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'Haringey Council Local Settlements'.
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5 January 2009
Mr T Nunn
Via email ([FOI #4637 email])
Our ref: CS/08/0108/HJP
(Please quote our reference when contacting us)
If telephoning contact Hilary Pook on 020 7217 4734
or if using email send to: [email address]
Dear Mr Nunn
Request for information
In your email of 9 December, you asked for the individual settlement figures for the 20 local settlements made with the London Borough of Haringey with respect to complaints determined from April 2000 to March 2008.
In three cases, records are no longer held beyond the monetary figure, but otherwise the table on the next page also includes information on other action the settlement covered beyond the payment of a financial remedy.
That concludes my response and I hope you find the information useful. If you feel I have not dealt properly with your request, you have the right to appeal and, should you wish to do so, I can supply a copy our internal complaints procedure. You also have the right to apply to the Information Commissioner to determine whether your request has been properly dealt with. You should note however that the Commissioner will not consider any complaint where you have not first exhausted our internal complaints process or where there has been undue delay in contacting him. You will be able to obtain further details of the Information Commissioner's role from the website on www.ico.gov.uk.
Yours sincerely
Hilary Pook (Ms)
Communications and Records Manager
/…
Haringey social services local settlements April 2000 - March 2008
Case |
Financial remedy |
Other remedy |
A |
£4,257.00 |
No other records still held - unknown |
B |
£600.00 |
none |
C |
£500.00 |
No other records still held - unknown |
D |
£400.00 |
Additional amount to be paid to cover expenses |
E |
£1,650.00 |
Procedural improvements |
F |
£2,750.00 |
Inaccurate information had been supplied to a third party. Letter to correct this also sent. |
G |
£650.00 |
Certain documents placed on complainant's file |
H |
£750.00 |
Procedural improvements |
I |
£700.00 |
None |
J |
3646.77 |
None |
K |
None |
Visit to assess for a service to be provided. |
L |
£500.00 |
Certain documents placed on complainant's file. Apology. |
M |
£500.00 |
No other records still held - unknown |
N |
£1,000.00 |
Independent investigation, with letter of clarification to third party if required by complainant. |
O |
£200.00 |
Reinstate complaint under social services complaints procedure. Review procedures |
P |
None |
Apology. Review and amend procedures |
Q |
£450.00 |
None |
R |
£250.00 |
Change in procedures. |
S |
See right |
£15 per week (savings) to be paid to child in foster care for duration of foster placement. |
T |
None |
Council offered to pay for therapy. Complainant did not want to pursue. |
10th Floor |
T: 020 7217 4620 |
Tony Redmond |
Millbank Tower |
F: 020 7217 4621 |
Chairman |
Millbank |
DX: DX 149243 Victoria 13 |
Nigel Karney |
London |
W: www.lgo.org.uk |
Secretary |
SW1P 4QP |
Advice Team: 0845 602 1983 |
|
LGO 01 (03/08)