL LTD - Essex
TFPL Ltd - Glasgow
The Hub Resource Co. Ltd - Reigate
Timothy James Consulting Ltd - Bristol
Touch Recruitment - Enfield
Tribal Resourcing - Bath
Triumph Consultants Ltd - London
UK Pro - Croydon
Unity Recruitment - Eascote
Veredus Interim Management - London
Verity Recruitment Group Ltd - London
WPRG Ltd - London
Xperience Recruitment Ltd - Slough
Xtreme Care Ltd - Tottenham
Your World Recruitment Ltd - London
Zarak Group Ltd - London
Housing
Badenoch & Clark - London
BBL TECHNICAL - Ilford
Critical Project Resourcing Ltd - Sevenoaks
Enterprise Recruitment Services Ltd - Middlesex
RGB Limited - Exeter Business Park
The Synergy Group - London
Venn Group - London
ACCORD 21 Limited - London
Accurate Appointments Limited - London
Beresford Blake Thomas Ltd - London
Career Ahead Recruitment Ltd - Theydon Bois
Carlisle Staffing PLC t/a Hewiston Walker - London
Hays Specialist Recruitment - New Malden
James & Associates Ltd - Bedfordshire
Morgan Hunt Public Sector Ltd - London
Papillon Group Limited - Middlesex
Prostaff Solutions Limited - London
1st Choice Recruitment & Training Ltd - London
Wednesday, March 25, 2009
Aquanet Services Ltd - Barking
Capital Public Sector Ltd - Poole
Danluker Limited t/a DLK Recruitment - Loughton
Eden Brown Limited - London
Fawkes & Reece Ltd - Islington
Flare Recruitment - Colchester
H.O.P.E Superjobs Ltd - Essex
Headway Recruitment Specialist - London
Hillman Saunders Ltd - London
John Rhian Specialist Recruitment Ltd - Ilford
McGinley Recruitment Services Ltd - Watford
Moon Recruitment - London
Premiere Employment Group Ltd T/A Premiere People - Chingford
Premiere Employment Group Ltd T/A Premiere People - Welwyn Garden City
Remedy Medical Solutions - Essex
Social Care 4 U Ltd - London
Tekniko Limited - Essex
Triumph Consultants Ltd - London
Upfront & Personnel Ltd - Chandlers Ford
4 Social Work Ltd - Ilford
Abimbola Oluwasanmi - London
Amicus Recruit Ltd - Battle
Barker Ross - Milton Keynes
Barker Ross - Nottingham
Capita Resourcing Ltd - Maidenhead
Carrington Blake Ltd - London
Charity People - London
Community Resourcing Ltd - London
Coyle Personnel Plc - Harrow
Decker Recruitment Ltd - London
DKM LABOUR SOLUTIONS LTD - Nottingham
Essential Employment - Blackburn
Excel Staff Ltd - Park Royal
Faststream Recruitment Ltd - Southampton
LIQUID RECRUITMENT SOLUTIONS LTD - HARROW
Locum Placement Group T/A Social Work Placements - Newbury Park
Locums 24-7 (UK) LTD - Barking
Network Recruitment Solutions Ltd (Formally Pertemps Recruitment sols)
Osborne Richardson - London
Poolia Parker Bridge Recruitment Ltd - London
Quay Services Group Ltd (Quay Contracts) - Ash Road
Reed Health Group - Ilford
Review Contracts Limited - Walton on Thames
Rig OT/t/a RIG Medical Recruit Ltd - Epsom
Service Care Solutions Ltd - Preston
Swiis (UK) Ltd - London
SWIM Specialist Recruitment - Shenfield
U5 Social Care - Liverpool
UK Pro - Croydon
Uptown Appointments Ltd - London
Zarak Group Ltd - London
1st Choice Recruitment & Training Ltd - Welwyn Garden City
1st for Staff Ltd - Essex
24-7 Response Limited - Watford
Wednesday, March 25, 2009
ABSE Personnel Ltd - London
Action First Recruitment Consultants Plc - Chertsey
Alexander Leigh Consulting Ltd - Cheshunt
Ambitions Employment Agency - Ilford
Aquaflo Care Ltd - Stratford
Arras Services Ltd (Arras People) - Heywood
ASA Law - London
Aston Carter Ltd - London
AXIOM PERSONNEL - Essex
Barker Ross - Leicester
Breeze City - London
Broadgate Associates/ Breeze City - London
CDM Recruitment Ltd - Hebburn
Centurion Recruitment Consultants - Eastbourne
City Centre Recruitment - Capital Tower
City Centre Recruitment - Croydon
Community Safe Services Ltd - Harrow
CTS Recruitment Ltd - Hertfordshire
Delight Service Ltd T/A Delight Recruitment Services - London
Delton Engineering & Site Services - ONGAR
Eurosite T/a Social Work Resourcing - Loughton
Fountain Personnel - Bow
Fountain Personnel - London
Getti Services - West Midlands
Golden City Finance - London
Greenwich Bell Resource Ltd - London
H S Recruitment Consultants Ltd - 98-102 Cranbrook Road, Ilford
Havilah Prospects Ltd - London
Hayes Staff Recruitment - Hayes
Hays Specialist Recruitment - Ebury Gate
HEC Resources Limited - London
Hera Group - Tollgate Business Park
Hudson Global Resources Ltd - London
IPS Group Ltd - London
Kenyon Block Consultants - Enfield
Kinesis Locum - London
Lehman Ambrose - London
Lehman Ambrose - Milton Keynes
Lehman Ambrose - Paul Street
MBA Uk Ltd - Rivington Street
McMann & Associates Ltd - Birmingham
Medi Placements - Essex
Medical Management T/A Universal Locums - Hallow
Merle Recruitment Agency Ltd - London
MILCORP Consultancy Ltd - Harrow
MSB International Plc - Bromley
Oliver Heyton T/A Additional Resources Ltd - Brentwood
Orion Electrotech Ltd - Aylesbury
Pertemps Contracts Ltd - Enfield
Pioneer Consulting Limited - London
Porter Moore Ltd via the network Group part of pertemps - New Milton
Porter Moore Ltd via the network Group part of pertemps - Warks
Potensis Ltd - Bristol
QED IS Consulting Ltd T/A Qedis - Maidenhead
Wednesday, March 25, 2009
Qualserv Consulting Ltd - Ealing
Recruitment Specialists - South Yorkshire
Recruitment Specialst Grp T/a Rs Locums - Loughton
Red Snapper Recruitment - London
Remploy Limited - Coventry
Selecture Ltd - London
Serving The Nation Locums Limited - Crown House
Shirley Parsons Associates - Aylesbury
Social Work Resourcing Group - London
Steller Recruitment Ltd - Milton Keynes
TAKE 4 PERSONNEL LTD - Essex
TFPL Ltd - Glasgow
The Hub Resource Co. Ltd - Reigate
Timothy James Consulting Ltd - Bristol
Touch Recruitment - Enfield
Tribal Resourcing - Bath
Unity Recruitment - Eascote
Veredus Interim Management - London
WPRG Ltd - London
Xperience Recruitment Ltd - Bedworth
Xperience Recruitment Ltd - Slough
Xtreme Care Ltd - Tottenham
Your World Recruitment Ltd - London
Human Resources
Badenoch & Clark - London
BBL TECHNICAL - Ilford
Locum Placement Group T/A Social Work Placements - Newbury Park
Michael Page International - Berkshire
RGB Limited - Exeter Business Park
Uptown Appointments Ltd - London
Accurate Appointments Limited - London
Aston Carter Ltd - London
Carrington Blake Ltd - London
Harley Recruitment Consultancy Ltd - Garston
James & Associates Ltd - Bedfordshire
Matchtech Group - Whiteley
Morgan Hunt Public Sector Ltd - London
Steria Recruitment Ltd - Reading
VH Financial C/O New Millennia Payroll - Mabledon Place
1st Choice Recruitment & Training Ltd - London
Cordoba Resourcing Ltd - London
Fawkes & Reece Ltd - Islington
Flare Recruitment - Colchester
H.O.P.E Superjobs Ltd - Essex
Headway Recruitment Specialist - London
Hillman Saunders Ltd - London
Hudson Global Resources Ltd - Human Resources Branch
Juice Resource Solutions - Herts
McGinley Recruitment Services Ltd - Watford
Modis - London
Moon Recruitment - London
Optimus Consultants UK Ltd - London
People Matter Ltd - London
Wednesday, March 25, 2009
Premiere Employment Group Ltd T/A Premiere People - Chingford
Premiere Employment Group Ltd T/A Premiere People - Welwyn Garden City
Recruitment Team Nine Ltd - Potters Bar
The Synergy Group - London
Unity Recruitment - Eascote
Upfront & Personnel Ltd - Chandlers Ford
Abimbola Oluwasanmi - London
Australasian Recruitment Company Ltd - London
AXIOM PERSONNEL - Essex
Community Resourcing Ltd - London
CPD RECRUITMENT - London
Eden Brown Limited - London
G R Law - Aldermans Walk
Getti Services - West Midlands
Modis - Queen Street
Selecture Ltd - London
Tekniko Limited - Essex
Triumph Consultants Ltd - London
Venn Group - London
1st Choice Recruitment & Training Ltd - Welwyn Garden City
1st for Staff Ltd - Essex
24-7 Response Limited - Watford
2XL Recruitment Ltd - London
ABSE Personnel Ltd - London
ACCORD 21 Limited - London
Action First Recruitment Consultants Plc - Chertsey
Alexander Leigh Consulting Ltd - Cheshunt
Ambitions Employment Agency - Ilford
Amicus Recruit Ltd - Battle
Arras Services Ltd (Arras People) - Heywood
ASA Law - London
Barker Ross - Leicester
Barker Ross - Milton Keynes
Barker Ross - Nottingham
Beresford Blake Thomas Ltd - London
Breeze City - London
Bridge Recruitment UK Ltd - Crayford
Broadgate Associates/ Breeze City - London
BROWNCROSS HEALTHCARE LTD - London
Career Ahead Recruitment Ltd - Theydon Bois
CDM Recruitment Ltd - Hebburn
Charity People - London
Circle Square Consulting - London
City Centre Recruitment - Capital Tower
City Centre Recruitment - Croydon
Coyle Personnel Plc - Harrow
Danluker Limited t/a DLK Recruitment - Loughton
Direct Staff & Direct Calculating Limited - Llford
DKM LABOUR SOLUTIONS LTD - Nottingham
Enterprise Recruitment Services Ltd - Middlesex
Equinox Resourcing - London
Essential Employment - Blackburn
Eurosite T/a Social Work Resourcing - Loughton
Wednesday, March 25, 2009
Excel Staff Ltd - Park Royal
Fountain Personnel - Bow
Fountain Personnel - London
Golden City Finance - London
Greenwich Bell Resource Ltd - London
GW Professional - London
H S Recruitment Consultants Ltd - 98-102 Cranbrook Road, Ilford
Hayes Staff Recruitment - Hayes
Hays Specialist Recruitment - Ebury Gate
Hays Specialist Recruitment - New Malden
HEC Resources Limited - London
Hera Group - Tollgate Business Park
Hudson Global Resources Ltd - London
IPS Group Ltd - London
Kinesis Locum - London
Lehman Ambrose - London
Lehman Ambrose - Milton Keynes
Lehman Ambrose - Paul Street
LIQUID RECRUITMENT SOLUTIONS LTD - HARROW
Locums 24-7 (UK) LTD - Barking
MBA Uk Ltd - Rivington Street
Medi Placements - Essex
Medical Management T/A Universal Locums - Hallow
MILCORP Consultancy Ltd - Harrow
MSB International Plc - Bromley
Oliver Heyton T/A Additional Resources Ltd - Brentwood
Pioneer Consulting Limited - London
Poolia Parker Bridge Recruitment Ltd - London
PORTFOLIO PAYROLL - London
QED IS Consulting Ltd T/A Qedis - Maidenhead
Qualserv Consulting Ltd - Ealing
Recruitment Drive Ltd - London
Recruitment Specialists - South Yorkshire
Recruitment Specialst Grp T/a Rs Locums - Loughton
Reed Health Group - Ilford
Remploy Limited - Coventry
Review Contracts Limited - Walton on Thames
Rig OT/t/a RIG Medical Recruit Ltd - Epsom
Social Work Resourcing Group - London
Steller Recruitment Ltd - Milton Keynes
TAKE 4 PERSONNEL LTD - Essex
TFPL Ltd - Glasgow
The Hub Resource Co. Ltd - Reigate
Timothy James Consulting Ltd - Bristol
Touch Recruitment - Enfield
Tribal Resourcing - Bath
UK Pro - Croydon
Veredus Interim Management - London
Verity Recruitment Group Ltd - London
WPRG Ltd - London
Xperience Recruitment Ltd - Bedworth
Xperience Recruitment Ltd - Slough
Xtreme Care Ltd - Tottenham
Your World Recruitment Ltd - London
Wednesday, March 25, 2009
Zarak Group Ltd - London
IT
Badenoch & Clark - London
BBL TECHNICAL - Ilford
COMPUTER 2000 LTD - St. Albans
Getti Services - West Midlands
Review Contracts Limited - Walton on Thames
RGB Limited - Exeter Business Park
Venn Group - London
Accurate Appointments Limited - London
Certes Computing Ltd - Coleshill
Coyle Personnel Plc - Harrow
Eden Brown Limited - London
James & Associates Ltd - Bedfordshire
Matchtech Group - Whiteley
MBA Uk Ltd - Rivington Street
Morgan Hunt Public Sector Ltd - London
Sand Resources Ltd - Kent
Sapphire Technologies - Clifton
Steria Recruitment Ltd - Reading
Tekniko Limited - Essex
Aarologix Employment Services Ltd - Herfordshire
Carrington Blake Ltd - London
Community Resourcing Ltd - London
Contract Connections Ltd - London
Contracts IT Limited - London
Cordoba Resourcing Ltd - London
Direct Staff & Direct Calculating Limited - Llford
Essential Employment - Blackburn
H.O.P.E Superjobs Ltd - Essex
Hays Specialist Recruitment - New Malden
Hillman Saunders Ltd - London
Juice Resource Solutions - Herts
Mainline Resourcing Ltd - London
Modis - Queen Street
Moon Recruitment - London
Premiere Employment Group Ltd T/A Premiere People - Chingford
Premiere Employment Group Ltd T/A Premiere People - Welwyn Garden City
Qualserv Consulting Ltd - Ealing
TechNET IT Recruitment Ltd - Maidenhead
The Synergy Group - London
Upfront & Personnel Ltd - Chandlers Ford
Uptown Appointments Ltd - London
VH Financial C/O New Millennia Payroll - Mabledon Place
Abimbola Oluwasanmi - London
ABSE Personnel Ltd - London
ACCORD 21 Limited - London
Amicus Recruit Ltd - Battle
AXIOM PERSONNEL - Essex
Bridge Recruitment UK Ltd - Crayford
Charity People - London
Danluker Limited t/a DLK Recruitment - Loughton
Decker Recruitment Ltd - London
Wednesday, March 25, 2009
DKM LABOUR SOLUTIONS LTD - Nottingham
Excel Staff Ltd - Park Royal
Executive Resource Group Ltd - birmingham
Flare Recruitment - Colchester
Golden City Finance - London
Huxley Associates - London Branch
Locums 24-7 (UK) LTD - Barking
Michael Page International - Berkshire
Modis - London
Pioneer Consulting Limited - London
Poolia Parker Bridge Recruitment Ltd - London
Rig OT/t/a RIG Medical Recruit Ltd - Epsom
The Hub Resource Co. Ltd - Reigate
Total Recruitment Group - London
Triumph Consultants Ltd - London
UK Pro - Croydon
Zarak Group Ltd - London
2XL Recruitment Ltd - London
Alexander Leigh Consulting Ltd - Cheshunt
Ambitions Employment Agency - Ilford
Arras Services Ltd (Arras People) - Heywood
ASA Law - London
Aston Carter Ltd - London
Barclay Anderson Ltd - Knowle
Beresford Blake Thomas Ltd - London
Breeze City - London
Broadgate Associates/ Breeze City - London
Career Ahead Recruitment Ltd - Theydon Bois
City Centre Recruitment - Capital Tower
City Centre Recruitment - Croydon
Enterprise Recruitment Services Ltd - Middlesex
Equinox Resourcing - London
Eurosite T/a Social Work Resourcing - Loughton
Fountain Personnel - Bow
Fountain Personnel - London
GIS Precise Ltd - London
Greenwich Bell Resource Ltd - London
Hayes Staff Recruitment - Hayes
Hays Specialist Recruitment - Ebury Gate
HEC Resources Limited - London
Hera Group - Tollgate Business Park
Hudson Global Resources Ltd - London
IPS Group Ltd - London
Judd Farris Property Recruitment - Manchester
Kenyon Block Consultants - Enfield
Kinesis Locum - London
Lehman Ambrose - London
Lehman Ambrose - Milton Keynes
Lehman Ambrose - Paul Street
Medi Placements - Essex
Medical Management T/A Universal Locums - Hallow
Medicare First Limited - ARK International
MILCORP Consultancy Ltd - Harrow
MSB International Plc - Bromley
Wednesday, March 25, 2009
Oliver Heyton T/A Additional Resources Ltd - Brentwood
Orion Electrotech Ltd - Aylesbury
QED IS Consulting Ltd T/A Qedis - Maidenhead
Qualitas People Solutions (Formally know as Fleet IT) - London
Recruitment Drive Ltd - London
Recruitment Specialists - South Yorkshire
Recruitment Specialst Grp T/a Rs Locums - Loughton
Reed Health Group - Ilford
Remploy Limited - Coventry
Roberts Knight Selection Ltd - London
Selecture Ltd - London
Social Work Resourcing Group - London
Steller Recruitment Ltd - Milton Keynes
Steria Recruitment Ltd - Herts
Streamline Connections Limited - Hertfordshire
TAKE 4 PERSONNEL LTD - Essex
Technical Resourcing Ltd - London
TFPL Ltd - Glasgow
Timothy James Consulting Ltd - Bristol
Touch Recruitment - Enfield
Tribal Resourcing - Bath
Unity Recruitment - Eascote
Veredus Interim Management - London
WPRG Ltd - London
Xperience Recruitment Ltd - Bedworth
Xperience Recruitment Ltd - Slough
Xtreme Care Ltd - Tottenham
Your World Recruitment Ltd - London
Legal
Badenoch & Clark - London
BBL TECHNICAL - Ilford
RGB Limited - Exeter Business Park
Venn Group - London
Accurate Appointments Limited - London
Carlisle Staffing PLC t/a Hewiston Walker - London
James & Associates Ltd - Bedfordshire
Michael Page International - Berkshire
Prostaff Solutions Limited - London
Carrington Blake Ltd - London
H.O.P.E Superjobs Ltd - Essex
Hillman Saunders Ltd - London
Hudson Global Resources Ltd - London
Law Absolute Ltd - C/o CashFriday - London
McGinley Recruitment Services Ltd - Watford
Moon Recruitment - London
Premiere Employment Group Ltd T/A Premiere People - Chingford
Premiere Employment Group Ltd T/A Premiere People - Welwyn Garden City
SACCO MANN LTD - Leeds
Upfront & Personnel Ltd - Chandlers Ford
AXIOM PERSONNEL - Essex
Essential Employment - Blackburn
Excel Staff Ltd - Park Royal
Flare Recruitment - Colchester
Wednesday, March 25, 2009
G R Law - Aldermans Walk
Getti Services - West Midlands
Hays Specialist Recruitment - New Malden
Lehman Ambrose - Milton Keynes
The Synergy Group - London
24-7 Response Limited - Watford
2XL Recruitment Ltd - London
Aarologix Employment Services Ltd - Herfordshire
Abimbola Oluwasanmi - London
ABSE Personnel Ltd - London
ACCORD 21 Limited - London
Alexander Leigh Consulting Ltd - Cheshunt
Ambitions Employment Agency - Ilford
Amicus Recruit Ltd - Battle
Anakin Seal Legal Ltd - London
Anakin Seal Legal Ltd - New Oxford House
Arras Services Ltd (Arras People) - Heywood
ASA Law - London
Aston Carter Ltd - London
Beresford Blake Thomas Ltd - London
Brampton Training & Consultancy Ltd - Kent
Breeze City - London
Bridge Recruitment UK Ltd - Crayford
Broadgate Associates/ Breeze City - London
Career Ahead Recruitment Ltd - Theydon Bois
City Centre Recruitment - Capital Tower
City Centre Recruitment - Croydon
Community Resourcing Ltd - London
Coyle Personnel Plc - Harrow
Danluker Limited t/a DLK Recruitment - Loughton
DKM LABOUR SOLUTIONS LTD - Nottingham
Eden Brown Limited - London
Enterprise Recruitment Services Ltd - Middlesex
Eurosite T/a Social Work Resourcing - Loughton
Fawkes & Reece Ltd - Islington
Fletcher Flemming Contracts Ltd - London
Fountain Personnel - Bow
Fountain Personnel - London
Golden City Finance - London
Greenwich Bell Resource Ltd - London
Hayes Staff Recruitment - Hayes
Hays Specialist Recruitment - Ebury Gate
HEC Resources Limited - London
Hera Group - Tollgate Business Park
IPS Group Ltd - London
