LOCAL AUTHORITY REPORT -  Tunbridge Wells BC
For the period ending  31/03/2006
Complaints received by 
Highways
Housing (not 
Local 
Other
Planning
Total
subject area   
incl. HB)
Taxation
01/04/2005  -  31/03/2006
3
2
2
2
6
15
2004 / 2005
3
6
0
4
11
24
2003 / 2004
1
0
1
0
17
19
Note: these figures will include complaints that were made prematurely to the Ombudsman and which we referred back to the authority for consideration.
Outside
Premature
Total excl 
Decisions
MI reps
LS
M reps
NM reps
No mal
Omb disc
Total 
jurisdiction
complaints
premature
01/04/2005 - 31/03/2006
 0
 0
 0
 0
 3
 4
 4
 5
 11
 16
2004 / 2005
 0
 4
 0
 0
 7
 5
 7
 1
 23
 24
2003 / 2004
 0
 1
 0
 0
 9
 10
 1
 7
 21
 28
See attached notes for an explanation of the headings in this table.
 
        Average local authority response times 01/04/2005 to 31/03/2006 
 
FIRST ENQUIRIES
Response times
Types of authority 
<= 28 days  29 - 35 days  > = 36 days 
No. of First
Avg no. of days    
% 
% 
% 
 Enquiries
to respond
District Councils  
53.2 
25.3 
21.5 
01/04/2005 - 31/03/2006
Unitary Authorities 
41.3 
34.8 
23.9 
 2
 27.0
Metropolitan Authorities 
41.7 
30.5 
27.8 
2004 / 2005
 6
 23.3
County Councils  
55.9 
26.5 
17.6 
London Boroughs  
39.4 
39.4 
21.2 
2003 / 2004
 6
 43.7
National Park Authorities  
100.0 
0.0 
0.0 
 
Printed: 10/05/2006  15:35 

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