This is an HTML version of an attachment to the Freedom of Information request 'Fixed CCTV Camera Locations'.
 
 
 
Greenwich Council 
Code of Practice 
for the operation of 
Closed Circuit Television 
 
 
in partnership with 
 
The Metropolitan Police 
 
 
 
 
January 2008 
Version 3.0 
 
 
                
 
 
 London Borough of Greenwich CCTV System Code of Practice   


 
 London Borough of Greenwich CCTV System Code of Practice   


Code of Practice in respect of the operation of the 
Greenwich Council 
Town Centre CCTV System 
 
Agreed by  
 
 Greenwich Council 
and the 
Metropolitan Police 
 
 

 
 
 
 
 
 
 
 
 
 
 London Borough of Greenwich CCTV System Code of Practice   


 
Document Control 
 
Distribution: 
 
Name 

 
Graeme James 
Corporate Information Security Compliance 
Manager 
Keith Archard 
CCTV System Manager 
Mike Smith 
Director of Community Safety and 
Enforcement 
CCTV Focus Group 
Members of the CCTV Focus Group 
 
 
 
 
 
 
 
 
Change History: 
 
Version  Issued 

Reason for Change 
Issued By 
1.0 
November 2004 
Draft created 
Graeme James 
2.0 
May 2005 
Final Draft for Comment 
Graeme James 
3.0 
May 2006 
Amended final draft incorporating 
Keith Archard 
comments  
 
 
 
 
 London Borough of Greenwich CCTV System Code of Practice   


 
Contents                                                                                          
 
Title Page 
 
Certificate of Agreement 
 
Document Control 
 
Contents 
 
1.0 
Introduction & Objectives 
 
1.1 
Introduction 
1.2 
Partnership Statement in Respect of The Human Rights Act 1998 
1.3 
Objectives of the System 
1.4 
Procedural Manual 
 
2.0 

Statement of Purpose and Principles 
 
2.1 
Purpose 
2.2 
General Principles of Operation 
2.3 
Copyright 
2.4 
Cameras and Area Coverage 
2.5 
Monitoring and Recording Facilities 
2.6 
Processing and Handling of Recorded Material 
2.7 
Operators Instructions 
2.8 
Changes to the Code or the Procedural Manual 
 
3.0 
Privacy and Data Protection 
 
3.1 
Public Concern 
3.2 
Data Protection Legislation 
3.3 
Request for Information 
3.4 
Individual Subject Access Under Data Protection Legislation 
3.5 
Process of Disclosure 
3.6 
Media Disclosure 
3.7 
Exemptions to the Provision of Information 
3.8 
Criminal Procedures and Investigations Act 1996 
 
4.0 
Accountability and Public Information 
 
4.1 
The Public 
4.2 
System Owner 
4.3 
System Manager 
4.4 
Public Information 
 
5.0 
Assessment of the System and Code of Practice 
 
5.1 Evaluation 
5.2 Monitoring 
5.3 Inspection 
 
 London Borough of Greenwich CCTV System Code of Practice   


Contents                                                                                
 
6.0 
Human Resources 
 
6.1 
Staffing of the CCTV Control Room and Those Responsible for the Operation of the 
System 
6.2 Discipline 
6.3 Declaration 
of 
Confidentiality 
 
7.0 
Control and Operation of Cameras 
 
7.1 Guiding 
Principles 
7.2 
Operation of the System by the Police 
7.3 
Maintenance of the System 
 
8.0 
Access To, and Security of, the CCTV Control Room and Associated 
Equipment
 
 
8.1 Authorised 
Access 
8.2 Public 
Access 
8.3 Authorised 
Visits 
8.4 Declaration 
of 
Confidentiality 
8.5 Security 
 
9.0 
Management of Recorded Material 
 
9.1 Guiding 
Principles 
9.2 
Release of Data to a Third Party 
9.3 
Primary Request to View Data 
9.4 
Secondary Request to View Data 
9.5 
Video Tapes – Provision and Quality 
9.6 
Video Tapes – Retention 
9.7 Tape 
Register 
9.8 Recording 
Policy 
9.9 Evidential 
Tapes 
 
10.0  Video Prints 
 
10.1 Guiding 
Principles 
 
Appendix A  Key Personnel and Responsibilities 
Appendix B  Extracts from the Data Protection Act 1998 
Appendix C  Restricted Access Notice 
Appendix D  Declaration of Confidentiality 
Appendix E  Inspectors Declaration of Confidentiality 
Appendix F  Subject Access CCTV Request Form 
Appendix G  Location of the Greenwich Council CCTV System Cameras 

 London Borough of Greenwich CCTV System Code of Practice   


Section 1               Introduction and Objectives 
 
1.1 

Introduction  
A Closed Circuit Television (CCTV) system exists within the Borough of Greenwich. 
This system, known as the Greenwich Town Centre CCTV system, comprises of a 
number of cameras installed at strategic locations within town centres, car parks, open 
spaces, housing estates and other public areas. Most cameras have pan, tilt and zoom 
facilities and other cameras are in fixed positions The images are presented in the 
CCTV control room where they are monitored and recorded. Limited secondary 
monitoring takes place at a nominated alternative Police location but there are no 
recording or control facilities at this location. 
The CCTV System has evolved from the formation of a Crime and Disorder Reduction 
Partnership between: 
 Greenwich 
Council 
 
The Metropolitan Police 
 Probation 
Service 
 Fire 
Service 
 
Primary Care Trust 
 
Neighbourhood Watch and other Voluntary Community Groups 
Assisted by: 
 
Woolwich Development Agency 
 Greenwich 
Development 
Agency 
 
South Greenwich Development Agency  
For the purposes of this document, the ‘owner’ of the system is the London Borough of 
Greenwich.   
For the purposes of the Data Protection Act 1998, the ‘data controller’ is the London 
Borough of Greenwich. 
The officer named as the ‘system manager’ is Keith Archard. 
The officer with responsibilities for the Data Protection Act 1998 is Graeme James. 
The Greenwich Council CCTV system has been notified to the Information 
Commissioner. 
Details of key personnel, their responsibilities and contact points are shown at appendix 
A to this Code. 
This document will be reviewed annually in order take into account changes to 
procedure or legislation. 
 
1.2 
Partnership statement in respect of The Human Rights Act 1998 - Article 8 
1.2.1  The partnership recognises that public authorities and those organisations carrying out 
the functions of a public service nature are required to observe the obligations imposed 
by the Human Rights Act 1998, and consider that the use of CCTV in the London 
Borough of Greenwich is a necessary, proportionate and suitable tool to help reduce 
crime, reduce the fear of crime and improve public safety. 
 London Borough of Greenwich CCTV System Code of Practice   


1.2.2  Section 163 of the Criminal Justice and Public Order Act 1994 creates the power for 
local authorities to provide closed circuit television coverage of any land within their 
area for the purposes of crime prevention and detection and it is also considered a 
necessary initiative by the Partners towards their duty under the Crime and Disorder 
Act 1998. 
1.2.3  It is recognised that operation of the London Borough of Greenwich CCTV System may 
be considered to infringe on the privacy of individuals. The partnership recognise that it 
is their responsibility to ensure that the scheme should always comply with all relevant 
legislation, to ensure its legality and legitimacy. The scheme will only be used as a 
proportional response to identified problems and be used only in so far as it is 
necessary in a democratic society, in the interests of national security, public safety, the 
economic well being of the area, for the prevention and detection of crime or disorder 
or for the protection of the rights and freedoms of others. 
1.2.4  The Codes of Practice and observance of the Operational Procedures contained in the 
manual shall ensure that evidence is secured, retained and made available as required to 
ensure there is respect for everyone’s right within law to a free trial. 
1.2.5  The London Borough of Greenwich CCTV System shall be operated with respect for all 
individuals, recognising the right to be free from inhuman or degrading treatment and 
avoiding discrimination on any ground such as sex, race, colour, language, religion, 
political or other opinion, national or social origin, association with a national minority, 
property, birth or other status.  
 
