Microsoft Word - Wednesbury LC.doc

NATIONAL BENCHMARKING SERVICE FOR SPORTS
AND LEISURE CENTRES

FACILITY REPORT
FOR
WEDNESBURY LEISURE CENTRE

Prepared by the
Sport Industry Research Centre, Sheffield Hallam University
September 2007

NATIONAL BENCHMARKING SERVICE FOR SPORTS AND
LEISURE CENTRES

CONTENTS

Page

1. INTRODUCTION
1

2.
THE USER SURVEY SAMPLE
2

3.
SUMMARY OF PERFORMANCE FOR WEDNESBURY LEISURE
4
CENTRE

4.
MAP OF CATCHMENT AREA
10

5.
RESULTS: CURRENT PERFORMANCE SCORES FOR
11
WEDNESBURY LEISURE CENTRE

APPENDIX 1: USER SURVEY FREQUENCY DISTRIBUTIONS
30

NBS REPORT FOR WEDNESBURY LEISURE CENTRE

1 INTRODUCTION

1.1
This report has been produced by Sport England’s National Benchmarking Service
for Sports and Leisure Centres (hereafter referred to as ‘NBS’) for Wednesbury
Leisure Centre, which is run by Sandwell Leisure Trust. The report has been
compiled by staff from the Sport Industry Research Centre (SIRC) at Sheffield
Hallam University.

1.2
Before investigating the details of performance for Wednesbury Leisure Centre in
this report, please read the accompanying Guidance document to accompany
facility reports.

1.3
The data in this report is based upon a survey of 352 users of the centre between the
12th and 20th of May 2007, conducted by Leisure Net Solutions; and a financial
return based on the year 1st April 2006 to 31st March 2007. The user survey and
financial return are supplemented by catchment area data provided by the
University of Edinburgh. A catchment area map is provided in section four of this
report.

1.4
Wednesbury Leisure Centre is classified as being a 'wet' centre which means that it
has a swimming pool of at least 20 metres in length but no indoor sports hall that is
of the minimum configuration (of four badminton courts) specified by Sport
England to be classed as having 'dry' provision. The actual floor space of the centre
is 2,422m2 which means that it is benchmarked against comparable centres with a
total floor space of 1,500m2 to less than 3,000m2 (that is medium sized centres) and
it has 2,236m2 of usable space. The catchment area has a relatively high proportion
(30.79%) of residents from NS-SEC 6&7, representing the most disadvantaged
people in society. The centre is managed by a trust. In brief the benchmarking
'families' used for Wednesbury are:

•  Wet (benchmark family of 27 centres)
•  20%+ of catchment population in NS-SEC 6&7 (benchmark family of 41
centres)
•  1,500 to <3000m2 floor space (benchmark family of 49 centres)
•  Trust (benchmark family of 35 centres)

1

2.
THE USER SURVEY SAMPLE

Figure 1: Wednesbury User Survey Characteristics

Note: The survey instrument groups respondents according to the new NS-SEC

classification as used in the 2001 Census and now used as standard in all government surveys.

2.1
The broad nature of the 352 people who took part in the survey is shown in Figure
1. The primary purpose of the data in Figure 1 is for calculating Key Performance
Indicators (KPIs) for comparison against benchmarks, whilst a secondary purpose
is to provide important stakeholders with an overview of the user survey sample.
Venue managers should reflect on the data and qualify the extent to which they are
truly representative of the customer base (157,918 visits in 2006/07). It should be
emphasised that any performance indicator scores dependent on the user survey
findings are governed by the accuracy of the sampling in this survey.

2.2
A further test of representativeness is 'internal representativeness', that is the extent
to which the respondents to the user survey truly reflect the balance of the
programme and usage of the venue. Some key indicators in this regard are shown
in Figure 2.

2

Figure 2: Wednesbury User Survey Balance of Use

Note: the percentages 'swimming' and 'using the pool' may vary because of two factors: first,
many spectators use the pool area; second, the number of non-respondents to each question
differs considerably.

2.3
Swimming was the most frequently stated main activity by survey respondents,
followed by using fitness machines and equipment. These two activities accounted
for 73% of the main activities undertaken during the survey period. Given the
distribution of activities undertaken, it is not surprising that the pool and
gym/fitness centre were the most utilised areas of the facility. It is important that
managers are able to confirm that the distribution of the users is broadly in line
with the centre's overall usage patterns. The vast majority of activities undertaken
were casual (77%) rather than instructor led or club usage. This finding is also
consistent with the nature of swimmers and gym/fitness centre users who form the
bulk of the sample. Over half (57%) of the respondents had some form of leisure
card which gave them reduced price admission to the centre. About one in every
other discounted admission made via leisure card was by people with some form of
disadvantage.

2.4
Assuming that the surveys were conducted randomly and that the user profile
accurately reflects the centre's customer base, we now consider the centre's
performance against a series of Key Performance Indicators and family specific
benchmarks.

3

3.
SUMMARY OF PERFORMANCE FOR WEDNESBURY LEISURE
CENTRE

3.1
The centre's performance is reported first, for the key indicators, relative to CPA
thresholds; and second, for all indicators, relative to the 2006 national benchmarks,
the latest available.

3.2
At the time of reporting, the seven facility performance indicators which had been
proposed for the CPA have now been withdrawn from the CPA. Nevertheless, this
report retains a structure of reporting against the previously proposed CPA
thresholds for these seven indicators. This is because they are a good indication of
national government priorities for sports facilities, and can therefore still be
considered as key indicators for such facilities.

Performance for key indicators relative to proposed CPA thresholds

3.3
The centre's performance is weak relative to the proposed CPA thresholds, with one
of the seven key indicator scores above its upper threshold, two indicator scores
between the thresholds and three indicator scores below the lower CPA threshold.
For the seventh proposed CPA indicator, disabled under 60 years, the measurement
of the indicator has changed and recommended CPA thresholds were not agreed.