Kenyon Block Consultants - Enfield
Kinesis Locum - London
Lehman Ambrose - London
Lehman Ambrose - Paul Street
Locums 24-7 (UK) LTD - Barking
MBA Uk Ltd - Rivington Street
Medi Placements - Essex
Medical Management T/A Universal Locums - Hallow
MILCORP Consultancy Ltd - Harrow
Wednesday, March 25, 2009
Morgan Hunt Public Sector Ltd - London
MSB International Plc - Bromley
Oliver Heyton T/A Additional Resources Ltd - Brentwood
Pioneer Consulting Limited - London
Poolia Parker Bridge Recruitment Ltd - London
QED IS Consulting Ltd T/A Qedis - Maidenhead
Qualserv Consulting Ltd - Ealing
Recruitment Specialists - South Yorkshire
Recruitment Specialst Grp T/a Rs Locums - Loughton
Red Snapper Recruitment - London
Reed Health Group - Ilford
Remploy Limited - Coventry
Review Contracts Limited - Walton on Thames
Rig OT/t/a RIG Medical Recruit Ltd - Epsom
Selecture Ltd - London
Social Work Resourcing Group - London
Steller Recruitment Ltd - Milton Keynes
TAKE 4 PERSONNEL LTD - Essex
Tekniko Limited - Essex
TFPL Ltd - Glasgow
The Hub Resource Co. Ltd - Reigate
Timothy James Consulting Ltd - Bristol
Touch Recruitment - Enfield
Tribal Resourcing - Bath
UK Pro - Croydon
Unity Recruitment - Eascote
Uptown Appointments Ltd - London
Veredus Interim Management - London
Verity Recruitment Group Ltd - London
Xtreme Care Ltd - Tottenham
Your World Recruitment Ltd - London
Zarak Group Ltd - London
Library
Badenoch & Clark - London
BBL TECHNICAL - Ilford
Beresford Blake Thomas Ltd - London
Carrington Blake Ltd - London
Danluker Limited t/a DLK Recruitment - Loughton
INFOmatch Recruitment Agency - London
Locum Placement Group T/A Social Work Placements - Newbury Park
James & Associates Ltd - Bedfordshire
Prostaff Solutions Limited - London
Sue Hill Recruitment & Services Ltd - London
TFPL Ltd - Glasgow
H.O.P.E Superjobs Ltd - Essex
Hillman Saunders Ltd - London
Premiere Employment Group Ltd T/A Premiere People - Chingford
Premiere Employment Group Ltd T/A Premiere People - Welwyn Garden City
Upfront & Personnel Ltd - Chandlers Ford
Uptown Appointments Ltd - London
Planning
Badenoch & Clark - London
Wednesday, March 25, 2009
BBL TECHNICAL - Ilford
Beresford Blake Thomas Ltd - London
Critical Project Resourcing Ltd - Sevenoaks
Dutton International Ltd T/a Masterstaff - London
RGB Limited - Exeter Business Park
Accurate Appointments Limited - London
Eden Brown Limited - London
James & Associates Ltd - Bedfordshire
Matchtech Group - Whiteley
Waterman Aspen Ltd - Warrington
Coyle Personnel Plc - Harrow
H.O.P.E Superjobs Ltd - Essex
Hays Specialist Recruitment - New Malden
Hillman Saunders Ltd - London
Juice Resource Solutions - Herts
McGinley Recruitment Services Ltd - Watford
Moon Recruitment - London
Premiere Employment Group Ltd T/A Premiere People - Chingford
Premiere Employment Group Ltd T/A Premiere People - Welwyn Garden City
Upfront & Personnel Ltd - Chandlers Ford
Calco Services Ltd - London
Carrington Blake Ltd - London
Excel Staff Ltd - Park Royal
Fawkes & Reece Ltd - Islington
Flare Recruitment - Colchester
Lehman Ambrose - Paul Street
Locum Placement Group T/A Social Work Placements - Newbury Park
24-7 Response Limited - Watford
Abimbola Oluwasanmi - London
ABSE Personnel Ltd - London
ACCORD 21 Limited - London
Alexander Leigh Consulting Ltd - Cheshunt
Ambitions Employment Agency - Ilford
Amicus Recruit Ltd - Battle
Arras Services Ltd (Arras People) - Heywood
ASA Law - London
Aston Carter Ltd - London
AXIOM PERSONNEL - Essex
Barker Ross - Leicester
Barker Ross - Milton Keynes
Barker Ross - Nottingham
Bayfield Enterprises Ltd - Hereford
Bayfield Enterprises Ltd - London
Breeze City - London
Broadgate Associates/ Breeze City - London
Career Ahead Recruitment Ltd - Theydon Bois
Wednesday, March 25, 2009
Centurion Recruitment Consultants - Eastbourne
Charity People - London
City Centre Recruitment - Capital Tower
City Centre Recruitment - Croydon
Community Resourcing Ltd - London
Community Safe Services Ltd - Harrow
Danluker Limited t/a DLK Recruitment - Loughton
DB Recruitment t/a Dreamit Buildit Limited - Farnborough
Delton Engineering & Site Services - ONGAR
DKM LABOUR SOLUTIONS LTD - Nottingham
Enterprise Recruitment Services Ltd - Middlesex
Essential Employment - Blackburn
Eurosite T/a Social Work Resourcing - Loughton
Executive Resource Group Ltd - birmingham
Faststream Recruitment Ltd - Southampton
Fountain Personnel - Bow
Fountain Personnel - London
Getti Services - West Midlands
Golden City Finance - London
Greenwich Bell Resource Ltd - London
Hayes Staff Recruitment - Hayes
Hays Specialist Recruitment - Ebury Gate
HEC Resources Limited - London
Hera Group - Tollgate Business Park
Hudson Global Resources Ltd - London
IPS Group Ltd - London
Judd Farris Property Recruitment - London
Judd Farris Property Recruitment - Manchester
Kinesis Locum - London
Lehman Ambrose - London
Lehman Ambrose - Milton Keynes
Locums 24-7 (UK) LTD - Barking
MacDonald & Company - London
Mainline Resourcing Ltd - London
MBA Uk Ltd - Rivington Street
McMann & Associates Ltd - Birmingham
Medi Placements - Essex
Medical Management T/A Universal Locums - Hallow
MILCORP Consultancy Ltd - Harrow
Morgan Hunt Public Sector Ltd - London
MSB International Plc - Bromley
Oliver Heyton T/A Additional Resources Ltd - Brentwood
Orion Electrotech Ltd - Aylesbury
Osborne Richardson - London
Papillon Group Limited - Middlesex
Pioneer Consulting Limited - London
Poolia Parker Bridge Recruitment Ltd - London
Porter Moore Ltd via the network Group part of pertemps - New Milton
Porter Moore Ltd via the network Group part of pertemps - Warks
QED IS Consulting Ltd T/A Qedis - Maidenhead
Qualserv Consulting Ltd - Ealing
Recruitment Drive Ltd - London
Recruitment Specialists - South Yorkshire
Recruitment Specialst Grp T/a Rs Locums - Loughton
Wednesday, March 25, 2009
Red Snapper Recruitment - London
Reed Health Group - Ilford
Remploy Limited - Coventry
Review Contracts Limited - Walton on Thames
Rig OT/t/a RIG Medical Recruit Ltd - Epsom
Roberts Knight Selection Ltd - London
Selecture Ltd - London
Shirley Parsons Associates - Aylesbury
Social Work Resourcing Group - London
Steller Recruitment Ltd - Milton Keynes
TAKE 4 PERSONNEL LTD - Essex
Tekniko Limited - Essex
TFPL Ltd - Glasgow
The Hub Resource Co. Ltd - Reigate
Timothy James Consulting Ltd - Bristol
Touch Recruitment - Enfield
Tribal Resourcing - Bath
Triumph Consultants Ltd - London
UK Pro - Croydon
Unity Recruitment - Eascote
Uptown Appointments Ltd - London
Veredus Interim Management - London
Verity Recruitment Group Ltd - London
WPRG Ltd - London
Xtreme Care Ltd - Tottenham
Your World Recruitment Ltd - London
Zarak Group Ltd - London
Policy
Badenoch & Clark - London
BBL TECHNICAL - Ilford
RGB Limited - Exeter Business Park
Venn Group - London
Accurate Appointments Limited - London
Eden Brown Limited - London
James & Associates Ltd - Bedfordshire
Morgan Hunt Public Sector Ltd - London
2XL Recruitment Ltd - London
Danluker Limited t/a DLK Recruitment - Loughton
H.O.P.E Superjobs Ltd - Essex
Hillman Saunders Ltd - London
Locum Placement Group T/A Social Work Placements - Newbury Park
Moon Recruitment - London
Premiere Employment Group Ltd T/A Premiere People - Chingford
Premiere Employment Group Ltd T/A Premiere People - Welwyn Garden City
Red Snapper Recruitment - London
Remedy Medical Solutions - Essex
The Synergy Group - London
Upfront & Personnel Ltd - Chandlers Ford
VH Financial C/O New Millennia Payroll - Mabledon Place
Charity People - London
Essential Employment - Blackburn
Fawkes & Reece Ltd - Islington
Flare Recruitment - Colchester
Wednesday, March 25, 2009
Recruitment Specialists - South Yorkshire
Review Contracts Limited - Walton on Thames
Unity Recruitment - Eascote
24-7 Response Limited - Watford
Abimbola Oluwasanmi - London
ABSE Personnel Ltd - London
ACCORD 21 Limited - London
Alexander Leigh Consulting Ltd - Cheshunt
Ambitions Employment Agency - Ilford
Amicus Recruit Ltd - Battle
ASA Law - London
Aston Carter Ltd - London
AXIOM PERSONNEL - Essex
Barker Ross - Leicester
Barker Ross - Milton Keynes
Barker Ross - Nottingham
Beresford Blake Thomas Ltd - London
Breeze City - London
Broadgate Associates/ Breeze City - London
Career Ahead Recruitment Ltd - Theydon Bois
Carrington Blake Ltd - London
City Centre Recruitment - Capital Tower
City Centre Recruitment - Croydon
Community Resourcing Ltd - London
Community Safe Services Ltd - Harrow
Coyle Personnel Plc - Harrow
CTS Recruitment Ltd - Hertfordshire
Decker Recruitment Ltd - London
DKM LABOUR SOLUTIONS LTD - Nottingham
Enterprise Recruitment Services Ltd - Middlesex
Eurosite T/a Social Work Resourcing - Loughton
Excel Staff Ltd - Park Royal
Fountain Personnel - Bow
Fountain Personnel - London
Getti Services - West Midlands
Golden City Finance - London
Greenwich Bell Resource Ltd - London
H S Recruitment Consultants Ltd - 98-102 Cranbrook Road, Ilford
Hayes Staff Recruitment - Hayes
Hays Specialist Recruitment - Ebury Gate
Hays Specialist Recruitment - New Malden
Headway Recruitment Specialist - London
HEC Resources Limited - London
Hera Group - Tollgate Business Park
Hudson Global Resources Ltd - London
IPS Group Ltd - London
John Rhian Specialist Recruitment Ltd - Ilford
Kinesis Locum - London
Lehman Ambrose - London
Lehman Ambrose - Milton Keynes
Lehman Ambrose - Paul Street
MBA Uk Ltd - Rivington Street
McMann & Associates Ltd - Birmingham
Medi Placements - Essex
Wednesday, March 25, 2009
Medical Management T/A Universal Locums - Hallow
Michael Page International - Berkshire
MILCORP Consultancy Ltd - Harrow
MSB International Plc - Bromley
Oliver Heyton T/A Additional Resources Ltd - Brentwood
Pioneer Consulting Limited - London
Poolia Parker Bridge Recruitment Ltd - London
QED IS Consulting Ltd T/A Qedis - Maidenhead
QSW UK Ltd - Ipswich
Qualitas People Solutions (Formally know as Fleet IT) - London
Qualserv Consulting Ltd - Ealing
Recruitment Specialst Grp T/a Rs Locums - Loughton
Reed Health Group - Ilford
Remploy Limited - Coventry
Rig OT/t/a RIG Medical Recruit Ltd - Epsom
Select Accountancy - Theale
Selecture Ltd - London
Shirley Parsons Associates - Aylesbury
Social Work Resourcing Group - London
Steller Recruitment Ltd - Milton Keynes
Stopgap Limited - Richmond
Tekniko Limited - Essex
TFPL Ltd - Glasgow
The Hub Resource Co. Ltd - Reigate
Timothy James Consulting Ltd - Bristol
Touch Recruitment - Enfield
Tribal Resourcing - Bath
Triumph Consultants Ltd - London
UK Pro - Croydon
Uptown Appointments Ltd - London
Veredus Interim Management - London
Verity Recruitment Group Ltd - London
WPRG Ltd - London
Xtreme Care Ltd - Tottenham
Your World Recruitment Ltd - London
Zarak Group Ltd - London
Revenue & Benefits
Badenoch & Clark - London
BBL TECHNICAL - Ilford
Eden Brown Limited - London
Morgan Hunt Public Sector Ltd - London
RGB Limited - Exeter Business Park
The Synergy Group - London
Venn Group - London
1st Choice Recruitment & Training Ltd - London
Accurate Appointments Limited - London
Australasian Recruitment Company Ltd - London
Community Resourcing Ltd - London
Essential Employment - Blackburn
Fawkes & Reece Ltd - Islington
Headway Recruitment Specialist - London
James & Associates Ltd - Bedfordshire
John Rhian Specialist Recruitment Ltd - Ilford
Wednesday, March 25, 2009
Prostaff Solutions Limited - London
Rig OT/t/a RIG Medical Recruit Ltd - Epsom
Tekniko Limited - Essex
Uptown Appointments Ltd - London
1st Choice Recruitment & Training Ltd - Welwyn Garden City
24-7 Response Limited - Watford
2XL Recruitment Ltd - London
Aarologix Employment Services Ltd - Herfordshire
Abimbola Oluwasanmi - London
ABSE Personnel Ltd - London
ACCORD 21 Limited - London
Alexander Leigh Consulting Ltd - Cheshunt
Ambitions Employment Agency - Ilford
Amicus Recruit Ltd - Battle
Aquaflo Care Ltd - Stratford
ASA Law - London
Aston Carter Ltd - London
AXIOM PERSONNEL - Essex
Barker Ross - Leicester
Barker Ross - Nottingham
Beresford Blake Thomas Ltd - London
Breeze City - London
Broadgate Associates/ Breeze City - London
Capita Resourcing Ltd - Maidenhead
Capital Public Sector Ltd - Poole
Career Ahead Recruitment Ltd - Theydon Bois
Carrington Blake Ltd - London
CDM Recruitment Ltd - Hebburn
Charity People - London
Circle Square Consulting - London
City Centre Recruitment - Capital Tower
City Centre Recruitment - Croydon
Coyle Personnel Plc - Harrow
Danluker Limited t/a DLK Recruitment - Loughton
DKM LABOUR SOLUTIONS LTD - Nottingham
Enterprise Recruitment Services Ltd - Middlesex
Eurosite T/a Social Work Resourcing - Loughton
Excel Staff Ltd - Park Royal
Flare Recruitment - Colchester
Fountain Personnel - Bow
Fountain Personnel - London
Getti Services - West Midlands
Golden City Finance - London
Greenwich Bell Resource Ltd - London
H.O.P.E Superjobs Ltd - Essex
Hayes Staff Recruitment - Hayes
Hays Specialist Recruitment - Ebury Gate
Hays Specialist Recruitment - New Malden
HEC Resources Limited - London
Hera Group - Tollgate Business Park
Hillman Saunders Ltd - London
Hudson Global Resources Ltd - London
IPS Group Ltd - London
Juice Resource Solutions - Herts
Wednesday, March 25, 2009
Kenyon Block Consultants - Enfield
Kinesis Locum - London
Lehman Ambrose - London
Lehman Ambrose - Milton Keynes
Lehman Ambrose - Paul Street
LIQUID RECRUITMENT SOLUTIONS LTD - HARROW
Locums 24-7 (UK) LTD - Barking
MBA Uk Ltd - Rivington Street
McMann & Associates Ltd - Birmingham
Medi Placements - Essex
Medical Management T/A Universal Locums - Hallow
MILCORP Consultancy Ltd - Harrow
Moon Recruitment - London
MSB International Plc - Bromley
Oliver Heyton T/A Additional Resources Ltd - Brentwood
Pioneer Consulting Limited - London
Poolia Parker Bridge Recruitment Ltd - London
Premiere Employment Group Ltd T/A Premiere People - Chingford
Premiere Employment Group Ltd T/A Premiere People - Welwyn Garden City
QED IS Consulting Ltd T/A Qedis - Maidenhead
Qualserv Consulting Ltd - Ealing
Recruitment Specialists - South Yorkshire
Recruitment Specialst Grp T/a Rs Locums - Loughton
Reed Health Group - Ilford
Remploy Limited - Coventry
Review Contracts Limited - Walton on Thames
Selecture Ltd - London
Social Work Resourcing Group - London
Steller Recruitment Ltd - Milton Keynes
TFPL Ltd - Glasgow
The Hub Resource Co. Ltd - Reigate
Timothy James Consulting Ltd - Bristol
Touch Recruitment - Enfield
Tribal Resourcing - Bath
Triumph Consultants Ltd - London
UK Pro - Croydon
Unity Recruitment - Eascote
Upfront & Personnel Ltd - Chandlers Ford
Veredus Interim Management - London
Verity Recruitment Group Ltd - London
WPRG Ltd - London
Xperience Recruitment Ltd - Bedworth
Xperience Recruitment Ltd - Slough
Xtreme Care Ltd - Tottenham
Your World Recruitment Ltd - London
Zarak Group Ltd - London
Social Care - Qualified
Badenoch & Clark - London
BBL TECHNICAL - Ilford
Eden Brown Limited - London
RGB Limited - Exeter Business Park
Sugarman Socialwork Ltd - London
Backstop Support - London
Wednesday, March 25, 2009
Beresford Blake Thomas Ltd - London
EVERGOOD SOCIAL CARE LTD T/A EVERGOOD AS - Stevenage
James & Associates Ltd - Bedfordshire
Sanctuary Personnel Ltd - Ipswich
Alexander Leigh Consulting Ltd - Cheshunt
Amicus Recruit Ltd - Battle
Blue Group International Ltd - LOUGHTON
Capita Resourcing Ltd - Maidenhead
Eden Brown T/A Caritas - London
H.O.P.E Superjobs Ltd - Essex
Hays Specialist Recruitment - New Malden
Hillman Saunders Ltd - London
LIQUID PERSONNEL - Manchester
Moon Recruitment - London
Morgan Hunt Public Sector Ltd - London
Recruitment Team Nine Ltd - Potters Bar
Zarak Group Ltd - London
1st Choice Recruitment & Training Ltd - London
4 Social Work Ltd - Ilford
Carrington Blake Ltd - London
Danluker Limited t/a DLK Recruitment - Loughton
DASH (The Purchasing Company Ltd T/A) - Ilford
Flare Recruitment - Colchester
John Rhian Specialist Recruitment Ltd - Ilford
Kinesis Locum - London
Locum Placement Group T/A Social Work Placements - Newbury Park
Remedy Medical Solutions - Essex
Service Care Solutions Ltd - Preston
Serving The Nation Locums Limited - North Circular Road
Social Care 4 U Ltd - London
Social Workline Ltd - London
Trade Wind Recruitment - London
1st Choice Recruitment & Training Ltd - Welwyn Garden City
Abimbola Oluwasanmi - London
ABSE Personnel Ltd - London
ACCORD 21 Limited - London
Action First Recruitment Consultants Plc - Chertsey
Advantage Healthcare Group Ltd - Telford
Ambition 24 Hours - Leeds
Ambition 24 Hours - Sheffield
Ambition 24 Hours - Sutton
Ambition 24 Hours - Warrington
Ambitions Employment Agency - Ilford
Aquaflo Care Ltd - Stratford
Aquanet Services Ltd - Barking
Arrows Group Ltd - Twickenham
ASA Law - London
Aston Carter Ltd - London
AXIOM PERSONNEL - Essex
Brampton Training & Consultancy Ltd - Kent
Breeze City - London
Broadgate Associates/ Breeze City - London
BROWNCROSS HEALTHCARE LTD - London
Care Harbour Ltd - Farnborough
Wednesday, March 25, 2009
Career Ahead Recruitment Ltd - Theydon Bois
Chalkface Recruitment Ltd - Middx
Change UK Recruitment Ltd - London
Charity People - London
Community Resourcing Ltd - London
Coyle Personnel Plc - Harrow
CTS Recruitment Ltd - Hertfordshire
Culture Care Agency Ltd - London
Decker Recruitment Ltd - London
Delight Service Ltd T/A Delight Recruitment Services - London
DKM LABOUR SOLUTIONS LTD - Nottingham
Elite Care Recruitment Limited - Northampton
Enterprise Recruitment Services Ltd - Middlesex
Essential Employment - Blackburn
Eurosite T/a Social Work Resourcing - Loughton
Fountain Personnel - Bow
Fountain Personnel - London
Getti Services - West Midlands
Golden City Finance - London
GreenFrog Recruitment Ltd - Gordon House
GreenFrog Recruitment Ltd - London
H S Recruitment Consultants Ltd - 98-102 Cranbrook Road, Ilford
Havilah Prospects Ltd - London
