Scottish councils. Under the terms of the Data Protection
Act 1998, councils are required to provide you, the data
National Entitlement
subject, with details of the data controller and the purposes
for which will be/are processing your data.
3. The data controller of your personal details will be your
Card Scheme and
council, who will only use the information you have
provided to administer local and national entitlements,
Scottish Citizen’s
unless you have agreed that your personal details can be
shared in the wider public sector. If you have any queries
relating to the data protection, these should be addressed
Account
in writing to your council Data Protection Officer.
4. As data subject, you have a number of rights under the
National Terms & Conditions
Data Protection Act 1998 in relation to the data that is
processed about you. One of these rights is a subject
access right. This means that you have a right to a copy
of the data processed about you which is held in your
st Ay r s h i r e Coun
a
c
council’s computer records as well as some data held in
E
i
l
their manual records. If you want to exercise your right
• w
•
w
k
of subject access, you should send a request in writing
w.east-ayrshire.gov.u
to the Data Protection Officer at your council. The Data
Protection Officer will also be able to provide details of
any charges which may be applicable for supplying for this
information.
5. Your council can only administer your account and deliver
joined-up services if you agree to allow them to share your
personal details internally. These details include name,
date of birth, gender, address and UCRN and will only be
used to facilitate the delivery of joined-up local services.
The UCRN is a unique citizen reference number which is
provided by the Registrar General for Scotland.
6. In addition, you will also be asked whether you agree to
share your personal details with other Scottish public sector
organisations. This will allow these other organisations to
identify and administer any other public service that you
are eligible to receive. For example, if you move house,
and notify your council of a change of address using your
Citizen’s Account, they can automatically share your
change of address details with the other organisations.
This will save you time from having to contact everyone
separately with your new contact details.
7. Cardholders are free to amend their consent to share data
at any time, by contacting your own council.
Renfrewshire
Council
This document can be made available
in other languages and formats on
request (in some cases only a summary
will be provided in translation). If you
or someone you know would like this
information in another language or
format can you please contact your own
council.
Designed by DCC, Public Relations - PB/11/08
This leaflet sets out the national terms and conditions for
4. The signature of a parent / guardian is required on application
3. Your entitlement to concessionary travel may be withdrawn
the Scottish Citizen’s Account and National Entitlement
forms for young people under 12 years. Young people 12
if you are found to be using your card fraudulently / if you are
Card Scheme.
years and over can sign their own application form.
found to be abusing your entitlement to access Scotland-wide
National Entitlement Card Scheme
5. It is the cardholder’s responsibility to inform their council
concessionary travel.
immediately of any change of personal circumstances relevant
4. Travel using a National Entitlement Card is subject to the
to the card (e.g. change of name / address, change in status
normal regulations and conditions of carriage of the bus
The National Entitlement Card is a smartcard, which contains a
that may affect eligibility for concessions, etc).
operators concerned. Your card gives you the same rights as
computer chip with memory that allows you to access different
6. The cardholder must inform their council immediately if their
enjoyed by any full-fare paying passenger.
services using one card. You will need the card to access the
card is lost, stolen, damaged or not working.
Scotland-wide Concessionary Travel Schemes. You may also, if
7. A National Entitlement Card will become invalid if it is
Scotland-wide Free Bus Travel for Older
you wish, use the card to access other locally provided services,
tampered with in any way. The cardholder is responsible for
and Disabled People Additional Terms and
for example library and leisure membership.
keeping the card in good condition.
Conditions
8. Your council/Transport Scotland will not reimburse any costs
Your council issues your National Entitlement Card and may
you may incur in the time between reporting your card lost/
1. Your council/Transport Scotland will not reimburse any costs
provide additional services to the Scotland-wide Concessionary
stolen/damaged and receiving your replacement card through
you may incur in the time between reporting your card lost/
Travel Schemes which can also be accessed using the card (e.g.
the post.
stolen/damaged and receiving your replacement card through
library and/or leisure services). For details of additional services
9. Service providers, including individual councils, have the right
the post.
available and local terms and conditions, please contact your own
to cancel the services they provide to individual cardholders
2. Until Electronic Ticketing Machines have been installed on
council.
