Freedom of Information Act (2000) – Your Rights

All requests are acknowledged and then considered in accordance with the
Freedom of Information Act 2000 (the Act) and a decision letter will be
provided within 20 working days, unless there are exceptional circumstances.

If such circumstances apply you will be provided with an update within that 20
day period. Should the Eastern and Coastal Kent PCT (the PCT) be unable to
fully comply with your request you will be advised why this is the case. If you
are unhappy with the decision or the way your request has been handled, you
have the right to request the PCT to carry out a review.

Prior to requesting such a review, you are encouraged to discuss the process
with the person who dealt with your request. The quickest and easiest way for
the decision to be looked at again is to telephone the person named at the
end of your decision letter. If you remain dissatisfied you can then lodge a
formal complaint with the PCT in writing and addressed to:

Head of IT Strategy and Information Governance
Eastern and Coastal Kent PCT
Brook House
John Wilson Business Park
Chestfield
Whitstable
Kent
CT5 3QT

The PCT will acknowledge receipt and aim to respond as soon as practicable
and in most cases within three months of receipt. If the review will not be
completed within this timescale you will be informed.

The Information Commissioner

If you are still dissatisifed with the decision, you may apply to the Information
Commissioner for a decision on whether thr request for information has been
dealt with in accordance with the Act.

For information on how to make an application to the Information
Commissioner please visit their webiste www.ico.gov.uk. Alternatively, phone
or write to:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 08456 30 60 60

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