Hayes Staff Recruitment - Hayes
Hays Specialist Recruitment - Ebury Gate
HEC Resources Limited - London
Hera Group - Tollgate Business Park
Hudson Global Resources Ltd - London
IPS Group Ltd - London
Judd Farris Property Recruitment - Manchester
Lehman Ambrose - London
Lehman Ambrose - Milton Keynes
Lehman Ambrose - Paul Street
Locums 24-7 (UK) LTD - Barking
Mayday Healthcare Plc - Harrow
MBA Uk Ltd - Rivington Street
Medacs Healthcare - Holborn
Medi Placements - Essex
Medical Management T/A Universal Locums - Hallow
Merle Recruitment Agency Ltd - London
MILCORP Consultancy Ltd - Harrow
MSB International Plc - Bromley
Network Recruitment Solutions Ltd (Formally Pertemps Recruitment sols)
Orchard Medical Recruitment Ltd - London
Personnel And Care Bank - Great North Road
Pertemps Contracts Ltd - Enfield
Piers Meadows Recruitment Lt - London
Pioneer Consulting Limited - London
Poolia Parker Bridge Recruitment Ltd - London
Prime Time Recruitment Limited - Northampton
Pulse Social Care - Turnford
QED IS Consulting Ltd T/A Qedis - Maidenhead
QSW UK Ltd - Ipswich
Quality Locums Services Ltd - Gread Cambridge Road
Wednesday, March 25, 2009
Qualserv Consulting Ltd - Ealing
Quay Services Group Ltd (Quay Contracts) - Ash Road
Recruitment Specialists - South Yorkshire
Recruitment Specialst Grp T/a Rs Locums - Loughton
Redspot Homecare Ltd - Essex
Reed Health Group - Ilford
Remploy Limited - Coventry
Review Contracts Limited - Walton on Thames
Rig OT/t/a RIG Medical Recruit Ltd - Epsom
RIG Social Care - Dorking
Roberts Knight Selection Ltd - London
Selecture Ltd - London
Serving The Nation Locums Limited - Crown House
Social Care Professionals Ltd - Wyncolls Road, Severalls Business Park
Social Work Professionals/Eurosite Profe - Loughton
Social Work Resourcing Group - London
Steller Recruitment Ltd - Milton Keynes
Swanstaff Recruitment Ltd - High Wycome
Swiis (UK) Ltd - London
SWIM Specialist Recruitment - Shenfield
TAKE 4 PERSONNEL LTD - Essex
TFPL Ltd - Glasgow
The Hub Resource Co. Ltd - Reigate
The Synergy Group - London
Timothy James Consulting Ltd - Bristol
Touch Recruitment - Enfield
Tribal Resourcing - Bath
Trinity Training & Recruitment services - Barking
Trustinus Recruit Ltd - Rye
U5 Social Care - Liverpool
Unity Recruitment - Eascote
Universal Locums - Hallow
Uptown Appointments Ltd - London
Veredus Interim Management - London
Winnex Care - Kent
Xtreme Care Ltd - Tottenham
Your World Recruitment Ltd - London
Youth Crime Solutions Ltd - Bedfordshire
Social Care - Unqualified
Badenoch & Clark - London
BBL TECHNICAL - Ilford
Eden Brown Limited - London
Redspot Homecare Ltd - Essex
RGB Limited - Exeter Business Park
Uptown Appointments Ltd - London
1st Choice Recruitment & Training Ltd - London
Danluker Limited t/a DLK Recruitment - Loughton
James & Associates Ltd - Bedfordshire
Locum Placement Group T/A Social Work Placements - Newbury Park
Prime Time Recruitment Limited - Northampton
Prostaff Solutions Limited - London
Wednesday, March 25, 2009
Sanctuary Personnel Ltd - Ipswich
Sugarman Socialwork Ltd - London
Swiis (UK) Ltd - London
4 Social Work Ltd - Ilford
AXIOM PERSONNEL - Essex
Backstop Support - London
Blue Group International Ltd - LOUGHTON
Carrington Blake Ltd - London
DASH (The Purchasing Company Ltd T/A) - Ilford
Eden Brown T/A Caritas - London
Flare Recruitment - Colchester
H.O.P.E Superjobs Ltd - Essex
John Rhian Specialist Recruitment Ltd - Ilford
Match Options Ltd - Manchester
Moon Recruitment - London
Premiere Employment Group Ltd T/A Premiere People - Chingford
Premiere Employment Group Ltd T/A Premiere People - Welwyn Garden City
Recruitment Team Nine Ltd - Potters Bar
Serving The Nation Locums Limited - North Circular Road
SWIM Specialist Recruitment - Shenfield
The Synergy Group - London
Youth Crime Solutions Ltd - Bedfordshire
Amicus Recruit Ltd - Battle
Aquanet Services Ltd - Barking
Capita Resourcing Ltd - Maidenhead
Community Resourcing Ltd - London
Coyle Personnel Plc - Harrow
EVERGOOD SOCIAL CARE LTD T/A EVERGOOD AS - Stevenage
Hays Specialist Recruitment - New Malden
LIQUID PERSONNEL - Manchester
Match Options Ltd - Dunstable
Match Options Ltd - Slough
Morgan Hunt Public Sector Ltd - London
Personnel And Care Bank - Great North Road
Poolia Parker Bridge Recruitment Ltd - London
Remedy Medical Solutions - Essex
Social Care 4 U Ltd - London
Social Care Professionals Ltd - Wyncolls Road, Severalls Business Park
Social Workline Ltd - London
TAKE 4 PERSONNEL LTD - Essex
U5 Social Care - Liverpool
Winnex Care - Kent
Zarak Group Ltd - London
1st Choice Recruitment & Training Ltd - Welwyn Garden City
1st for Staff Ltd - Essex
Abimbola Oluwasanmi - London
ABSE Personnel Ltd - London
ACCORD 21 Limited - London
Action First Recruitment Consultants Plc - Chertsey
Advantage Healthcare Group Ltd - Telford
Alexander Leigh Consulting Ltd - Cheshunt
Ambition 24 Hours - Leeds
Ambition 24 Hours - Sheffield
Ambition 24 Hours - Sutton
Wednesday, March 25, 2009
Ambition 24 Hours - Warrington
Ambitions Employment Agency - Ilford
Aquaflo Care Ltd - Stratford
Arrows Group Ltd - Twickenham
ASA Law - London
Aston Carter Ltd - London
Barker Ross - Leicester
Barker Ross - Nottingham
Beresford Blake Thomas Ltd - London
Breeze City - London
Broadgate Associates/ Breeze City - London
BROWNCROSS HEALTHCARE LTD - London
Care Harbour Ltd - Farnborough
Career Ahead Recruitment Ltd - Theydon Bois
Chalkface Recruitment Ltd - Middx
Charity People - London
CTS Recruitment Ltd - Hertfordshire
Decker Recruitment Ltd - London
Delight Service Ltd T/A Delight Recruitment Services - London
DKM LABOUR SOLUTIONS LTD - Nottingham
Enterprise Recruitment Services Ltd - Middlesex
Essential Employment - Blackburn
Eurosite T/a Social Work Resourcing - Loughton
Excel Staff Ltd - Park Royal
Fountain Personnel - Bow
Fountain Personnel - London
Getti Services - West Midlands
Golden City Finance - London
GreenFrog Recruitment Ltd - Gordon House
GreenFrog Recruitment Ltd - London
H S Recruitment Consultants Ltd - 98-102 Cranbrook Road, Ilford
Havilah Prospects Ltd - London
Hayes Staff Recruitment - Hayes
Hays Specialist Recruitment - Ebury Gate
HEC Resources Limited - London
Hera Group - Tollgate Business Park
Hudson Global Resources Ltd - London
IPS Group Ltd - London
Judd Farris Property Recruitment - Manchester
Kinesis Locum - London
Lehman Ambrose - London
Lehman Ambrose - Milton Keynes
Lehman Ambrose - Paul Street
Locums 24-7 (UK) LTD - Barking
Marcus William Care Partnership - Tottenham
Mayday Healthcare Plc - Harrow
MBA Uk Ltd - Rivington Street
Medacs Healthcare - Holborn
Medi Placements - Essex
Medical Management T/A Universal Locums - Hallow
Merle Recruitment Agency Ltd - London
MILCORP Consultancy Ltd - Harrow
MSB International Plc - Bromley
Network Recruitment Solutions Ltd (Formally Pertemps Recruitment sols)
Wednesday, March 25, 2009
Orchard Medical Recruitment Ltd - London
Pertemps Contracts Ltd - Enfield
Piers Meadows Recruitment Lt - London
Pioneer Consulting Limited - London
Pulse Social Care - Turnford
QED IS Consulting Ltd T/A Qedis - Maidenhead
Quality Locums Services Ltd - Gread Cambridge Road
Qualserv Consulting Ltd - Ealing
Quay Services Group Ltd (Quay Contracts) - Ash Road
Recruitment Specialists - South Yorkshire
Recruitment Specialst Grp T/a Rs Locums - Loughton
Reed Health Group - Ilford
Remploy Limited - Coventry
Review Contracts Limited - Walton on Thames
Rig OT/t/a RIG Medical Recruit Ltd - Epsom
RIG Social Care - Dorking
Roberts Knight Selection Ltd - London
Selecture Ltd - London
Service Care Solutions Ltd - Preston
Serving The Nation Locums Limited - Crown House
Social Work Professionals/Eurosite Profe - Loughton
Social Work Resourcing Group - London
Steller Recruitment Ltd - Milton Keynes
Swanstaff Recruitment Ltd - High Wycome
TFPL Ltd - Glasgow
The Hub Resource Co. Ltd - Reigate
Timothy James Consulting Ltd - Bristol
Touch Recruitment - Enfield
Tribal Resourcing - Bath
Trinity Training & Recruitment services - Barking
Unity Recruitment - Eascote
Universal Locums - Hallow
Veredus Interim Management - London
Xperience Recruitment Ltd - Bedworth
Xperience Recruitment Ltd - Slough
Xtreme Care Ltd - Tottenham
Your World Recruitment Ltd - London
Technical
Badenoch & Clark - London
BBL TECHNICAL - Ilford
Carrington Blake Ltd - London
Critical Project Resourcing Ltd - Sevenoaks
Dutton International Ltd T/a Masterstaff - London
Eden Brown Limited - London
Hays Specialist Recruitment - New Malden
Matchtech Group - Whiteley
RGB Limited - Exeter Business Park
Aarologix Employment Services Ltd - Herfordshire
Abimbola Oluwasanmi - London
ABSE Personnel Ltd - London
ACCORD 21 Limited - London
Alexander Leigh Consulting Ltd - Cheshunt
Wednesday, March 25, 2009
Ambitions Employment Agency - Ilford
Amicus Recruit Ltd - Battle
ASA Law - London
Aston Carter Ltd - London
Beresford Blake Thomas Ltd - London
Brampton Training & Consultancy Ltd - Kent
Breeze City - London
Broadgate Associates/ Breeze City - London
Calco Services Ltd - London
Capita Resourcing Ltd - Maidenhead
Career Ahead Recruitment Ltd - Theydon Bois
Community Resourcing Ltd - London
Community Safe Services Ltd - Harrow
Coyle Personnel Plc - Harrow
Danluker Limited t/a DLK Recruitment - Loughton
Delton Engineering & Site Services - ONGAR
DKM LABOUR SOLUTIONS LTD - Nottingham
Enterprise Recruitment Services Ltd - Middlesex
Essential Employment - Blackburn
Eurosite T/a Social Work Resourcing - Loughton
Excel Staff Ltd - Park Royal
Faststream Recruitment Ltd - Southampton
Fawkes & Reece Ltd - Islington
Flare Recruitment - Colchester
Fountain Personnel - Bow
Fountain Personnel - London
Getti Services - West Midlands
Golden City Finance - London
Greenwich Bell Resource Ltd - London
Hayes Staff Recruitment - Hayes
HEC Resources Limited - London
Hera Group - Tollgate Business Park
Hudson Global Resources Ltd - London
IPS Group Ltd - London
James & Associates Ltd - Bedfordshire
Kenyon Block Consultants - Enfield
Kinesis Locum - London
Lehman Ambrose - London
Lehman Ambrose - Milton Keynes
Lehman Ambrose - Paul Street
Locums 24-7 (UK) LTD - Barking
MacDonald & Company - London
MBA Uk Ltd - Rivington Street
Medi Placements - Essex
Medical Management T/A Universal Locums - Hallow
MILCORP Consultancy Ltd - Harrow
Morgan Hunt Public Sector Ltd - London
Osborne Richardson - London
Papillon Group Limited - Middlesex
Poolia Parker Bridge Recruitment Ltd - London
Potensis Ltd - Bristol
PSD Group - London
QED IS Consulting Ltd T/A Qedis - Maidenhead
Qualserv Consulting Ltd - Ealing
Wednesday, March 25, 2009
Recruitment Specialst Grp T/a Rs Locums - Loughton
Red Snapper Recruitment - London
Reed Health Group - Ilford
Remploy Limited - Coventry
Review Contracts Limited - Walton on Thames
Rig OT/t/a RIG Medical Recruit Ltd - Epsom
Selecture Ltd - London
Social Work Resourcing Group - London
Steria Recruitment Ltd - Reading
TechNET IT Recruitment Ltd - Maidenhead
Tekniko Limited - Essex
TFPL Ltd - Glasgow
The Hub Resource Co. Ltd - Reigate
Timothy James Consulting Ltd - Bristol
Touch Recruitment - Enfield
Tribal Resourcing - Bath
Triumph Consultants Ltd - London
UK Pro - Croydon
Unity Recruitment - Eascote
Uptown Appointments Ltd - London
Veredus Interim Management - London
Waterman Aspen Ltd - Warrington
WPRG Ltd - London
Xtreme Care Ltd - Tottenham
Your World Recruitment Ltd - London
Zarak Group Ltd - London
Cordoba Resourcing Ltd - London
Executive Resource Group Ltd - birmingham
H.O.P.E Superjobs Ltd - Essex
Hillman Saunders Ltd - London
McGinley Recruitment Services Ltd - Watford
Premiere Employment Group Ltd T/A Premiere People - Chingford
Premiere Employment Group Ltd T/A Premiere People - Welwyn Garden City
Upfront & Personnel Ltd - Chandlers Ford
Wednesday, March 25, 2009
Job Title
Job Category
Hours Per Week
Accountant
Finance
36
Accounts Payable Manager
Finance
36
Acquisition Officer (Finance)
Finance
36
Acquisition Officer (Housing)
Housing
36
Administrator - Systems
IT
36
Agresso Consultant
Finance
36
Architect
Technical
36
Asset Manager Officer
Finance
36
Auditor
Building Services & Mainte
36
Benefits Officer
Revenue & Benefits
36
Building Control Officer
Building Services & Mainte
36
Care Worker
Social Care - Unqualified
36
Care Worker - Children
Social Care - Unqualified
36
Care Worker - Senior
Social Care - Unqualified
36
CCTV Operator
Environmental
36
Clerk of Works (Building Service & Mainte Building Services & Mainte
36
Clerk of Works (Technical)
Technical
36
Commissioning Officer
Social Care - Qualified
36
Conservation officer - built environment
Environmental
36
Contact Supervisor
Social Care - Unqualified
36
Cook
Social Care - Unqualified
36
Council Tax Officer
Revenue & Benefits
36
Customer Services Officer (Housing)
Housing
36
Customer Services Officer (Revenue & BeRevenue & Benefits
36
Day Centre Officer
Social Care - Unqualified
36
Desktop Support Technician
IT
36
Domestic
Social Care - Unqualified
36
Enforcement Officer (Housing)
Housing
36
Engineer - Highways
Technical
36
Engineer - Senior
Technical
36
Enviromental Partnership Officer
Environmental
36
Environmental Health Officer
Environmental
36
Family Support Worker
Social Care - Unqualified
36
Finance Officer
Finance
36
Fusion Coordinator (Young people's drug Social Care - Qualified
Fusion Treatment Worker
Social Care - Qualified
35
Group Manager (Finance)
Finance
36
Head of Procurement
Finance
36
Helpdesk Analyst
IT
36
Homeless Persons Officer
Housing
36
Housing Manager
Housing
36
Housing Officer
Housing
36
Housing Officer - ASB (Housing)
Housing
36
Housing Officer - Visiting
Housing
36
HR Adviser
Human Resources
36
HR Adviser - ER
Human Resources
36
HR Manager
Human Resources
36
Kitchen Assistant
Social Care - Unqualified
36
Librarian
Library
36
Librarian - Assistant
Library
36
Librarian - Deputy
Library
36
LLPG Officer
IT
36
Marketing Manager
Policy
36
Marketing Officer
Policy
36
Occupational Therapist
Social Care - Qualified
36
Occupational Therapist - Children
Social Care - Qualified
36
Organisational Development Advisor
Human Resources
Overpayments Officer
Revenue & Benefits
36
Parking Officer
Technical
36
Payments Manager
Finance
36
Payroll Technician
Finance
36
Planner
Planning
36
Planner - Development Control
Planning
36
Policy Manager
Policy
36
Press Officer
Policy
36
Prevention Worker
Social Care - Qualified
36
Principal Finance Officer
Finance
36
Project Manager (Building Services & Mai Building Services & Mainte
36
Project Manager (Finance)
Finance
36
Project Manager (Housing)
Housing
36
Project Manager (IT)
IT
36
QSW (Social Care - Qualified)
Social Care - Qualified
36
QSW - Older People
Social Care - Qualified
36
QSW - Senior
Social Care - Qualified
36
Software Engineer
IT
36
Solicitor
Legal
36
Support Worker - Residential
Social Care - Unqualified
36
Surveyor - Building
Building Services & Mainte
36
Surveyor - Quantity
Technical
36
Team Manager
Social Care - Qualified
36
Youth Offending Worker (Social Care - QuSocial Care - Qualified
36
Youth Offending Worker (Social Care - Un Social Care - Unqualified
36
Req Card
PAYE pay rate
LTD pay rate
Standard
21.56
26.52
Standard
20.33
25
Standard
17.22
21.18
Standard
12.71
14.96
Standard
15.63
19.22
Standard
60.98
75
Standard
16.7
20.54
Standard
20.3
25
Standard
15.29
18.81
Standard
17.71
21.78
Standard
20.77
25.55
Extended
5.73
7.04
Extended
9.24
11.37
Extended
7.67
9.43
Standard
8.56
10.53
Standard
17.6
21.65
Standard
17.6
21.65
Extended
20.5
25.22
Standard
20
24.6
Extended
9.76
12.01
Extended
6.28
7.72
Standard
15.11
18.58
Standard
12.4
15.25
Standard
12.4
15.25
Extended
6
7.38
Standard
14.63
18
Extended
5.75
7.07
Standard
16.02
19.71
Standard
17.76
21.85
Standard
21.14
26
Standard
21.14
26
Standard
20.05
24.66
Extended
13.8
16.98
Standard
26.62
32.74
Standard
19.62
24.13
Adult's Social Care ex
18.53
22.79
Standard
50
61.54
Standard
404.34
482.37
Standard
12.05
14.82
Standard
15.43
18.98
Standard
26.11
32.12
Standard
16.55
20.36
Standard
15.88
19.53
Standard
15.88
19.53
Standard
18.93
23.29
Standard
23.19
28.52
Standard
30.78
37.86
Extended
5.73
7.03
Standard
11.45
14.08
Standard
10.13
12.46
Standard
11.92
14.66
Standard
16.97
20.87
Standard
36.07
44.36
Standard
29.19
35.9
Extended
20.33
25
Extended
20.33
25
Standard
18.29
22.5
Standard
14.21
17.48
Standard
9.57
11.77
Standard
22.54
27.72
Standard
12.63
15.53
Standard
15.07
18.54
Standard
16.46
20.25
Standard
21.54
26.5
Standard
22.49
27.66
Extended
18.14
22.31
Standard
24.24
29.82
Standard
39.76
48.9
Standard
39.76
48.9
Standard
39.76
48.9
Standard
39.76
48.9
Extended
18.84
23.17
Extended
18.7
23
Extended
21.96
27.01
Standard
27.63
33.98
Standard
19.54
24.03
Extended
11.28
13.87
Standard
20.59
25.33
Standard
21.14
26
Extended
26.86
33.04
Extended
17.89
22
Extended
15.25
18.76
London Borough of Redbridge
&
Adecco
Agency Staffing Agreement
(Administrative, Clerical and Secretarial Staff)
Contract and
Service Level Agreement
1st May 2006 - 31st April 2009
LB Redbridge Contract and SLA 6th June 2006 v4
CONTENTS
Part 1 – Terms and Conditions of LCSG contract
Part 2 – Service Level Agreement – minimum specification
LB Redbridge Contract and SLA 6th June 2006 v4
Page 2 of 26
PART 1 - TERMS & CONDITIONS
Conditions Of Contract
Please refer to your Contract supplied by LCSG
LB Redbridge Contract and SLA 6th June 2006 v4
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PART 2 – SERVICE LEVEL AGREEMENT
INTRODUCTION
Welcome to the LCSG Contract and Service Level Agreement. This section of the Contract Pack provides
details of the service delivery expectations of this contract. This agreement will be considered a working
document and can form a basis for formal review and further enhancement and clarification should the need
arise.
