Your ref:   
 
My  ref:  FOI/ECS/Ref. 205656 
Date: 2.02.09 
Contact:  ECS Business Support 
Direct Dial:  01223 715669 
Fax:   
 
E Mail:  [email address]
Office of Environment & Community Services 
 
Deputy Chief Executive, Brian Smith 
 
 
By EMAIL  
 
Box No. CC C1307 
Mr Larmour 
Castle Court 
[FOI #6557 email] 
Castle Hill 
Cambridge 
CB3 0AP 
  
Dear Mr Larmour,  
 
 
Thank you for your recent EIR/FOI request received 22 January 2009, regarding responses 
the council makes to reports by the public of highways defects, specifically: 
 
1) The number of reports of highways defects made to the Council monthly over the last year 
or (preferably) two years. I would prefer it if this includes reports made by post, telephone, 
email and using your web form on the county council web site, but if numbers are only 
available on some of these, then please do provide the figures which are available even if it is 
not complete. It is readily obvious that numbers should be easily obtainable by the council for 
email and the web form at least. 
 
2) Of those which provided contact details in order to receive a response, what proportion 
actually received one.  
 
3) For those times when a response was indeed made, what is the average response time 
between a highways defect report and the provision of a response by the council. 
 
In response to questions 1 and 3 above, please find attached a spreadsheet containing the 
data you have requested. The information is broken down by area as requested (not 
necessarily the team that handled the call), also please note ‘general’ refers to requests that 
are non geographical, i.e. relate to policy). In response to question 2, I have included within 
this spreadsheet the number of anonymous reports received.  
 
If you are unhappy with the service you have received in relation to your request and wish 
either to make a complaint or request a review of our decision, you should write to Helen 
Maneuf, Head of Audit, Scrutiny and Information Governance, Box RES 1405, Room 307, 
Shire Hall, Cambridge, Cambridgeshire CB3 0AP. 
 
If you have any queries regarding this letter please contact me, remembering to quote the 
reference number above in any future communications. 
 
 
Yours sincerely 
 
Anna Keech  
Business Support Officer  
Chief Executive Mark Lloyd 
www.cambridgeshire.gov.uk

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