Please ask for: Ed Smith

Direct Line: 0116 252 7605

E-mail: [email address]

Fax: (0116) 252 7936

Our Ref: Complaint/WDTK//K/2

Date: 17^th February 2009

Keith

[FOI #4604 email]

Dear Sir

Complaint : Freedom of Information

Further to your email which was received on the 2nd February 2009 where you requested a review of the handling of your request related to the commercial standing of Leicester City Council.

I have now had the opportunity to investigate this matter and enclose for you the following response.

Your request was received on the 8^th December 2008 and therefore a response was due by the 9^th January 2009.

Your request was actioned by the appropriate department and a response was prepared within the statutory timescales.

The Council has recently implemented new procedures for sending out request responses and although your request was forwarded for release correctly, unfortunately on the day it was received several others requests were also issued for response.

Sadly it appears that your response was simply missed due to an administrative over sight and for this I can only apologise.

I note that once you had submitted your review, this error was noted and your response was sent out immediately.

May I thank you for bringing this matter to my attention, and I trust the information you received was of use to you.

Should you be unhappy with the way in which your review has been handled you may write to:

Information Commissioners Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Yours sincerely

Ed Smith

Head of Information Governance