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Our Ref: FRE/001/002/188
Dear Sir/Madam
FREEDOM OF INFORMATION ACT REQUESTS
Cumbria Teaching Primary Care Trust endeavours to respond to Freedom of Information Act requests in accordance with the Act. We view your request as a valuable insight in to the services that we provide, and an opportunity to identify areas where improvements may be required in the process. We regularly review requests received, identifying any trends that may be apparent, and are committed to learning from the comments and criticism received.
As part of this process The Information Governance Manager carries out twice-yearly evaluations of the responses to Freedom of Information Act requests. This helps us to ensure that the process is meeting the needs of those requesting information and identifies any areas where we may be able to improve our performance.
As someone who has recently made a Freedom of Information Act request we would be grateful if you would consider completing the enclosed questionnaire form and then return it to us in the stamped addressed envelope provided or electronically to:
Please note that whilst there is space on the form for you to complete your name this is completely optional and we would still welcome your comments if you prefer to remain anonymous.
Thank you in anticipation of your assistance. If you have any queries regarding this matter please do not hesitate to contact the Cumbria Teaching Primary Care Trust at the above contact details.
Yours sincerely
Yvonne Salkeld
Information Governance Manager
FREEDOM OF INFORMATION ACT QUESTIONNAIRE
How can we improve?
Please take a moment to help us improve our Freedom of Information processes, and let us know what your experience of our service has been.
1. Request Reference Number:
2.
A. Quality of Service provided
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B. Timely acknowledgement of request
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C. Timeliness of information provided
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D. The degree to which the response answered your request
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E. Ease of understanding the response
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F. Overall helpfulness of the replies
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3. If you marked any questions in part 2 as `Poor', please give your reasons |
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4.
If any of the information was withheld, were you told which exemptions had been applied to the information? |
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5.
Did you receive the information within the 20 working days deadline? If not, were you advised about the delay and kept informed about the progress?
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6.
Did you look at the Trust's website to try to find the information? |
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7.
Is there anything we could have done to improve the service provided? |
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Any additional Comments:
Name (optional)……………………………………………………………………….
Address (optional) …………………………………………………………………….
Please help our equal opportunities monitoring by ticking one of the following boxes:
Ethnic Origin
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Mixed: |
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Other (Black) |
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White / Asian |
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Black Caribbean |
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Other (White) |
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White / Black African |
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Chinese |
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Pakistani |
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White / Black Caribbean |
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Indian |
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White (Eire/ Irish) |
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Other mixed/ background |
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Other Asian |
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White (British) |
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Other |
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Disability
I have a disability |
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I have a learning disability |
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I have no disability |
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I have a serious health issue |
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If you have a disability we can offer further support. Do you wish to discuss you needs with a member of staff.
Yes |
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No |
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Gender
Male |
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Female |
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If you have any further suggestions or comments that might help us to improve the handling of Freedom of Information Act requests please outline them on the reverse of this sheet. Thank you for your assistance. The completed form should be returned to The Information Governance Manager in the stamped addressed envelope provided or electronically to
Trust Headquarters
Penrith Hospital
PENRITH
Cumbria
CA11 8HX
Tel: 01768 245317
Fax: 01768 245318
www.cumbriapct.nhs.uk