1.3 

Objectives of the System 
 
1.3.1  The objectives of the Greenwich Council CCTV System as determined by the owners / 
partnership which form the lawful basis for the processing of data are: - 
• 
To reduce the fear of crime, disorder and anti-social behaviour 
• 
To deter crime. 
• 
To detect crime and provide evidential material for court proceedings. 
• 
To enhance community safety, assist in developing the economic well being of the 
London Borough of Greenwich and encourage greater use of the town centres, 
university, car parks, open spaces and shopping areas etc. 
• 
To assist the Local Authority in its enforcement and regulatory functions within 
the London Borough of Greenwich. 
• 
To assist in Traffic Management. 
• 
To assist in supporting civil proceedings which will help detect crime. 
• 
Any other specific objective identified by the owners or partners of the scheme 
 
1.4 

Procedural Manual 
 
 
This Code of Practice (hereafter referred to as ‘the Code’) is supplemented by a 
separate ‘Procedural Manual’, which gives instructions on all aspects of the day-to-day 
operation of the system.  To ensure the purpose and principles (see Section 2) of the 
CCTV system are realised, the procedural manual is based and expands upon the 
contents of this Code of Practice. 
 
 
 London Borough of Greenwich CCTV System Code of Practice   


 
Section 2               Statement of Purpose and Principles 
 
 
2.1 
Purpose  
The purpose of this document is to state the intentions of the system owners and 
managers, on behalf of the partnership, to support the objectives of the Greenwich 
Council CCTV System, (hereafter referred to as ‘The System’) and to outline how it is 
intended to do so. 
2.1.1  The purpose of the System, and the process adopted in determining the reasons for 
implementing the system have been defined in order to achieve the objectives detailed 
within Section 1. 
 
2.2 
General Principles of Operation 
2.2.1  The system will be operated in accordance with all the requirements and the principles 
of the Human Rights Act 1998. 
2.2.2  The operation of the system will also recognise the need for formal authorisation of any 
covert ‘Directed’ surveillance or crime trend (hotspot) surveillance as required by the 
Regulation of Investigatory Powers Act 2000. 
2.2.3  The System will be operated in accordance with the Data Protection Act 1998 at all 
times 
2.2.4  The System will be operated fairly, within the law, and only for the objectives for which 
it was established and are identified within this Code, or which are subsequently agreed 
in accordance with this Code of Practice. 
2.2.5  The public interest in the operation of the system will be recognised by ensuring the 
security and integrity of operational procedures. 
2.2.6  Throughout this Code of Practice it is intended, as far as reasonably possible, to balance 
the objectives of the CCTV System with the need to safeguard the individual’s rights.  
Every effort has been made throughout the Code to indicate that a formal structure has 
been put in place, including a complaints procedure, by which it can be identified that 
the management of the System is not only accountable, but is seen to be accountable. 
2.2.7  Participation in the system by any organisation, individual or authority assumes an 
agreement by all such participants to comply fully with this Code and to be accountable 
under the Code of Practice. 
2.3 
Copyright 
Copyright and ownership of all material recorded by virtue of The System will remain 
with the data controller. 
 
2.4 
Cameras and Area Coverage 
2.4.1  The areas covered by CCTV to which this Code of Practice refers are the public areas 
within the responsibility of the operating partners as listed in appendix G. 
2.4.2   From time to time transportable or mobile cameras may be temporarily sited within 
the area. The use of such cameras, and the data produced by virtue of their use, will 
always accord with the objectives of the CCTV System and be governed by this Code 
and Procedures. 
 London Borough of Greenwich CCTV System Code of Practice   


2.4.3  The majority of the cameras offer full colour, pan tilt and zoom (PTZ) capability, some 
of which may automatically switch to monochrome in low light conditions.  
2.4.4  None of the cameras forming part of the System will be installed in a covert manner. 
Some cameras may be enclosed within ‘All weather domes’ for aesthetic or operational 
reasons but the presence of all cameras will be identified by appropriate signs. 
 
2.5 
Monitoring and Recording Facilities 
2.5.1  The CCTV equipment has the capability of recording all cameras simultaneously 
throughout every 24 hour period  
2.5.2  No equipment, other than that housed within the main CCTV control room shall be 
capable of recording images from any of the cameras. 
2.5.3  All images are recorded on a Multiplex time delay system. In addition CCTV operators 
are able to record images from selected cameras in real-time, produce hard copies of 
recorded images, replay or copy any pre-recorded data at their discretion and in 
accordance with the Code of Practice. All viewing and recording equipment shall only 
be operated by trained and authorised users. 
 
2.6 
Processing and Handling of Recorded Material 
2.6.1  All recorded material, whether recorded digitally, in analogue format or as a hard copy 
video print, will be processed and handled strictly in accordance with this Code of 
Practice and the Procedural Manual. 
 
2.7 Operators 
Instructions 
2.7.1  Technical instructions on the use of equipment housed within the monitoring room are 
contained in a separate manual provided by the equipment suppliers. 
 
2.8 
Changes to the Code or the Procedural Manual 
2.8.1  Any major changes to either the Code of Practice or the Procedural Manual, (i.e. 
something that will have a significant impact upon the Code of Practice or upon the 
operation of the system) will take place only after consultation with, and upon the 
agreement of the partnership. 
2.8.2  A minor change, (i.e. such as may be required for clarification and will not have such a 
significant impact) may be agreed between the manager and the owners of the system 
and this will be documented and dated. 
 London Borough of Greenwich CCTV System Code of Practice   
10 

 
Section 3               Privacy and Data Protection 
 
3.1  Public Concern 
3.1.1  Although the majority of the public at large may have become accustomed to 'being 
watched', those who do express concern do so mainly over matters pertaining to the 
processing of the information, (or data) i.e. what happens to the material that is 
obtained. 
3.1.2  All personal data obtained by virtue of The System, shall be processed fairly and lawfully 
and, in particular, shall only be processed in the exercise of achieving the stated 
objectives of the system.  In processing personal data there will be due regard for 
everyone’s right to respect for his or her private and family life and their home. 
3.1.3  The storage and security of the data will be strictly in accordance with the requirements 
of the Data Protection Act 1998. 
 
3.2  Data Protection Legislation 
3.2.1  The operation of the system has been notified to the Office of the Information 
Commissioner in accordance with current Data Protection legislation. 
3.2.2  The ‘data controller’ for the system is the London Borough of Greenwich and day to 
day responsibility for the data will be devolved to the ‘ system manager’. 
3.2.3  All data will be processed in accordance with the principles of the Data Protection Act, 
1998 which, in summarised form, includes, but is not limited to: 
i.  
Data shall be processed fairly and lawfully. 
 
ii.  
Data shall be obtained/processed for specific lawful purposes. 
 
iii. 
Data held must be adequate, relevant and not excessive. 
 
iv. 
Data must be accurate and kept up to date. 
 
v. 
Data shall not be kept for longer than necessary. 
 
vi. 
Data shall be processed in accordance with rights of data subjects. 
 
vii. 
Data must be kept secure. 
 
viii. 
Data shall not be transferred outside the EEA unless there is adequate  
protection. 
 
3.3  Request for information 
 
3.3.1  Any request from an individual for the disclosure of personal data which he / she believes 
is recorded by virtue of the system will be directed in the first instance to the officer 
responsible for data protection. 
 
3.3.2  The principles of Sections 7 and 8, of the Data Protection Act 1998 shall be followed in 
respect of every request, those Sections are reproduced as Appendix B to these codes. 
 
3.3.3  If the request cannot be complied with without identifying another individual, permission 
from all parties must be considered (in the context of the degree of privacy they could 
reasonably anticipate from being in that location at that time) in accordance with the 
requirements of the legislation. 
 London Borough of Greenwich CCTV System Code of Practice   
11 

3.3.4  Any person making a request must be able to satisfactorily prove their identity and 
provide sufficient information to enable the data to be located. The appropriate ‘Subject 
Access’ request form is included in Appendix F.  
3.4 
Individual Subject Access under Data Protection legislation  
a) 
Under the terms of Data Protection legislation, individual access to personal data, 
of which that individual is the data subject, must be permitted providing: 
i)  
The request is made in writing; 
ii) 
The fee of £10.00 is paid in advance for each individual search; 
iii) 
The data controller is supplied with sufficient information to satisfy him 
or her self as to the identity of the person making the request; 
iv) 
The person making the request provides sufficient and accurate 
information about the time, date and place to enable the data controller 
to locate the information, which that person seeks, (it is recognised that a 
person making a request is unlikely to know the precise time.  Under 
those circumstances it is suggested that within one hour of accuracy 
would be a reasonable requirement); 
v) 
The person making the request is only shown information relevant to that 
particular search and which contains personal data of him or her self-only, 
unless all other individuals who may be identified from the same 
information have consented to the disclosure; 
b) 
In the event of the data controller complying with a request to supply a copy of 
the data to the subject, only data pertaining to the individual should be copied, (all 
other personal data which may facilitate the identification of any other person 
should be concealed or erased).  Under these circumstances an additional fee may 
be payable and will vary dependant on the extent of the concealment required. 
c) 
The data controller is entitled to refuse an individual request to view data under 
these provisions if insufficient or inaccurate information is provided, however 
every effort should be made to comply with subject access procedures and each 
request should be treated on its own merit.  
d) 
In addition to the principles contained within the Data Protection legislation, the 
data controller should be satisfied that the data is: 
i)  
The original data and that the audit trail has been maintained; 
ii) 
Not removed or copied without proper authority; 
iii) 
For individual disclosure only (i.e. to be disclosed to a named subject) 
 
