This is an HTML version of an attachment to the Freedom of Information request 'Matrix Boards approval'.
Policy and Procedures for the use of
Variable Message Signs by the
Regional Control Centres
Issue 3
February 2007 Text goes here (see guidance)

 
 
February 2007 
 
Variable Message Signs Family of Documents 
 
 
 
 
•  A Guide to Variable Message Signs (VMS) and their Use 
 
•  Policy and Procedures for the use of Variable Message Signs by the 
Regional Control Centres 
 
•  Policy and Procedures for the use of Matrix Signals by the Regional Control 
Centres 
 
•  Traffic Control Centre – Approval of VMS Messages (TCC-SYS-0027) 
 
•  Regional-based Approved Legends for Variable Message Signs 
 
 
 
 
 
 
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February 2007 
 
 

CONTENTS 
 
 
 
Page 
 
 
1 INTRODUCTION .........................................................................1 
 
2 BACKGROUND...........................................................................2 
 

MESSAGE TYPE AND PURPOSE .............................................3 
 
4 POLICY 

ISSUES .........................................................................6 
 
5 USE 

OF 
SIGNS ...........................................................................8 
 
6 SUPPORTING 

ISSUES .............................................................13 
 
 
 
Annexes 
 
 
Annex A: 
Authorised messages 
 
 
 
 
 
14 
 
 
   A1: 
 
Incident Management Messages 
 
Tactical 
Messages 
    15 
Tactical Weather Related Messages  
 
19 
Tactical Messages associated with bus lanes 
22 
Tactical Messages associated with MIDAS   
23 
Tactical 
Diversion 
Messages 
   26 
Site Specific Authorised Messages   
 
27 
 
   A2: 
 
Driver Information Messages 
     Link 
Messages     29 
   
   Network 
Messages 
    32 
 
 
 
 
 
 
 
 
 
 
A3:  Other Messages
Campaign 
Messages 
    33 
Engineers’ 
Facility 
Messages 
   34 
 
Annex B: 
Message Sign Sub-system Priorities Summary 
 
35 
 
Annex C: 

Selective Authorised NTCC Strategic and Driver Information 
Messages 

 
 
 
 
 
 
 
37 
 
Annex D: 
References   
 
 
 
 
 
 
38 
 
Annex E: 
Glossary of Terms  
 
 
 
 
 
42 
 
Annex 
F: 
Contact 
Points 
      45
 
 
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February 2007 
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1 INTRODUCTION 
 
 
1.1 
This document defines the policy and procedures relating to the Regional 
Control Centre (RCC) operation of electronic light emitting text based variable 
message signs. It has been jointly agreed between the Association of Chief 
Police Officers Roads Policing Business Area, the Traffic Management 
Division of the Department for Transport (DfT) and the Highways Agency (HA).  
These signs and the supporting technology are supplied and maintained by 
the HA, and currently operated by the HA. 
 
 
1.2 
These policies and procedures relate to motorways and all-purpose trunk 
roads (APTR) in England and should be read in conjunction with the NMCS2 
Code of Practice 
(1), the Policy and Procedures for the use of Matrix Signals 
by the Regional Control Centres (2), Section 3.1 of the Police Standard 
National Motorway Manual
 (3) and Traffic Officer and RCC Manual with 
Legislation 
(4). 
 
 
1.3 
Variable message signs, together with signals, provide the capability to 
display a wide range of warnings, messages and other traffic information.  
The purpose of these messages is to provide information and advice to 
drivers regarding emergencies, incidents and network management, aimed at 
improving safety, reducing delays and keeping drivers informed. 
 
 
1.4 
This document does not cover the use of variable message signs used to 
support urban traffic management. 
 
 
 
 
 
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February 2007 
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2 BACKGROUND 
 
 
2.1 
For the purpose of this document the phrase Variable Message Sign (VMS) 
will be used to encompass all light emitting variable message signs located on 
motorways and APTR in England which are capable of displaying a variety of 
messages. 
 
 
2.2 
The messages displayed are “traffic signs” within the terms of section 64 of 
the  Road Traffic Regulation Act (RTRA) 1984 (5) and as such each one is 
formally authorised either by way of prescription in the Traffic Signs 
Regulations and General Directions (TSRGD)
 (6) or by special authorisation 
on a site–specific basis or for a specified duration only.  This special 
authorisation is ordinarily undertaken by the Highways Agency’s Designated 
Officer under delegated powers from the DfT. 
 
 
2.3 
In order to achieve a national standard and consistency, the tactical, link and 
network messages used in this document are based on the 2 x 12 format (2 
lines of 12 characters), regardless of whether or not a greater number of 
characters is available on the VMS.   
 
 
2.4 
Prior to 1999 various messages were introduced nationally or locally, many of 
which had similar meaning and format but were not universally available to all 
Police Control Offices (PCOs).  This practice had the potential for confusing 
drivers and reducing the possible impact of the messages.  All the authorised 
messages were therefore distilled and consolidated to form a base menu and 
to accord where possible with a European-wide initiative by the Deputy 
European Road Directors (DERDS) (7). This European initiative seeks to 
harmonise the formatting of such messages to avoid confusion, particularly for 
the international road user.   
 
2.5 
This document has now been updated in order to keep up with changes that 
have occurred in operating procedures since the previous issue and to ensure 
that the message set reflects the latest thinking in this area. 
 
 
2.6 
VMS have previously been set by police operators in PCOs.  As the HA has 
introduced RCCs across England, responsibility for setting tactical messages 
has progressively been transferred to HA operators.  The National Traffic 
Control Centre (NTCC) will remain responsible for setting strategic messages. 
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February 2007 
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MESSAGE TYPE AND PURPOSE 
 
 
3.1 
Introduction 
 
There are two main categories of approved messages to be used for specific 
functions.  These are INCIDENT MANAGEMENT and DRIVER 
INFORMATION
. The authorised messages are shown in Annex A and a 
schematic representation of how the various categories should be used is 
shown in Figure 1, although local needs and conditions should be considered 
when applying this policy. 
 
 
3.2 
Incident Management Messages 
 
• Tactical 
messages: 
  
any messages set to assist with local incident/hazard management, 
ordinarily in support of signals, and/or messages set by automated 
systems for similar purposes. 
 
• 
Tactical diversion messages:  
local area messages diverting all or certain classes of traffic from one 
route to another in support of incident/hazard management. 
 
• Site-specific 
messages: 
any message that does not form part of the generally used base menu 
but supports locally agreed site or area specific contingency plans and 
is authorised as such. 
 
3.3 
Driver Information Messages  
 
• Link 
messages: 
any message set to inform the road user of events or conditions 
affecting the motorway or trunk road upon which they are travelling and 
which is not of a directive or instructional nature. 
 
• Network 
messages: 
any message set to inform the road user of events or conditions 
affecting a motorway or trunk road, other than the one on which they 
are travelling, and which is not of a directive or instructional nature. 
 
• Strategic 
messages: 
a wide area advisory diversion signing system which can provide 
specific information to accord with agreed diversionary options – these 
messages are set by the NTCC and some examples of these 
messages can be found in Annex C
 
 
 
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February 2007
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Figure 1: Schematic Diagram Indicating Use of Messages
INCIDENT/HAZARD
 DIVERSION
TACTICAL
ROUTE
MESSAGES
TACTICAL
DIVERSION
MESSAGES
LINK MESSAGES
MOTORWAY 'A'
STRATEGIC
AND/OR
NETWORK
MESSAGES *
LINK MESSAGES
MOTORWAY 'B'
MOTORWAY 'A'
NETWORK
MESSAGES
MOTORWAY 'C'
STRATEGIC AND/OR NETWORK MESSAGES *
*  Strategic and/or network messages provide for wide area
   diversions to avoid traffic entering the affected area
Note:  Although motorways are shown as an example, the
principles apply equally to all-purpose trunk roads
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February 2007 
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3.4 
Other Facilities 
 
• 
Engineers’ test facility: 
 
a display used to enable engineers to test the functionality of the 
equipment. 
 
• Special 
messages: 
 
any message authorised for special events, campaigns etc. which is 
not covered by site specific messages. 
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February 2007 
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4 POLICY 
ISSUES 
 
 
4.1 
The base menu has been designed to cater for all foreseeable events based 
on previous experience throughout England.  Generally the tactical messages 
focus on instructing drivers to take a particular course of action in response to 
a hazard.  All foreseeable events can be catered for with appropriate use of 
the generic message set.  The informatory messages are intended to advise 
drivers of events as they occur and allow them to take an alternative route 
should they so desire. Strategic messages give similar information over a 
wider area and provide details of alternative routes where feasible. 
 
