Mr Alex Skene

Email: [email address]

Reference: FOICR 9111/08

Date: 31 March 2008

Dear Mr Skene,

FREEDOM OF INFORMATION REQUEST

Thank you for your email of 14 March requesting information on the guidance given to Post Office staff on photograph standards. You also ask a number of questions on this matter.

Your request is being handled in accordance with the terms of the Freedom of Information Act 2000.

We aim to send you a substantive reply to your request within 20 working days of our receiving it on 14 March 2008. Therefore you should receive a substantive response by 15 April 2008.

If you have any queries regarding the handling of your information request please do not hesitate to contact us.

Yours faithfully,

On behalf of the Identity and Passport Service

For advice on how and where to obtain a passport,

call the Passport Adviceline on 0870 521 0410

(24 hours a day, 7 days a week).

You can also email [Identity & Passport Service request email]

or visit www.ips.gov.uk

2