3.5 
Process of Disclosure: 
a) 
Verify the accuracy of the request. 
b) 
Replay the data to the requestor only, (or responsible person acting on behalf of 
the person making the request). 
c) 
The viewing should take place in a separate room and not in the CCTV control 
room. Only data which is specific to the search request shall be shown. 
d) 
It must not be possible to identify any other individual from the information being 
shown, (any such information should be blanked-out, either by means of electronic 
screening or manual editing on the monitor screen). 
 London Borough of Greenwich CCTV System Code of Practice   
12 

 
e) 
If a copy of the material is requested and there is no on-site means of editing out 
other personal data, then the material shall be sent to an editing house for 
processing prior to being sent to the requestor. 
3.6 
Media disclosure 
Set procedures for release of data to a third party should be followed. If 
the means of editing out other personal data does not exist on-site, 
measures should include the following: 
a) 
All requests from the media for access to recorded material will be directed to 
the Council’s Communications Section who will seek a decision to release the 
data. In this event the following procedures shall be adopted:  
i)  
The release of the material must be accompanied by a signed release 
document that clearly states what the data will be used for and sets out 
the limits on its use. 
ii) 
 The release form shall state that the receiver must process the data in a 
manner prescribed by the data controller, e.g. specific identities/data that 
must not be revealed. 
iii) 
It shall require that proof of any editing must be passed back to the data 
controller, either for approval or final consent, prior to its intended use 
by the media (protecting the position of the data controller who would 
be responsible for any infringement of Data Protection legislation and the 
System’s Code of Practice). 
iv) 
The release form shall be considered a contract and signed by both 
parties 
 
3.7 
Exemptions to the Provision of Information 
In considering a request made under the provisions of Section 7 of the Data Protection 
Act 1998, reference may also be made to Section 29 of the Act which includes, but is 
not limited to, the following statement: 
 
Personal data processed for any of the following purposes - 
 
i)  the prevention or detection of crime 
ii)   the apprehension or prosecution of offenders 
are exempt from the subject access provisions in any case to the extent to which the 
application of those provisions to the data would be likely to prejudice any of the 
matters mentioned in this subsection. 
 
3.8 
Criminal Procedures and Investigations Act, 1996 
The Criminal Procedures and Investigations Act, 1996 came into effect in April 1997 and 
introduced a statutory framework for the disclosure to defendants of material, which 
the prosecution would not intend to use in the presentation of its own case, (known as 
unused material). An explanatory summary of the provisions of the Act is contained 
within the procedural manual, but disclosure of unused material under the provisions of 
this Act should not be confused with the obligations placed on the data controller by 
Section 7 of the Data Protection Act 1998. 
 London Borough of Greenwich CCTV System Code of Practice   
13 

 
Section 4          Accountability and Public Information 
 
4.1  The Public 
4.1.1  For reasons of security and confidentiality, access to the CCTV monitoring room is 
restricted in accordance with this Code of Practice. 
4.1.2  Cameras will not be used to look into private residential property.  Where the 
equipment permits it,  'Privacy zones' will be programmed into the system as required in 
order to ensure that the interior of any private residential property within range of the 
system is not surveyed by the cameras. If such ‘zones’ cannot be programmed the 
operators will be specifically trained in privacy issues and monitored for compliance via 
spot checks. 
4.1.3  A member of the public wishing to register a complaint with regard to any aspect of The 
System may do so by contacting the System Manager’s office.  All complaints shall be 
dealt with in accordance with London Borough of Greenwich’s complaints procedure, a 
copy of which may be obtained from any of London Borough of Greenwich’s offices or 
via the Council’s website. Any performance issues identified may be considered under 
the organisations disciplinary procedures to which all personnel of London Borough of 
Greenwich are subject. 
4.1.4  All CCTV staff are contractually subject to regulations governing confidentiality and 
discipline.  An individual who suffers damage or distress by reason of any contravention 
of this Code of Practice may be entitled to compensation. 
 
 4.2  System Owner 
4.2.1  The System Owner will have unrestricted personal access to the CCTV monitoring 
room and will be responsible for receiving as required regular and frequent reports 
from the system manager.   
4.2.2  Greenwich Council will report to the Crime and Disorder Reduction Partnership which 
will have a specific responsibility for receiving and considering those reports. 
4.2.3  Formal consultation will take place between the owners and the managers of the system 
with regard to all aspects, including this Code of Practice and the Procedural Manual. 
 
4.3 

System Manager 
4.3.1  The nominated manager named at appendix A will have day-to-day responsibility for the 
system as a whole. 
4.3.2  The system will be subject to compliance auditing by Greenwich Councils Corporate 
Information Security Compliance Manager or nominated deputy. 
4.3.3  The system manager will ensure that every complaint is acknowledged in writing within 
five working days, which will include advice to the complainant of the enquiry procedure 
to be undertaken. A formal report will be forwarded to the system owner or his/her 
nominee, giving detail of all complaints and the outcome of relevant enquiries.  
4.3.4  Statistical and other relevant information, including any complaints made, will as 
appropriate be included in the Annual Reports of London Borough of Greenwich, which 
are made publicly available. 
 
 London Borough of Greenwich CCTV System Code of Practice   
14 

4.4 
Public Information 
4.4.1  Code of Practice 
A copy of this Code of Practice shall be published on the Greenwich Council web site, 
and a copy will be made available to anyone on request. 
4.4.2  Annual Report 
The annual report will be issued to the System Owner. 
4.4.3  Signs 
Signs (As Shown below) will be placed in the locality of the cameras and at main 
entrance points to the relevant areas. The signs will indicate: 
i)       The presence of CCTV monitoring; 
ii) 
The 'ownership' of the system; 
iii) 
Contact telephone number of the 'data controller' of the system. 
 
 
 London Borough of Greenwich CCTV System Code of Practice   
15 

 
Section 5   Assessment of the System and Code of       
                   Practice 

 
5.1 
Evaluation 
5.1.1  The System will be independently evaluated periodically to establish whether the 
purposes of the system are being complied with and whether objectives are being 
achieved.  The format of the evaluation shall comply with that laid down by the Home 
Office Statistics and Research Directorate in the Home Office Bidding Guidelines as 
follows: 
i) 
An assessment of the impact upon crime: This assessment shall include not only 
the immediate area covered by the cameras but the wider town area, the Police 
Divisional and regional areas and national trends. 

ii) 
An assessment of the incidents monitored by the system 
iii) 
An assessment of the impact on town centre business 
iv) 
An assessment of neighbouring areas without CCTV 
v) 
The views and opinions of the public 
vi) 
The operation of the Code of Practice 
vii) 
Whether the purposes for which the system was established are still relevant 
viii) 
Cost effectiveness 
5.1.2  The results of the evaluation will be published and will be used to review and develop 
any alterations to the specified purpose and objectives of the scheme as well as the 
functioning, management and operation of the system. 
5.1.3  It is intended that evaluations should take place at least every two years. 
 