4

Performance relative to national benchmarks

3.4
The figures in this section position performance for each indicator relative to the
four quartiles and three benchmarks identified in the general guidance which
accompanies this report. This positioning has been judged by the NBS analysts by
examining 'average' performance across the four family comparisons. These four
comparisons for each indicator are in the detailed performance results in Section 5
below.

Key indicators

Bottom
2nd
3rd
Top
Key indicators
25%
50%
75%
quartile
quartile
quartile
quartile
11-19 years

NS-Sec 6&7

Ethnic minorities

60+ years

Disabled <60 years

Subsidy per visit

3.5
The performance of the centre for key indicators relative to the national
benchmarks offers a more detailed relative positioning than the performance
against the proposed CPA thresholds and in this case presents a similar picture. The
table has been amended to include 'disabled under 60' performance and to exclude
'visits per square metre'. Because the definition of the previously proposed CPA
indicator for visits per square metre was changed by the Audit Commission and
DCMS, to exclude corridors and offices in the measurement of square metres, there
are no benchmarks to compare with at present for this proposed CPA indicator. In
the 'other indicators' part of Section 5 of this report, and in the utilisation summary
below, the visits per square metre indicator is measured in the way that NBS has
always measured it (including corridors and offices in the square metres), and is
compared with the 2006 benchmarks. Furthermore, the centre had actual central
establishment charges which were zero and in the financial return you estimated
what they would have been if they had been charged - the CPA subsidy per visit
calculation includes these estimated central establishment charges in the total costs.
In the 'other indicators' part of Section 5 of this report, the subsidy per visit
indicator is measured by using actual costs, including zero central establishment
charges for your centre.

3.6
One of the key indicator scores, relating to access by social classes 6&7, is in the
top quartile. Three, however, including two access indicators and one efficiency
indicator, are at their bottom quartiles as well as being below the lower CPA

5

threshold, which is relatively weak performance. The indicators for usage by
disabled under 60 years and people aged 60+ are at their second and third quartiles
respectively relative to other similar centres.


Access

Bottom
2nd
3rd
Top
Access indicators
25%
50%
75%
quartile
quartile
quartile
quartile
Females

11-19 years

20-59 years

60+ years

NS-Sec 6&7

Ethnic minorities

Disabled <60 years

Disabled 60+

Unemployed

Discount card holders

Disadvantaged card holders

First visits

3.7
When considering the wider set of access indicators, rather than just those in the
proposed CPA key indicators, the picture is of reasonably good access performance.
It is important to stress that not all the access groups identified are likely to be
important to a social inclusion agenda. Four of the groups which might be seen as
important to social inclusion perform at or above the 75% benchmark level (NS-
SEC 6&7, disabled 60+, disadvantaged card holders, and the unemployed), while
two which are relevant to social inclusion are below their 25% benchmark
performance levels (11-19 years and ethnic minorities). Three other indicators are
in their top quartiles or at the 75% benchmark, but they are not normally considered
relevant to social inclusion, because they are not necessarily disadvantaged user
groups (20-59 years, discount card holders, and first visits).

3.8
Financial performance is poor relative to the benchmarks, with all subsidy related
indicators in their bottom quartiles. All the subsidy scores in the 'other indicators'
figures in Section 5 are calculated using the actual costs, rather than including any
estimated central establishment costs. The financial performance is constrained by
a combination of modest levels of income, reasonably high operating costs (NB
operating cost per visit is in the bottom quartile) and a relatively low throughput for
a centre of this size - see below. One particular component of cost - maintenance
and repair cost - shows top quartile performance in relation to other centres
nationally. Direct income per visit is below its median (50%) benchmark and it is
relevant to note that satisfaction with the value for money of activities and entrance
charges are respectively ninth and fourteenth in the satisfaction rankings, with

6

average customer scores of 4.41 and 4.29 out of 5. This suggests that activity
prices are within the bounds of acceptability for customers.


Financial

Bottom
2nd
3rd
Top
Financial indicators
25%
50%
75%
quartile
quartile
quartile
quartile
Subsidy per visit

Cost recovery

Subsidy per m2

Subsidy per resident

Operating cost per visit

Operating cost per m2

Maintenance and repair

cost per m2
Energy cost per m2

Income per visit

Income per m2

Direct income per visit

Secondary income per visit


Utilisation

Bottom
2nd
3rd
Top
Utilisation indicators
25%
50%
75%
quartile
quartile
quartile
quartile
Visits per m2

% of visits casual

Weekly number of people

visiting
3.9
The main throughput indicator, visits per square metre, is measured in the 'other
indicators' figures in Section 5 by using the total floor space of the centre. This
indicator performs at the second quartile level, the simple product of a modest
number of annual visits for a centre of this size. However, the weekly number of
people visiting performs at the third quartile, suggesting a reasonable market
penetration in the local catchment population. The percentage of visits which are
casual (77%) is quite high by industry standards but whether or not this level of
casual use is appropriate depends on the targeting and programming policies of the
centre.

Satisfaction with and importance of attributes

3.10
The tables below identify five attributes with the largest gaps between importance
and satisfaction, by mean scores and by ranks. These gaps signal the attributes with
the most potential to represent problems, although it should be emphasised that no
attribute has a satisfaction score of less than three, the neutral score (neither

7

satisfied nor dissatisfied), so there are no absolute problems among the attributes
scored in the user survey.

