Restormel Borough Council

Chief Executive - Andrew Tremaine CPFA, ACIS, IRRV

Improvement & Communications Unit

39 Penwinnick Road, St. Austell, Cornwall, PL25 5DR

DX 144560 ST AUSTELL 3

Telephone: (01726) 223300

Fax: (01726( 223301

23 December 2008

Margaret Campbell

Dear Ms Campbell

FREEDOM OF INFORMATION REQUEST REFERENCE NO: 224 - 2008 Campbell

I write in connection with your request for information dated 23 December 2008, which was received by Restormel Borough Council. I note you seek access to the following information:

Information regarding allotments in Restormel.

Your request will now be considered in accordance with the Freedom of Information Act 2000. You will receive a response within the statutory timescale of 20 working days as defined by the Act, subject to the information not being exempt or containing a reference to a third party. In some circumstances the Council may be unable to achieve this deadline. If this is likely you will be informed and given a revised time-scale at the earliest opportunity.

There may be a fee payable to cover disbursements (photocopying and/or distributing the information). If this is the case you will be informed and the 20 working day timescale will be suspended until we receive payment from you. If you chose not to make payment then your request will remain unanswered.

Some requests may also require either full or partial transference to another public authority in order to answer your query in the fullest possible way. Again, you will be informed if this is the case.

Should you wish to discuss your request or if you have any complaints relating to this request, at any time, please contact the Customer Care Officer at the above address. Details of the Council's Complaints Procedure for Freedom of Information Requests are attached for information, which also includes a brief guide to your rights under the Act.

Should any complaint not be resolved to your complete satisfaction, you have the right to apply to the Information Commissioner for a decision.

Yours sincerely

Debbie Burton

Customer Care Officer

RESTORMEL BOROUGH COUNCIL

FREEDOM OF INFORMATION ACT 2000

ENVIRONMENTAL INFORMATION REGULATIONS

Complaints Procedure

Any complaints received in writing will be dealt with in accordance with the following procedure.

Stage 1 - the matter will be dealt with by the Service and Officer most relevant to the complaint. A response will be given within 10 working days.

Stage 2 - in the event of dissatisfaction by the applicant to the complaint response, the matter will be further evaluated by an independent senior officer. A response will be given within 10 working days.

Stage 3 - where the complaint remains unresolved, the applicant will be advised of the option to refer the complaint to the Office of the Information Commissioner at the following address:-

FOI/EIR* Complaints Resolution

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Tel: 01625 545 745

Email: [email address]

* Delete as appropriate

Debbie Burton

Customer Care Officer

Restormel Borough Council

Penwinnick Road

St. Austell

Cornwall

PL25 5DR

01726 223570

[email address]

www.restormel.gov.uk

FREEDOM OF INFORMATION

YOUR RIGHTS TO ACCESS INFORMATION

BRIEF GUIDE

Information can be obtained in the following way:-

The Procedure:

A more detailed leaflet on Freedom of Information is available on request.

Website - http://www.restormel.gov.uk