Part 2 of this document is designed to be completed by Adecco in conjunction with the London Borough of
Redbridge
LCSG have appointed Adecco as the provider of Temporary Recruitment Solutions for its members. The aim
is to enable LCSG to offer its members a consistent level of service delivery with a focus on local
requirements and relationship building whilst offering a flexible service delivery style.
The purpose of this document is to detail the procedures and contract that has been agreed between Adecco
UK Ltd, LCSG and subsequently the London Borough of Redbridge. It is in a format that is easy for both
parties to understand and refer to on an ongoing basis by way of a working document. The document also
sets out the positive obligations, which both parties will undertake in order to ensure the smooth operation of
the contract for mutual benefit.
TYPE OF RELATIONSHIP
The London Borough of Redbridge has engaged Adecco UK Ltd. of Adecco House, Elstree Way,
Borehamwood, Hertfordshire WD6 1HY, hereafter referred to as Adecco for the provision of
temporary/permanent staffing services.
This agreement forms a basis upon which both parties can work together to achieve an efficient service for
resourcing temporary workers and permanent services where requested.
The Service Level Agreement represents the positive obligations which both parties shall action in order to
deliver a mutually beneficial partnership that supports the London Borough of Redbridge’s objectives and
activities.
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RELATIONSHIP
This Service Level Agreement defines the supply relationship between the London Borough of Redbridge
and Adecco in their appointment as a provider under Contract for temporary staff.
This document is intended to be read as a combined document containing Part 1 Contract and Part 2
Service Level Agreement.
The above-named hereby authority appoints Adecco UK Ltd
Agreement Start Date……………………………………………………
IN WITNESS whereof the Employer and the Contractor have executed this Agreement as a Deed the day
and year first before written
In the presence of: -
Marj
Keddy
Chief Personnel Officer
In the presence of: -
Geoff Pearce
Director Finance and Resources
LB Redbridge Contract and SLA 6th June 2006 v4
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Contractor's Authorisation
The following are the Adecco’s Representatives and are authorised to act on behalf of Adecco on all matters
relating to the Contract: -
Name: Carol
Hobbs
Title:
Branch Manager
Contact:
020 8553 0921
Name: Alex
Fleming
Title: Regional
Manager
Contact: 07776
462766
Name: Lucy
Robinson
Title: Account
Manager
Contact: 07785
341620
London Borough of Redbridge’s Authorisation
The following are the London Borough of Redbridge’s Representatives and are authorised to act on behalf of
the Authority on all matters relating to the Service Level Agreement: -
Name: David
Simpkin
Title: Recruitment
Manager
Address
Town Hall, PO Box 2, 128-142 High Road, Ilford, IG1 1DD
Telephone
E-mail [email address]
Name: Rishi
Ruchaya
Title:
Personnel - Recruitment
Address
Town Hall, PO Box 2, 128-142 High Road, Ilford, IG1 1DD
Telephone
020 8708 3003
E-mail [email address]
Any addendums to the Service Level Agreement may be agreed with any of the above names persons. The
London Borough of Redbridge’s Authorised Signatory must approve any addendum to the Terms.
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Responsibility – Adecco Branch Team
Branch Role
Ensure that local information is collated and held in relation to each site
and role prior to commencement of supply
Ensure that a Briefing Sheet has been collated, is accurate and updated at
review meetings
Managing Order Process·
Day To Day Operational Activities
Single Point Of Contact for: Adecco Supporting Branches (& 2nd Tier
Suppliers for all roles if applicable)
Invoicing & Accounting·
Workforce Management·
Discipline & Performance
Ensure that local information is imparted to temporary workers from all
Adecco branches and any 2nd tier suppliers by way of an up to
date briefing sheet
Conduct monthly reviews of service at local level – to each ordering
manager
Conduct quality reviews of temporary workers – during and following
bookings – dependent on length of booking – agree locally.
Establish actual response times and suitability of candidates.
Ensure that the complaints process is being adhered to
Meet or work towards minimum and locally agreed KPIs.
Ensure that recruitment takes place to ensure full availability
Regional Manager
Support branches in ensuring sufficient local information is collated for
Role
each ordering site and subsequent manager
Ensure that service evaluations are taking place and are being collated
against KPIs
Ensure that the complaints process is being adhered to
Support branches in collating management information and performance
actual against KPI for the purposes of review meetings: spend by
department, unfilled bookings %, names of staff placed, category
mix placed, issue summary, % resolved within KPIs.
Account Manager
Ensure day to day compliance with contract and escalate any issues to
Role
Account Director
Support branches in ensuring sufficient local information is collated for
each ordering site and subsequent manager
Attend quarterly review meetings with Account Director
Have an understanding of the overall LCSG relationship and support the
branch in providing management information for the purposes of
review – to be agreed on a locally
Attend local reviews where necessary
Support awareness of LCSG contract with local current clients and
prospective clients within the LCSG members group
Forward any completed SLAs on to Account Director and keep a copy for
reference and support purposes
Account Director Role
Hold central LCSG relationship, be point of contact and overall
responsibility
Hold and collate a copy of all SLAs that have been locally agreed – to
understand the MI requirements and controls that need to be
established locally
Ensure management of contract and core compliance to contract
Collate issues, complaints, overall spend, spend by organisation and
category mix for the purposes of quarterly review
Attend and present at quarterly review
Support awareness of LCSG contract with local current clients and
prospective clients within the LCSG members group
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Referencing & Vetting
Fully interview, reference and skill test all staff to Adecco company policy
References will be completed in line with Adecco company policy. Specific requirements agreed with the
London Borough of Redbridge
The Standard will be to ensure two satisfactory references have been received, these references can be
verbal references followed up with written references
Other specific reference requests:
N/a
Testing & Induction
Ensure workers skills have been assessed to specified minimum standards prior to starting their
assignment e.g. Word, PowerPoint, Numeracy & Literacy, Excel, Attention to detail etc
Proactively gather information to accurately assess the skills needed for the booking
Issue each temporary worker with the London Borough of Redbridge Briefing Guide and endeavour to
ensure each temporary worker understands the nature of the work involved by providing full job
details prior to commencement of their assignment.
Confirm delivery of the correct calibre and quantity of Temporary staff to the premises on
commencement date.
Provide CV of each worker prior to commencement of booking
Other specific testing and induction requests:
N/a
Ordering & Deployment Of Workers
Adecco expect the London Borough of Redbridge will complete the obligations outlined below when
ordering & deploying workers;
Fully complete the temporary booking process agreed in booking process outlined in appendix one.
Advise Adecco if the role requires enhanced vetting procedures such as CRB or CTC checks.
Accept Adecco temporary worker assigned as the most suitable worker for the role
Select most suitable temporary worker from the recommendations made by Adecco from the CVs
provided supported by short interviews or from an explanation of the candidate provided by Adecco.
Specify the estimated length of the assignment. If there is no defined end date, then renewal dates
should be specified so that Adecco can get in contact to see if the assignment is to be extended.
Provide clearly written person specifications free from jargon for new bookings and/or work plan for
better understanding
.
To be responsible for the deployment of Temporary staff to workstations.
Make provision of appropriate PPE equipment through locally agreed systems with Adecco. Adecco will
administer these requirements if required.
Make provision for relevant site specific testing, such as Occupational Health tests that are outlined for
roles with Occupational Health Guidance.
Update the Adecco branch on any changes to the local briefing sheets that are necessary.
Other specific requests in relation to Ordering or Deployment of Workers:
N/a
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Rates of pay
Rates of pay will be charged in accordance with the pricing matrix of the agreement detailed in appendix
five.
Details of the various pay rates and the subsequent charge for roles that are agreed on an ad hoc basis
are also detailed in a matrix in appendix five
Other specific requests agreed in relation to Pay;
N/a
Permanent Recruitment
If a member of Adecco’s staff applies for a permanent job while on site, the London Borough of
Redbridge will:
Only consider candidate applications when the vacancy has gone external in accordance with the
London Borough of Redbridge’s policy
Not be liable to an introduction fee if the candidate is successful following agreed timescales outlined
with appendix five of this agreement
The London Borough of Redbridge expect that Adecco will:
Handle any issues arising from staff being unsuccessful in the recruitment process
Hold interview details on unsuccessful candidates for 12 months.
Be fully informed about any temporary employees who may be applying for permanent vacancies.
Guide successful and unsuccessful temporary workers through the application process.
Keep the London Borough of Redbridge fully informed throughout the recruitment process.
Other specific requests agreed in relation to Permanent Recruitment:
N/a
Temporary to Permanent Transfer
The London Borough of Redbridge can expect Adecco to:
Provide Temporary to Permanent Services upon receipt of the booking from the functional contact
Charge for services in accordance with the pricing schedule of this agreement
Other specific requests agreed in relation to Permanent Recruitment:
Adecco temporary staff that transfer to a temporary/fixed term contract position directly with LB Redbridge or
transfers onto LB Redbridge’s own staff bank will be charged at 10% of their annual salary on the date of
transfer to LB Redbridge.
Managed Agency Services
The London Borough of Redbridge can expect Adecco to provide a managed agency solution where
requested for roles outside their core scope of supply upon mutual agreement
Other specific requests agreed in relation to Managed Services:
N/a
Quality Management
The London Borough of Redbridge can expect that Adecco will;
Issue Staff Assessments to line managers. If this is anything less than a week or at the end of the first
week then three-monthly for ongoing assignments.
Maintain telephone communication for the duration of a temporary booking to ensure customer
satisfaction
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Issue Service Evaluations to line managers on a three-monthly basis and will report on findings against
KPIs at monthly review. These results will be collated and reviewed centrally by the Account
Director.
Handle all reported disciplinary and performance issues with their staff as soon as they occur.
Communicate the complaints procedure to all stakeholders of the service – including 2nd tier suppliers
and temporary workers.
Handle all complaints in line with the complaints process
Other specific requests agreed in relation to Quality Management:
N/a
Adecco can expect the London Borough of Redbridge will:
Return Temporary Staff Assessment Review forms as far as possible
Return Service Evaluation forms as far as possible.
Raise any performance issues with their Adecco contact as soon as they occur, where reasonably
practicable.
Promptly provide sufficient information to enable Adecco to deal with any disciplinary matters
Site Visits
Service Reviews will be completed in line with appendix four
Adecco can expect the London Borough of Redbridge will;
Where possible, allow the time for temporary staff to see their Adecco contact.
Allow the time for key contacts to meet with local Adecco staff where agreed.
Accommodate visits to sites to gain site-specific information – assisting in provision of the correct
calibre of staff.
Other specific requests agreed in relation to Site Visits:
N/a
Management Information
Management information will be provided monthly via e-mail in excel. The branch MUST
follow the following process when requesting management information.
Adecco Management Information Process
LB Redbridge
Lucy Robinson – Public
Sector Management
Information Control
Adecco Ilford
Phil Lewington
Client Data & MI Team Manager
Bobby Seal
Glynn Davies
Carl Carsdale
Client Data & MI Co-ordinator
Client Data & MI Co-ordinator
Client Data & MI Co-ordinator
Public Sector Specialist
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The present management information that will be supplied will be as follows:
MI
CONTENT
Page
1
Front Cover
2
Spend Summary split by business type, analysing
month, year on year and quarter on quarter spend.
3
Monthly Spend Graph.
4
Directorate & Development total spend by month.
5
Cost Saving Report – Directorate & Department total
savings by month, inc. hiring manager, candidate and
cost centre.
6
Cost Saving Report – As per above with Non-Contracted
candidates stripped out.
7
Length of Service Report – Broken down by directorate,
department and candidate name.
8
Headcount Summary – Number of Candidate Headcount
per week split by Directorate & Department.
9
Diversity Report – Ethnicity by month
10
Diversity Report – Age Banding by month
11
Diversity Report – Gender by month
12
Diversity Report – Disability by month
Adecco will ensure that all management information is provided and will keep the London Borough of
Redbridge informed should there be any reason that it is not available:
The branch can access the list of potential management information within the Service Requirement
Sheet – held on the Adecco Quality System, discuss and agree locally.
Review Management Information on Quarterly Basis to ensure that it meets with Clients requirements
Ensure that the Management Information process is followed
Review Clients E-Agenda at Quarterly reviews to ensure that progress is achieved and support given
Other specific requests agreed in relation to Management Information:
N/a
Key Performance Indicators
KPIs will be agreed with the London Borough of Redbridge
and recorded within this SLA.
These will be reported in summary as an overview at the monthly / quarterly reviews that will be held
with the London Borough of Redbridge locally and will be collated centrally for LCSG reviews. The
following KPIs will be applied as a minimum:
100% of temporary workers receive a copy of the briefing guide
85% of workers rated good or better
Customer satisfaction to be 85% or higher following the first 3 months of any new client
relationship
100% fill rate of bookings
Complainants contacted within 24 hours following a complaint
100% complaint resolution within 48hours
100% adherence to locally agreed response times
100% provision of management information
100% client site visits completed prior to supply
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ADECCO OBLIGATIONS - GENERAL
To provide an efficient temporary staff booking service and permanent vacancy service where and when
requested to the London Borough of Redbridge functional contacts in line with the booking process
outlined in appendix one.
To ‘cut to fit’ the service in conjunction with the London Borough of Redbridge to ensure a service that
best reflects the Member Organisation
To ‘cut to fit’ the Enhanced Service Options with the London Borough of Redbridge to ensure a service
delivery style that best reflects the Member Organisation.
To ensure timely resolution of queries and issues raised in line with the complaints process outlined in
appendix seven
To manage 100% order fulfilment for the roles outlined in this agreement, where necessary appointing a
second tier supplier as a Master Vendor.
To act as a managed agent for the supply of roles that may arise outside the parameters of this service
agreement, where requested, thus ensuring a sole point of contact for any requirements.
To issue, collate and process all Temporary Staff timesheets and payroll data.
To administer all pay, PAYE, WTR and NI contributions.
To ensure that each worker is legally entitled to work in the U.
To transfer any Temporary Workers, that works for another supplier over to Adecco Contracts of
Employment – where possible.
To raise invoices in accordance with locally agreed parameters as outlined in appendix eight
Manage and issue service evaluation questionnaires.
Where appropriate, administer the supply of PPE equipment to its staff in support of the London Borough
of Redbridge
To work in partnership with the London Borough of Redbridge to maximise value for the provision of the
Services and make recommendations to the London Borough of Redbridge to enable savings to be
made.
LONDON BOROUGH OF REDBRIDGE OBLIGATIONS - GENERAL
Endeavour to ensure all Administrative, Clerical and Secretarial temporary staff are procured from
Adecco UK Ltd
Periodically review Finance systems to ensure contract compliance
Inform Adecco of any temporary staff to be terminated from their assignment, clearly stating reasons
where possible
Ensure that temporary staff are supported in becoming familiar with any equipment to be operated
Advise Adecco at point of order if the role requires the worker to hold a CRB or Enhanced Disclosure
Inform Adecco of any breaches of discipline or standard of work issues whereupon it will be the
responsibility of Adecco to take the appropriate action.
Raise issues & queries or complaints through the process outlined in appendix seven
To follow invoice & accounting process as outlined in appendix eight
Ensure timely notification to Adecco of all accidents involving Adecco employees & contractors.
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Service Level Agreement /
Contract Information
Appendices
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APPENDIX ONE – BOOKING PROCESS FOR TEMPORARY
STAFF
Requirement for a Temporary Staff arises
Line Managers to complete order form or contact Adecco by telephone. Orders should be e-mailed
to
[email address] or faxed to 020 8553 5898 – method to be agreed locally
Any verbal bookings must be backed up with the booking form that Adecco will send to the line
manager by fax or e-mail for confirmation
Booking form should include all of the required fields to ensure Adecco can provide a suitable
match for the booking and also the required management Information.
The Line Manager must complete all fields.
The Line Manager will be contacted with an
acknowledgement within 1 hour of the request.
(booking KPIs apply)
Can Adecco fill booking?
No
Yes
If Adecco is unable to fill, the
Adecco office will continue to liaise with
assignment is passed to 2nd tier
the line manager whilst sourcing
supplier within timescale agreed locally.
associate.
Adecco office will confirm temporary staff details and forward
CV to line manager – in agreed format
Temporary staff starts assignment.
Adecco office to contact Line Manager to check temporary
staff has arrived for work.
Feedback
The Adecco office shall liaise with the line manager, weekly or
given to 2nd
as often as necessary regarding the performance and
tier suppliers
feedback.
Adecco are to be made aware, by the Manager or HR of any
unsatisfactory performance.
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BOOKING FORM
First Name & Surname
Tel. No:
Service Area
Location:
Function & Team
Invoice address if different from above
Position Reports To:(if different from above)
Cost Code
E mail Address
Number of temporary staff required:
Hours/Days they are required to work: Please also advise any flexible working patterns, shifts or
number of hours per week:
Assignment start date:
Assignment end date:
If the assignment is ongoing please state what the minimum length of time you will accept
someone for this role:
Why has this vacancy arisen (Please Tick)
Workload Vacant Permanent Position Project Sickness Absence
Maternity Cover Other ………………………………………………….Please Specify
Job Title
Person Specification
Provided
Yes No
Please specify any specific skills or experience required – please include any specific checks that
are required:
Please use this Section to advise Adecco of any additional information you feel is important for this
booking (i.e. if working in small team, need for flexible hours etc )
Authorisation & Administration
Date & Time Order Placed with Adecco – Check
authorised name
Date Order Fulfilled & Comments
Name Of Temp
Start Date
Please issue this Form via email to [email address], call 020 8553 0921 or fax 020 8553 5898
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APPENDIX TWO –DOCUMENTATION & FORMS
Line Managers Briefing Pack
Temporary Staff Briefing Guide
APPENDIX THREE – PROCESS GUIDE
Other Detailed Process for Campaign Management or Permanent Services
Exception
Nil at present
APPENDIX FOUR- QUALITY & PERFORMANCE REVIEWS
A series of informal / formal weekly, monthly and quarterly review meetings will be held to deal with any
issues, plan strategy and ascertain the quality of service provided.