 
 
4.2 
The priority for each message over others is governed by the Message Sign 
Sub-system (MSS) which was agreed between the HA and ACPO Roads 
Policing Operations Forum (RPOF).  A table summarising the priorities for the 
display of messages can be found in Annex B
 
 
4.3 
Flashing amber lanterns are an integral part of VMS. They are intended to 
emphasise messages where compliance is more critical than for those of a 
more general or informative nature (see Annex A).  The application of 
flashing amber lanterns cannot be changed by operators.  The signs 
technology is programmed so that flashing lanterns are automatically 
displayed to support incident management (tactical and tactical diversion) and 
strategic diversionary messages. 
 
 
4.4 
Any application by individual police forces, RCC or any other party for 
variations to the approved base menu should be referred, in the first instance, 
to the VMS Policy Secretariat (see Annex F).  With the exception of issues of 
an emergency or time constrained nature, the proposed changes will be 
subject to national consultation with the Secretary of ACPO RPOF and other 
interested stakeholders before referring the request to the Designated Officer 
for authorisation. 
 
 
4.5 
At times messages which are site or area specific are requested to support 
local incident or traffic management initiatives (eg bridge or tunnel closures) 
(see  Annex A).  Many of these requests relate to some form of major 
commercial enterprise.  Any such application for site specific messages must 
contain an assurance that the message(s) applied for form part of an agreed 
contingency plan involving the emergency services, local authorities and any 
commercial enterprises or outside agency affected by the proposed message 
(eg Dover Port and Channel Tunnel).  The application should be routed via 
the HA’s Area Manager to the Designated Officer for authorisation (see 
Annex F). 
 
 
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February 2007 
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4.6 
Tactical messages should be displayed on VMS to warn drivers of a mobile 
lane closure.  They can also be used for setting out, altering or removing 
traffic management.  They must not be used to replace any fixed signing 
specified in Chapter 8 of the Traffic Signs Manual.  They may be used to 
inform or warn drivers of a temporary and unforeseen incident in or just after 
the road works. 
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February 2007 
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5 USE 
OF 
SIGNS 
 
 
5.1 
Introduction 
 
5.1.1  Information on incidents can be received from a variety of sources including 
police and Traffic Officer (TO) patrols, CCTV, calls from the public and the 
various monitoring systems installed by the HA. Control room operators 
should be guided by motorway police patrols or Traffic Officers at the scene or 
in their absence CCTV before altering any signs and signals already set.   The 
control room operator should also take into consideration any specific local 
requirements that might apply. 
 
5.1.2  The control room operator will balance recommendations and information 
received from patrols against any situation that might have arisen elsewhere. 
In some circumstances, it is necessary for the operator to request a 
neighbouring RCC or other relevant control centres to assist with incident 
management by setting an appropriate message. 
 
5.1.3  It is essential that consistent messages and setting procedures are applied 
nationally to encourage compliance with the message displayed.  It is 
important that signs are switched off immediately when they are no longer 
relevant. 
 
5.1.4 The signals and messages set will depend upon the credibility of the 
information, its source and perceived accuracy.  Operators need to keep 
abreast of developments on the network, including traffic management 
arrangements and other works, to prevent the setting of signals and 
messages which could confuse drivers or, in the extreme, increase danger to 
the public and/or work force. 
 
5.1.5  Note – in the extreme an incorrect lane closure setting could prove fatal. 
 
 
5.2 
Tactical Messages 
 
Unconfirmed Incidents 
 
5.2.1  If any incident resulting in an obstruction or hazard is reported by anyone 
other than a police officer or TO at the scene, or identified via CCTV, it is an 
“unconfirmed” report.  Upon receipt of such a call the operator will deploy a 
police patrol or Traffic Officer and where available activate a 50mph maximum 
speed advised signal together with the message “INCIDENT / SLOW DOWN” 
where a VMS is available.  A notable exception to this is an oncoming 
vehicle
 (see p17). 
 
5.2.2  However, if an operator is reasonably satisfied with the accuracy of the 
information supplied (e.g. information received from a motorway telephone or 
several calls received from different sources giving the same incident location 
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February 2007 
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and description) then the appropriate non lane specific tactical message may 
be set. 
 
5.2.3  In the event that MIDAS is in operation in the area, slow moving or stationary 
traffic will trigger an automatic sequence of signs and signals to warn of the 
hazard, but these can be overwritten  by operators with messages with a 
higher priority, if appropriate (see Annex B).  However, it should be noted that 
the automatic queue protection is lost until manual settings are removed. 
 
5.2.4  Dependent upon the nature of the report, consideration should be given to 
setting signals on both carriageways.   These signs and signals will remain 
illuminated until precise details are confirmed by the patrol and 
removal/amendment is requested.  However operators need to be aware that 
further reports received could involve more than one incident and it is 
sometimes advisable to use a wider area signal setting to cover this situation. 
Location information from mobile phone users, particularly within a featureless 
road environment, can in many cases be inaccurate and details provided 
need to be treated with caution.  Confirmation of location should be sought. 
 
5.2.5  The use of signals at unconfirmed incidents is covered by Ref (2).   
 
Confirmed Incidents 
 
5.2.6  Once the exact location and details of the incident have been verified it may 
well be necessary to set new messages and signals. The police or TO at the 
scene, or control room staff viewing CCTV (where available), will select the 
appropriate action, although where officers are deployed at the scene they 
shall  always be advised of any change in message planned by the control 
room operator.  The officer at the scene will advise the control room of any 
change in the incident as it develops. If a lane is blocked consideration should 
be given to closing an adjacent lane to provide a safety buffer between 
responders on foot and passing traffic.  Weather conditions, the speed and 
the volume of traffic, including that on the opposing carriageway, should 
always be considered.   
 
5.2.7  It is very important that when any message is displayed the section of 
carriageway affected must be monitored to ensure that the message is still 
valid and also that it is removed as soon as the need for its display ceases. 
Delay in clearing inappropriate messages will lead to a loss of public 
confidence in the system.  It should be noted that the automatic queue 
protection is lost until manual settings are removed. 
 
5.2.8  The use of signals at confirmed incidents is covered by Ref (2). 
 
5.2.9  A process flow diagram is shown in Figure 2
 
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February 2007
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Figure 2: Flow Diagram of Action
once an Incident is Reported
INCIDENT
REPORTED
Oncoming
Confirmed
Unconfirmed
vehicle
incident
incident
Is MIDAS
Set blanket
Set
Operational?
ONCOMING
tactical
VEHICLE and
message
20 mph signals
Yes
No
Set INCIDENT
Monitor progress
Liaise with
Incident
SLOW DOWN or
of vehicle and
Officers at the
confirmed
non-lane specific
update Signs &
scene before
tactical message
Signals
any change
Is MIDAS
Incident
Set
setting
Incident
cleared
new message
No
adequate?
cleared
No
and signals
Yes
Yes
Monitor regularly
Officers at the
Switch off
until incident
Switch off
scene advise of
Sign & Signals
cleared
Signs & Signals
the end of
incident
Switch off
Sign & Signals
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February 2007 
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5.3 
Tactical Diversion Messages 
 
5.3.1  Tactical diversion messages will be used in support of incident management 
only after confirmation with the officer in charge at the scene and the control 
room supervisor.  If it is considered necessary to divert traffic the most 
practical diversion point should be selected and due regard should be paid to 
the capacity of the proposed diversionary route to cater for the intended 
increase in traffic. If the obstruction or closure is of a short duration it is often 
preferable not to divert motorists because of the adverse effect such high 
volumes of traffic can inflict on the surrounding roads and communities. 
 
5.3.2 Approved 
diversion 
routes using symbols are ordinarily signed by the highway 
authorities and full details of agreed local diversions can normally be found in 
Part B of the Police Standard National Motorway Manual or in a separate 
document held at the RCC.  
 
 
5.4 
Site specific authorised messages  
 
5.4.1  In certain areas site specific messages are available to support locally agreed 
contingency plans.  It is essential that these signs are not activated in isolation 
but are used in accordance with the contingency plan. 
 
 
  5.5 
Link Messages 
 
5.5.1  Link messages are normally used to support the management of tactical 
incidents or congestion by the provision of longer distance advice/information 
to motorists.  They are not normally used in conjunction with signals. 
 
