Mr Harry Metcalfe

Email: [FOI #5045 email]

Reference: 10842/09

Date: 23 March 2009

Dear Mr H Metcalfe

FREEDOM OF INFORMATION REQUEST

Thank you for your email of 20 December in which you ask for the monthly statistics on the Identity and Passport Service's (IPS) correspondence in relation to the Identity Cards Scheme. I apologise for the unacceptable delay in responding.

Your request has been handled in accordance with the terms of the Freedom of Information Act 2000. We are now in a position to offer a full reply to your request.

You requested the monthly statistics for correspondence for the period October 2007 to September 2008, specifically including:

Please see the separate attachments.

The volume of correspondence on the National Identity Scheme is recorded each month. The detail of the correspondence received is recorded by theme. The list of themes is not exhaustive and can be added to as required. One letter can generate multiple themes.

If you are dissatisfied with this response you may request an independent internal review of any aspect of our handling of your application by submitting your complaint to the address below and quoting reference 10842/08

Information Rights Team
Information and Record Management Service
Home Office
4th Floor, Seacole Building
2 Marsham Street
London
SW1P 4DF

Email: [email address]

During the internal review the department's handling of your information request will be reassessed by members of staff who were not involved in providing you with this response.

Should you remain dissatisfied after this internal review, you will have a right of complaint to the Information Commissioner as established by section 50 of the Freedom of Information Act.

Yours faithfully,

On behalf of James Hall

Chief Executive & Registrar General

Passport Adviceline: 0300 222 0000 (24 hours a day, seven days a week).

Email us at [Identity & Passport Service request email]. Visit our website at www.ips.gov.uk.

2

Headquarters

Parliamentary & Correspondence Management Team

8^th Floor, Globe House

89 Eccleston Square

London

SW1V 1PN

Tel (0300) 222 0000

Fax (0870) 336 9175

Email [Identity & Passport Service request email]

Web www.ips.gov.uk