Mean score gaps
Attribute Importance
Satisfaction
Gap
Quality of car parking on site
4.29
3.03
1.26
Water temperature in the swimming pool
4.73
3.97
0.76
Water quality in the swimming pool
4.79
4.13
0.66
Number of people in the pool
4.64
3.98
0.66
Quality of food and drink
3.95
3.55
0.40

Rank gaps
Attribute Importance
Satisfaction
Gap
Water temperature in the swimming pool
4
16
-12
Water quality in the swimming pool
3
14
-11
Quality of equipment
5
12
-7
Cleanliness of activity spaces
2
8
-6
Number of people in the pool
12
15
-3

3.11
Three attributes feature in both of the tables above while four of the attributes in the
second table are amongst the most important to customers. There is a problem with
the pool according to respondents, because water quality and temperature and the
number of people in the pool are among the top five largest gaps under both gap
measurement methods. From the frequency distributions in the appendix, it is
apparent that 7%-10% of respondents were dissatisfied with pool related attributes.
This reinforces the fact that there is not a widespread, absolute problem with such
attributes. A significant minority (41%) of respondents expressed dissatisfaction
with the quality of car parking on site, although it should be noted that this attribute
was rated quite low (17th) in the importance rankings by customers. The gaps for
quality of food and drink, quality of equipment and cleanliness of activity spaces
are small by industry standards and minorities of customers are dissatisfied.

Strengths of the centre as perceived by customers
Attribute Satisfaction
Importance
Mean
Rank
Mean
Rank
Cleanliness of changing areas
4.61
1
4.86
1
Helpfulness of other staff
4.53
2
4.67
10
Standard of coaching/instruction
4.52
3
4.68
9
Helpfulness of reception staff
4.50
6
4.68
8
Activity available at convenient times
4.47
7
4.69
7

3.12  According to the customers surveyed, the strengths of the centre involve cleanliness,
staff and accessibility attributes. It should be noted that attributes relating to the
quality of flooring and lighting in the sports hall have been excluded from the table
of strengths because only two respondents actually provided a score for these
attributes and therefore the satisfaction levels are not statistically reliable. The
appearance of cleanliness of changing areas in the strengths is commendable given

8

this attribute is generally regarded as an industry weakness in sports and leisure
centres, particularly wet facilities. All three staff attributes are in the top five
satisfaction rankings and also in the top ten for importance rankings - a desirable
correlation. The relatively high satisfaction with availability of activities at
convenient times may reflect the relatively modest number of visits to this centre.
Overall satisfaction with the visit achieves a mean score of 4.45 out of 5, which is a
good satisfaction score compared with the individual attributes.

9

4.
MAP OF CATCHMENT AREA

4.1
The catchment area shown in this map is defined as the area within which
Wednesbury Leisure Centre attracts more visitors than any other centre, i.e. the
area within which Wednesbury is the dominant supplier.
Sport England Benchmark Service
Wednesbury Leisure Centre
Pal
Pa f
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Wednesbury
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Key
Catchment
Wednesbury Leisure Centre
Additional material ©Sport England 2007
Source: 2001 Census, Output Area Boundaries. © Crown Copyright 2003
Crown Copyright material is reproduced with the permission of The Controller of HMSO
Map produced by The Planning Data Management Service
Unauthorised reproduction infringes infringes Crown Copyright and may lead to prosecution or civil proceedings
11/05/2007 Job PE using Mapinfo for Sport England
License numbers C02W 0003683 & 10003311     ©The Automobile Association 1999, all rights reserved

10

Proposed CPA Indicators
% visits 11-19 years ÷ % catchment population 11-19 years
3.29
3.00
2.61
2.61
2.15
2.00
1.48
1.33
1.18
1.10
1.00
0.91
0.92
0.90
CPA upper
0.71
0.65
0.72
0.71
0.44
CPA lower
0.22
0.22
0.23
0.23
0.00
Wet
High NS-SEC
1500 to < 3000 sq.m.
Trust
Centre score = 0.38
CPA upper = 1.00
CPA lower = 0.55
lowest score
25%
50%
75%
highest score
% visits from social classes 6 & 7 ÷ % catchment population in social classes 6 & 7
2.19
2.19
2.00
1.65
1.50
1.00
1.00
0.74
0.68
0.73
0.73
0.73
0.58
0.51
0.50
0.50
0.44
0.41
CPA upper
0.34
0.35
0.21
0.19
0.19
0.21
CPA lower
0.00
Wet
High NS-SEC
1500 to < 3000 sq.m.
Trust
Centre score = 0.88
CPA upper = 0.50
CPA lower = 0.20
lowest score
25%
50%
75%
highest score
12

% visits from black, Asian & other ethnic groups ÷ % catchment population in same
ethnic groups
10.87
10.00
5.25
5.00
3.52
1.74
1.71
1.38
1.57
1.14
1.16
0.69 0.94
0.86
0.86
0.83 1.06 1.27
0.59
CPA upper
0.18
0.18
0.18
CPA lower
0.00
Wet
High NS-SEC
1500 to < 3000 sq.m.
Trust
Centre score = 0.62
CPA upper = 1.00
CPA lower = 0.75
lowest score
25%
50%
75%
highest score
% visits 60+ years ÷ % catchment population 60+ years
1.58
1.58
1.58
1.50
1.00
0.78
CPA upper
0.65
0.60
0.55
0.50
0.53
0.50
0.43
0.44
0.44
0.44
0.35
0.32
0.31
CPA lower
0.16
0.16
0.06
0.08
0.00
Wet
High NS-SEC
1500 to < 3000 sq.m.
Trust
Centre score = 0.59
CPA upper = 0.85
CPA lower = 0.35
lowest score
25%
50%
75%
highest score
13