5.5.2  Before operating link messages, control room operators should have due 
regard to the likely duration of an incident, the capacity of other routes to 
handle any displaced traffic and the likely impact on other areas. Operators 
need to be aware that an increasing tailback of traffic could necessitate the 
changing of link messages to those of a tactical nature to manage tail-back 
and ongoing monitoring is necessary to cater for this possibility.  The 
operation of these signs could require close co-operation with surrounding 
control rooms where these are responsible for their operation. 
 
 
5.6 
Network Messages 
 
5.6.1  Network messages are used to support both tactical and link messages. 
These are not used in conjunction with signals. Before operating network 
messages, control room operators should have due regard to the likely 
duration of an incident, the capacity of other routes to handle any displaced 
traffic and the likely impact on other areas.  It must be remembered that early 
warning of incidents on other roads will give drivers the opportunity of 
selecting an alternative route. This has the potential to reduce the pressure on 
incident management and congestion.  These signs will require close co-
operation with surrounding control rooms which may well be responsible for 
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February 2007 
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their activation.    In view of the area-wide nature of this signing, the need and 
effect must be closely monitored and the messages removed as soon as 
practicable. 
 
 5.7 
Strategic Diversion Messages 
 
5.7.1  The NTCC is now responsible for setting strategic diversion messages.  They 
should not be implemented except in accordance with the agreed codes of 
practice (e.g. Detailed Local Operating Agreements).  RCCs should ensure 
that the NTCC is advised of all events, variations and the likely duration as 
provided for in the National Guidance Framework. 
 
5.8  

Approved National Campaign Messages 
 
5.8.1  There is a facility to display various campaign messages to raise road safety 
awareness.  Various bodies are consulted on the campaign messages from 
time to time.  These messages are set from a remote site and the control 
room operator will not have access to these messages but will be able to 
overwrite them with messages with a higher priority in the Message Sign Sub-
system (see Annex B). 
 
5.9  
Engineers’ Facility Messages  
 
5.9.1  There is a facility to display various test messages for engineering purposes. 
At times RCCs may be requested to operate these messages to assist the 
engineer. 
 
5.10 Message 
Components 
 
5.10.1 All route numbers have been presented in this document as ”N****” unless 
otherwise stated.  The “N” is limited to “M”, “A” and “B”.  The “*” is limited to 
numerals and “M”.  The brackets for A***(M) type motorways will not be 
displayed on VMS.   
 
5.10.2 All the junction numbers have been presented in this document as “J***”.  The 
“*” is limited to numerals, “A” and “B”. 
 
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6 SUPPORTING 
ISSUES 
 
 
6.1 
Training 
 
6.6.1  To provide control room operators with a suitable understanding of policy and 
practice and to develop the skills required to operate signs and signals, the 
HA will normally provide training for the RCC operators when implementing 
new or updating existing systems. 
 
6.6.2  The HA will consider the provision of appropriate initial, additional or refresher 
training to meet agreed local needs. Written applications from the officer in 
charge of a control room for such training should be addressed to the contact 
in Annex F
 
 
6.2 
Reviews 
 
6.2.1  In order to support ongoing developments regular reviews of the base menu 
and the supporting policy and procedural documentation will be undertaken.  
This process will involve widespread consultation but in the intervening 
periods any suggestions to improve or amend this document should be 
referred to the VMS Policy Secretariat (see Annex F). 
 
 
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ANNEX A: AUTHORISED MESSAGES 
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A1 INCIDENT 
MANAGEMENT 
MESSAGES 
 
A1.1 TACTICAL 
MESSAGES 
 
Definition:
 Any message set for local incident/hazard management ordinarily 
in support of signals and/or messages set by automated systems for similar 
purposes. 
 
Note
: Flashing ambers will automatically operate with these messages.  
Flashing ambers will not be operated on the message component when the 
matrix aspect is set within the sign. 
 
The format for tactical messages should, wherever possible, be: 
Line 1: Nature of the hazard 
Line 2: Advice, location, action or instruction. 
 
 MESSAGE 
  COMMENTS 
 
 
ACCIDENT 
 
To warn drivers of accidents on the main carriageway. 
SLOW DOWN 
 
 
 
ACCIDENT 
 
To warn drivers of accidents on the off-slip. 
ON SLIP ROAD 
 
 
 
ACCIDENT-USE 
 
To support the emergency use of the hard shoulder as a 
HARDSHOULDER 
temporary running lane, only when determined by the officer in 
 
charge of the scene.  Only to be used immediately before or after 
 
the commencement of the temporary use of the hard shoulder 
 
and must be used in conjunction with hard signing (see Section 8 
 
of Police Standard National Motorway Manual.) 
 
 
 
ANIMALS IN 
 
Due to the unpredictability of stray animals, operators should set 
ROAD – SLOW 
these messages on both carriageways on the approach to the 
 
location.  Consideration should also be given to a low speed 
 
setting on the matrix. 
 
 
 
CONGESTION 
 
This message may be used to protect the tailback of traffic but 
SLOW DOWN 
requires monitoring to ensure continued validity. 
 
 
 
DEBRIS IN 
 
This message is used when potentially hazardous objects are 
ROAD – SLOW 
located on the carriageway.  It is suggested that for large objects 
 
and stranded vehicles a more appropriate message would be 
 
OBSTRUCTION SLOW DOWN or STRANDED VEHICLE-SLOW. 
 
 
 
DEBRIS 
 
This message is used when potentially hazardous objects are 
ON SLIP ROAD 
located on the slip road.  It is suggested that for large objects and 
 
stranded vehicles a more appropriate message would be 
 
OBSTRUCTION ON SLIP ROAD. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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February 2007 
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DO NOT USE 
 
To be used when motorists are illegally using the hard shoulder 
HARDSHOULDER 
as a running lane or when there is an incident on the hard 
 
shoulder during planned use as a running lane during road works 
 
and after the hard shoulder has been used as a running lane to 
 
further advise motorists that the temporary arrangement has been 
 
withdrawn. 
 
 
 
INCIDENT 
 
Generally set for unconfirmed incidents.  The duration of this 
SLOW DOWN 
setting should be as short as possible but the message will 
 
remain displayed until precise details are confirmed by the police 
 
or Traffic Officer and removal / amendment is requested.  (See 
 
paragraphs 5.2.1 and 5.2.2.) 
 
 
 
LANE * 
 
A temporary lane closure in support of incident management.  
CLOSED-SLOW 
This message must not be used where a lane drop / gain is in 
 
close proximity (to avoid potential confusion over lane 
 
numbering).  This message must not be used where matrix 
 
signals have already been set to provide lane closure information.  
 
Distance from the actual closure should be considered so as not 
 
to reduce road capacity over too long a distance.   
 
 
 
LANES * * * 
 
Temporary closure of up to three lanes in support of incident 
CLOSED–SLOW 
management.  This message must not be used where a lane drop 
 
/ gain is in close proximity (to avoid potential confusion over lane 
 
numbering).  This message must not be used where matrix 
 
signals have already been set to provide lane closure information.  
 
Distance from the actual closure should be considered so as not 
 
to reduce road capacity over too long a distance.   
 
 
 
 
 
 
LANE CLOSURE 
 
To be used to support a temporary physical lane closure where a 
SLOW DOWN 
lane drop / gain is in close proximity and lane numbering is not 
 
clear. 
 
 
 
MOBILE WORKS 
 
This message should only be used after consultation with the 
SLOW DOWN 
Highways Agency’s Managing Agent and agreed segments of 
 
road in which the Mobile Lane Closure (MLC) will operate are 
 
determined.  The sign will only be displayed within the 
 
predetermined segments.  To be used in conjunction with signals 
 
where available.  Where CCTV is available more precise 
 
monitoring of the MLC’s progress and use of the message can be 
undertaken by control room operators when other demands 
 
permit. 
 
 
 
OBSTRUCTION 
 
To be used where there is a large object obstructing the slip road 
ON SLIP ROAD 
and the resulting tail back is not then affecting the main 
 
carriageway. 
 
 
 
OBSTRUCTION 
 
Message only to be used when no other specific message is 
SLOW DOWN 
suitable for the main carriageway. 
 
 
 
 
 
 
 
 
 
 
 
 
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February 2007 
Page 17 of 46 
 
 
 
ONCOMING 
 
A vehicle travelling against the flow of traffic creates extreme 
VEHICLE 
danger, its movement is unpredictable and signalling 
 
systems must be used immediately to warn of its presence 
 
irrespective of whether the report is confirmed or 
 
unconfirmed.  A blanket 20mph maximum speed advised should 
 
be set in the vicinity of the reported location and the ‘oncoming 
 
vehicle’ message displayed on both carriageways.  Operators 
 
MUST attempt to monitor the progress of the vehicle.  It is 
 
imperative that signals and any messages are regularly updated. 
 
