12 January 2009

Mr T Nunn

Via email ([FOI #4763 email])

Our ref: CS/08/0113/HJP

(Please quote our reference when contacting us)

If telephoning contact Hilary Pook on 020 7217 4734

or if using email send to: [email address]

Dear Mr Nunn

Request for information

In your email of 12 December, you asked for the number and details of the outcomes of social services complaints against the Doncaster Metropolitan Borough Council since 2000. The details are as follows (these are all social services complaints - that is adult care services and children and family services):

Complaints determined from 1 April 2000 to 31 March 2008

That concludes my response and I hope you find the information useful. If you feel I have not dealt properly with your request, you have the right to appeal and, should you wish to do so, I can supply a copy our internal complaints procedure. You also have the right to apply to the Information Commissioner to determine whether your request has been properly dealt with. You should note however that the Commissioner will not consider any complaint where you have not first exhausted our internal complaints process or where there has been undue delay in contacting him. You will be able to obtain further details of the Information Commissioner's role from the website on www.ico.gov.uk.

Yours sincerely

Hilary Pook (Ms)

Communications and Records Manager

LGO 01 (03/08)