should they contravene the Terms and Conditions of their
buses across Scotland, there may be a need for bus drivers
Scottish Citizen’s Account
service. The decision to cancel a service rests solely with the
to withdraw failed/invalid/faulty cards. If this occurs, you
service provider.
will be issued with a seven day temporary bus pass which
A Citizen’s Account is your council’s electronic customer record
10. Councils reserve the right to take any appropriate action
will be accepted on the same bus services as your National
containing all of the details that your council will need in order to
deemed necessary if it is found that a cardholder has abused
Entitlement Card would be. At this point please contact your
contact you – your name address, telephone number etc.
the scheme. In particular, where information is provided with
council to request a replacement National Entitlement Card.
the intention of defrauding the council or any of its service
If you use your card to access other services, for example
Your new Citizen’s Account will include a unique citizen reference
providers.
leisure membership, your leisure centre will still be able to
number (UCRN) that is exclusive to you. This UCRN is linked to
11. Cardholders are free to cancel their National Entitlement
provide membership access until your new card arrives.
the General Registrar Office for Scotland (GROS) and the purpose
Card at any time by writing to or contacting your own council.
of this is to confirm your birth details, which helps to ensure that
12. All services provided in relation to the card are subject to
Scotland-wide Concessionary Travel
no one else can use your identity to set up a fraudulent account;
availability. Councils do not guarantee the availability of any of
Scheme for Young People Additional Terms
and to receive a death message from the GROS, which suspends
the services on the card. Services may be withdrawn without
and Conditions
your account and ensures that no one uses the account in the
prior notice.
event of your death.
13. Councils reserve the right to alter the card Terms and
1. You should not attempt to obtain discounted / free travel
Conditions at any time. Up to date Terms and Conditions will
with your National Entitlement Card if you are not entitled
Together with your personal details this will allow the council
be available at council offices, and on council websites.
to do so. Your entitlement to concessionary travel may be
to maintain your own personal customer record, which helps to
14. All data collected is in accordance with the Data Protection
withdrawn if you are found to be using your card fraudulently.
provide joined up public services.
Act 1998.
2. Your council/Transport Scotland will not reimburse any costs
15. In order to administer the National Entitlement Card scheme,
you may incur in the time between reporting your card/
National Entitlement Card Scheme
details including cardholder’s name, address, date of birth and
rail voucher/concessionary bus card (and ferry vouchers
National Terms & Conditions
gender will be held in the Citizen’s Account.
if applicable) lost/stolen/damaged and receiving your
Scotland-wide Concessionary Travel
replacement card/rail voucher/concessionary bus card (and
1. If you do not wish your National Entitlement Card to be
ferry vouchers if applicable) through the post.
Schemes Additional Terms and Conditions
multi-application (i.e. one card to access many services) your
council can issue you with a separate card for each service
Scottish Citizen’s Account Terms and
1. Because the concessionary travel schemes are national
you access (e.g. one card for use on the bus, another card for
Conditions
schemes, they need to be delivered using a nationally
leisure, another card for library membership). Please contact
recognised card which works as an electronic ticket across
your own council if you would like to request this.
1. If you hold a National Entitlement Card to access a
Scotland. You must, therefore, use a National Entitlement
2. Each National Entitlement Card is intended for the sole use
concessionary fares scheme, you will automatically be given
Card (or National Entitlement Card concessionary bus card
of the cardholder. The cardholder is the person whose name
a “card-only” citizen account which will be used solely for
for young people) to access the concessionary travel schemes.
and photograph appear on the front of the card. It is not
administering the National Entitlement Card Scheme. i.e.
2. You are the only person allowed to use your National
transferable.
your contact details will be held so we know where to re-
Entitlement Card to access the Scotland-wide concessionary
3. A National Entitlement card will be issued by your council, on
issue lost/stolen/damaged cards.
travel scheme. It is not transferable. Allowing someone else
receipt of a fully completed, signed and verified application
2. The Scottish Citizen’s Account, the National Entitlement
to use it is fraud and may lead to your entitlement to Scotland-
form.
Card and the entitlements offered are administered by the
wide concessionary travel being withdrawn.