 
 
PEDESTRIANS 
 
This message should be set where, by virtue of their actions, 
IN ROAD – SLOW 
pedestrians appear likely to act unpredictably.  Operators should 
 
consider setting these messages on the approach to the location 
 
on both carriageways.  Consideration should also be given to a 
 
low speed setting on the signals. 
 
 
 
QUEUE 
 
This message may be used to protect the tailback of traffic on the 
ON SLIP ROAD 
off-slip, but then requires regular monitoring to ensure continued 
 
validity. 
 
 
 
QUEUE 
 
This message may be used to protect the tailback of traffic but 
SLOW DOWN 
then requires regular monitoring to ensure continued validity. 
 
 
 
REJOIN MAIN 
 
This message caters for the temporary use of the hard shoulder 
CARRIAGEWAY 
but must be used in conjunction with hard signing and should only 
 
be used in close proximity to the hard signing.  It can also be used 
 
where traffic has been diverted temporarily onto a dedicated 
 
vehicle lane (e.g. bus lane). 
 
 
 
SKID RISK 
 
This message caters for incident-related temporary skid risk such 
SLOW DOWN 
as an oil spillage.  Maximum speed advised may be set after 
 
advice has been sought from the officers at the scene.  The 
 
incident will need to be continuously monitored.  This message 
 
must  not be used for a skid risk generated from design or 
 
structural defects.  Hard signing should be used instead in such a 
 
situation. 
 
 
 
SLIP ROAD 
 
This message is to be used to give advance warning of a slip road 
CLOSED – SLOW 
closure within a tactical environment. 
 
 
 
SLOW MOVING 
 
This message will only be used to support a police or TO escort of 
LARGE LOAD 
an abnormal load which is likely to have a serious adverse affect 
 
on traffic flows.  The control room operator should be regularly 
 
updated with progress allowing a more precise use of the 
 
message. 
 
 
 
SMOKE 
 
This message can be used for smoke originating either inside or 
SLOW DOWN 
outside the boundaries of the road.  Consideration should be 
 
given to the use of this message on both carriageways, but 
 
should be monitored to ensure continued validity. 
 
 
 
 
 
 
 
 
 
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February 2007 
Page 18 of 46 
 
 
 
STRANDED 
 
To be used when there is a vehicle stranded either on the main 
VEHICLE-SLOW 
carriageway or other parts of the road where danger or adverse 
 
driver reaction is likely.  This excludes vehicles correctly 
 
positioned on the hard shoulder. 
 
 
 
VEHICLE FIRE 
 
This message may be used when a vehicle fire has been 
SLOW DOWN 
confirmed by CCTV or an officer at the scene.  This may be 
 
before officer arrives on the scene.  Signalling for lane closure(s) 
may also be applied if available / applicable.  Regular monitoring 
 
is required. 
 
 
 
WORKFORCE IN 
 
Only to be used for the setting up, altering or removal of traffic 
ROAD – SLOW 
management measures on the main carriageway.  At all other 
 
times Chapter 8 ‘hard signing’ is to be used.  It will only be 
 
activated when the workforce is on the scene and they have 
 
contacted the control room by emergency roadside telephones or 
 
some other form of communication agreed locally.  Similarly it 
 
should only be removed when the workforce report completion of 
 
their traffic management task.  It should not be removed, even if 
 
another incident occurs within the immediate vicinity, until the 
 
safety of the workforce can be ensured. 
 
 
 
 
 
 
WORKFORCE 
 
Only to be used for the setting up, altering or removal of traffic 
ON SLIP ROAD 
management measures on the slip road.  At all other times 
 
Chapter 8 ‘hard signing’ is to be used.  It will only be activated 
 
when the workforce is on the scene and they have contacted the 
 
control room by emergency roadside telephones or some other 
 
form of communication agreed locally.  Similarly it should only be 
 
removed when the workforce report completion of their traffic 
 
management task.  It should not be removed, even if another 
 
incident occurs in close proximity on the main carriageway or the 
 
off-slip until the safety of the workforce can be ensured. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

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February 2007 
Page 19 of 46 
A1.2 TACTICAL 
WEATHER RELATED MESSAGES 
 
 
Notes: 
 In many cases it may be more appropriate for the NTCC to set the weather 
message, especially if the weather is widespread, as it is likely that the weather 
event will have a strategic impact. Therefore, close cooperation with the NTCC is 
recommended when setting weather messages.  
Consideration to the location of the messaging setting should be taken, so to allow 
drivers to take appropriate action as required, in a safe manner. 
Care should be taken if setting the following in conjunction with Matrix signs to 
ensure no conflict and they should not be set in a blanket fashion. 
 
 
FLOODS 
 
A confirmed incident of standing water which presents a road 
SLOW DOWN 
safety hazard. 
 
 
 
FOG 
 
To be only used where blanket fog is confirmed to be present, or 
SLOW DOWN 
is set automatically by fog detection equipment.  When set 
 
manually the need for continued use must be carefully monitored.  
 
N.B. care is needed when using CCTV to determine visibility as it 
 
can distort or enhance perception of fog density. 
 
 
 
FOG PATCHES 
 
To be used where there is intermittent or moving fog, particularly 
SLOW DOWN 
where control room or operational staff are not in a position to 
 
continuously monitor visibility.  This message can also be set 
 
automatically by fog detection equipment.  N.B. care is needed 
when using CCTV to determine visibility as it can distort or 
 
enhance perception of fog density. 
 
 
 
GRITTING 
 
This message should only be used after consultation with the 
IN PROGRESS 
Highways Agency Managing Agent and agreed segments of road 
 
in which the gritting lorry / lorries will operate are determined.  It 
 
is not ordinarily used with signals but is intended to provide 
 
warning to road users.  Where CCTV is available, more precise 
 
monitoring of the gritting lorry’s progress and use of the message 
 
can be undertaken by a control room operator when other 
 
demands permit. 
 
 
 
Nn CLOSED TO 
 
This message is used to inform drivers that a section of road, 
HIGH SIDED VEHS 
 
either motorway or trunk road, is closed to high sided vehicles 
 
due to strong crosswinds. To be used in conjunction with other 
 
wind messages for use on 2x16 and 3x18 VMS only. 
 
 
 
Nn J*-J* 
 
This message must only be used when an incidence of deep 
FLOODS 
 
standing water, which presents a significant road safety hazard, 
 
is confirmed between two junctions upon the named road. 
 
 
 
Nn J*-J* 
 
This message must only be used when an incidence of fog 
FOG PATCHES 
 
patches, which presents a significant road safety hazard due to 
 
reduced visibility, is confirmed between two junctions upon the 
 
named road.  It should be noted that fog conditions can change 
 
rapidly, therefore additional care needs to be taken to ensure 
 
suitability of the message. 
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February 2007 
Page 20 of 46 
 
 
 
 
 
 
Nn J*-J* 
 
This message must only be used when an incidence of ice on the 
RISK OF ICE 
 
carriageway, which presents a significant road safety hazard due 
 
to slippery conditions combined with lack of road surface 
 
treatment, is confirmed between two junctions upon the named 
 
road, e.g. freezing rain. 
 
 
 
Nn J*-J* 
 
This message must only be used when an incidence of snow, 
SNOW 
 
which presents a significant road safety hazard due to settling or 
 
severity of fall, is confirmed between two junctions upon the 
 
named road. 
 
 
 
Nn J*-J* 
 
This message must only be used when an incidence of strong 
STRONG WINDS 
 
winds, which presents a significant road safety hazard, is 
 
confirmed between two junctions upon the named road. This 
 
message should only be used when other wind messages are not 
 
appropriate. 
 
 
 
Nn J*-J* 
 
This message must only be used when an incidence of surface 
SURFACE WATER 
 
water, which presents a significant road safety hazard due to the 
 
risk of vehicles aquaplaning, is confirmed between two junctions 
 
upon the named road. 
 
 
 
RISK OF ICE 
 
This message must only be used when a section of 
SLOW DOWN 
 
carriageway(s) is subject to weather conditions that are known to 
 
form ice, e.g. a wet surface combined with freezing temperatures, 
 
and it has not been possible to re-treat said carriageway (post 
 
rain washing original treatment away) in time to prevent ice 
 
forming. 
 