% visits <60 years disabled ÷ % catchment population <60 years disabled
1.42
1.42
1.30
1.12
1.00
0.79
0.77
0.66
0.69
0.68
0.63
0.55
0.57
0.51
0.50
0.44
0.44
0.46
0.19
0.15
0.08
0.08
0.00
Wet
High NS-SEC
1500 to < 3000 sq.m.
Trust
Centre score = 0.53
lowest score
25%
50%
75%
highest score
At present, no proposed CPA thresholds are available for this indicator, because the indicator has changed. As soon
as the thresholds have been decided, NBS clients will be notified and their performance for the indicator compared with
the new thresholds.
Subsidy per visit (£) - 1
-1.92
-1.52
-1.52
-0.39
-0.37
-0.03
-0.09
0.11
0.00
CPA upper
0.60
0.84
0.98
0.87
1.09
1.46
1.85
1.85
2.00
CPA lower
3.65
4.00
4.92
4.92
4.92
6.00
Wet
High NS-SEC
1500 to < 3000 sq.m.
Trust
Centre score = 4.55
CPA upper = -0.10
CPA lower = 2.40
lowest score
25%
50%
75%
highest score
(a) To be consistent with the other diagrams, the worst score (= highest subsidy) is on the left of each cluster, and the
best score (= lowest subsidy) is on the right of each cluster. Also, note that the best scores/lowest subsidy and some
of the 75% benchmarks are 'negative subsidies' - i.e. surpluses.
(b) Subsidy for this proposed CPA indicator includes consideration of estimated central establishment charges where
the actual charges are zero
14

Annual visits per sq. m. - 1
300
200
CPA upper
100
CPA lower
0
Centre score = 71
CPA upper = 150
CPA lower = 60
For this performance indicator, square metres of indoor space excludes offices and corridors
15

Other important Indicators
% visits 20-59 years ÷ % catchment population 20-59 years
1.44
1.44
1.44
1.40
1.36
1.27
1.28
1.25
1.24
1.20
1.20
1.20
1.18
1.18
1.13
1.14
1.11
1.10
1.00
0.93
0.93
0.93
0.84
0.80
Wet
High NS-SEC
1500 to < 3000 sq.m.
Trust
Centre score = 1.32
lowest score
25%
50%
75%
highest score
% visits which were first visits
20.83
20.83
20.83
20.00
14.55
15.00
9.54
10.00
8.52
7.17
6.65
6.54
5.56
5.92
5.04
5.00
3.71
3.25
3.25
3.36
1.85
1.85
2.24
0.91
0.00
Wet
High NS-SEC
1500 to < 3000 sq.m.
Trust
Centre score = 7.39
lowest score
25%
50%
75%
highest score
16

% visits with discount card
79.14
79.14
76.60
76.60
65.43
60.11
60.00
57.31
56.42
56.23
50.00
40.94
40.96
38.61
40.00
36.17
27.17
27.17
18.73
20.00
8.65
5.33
4.47
0.00
Wet
High NS-SEC
1500 to < 3000 sq.m.
Trust
Centre score = 57.39
lowest score
25%
50%
75%
highest score
% visits with discount card for 'disadvantage'
47.48
47.48
47.26
40.00
30.50
30.00
27.54
24.88
19.30
20.00
16.16
16.71
12.96
13.93
10.63
9.22
10.00
7.23
8.13
6.81
4.27
2.47
1.16
1.16
0.00
Wet
High NS-SEC
1500 to < 3000 sq.m.
Trust
Centre score = 27.27
lowest score
25%
50%
75%
highest score
17

% visits female
80
80
80
73
69
70
63
63
63
60
60
56
56
56
54
52
51
52
49
50
47
41
40
35
30
30
Wet
High NS-SEC
1500 to < 3000 sq.m.
Trust
Centre score = 59
lowest score
25%
50%
75%
highest score
% visits 60+ years disabled ÷ % catchment population 60+ years disabled
0.27
0.26
0.24
0.24
0.20
0.10
0.10
0.10
0.10
0.09
0.07
0.07
0.06
0.04
0.04
0.04
0.03
0.03
0.02
0.01
0.01
0.01
0.00
Wet
High NS-SEC
1500 to < 3000 sq.m.
Trust
Centre score = 0.14
lowest score
25%
50%
75%
highest score
18

% visits unemployed
13.77
13.77
10.00
7.11
6.25
5.47
4.91
5.00
3.00
2.55
2.55
1.58
1.72
1.62
1.85
0.80
1.06
1.17
1.14
0.28
0.00
0.00
0.00
-5.00
Wet
High NS-SEC
1500 to < 3000 sq.m.
Trust
Centre score = 3.48
lowest score
25%
50%
75%
highest score
% cost recovery
164
150
140
136
113
110
101
103
96
100
80
80
75
71
66
58
51
47
50
36
27
27
27
0
Wet
High NS-SEC
1500 to < 3000 sq.m.
Trust
Centre score = 42
lowest score
25%
50%
75%
highest score
19

Subsidy per visit (£) - 2
-1.92
-1.52
-1.52
-0.39
-0.37
-0.03
-0.09
0.11
0.00
0.60
0.84
0.98
0.87
1.09
1.46
1.85
1.85
2.00
3.65
4.00
4.92
4.92
4.92
6.00
Wet
High NS-SEC
1500 to < 3000 sq.m.
Trust
Centre score = 3.44
lowest score
25%
50%
75%
highest score
(a) To be consistent with the other diagrams, the worst score (= highest subsidy) is on the left of each cluster, and the
best score (= lowest subsidy) is on the right of each cluster. Also, note that the best scores/lowest subsidy and some
of the 75% benchmarks are 'negative subsidies' - i.e. surpluses.
(b) Subsidy for this indicator includes consideration of actual central establishment charges whether they are zero or
positive
Subsidy per sq. m. (£)
-367
-367
-321
-200
-26
-30
-2
-6
10
0
55
84
82
82
105
121
142
147
200
284
363
363
363
400
Wet
High NS-SEC
1500 to < 3000 sq.m.
Trust
Centre score = 224
lowest score
25%
50%
75%
highest score
To be consistent with the other diagrams, the worst score (= highest subsidy) is on the left of each cluster, and the best
score (= lowest subsidy) is on the right of each cluster. Also, note that the best scores/lowest subsidy and some of the
75% benchmarks are 'negative subsidies' - i.e. surpluses.
20