5.2 
Monitoring 
5.2.1  The system manager will accept day to day responsibility for the monitoring, operation 
and evaluation of the system and the implementation of this Code of Practice. 
5.2.2  The system manager shall also be responsible for maintaining full management 
information as to the data produced by the CCTV operators, for use in the 
management of the system and in evaluations 
 
5.3 Inspection 
 5.3.1  Lay inspectors who have no direct contact or relationship with the operation of the 
system may be appointed by the system owner to be responsible for inspecting the 
operation of the system. 
5.3.2  Inspections should take place annually by no more than two people. The inspectors will 
be permitted access to the CCTV control room, without prior notice and to the 
records held therein, provided their presence does not disrupt the operational 
functioning of the service. Their findings will be reported to the System Owner and 
their visit recorded in the CCTV control room access log. 
5.3.3  Inspectors will be required to sign a declaration of confidentiality (see Appendix E). 
 London Borough of Greenwich CCTV System Code of Practice   
16 

 
Section 6               Human Resources 
 
6.1 

Staffing of the CCTV Control Room and those responsible for the operation 
of the system
 
6.1.1  The CCTV Control Room will be staffed in accordance with the procedural manual.   
Equipment associated with The System will only be operated by authorised personnel 
who will have been properly trained in its use and all monitoring room procedures.  
6.1.2  Every person involved in the management and operation of the system will be issued 
with a personal copy of both the Code of Practice and the Procedural Manual, and will 
be required to sign a confirmation that they fully understand the obligations adherence 
to these documents places upon them and that any breach will be considered as a 
disciplinary offence.  They will be fully conversant with the contents of both documents, 
which may be updated from time to time, and which he / she will be expected to comply 
with as far as is reasonably practicable at all times. 
6.1.3  Arrangement may be made for a police liaison officer to attend meetings in relation to 
this Code of Practice and the procedures covering the operation of CCTV within the 
London Borough of Greenwich area. 
6.1.4  All personnel involved with the system shall receive training in respect of all legislation 
appropriate to their role.  
6.1.5  All staff will be subject to a Criminal Records Bureau check. 
 
6.2 
Discipline 
6.2.1  Every individual with responsibilities under the terms of this Code of Practice and who 
has any involvement with The System to which they refer, will be subject to the 
Greenwich Council discipline code.  Any breach of this Code of Practice or of any 
aspect of confidentiality will be dealt with in accordance with those discipline rules. 
6.2.2  The system manager will accept primary responsibility for ensuring there is no breach of 
security and that the Code of Practice is complied with.  He/she has day-to-day 
responsibility for the management of the control room and for enforcing the discipline 
rules.    
6.3 
Declaration of Confidentiality 
Every individual with responsibilities under the terms of this Code of Practice and who 
has any involvement with The System to which they refer, will be required to sign a 
declaration of confidentiality. (See example at appendix D; see also Section 8 concerning 
access to the monitoring room by others). 
 
 London Borough of Greenwich CCTV System Code of Practice   
17 

Section 7               Control and Operation of Cameras 
 
7.1  
Guiding  Principles 
7.1.1  Any appropriately authorised and trained person operating the cameras will act with 
utmost probity at all times. 
7.1.2  The cameras, control equipment, recording and reviewing equipment may only be 
operated by persons who have been trained in their use and the legislative implications 
of their use. 
7.1.3  Every use of the cameras will accord with the purposes and objectives of the system 
and shall be in compliance with this Code of Practice. 
7.1.4  Camera operators will be mindful of exercising prejudices that may lead to complaints 
of the system being used for purposes other than those for which it is intended.  The 
operators may be required to justify their interest in, or recording of, any particular 
individual, group of individuals or property at any time by virtue of the audit of the 
system or by the system manager. 
7.2 
Operation of The System by the Police  
7.2.1  Under certain circumstances the Police may make a request to assume direction of The 
System to which this Code of Practice applies.  Only requests made on the written 
authority of a police officer not below the rank of Inspector will be considered.  Any 
such request will only be accommodated on the personal written authority of the most 
senior representative of the System owners, or designated deputy of equal standing. 
7.2.2  In the event of such a request being permitted, the Monitoring Room will continue to 
be staffed, and equipment operated by, only those personnel who are authorised to do 
so, and who fall within the terms of Sections 6 and 7 of this Code, who will then 
operate under the direction of the police officer designated in the written authority. 
7.2.3  In very extreme circumstances a request may be made for the Police to take total 
control of The System in its entirety, including the staffing of the monitoring room and 
personal control of all associated equipment, to the exclusion of all representatives of 
the System owners.  Any such request should be made to The System manager in the 
first instance, who will consult personally with the most senior officer of The System 
owners (or designated deputy of equal standing).  A request for total exclusive control 
must be made in writing by a police officer not below the rank of Assistant Chief 
Constable or person of equal standing. 
7.3 
Maintenance of the System 
7.3.1  To ensure compliance with the Information Commissioners Code of Practice and that 
images recorded continue to be of appropriate evidential quality The London Borough 
of Greenwich CCTV System shall be maintained in accordance with the requirements of 
the Procedural Manual under a maintenance agreement. 
7.3.2  The maintenance agreement will make provision for regular/ periodic service checks on 
the equipment which will include cleaning of any all weather domes or housings, checks 
on the functioning of the equipment, and any minor adjustments that need to be made 
to the equipment settings to maintain picture quality. 
7.3.3  The maintenance will also include regular periodic overhaul of all the equipment and 
replacement of equipment, which is reaching the end of its serviceable life. 
 London Borough of Greenwich CCTV System Code of Practice   
18 

7.3.4  The maintenance agreement will also provide for ‘emergency’ attendance by a specialist 
CCTV engineer on site to rectify any loss or severe degradation of image or camera 
control. 
7.3.5  The maintenance agreement will define the maximum periods of time permitted for 
attendance by the engineer and for rectification of the problem depending upon the 
severity of the event and the operational requirements of that element of the system. 
7.3.6  It is the responsibility of the System Manager to ensure appropriate records are 
maintained in respect of the functioning of the cameras and the response of the 
maintenance organisation. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 London Borough of Greenwich CCTV System Code of Practice   
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Section 8       Access to, and Security of the CCTV           
                       Control Room and Associated Equipment 
 
8.1 Authorised 

Access 
8.1.1  Only trained or authorised personnel will operate the equipment located within the 
CCTV control room, (or equipment associated with the CCTV System). This may 
include officers of the Metropolitan Police. 
8.2 Public 
access 
8.2.1  Public access to the monitoring and recording facility will be prohibited except for 
lawful, proper and sufficient reasons and only then with the personal authority of the 
system manager.  Any such visits will be conducted and recorded in accordance with the 
Procedural Manual. 
8.3 Authorised 
Visits 
8.3.1  Visits by inspectors do not fall into the scope of the above paragraph and may take place 
at any time, without prior warning.  No more than TWO inspectors will visit at any one 
time.  Inspectors will not influence the operation of any part of the system during their 
visit.  The visit will be suspended in the event that it could disrupt the operational 
functioning of the control room. Any such visit should be recorded in the same way as 
that described above. Compliance auditing and visits by the Corporate Information 
Security Compliance Manager will occur as and when required, and without prior 
notice. 
8.4 
Declaration of Confidentiality 
8.4.1  Regardless of their status, all visitors to the CCTV monitoring room, including 
inspectors and auditors, will be required to sign the visitors book and a declaration of 
confidentiality. 
8.5 Security 
8.5.1  Authorised personnel will normally be present at all times when the equipment is in use.  
If the monitoring facility is to be left unattended for any reason it will be secured.  In the 
event of the monitoring room having to be evacuated for safety or security reasons, the 
provisions of the Procedural Manual will be complied with. 
8.5.2  The monitoring room will at all times be secured by ‘Magnetic-Locks’ operated by the 
CCTV operator and ‘digi-Locks’ requiring a numeric code for entrance. The codes will 
be changed whenever there is a change in personnel. 
 London Borough of Greenwich CCTV System Code of Practice   
20 

 
Section 9               Management of Recorded Material 
 
9.1 Guiding 
Principles 
9.1.1  For the purposes of this Code 'recorded material' means any material recorded by, or 
as the result of, technical equipment which forms part of The System, but specifically 
includes images recorded digitally, or on videotape or by way of video copying, including 
video prints. 
9.1.2  Every video or digital recording obtained by using The System has the potential to be 
admitted in evidence at some point during its life span.  
9.1.3  Members of the community must have total confidence that information recorded about 
their ordinary every day activities by virtue of The System, will be treated with due 
regard to their right to respect for their private and family life. 
9.1.4  It is therefore of the utmost importance that irrespective of the means or format (e.g. 
paper copy, video tape, digital tape, CD, or any form of electronic processing and 
storage) of the images obtained from the system, they are treated strictly in accordance 
with this Code of Practice and the Procedural Manual from the moment they are 
received by the monitoring room until final destruction or erasure.  Every movement 
and usage will be meticulously recorded. 
9.1.5  Access to and use of recorded material will be strictly for the purposes defined in this 
Code of Practice. 
9.1.6  Recorded material will not be copied, sold, otherwise released or used for commercial 
purposes or for the provision of entertainment. 
 