 
 
 
 
 
 
 
 
SPRAY 
 
To be only used in situations where a sudden or sporadic loss of 
SLOW DOWN 
visibility is likely due to surface water.  In addition, this message 
 
MUST NOT be used in a blanket fashion, overriding other 
 
important messages.  As a general guideline, the setting of one 
 
VMS down stream of entry slips maybe considered suitable for 
 
this message. 
 
 
 
SNOW 
 
This message can only be used when snow is confirmed to be 
SLOW DOWN 
falling  and affecting visibility, or has visibly settled on the 
 
carriageway. 
 
 
 
SNOW PLOUGH 
 
This message should only be used after consultation with the 
SLOW DOWN 
Highways Agency Managing Agent and agreed segments of road 
 
in which the snow plough will operate are determined.  The sign 
 
will only be displayed within the predetermined segments.  It is 
 
not ordinarily used with signals but is intended to provide prior 
 
warning to road users.  Where CCTV is available, more precise 
 
monitoring of the snow plough’s progress and use of the 
 
message can be undertaken by control room operators when 
 
other demands permit. 
 
 
 
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February 2007 
Page 21 of 46 
 
 
 
STRONG WINDS 
 
This message is only to be used for indicating strong winds which 
FOR ** MILES 
 
are prevalent for a section of road, immediately following the 
 
sign, and will generally be on sections that are known regularly to 
 
suffer from strong winds, e.g. an unsheltered section of road 
 
between more sheltered sections. 
 
 
 
STRONG WINDS 
 
To be used only to indicate that winds are strong on the following 
ON BRIDGE 
 
bridge.  As for other wind message, the bridge in question should 
 
be known to regularly suffer very strong winds. 
 
 
 
STRONG WINDS 
 
These messages may only be set by the NTCC on strategic 
ON [name] BRIDGE 
 
VMS. These messages are to indicate strong winds affecting 
DELAYS POSSIBLE 
 
traffic on an important (and well known by name) bridge and can 
 
 
be set both tactically and strategically as necessary, e.g. when 
STRONG WINDS 
 
there is a likelihood of delay to traffic. 
ON [NAME] BRIDGE   
EXPECT DELAYS 
 
 
 
 
STRONG WINDS 
 
To be used where strong or gusting winds are likely to cause 
SLOW DOWN 
danger to any class of vehicle. 
 
 
 
SURFACE WATER 
 
This message can only be used when a significant amount of 
SLOW DOWN 
 
surface water is on the carriageway, such that vehicles may be at 
 
risk of aquaplaning/ skidding. 
 
 
 
 
 

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February 2007 
Page 22 of 46 
A1.3  TACTICAL MESSAGES ASSOCIATED WITH BUS LANES 
 

BUS LANE 
 
Indicates that all classes of traffic are precluded from 
CLOSED 
using the bus lane. 
 
 
 
OBSTRUCTION 
 
This message must only be set and removed by 
USE BUS LANE 
the RCC operator under the authority of a police 
 
constable or TO.  The authority shall be recorded 
in the Command & Control log.  
This message can 
be used where an obstruction restricts the use of one 
 
or more running lanes and traffic volume is such that, 
in exceptional cases, the use of the bus lane by all 
classes of traffic is necessary. 
 
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February 2007 
Page 23 of 46 
A1.4  MESSAGES ASSOCIATED WITH MIDAS SUB-SYSTEM AND 
CONTROLLED MOTORWAYS ONLY 
 
Note: 
Flashing ambers will automatically operate with these messages.  Flashing 
ambers will not be operated on the message component when the matrix aspect is 
set within the sign. 
 
The following are existing messages associated with the above.  These messages 
are set automatically by the MIDAS subsystem, but they can be overwritten with 
messages of higher priority by control room operators (see Annex B). 
 
CONGESTION  
This message is exclusively used on Controlled 
STAY IN LANE 
 
Motorways and is not to be used on the approach to 
 
a junction. 
 
 
 
CONGESTION 
 
This message is exclusively used on Controlled 
CAUTION 
Motorways. 
 
 
 
CONGESTION 
 
This message is exclusively used on Controlled 
AFTER JCT 
Motorways. 
 
 
 
QUEUE 
 
This message is exclusively used within the MIDAS 
CAUTION 
system where traffic is either slow moving or 
 
stationary (see Figure 3). 
 
 
 
QUEUE 
 
This message is exclusively used within the MIDAS 
AHEAD 
system where traffic is either slow moving or 
 
stationary (see Figure 3). 
 
 
 
QUEUE  
 
This message is exclusively used within the MIDAS 
AFTER JCT 
system where traffic is either slow moving or 
 
stationary (see Figure 3). 
 
 
 
QUEUE 
 
This message is used within the MIDAS system 
ON SLIP ROAD 
where traffic is either slow moving or stationary on 
 
the slip road (see Figure 4).  Note: this message is 
the only one on this page which is also available for 
manual setting by operators. 
 
 
 

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February 2007
Page 24 of 46
Figure 3: Representation of the Use of Queue
Protection Messages by the MIDAS Sub-system
SIGN No.1
(OFF)
*
QUEUE
SIGN No.2
(OFF)
40
40
40
40
**
QUEUE
SIGN No.3
QUEUE
40
40
40
40
**
CAUTION
SIGN No.4
QUEUE
40
40
40
40
**
CAUTION
SIGN No.5
QUEUE
JCT
60
60
60
60
AHEAD
SIGN No.6
KEY
SIGN No.7
Permanent Signing
QUEUE
AFTER JCT
JCT
Motorway Junction
SIGN No.8
CMI
CMI
CMI
Signalling
EMS
QUEUE
/ MI
/ MI
/ MI
Gantry
AFTER JCT
          on Controlled Motorways,  End  on other trunk roads
H/S
LANE 1 LANE 2 LANE 3
*
LANE 4
** Mandatory speed limit only on Controlled Motorways
P:\Winchester\CAP\ITG\Projects\220982\ACPO VMS Doc\Issue 3\Figure 3_Issue3_Feb_07.vsd

February 2007
Page 25 of 46
Figure 4: Representation of the Use of Queue Protection Messages
by the MIDAS Sub-system for Queue on Slip Road
SIGN No.1
SIGN No.2
SIGN No.3
SIGN No.4
SIGN No.5
JCT
QUEUE
SIGN No.6
KEY
SIGN No.7
Permanent Signing
QUEUE
ON SLIP ROAD
JCT
Motorway Junction
SIGN No.8
CMI
CMI
CMI
Signalling
EMS
QUEUE
/ MI
/ MI
/ MI
Gantry
ON SLIP ROAD
H/S
LANE 1 LANE 2 LANE 3
LANE 4
P:\Winchester\CAP\ITG\Projects\220982\ACPO VMS Doc\Issue 3\Figure 4 endorsed_Issue3_Feb_07.vsd

 
 
February 2007 
Page 26 of 46 
A1.5  TACTICAL DIVERSION MESSAGES 
 
Definition
:  A message diverting all or certain classes of traffic in support of 
incident/hazard management (see 5.3). 
  
Note
: Flashing ambers will automatically operate with these messages.  Flashing 
ambers will not be operated on the message component when the matrix aspect is 
set within the sign. 
 
The format for tactical diversionary messages should, wherever possible, be: 
Line 1: Type of incident or hazard 
Line 2: Information/advice 
 
Line 1 
Line 2 options 
    COMMENTS 
 
 
 
 
DIVERSION 
AT [M***] J*** 
The M*** element shall only be 
 FOLLOW 
(CIRCLE) 
displayed on VMS at motorway-
 
 
FOLLOW 
(SQUARE) 
motorway intersections and shall 
 FOLLOW 
(TRIANGLE) 
refer to the motorway number 
 
FOLLOW (DIAMOND) 
drivers are travelling on. 
 
 
 
 
HGVS 
FOLLOW (CIRCLE) 
None 
 
 
FOLLOW 
(SQUARE) 
 
FOLLOW (TRIANGLE) 
 
 
FOLLOW (DIAMOND) 
 
 
 
 
HGVS – LEAVE 
AT [M***] J*** 
The M*** element shall only be 
 MOTORWAY 
displayed on VMS at motorway-
 
 
motorway intersections and shall 
 
 
refer to the number of the 
motorway drivers are currently 
 
travelling on. 
 
 
 
 
WINDS – HGVS 
FOLLOW (CIRCLE) 
None 
 
 
FOLLOW 
(SQUARE) 
 
FOLLOW (TRIANGLE) 
 
 
FOLLOW (DIAMOND) 
 
 
 
 
HIGH SIDED VEHS 
FOLLOW (CIRCLE) 
Only for use with 2 x 16 and 3 x 
 
 
FOLLOW 
(SQUARE) 
18 VMS.  Note: For MS3s this 
 
FOLLOW (TRIANGLE) 
message will not be displayed on 
the sign when the matrix signal 
 
 
FOLLOW (DIAMOND) 
is set. 
 