Subsidy per resident (£)
-41.20
-40.00
-20.00
-17.84
-8.84
-4.42
-3.23
-0.21
-1.75
1.71
0.00
4.08
4.18
6.42
6.89
9.02
8.77
14.85
14.13
19.55
19.19
20.00
26.40
30.23
40.00
Wet
High NS-SEC
1500 to < 3000 sq.m.
Trust
Centre score = 22.29
lowest score
25%
50%
75%
highest score
The catchment population used for this indicator allows for competing facilities nearby. This is different from previous
NBS reports.
Total operating cost per visit (£)
1.68
1.68
1.96
1.78
2.00
2.46
3.03
2.90
3.13
3.63
3.64
4.17
4.15
4.00
4.90
4.79
5.45
5.45
6.00
6.44
6.79
8.26
8.00
10.00
10.45
12.00
Wet
High NS-SEC
1500 to < 3000 sq.m.
Trust
Centre score = 5.94
lowest score
25%
50%
75%
highest score
To be consistent with the other diagrams, the worst score (= highest cost) is on the left of each cluster, and the best
score (= lowest cost) is on the right.
21

Total operating cost per sq. m. (£)
48
99
147
124
208
186
230
279
297
310
310
393
405
405
405
475
500
802
1000
1063
1238
1238
1500
Wet
High NS-SEC
1500 to < 3000 sq.m.
Trust
Centre score = 388
lowest score
25%
50%
75%
highest score
To be consistent with the other diagrams, the worst score (= highest cost) is on the left of each cluster, and the best
score (= lowest cost) is on the right.
Maintenance and repair costs per sq. m. (£)
0
0
0
1
10
6
11
9
17
14
14
10
27
27
27
35
50
71
68
100
150
156
156
200
Wet
High NS-SEC
1500 to < 3000 sq.m.
Trust
Centre score = 8
lowest score
25%
50%
75%
highest score
To be consistent with the other diagrams, the worst score (= highest cost) is on the left of each cluster, and the best
score (= lowest cost) is on the right.
22

Energy costs per sq. m. (£)
6
4
4
15
19
17
19
27
26
27
32
29
36
39
37
39
50
100
138
138
137
138
150
Wet
High NS-SEC
1500 to < 3000 sq.m.
Trust
Centre score = 36
lowest score
25%
50%
75%
highest score
To be consistent with the other diagrams, the worst score (= highest cost) is on the left of each cluster, and the best
score (= lowest cost) is on the right.
Total income per visit (£)
7.83
7.83
7.83
6.35
6.00
4.58
4.13
4.00
3.79
3.52
3.05
2.79
2.80
2.61
2.68
2.39
2.23
1.80
2.00
1.50
0.77
0.77
0.77
0.00
Wet
High NS-SEC
1500 to < 3000 sq.m.
Trust
Centre score = 2.50
lowest score
25%
50%
75%
highest score
23

Total income per sq. m. (£)
1431
1431
1123
1000
876
500
423
423
323
344
248
274
226
190
137
127
153
139
67
67
66
46
0
Wet
High NS-SEC
1500 to < 3000 sq.m.
Trust
Centre score = 163
lowest score
25%
50%
75%
highest score
Direct income per visit (£)
7.79
7.79
7.79
6.00
5.58
4.43
3.86
4.00
3.40
3.29
2.51
2.65
2.47
2.39
2.12
2.12
2.04
2.00
1.59
1.48
0.74
0.74
0.74
0.00
Wet
High NS-SEC
1500 to < 3000 sq.m.
Trust
Centre score = 2.33
lowest score
25%
50%
75%
highest score
24

Secondary income per visit (£)
1.27
1.27
1.27
1.00
0.72
0.50
0.50
0.50
0.43
0.31
0.25
0.21
0.16
0.09
0.09
0.05
0.06
0.03
0.05
0.01
0.01
0.02
0.00
Wet
High NS-SEC
1500 to < 3000 sq.m.
Trust
Centre score = 0.18
lowest score
25%
50%
75%
highest score
Annual visits per sq. m. - 2
355
355
350
301
300
200
136
117
103
102
100
89
88
87
64
64
64
70
45
31
23
23
16
0
Wet
High NS-SEC
1500 to < 3000 sq.m.
Trust
Centre score = 65
lowest score
25%
50%
75%
highest score
For this indicator, total indoor floor space is used
25

% visits casual, instead of organised
96
96
96
90
87
84
83
80
80
80
76
74
74
71
70
61
61
60
43
40
37
20
16
11
0
Wet
High NS-SEC
1500 to < 3000 sq.m.
Trust
Centre score = 77
lowest score
25%
50%
75%
highest score
Weekly number of people visiting the facility, as % of catchment population
65.24
60.00
40.00
22.19
22.97
20.00
16.33
10.83
11.01
11.18
7.50
7.98
8.71
7.92
5.84
4.31
5.59
5.59
4.66
1.31
1.53
1.31
0.59
0.00
Wet
High NS-SEC
1500 to < 3000 sq.m.
Trust
Centre score = 8.55
lowest score
25%
50%
75%
highest score
26