Review Reason
Attendees
Monthly
Line Manager – review
Consultant, Branch Manager, Line
performance, gather service
Manager
evaluation information, gather staff
evaluation information, share and
understand management
information and compare service
against KPIs.
Monthly / Quarterly – agree locally
Member Organisation Central
Consultant, Branch Manager,
Contact – review performance,
Client Account Manager, Central
share KPIs against actual, discuss Client Contact
objectives, share Management
Information, share best practice,
review Service Delivery Styles
being provided
Quarterly
LCSG – Present on management
Client Account Manager, Account
information, overview of LCSG
Director, Central Client Contact
performance against KPIs,
overview of services provided
within the contract
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Management Information that will be shared at Local review meeting as a minimum:
Spend by Department
Filled / Unfilled Posts %
Complaint / Feedback Summary
Names and Category mix of Staff
Major Issues Arising
Corrective Action of Complaints
Placed
Length of stay in assignment
Diversity Mix
Management Information that will be shared at Central review meeting as a minimum:
Total number of relationships
Total number of relationships with
Total transfers within the quarter
within LCSG contract
LCSG members outside of LCSG
over to LCSG contract
contract
Overview of Part 2 supply models
Customer Satisfaction rating % -
Staff Satisfaction rating % - poor,
implemented across LCSG
poor, good, excellent - overall
good, excellent - overall
members
Total value of business under the
Category Mix of staff placed
Major issues and preventative
contract
action
The quarterly meetings will take place approximately two weeks after the end of the quarter and will
predominately deal with all the activity in the previous quarter.
Bookings Response Times
Response times:
2 hour response times on same day orders
4 hours on next day orders
72 hours on next week orders
To ensure success for all parties, discuss and agree specific response times at the time of each booking.
The above should be applied as a measure, and would be considered minimum best practice.
Other specifics agreed in relation to Booking Response Times:
N/a
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APPENDIX FIVE - PRICING SCHEDULES
Existing Workers Charges
Any workers who were assigned to the London Borough of Redbridge prior to this agreement will remain at
the pre-contract charges until such agreement is reached to reduce the charges to the charges outlined in
this schedule.
Temp To Perm
Temporary staff will be allowed to transfer to the permanent position free of charge following X weeks
continuous employment through Adecco. Any person applying to an openly advertised position, where the
applicant was just a likely to see the advert through external press, and is successful through a competitive,
open and fair recruitment process, will not attract a temp to perm fee.
Fees for Transfer to Permanent Employment
W weeks
W % Of Salary
X weeks
X % Of Salary
Y weeks
Y % Of Salary
Over Z weeks
Free of charge
Fees for Transfer To LBR Temporary Contract
Adecco temporary staff that transfer to a temporary/fixed term contract position directly with the Council
or transfer onto the council’s own bank will be charged at X % of their annual salary on the date of
the transfer to LBR. If requested, Adecco will also offer an extended hire period on a case-by-case
basis in lieu of this fee.
Other specific requirements in relation to Temp to Perm:
N/a
Fees for Transfer to Permanent Employment
There will be no charge for this introduction if either of the following applies:
The London Borough of Redbridge employs its normal recruitment procedures
An agreed period of time of X weeks has passed since the commencement of the member of temporary
staff’s original appointment
An agreed quarantine period has passed since the end of the last booking period
Other specific requirements in relation to Transfer to Perm Fees:
N/a
Permanent Services
Provision of a basic recruitment service (sourcing, assessing and selecting candidates and forwarding CVs
to the Customer) – X% of employee’s first year salary excluding VAT
Provision of an enhanced recruitment service (assessing the suitability of candidates and compiling a report
before passing to the Customer) – X% of employee’s first year salary excluding VAT
Other specific requirements in relation to Permanent Services:
N/a
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Refund Guarantee – to be applied should London Borough of Redbridge
choose to require Permanent Recruitment Support
If the Placement terminates at any time within X weeks we will provide a refund in accordance
with the scale below provided that: -
Payment is received within the terms of payment
That The London Borough of Redbridge notifies Adecco within 14 days of the date of termination
For engagements terminating during or at the end of:
Refund (percentage of fee)
Weeks 1 and 2
%
Weeks 3 and 5
%
Weeks 6 and 8
%
Weeks 9 and 10
%
Weeks 11 and 12
%
Note: If payment is not received within the terms of payment, the Refund Guarantee shall not
apply. Replacement to be on a one-off basis and only in accordance with the original
instructions
Rebates
Prompt payment Discount
%
For payment within days of invoice.
Retrospective Rebate – (branch
%
For expenditure exceeding £ in any
full year,
to project spend on a regular
for an individual Customer.
basis to estimate annual spend)
Retrospective Rebate (centrally
%
For expenditure exceeding £ in any
full year,
managed)
across all participating Customers.
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PAY & CHARGE RATES MATRIX
The pay rates below are for guideline purposes and will be agreed locally at point of order
Category Wage
rate
Holiday
Agency
Total Charge
per hour
pay, N.I.
mark-up
per hour
Contributi
per hour
on etc.
p/h
£ p
£ p £ p
£ p
Secretary
9.75
Secretary with shorthand skills
10.50
Receptionist
8.50
Administrative Assistant
7.50
Senior Administrative Assistant
9.75
Clerical Assistant
8.00
Word Processor Operator
8.50
Audio Secretary
10.00
Finance Assistant
9.00
Senior Finance Assistant
12.50
Data Input Clerk
8.50
Help-Desk Operator
9.75
APPENDIX SIX – PANEL VENDORS
Adecco is authorised to issue vacancies and sub contract additional requirements to other suppliers should
the London Borough of Redbridge wish Adecco to provide a Master Vendor service. Adecco will set up and
manage the 2nd tier providers under internal guidance policies and practices.
The 2nd tier providers will be agreed between Adecco and the London Borough of Redbridge as soon as is
practical after the commencement of the contract.
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APPENDIX SEVEN –COMPLAINTS PROCESS
Complaint Management
WHO
Online
Phone
Writing
Council, Vendor or
Complaint Made
Temp Worker
Team or on site
Form Completed
& Logged
Feedback
Given
Team or on site
Complaint Investigated
On Site
Team or on site
Complaint Resolved
Xchange
MI Produced - anytime
Team or on site
Review Meetings
Complaints procedure
Stage How
Who
Detail
1. A complaint is
On line, phone,
Complainant
For any further information that
made by either
writing
is required, the Consultants will
Council stakeholder,
contact the complainant within
Vendor, Temporary
24 hours to confirm receipt and
Worker
ask for any clarification. For
complaints made by phone or
in writing, the Consultant will
complete a form and state the
time received by on site as the
start time.
2. Will actively try to
Phone or email
Consultant
Will update the form with the
resolve the issue by
details and actions. The
acting as mediator
Manager must be informed of
the issue immediately. We will
aim to have the issue resolved
within 48 hours of the complaint
being made. The form will be
updated and the complainant
advised that the issue has been
resolved.
3. If the matter has
Phone or email
Branch
Will contact the complainant
not been or cannot
Manager
within 48hours of the complaint
be resolved within
being made and will advise of
48hours
the next step. All details and
reasons will be added to the
form.
4. Continue to have
Phone or email
Branch
Will ensure that the
ownership of the
Manager
Relationship Manager has full
issue until it has been
knowledge of the issue at this
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resolved
point and will advise of an
expected resolution date / time.
The manager will keep in day-
to-day contact with the
complainant.
All details and reasons will be
added to the form.
5. Ensure that the
Phone or email –
Branch
If the issue requires escalation
issue has been
with copy of form
Manager and
or if (Client) needs to be
escalated to the
Account
advised of the situation. All
Account Manager
Manager
issues will be logged and
and or Account
presented at the next business
Director
review meeting by the Account
Manager and Account Director,
giving timescales to resolution.
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APPENDIX EIGHT – DRAFT INVOICE & ACCOUNTING
Invoices
Invoices will be produced weekly in singular format to the London Borough of Redbridge Line Manager
unless agreed otherwise.
Specific details agreed with the London Borough of Redbridge
in relation to invoicing and accounting:
N/a
Adecco Details
Full Company Entity
Adecco UK Ltd
Address
Adecco House
Elstree Way
Borehamwood
Herts.
WD6 1HY
Tel
0208307 5000
Fax
0208 953 2693
London Borough of Redbridge Details
Full Company Entity
London Borough of Redbridge
Address
Town Hall, PO Box 2, 128-142 High Road, Ilford, IG1
1DD
Contact Details
Escalation path for queries
Purchase Order/Cost Centre Reference
Invoice Specific Requirements
Statement Address
Town Hall, PO Box 2, 128-142 High Road, Ilford, IG1
1DD
LB Redbridge Contract and SLA 6th June 2006 v4
Page 23 of 26
APPENDIX NINE – PART 1 SERVICE SPECIFICATION
SUMMARY
Adecco Service Delivery Model
Standard – To be
Part 1 - STANDARD SERVICE OFFERING
agreed locally
Finance
Tick Options
Regional Pay Rate Variation - pre agreed
Locally Agreed Invoice Format and Management
VAT Mitigation
Temp to Perm Service and Savings
Locally Agreed Timesheet Format and
Management
Flexibility
Flexible Ordering Format / Options - to suit
individual ordering managers of any Directorate /
Borough
Volume Flexibility - all requirements supported
Local Styled System Integration /Alignment /
Format
Technology
Xchange or manual Booking Management - 'one
stop shop' - temporary labour / Admin Clerical
Categories
Xchange or manual Temporary Worker
Management (Database)
Xchange or manual 2nd Tier Vendor
Management
Xchange or manual Perm Recruitment Function
Quality
Applicant Quality Measurement and Monitoring
2nd Tier Supplier Quality Measurement and
Monitoring
Long Term Supply - for life of contract
Briefing Guides for Applicants - Bespoke to Sites
Briefing Guides for 2nd Tier Suppliers - Bespoke
to Sites
Full Applicant Quality Management - Pre
Checked to Specification
Staff Inductions
Format and Frequency of Review Agreed Locally
Timed Complaints Procedure
Locally Agreed KPIs
LB Redbridge Contract and SLA 6th June 2006 v4
Page 24 of 26
Service
Local Recruitment Activity /Marketing and
Advertising - to grow Database Availability
Management of Reactive / Short Notice Supply
CV Submission for Applicants
Interview Availability Prior to Placement
Locally Agreed Entry and Exit Strategy
Locally Agreed Booking and Timesheet
Authorisation Protocol
Locally Agreed Responsibility Undertaking (tba)
Implementation of Locally Agreed Protocols and
Procedure
Transfer of Incumbent Workers to Contracts of
Employment
Contracts of Employment for all Temporary
Workers
TUPE Applied - Staff Transfer
Local Relationships with a Local Branch
Local Relationships with Local Diversity
Organisations Established
Local Training and Development Initiatives
APPENDIX TEN – PART 2 ENHANCED SERVICE OPTIONS
Part 2 - OPTIONAL ENHANCED SERVICE
Agreed Applications –
OPTIONS - To be discussed and agreed locally
Tick Options
Managing Agent / Sole Supply
E-Solution Implementation
Gain Share Model - with Adjust Survey
Xpert - Staff Assessments Service
Security Pass Management for all temporary
supply
On Site Managing Agent
Off Site Managing Agent – in Dedicated Branch
Permanent Recruitment Hub
Other Sector Supply Management - ie. Specialist
Advertising Response and Screening
Management
Xchange
Vendor Neutral
Terms for these service delivery styles to be agreed locally. Please advise and involve the Account Manager
and or Account Director.
Specifics agreed in relation to Part 2 Enhanced Service Options:
LB Redbridge Contract and SLA 6th June 2006 v4
Page 25 of 26
N/a
LB Redbridge Contract and SLA 6th June 2006 v4
Page 26 of 26
LONDON BOROUGH OF REDBRIDGE
(On behalf of the London Contracts and Supplies Group)
SUPPLY OF TEMPORARY
ADMINISTRATIVE/CLERICAL STAFF SERVICES
1 MAY 2006 TO 30 APRIL 2009
SPECIFICATION
PRIVATE AND CONFIDENTIAL
LONDON CONTRACTS AND SUPPLIES GROUP
CONTRACT FOR THE SUPPLY OF TEMPORARY ADMINISTRATIVE/CLERICAL STAFF
1 MAY 2006 TO 30 APRIL 2009
SPECIFICATION
Introduction
1. This specification refers to the circumstances prevailing at the present time, and
may be subject to change, dependent upon the Customer’s changing
requirements. The Contract shall be administered, on behalf of the London
Contracts and Supplies Group (LCSG) by the London Borough of Redbridge (the
Authority).
Nature of the Contract: General 2. The prime nature of the Contract is the provision of temporary staff as and when
required by the Authority or other Customer. It will commence on 1 May 2006 and
operate for a period of three years with provision for a further year’s extension at
the discretion of the Authority and LCSG subject to satisfactory performance.
3. The Contract shall ideally be awarded to one Contractor and be in the form of a
Standing Offer between the appointed Tenderer and the Authority. Other
organisations, drawn from the LCSG or other appropriate sources, may avail
themselves of the Contract. Any organisation has the right to withdraw from the
Contract by doing so in writing giving three months notice.
4. The Contractor shall operate as a ‘managing agent’ under this Contract. This would
involve a ‘one-stop-shop’ for all temporary staff requirements, with the Contractor
managing a network of clerical and administrative agencies to ensure that the full
range of staff types can be provided. However, an alternative approach may be
adopted if considered to be more favourable to the Authority or other Customers.
The Authority therefore reserves the right to award the contract to more than one
Contractor if this offers the best value for money.
5. The Contractor shall be the sole supplier for service specified. However, this cannot
be guaranteed due to the Customers’ devolved budgets. Customers may also wish
to reserve the right to use other providers for specialist requirements.
Overview of Requirements: Temporary Staff
6. The Contractor shall maintain a database of people who are willing and able to
carry out clerical, administrative, secretarial and other appropriate duties for a
limited period of time. Advertising and marketing shall be used as and when
necessary to attract sufficient numbers of suitably experienced candidates.
7. The Contractor shall give due regard to monitoring applicants on their database
(through reference and Criminal Records Bureau checks where necessary, diversity
monitoring etc), and applicants shall be vetted for suitability to the post. Further
details of the requirements can be found within the conditions of contract.
8. This contract is for provision of temporary staff to be supplied as and when
ordered by the Authority and other Customers throughout the Contract period.
The Authority and other Customers will not be under any obligation to order any
minimum or maximum numbers of staff or any at all.
9. Should the Contractor be unable to supply staff of the required abilities or
numbers at any time, the Authority or other Customer may use other suppliers
without any obligation to the Contractor.
Overview of Requirements: Recruitment Service
10. When the Authority or other Customer employs the Contractor to provide a
recruitment service, the Contractor shall carry out an assessment of the applicants,
select the most suitable ones and submit the relevant CV’s.
Placing of Orders
11. Each Customer may operate a slightly different system for placing orders. The
Contractor shall be required to agree the system with each Customer, and to
ensure that services are provided in accordance with the agreed system.
12. The Customer may ask for a selection of CVs and conduct interviews before
appointing a member of temporary staff. The Contractor shall co-operate with
such arrangements.
Prices
13. As organisations from across London (and possibly beyond) may wish to
participate in this Contract, some regional variations in prices may be appropriate
if agreed between the Contractor and the Authority. These variations will be in
accordance with the price ranges stated in the Contractor’s Tender.
Payments and Invoices
14. Most LCSG members are likely to require the Contractor to raise invoices against
which payments will be made. Invoices may be either weekly or monthly, and may
relate to individual staff placements, or be consolidated for all placements at a
Customer’s premises. The actual arrangements will be agreed between individual
customers and the Contractor, who shall co-operate with each Customer’s system.
This may include making payments by Visa Purchasing Cards.
Value Added Tax (VAT)
15. Whilst most LCSG members are local authorities, and thus not eligible for VAT,
some members may pay VAT. The Contractor shall work with such Customers in
order to minimise the impact of VAT upon costs. It is intended that a scheme
should operate whereby VAT is payable only on the agency fee, not the person’s
wages.
Timesheets
16. Unless otherwise agreed, the contractor shall provide weekly time sheets for each
member of temporary staff, in a format agreed by the Authority or other Customer.
The hours worked by each person must be recorded on such sheets, which must be
signed by the Authority’s or other Customer’s authorised representative as
authorisation and verification of the hours worked.
Responsibility
17. This Contract places certain responsibilities upon the Contractor with regard to the
conduct of temporary staff whilst working on the Authority’s or other Customer’s
premises. However, the Authority recognises that there are limitations to the
extent to which the Contractor is able to accept day-to-day responsibility when
temporary staff are under the direction and control of the Authority or other
Customer. The specific responsibilities of the Contractor and Authority or other
Customer will be discussed and agreed prior to final award of the Contract.
18. The Contractor shall supply all temporary staff with a handbook covering
procedures such as Health & Safety, Equalities, Disciplinary and Grievance, etc.
19. The Contractor shall undertake appropriate selection procedures for appointment
of all temporary staff. This will include obtaining a minimum of two satisfactory
references prior to placement on the Authority’s or other Customer’s site. In some
circumstances, when a temporary member of staff is required urgently, the
Contractor may provide a temporary member of staff prior to receipt of satisfactory
references, provided that the Authority or other Customer has given specific
authorisation to do so.
Conversion from Temporary to Permanent
20.The Authority or other Customer may from time to time wish to offer permanent
employment to temporary staff provided by the Contractor. The Contractor shall
make no charge for this facility, provided that:
• the Authority or other
Customer employs its normal recruitment procedures; and
• an agreed length of time has elapsed since the commencement of the member of
temporary staff’s original appointment.
21.The Contractor may make a charge for temporary-to-permanent conversions prior
to the lapse of the agreed length of time, but may also wish to offer discounts for
conversions made prior to the threshold and receive specific agreement of the
Authority or Customer as to the number of conversions that need to be received.
22.There will be no limit on the number of temporary-to-permanent conversions to be
made without charge. If a limit is to be applied, the Contractor shall state this in its
tender and receive specific agreement of the Authority or customer as to the
number of conversions that need to be received.
Transfer of Existing Temporary Staff
23. At the commencement of the Contract, and at certain points thereafter, the
Authority or other Customer may request that the Contractor transfers to his
employment temporary staff originally provided by another agency. The
Contractor shall co-operate with such transfers.
24. If the Contractor should arrange a transfer of an existing temporary member of
staff into its own employment, the Contractor shall meet any obligations in terms
of TUPE Regulations or other legislation. If it is not possible to arrange a transfer of
an existing temporary member of staff into the Contractor’s employment, the
Authority or other Customer may elect to retain the temporary member of staff
until the end of the placement.
Prohibitions
25. The Authority’s and several other Customers’ premises have been designated a no
smoking area. The Contractor shall note that this policy extends to all contracting
staff employed on the site and that there will be no facilities made available for
smoking. The Contractor shall be responsible for ensuring that all temporary staff
comply with all policies and prohibitions operated by the Authority or other
Customer.
Security
26. The Authority and other Customers operate certain precautions for ensuring
security of premises and property. The Contractor shall emphasise to the
temporary staff the need to comply with any security measures in place.
Health and Safety
27. The Contractor shall impress upon temporary staff their responsibility for
observing health and safety policies.
Quality Assurance
28. The Contractor shall operate a suitable system for quality assurance.
Professional Association
29. The Contractor shall comply with the Code of Conduct of the Recruitment and
Employment Confederation. Ideally, the Contractor will be a member of the REC or
an equivalent body.
Contract Management and Review
30. The Contractor shall nominate a member of staff to act as Account Manager for the
Authority and each individual Customer. The Account Manager will have overall
responsibility for ensuring a satisfactory level of service and compliance with the
Contract. He or she shall be adequately resourced and supported by the
Contractor, and shall be of an appropriate level of seniority within the Contractor’s
organisation.
31. The Account Manager shall acquaint himself or herself with all of the Customers’
premises prior to commencement of the Contract, so that he or she will be able to
direct temporary staff to the right location on their first day of assignment.
32. There will be a general review of the whole Contract at least quarterly, at which the
Contractor shall present to the Authority a high-level overview of services provided
under the Contract. At this meeting, the Contractor shall provide suitable
management information, such as the following:
• Total value of business under the Contract, broken down by Customer;
• Types of staff placed;
• Major issues arising.