 
 
 
N**** CLOSED 
USE N**** 
Must use road numbers rather 
 
 
than names. 
 
 
 
If A627(M) type road number, 
then it  must be shown as 
 
 
A627M. 
 
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February 2007 
Page 27 of 46 
 
A1.6 SITE 
SPECIFIC 
AUTHORISED MESSAGES 
 
Definition
:  Any message that does not form part of the base menu but supports 
locally agreed site or area specific contingency plans. 
 
Note: Flashing ambers will not automatically operate with these messages unless 
specified in the contingency plans. 
 
No format is specified. 
 
The followings are examples only. 
 
 
MESSAGE 
 
COMMENTS 
BRIDGE 
Should only be used in the vicinity of the bridge to 
 
CLOSED 
avoid confusion with other bridges. 
 
 
 
BRIDGE 
To be used immediately following the re-opening of a 
OPEN 
 
bridge. Should only be used in the vicinity of the 
 
bridge to avoid confusion with other bridges. 
 
 
 
CHANNEL TNL 
None 
 
CLOSED 
 
 
 
 
 
 
CHANNEL TNL 
None 
 
* HOUR DELAY 
 
 
 
 
 
 
DARTFORD TNL 
None 
 
CLOSED 
 
 
 
 
 
 
DOVER PORT 
None 
 
CLOSED 
 
 
 
 
 
 
DOVER PORT  
None 
 
* HOUR DELAY 
 
 
 
 
 
 
STRONG WINDS 
Should only be used in the vicinity of the bridge to 
 
ON BRIDGE 
avoid confusion with other bridges. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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February 2007 
Page 28 of 46 
TRAVEL NEWS 
The special authorisation criteria is that these 
TUNE *** FM 
messages should be part of an agreed contingency 
 
plan, elements of which are:  
TRAVEL NEWS 
(i) 
the radio station selected should be by mutual 
agreement with the others in the area;  
TUNE ***.*FM 
(ii) 
the radio station selected agrees to provide 
 
regular and frequent updates from the RCC; 
 
 
(iii) 
the section of the road should be covered by 
 
CCTV; 
 
(iv) 
the RCC agrees to use only when traffic is 
 
stationary or slow moving; 
 
(v) 
the RCC agrees to continuous monitoring of 
 
the CCTV to ensure compliance with the 
 
special authorisation criteria. 
 
 
 
TUNNEL 
Should only be used in the vicinity of the tunnel to 
 
CLOSED 
avoid confusion with other tunnels. 
 
 
 
TUNNEL 
To be used immediately following the reopening of a 
OPEN 
 
tunnel. Should only be used in the vicinity of the 
 
tunnel to avoid confusion with other tunnels. 
 
 
 
WEIGHT CHECK 
None 
 
SLOW DOWN 
 
 
 
 
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February 2007 
Page 29 of 46 
 
A2 
DRIVER INFORMATION MESSAGES 
 
A2.1 LINK 

MESSAGES 
 
Definition:  Any message set to inform the road user of events or conditions 
affecting the highway upon which they are travelling and which is not of a directive or 
instructional nature (see 5.5). 
 
Note: Flashing ambers will not be used with these messages. 
 
The format for these messages should, wherever possible, be: 
Line 1: nature of hazard/situation 
Line 2: location/direction/advice 
 
 
Line 1 
 
Line 2 Options 
 
COMMENTS 
 
 
 
   
ACCIDENT 
 
AFTER 
J*** 
 None 
 
AT J*** EXIT 
   
 
 
 
   
CONGESTION 
 
AFTER 
J*** 
  The guideline for “congestion” is 
 
AT J*** EXIT 
heavy, slow moving traffic with 
 AT 
TOLL 
occasional stationary periods. 
 
 J***-J*** 
When this sign is used it should 
 
 
be monitored to ensure its 
 
 
continued validity. 
 
 
 
   
EXIT CLOSED 
 
TO N**** (E) 
 None 
 
TO N**** (W) 
 
TO N**** (N) 
 
TO N**** (S) 
 
AT J*** 
 
 
 
   
EXITS CLOSED 
 
AT J*** &*** 
  This is for the closure of two 
 
 
 
  consecutive junctions only. 
 
 
 
   
LONG DELAYS 
 
AFTER J*** 
  The guideline for “long delays” is 
 
AT J*** EXIT 
long period of stationary traffic 
 AT 
TOLL 
with occasional periods of 
 J***-J*** 
stop/start movement.  When this 
 
 
sign is used it should be 
 
 
monitored to ensure its 
 
 
continued validity. 
 
   
   
 
   
   
NO PHONES 
 
AWAIT PATROL 
  The AWAIT PATROL message 
 J***-J*** 
can only be used when 
 
FOR ** MILES 
dedicated patrols have been 
 
 
allocated to this task. 
 
 
 
 
 
 
 
 
 
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February 2007 
Page 30 of 46 
 
 
 
   
NEXT SERVICE 
 
AREA CLOSED 
  This message must, ordinarily, 
 
 
be used only after consultation 
 
 
with the service area duty 
 
 
manager. 
 
 
 
   
NO DIESEL AT 
 
NEXT SERVICES 
  These messages must, 
NO FUEL AT 
 
 
  ordinarily, be used only after a 
NO LPG AT 
 
request is received from the 
NO LRP AT 
 
police, TO or service area 
NO PETROL AT 
 
operator in exceptional 
NO UNLEADED AT 
 
circumstances which are related 
 
 
to traffic problems and must 
always be agreed with the 
service area operator and be set 
in a location that gives the driver 
an option to take appropriate 
action. The NTCC shall be 
approached in an emergency or 
when a message with the name 
of the service area is required on 
3x18 VMS at locations in the 
vicinity or further a field.  Due to 
the length of one or more of the 
lines, these messages can only 
be set on 2x16 or larger VMS. 
 
 
 
   
NO DIESEL 
 
AT SERVICES 
  These messages must, 
NO FUEL 
 
 
  ordinarily, be used only after a 
NO LPG 
 
request is received from the 
NO LRP 
 
police or TO in exceptional 
NO PETROL 
 
circumstances which are related 
NO UNLEADED 
 
to traffic problems and agreed 
 
 
with the service area operator.  
The NTCC shall be approached 
in an emergency or when a 
message with the name of the 
service area is required on 3x18 
VMS at locations in the vicinity 
or further a field. 
 
In addition to the above fuel-related messages, the NTCC has the facility to set these 
fuel messages using the specific name of the MSA in question.  Through the use of 
approved abbreviations every MSA on the motorway network can be referred to by 
name on three sizes of VMS.  Indeed, it is preferable for the NTCC to set the 
message.
 
 
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February 2007 
Page 31 of 46 
The following two messages may be used by the operators to support major road 
works only after agreements have been reached with the scheme sponsor from the 
Highways Agency.  These messages should only be displayed on one VMS 2 to 3 
miles before the first of Chapter 8 signs.  This message will also be useful when 
there is a change in traffic management.  It should be noted that these messages 
do not form part of Chapter 8 and shall not be used in conjunction with mobile 
works or workforce in road / on slip road messages.  
These messages can be 
overwritten by operators when other demands arise. 
 
TAKE EXTRA CARE 
  For display on 2x16 only. 
AT ROAD WORKS 
 
   
TAKE EXTRA CARE 
  For display on 3x18 only. 
THROUGH 
ROAD WORKS 
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February 2007 
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A2.2  NETWORK MESSAGES 
 
Definition:  Any messages set to inform the road user of events or conditions 
affecting a motorway or APTR other than the one on which they are travelling and 
which is not of a directive or instructional nature. 
 
Note: Flashing ambers will not be used with these messages. 
 
