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Case Resolution Directorate Programme Management Office 6th Floor St Anne House 20-26 Wellesley Road Croydon CR0 9XB
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Natasha
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Tel +44 (0)208 604 1645 Fax +44 (0)208 604 1679 Email caseresolution @homeoffice.gsi.gov.uk Web www.ukba.homeoffice.gov.uk |
23 February 2009 |
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Ref: 11094 |
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Dear Madam,
Re: Legacy Casework Queries
Thank you for your email of 25 January 2009 where you have requested information about cases processed by CRTL15 and measures for dealing with complex cases in the Case Resolution Directorate. This falls to be dealt with under the Freedom of Information Act 2000.
Under the Freedom of Information Act 2000 we are required to respond to requests within twenty working days of receipt. Unfortunately we will be unable to respond to your request in this time.
I would like to offer my sincere apologies for this delay and for any inconvenience that this may cause. I would like to assure you that we are dealing with your request as a matter of urgency and that we will send you a substantive response as soon as possible. We aim to send you a substantive reply to your request on 02 March 2009.
If you have any queries regarding the handling of your information request please do not hesitate to contact me in writing at the address listed above.
Yours Faithfully
P Edwards
Case Resolution Directorate