9.2 
Release of data to a third party 
9.2.1  Every request for the release of personal data generated by this CCTV System will be 
referred to the Corporate Information Security Compliance Manager.  
9.2.2  In complying with the Data Protection Act 1998 for the release of data to third parties, 
it is intended, as far as reasonably practicable, to safeguard the individual’s rights to 
privacy and to give effect to the following principles: 
•  Recorded material shall be processed lawfully and fairly, and used only for 
the purposes defined in this Code of Practice; 
•  Access to recorded material will only take place in accordance with the 
standards outlined in this Code of Practice; 
•  The release or disclosure of data for commercial or entertainment purposes 
is specifically prohibited.  
9.2.3  Members of the police service or other agency having a statutory authority to 
investigate and / or prosecute offences may, subject to compliance with this Code of 
Practice, release details of recorded information to the media only in an effort to 
identify alleged offenders or potential witnesses.   
   
 London Borough of Greenwich CCTV System Code of Practice   
21 

9.2.4  If material is to be shown to witnesses, including police officers, for the purpose of 
obtaining identification evidence, it must be shown in accordance with this Code of 
Practice and the Procedural Manual. 
9.2.5  It may be beneficial to make use of ‘real’ video footage for the training and education of 
those involved in the operation and management of CCTV systems, and for those 
involved in the investigation, prevention and detection of crime.  Any material recorded 
by virtue of this CCTV system will only be used for such bona fide training and 
education purposes. Recorded material will not be released for commercial or 
entertainment purposes.  
9.3 
Primary Request To View Data  
a) 
Primary requests to view data generated by the CCTV System are likely to be 
made by third parties for one or more of the following purposes: 
i)  
Providing evidence in criminal proceedings. 
ii) 
The investigation, prevention and detection of crime.(may include the 
identification of offenders) 
iii) 
Identification of witnesses. 
b) 
Third parties, which are required to show adequate grounds for disclosure of data 
within the above criteria, may include, but are not limited to: 
i)  
Police. 
ii) 
Statutory authorities with powers to prosecute. 
c) 
Upon receipt from a third party of a bona fide request for the release of data, the 
data controller shall: 
i) 
Not unduly obstruct a third party investigation to verify the existence of 
relevant data. 
ii) 
Ensure the retention of data which may be relevant to a request, but 
which may be pending application for, or the issue of, a court order or 
subpoena.  A time limit shall be imposed on such retention, which will be 
notified at the time of the request. 
 
9.4 
Secondary Request To View Data 
a) 
A ‘secondary’ request for access to data may be defined as any request being made 
which does not fall into the category of a primary request. Before complying with 
a secondary request, the data controller shall ensure that: 
i)  
The request does not contravene, and  compliance with the request 
would not breach, current relevant legislation, (e.g. Data Protection Act 
1998, Human Rights Act 1998, section 163 Criminal Justice and Public 
Order Act 1994, etc.); 
ii) 
 Any legislative requirements have been complied with, (e.g. the 
requirements of the Data Protection Act 1998);  
iii) 
Due regard has been taken of any relevant case law 
iv) 
The request would pass a test of ‘disclosure in the public interest’ 
b) 
If, in compliance with a secondary request to view data, a decision is taken to 
release material to a third party, the following safeguards shall be put in place 
before surrendering the material: 
 London Borough of Greenwich CCTV System Code of Practice   
22 

i)  
In respect of material to be released under the auspices of ‘crime 
prevention’, written agreement to the release of the material should be 
obtained from a police officer, not below the rank of Inspector. The 
officer should have personal knowledge of the circumstances of the 
crime/s to be prevented and an understanding of the CCTV System Code 
of Practice. 
ii) 
If the material is to be released under the auspices of ‘public well being, 
health or safety’, written agreement to the release of material should be 
obtained from a senior officer within the Local Authority. The officer 
should have personal knowledge of the potential benefit to be derived 
from releasing the material and an understanding of the CCTV System 
Code of Practice. 
9.5 
Video Tapes - Provision & Quality 
9.5.1  To ensure the quality of the tapes, and that recorded information will meet the criteria 
outlined by current Home Office guidelines, the only videotapes to be used with the 
system are those, which have been specifically provided in accordance with the 
Procedural Manual.  
 
9.6 
Video Tapes – Retention 
9.6.1  Recorded tapes will be retained for no more than THIRTY-ONE DAYS.  The tapes will 
then be magnetically erased in full before being reused. 
9.6.2  Videotapes must be always be used and stored in accordance with the Procedural 
Manual.  At the end of their life within the CCTV System they will be magnetically 
erased and certified so as to ensure that no personal data is still available. The tapes can 
then be issued to various sections within the Greenwich Council for usage within 
internal CCTV systems. 
 
9.7 Tape 
Register 
9.7.1  Each tape will have a unique tracking record maintained in accordance with the 
procedural manual, which will be retained for at least three years, after the tape has 
been magnetically erased, certified and passed on.  
 
9.8 Recording 
Policy 
9.8.1  Subject to the equipment functioning correctly, images from each camera will be 
recorded throughout every 24-hour period in 12-hour time-lapse mode, through digital 
multiplexers onto S-VHS videotapes or computer disk. The number of images through 
each multiplexer (or the time number of frames recorded on a digital system) will be 
such that the time between successive frames once played back in time lapse mode shall 
not exceed 4 seconds.   
 
9.8.2  Images from selected cameras will be recorded in real time at the discretion of the 
CCTV operators or as directed by the System Manager. 
9.9 Evidential 
Tapes 
9.9.1  In the event of a tape being required for evidential purposes the procedures outlined in 
the Procedural Manual will be strictly complied with. 
 London Borough of Greenwich CCTV System Code of Practice   
23 

 
Section 10              Video Prints 
 
10.1 Guiding 
Principles 
10.1.1  A video print is a copy of an image or images which exists on videotape / computer disk. 
Such prints are within the definitions of ‘data’ and recorded material. 
10.1.2   Video prints will not be taken as a matter of routine.  Each time a print is made it must 
be capable of justification by the originator who will be responsible for recording the full 
circumstances under which the print is taken in accordance with the Procedural Manual. 
10.1.3  Video prints contain data and will therefore only be released under the terms of this 
Code of Practice. If prints are released to the media in an effort to identify alleged 
offenders or potential witnesses, full details will be recorded in accordance with the 
Procedural Manual. 
10.1.4  A record will be maintained of all video print productions in accordance with the 
Procedural Manual.  The recorded details will include: a sequential number, the date, 
time and location of the incident, date and time of the production of the print and the 
identity of the person requesting the print, (if relevant) and the purpose for which the 
print was taken. 
10.1.5  The records of the video prints taken will be subject to audit in common with all other 
records in the system. 
 London Borough of Greenwich CCTV System Code of Practice   
24 

 
Appendix A   
Key Personnel and Responsibilities 
 
1. 
System Owners 
 
Representative:  
 
Mike Smith - Acting Director of Community Safety & Integrated Enforcement  
 
Tel: 020 8921 3712                    
 
 
Responsibilities: 
 
 
This role includes responsibility to: 
 
 
i)  Ensure the provision and maintenance of all equipment forming part of the 
London Borough of Greenwich System in accordance with contractual 
arrangements, which the owners may from time to time enter into. 
ii)  Maintain close liaison with the System Manager. 
iii) Ensure the interests of the owners and other organisations are upheld in 
accordance with the terms of this Code of Practice. 
iv) Agree to any proposed alterations and additions to the system, this Code of 
Practice and / or the Procedural Manual. 
 
2. System 
Management 
Representative: Keith Archard - CCTV System Manager 
Tel: 020 8921 3255                   
 
  Responsibilities: 
 
  This role includes responsibility to: 
 
 
 
i)  Maintain day-to-day management of the system and staff. 
ii)  Accept overall responsibility for the system and for ensuring that this Code of 
Practice is complied with. 
iv) Maintain direct liaison with the owner of the system. 
v)  Maintain direct liaison with operating partners. 
 