Satisfaction and importance scores: by attribute
GAPS
( Importance minus
IMPORTANCE
SATISFACTION
Satisfaction )
Rank Mean no
Rank Mean no
Rank Mean
Accessibility
a.
Activity available at convenient times
7 4.69 337
7 4.47 336
0
0.22
b.
Ease of booking
14 4.55 296
11 4.38 267
3
0.17
c.
The activity charge/fee
11 4.64 332
13 4.29 337
-2
0.35
d.
The range of activities available
13 4.56 330
10 4.39 331
3
0.17
Quality of facilities/services
e.
Quality of flooring in the sports hall
16 4.40
85
4 4.50
2
12 -0.10
f.
Quality of lighting in the sports hall
15 4.45
85
4 4.50
2
11 -0.05
g.
Quality of equipment
5 4.71 254
12 4.37 204
-7
0.34
h.
Water quality in the swimming pool
3 4.79 231
14 4.13 264
-11
0.66
i.
Water temperature in the swimming pool
4 4.73 232
16 3.97 255
-12
0.76
j.
Number of people in the pool
12 4.64 233
15 3.98 261
-3
0.66
k.
Quality of car parking on site
17 4.29 309
19 3.03 266
-2
1.26
l.
Quality of food and drink
19 3.95 261
18 3.55 203
1
0.40
Cleanliness
m.
Cleanliness of changing areas
1 4.86 341
1 4.61 333
0
0.25
n.
Cleanliness of activity spaces
2 4.85 330
8 4.45 310
-6
0.40
Staff
o.
Helpfulness of reception staff
8 4.68 347
6 4.50 343
2
0.18
p.
Helpfulness of other staff
10 4.67 348
2 4.53 340
8
0.14
q.
Standard of coaching/instruction
9 4.68 307
3 4.52 134
6
0.16
Value for money
r.
Value for money of activities
6 4.70 340
9 4.41 335
-3
0.29
s.
Value for money of food/drink
18 4.18 275
17 3.85 209
1
0.33
Other attributes *
t.
Overall satisfaction with visit
N/A
4.45 347
* The other attribute(s) listed at the end of the table have either the satisfaction or importance scores but not both. This
is for logical reasons - e.g. Overall satisfaction with visit does not have an importance score; no satisfaction score for
pool attributes if there is no pool at the centre. Therefore such attributes do not appear in the subsequent tables of
'gaps'.
27

Satisfaction and importance scores: by mean gaps
GAPS
( Importance minus
IMPORTANCE
SATISFACTION
Satisfaction )
Rank Mean no
Rank Mean no
Rank Mean
k.
Quality of car parking on site
17 4.29 309
19 3.03 266
-2
1.26
i.
Water temperature in the swimming pool
4 4.73 232
16 3.97 255
-12
0.76
h.
Water quality in the swimming pool
3 4.79 231
14 4.13 264
-11
0.66
j.
Number of people in the pool
12 4.64 233
15 3.98 261
-3
0.66
l.
Quality of food and drink
19 3.95 261
18 3.55 203
1
0.40
n.
Cleanliness of activity spaces
2 4.85 330
8 4.45 310
-6
0.40
c.
The activity charge/fee
11 4.64 332
13 4.29 337
-2
0.35
g.
Quality of equipment
5 4.71 254
12 4.37 204
-7
0.34
s.
Value for money of food/drink
18 4.18 275
17 3.85 209
1
0.33
r.
Value for money of activities
6 4.70 340
9 4.41 335
-3
0.29
m.
Cleanliness of changing areas
1 4.86 341
1 4.61 333
0
0.25
a.
Activity available at convenient times
7 4.69 337
7 4.47 336
0
0.22
o.
Helpfulness of reception staff
8 4.68 347
6 4.50 343
2
0.18
d.
The range of activities available
13 4.56 330
10 4.39 331
3
0.17
b.
Ease of booking
14 4.55 296
11 4.38 267
3
0.17
q.
Standard of coaching/instruction
9 4.68 307
3 4.52 134
6
0.16
p.
Helpfulness of other staff
10 4.67 348
2 4.53 340
8
0.14
f.
Quality of lighting in the sports hall
15 4.45
85
4 4.50
2
11 -0.05
e.
Quality of flooring in the sports hall
16 4.40
85
4 4.50
2
12 -0.10
28

Satisfaction and importance scores: by rank gaps
GAPS
( Importance minus
IMPORTANCE
SATISFACTION
Satisfaction )
Rank Mean no
Rank Mean no
Rank Mean
i.
Water temperature in the swimming pool
4 4.73 232
16 3.97 255
-12
0.76
h.
Water quality in the swimming pool
3 4.79 231
14 4.13 264
-11
0.66
g.
Quality of equipment
5 4.71 254
12 4.37 204
-7
0.34
n.
Cleanliness of activity spaces
2 4.85 330
8 4.45 310
-6
0.40
j.
Number of people in the pool
12 4.64 233
15 3.98 261
-3
0.66
r.
Value for money of activities
6 4.70 340
9 4.41 335
-3
0.29
c.
The activity charge/fee
11 4.64 332
13 4.29 337
-2
0.35
k.
Quality of car parking on site
17 4.29 309
19 3.03 266
-2
1.26
m.
Cleanliness of changing areas
1 4.86 341
1 4.61 333
0
0.25
a.
Activity available at convenient times
7 4.69 337
7 4.47 336
0
0.22
l.
Quality of food and drink
19 3.95 261
18 3.55 203
1
0.40
s.
Value for money of food/drink
18 4.18 275
17 3.85 209
1
0.33
o.
Helpfulness of reception staff
8 4.68 347
6 4.50 343
2
0.18
d.
The range of activities available
13 4.56 330
10 4.39 331
3
0.17
b.
Ease of booking
14 4.55 296
11 4.38 267
3
0.17
q.
Standard of coaching/instruction
9 4.68 307
3 4.52 134
6
0.16
p.
Helpfulness of other staff
10 4.67 348
2 4.53 340
8
0.14
f.
Quality of lighting in the sports hall
15 4.45
85
4 4.50
2
11 -0.05
e.
Quality of flooring in the sports hall
16 4.40
85
4 4.50
2
12 -0.10
29