The format for these messages should, wherever possible, be: 
Line 1:  location/direction/advice 
Line 2:  nature of hazard/situation
 

Line 1 options 
 
Line 2 options 
 
COMMENTS 
N**** EAST 
ACCIDENT 
  The guideline for “congestion” 
N**** WEST 
CLOSED 
is heavy, slow moving traffic 
N**** NORTH 
CONGESTION 
with occasional stationary 
N**** SOUTH 
LONG DELAYS 
periods.  When this sign is 
A**** J*** 
 
used it should be monitored 
A** J***-*** 
to ensure its continued 
A*** J**-*** 
validity. 
A*** J***-** 
 
A**** J**-** 
The guideline for “long 
A** J** & ** 
delays” is long period of 
A** J** &*** 
 
stationary traffic with 
A** J*** &** 
occasional periods of 
A*** J** &** 
movement.  When this sign is 
M*** J*** 
used it should be monitored 
M** J***-*** 
to ensure its continued 
M*** J**-*** 
validity. 
M*** J***-** 
M** J** & ** 
M** J** &*** 
M** J*** &** 
M*** J** &** 

 
 
 
   
M*** J*** 
 
EXIT CLOSED 
  None 
 
 
 
   
A**** CLOSED 
AFTER J*** 
  None 
 J***-J*** 
 

 
AFTER 
N**** 
 AT 
N**** 
 
 
M*** CLOSED 
 
AFTER J*** 
  None 
 J***-J*** 
 AFTER 

N**** 
 AT 
J*** 
 AT 
J*** 
&*** 
 
 
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February 2007 
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A3 OTHER 
MESSAGES 
 
 
A3.1 CAMPAIGN 

MESSAGES 
 
Note: The following messages are displayed from time to time to raise drivers’ 
awareness of road safety in support of Highways Agency and DfT road safety 
campaigns.  Only a selection of messages has been included in this document and 
the RCC operators will not have access to these messages.  These messages will 
be set from a remote site but the operators will be informed of any campaigns by the 
Highways Agency in advance. Control room operators and automated systems are 
able to override these campaign messages with messages with higher priorities (see 
Annex B). 
 
Line 1 
 
Line 2 
 
Line 3 
 
Size of VMS 
 
 
 
 
 
 
 
THINK 
 
DON’T DRIVE TIRED 
 
 
 
3 x 18 
 
 
 
 
 
 
 
DON’T 
 
DRIVE TIRED 
 
 
 
2 x 12 / 2 x 16 
 
 
 
 
 
 
 
THINK 
 
DON’T DRINK 
 
AND DRIVE 
 
3 x 18 
 
 
 
 
 
 
 
DON’T DRINK 
 
AND DRIVE 
 
 
 
2 x 12 / 2 x 16 
 
 
 
 
 
 
 
KEEP 
YOUR 
 DISTANCE  
 
 
2 x 12 / 2 x 16 / 
 
 
 
 
 
 
3 x 18 
 
 
 
 
 
 
 
WATCH   YOUR 
SPEED  
 
 
2 x12 / 2 x 16 / 
 
 
 
 
 
 
3 x 18 
 
 
 

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February 2007 
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A3.2  ENGINEERS’ FACILITY MESSAGES 
 
Note 1: Messages used in RCCs within a controlled motorway area should not use 
the message “SIGNAL UNDER TEST” in the vicinity of signals displaying mandatory 
speed limits. 
 
Note 2: Where extensive area tests of VMS are being conducted consideration 
should be given to using messages containing test patterns only.  Alternatively a 
suitable campaign message may be agreed and authorised in advance.  In the latter 
case it is important to ensure that sufficient time is available to implement the 
message in the RCC. 
 
MESSAGE  
SIZE 
 
COMMENTS 
 
   
 
 
SIGNAL 
2 x 12 / 2 x 16 
 
See Note 1 above. 
 
UNDER TEST 
 
   
 
 
SIGNAL TESTS 
2 x 12 / 2 x 16 
 
See Note 1 above. 
 
(TEST PATTERN) 
 
   
 
 
(TEST PATTERN) 
2 x 12 / 2 x 16 
 
See Note 1 above. 
 
SIGNAL TESTS 
 
   
 
 
SIGNAL UNDER TEST 
3 x 18 
 
See Note 1 above. 
(TEST PATTERN) 
 
(TEST PATTERN) 
 
   
 
 
(TEST PATTERN) 
3 x 18 
 
See Note 1 above. 
SIGNAL UNDER TEST 
 
(TEST PATTERN) 
 
   
 
 
(TEST PATTERN) 
3 x 18 
 
See Note 1 above. 
(TEST PATTERN) 
 
SIGNAL UNDER TEST 
 
   
 
 
(TEST PATTERN) 
2 x 12 / 2 x 16 
 
For use in Controlled Motorway 
 
(TEST PATTERN) 
areas and where displaying a test 
 
   
 
message could cause confusion to 
(TEST PATTERN) 
3 x 18 
 
drivers (i.e. where signals are being 
(TEST PATTERN) 
used to display speed or lane control 
 
(TEST PATTERN) 
instructions nearby) (see Note 2 
 
above). 
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February 2007 
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ANNEX B: MESSAGE SIGN 
SUB-SYSTEM PRIORITY SUMMARY 
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February 2007 
Page 36 of 46 
ANNEX B 
 
MESSAGE SIGN SUB-SYSTEM PRIORITY SUMMARY 
 
VMS Priorities and Layering 
 
 
Similar to the Signals Subsystem each message has a priority value assigned to it.  These 
priorities range from 48 (highest) to 1 (lowest). This helps to determine which message is to 
be displayed on the road when two or more parties/systems try to set the same message 
sign.  The message with the highest priority value is the message that will be displayed to 
motorists, and the other message(s) will be held in a ‘queue’.  If the message being 
displayed is cleared by its layer, the message with the next highest priority requested by the 
other layer(s) and held in the queue will then be displayed. 
 
However, the priority value is applicable only when two or more different layers request a 
message sign to display their message.  If a message sign is displaying a message 
belonging to a layer, and the same layer sets another message, it is the last message to be 
set that will be displayed, irrespective of the assigned priority values of the two messages.  
The first message will be cleared and not put in a queue. 
 
In the current systems there are several parties/systems that can request the setting of 
message signs through the Message Sign Subsystem. The most common of these include; 
 
• 
MI 
Manual Incident – manually set by operators within the RCC. 
• 
SP 
Strategic Plans – Manually set pre-programmed diversions 
• 
SIG 
Automatic set from Signals using the reason code selected by and operator 
• 
MID 
Automatically set by the MIDAS Subsystem 
• 
MET  Automatically set Meteorological Subsystem 
• 
TCC 
Set remotely by the National Traffic Control Centre 
• 
CPN  Set remotely by for Campaign Messages. 
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February 2007 
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ANNEX C: SELECTIVE AUTHORISED 
NTCC STRATEGIC AND DRIVER 
INFORMATION MESSAGES 
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February 2007 
Page 38 of 46 
Annex C – For Information Only 
 
The NTCC also has the ability to set any messages in this document on behalf of the 
Police or the RCC.  The RCC operators should ask the NTCC to remove any 
messages which were set on their behalf promptly when the messages are not 
required. 
 
Operators should be aware that there may be a conflict between messages set by 
the RCC and NTCC.  The NTCC will contact the RCC in the event of conflicting 
messages being displayed on VMS. 
 
 
C1 STRATEGIC 

MESSAGES 
 
Definition:  
A wide area advisory diversion signing system. These messages are 
applicable to 3 x 16 and 3 x 18 signs only. 
 
The setting and removal of these messages is the responsibility of the National 
Traffic Control Centre (NTCC).  The setting and removal of these messages is not 
required by the operators at the RCCs. 
 
However the Strategic Diversion Messages displayed on 1-mile VMS can be 
overwritten by the operators with messages with a higher priority under the Message 
Sign Sub-system (see Annex B). 
 
The format for strategic diversion messages is: 
 
Line 1:  affected route, condition and any location identifier. 
Line 2: intended destination which may be a main town, region or route number, 
together with or without compass direction. 
Line 3:  suggested alternative route. 
 
Examples: 
 
M40 CLOSED J10 
 
M5 ACCIDENT J2 
 
 
FOR LONDON 
FOR SOUTH WEST 
USE M6(S), M1(S) 
USE M6, M42(S) 
 
 
 
 
 
DIVERTED TRAFFIC 
 
DIVERTED TRAFFIC 
  Line 1 changes on the 
FOR LONDON 
FOR SOUTH WEST 
diversion route. 
USE M6(S), M1(S) 
USE M6, M42(S) 
 
 
 
 
 
 
 
 
 
 
 

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February 2007 
Page 39 of 46 
C2 
DRIVER INFORMATION MESSAGES 
 
Note: 
These messages are not available to the RCC operators but may be set on 2 
x12, 2 x 16, 3 x 16 or 3 x 18 VMS by the NTCC.  The “n” in this section may refer to 
more than one character  / numeral. 
 