3. Data 
Protection 
 
 

Representative: Graeme James – Corporate Information Security Compliance  
 
   
 
 
 
   Manager 
 
Tel: 020 8921 5712 
 
 
Responsibilities: 
 
This role includes responsibility to: 
 
 
i)  Ensure compliance with the Data Protection Act 1998. 
 
ii)  Manage the Subject Access process. 
 
iii) Perform compliance auditing of the CCTV system. 
 London Borough of Greenwich CCTV System Code of Practice   
25 

 
Appendix B   
Extracts from Data Protection Act 
1998 
 
Section 7 
 
(1) 
Subject to the following provisions of this section and to sections 8 and 9, an individual 
is entitled: 
(a)  to be informed by any data controller whether personal data of which that individual 
is the data subject are being processed by or on behalf of that data controller. 
(b) If that is the case, to be given by the data controller a description of: 
(1) the personal data of which that individual is the data subject; 
(2) the purpose for which they are being or are to be processed; 
(3) the recipients or classes of recipients to whom they are or may be disclosed, 
(c)  to have communicated to him in an intelligible form: 
(1) the information constituting any personal data of which that individual is the 
data subject; 
(2) any information available to the data controller as the source of those data; 
and 
(d) where the processing by automatic means of personal data of which that individual is 
the data subject for the purposes of evaluating matters relating to him such as, for 
example, his performance at work, his creditworthiness, his reliability or his 
conduct, has constituted or is likely to constitute the sole basis for any decision 
significantly affecting him, to be informed by the data controller of the logic involved 
in that decision-taking 
(2) 
A data controller is not obliged to supply any information under subsection  
           (1) unless he has received: 
(a)  a request in writing, and 
(b) except in prescribed cases, such fee (not exceeding the prescribed maximum) as he 
may require. 
(3) 
A data controller is not obliged to comply with a request under this section unless he is 
supplied with such information as he may reasonably require in order to satisfy him as 
to the identity of the person making the request and to locate the information which 
that person seeks. 
(4) 
Where a data controller cannot comply with the request without disclosing information 
relating to another individual who can be identified from that information, he is not 
obliged to comply with the request unless: 
(a) 
the other individual has consented to the disclosure of the information to 
the person making the request, or 
(b) 
it is reasonable in all the circumstances to comply with the request 
without the consent of the other individual. 
 London Borough of Greenwich CCTV System Code of Practice   
26 

(5) 
In subsection (4) the reference to information relating to another individual includes a 
reference to information identifying that individual as the source of the information 
sought by the request; and that subsection is not to be construed as excusing a data 
controller from communicating so much of the information sought by the request as can 
be communicated without disclosing the identity of the other individual concerned, 
whether by the omission of names or other identifying particulars or otherwise. 
(6) 
In determining for the purposes of subsection (4)(b) whether it is reasonable in all the 
circumstances to comply with the request without the consent of the other individual 
concerned, regard shall be had, in particular, to: 
(a) 
any duty of confidentiality owed to the other individual, 
(b) 
any steps taken by the data controller with a view to seeking the consent 
of the other individual,  
(c) 
whether the other individual is capable of giving consent, and 
(d) 
any express refusal of consent by the other individual. 
(7) 
An individual making a request under this section may, in such cases as may be 
prescribed, specify that his request is limited to personal data of any prescribed 
description. 
(8) 
Subject to subsection (4), a data controller shall comply with a request under this 
section promptly and in any event before the end of the prescribed period beginning 
with the relevant day. 
(9) 
If a court is satisfied on the application of any person who has made a request under the 
foregoing provisions of this section that the data controller in question has failed to 
comply with the request in contravention of those provisions, the court may order him 
to comply with the request. 
(10) 
In this section: 
‘prescribed’ means prescribed by the Secretary of State by regulations;  
 
‘the prescribed maximum’ means such amount as may be prescribed;  
the prescribed period’ means forty days or such other period as may be 
prescribed;  
‘the relevant day’, in relation to a request under this section, means the day on 
which the data controller receives the request or, if later, the first day on which 
the data controller has both the required fee and the information referred to in 
subsection (3). 
(11)  Different amounts or periods may be prescribed under this section in relation to 
different cases. 
 London Borough of Greenwich CCTV System Code of Practice   
27 

Section 8 
 
(1) 
The Secretary of State may by regulations provide that, in such cases as may be 
prescribed, a request for information under any provision of subsection (1) of section 7 
is to be treated as extending also to information under other provisions of that 
subsection. 
(2) 
The obligation imposed by section 7(1)(c)(i) must be complied with by supplying the 
data subject with a copy of the information in permanent form unless: 
(a) 
the supply of such a copy is not possible or would involve disproportionate 
effort,  or  
(b) 
the data subject agrees otherwise; 
 
and where any of the information referred to in section 7(1)(c)(i) is expressed in 
 
 terms which are not intelligible without explanation the copy must be 
accompanied   by an explanation of those terms. 
(3) 
Where a data controller has previously complied with a request made under section 7 
by an individual, the data controller is not obliged to comply with a subsequent identical 
or similar request under that section by that individual unless a reasonable interval has 
elapsed between compliance with the previous request and the making of the current 
request. 
(4) 
In determining for the purposes of subsection (3) whether requests under section 7 are 
made at reasonable intervals, regard shall be had to the nature of the data, the purpose 
for which the data are processed and the frequency with which the data are altered. 
(5) 
Section 7(1)(d) is not to be regarded as requiring the provision of information as to the 
logic involved in decision-taking if, and to the extent that, the information constitutes a 
trade secret. 
(6) 
The information to be supplied pursuant to a request under section 7 must be supplied 
by reference to the data in question at the time when the request is received, except 
that it may take account of any amendment or deletion made between that time and the 
time when the information is supplied, being an amendment or deletion that would have 
been made regardless of the receipt of the request. 
(7) 
For the purposes of section 7(4) and (5) another individual can be identified from the 
information being disclosed if he can be identified from that information, or from that 
and any other information which, in the reasonable belief of the data controller, is likely 
to be in, or to come into, the possession of the data subject making the request. 
 
 London Borough of Greenwich CCTV System Code of Practice   
28 

 
 
Appendix C   
Restricted Access Notice 
 
 
WARNING 
 
RESTRICTED ACCESS AREA 
 
Everyone, regardless of status, entering this area 
is required to complete an entry in the Visitors 
book. 
 
Visitors are advised to note the following 
confidentiality clause and entry is conditional on 
acceptance of that clause: 
 
Confidentiality Clause: 
 
‘In being permitted entry to this area you acknowledge that the precise location of 
the CCTV monitoring room is, and should remain, confidential.  You agree not to 
divulge any information obtained, overheard or overseen during your visit.  An 
entry accompanied by your signature in the Visitors book is your acceptance of 
these terms’. 
 
 
 
 
 London Borough of Greenwich CCTV System Code of Practice   
29 

 
Appendix D   
 
Declaration of Confidentiality 
  
Greenwich Council CCTV System
 
 
 
I, ……………………….........................................., am retained by Greenwich Council to perform 
the duty of CCTV Control Room Operator. I have received a copy of the Code of Practice in 
respect of the operation and management of that CCTV System. 
 
I hereby declare that: 
 
I am fully aware of the content of the Code of Practice and understand that all duties which I 
undertake in connection with the Greenwich Council CCTV System must not contravene any 
part of the current Code of Practice, or any future amendments of which I am made aware.  If 
now, or in the future, I am or become unclear of any aspect of the operation of the System or 
the content of The Code of Practice, I undertake to seek clarification of any such uncertainties. 
 
I understand that it is a condition of my employment that I do not disclose or divulge to any 
individual, firm, company, authority, agency or other organisation, any information which I may 
have acquired in the course of, or for the purposes of, my position in connection with the 
CCTV System, verbally, in writing or by any other media, now or in the future, (including such 
time as I may no longer be retained in connection with the CCTV System). In appending my 
signature to this declaration, I agree to abide by the Code of Practice at all times.  
 
I further acknowledge that I have been informed and clearly understand that the 
communication, either verbally or in writing, to any unauthorised person(s) of any information 
acquired as a result of my employment with Greenwich Council may be treated as non-
compliance with the Code of Practice and may be considered a breach of discipline and dealt 
with accordingly, including, if appropriate, the instigation of criminal proceedings. 
 
 
Signed: ….......................................................................Print : ..............................…….................................... 
 
Witness: …….............................................................. Position: ...................................…….......................... 
 
Dated this ……………….......... day of ….........................…. (month)  20….. 
 
 London Borough of Greenwich CCTV System Code of Practice   
30 

 
Appendix E    Inspector’s Declaration of Confidentiality 
 
 
in respect of the London Borough of Greenwich CCTV System 
 
 
I, ................................................................................................ am a voluntary inspector of the 
Greenwich Council CCTV System with a responsibility to monitor the operation of the System 
and adherence to the Code of Practice.  I have received a copy of the Code of Practice in 
respect of the operation and management of that CCTV System. 
 