APPENDIX 1:

USER SURVEY FREQUENCY DISTRIBUTIONS
30

Q1 Main activity today?
Badminton
3 ( 0.9% )
Keep fit/aerobics/etc
8 ( 2.3% )
Fitness equipment/machines etc
82 ( 23.3% )
Martial arts
0 ( 0.0% )
Five-a-side football
0 ( 0.0% )
Gymnastics
6 ( 1.7% )
Basketball or volleyball
0 ( 0.0% )
Other physical activity
1 ( 0.3% )
Swimming or aqua fit
176 ( 50.0% )
A spectator
73 ( 20.7% )
Another type of activity
3 ( 0.9% )
Q2 Where did you do your main activity today?
Swimming pool
176 ( 64.2% )
Gym/fitness centre
96 ( 35.0% )
Outside facility
0 ( 0.0% )
Main hall
2 ( 0.7% )
Smaller hall
0 ( 0.0% )
Another part of the facility
0 ( 0.0% )
Missing/Not applicable
78
Q3 How you are taking part in your main activity today?
An organised class/session
48 ( 17.8% )
As an individual user
206 ( 76.6% )
As a member of a club or team
12 ( 4.5% )
Other
3 ( 1.1% )
Missing/Not applicable
83
31

Q4 Is today your first ever visit to this facility?
Yes
26 ( 7.4% )
No
326 ( 92.6% )
Missing/Not applicable
0
Q5a Number of times visited in past 7 days.
1
165 ( 49.5% )
2
76 ( 22.8% )
3
45 ( 13.5% )
4
25 ( 7.5% )
5
11 ( 3.3% )
6
6 ( 1.8% )
7
5 ( 1.5% )
8 plus
0 ( 0.0% )
Missing/Not applicable
0
Q5b Number of times visited in past 4 weeks.
1 to 5
192 ( 56.1% )
6 to 10
64 ( 18.7% )
11 to 15
45 ( 13.2% )
16 to 20
33 ( 9.6% )
21 plus
8 ( 2.3% )
Missing/Not applicable
10
32

Q7 Do you have a leisure card?
Yes
202 ( 57.4% )
No
150 ( 42.6% )
Missing/Not applicable
0
Q8 Basis of eligibility for card/scheme.
Disadvantaged
96 ( 48.7% )
Other
101 ( 51.3% )
Missing/Not applicable
155
Q9 From where did you come here today?
Straight from home
289 ( 82.8% )
Straight from work, school or college
46 ( 13.2% )
Other e.g. from shopping
14 ( 4.0% )
Missing/Not applicable
3
Q10 Main method of transport.
Car/motorcycle
278 ( 80.3% )
Public transport
32 ( 9.2% )
Walked all the way
34 ( 9.8% )
Other, including cycle
2 ( 0.6% )
Missing/Not applicable
6
33

Q11Journey time.
0-5 minutes
77 ( 22.2% )
6-10 minutes
150 ( 43.2% )
11-15 minutes
58 ( 16.7% )
16-20 minutes
37 ( 10.7% )
21-30 minutes
17 ( 4.9% )
31-45 minutes
5 ( 1.4% )
Over 45 minutes
3 ( 0.9% )
Missing/Not applicable
5
Q12a Satisfaction - availability of activities at convenient times.
Very satisfied
207 ( 61.6% )
Fairly satisfied
96 ( 28.6% )
Neither satisfied nor dissatisfied
19 ( 5.7% )
Fairly dissatisfied
11 ( 3.3% )
Very dissatisfied
3 ( 0.9% )
Missing/Not applicable
16
Q12b Satisfaction - ease of booking.
Very satisfied
141 ( 52.8% )
Fairly satisfied
94 ( 35.2% )
Neither satisfied nor dissatisfied
25 ( 9.4% )
Fairly dissatisfied
6 ( 2.2% )
Very dissatisfied
1 ( 0.4% )
Missing/Not applicable
85
34

Q12c Satisfaction - activity charges/fees.
Very satisfied
164 ( 48.7% )
Fairly satisfied
125 ( 37.1% )
Neither satisfied nor dissatisfied
34 ( 10.1% )
Fairly dissatisfied
11 ( 3.3% )
Very dissatisfied
3 ( 0.9% )
Missing/Not applicable
15
Q12d Satisfaction - range of activities available.
Very satisfied
168 ( 50.8% )
Fairly satisfied
132 ( 39.9% )
Neither satisfied nor dissatisfied
24 ( 7.3% )
Fairly dissatisfied
6 ( 1.8% )
Very dissatisfied
1 ( 0.3% )
Missing/Not applicable
21
Q12e Satisfaction - quality of flooring in sports hall.
Very satisfied
1 ( 50.0% )
Fairly satisfied
1 ( 50.0% )
Neither satisfied nor dissatisfied
0 ( 0.0% )
Fairly dissatisfied
0 ( 0.0% )
Very dissatisfied
0 ( 0.0% )
Missing/Not applicable
350
35

Q12f Satisfaction - quality of lighting in sports hall.
Very satisfied
1 ( 50.0% )
Fairly satisfied
1 ( 50.0% )
Neither satisfied nor dissatisfied
0 ( 0.0% )
Fairly dissatisfied
0 ( 0.0% )
Very dissatisfied
0 ( 0.0% )
Missing/Not applicable
350
Q12g Satisfaction - quality of equipment.
Very satisfied
110 ( 53.9% )
Fairly satisfied
63 ( 30.9% )
Neither satisfied nor dissatisfied
27 ( 13.2% )
Fairly dissatisfied
4 ( 2.0% )
Very dissatisfied
0 ( 0.0% )
Missing/Not applicable
148
Q12h Satisfaction - water quality in pool.
Very satisfied
107 ( 40.5% )
Fairly satisfied
106 ( 40.2% )
Neither satisfied nor dissatisfied
33 ( 12.5% )
Fairly dissatisfied
14 ( 5.3% )
Very dissatisfied
4 ( 1.5% )
Missing/Not applicable
88
36