Line 1 Options 
 
Line 2 Options 
 
COMMENTS 
 
 
 
   
An  
CLOSED 
  This is a Network Message
 
 
 
   
An CLOSED 
 
AT Mn 
 These 
are 
Network Messages
An ACCIDENT 
 
AT An 
   
An DELAYS 
 
AFTER Mn 
   
  
AFTER 
An 
   
 
 
 
   
Mn CLOSED 
 
Jn TO An 
 These 
are 
Network Messages
An CLOSED 
 
Jn TO Mn 
   
 
 
An TO Jn 
   
 
 
Mn TO Jn 
   
 
 
 
   
Mn Jn-An 
 
ACCIDENT 
 These 
are 
Network Messages
Mn Jn-Mn 
 
LARGE LOAD 
   
An Jn-An 
 
CONGESTION 
   
An Jn-Mn 
 
DELAYS 
   
Mn Jn-Jn 
 
LONG DELAYS 
   
An Jn-Jn 
 
 
   
An Jn 
 
 
   
Mn Jn 
 
 
   
 
 
 
   
ACCIDENT   AFTER 
Mn   These 
are 
Link Messages
LARGE LOAD 
 
AFTER An 
   
CONGESTION  
 
   
DELAYS  
 
   
LONG DELAYS 
 
 
   
 
 
 
   
Mn  
ENTRY 
CLOSED 
 These 
are 
Link Messages
An  
ENTRY 
DELAYS 
   
 
 
 
   
An / Mn 
 
EXIT CLOSED 
  These are Link Messages for use on 
An / An 
 
EXIT DELAYS 
  the approach to a roundabout. 
 
 
 
   
 
The NTCC is also capable of displaying 3 x 18 driver information messages.  
Examples: 
 
 
A453 LARGE LOAD 
 
M20 J1-A20 
A34/M4 EXIT 
DELAYS 
ACCIDENT 
ACCIDENT 
AT M1 
LONG DELAYS 
LONG DELAYS 
 
 
 
 
 
 
M25 J14 EXIT 
 
A34 ACCIDENT 
A1 CLOSED AT M62 
CONGESTION 
DELAYS 
 
[blank] 
AFTER A303 
M1 DELAYS AT J36 
 
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February 2007 
Page 40 of 46 
 
 
 
 
 
 
 

ANNEX D: REFERENCES 
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February 2007 
Page 41 of 46 
ANNEX D  
 
References 
 

National Motorway Communications System Two (NMSC2) Code of Practice 
for the use of signalling systems
.  Published by the Department of Transport 
in 1993 
 

Policy and Procedures for the use of Matrix Signals by Regional Control 
Centres
, February 2007 
 

Police Standard National Motorway Manual published by the Roads Policing 
Operations Forum on behalf of the Association of Chief Police Officers, 2002 
 

Highways Agency Traffic Officer and RCC Manual with Legislation
 

Road Traffic Regulation Act (RTRA) 1984 
 

The Traffic Signs Regulations and General Directions 2002.  Statutory 
Instruments 2002 No. 3113 published by The Stationery Office Limited. 
 

The Vienna Convention on Road Signs and Signals, November 1968 and the 
FIVE initiative for harmonised implementation of Variable Message Signs in 
Europe, 1997, by the Deputy European Roads Directors (DERDs) published 
in 1998.  DERDS is superseded by Conférence Européenne des Directeurs 
des Routes (CEDR). 
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February 2007 
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ANNEX E: GLOSSARY 
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February 2007 
Page 43 of 46 
ANNEX E 
 
Glossary 
 
 
Acronym Term 
Meaning 
 
 
 
APTR All-Purpose 
Trunk 
A non-motorway highway which constitutes part of the 
Road 
Highways Agency system of routes for through traffic. 
 
 
ACPO Association 
of 
Chief 
Overall organisation which develops policing policies 
Police Officers 
on behalf of the Police Service as a whole. 
 
 
Chapter 8 
A part of the Traffic Signs Manual which specifies how, 
when and where signs and cones should be placed to 
ensure the safe passage of traffic through or alongside 
road works. 
 
CEDR Conférence 
A group which provides support to the activities of the 
Européenne des 
Road Directors and their national road administrators 
Directeurs des 
in the European Union. 
Routes 
 
 Controlled  Traffic flow activated system automatically setting 
Motorways 
mandatory speed limits and variable message signs 
according to traffic density. 
 
DfT Department 
for The Department for Transport was set up to provide a 
Transport 
stronger focus on delivering the Government's 
 
transport strategy.  The DfT is the parent Government 
Department of which the HA is an agency. 
 
 
Designated Officer 
A member of HA staff authorised to approve messages 
for display on VMS under the terms of the Road Traffic 
Regulation Act. 
 
EMI Enhanced 
Matrix 
A matrix signal for use on Cantilever VMS. 
Indicator 
 
 
Hard Signing 
Physical, fixed signs and cones placed on or alongside 
the highway to convey various messages to motorists. 
 
HA Highways 
Agency 
The Highways Agency is an Executive Agency of the 
 
Department for Transport (DfT), and is responsible for 
operating, maintaining and improving the strategic road 
network in England on behalf of the Secretary of State 
for Transport. 
 
TO Traffic 
Officer  Traffic Officer operating under Part 1 of Traffic 
 
Management Act 2004. 
 
 
Lane Specific 
Messages that identify the lane that the message 
 
Message 
refers to. 
 
 
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February 2007 
Page 44 of 46 
 
Message 
The purport of one or more words used to convey to 
the motorist a particular meaning on the information 
provided. 
 
MSS 
Message Sign Sub-
A system controlling the display of messages on VMS 
system 
based on an agreed priority list. 
 
 Motorway  A special section of road subject to motorway 
 
regulations. 
 
MIDAS Motorway 
Incident Detects incidents, slow and stationary traffic and the 
Detection and 
end of queues and automatically sets appropriate 
Automatic Signalling 
signals and messages. 
 
 
NTCC National 
Traffic  Control office that gathers national network information 
Control Centre 
for the whole HA network and undertakes strategic 
 
traffic management on it. 
 
PCO 
Police Control Office 
The police control room that managed police 
responses and/or sets signals and messages. 
 
RCC Regional 
Control RCCs, in each region of England, managed by the HA 
Centre 
are responsible for network management including 
incident management, planning for road works, 
monitoring road conditions then allocating resources, 
establishing diversion alternatives and setting VMS 
and signals within a region for real-time traffic 
management. 
 
RTRA Road 
Traffic 
The Road Traffic Regulation Act is the main legislation 
Regulation Act 
that specifies procedures for regulating traffic and 
 
placing traffic signs. 
 
 
Signal / Signalling 
Signals are set to support a lane control system; to 
display maximum speed advised or variable speed 
limits; and to warn drivers of fog. 
 
TSRGD Traffic 
Signs 
This is a Statutory Instrument made under the RTRA 
Regulations and 
that specifies the size, colour and type of traffic signs, 
General Directions 
including VMS, and conditions for their use. 
 
 
VMS Variable 
Message 
Within this document, VMS refers to all light emitting 
Signs 
signs that display a message for motorists to read. 
 
 
 
 
 
 
 
 
 
 

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February 2007 
Page 45 of 46 
 
 
 
 
 
 

ANNEX F: CONTACT POINTS 
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February 2007 
Page 46 of 46 
ANNEX F 
 
Contact Points
 
 

Highways Agency VMS, Driver and Web Services Team  
 
Highways Agency 
Broadway 
Broad Street   
 
Tel: 0121 678 8409 
Birmingham  B15 1BL 
Email: [email address] 
 
 
B ACPO/HA 
Partnership 
Officer 
 
Rodney Brown 
ACPO Representative 
c/o Policy & Development Division 
Room C6 
Broadway 
Broad 
Street 
  Tel: 
07884 
113166 
Birmingham  B15 1BL 
Email: [email address] 
 
 

Secretary of the ACPO Roads Policing Operations Forum (RPOF) 
 
Central Motorway Police Group 
Thornbridge Avenue 
Perry Barr 
 
 
Tel: 0121 626 5849 
Birmingham   B42 2AG 
Email: [email address] 
 
 
 
 
 
(on behalf of the Secretary of ACPO RPOF) 
 

Highways Agency’s training provision officer 
 
Trixy Alberga 
Traffic Technology Group (TTG) 
Highways Agency 
Temple Quay House 
2 The Square 
 
Tel: 0117 372 8805 
Bristol BS1 6HA 
 
Email: [email address] 
 
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Further copies of tis documents can be obtained via the HA website at www.highways.gov.uk.
Please quote the publication number PR55/07
© Highways Agency B060371