I hereby declare that: 
 
I am fully conversant with my voluntary duties and the content of that Code of Practice. I 
undertake to inform the System Manager of any apparent contraventions of the Code of 
Practice that I may note during the course of my visits to the monitoring facility. 
 
If now, or in the future I am, or I become unclear of any aspect of the operation of the System 
or the content of The Code of Practice, I undertake to seek clarification of any such 
uncertainties. 
 
I understand that it is a condition of my voluntary duties that I do not disclose or divulge to any 
firm, company, authority, agency, other organisation or any individual, any information which I 
may have acquired in the course of, or for the purposes of, my position in connection with the 
CCTV System, verbally, in writing or by any other media, now or in the future, (including such 
time as I may no longer be performing the role of inspector). In appending my signature to this 
declaration, I agree to abide by the Code of Practice at all times. 
  
 
Signed: ................................................................................. Print: ...................................................................... 
 
 
Witness: ............................................................................. Position: ................................................................ 
 
 
Dated the  ............. day  of ........................................., 20….. 
 
 London Borough of Greenwich CCTV System Code of Practice   
31 

 
Appendix F   Subject Access Request Form 
 

 
DATA SUBJECT ACCESS CCTV APPLICATION FORM 
 
 
Under the terms of the Data Protection Act 1998, an individual is entitled to ask the authority for a copy of 
all the personal information which it holds about him/her for the purposes of providing services to the         
individual. The information, which the individual is entitled to receive from the authority, includes a  
description of these purposes and the recipients to whom the data can be disclosed. This entitlement is 
known as the “Right of Access to Personal Data”. Please complete this form, providing as much information 
as possible, should you wish to exercise your right in requesting disclosure of your data. 
 
 
PLEASE NOTE THAT RECORDED DATA IS ONLY HELD FOR 31 DAYS BEFORE IT IS 
DELETED 
 1. PERSONAL DETAILS 
 
Name: 
Address: 
Telephone Number: 
E-mail Address: 
Gender:  
 
2. INFORMATION REQUIRED                                                                                                        
 
To help us find the CCTV data you require, please complete the following section. 
Date:  
 
Time: 
 
Location:  
Description   
of Incident 
 London Borough of Greenwich CCTV System Code of Practice   
32 

 
3. DECLARATION 
 

I confirm that this is all of the personal data to which I am requesting access and which is held by 
the authority for its purposes. I also confirm that I am the Data Subject and not someone acting 
on his/her behalf. 
 
Signed___________________________________ Mr/Mrs/Ms/Title    
Date_________________ 
 
or 
 
I confirm that I am acting on behalf of the data subject and have submitted proof of my authority 
to do so. 
 
Name 
 
Address  
Tele No. 
 
Signed 
 
Date   
 
 
4. FEE & PROOF OF IDENTITY 
  
Under the Data Protection Act 1998, we are entitled to charge a small administration fee of £10 
for processing your application. Please enclose your cheque, made payable to “Greenwich 
Council”. 
 
We also require evidence that this enquiry is genuine. Therefore please enclose copies of at least 
two proofs of identity, such as a driving licence, passport, recent utility bill etc. 
 
If you are applying on someone else’s behalf, please enclose proof of identity for both the data 
subject and yourself as well as documented authority to act on the Data Subjects behalf. 
 
Failure to provide these documents with your application will mean that your 
request is refused. 

 
5. POSTAL ADDRESS 
  
After completing the application form, please check to ensure that all the information you have 
provided is accurate and all required documents and the fee are enclosed. 
Please return the application form to: 
Greenwich Council 
Corporate Information Security Compliance Manager 
Room 203 
29-37 Wellington Street 
Woolwich 
London 
SE18 6PW 

 
Greenwich Council is committed to the principles defined in the Data Protection Act 1998. 
As such, information on this document will be used only for the purposes described above. 
We may, however, store the data in manual or electronic form, but only for as long as we 
are required to do so by law. 
 
 

 London Borough of Greenwich CCTV System Code of Practice   
33 

 
Appendix G             Location of London Borough of  
                                 Greenwich  CCTV System Cameras 

 
CAMERA   CAMERA LOCATIONS 
REF. 
 
1 HARE 
STREET 

CRETON STREET / McBEAN STREET 

GREENS END / POWIS STREET 

GREENS END WIMPEY BAR 

MARKET STREET/ WELLINGTON STREET 
6 WELLINGTON 
STREET 
7 WILMOUNT 
STREET 

LEISURE CENTRE, WOOLWICH HIGH STREET 
9 LOVE 
LANE 
10 
WOOLWICH NEW ROAD / BERESFORD SQUARE 
11 
LEISURE CENTRE / RIVER WALK 
12 
147 POWIS STREET 
13 
CRETON STREET/ BURTON STREET 
14 
POWIS STREET / BARNARD CLOSE 
15 CLARA 
PLACE 
16 
POWIS STREET / MARKS & SPENCERS 
17 THOMAS 
STREET 
18 
WOOLWICH NEW ROAD, BARCLAYS BANK 
19 
WOOLWICH NEW ROAD/ANGLESEA ROAD 
20 
MARKET STREET/CALDERWOOD STREET 
21 PLUMSTEAD 
ROAD 
22 
WILMOUNT STREET / ANGLESEA AVENUE 
23 
LOVE LANE / PEGGY MIDDLETON HOUSE 
24 
PEGGY MIDDLETON HOUSE FRONT 
25 
LITTLEWOODS / CALDERWOOD STREET 
26 
HARE STREET / BOOTS 
27 
POWIS STREET / MURRAYS YARD 
28 
BERESFORD SQUARE. ICELAND 
29 
ROYAL ARSENAL GARDENS – SKATE PARK 1 
30 
ROYAL ARSENAL GARDENS – EAST BOUNDARY 
31 
NO CAMERA ALLOCATED 
32 
EUROPE ROAD, WOOLWICH DOCK YARD 
33 LEDA 
ROAD 
34 
CLOCK HOUSE WOOLWICH DOCK YARD 
35 
WOOLWICH CHURCH STREET 
36 
RIVER WALK – CANNONS 
37 ANTELOPE 
ROAD 
38 KINGSMAN 
PARADE 
39 
NO CAMERA ALLOCATED 
40 
STADIUM ROAD MAIN ENTRANCE QUEEN ELIZABETH HOSPITAL 
41 
STADIUM ROAD BUS TERMINAL 
42 BAKER 
ROAD 
43 
Mc BEAN STREET/POWIS  STREET 
 London Borough of Greenwich CCTV System Code of Practice   
34 

 
CAMERA   CAMERA LOCATIONS 
REF. 
 
44 
POWIS STREET/CALDERWOOD STREET 
45 GENERAL 
GORDON 
SQUARE 
46 
ARTILLERY PLACE / JOHN WILSON STREET 
47 
ARTILLERY PLACE/ RUSHGROVE STREET 
48 
FRANCES STREET/CAMBRIDGE BARRACKS ROAD 
49 
GREENWICH INDOOR MARKET NEAR COACH & HORSES PUBLIC HOUSE 
50 
NO CAMERA ALLOCATED 
51 
GREENWICH INDOOR MARKET NEAR ADMIRAL HARDY PUBLIC HOUSE 
52 
KING WILLIAM WALK / ROMNEY ROAD 
53 
GREENWICH CHURCH STREET / NELSON ROAD 
54 
GREENWICH CHURCH STREET / CREEK ROAD 
55 
KING WILLIAM WALK / COLLEGE APPROACH 
56 
CUTTY SARK / PIER 
57 
CUTTY SARK / GYPSY MOTH 
58 STOCKWELL 
STREET 
59 
BURNEY STREET CAR PARK 
60 ROYAL 
HILL 
61 
GREENWICH HIGH ROAD / POST OFFICE 
62 
GREENWICH HIGH ROAD / SOUTH STREET 
63 GREENWICH 
PIER 
64 
PARK ROW / CRANE STREET 
65 
PARK ROW / TRAFALGAR ROAD 
66 
CUTTY SARK UNDERGROUND CAR PARK - CP1 
67 
CUTTY SARK UNDERGROUND CAR PARK - CP2 
68 
CUTTY SARK UNDERGROUND CAR PARK - CP3 
69 
KING WILLIAM WALK / NEVADA STREET 
70 
GREENWICH HIGH ROAD - DLR 
71 
EASTNEY STREET / CRANE STREET 
72 
GREENWICH RIVERSIDE WALK / TRINITY 
73 
GREENWICH RIVERSIDE WALK / HOSKIN STREET 
74 
GREENWICH RIVERSIDE WALK / LASSEL STREET 
75 
GREENWICH RIVERSIDE WALK / PELTON STREET 
76 
GREENWICH RIVERSIDE WALK / CADET STREET 
77 
GREENWICH RIVERSIDE WALK / GRANITE STREET 
78 
GREENWICH RIVERSIDE WALK / PIPERS WHARF 
79 
GREENWICH RIVERSIDE WALK / ENDERBY STREET 
80 
GREENWICH RIVERSIDE WALK / REFINERY 
81 
GREENWICH RIVERSIDE WALK / MORDEN WHARF ROAD 
82 
GREENWICH RIVERSIDE WALK / PRIMROSE 
83 
GREENWICH RIVERSIDE WALK  / REACH 
84 
GREENWICH RIVERSIDE WALK / REACH 2 
85 
ST ALPHEGES PASSAGE 
86 
TRAFALGAR ROAD / MAZE HILL 
87 
TRAFALGAR ROAD / MELL STREET 
88 
TRAFALGAR ROAD / CHRISTCHURCH WAY 
89 
TRAFALGAR ROAD/ TYLER STREET 
90 
TRAFALGAR ROAD / BLACKWALL LANE 
91 
TRAFALGAR ROAD / ARMITAGE ROAD 
 London Borough of Greenwich CCTV System Code of Practice   
35 