33. Individual Customers may also wish to undertake Contract reviews at a frequency
to be agreed, at which the Contractor shall discuss the services provided to the
Customer concerned. At this meeting, the Contractor shall provide specific
management information, such as the following:
• Value of Customer-specific business, broken down by department;
• Names and categories of staff placed, and details of any posts which could not be
filled;
• Major issues arising;
• Summary of comments and complaints, along with corrective action taken;
• Other relevant issues arising.
34. The Contractor shall undertake quarterly reviews of the service, either by despatch
of questionnaires to recruiting managers or other method of review, assessing
performance in terms of understanding needs, response times, and suitability of
candidates.
Equalities
35. As an employer, it is the Contractor’s responsibility to comply with statutory
obligations under the 1976 Race Relations Act, and accordingly, not to treat one
group of people less favourably than another because of their colour, race,
nationality, gender, age, disability or ethnic origin in relation to decisions of
recruitment, training and development, promotion, in grievance or disciplinary
procedures or in the case of redundancy.
36. The Contractor shall ensure full compliance with all Equalities legislation.
Contract Tendering & Auction Process
The LCSG reserves the right to carry out an Electronic Auction process, details of which
are provided below.
Contract Tendering and Auction Process
This section provides an outline of the process by which the above contract is
likely to be let. The process is largely similar to the traditional process used by
Public Sector organisations, with the exception that successfully selected
bidders will be asked to submit the proposal in two parts. Firstly the indicative
price and non-price elements need to be submitted to London Borough of
Redbridge by returning the
Invitation To Tender (ITT) documents, for
capability and suitability checks. Following this, a reverse auction bidding
event will be held, during which bidders shall be asked to submit final price
proposals for the contract. This document is intended to:
Outline the major steps within the procurement process that will be carried
out.
Provide bidders with a brief explanation of how the reverse auction process
works.
Further details of the auction will be provided to the bidders before the reverse
auction event and during a supplier training and clarification session.
Contract Tender Procedure
The procedure through which the contract will be let is broken down into key
process areas as described below:
ITT
Reverse
Invitation
Total Award
Submission:
Contract
Auction
Criteria
To Tender
Bidding
Award
Assessment
Non-Price
(ITT)
Event
Assessment
Invitation To Tender
London Borough of Redbridge will provide bidders with the ITT documents in
order to assess each bidder’s ability to fulfil the contract.
ITT Submission
Bidders will need to complete the ITT pack and return it to London Borough of
Redbridge in accordance with the instructions provided. The ITT requires
bidders to provide the various non-price and technical elements of the
proposal together with an initial pre-bid to help with bidder qualification.
Access to the Online Auctions Website
Bidders who are successful and meet the minimum non-price criteria will
receive an email inviting them to take part in the next stage of the tender
process with instructions on how to access the Online Auctions website.
Access to this site will be controlled by password authentication, and details of
this will be included in the invitation email.
Reverse Auction Bidding Event
Once bidders have submitted their non-price proposals and indicative pricing,
a reverse auction ‘bidding event’ will be held in order to allow bidders to
submit price bids for the contract. The bidding event will enable bidders to
revise their price bids in the light of competing suppliers’ bids. During the
bidding event, bidders will be able to view only the price bids submitted by
competing suppliers, but will not have access to any other information which
could identify any other competing suppliers. This anonymity also works in
reverse, and so other competing suppliers will not be able to identify any
particular company as a participant in the bidding event.
The bidding event takes place over the Internet, through the Online Auctions
website. Prior training will be provided to ensure bidders are confident in how
the bidding event is structured and how to participate in the auction. The
bidding event will commence at a pre-arranged date and time, and close after
a period which will be specified in due course After the event has closed, no
further price bids will be accepted. A fully supported Auction event with
trained, bidder representatives available at any stage throughout the auction
to support any bidding activities, such as surrogate or proxy bidding will be
provided, this support process being conducted within very tight anonymity
regulations.
Auction Software
Bidders do not require any specialised computer equipment to be able to
access and use the Online Auctions website, nor will bidders be required to
download any extra software onto their own computer hardware. The only
technical requirements for accessing the Online Auctions site and using the
auction software are as follows:
A reliable Internet connection (minimum recommended speed is 56kbps).
A standard Internet browser such as Microsoft’s Internet Explorer Version
4.0 or later (Version 5.0 or 5.5 is recommended).
Market Rules
During the auction and bidding event process, there will be an auction
administrator who will have the authority to enforce the market rules set for
the auction to ensure the auction is carried out with integrity on behalf of the
purchaser. The following table describes some of the rules that are specific to a
Most Economically Advantageous Tender contract award criteria.
London Borough of Redbridge
Suppliers agree to:
agrees to:
Invite only qualified suppliers to Participate actively in the bidding
take part in the bidding event.
event and to bid as competitively
as possible.
Only accept bids for the auction Submit price bids only through the
event from suppliers who take part online bidding event.
in the online bidding event.
Award the contract at the prices Submit all price bids as legally
bid online.
binding quotations.
Give all bidding suppliers’
Acknowledge that the lowest
proposals a fair and reasonable bidder will not automatically win,
assessment before awarding the and that other non-price and
contract.
technical factors will be taken into
consideration.
Bidders will be required to sign a bidder agreement before they take part in the
reverse auction event.
Auction Details
At the end of the auction bidders will be required to submit a Bid Confirmation
form of their final bids for each auction and the necessary breakdown of prices
in to the items described on the form and the ITT.
Contract Award
Following the auction event London Borough of Redbridge will collate all the
price and non-price information and will announce the contract award.
London Borough of Redbridge reserve the right to not award a contract,
however, if an award is made London Borough of Redbridge will award the
contract on the basis of the most economically advantageous bid, and will not
be bound to accept the lowest price proposal received.
LONDON BOROUGH OF REDBRIDGE
(On behalf of the London Contracts and Supplies Group)
SUPPLY OF TEMPORARY
ADMINISTRATIVE/CLERICAL STAFF SERVICES
1 MAY 2006 TO 30 APRIL 2009
CONDITIONS OF CONTRACT
PRIVATE AND CONFIDENTIAL
1
DEFINITIONS AND INTERPRETATION ..............................................................................................3
2
FORM OF CONTRACT .................................................................................................................4
3
TERM OF CONTRACT ..................................................................................................................5
4
AUTHORISED OFFICER................................................................................................................5
5
THE SERVICES ...........................................................................................................................6
6
MODIFICATIONS .......................................................................................................................6
7
GUARANTEES ...........................................................................................................................7
8
CONTRACTOR’S OBLIGATIONS .....................................................................................................7
9
TEMPORARY STAFF MEMBERS .....................................................................................................8
10
CONTROL AND SUPERVISION OF TEMPORARY STAFF MEMBERS ...................................................10
11
STAFF AND OPERATIONAL RECORDS ......................................................................................11
12
INABILITY TO SUPPLY ...........................................................................................................12
13
PERFORMANCE REVIEW ........................................................................................................12
14
CONFIDENTIALITY................................................................................................................12
15
HEALTH AND SAFETY ...........................................................................................................13
16
QUALITY............................................................................................................................13
17
AGENCY ............................................................................................................................14
18
MARKETING AND COMMUNICATIONS ACTIVITY ........................................................................14
19
BRITISH AND EUROPEAN STANDARDS .....................................................................................15
20
OBSERVANCE OF STATUTORY REQUIREMENTS ..........................................................................15
21
GRATUITIES ........................................................................................................................15
22
INDEMNITY AND INSURANCE .................................................................................................15
23
CONTRACTOR WARRANTIES ..................................................................................................16
24
EQUIPMENT AND MATERIALS ................................................................................................17
25
ASSIGNMENT AND SUBCONTRACTING.....................................................................................17
26
PRICES ..............................................................................................................................17
27
CERTIFICATES AND PAYMENTS...............................................................................................18
28
DATA PROTECTION..............................................................................................................19
29
FREEDOM OF INFORMATION ACT 2000 (FOIA) .......................................................................20
30
TERMINATION.....................................................................................................................20
31
RECOVERY OF SUMS DUE TO THE AUTHORITY ..........................................................................22
32
NOTICES ............................................................................................................................23
33
WAIVER .............................................................................................................................23
34
MATERIALS ........................................................................................................................23
35
NOTICE OF ARBITRATION ......................................................................................................23
36
JOINDER ............................................................................................................................23
37
EXCLUSION OF THIRD PARTY RIGHTS ......................................................................................24
38
CORRUPTION, GIFTS AND PAYMENTS OF COMMISSION..............................................................24
39
BANKRUPTCY AND INSOLVENCY.............................................................................................26
40
QUANTITIES .......................................................................................................................26
41
CORRECTION OF ERRORS ......................................................................................................26
42
COMMUNITY, CULTURAL AND RELIGIOUS CONSIDERATIONS.......................................................26
43
EUROPEAN MONETARY UNION CONTINUITY OF CONTRACT........................................................26
44
TRANSFER OF UNDERTAKINGS (PROTECTION OF EMPLOYMENT) REGULATIONS 1981 (TUPE) .........27
1. DEFINITIONS AND INTERPRETATION
1.1
In the Contract, except where the context otherwise requires, the
following expressions shall have the meanings hereby ascribed to
them:
‘Authorised Officer’ means the persons defined in Condition 3.
‘Authority’ means the London Borough of Redbridge or, as the case
may be, any member organisation of the London Contract and
Supplies Group which has agreed to participate in this Contract
(listed at Appendix B in the Invitation to Tender Document) or any of
their subsidiaries.
‘Commencement Date’ means the date stated in the Schedule, or as
otherwise agreed in writing between the parties to be the
Commencement Date of the provision of the Service by the
Contractor.
‘Conditions’ these Conditions of Contract including the Schedule
and Appendices, and any modification thereof made in accordance
with these Conditions.
‘Contract’ means the agreement entered into between the Authority
and the Contractor embodying the Articles of Agreement, these
Conditions, the Specification and supporting contract
documentation, the Production Schedule to be agreed between the
Contractor and the Authorised Officer, the Invitation to Tender, the
Contractor’s Tender and the Authority’s acceptance thereof,
Schedule of Rates, completed Application Form/Questionnaire,
completed Method Statement, Certificate of Bona Fide Tender,
Parent Company Guarantee, Licence for use of the Authority’s
premises, plan and other documents listed, if any, in the Schedule.
‘Contract Documents’ means the documents comprising the
Contract.
‘Contract Manager’ means the representative of the Contractor
appoint pursuant to Condition 8 (Control and Supervision of
Temporary Staff Members).
‘Contract Period’ means the period stated in the Schedule starting
on the Commencement Date and, in the event that any extensions
are granted by the Authority pursuant to this Contract, shall include
any such extensions.
‘Contract Review’ means a meeting between the Authority and the
Contractor held to discuss the Contractor’s adherence to its
obligations under this Contract.
‘Contract Standard’ means such standard as complies in each and
every respect with all relevant provisions of the Contract and where
and to the extent that no criteria are stated in the Contract the
standard is to be to the entire satisfaction of the Authorised Officer.
‘Contractor’ means XXX
‘Day’ shall means a calendar day.
‘Location’ means the place or places where the Service or any part
thereof is to be performed by the Contractor or to which goods, are
to be delivered or where work is to be executed by the Contractor or
where documents or records are held or stored by or on behalf of
the Contractor in connection with the provision of the Service.
‘Schedule’ means the Schedule hereto.
‘Schedule of Rates’ where applicable means the Schedule of rates
upon which the Contractor’s Tender was based and incorporates the
principles or measurement set out therein.
‘Service’ means the whole of the work to be executed, including any
goods or materials to be supplied by the Contractor in accordance
with the Contract, and involves any modification thereto made
pursuant to these Conditions.
‘Specification’ means the description of the Service referred to in any
Specification in the Contract and any modification thereof pursuant
to Condition 4 (Modifications).
‘Temporary Staff Member’ means the Contractor’s employee
assigned to carry out work for the Authority.
‘Working Day’ shall mean any day other than a Saturday, Sunday or
Bank Holidays.
Reference to employees of the Contractor shall be deemed to
include the Contractor’s agents and subcontractors unless the
context otherwise requires.
Reference to time shall be construed, during the period of Summer
Time, to be British Summer Time and otherwise to be Greenwich
Mean Time while those terms are in use and subsequently any other
time standard as may be introduced by legislation.
The Contract shall be governed by and construed in accordance with
English Law.
A reference to any Act of Parliament, or to any Order, Regulation,
Statutory Instrument, or the like shall be deemed to include a
reference to any amendment or re-enactment of the same.
2 FORM OF CONTRACT
2.1
The Contractor shall be deemed to have satisfied itself before
submitting its Tender as to the accuracy and sufficiency of the rates
and prices stated by the Contractor in its Tender which shall (except
in so far as is otherwise provided in the Contract) cover all the
Contractor’s obligations under the Contract and shall be deemed to
have obtained for itself all necessary information as to risks,
contingencies and any other circumstances which might reasonably
influence or affect the Contractor’s Tender.
2.2
The Authority does not warrant the truth or accuracy of any
representation (including the content or any plans or description
forming part thereof) which may have been made to the Contractor
prior to its entering into the Contract and the Contractor
acknowledges that it did not rely upon any representations made by
or on behalf of the Authority when entering into the Contract.
2.3
Except as otherwise expressly provided, the Contract Documents are
to be taken as mutually explanatory of one another. Any
ambiguities or discrepancies shall be resolved by the Authorised
Officer who shall thereupon issue to the Contractor appropriate
instructions in writing and the Contractor shall carry out and be
bound by such instructions.
2.4
In the event of any inconsistency between the Conditions and any
provision in any of the other Contract Documents, the Conditions
shall prevail.
2.5
Following the formation of a binding agreement, no deletion from,
addition to, or variation of the Conditions shall be valid or of any
effect unless agreed in writing and signed by the parties.
2.6
Copyright in the Contract Documents shall vest in the Authority but
the Contractor may obtain or make at its own expense any further
copies required for use by the Contractor in performance of the
Service.
3 TERM OF CONTRACT
3.1
The contract shall commence on the Commencement Date and shall
continue in force for the period of three years. The Authority may,
upon 30 days notice in writing before the expiry date of the three
years, extend the contract for a further period of one (1) year.
3.2
No later than two months prior to the first anniversary of the
Commencement Date, a formal Contract Review shall be held
between the Authorised Officer and the Contractor’s Account
Manager. If, at the time of this Contract Review, either or both
parties wish to terminate the Contract due to the unsatisfactory
performance of the other party, they may do so without liability to
the other party, and the Contract will cease at the end of the first 12 -
month period. If neither party wishes to terminate the Contract, the
Contract shall continue for the remainder of its planned duration.
3.3
The Contractor shall not be entitled to charge for the attendance of
its personnel at these or any other meetings.
4 AUTHORISED OFFICER
4.1
The Authorised Officer shall be the person named in the Schedule, or
in default of appointment, the Chief Officer of the relevant
department of the Authority or a named representative appointed
by the Authority to act in the name of the Authority for the purposes
of the Contract.
4.2
The Authority shall forthwith give notice in writing to the Contractor
to the replacement of the Authorised Officer or if any person ceases
to be the Authorised Officer.
4.3
From time to time the Authorised Officer may appoint one or more
representatives to act for the Authorised Officer generally or for
specified purposes or periods. Immediately after any such
appointment is made, the Authorised Officer shall give written
notice thereof to the Contractor.
5 THE SERVICES
5.1
This Contract is for the provision of temporary (and permanent staff
where the Authority retains an employee in accordance with clause
10.11) and any additional labour as and when required on a call off
basis, as well as the Services of a dedicated Contract Manager to
oversee the supply, payrolling, contract and terms of engagement of
Temporary Staff Members.
5.2
Service levels will be jointly agreed at the commencement of the
Contract period and will be reviewed after the first three months of
live operation. The Supplier will then undertake to achieve agreed
service levels on a consistent basis and to report on the actual levels
attained as part of an agreed review process.
6 MODIFICATIONS
6.1
The Authorised Officer shall be entitled to issue to the Contractor
instruction in writing in relation to all or any of the following
(hereinafter referred to as appropriate as the ‘modification’ or as the
‘modifications’):
a to omit any part of the Service or to cease to provide any part of
the Service during such times and for such period or periods as
the Authorised Officer may determine;
b to provide the Service or any part thereof in such manner as the
Authorised Officer may reasonably require provided that a
requirement to provide the Service to the Contract Standard
shall not be a modification;
c to provide such services additional to the Service including
additional or substituted Locations as the Authorised Officer may
reasonably require, provided that such additional services shall
be the same as or similar to the Service; or
d to vary permanently the Service or any part thereof.
6.2
For the purpose of Condition 27 (Certificates and Payments), the
valuation of modifications made pursuant to this Condition 6 shall
be ascertained by the Authorised Officer in accordance with the
following provision:
a where part of the Service is omitted from or ceases to be
provided under the Contract the rates and prices contained in
the Schedule of Rates shall determine the valuation of the part of
the Service omitted based on the level of reduction of the
Service; and
b for all other modifications the valuation shall be made at fair
rates and prices having due regard where applicable to the rates
and prices contained in the Schedule of Rates.
6.3
Any instructions involving a variation or addition to or any omission
from the Contract shall only be given by the Authorised Officer in
writing on behalf of the Authority and to enable the final account of
the Contractor to be checked, the Chief Financial Services Officer of
the Authority shall be furnished by the Contractor with sufficient
details of such instructions for the variation, addition or omission.
7 GUARANTEES
7.1
If the Contractor is a subsidiary company within the meaning of
Section 736 of the Companies Act 1985 it shall if required provide a
Guarantee in the form set out in the Invitation to Tender by its
holding company or companies (as defined by the said Section 736)
to secure the due performance by the Contractor of its obligations to
the Authority.
8 CONTRACTOR’S OBLIGATIONS
8.1
During the Contract Period the Contractor shall provide the Service:
a in a proper skilful and workmanlike manner to the Contract
Standard and to the entire satisfaction of the Authorised Officer;
b at the times in the manner and at the frequencies specified in the
specification and the agreed Production Schedule; and
c at the price or prices specified in the Schedule of Rates.
8.2
If the Contractor fails to provide the Service or any part thereof with
due diligence or in a proper, skilful and workmanlike manner, or to
the Contract Standard and to the entire satisfaction of the
Authorised Officer, then without prejudice to its right under
Condition 27(Certificates and Payments) and Condition
30(Termination):
a the Authority may itself provide or may employ and pay other
persons to provide the Service or any part thereof and all costs
incurred thereby may be deducted from any sums due or to
become due to the Contractor under the Contract or shall be
recoverable from the Contractor by the Authority as a debt;
b the Authority may reduce the amount payable to the Contractor
pursuant to Condition 27(Certificates and Payments) by an
amount which represents the value of the Service which has not
been provide calculated by reference to the value of the Service
required by the Contract.
8.3
The Contractor shall provide to the Authorised Officer a copy of each
year’s audited accounts within six months of the relevant accounting
reference date subsequent to those provided when submitting the
Application Form/Questionnaire. In the event that the Contractor
fails to provide accounts in accordance with this Condition 8.3 then,
without prejudice to any other rights or remedies available to the
Authority, the Authorised Officer or such persons as may from time
to time be nominated by the Authorised Officer shall be given access
to all and any accounting documents and information in the
possession, custody or under the control of the Contractor.
9 TEMPORARY STAFF MEMBERS
9.1
The Contractor shall employ sufficient persons to ensure that the
Service is provided at all times and in all respects to the Contract
Standard.
9.2
The Contractor shall ensure that every person employed in and
about the provision of the Service is at all times properly and
sufficiently qualified, competent, careful, skilled, honest,
experienced, instructed and supervised as the case may be with
regard to the Service and in particular with respect to:
a the task or tasks such person has to perform, including, but not
limited to typing, shorthand, arithmetic and the use of
appropriate software packages;
b all relevant provisions of the Contract;
c all relevant policies, rules, procedures and standards of the
Authority, e.g. no smoking policies;
d all relevant rules, procedures and statutory requirements
concerning health and safety at work, including the Authority’s
safety policy which shall have been provided to the Contractor;
e fire risks and fire precautions;
f
the need to maintain the highest standard of hygiene, courtesy
and consideration; and
g the need to recognise situations which may involve any actual or
potential danger or personal injury to any person and where
possible without personal risk, to make safe such situations, and
forthwith to report such situations to the Authorised Officer.
