LOCAL AUTHORITY REPORT -  Tunbridge Wells BC
For the period ending  31/03/2008
Complaints received 
Benefits
Housing
Other
Planning & 
Public 
Transport 
Total
by subject area   
building 
finance
and 
control
highways
3
0
5
9
0
2
19
01/04/2007  -  
31/03/2008
2006 / 2007
0
2
5
7
0
0
14
2005 / 2006
0
2
2
6
2
3
15
Note: these figures will include complaints that were made prematurely to the Ombudsman and which we referred back to the authority for consideration.
Outside
Premature
Total excl 
Decisions
MI reps
LS
M reps
NM reps
No mal
Omb disc
Total 
jurisdiction
complaints
premature
01/04/2007 - 31/03/2008
 0
 1
 0
 0
 7
 0
 3
 5
 11
 16
2006 / 2007
 0
 0
 0
 0
 5
 1
 4
 4
 10
 14
2005 / 2006
 0
 0
 0
 0
 3
 4
 4
 5
 11
 16
See attached notes for an explanation of the headings in this table.
 
        Average local authority response times 01/04/2007 to 31/03/2008  
 
FIRST ENQUIRIES
Response times
Types of authority 
<= 28 days  29 - 35 days  > = 36 days 
No. of First
Avg no. of days    
% 
% 
% 
 Enquiries
to respond
District Councils  
56.4 
24.6 
19.1 
01/04/2007 - 31/03/2008
Unitary Authorities  
41.3 
50.0 
  8.7 
 4
 27.0
Metropolitan Authorities 
58.3 
30.6 
11.1 
2006 / 2007
 3
 19.7
County Councils  
47.1 
38.2 
14.7 
London Boroughs  
45.5 
27.3 
27.3 
2005 / 2006
 2
 27.0
National Park Authorities  
71.4 
28.6 
0.0 
 
Printed: 06/05/2008  14:20 

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