CAMERA   CAMERA LOCATIONS 
REF. 
 
92 
NO CAMERA ALLOCATED 
93 
NO CAMERA ALLOCATED 
94 
GREENWICH TOWN CENTRE RETAIL DEVELOPMENT 1 
95 
GREENWICH TOWN CENTRE RETAIL DEVELOPMENT 2 
96 
GREENWICH TOWN CENTRE RETAIL DEVELOPMENT 3 
97 
GREENWICH TOWN CENTRE RETAIL DEVELOPMENT 4 
98 
GREENWICH TOWN CENTRE RETAIL DEVELOPMENT 5 
99 
GREENWICH TOWN CENTRE RETAIL DEVELOPMENT 6 
100 
CREEK ROAD/GONSON ROAD 
101 
CREEK ROAD/DEPTFORD CHURCH STREET 
102 
NO CAMERA ALLOCATED 
103 
NO CAMERA ALLOCATED 
104 
NO CAMERA ALLOCATED 
105 
CALDERWOOD CAR PARK LEVEL 1 
106 
CALDERWOOD CAR PARK LEVEL 2 
107 
CALDERWOOD CAR PARK LEVEL 3 
108 
CALDERWOOD CAR PARK LEVEL 4 
109 
CALDERWOOD CAR PARK LEVEL 5 
110 
CALDERWOOD CAR PARK LEVEL 6 
111 
CALDERWOOD CAR PARK LEVEL 7 
112 
CALDERWOOD CAR PARK LEVEL 8 
113 
CALDERWOOD CAR PARK LEVEL 9 
114 
CALDERWOOD CAR PARK LEVEL 10 
115 
POWIS STREET & CAR PARK 
116 
POWIS STREET & CAR PARK 
117 
CALDERWOOD CAR PARK - ENTRANCE 
118 
CALDERWOOD CAR PARK - ENTRANCE UP RAMP  
119 
CALDERWOOD CAR PARK - EXIT DOWN RAMP 
120 
CALDERWOOD CAR PARK - LIFT SAINSBURYS 
121 
CALDERWOOD CAR PARK - BACK STAIRS 
122 
CALDERWOOD CAR PARK - LIFT / STAIRS SAINSBURY END 
123 
CALDERWOOD CAR PARK - STAIRS SAINSBURY END 
124 
CALDERWOOD CAR PARK - LIFT 1 SAINSBURY END 
125 
CALDERWOOD CAR PARK - LIFT 2 SAINSBURY END 
126 
CALDERWOOD CAR PARK - LIFT 1 CLARA PLACE 
127 
CALDERWOOD CAR PARK - LIFT 2 CLARA PLACE 
128 
NO CAMERA ALLOCATED 
129 
NO CAMERA ALLOCATED 
130 
EYNSHAM DRIVE / BYLAND CLOSE 
131 
EYNSHAM DRIVE /FELIXSTOWE ROAD 
132 
EYNSHAM DRIVE TOP OF FLATS  
133 
BOSTAL GARDENS –MCLEOD ROAD/ROCHDALE ROAD 
134 QUEENSCROFT 
PARK 
135 
QUEENSCROFT PARK J/W KINGSGROUND 
136 NEWMARKET 
GREEN 
137 
VISTA FIELD MIDDLE PARK AVENUE 
138 
SIBTHORPE ROAD 
139 HORN 
PARK 
 London Borough of Greenwich CCTV System Code of Practice   
36 

CAMERA   CAMERA LOCATIONS 
REF. 
 
140 GAVESTONE 
ROAD 
141 
WESTHORNE AVENUE JUNCTION WITH  HAIMO ROAD 
142 YORKSHIRE 
GREY 
143 
ELTHAM HIGH STREET/SOWERBY CLOSE 
144 
ELTHAM HIGH STREET/COURT ROAD 
145 
ELTHAM HIGH STREET/PASSEY PLACE 
146 
ELTHAM HIGH STREET/ARCHERY ROAD 
147 
ELTHAM HIGH STREET/FOOTSCRAY ROAD 
148 
WELL HALL ROAD/DUNBLANE ROAD 
149 
WELL HALL ROAD/DOWNMAN ROAD 
150 
WELL HALL ROAD/DICKSON ROAD 
151 
WELL HALL ROUNDABOUT 
152 
WELL HALL ROAD/PRINCE RUPERT ROAD 
153 
WELL HALL ROAD/KIDBROOKE LANE 
154 
WELL HALL ROAD/WELL HALL PARADE 
155 
WELL HALL PLEASAUNCE – TUDOR BARN MOAT 
156 
WELL HALL PLEASAUNCE/WELL HALL ROAD 
157 
WELL HALL PLEASAUNCE – TUDOR BARN  
158 
WELL HALL PLEASAUNCE – BOWLING GREEN 
159 
WELL HALL PLEASAUNCE SERVICE ROAD 
160 
WELL HALL PLEASAUNCE – DEPOT YARD 
161 
WOOLWICH ARSENAL STATION  
162 
WOOLWICH ARSENAL STATION  
163 
WOOLWICH ARSENAL STATION  
164 
WOOLWICH ARSENAL STATION  
165 
WOOLWICH ARSENAL STATION  
166 
WOOLWICH ARSENAL STATION  
167 
WOOLWICH ARSENAL STATION  
168 
WOOLWICH ARSENAL STATION  
169 
WOOLWICH ARSENAL STATION  
170 
WOOLWICH ARSENAL STATION  
171 
WOOLWICH ARSENAL STATION  
172 
WOOLWICH ARSENAL STATION  
173 
WOOLWICH ARSENAL STATION 
174 
WOOLWICH ARSENAL STATION 
175 
WOOLWICH ARSENAL STATION 
176 
WOOLWICH ARSENAL STATION 
177 
PLUMSTEAD HIGH STREET/WESTERN WAY 
178 
PLUMSTEAD HIGH STREET/WALMER TERRACE 
179 PLUMSTEAD 
HIGH 
STREET/HEVERHAM 
180 
PLUMSTEAD HIGH STREET/LAKEDALE ROAD 
181 
PLUMSTEAD HIGH STREET/QUILTER STREET 
182 
PLUMSTEAD HIGH STREET/ST NICS 
183 
PLUMSTEAD SEWER BANK 1 
184 
PLUMSTEAD SEWER BANK 2 
185 
PLUMSTEAD SEWER BANK 3 
186 
PLUMSTEAD SEWER BANK 4 
187 
PLUMSTEAD SEWER BANK 5 
 London Borough of Greenwich CCTV System Code of Practice   
37 

188 
PLUMSTEAD SEWER BANK 6 
189 
PLUMSTEAD SEWER BANK 7 
190 
NATHAN WAY/BOUGHTON ROAD 
191 
NATHAN WAY/KELLNER ROAD 
192 
NATHAN WAY/PURLAND ROAD 
193 
WHITE HART ROAD 
194 PLUMSTEAD 
ROAD/LENTON 
195 PLUMSTEAD 
ROAD/GYRATORY 
196 
PLUMSTEAD ROAD/BURRAGE ROAD 
197 PLUMSTEAD 
ROAD/GALLOSON 
 
 
 London Borough of Greenwich CCTV System Code of Practice   
38 

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