9.3
Where minimum qualification and/or experience are specified by the
Authority for individual Temporary Staff Members the Contractor
shall ensure that the person allocated to the assignment shall meet
the specified criteria.
9.4
The Contractor shall require the Temporary Staff Members at all
times whilst engaged in provision of the Service to be properly and
presentably dressed in appropriate uniform or work-wear to the
satisfaction of the Authority.
9.5
All moneys or other items of value found by Temporary Staff
Members at any Location other than the premises of the Contractor
shall be handed to the Authorised Officer or his/her representative
as soon as possible and a written receipt obtained therefore.
9.6
The Authorised Officer shall be entitled but not unreasonably or
vexatiously to require the Contractor, by notice in writing, to remove
from the provision of the Service any employee of the Contractor,
including Temporary Staff Members and the Contract Manager,
specified in such notice. Any employee of the Contractor so
removed from the provision of the Service shall not be employed by
the contractor for the purposes of carrying out work for the
Authority under any other Contract for that service extant at the
time of the removal. The Contractor shall forthwith remove such an
employee from the provision of the Service and shall immediately
provide a replacement if necessary.
9.7
The Contractor shall ensure that Temporary Staff Members who fall
into the following categories shall not be provided:
a staff previously dismissed from the Authority’s employment;
b staff previously rejected by the Authority as unsuitable for
employment by the Authority following the application of the
Authority’s recruitment procedures; or
c staff who already have a substantive post with the Authority.
9.8
The Authority shall in no circumstances be liable either to the
Contractor or to the Temporary Staff Member in respect of any
liability, loss or damage occasioned by such removal as detailed in
Condition 9.6 above and the Contractor shall fully indemnify the
Authority against any claim made by such a Temporary Staff
Member.
9.9
If owing to the nature of the Service, Temporary Staff Members are
exempt from the provisions of Section 4 (2) of the Rehabilitation of
Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act
1974 (Exceptions) Order 1975, then the Contractor shall ensure that
all Temporary Staff Members engaged in the provision of the Service
shall provide information in accordance with the said Act and Order
about convictions which would otherwise be spent under the
provision of the said Act.
9.10
The Contractor shall provide to the Authority, at least two weeks
before the Contract commences in respect of all Temporary Staff
Members and subcontractors and subsequently any new Temporary
Staff Members and subcontractors, the Temporary Staff Members
and subcontractors’ names, any former names and dates of birth and
proof that all Temporary Staff Members and subcontractors have
been checked through the Criminal Records Bureau (CRB) in respect
of matters of record for the purposes of the Police Act 1997 and shall
disclose to the Authorised Officer on request all relevant information
disclosed by such checks. The Authorised Officer may require any
Temporary Staff Member or subcontractor revealed to have a
relevant matter recorded against him to be removed from the
provision of the Service or a specified part thereof.
9.11
In complying with its obligations under Condition 7.7 above, the
Contractor shall have due regard to its obligations under the Data
Protection Act 1998 and the parties confirm that they will act in
accordance with their obligations as to data protection as are
contained in Condition 21 (Data Protection).
9.12
The Authorised Officer shall be entitled to require the Contractor an
any person employed in and about the provision of the Service
forthwith to desist from carrying out any act or acts which in the
opinion of the Authorised Officer involve an unnecessary danger to
the life or health of any person or involve a breach of any statutory
requirements of obligations or which would involve a breach of the
Authority’s General Statement of Safety Policy.
9.13
The Contractor shall not employ in and about the provision of the
Service persons below the age of 16 years.
9.14
The Contractor shall not permit any person employed in and about
the provision of the Service to be accompanied by any person not so
employed.
9.15
The Contractor shall ensure that every person employed in the
provision of the Service has not been on duty or regularly employed
elsewhere for at least 8 hours prior to reporting for duty.
9.16
The Contractor shall fully indemnify the Authority for any costs,
expenses and any additional liabilities resulting form or connected
with any claim made by an Temporary Staff Member of the
Contractor against the Authority which arises from or is connected
with any act or default on the part f the Contractor or any breach of
its contractual or statutory obligations to such Temporary Staff
Members.
10 CONTROL AND SUPERVISION OF TEMPORARY STAFF MEMBERS
10.1
The Contractor shall appoint a Contract Manager empowered to act
on behalf of the Contractor for all purposes connected with the
Contract. Any notice, information, instructions or other
communication given or made to the Contract Manager, or their
deputy as may be appointed and notified to the Authority in writing
from time to time, shall be deemed to have been given or made to
the Contractor.
10.2
The Contractor shall forthwith give notice in writing to the
Authorised Officer of the identity, address and telephone numbers
of the person appointed as Contract Manager and of any
subsequent appointment.
10.3
The Contractor shall ensure that the Contract Manager or a
competent deputy, duly authorised by the Contractor to act on its
behalf, is present and available to meet the Authorised Officer or the
Authorised Officer’s representative at all reasonable times. The
Contractor shall also ensure that the said Contract Manager or
competent deputy is available at the addresses specified pursuant to
Conditions 10.2 and 1.1 respectively on reasonable notice by the
Authorised Officer.
10.4
The Contract Manager shall inform the Authorised Officer promptly
of, and confirm in writing, any instances of activity or omission the
part of the Authority which prevent or hinder, or which may prevent
or hinder the Contractor from complying with the Contract. The
provision of information under this Condition 10.4 shall not in any
way release or excuse the Contractor from any of its obligations
under the Contract.
10.5
The Contractor shall provide a sufficient number of supervisory
employees to ensure that the Temporary Staff Members engaged in
and about the provision of the Service are at all times adequately
supervised and properly perform their duties to the Contract
Standard.
10.6
When requested to do so any Temporary Staff Member of the
Contractor shall disclose their identity and status as a Temporary
Staff Member and shall not attempt to avoid so doing.
10.7
The Contractor shall at all times be fully responsible for the payment
of all income or other taxes, national insurance contributions, or
levies of any kind, relating to or arising out of the employment of
any person employed by the Contractor and shall fully and promptly
indemnify the Authority in respect of any liability of the Authority
thereof.
10.8
Once a Temporary Staff Member has been provided to the Authority
by the Contractor, the Temporary Staff Member shall not be
removed from that Authority to provide any service for any other
party (whether or not a member of the London Contracts and
Supplies Group), without the express agreement of the Authority.
10.9
The Authority may require the Contractor to withdraw the service of
any Temporary Staff Member at the expiration of a minimum period
of one day from the date of notice to this effect given by the
Authority to the Contractor. In the event of a breach of discipline or
misconduct on the part of any Temporary Staff Member, or if the
Authority is not satisfied that any Temporary Staff Member will
observe the Authority’s requirements as to confidentiality, then the
Authority shall have the right to require the Contractor immediately
to withdraw that person and the services of that person shall not be
offered thereafter for any work for the Authority.
10.10 Temporary Staff Members shall be employees of the Contractor.
Under no circumstance shall any services provided by the Contractor
and purchased by the Authority be deemed to imply and
employment liabilities on the part of the Authority.
10.11 If after a reasonable period of time the Authority wishes to retain a
Temporary Staff member for permanent employment, no charge will
be made by the Contractor, provided that the normal recruitment
and selection process has been followed.
11 STAFF AND OPERATIONAL RECORDS
11.1
The Contractor shall maintain current and accurate records of all
Temporary Staff Members who are or who are to be engaged in
connection with, based at, or provide the Service. These records
shall include Temporary Staff Member attendances and shall
differentiate between those engaged as operative and those
exercising supervision. These records shall be open for inspection
by the Authorised Officer or the Authority Officer’s representative at
all reasonable times, and a copy of these records shall be provided to
the Authorised Officer or the Authorised Officer’s representative if so
requested.
11.2
The Contractor shall maintain current and accurate records of all
work carried out in the provision of the Service. These records shall
be open for inspection by the Authorised Officer or the Authorised
Officer’s representative at all reasonable times.
12 INABILITY TO SUPPLY
12.1
In the event that the Contractor is unable to supply Temporary Staff
Members of a suitable standard within a reasonable period as
determined by the Authority, the Authority may, without
terminating the whole Contract, obtain the service from an
alternative provider. The Contractor shall in these circumstances use
best efforts to act as agent and negotiate prices as applicable with a
suitable alternative Contractor, in which case the Authority shall pay
a rate not exceeding the contracted rate.
12.2
The Authority shall have the right to obtain Temporary Staff
Members from alternative sources when timescales, price levels or
quality requirements cannot be met by the Contractor.
13 PERFORMANCE REVIEW
13.1
The Contractor shall attend Contract review meetings at a venue and
on dates as agreed between the Authority and the Contractor. The
Contractor shall not be entitled to charge for the attendance of its
personnel at these meetings.
14 CONFIDENTIALITY
14.1
The Contractor shall not without the written consent of the
Authorised Officer during the Contract Period or any time thereafter
make use of for its own purposes, or disclose to any person (except
as may be required by law), the Contract Documents or any
information contained therein or in any material provided to the
Contractor by the Authority pursuant to the Contract or prepared by
the Contractor pursuant to the Contract, all of which information
shall be deemed to be confidential.
14.2
The Contractor shall neither dispose nor part with possession of any
confidential material provided to the Contractor by the Authority
pursuant to the Contract or prepared by the Contractor pursuant to
the Contract, other than in accordance with the express written
instructions of the Authority.
14.3
The Contractor shall not, and shall ensure that its employees do not
divulge to any third party any information, which comes into its or
their possession in the course of providing the Service.
14.4
The Contractor shall indemnify and keep indemnified the Authority
against all actions, claims, demands, proceedings, damages, costs,
charges and expenses whatsoever in respect of any breach by the
Contractor of this Condition 11 (Confidentiality).
15 HEALTH AND SAFETY
15.1
The Contractor shall at all times comply with the requirements of the
Health and Safety at Work etc. Act 1974 and of any other Acts,
Regulations, Orders or other statutory provisions pertaining to the
health and safety of s including any Acts, Regulations, Orders or
other statutory provisions which may come into force at any time in
the future.
15.2
The Contractor shall provide its general statement of safety policy as
part of its Method Statement within the Tender submission having
regard to the Authority’s General Statement of Safety Policy
provided in accordance with Condition 9.2c. The Contractor shall
forthwith nominate a person to be responsible for health and safety
matters. At all times in providing the Service the Contractor shall
ensure that its employees comply with the Authority’s general
statement of safety policy and with the lawful requirements of the
Authority’s Safety Officer.
15.3
The Authorised Officer shall be empowered to suspend the
provision of the Service or part thereof in the event of non-
compliance by the Contractor with this Condition 15 (Health and
Safety) or with its legal duties in health and safety matters. The
Contractor shall not resume provision of the Service or such part
until the Authorised Officer is satisfied that the non-compliance has
been rectified. In respect of any such period of suspension,
Condition 8.2 above shall apply.
15.4
The Authority will not be liable for or in respect of, or in
consequence of any accident or injury to any operative or other
person in the employment of the Contractor, or any of its
subcontractors save and except to the extent that such accident or
injury results from or is contributed to by any act or default of the
Authority, its agents, or servants and the Contractor shall indemnify
and keep indemnified the Authority against all claims, demands,
proceedings, cost charges and expenses whatsoever in respect
thereof or in relation thereto.
16 QUALITY
16.1
The Contractor warrants that:
a all Services shall be provided in accordance with the Contract;
b all Services supplied shall be of a high professional standard;
c all Services supplied shall comply with the relevant implied
warranties contained in the Supply of Goods and Services Act
1982 and to any amendments or re-enactments, any subsidiary
legislation, regulations or any future Acts of a similar nature
during the term of this Contract or any extension or extensions
thereof; and
d all Services shall be performed by appropriately qualified and
trained personnel, with due care and diligence and to such high
standard of quality as it is reasonable for the Authority to expect
in all circumstances.
16.2
The Contractor shall promptly investigate all complaints received
from the Authority regarding unsatisfactory service, and shall on
each occasion provide to the Customer within three working days a
written report detailing the cause of service failure and corrective
action taken.
16.3
The Contractor shall comply with any reasonable instructions,
requests and orders given by the Authority on any matters
connected with the Services, whether or not mentioned in the
Contract.
16.4
The Contractor shall, at their own cost, make good any failure to
perform the Services arising as a result of a failure by the Contractor
or any of the Temporary Staff Members to exercise a reasonable
level of skill and care in performance of the service.
17 AGENCY
17.1
Neither the Contractor nor its Temporary Staff Members shall in any
circumstances hold itself or themselves out as being the servant or
agent of the Authority, otherwise than in circumstances expressly
permitted by the Contract.
17.2
Neither the Contractor nor the Temporary Staff Members shall in
any circumstances hold itself or themselves out as being authorised
to enter into any contract on behalf of the Authority, or in any other
way to bind the Authority to the performance, variation, release or
discharge of any obligation.
17.3
Neither the Contractor nor the Temporary Staff Members shall in any
circumstances hold itself or themselves out as having the power to
make, vary, discharge or waive any by-law or regulation of any kind.
18 MARKETING AND COMMUNICATIONS ACTIVITY
18.1
The Contractor will only be authorised to use the Authority’s
corporate identity in the form agreed in writing by the Authorised
Officer (including any graphic designs) for the purposes of the
recruitment exercise, advertising, window displays, public relations,
marketing literature and annual reports.
18.2
The Authority shall provide the Contractor details of any existing
guidelines pertaining to the use of the corporate identity and
graphic designs, to which the Contractor shall use all reasonable
endeavours to adhere.
18.3
The Authority shall have the right to withdraw the authorisation
pertaining to the use of their corporate identity upon seven (7) days
written notice.
19 BRITISH AND EUROPEAN STANDARDS
19.1
Where an appropriate British Standard Specification or British
Standard Code of Practice issued by the British Standards Institution
or any European equivalent standard is current, all goods used or
supplied and all workmanship shall, as a minimum requirement, be
in accordance with that British Standard or European equivalent,
without prejudice to any higher standard required by the Contract.
20 OBSERVANCE OF STATUTORY REQUIREMENTS
20.1
The Contractor shall comply with all statutory and other provisions
to be observed and performed in connection with the Service and
shall indemnify the Authority against all actions, claims, demands,
proceedings, damages, costs, charges and expenses whatsoever in
respect of any breach by the Contractor of this Condition 20
(Observance of statutory Requirements).
20.2
In particular, the Contractor shall have regard to its obligations
under the Sex Discrimination Act 1975, the Race Relations Act 1976,
the Disability Discrimination Act 1995, the Computer Misuse Act
1990, the Data Protection Act 1998 and the Control of Substances
Hazardous to Health Regulations 1994 (COSHH), and to any
amendments or re-enactments, any subsidiary legislation,
regulations or any future Acts of a similar nature during the term of
this Contract or any extension or extensions thereof.
21 GRATUITIES
21.1
The Contractor shall not, whether itself, or by any person employed
by it to provide the Service, solicit or accept any gratuity, tip or any
other form of money taken or reward, collection, or charge for any
part of the Service other than charges properly approved by the
Authority in accordance with the provisions of the Contract.
22 INDEMNITY AND INSURANCE
22.1
The Contractor shall indemnify and keep indemnified the Authority
against the injury to, or death of, any person, and loss of, or damage
to, any property including property belonging to the Authority
except and to the extent that it may arise out of the act, default or
negligence of the Authority, its Temporary Staff Members or agents,
not being the Contractor or employed by the Contractor and except
as aforesaid against all actions, claims, demands, proceedings,
damages, costs, charges and expense whatsoever in respect thereof,
or in relation thereto.
22.2
Without thereby limiting its responsibilities under this Condition 22
(Indemnity and Insurance), the Contractor shall insure with an
insurance company approved by the Authority against the injury to,
or death of, any person, the loss of, or damage to, any property
arising out of or in consequence of the Contractor’s obligations
under the Contract and against all actions, claims, demands,
proceedings, damages, costs, charges and expenses in respect
thereof.
22.3
The insurance in respect of any such personal injury to, or death of,
any person arising under a contract of service with the Contractor
and arising out of an incident occurring during the course of such
person’s employment shall comply with the Employer’s Liability
(Compulsory Insurance) Act 1969 and the Road Traffic Act 1972 and
any statutory orders made thereunder.
22.4
For all claims other than under Condition 22.3 above against which
this Condition 22 (Indemnity and Insurance) requires the Contractor
to insure, the insurance cover shall be the sum specified in the
Schedule, or such greater sum as the Contractor may choose in
respect of any one incident and the Contractor’s insurance policy
effecting such cover shall have the interest of the Authority
endorsed thereon, or shall otherwise expressly by its terms confer its
benefits upon the Authority.
22.5
The Contractor shall supply to the Authority forthwith and upon
each renewal date of any relevant policy, a certificate from its
insurers or brokers confirming that the Contractor’s insurance
policies comply with this Condition 22 (Indemnity and Insurance)
and the Contractor shall supply to the Authority on request copies of
all insurance policies, cover notes, premium receipts and other
documents necessary to establish compliance with this Condition 22
(Indemnity and Insurance).
22.6
The Authority shall indemnify and keep indemnified the Contractor
against the injury to, or death of, any person, or loss of, or damage to
any property including property belonging to the Contractor to the
extent that it may arise out of the act, default, or negligence of the
Authority, its employees or agents other than the Contractor its
employees and agents and against all actions, claims, demands,
proceedings, damages, costs, charges and expenses whatsoever in
respect thereof or in relation thereto. Notwithstanding the
foregoing the Authority shall in no circumstances be liable to the
Contractor for any loss of profit business or production or any similar
loss or damage (whether direct, indirect or consequential)
howsoever cause otherwise than in accordance with an express
provision of the Contract.
23 CONTRACTOR WARRANTIES
23.1
The Contractor warrants that they have the necessary resources and
experience to efficiently provide the Services defined by this
Contract and to respond to any request by the Authority within the
time limits.
23.2
The Contractor further warrants that if any change in circumstance
can be reasonably foreseen that will affect the Contractor’s ability to
deliver the Service then they shall immediately notify the Authority
and agree remedial action.
23.3
The Contractor warrants that all Temporary Staff Members will have
been subject to the Contractor’s standard selection and reference
check procedures, which take into account the skills, experience,
qualifications and attitudinal traits necessary to the efficient
performance of the services.
23.4
The Contractor warrants that no part of the Services shall be
subcontracted to individuals, agents or to other companies without
the express prior written agreement of the Authority.
24 EQUIPMENT AND MATERIALS
24.1
The Contractor shall provide all materials and equipment necessary
for the provision of the Service.
24.2
The Contractor shall be responsible for the security of all materials
and equipment used by the Contractor in connection with the
provision of the Service and the Authority shall be under no liability
in respect thereof.
25 ASSIGNMENT AND SUBCONTRACTING
25.1
The Authority shall be entitled to assign the benefit of the Contract
or any part thereof and shall give written notice of any assignment
to the Contractor.
25.2
The Contractor shall not:
a assign the Contract or any part thereof or the benefit or the
benefit or advantage of the Contract or any part thereof;
b sub-contract the provision of the Service or any part thereof to
any person without the previous written consent of the
Authority, which consent shall be in the discretion of the
Authority and if given, shall not relieve the Contractor from any
liability or obligations under the Contract and the Contractor
shall be responsible for the acts, defaults or neglect of any
subcontractor, its employees or agents in all respects as if they
were the acts, defaults or neglect of the Contractor, its
employees or agents.
26 PRICES
26.1
The Contractor’s mark-up shall not increase as a proportion of the
total fee for the duration of the Contract. If the Contractor’s mark-up
should become uncompetitive in relation to prevailing market rates,
or compare to other sources available to the Authority, the
Contractor shall be required to reduce the rates accordingly.
26.2
The Pay Rates may be amended annually, on the anniversary of the
Commencement Date.
26.3
The Pay Rates shall not be increased by a sum greater than the
prevailing pay increases for administrative, and clerical staff in the
UK. The benchmark will be the median Public and Not for profit
Sector pay data for the 12 month period preceding the review date.
26.4
The Tendered Pay Rates shall e the amount genuinely paid by the
Contractor to the Temporary Staff Members, inclusive of all
contingencies such as holiday and sickness pay, National Insurance
contribution etc.
26.5
The Contractor shall submit written requests for increases to Pay
Rates at least 30 days prior to the date on which the increased prices
are due to become effective, along with full supporting information
justifying the increases. The Authorised Officer may reject increases
that it considers to be unreasonable.
26.6
Prices are inclusive of all contingencies, duties or levies except VAT.
