Date: Sat, 31 Jan 2009 10:00:43 +0000 Subject: Re: Freedom of Information request - Causes of the financial crisis From: Nick Gulliford To: IMFreturns Dear Mr Turner, Your ref: PC40096.ISS00918350 I don't understand why you are writing to Ms Ngan? The response "we have nothing further to add to our previous comments in relation to why the is a commercial decision of the banks" doesn't make sense. Yours sincerely, Nick Gulliford -----Original Message----- Our Ref: PC40096.ISS00918350 In order that we can deal with this matter as quickly as possible please do not delete the Subject line of this email when you reply. You can add further wording to it but please do not Remove "ISS00918350". Dear Ms Ngan Thank you for your email dated 16 January 2009. You have contacted the Financial Services Authority (FSA) in relation to further comments regarding the banking situation, however we have nothing further to add to our previous comments in relation to why the is a commercial decision of the banks. The Customer Contact Centre - how we can help If you have any future questions on financial services and products, you may find it easier to call our Consumer Helpline on 0845 606 1234 (call rates may vary). Before doing so, you can learn about the work we carry out as the point of contact for consumers in our information sheet 'The Customer Contact Centre': http://www.moneymadeclear.fsa.gov.uk/pdfs/ccc_consumer_contact_centre.pdf. Yours sincerely L Turner (Mr) Customer Contact Centre Financial Services Authority Consumer Helpline: 0845 602 2185 (call rates may vary) www.moneymadeclear.fsa.gov.uk Get clear, impartial information from the UK's financial watchdog. No selling. No jargon. Just the facts. ------------------------------------------------------------------- Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies: http://www.whatdotheyknow.com/help/about#officers -------------------------------------------------------------------