27 CERTIFICATES AND PAYMENTS
27.1
At the periods stated in the Schedule, the Contractor shall submit to
the Authorised Officer an account in respect of work valued in
accordance with the prices agreed and set out in the Schedule of
Rates, or as varied following any review, forming part of the Service
which has been completed by the Contractor since the
Commencement Date or the date of the last account submitted, as
appropriate. The Contractor shall provide time sheets and any other
supporting documentation as may be reasonably required by the
Authorised Officer for the purpose of examining the accounts.
27.2
The Authority shall pay to the Contractor the agreed hourly rate
applicable to the category of staff provided under the Contract. No
payment shall be made for subsistence, lodging allowances, or
travelling expenses unless incurred as a result of a direct instruction
from and explicitly agreed by the Authority.
27.3
In the event that a Temporary Staff Member is required to travel at
the specific request of the Authority they will be expected to do so
under the same conditions as are applicable to the Authority’s staff.
The Contractor shall include the expenses in the next invoice and
any bills, receipts for meals and sundry expenses must be attached
to the invoice.
27.4
If a Temporary Staff member is required to use his or her own car for
business purposes associated with the Authority’s business,
payment will be made by the Authority in accordance with its
provisions for payment to relevant staff current at that time. The
individual shall ensure that his or her motor insurance policy permits
business use under such circumstances and shall further satisfy the
Authority that the cover extends to indemnify the Authority as
Principal. The Contractor shall include the mileage claim in the next
invoice.
27.5
Within fourteen (14) days of receipt of the account the Authorised
Officer shall issue a certificate certifying the amount properly due to
the Contractor in accordance with the Contract having regard to the
account and any adjustments including:
a additions or deductions in accordance with Condition 6
(Modifications);
b deductions ascertained in accordance with Condition 8.2;
c any other additions required by, or deductions authorised by
these Conditions.
27.6
Within fourteen (14) days of the issue of such a certificate the
Authority or the Contractor as the case may be, shall pay such
amount as is properly certified and due.
27.7
The Contractor shall forthwith on the completion of the Contract
furnish to the Authorised Officer a full detailed statement of its claim
in respect of its performance of the Contract, together with such
receipted vouchers, invoices, time sheet and other documentation
as may be required by the Authorised Officer for the purpose of
examination of the claim and the audit thereof by the Chief Financial
Services Officer of the Authority and the issue of the final certificate
showing the amount payable to the Contractor in respect of the
Service. Notwithstanding any other provision in the Contract, the
Contractor shall not be entitled to an payment until the certificate
shall have been countersigned by the said Chief Financial Services
Officer indicating that he/she is satisfied that the amount thereof is
correct.
27.8
The Authority’s Chief Financial Services Officer shall be entitled to
examine any documents or records held by the Contractor in respect
of the provision of the Service.
27.9
The Authorised Officer shall be entitled to take such reasonable
steps as he/she considers necessary to ascertain whether the
Contractor has performed the Service in accordance with its
obligations under the Contract.
27.10 Where the Authorised Officer is satisfied that the Service or any part
thereof has not been performed to the Contract Standard or to the
entire satisfaction of the Authorised Officer the Authorised Officer is
entitled to make adjustments to the Contractor’s claim for payment
in respect of the Service or any part thereof not so performed.
27.11 For the avoidance of doubt, the rights and remedies of the Authority
under this Condition 27 (Certificates and Payments) are in addition
to any other entitlement that the Authority may have to withhold
payment or to deduct from payments due to the Contractor for
failures in performance.
28 DATA PROTECTION
28.1
Each party shall ensure that any mailing list or customer database
supplied to the other party shall comply with the requirements of all
legislation in force from time to time including, without limitation,
the Data Protection Act 1998, (as replaced, modified or re-enacted
from time to time) and that each party shall comply with the
relevant obligations of the Data Protection Act 1998.
28.2
Any person who becomes a data processor on behalf of the
Authority shall agree to comply with the relevant legislation i.e. the
Data Protection Act 1998, and shall indemnify the Authority for any
action arising from a breach of the Act.
29 FREEDOM OF INFORMATION ACT 2000 (FOIA)
29.1
The Contractor acknowledges that the Authority is subject to the
requirements of the FOIA and other statutory requirements and shall
assist and co-operate with the Authority (at the Contractor’s expense
except insofar as otherwise agreed in writing) to enable the
Authority to comply with the FOIA disclosure requirements.
29.2
The Contractor shall:
a transfer to the Authority any Request for Information received as
soon as practicable after receipt and in any event within 2
working days of receiving a Request for Information;
b provide the Authority with a copy of all information in its
possession or power in the form that the Authority requires
within 5 Working Days (or such other period as the Authority
may specify) of the Authority requesting that information; and
c provide all necessary assistance as reasonably requested by the
Authority to enable the Authority to respond to a Request for
Information within the time for compliance set out in Section 10
of the FOIA.
29.3
The Authority shall be responsible for determining at its absolute
discretion whether:
a the information requested under the Request for Information is
exempt from disclosure; or
b the information requested under the Request for Information is
to be disclosed.
29.4
The Contractor shall not respond directly to a Request for
Information unless expressly authorised by the Authority to do so.
29.5
The Contractor acknowledges that the Authority may, acting in
accordance with the Department of Constitutional Affairs’ Code of
Practice on the Discharge of Functions of Public Authorities under
Part I of the FOIA and freedom of information best practice for local
authorities, disclose information:
a without consulting the Contractor; or
b following consultation with the Contractor having taken the
Contractor’s views into account.
29.6
The Contractor acknowledges that items of information referred to
as confidential by the Contractor or the Authority is indicative of the
status of the information only and the Authority may nevertheless
disclose such information in accordance with the provisions of this
Condition 29 (Freedom of Information Act 2000 (FOIA)).
30 TERMINATION
30.1
If the Contractor:
a commits a breach of any of its obligations under the Contract;
b becomes bankrupt, or makes a composition or arrangement with
its creditors or has a proposal in respect of its company or
voluntary arrangement or a composition of debts, or scheme or
arrangement approved in accordance with the Insolvency Act
1986;
c has an application made under the Insolvency Act 1986 to the
Court for the appointment of an administrative receiver;
d has a winding-up order made, or (except for the purposes of
amalgamation or reconstruction), a resolution for voluntary
winding-up passed;
e has a provisional liquidator, receiver, or manager of its business
or undertaking duly appointed;
f
has an administrative receiver, as defined in the Insolvency Act
1986, appointed;
g has possession taken, by or on behalf of the holders of any
debenture secured by a floating charge, or any property
comprised in, or subject to, the floating charge;
h is in circumstances which entitle the court or creditor to appoint,
or have appointed, a receiver, a manager, or administrative
receiver, or which entitle the court to make a winding-up order;
i
breaches a fundamental term of this Contract or the Contract is
termination under Condition 27 (Certificates and Payments),
the Authority may, in any of the circumstances contemplated in this
Condition 30.1, and without prejudice to any other contract
between the parties by notice in writing to take immediate effect.
30.2
Notwithstanding Condition 30.1, the Contract may be terminated by
the Authority by providing one month’s written notice to the
Contractor. In such event the Authority shall have no further liability
in respect of the Contract.
30.3
If the Contract is terminated as provide in Conditions 30.1 or 38, the
Authority shall:
a cease to be under any obligation to make further payment until
the costs, loss and/or damage resulting from or rising out of the
termination of the Contract shall have been calculated and
provided such calculation shows a sum or sums due to the
Contractor;
b be entitled to repossess any of its materials, clothing, equipment,
vehicles or other goods loaned or hired to the Contractor and to
exercise a lien over any of the materials, clothing, equipment,
vehicles or other goods belonging to the Contractor for any sum
due hereunder or otherwise from the Contractor to the
Authority;
c be entitled to employ and pay other persons to provide and
complete the provision of the Service or any part thereof and to
use all such Contractor’s materials, clothing, equipment, vehicles
or other goods for the purposes thereof;
d be entitled to deduct from any sum or sums which would but for
Condition 30.3a have been due from the Authority to the
Contractor under this Contract or any other contract or be
entitled to recover the same from the Contractor as a debt, any
loss or damage to the Authority resulting from or arising out of
the termination of the Contract. Such loss or damage shall
include the reasonable cost to the Authority of the time spent by
its officers in terminating the Contract and in making alternative
arrangements for the provision of the Service or any part thereof;
and
e when the total costs, loss and/or damage resulting from or
arising out of the termination of the Contract have been
calculated and deducted so far as practicable from any sum or
sums which would but for Condition 30.3d have been due to the
Contractor, any balance shown as due to the Authority shall be
recoverable as a debt, or alternatively, the Authority subject to
Condition 31 (Recovery of Sums Due to the Authority) shall pay
to the Contactor any balance shown as due to the Contractor.
30.4
The rights of the Authority under this Condition 30 are in addition to
and without prejudice to any other rights the Authority may have
whether against the Contractor directly or pursuant to any
guarantee, indemnity or bond.
30.5
If the Authority shall omit or require the Contractor to cease to
provide a substantial part of the Service, the Authority may,
notwithstanding Condition 6 (Modifications), at its sole discretion,
terminate the Contract by 14 days notice in writing and repossess its
materials, clothing, equipment, vehicles or other goods loaned or
hired to the Contractor. If the Contract is terminated under this
Condition 30.5, neither the Authority nor the Contractor shall have
claims against the other in respect of any loss or damage resulting
from or arising out of the termination of the Contract. The
Contractor shall be entitled to receive from the Authority any sum or
sums due in respect of work performed up to the time of
termination of the Contract.
30.6
Any time or period for performance of the Services shall be the
essence of the Contract.
31 RECOVERY OF SUMS DUE TO THE AUTHORITY
31.1
Whenever under the Contract any sum of money shall be
recoverable from or payable by the Contractor to the Authority the
same may be deducted from any sum then due or which at any time
thereafter may become due to the Contractor under this Contract or
any other contract with the Authority.
32 NOTICES
32.1
Any demand, notice, or other communication required to be given
hereunder shall be sufficiently served if served personally on the
addressee, or if sent by prepaid first class recorded delivery post, by
telex, electronic mail or facsimile transmissions to the registered
office or last known address of the party to be served therewith and
if so sent shall, subject to proof to the contrary, be deemed to have
been received by the addressee on the second business day after
the date of posting or on successful transmission, as the case may
be.
33 WAIVER
33.1
Failure by the Authority at any time to enforce the provisions of the
Contract or to require performance by the Contractor of any of the
provision of the Contract shall not be construed as a waiver of any
such provision and shall not affect the validity of the Contract or any
part thereof or the right of the Authority to enforce any provision in
accordance with its terms.
34 MATERIALS
34.1
The Contractor shall, before commencing the Service, submit to the
Authorised Officer for approval a list of the materials, equipment and
software to be used by the Contractor in providing the Service and
will only use such materials, equipment and software as may be so
approved. The Contractor shall first obtain in writing the consent of
the Authorised Officer to any changes in the materials, equipment
and software approved for use in providing the Service.
35 NOTICE OF ARBITRATION
35.1
All disputes between the parties arising out of or in connection wit
this Contract or the performance of the services by the Contractor
shall be referred to arbitration. Either party shall be entitled (by
written notice to the other party) to refer a dispute to an arbitrator,
such arbitrator to be chosen by agreement between the parties. If
the parties are unable to agree on the choice of an arbitrator within
three weeks of the date of receipt of such written notice, an
arbitrator shall, on the request of either party, be nominated by the
President of the Law Society or, in the case of the President’s
incapacity, by the Vice-President thereof. The award of such
arbitrator shall be final and binding upon the parties.
35.2
The arbitration shall be conducted in accordance with the
arbitration rules specified in the special conditions or, if no rules
were so specified in accordance with the provisions of the
Arbitration Act 1996.
35.3
Performance of the Contract shall continue during arbitration
proceedings unless the Authorised Officer shall order the suspension
thereof. No payment due or payable shall be withheld on account of
a pending reference to arbitration.
36 JOINDER
36.1
Where a dispute has been referred to arbitration, and the Contractor
is in a related dispute with a subcontractor which is substantially the
same as the matter referred to arbitration hereunder, the parties
consent to the joinder of the subcontractor as a party to the
arbitration and to the reference of such related dispute to the
arbitrator appointed hereunder and further agree that the arbitrator
shall have power to order the consolidation of such arbitration
proceedings and/or to order the holding of concurrent hearings.
37 EXCLUSION OF THIRD PARTY RIGHTS
37.1
No person who is not a party to this contract (including any
employee, officer, agent, representative or sub-contractor of either
party) shall have the right to enforce any term of this Contract which
expressly or by implication confers a benefit on that person without
the express prior agreement in writing of the parties which
Agreement must refer to this Condition 37.1.
37.2
Even if a person who is not a party to this Contract (including any
employee, officer, agent, representative or sub-contractor of either
party) has a right to enforce any term of this Contract by virtue of
Section 1 of the Contracts (Rights of third Parties) Act 1999, the
parties may, notwithstanding Section 2 of the Contracts (Rights of
Third Parties) Act 1999, vary or cancel this contact by agreement
between them without requiring the consent of such third party.
38 CORRUPTION, GIFTS AND PAYMENTS OF COMMISSION
38.1
The Contractor shall not do, and warrants that in entering into this
Contract it has not done, any of the following:
a offer, give or agree to give to any employee, officer or member of
any public body any gift or consideration of any kind as an
inducement or reward for:
i
doing or not doing (or for having done or no having done)
any act in relation to the obtaining or performance of this
Contract or any other contract with any public body; or
ii showing or not showing favour or disfavour to any person in
relation to this or any other contract with any public body,
b enter into this Contract or any other contract with any public
body in connection with which commission has been paid or has
been agreed to be paid by the Contractor or on its behalf or to its
knowledge, unless this Contract is made, particulars of any such
agreements for the payments have been disclosed in writing to
the Authority; or
c defraud or attempt to defraud or conspire to defraud any Public
Body.
38.2
If the Contractor, any of its directors, employees, agents or sub-
contractors (or anyone acting on its behalf) does any of the acts
referred to in Condition 33.1 or commits any offence under the
Prevention of Corruption Act 1889 to 1916 in relation to this
Contract or any other contract with any public body with or without
the knowledge of the Contractor, the Authority shall be entitled to:
a terminate the Contract and recover from the Contractor the
amount of any loss resulting from the termination;
b recover from the Contractor the amount of value of any such gift,
consideration or commission; and
c recover from the Contractor any other loss sustained in
consequence of any breach of this Condition 38, whether or not
this Contract has been terminated.
38.3
If any member of the Contractor’s Team or any of their directors, or
employees does any of the acts referred to in Condition 38.1 or
commits any offence under the Prevention of Corruption Act 1889 to
1916 in relation to this Contract or any other contract with any
public body with or without the knowledge of the Contractor and
such act or offence shall not have been carried out by a director,
employee or agent to the member of the Contractor’s Team in
question acting independently from such member of the
Contractor’s Team, the Authority shall be entitled to:
a terminate the Contract and recover from the Contractor the
amount of any loss resulting from the termination (unless the
Contractor shall have twenty (20) Working Days notice from the
Authority requiring it to terminate its contractual arrangements
with the member of the Contractor’s Team in question and as
soon as reasonably practicable shall have engaged or appointed
a replacement of such member of the Contractor’s Team);
b recover from the Contractor the amount or value of any such gift,
consideration or commission; and
c recover from the Contractor any other loss sustained in
consequence of any breach of this Condition 38, whether or not
this Contract has been terminated.
38.4
If any director or employee of the Contractor or if any member of the
Contractor’s Team does any of the acts referred to in Condition 38.1
or commits ay offence under the Prevention of Corruption Acts 1889
to 1916 and is acting independently of the Contractor or the
member of the Contractor’s Team in question (as the case may be),
the Contractor shall, within ten (10) Working Days of notice from the
Authority requiring it to do so, procure:
a the removal of the director from office (whether its own or of a
member of the Contractor’s Team) where the act or offence is
that of such director; and
b the dismissal of the employee (whether its own or of a member
of the Contractor’s Team) where the act or offence of that of such
employee, provided that if the Contractor shall not procure the
removal of the director or dismissal of the employee (as the case
may be) within such period of ten (10) working days of such
notice by the Authority, the Authority shall be entitled to
terminate this Contract.
39 BANKRUPTCY AND INSOLVENCY
39.1
If the Contractor becomes bankrupt or insolvent, or has a receiving
order made against it or compounds with its creditors, or being a
corporation, commences to be wound up (not being a members
voluntary winding up for the purposes of amalgamation or
reconstruction), or has an administration order made against it or
carries on its business under an administrator, a receiver, a manager
or liquidator for the benefit of its creditor or any of them, the
Authorised Officer shall be entitled:
a to terminate the Contract forthwith by notice to the Contractor
or to the administrator, receiver, manager or liquidator or to any
person in whom the contract may become vested in which event
the provision of Condition 30 (Termination) shall apply; or
b to give such administrator, receiver, manager or liquidator or
other person the option of carrying out the Contract subject to
its providing a guarantee for the due and faithful performance of
the Contract up to an amount of time agreed.
40 QUANTITIES
40.1
The quantities set out in the Specification are the estimated
quantities of the Service but they are not to be taken as the actual
and correct quantities of the Service to be executed by the
Contractor in fulfilment of its obligations under the Contract.
40.2
The Authority shall be under no obligation to use the Contractor for
the provision of all Temporary Staff Members, or to place any
particular amount of ‘orders’ for such administrative staff
throughout the period of the Contract.
41 CORRECTION OF ERRORS
41.1
Any error description in the Schedule of Rates or omission there
from shall not vitiate the contract nor release the Contractor from
the execution of the whole or any part of the Service according to
the Specification or from any of his obligations or liabilities under
the Contract. Any such error or omission shall be corrected by the
Authorised Officer and the value of work actually carried out shall be
ascertained, provided that there shall be no rectification of any
errors, omissions, or wrong estimates in the descriptions, rates and
prices inserted by the Contractor in the Schedule of Rates.
42 COMMUNITY, CULTURAL AND RELIGIOUS CONSIDERATIONS
42.1
The Contractor shall be aware of the need to observe any
community, cultural and religious considerations whilst undertaking
works.
43
EUROPEAN MONETARY UNION CONTINUITY OF CONTRACT
43.1
The parties to this Contract confirm that the occurrence or non-
occurrence of an event associated with economic and monetary
union in the European Union will not have the effect of altering any
term of, or discharging or excusing performance under this Contract
or any transaction, or give a party the right unilaterally to alter or
terminate the Contract or any transaction.
43.2
The words ‘an event associated with economic and monetary union
in the European Union’ shall include without limitation each and any
combination of the following;
a the introduction of, changeover to, or operation of a single or
unified European currency (whether known as the Euro or
otherwise);
b the fixing of conversion rates between a member state’s currency
and the new currency or between the currencies of member
states;
c the substitution of that currency for the European Currency Unit
(ECU) as the unit of account of the European Union;
d the introduction of that new currency as lawful currency in a
member state;
e the withdrawal from legal tender of any currency which, before
the introduction of the new currency, was lawful currency in one
of the member states;
f
the disappearance or replacement of a relevant rate option or
other price source for the ECU or the national currency of any
member state, or the failure of the agreed sponsor (or successor
sponsor) to publish or display a relevant rate, index, price, page
or screen; or
g the withdrawal of any member state from a single or unified
European Currency Rate.
44 TRANSFER OF UNDERTAKINGS (PROTECTION OF EMPLOYMENT) REGULATIONS 1981
(TUPE)
44.1
Having considered the matter carefully, the Council considers that
the provisions of Transfer of Undertakings (Protection of
Employment) Regulations 1981 (TUPE) do not apply to this contract.
SCHEDULE
1.2
Commencement Date
1 May 2006
1.4
Other Contract Documents
Specification
1.7
Contract Period
3 Years with possible
extension for one further
year.
3.1
The Authorised Officer shall be
To be advised
22.3
Employer’s liability Insurance
£10,000,000
22.4
Amount of Insurance Cover £5,000,000
Public
Liability
27.1
Period for submission of Accounts
To be advised
LBR Job categories & pay charges
Entry/Basic Level Administrator - £7-£8 per hour
Receptionist - £8-£9 per hour
Administrator - £8- £9 per hour
Data Input Clerk - £8 - £8.50 per hour
High Level Administrator - £9:25 - £11:50 per hour
Finance Admin - £9:25 - £11:50 per hour
Project Support Officer - £10 - £14 per hour
Secretary - £10 -£12 per hour
PA -£12 - £14 per hour