Q12i Satisfaction - water temperature in pool.
Very satisfied
90 ( 35.3% )
Fairly satisfied
103 ( 40.4% )
Neither satisfied nor dissatisfied
36 ( 14.1% )
Fairly dissatisfied
16 ( 6.3% )
Very dissatisfied
10 ( 3.9% )
Missing/Not applicable
97
Q12j Satisfaction - number of people in pool.
Very satisfied
93 ( 35.6% )
Fairly satisfied
102 ( 39.1% )
Neither satisfied nor dissatisfied
40 ( 15.3% )
Fairly dissatisfied
21 ( 8.0% )
Very dissatisfied
5 ( 1.9% )
Missing/Not applicable
91
Q12k Satisfaction - quality of car parking on site.
Very satisfied
48 ( 18.0% )
Fairly satisfied
69 ( 25.9% )
Neither satisfied nor dissatisfied
39 ( 14.7% )
Fairly dissatisfied
62 ( 23.3% )
Very dissatisfied
48 ( 18.0% )
Missing/Not applicable
86
37

Q12l Satisfaction - quality of food/drink.
Very satisfied
51 ( 25.1% )
Fairly satisfied
57 ( 28.1% )
Neither satisfied nor dissatisfied
61 ( 30.0% )
Fairly dissatisfied
20 ( 9.9% )
Very dissatisfied
14 ( 6.9% )
Missing/Not applicable
149
Q12m Satisfaction - cleanliness of changing area.
Very satisfied
227 ( 68.2% )
Fairly satisfied
87 ( 26.1% )
Neither satisfied nor dissatisfied
14 ( 4.2% )
Fairly dissatisfied
4 ( 1.2% )
Very dissatisfied
1 ( 0.3% )
Missing/Not applicable
19
Q12n Satisfaction - cleanliness of activity spaces.
Very satisfied
180 ( 58.1% )
Fairly satisfied
101 ( 32.6% )
Neither satisfied nor dissatisfied
19 ( 6.1% )
Fairly dissatisfied
8 ( 2.6% )
Very dissatisfied
2 ( 0.6% )
Missing/Not applicable
42
38

Q12o Satisfaction - helpfulness of reception staff.
Very satisfied
209 ( 60.9% )
Fairly satisfied
107 ( 31.2% )
Neither satisfied nor dissatisfied
19 ( 5.5% )
Fairly dissatisfied
5 ( 1.5% )
Very dissatisfied
3 ( 0.9% )
Missing/Not applicable
9
Q12p Satisfaction - helpfulness of other staff.
Very satisfied
209 ( 61.5% )
Fairly satisfied
108 ( 31.8% )
Neither satisfied nor dissatisfied
18 ( 5.3% )
Fairly dissatisfied
5 ( 1.5% )
Very dissatisfied
0 ( 0.0% )
Missing/Not applicable
12
Q12q Satisfaction - standard of coaching/instruction.
Very satisfied
84 ( 62.7% )
Fairly satisfied
39 ( 29.1% )
Neither satisfied nor dissatisfied
8 ( 6.0% )
Fairly dissatisfied
3 ( 2.2% )
Very dissatisfied
0 ( 0.0% )
Missing/Not applicable
218
39

Q12r Satisfaction - value for money of activities.
Very satisfied
177 ( 52.8% )
Fairly satisfied
129 ( 38.5% )
Neither satisfied nor dissatisfied
20 ( 6.0% )
Fairly dissatisfied
8 ( 2.4% )
Very dissatisfied
1 ( 0.3% )
Missing/Not applicable
17
Q12s Satisfaction - value for money of food/drink.
Very satisfied
72 ( 34.4% )
Fairly satisfied
63 ( 30.1% )
Neither satisfied nor dissatisfied
53 ( 25.4% )
Fairly dissatisfied
12 ( 5.7% )
Very dissatisfied
9 ( 4.3% )
Missing/Not applicable
143
Q12t Satisfaction - overall satisfaction of visit.
Very satisfied
184 ( 53.0% )
Fairly satisfied
141 ( 40.6% )
Neither satisfied nor dissatisfied
18 ( 5.2% )
Fairly dissatisfied
3 ( 0.9% )
Very dissatisfied
1 ( 0.3% )
Missing/Not applicable
5
40

Q13a Importance - availability of activities at convenient times.
Very important
249 ( 73.9% )
Fairly important
76 ( 22.6% )
Neither important nor unimportant
9 ( 2.7% )
Fairly unimportant
0 ( 0.0% )
Very unimportant
3 ( 0.9% )
Missing/Not applicable
15
Q13b Importance - ease of booking.
Very important
188 ( 63.5% )
Fairly important
90 ( 30.4% )
Neither important nor unimportant
14 ( 4.7% )
Fairly unimportant
1 ( 0.3% )
Very unimportant
3 ( 1.0% )
Missing/Not applicable
56
Q13c Importance - activity charges/fees.
Very important
231 ( 69.6% )
Fairly important
90 ( 27.1% )
Neither important nor unimportant
7 ( 2.1% )
Fairly unimportant
2 ( 0.6% )
Very unimportant
2 ( 0.6% )
Missing/Not applicable
20
41

Q13d Importance - the range of activities available.
Very important
211 ( 63.9% )
Fairly important
99 ( 30.0% )
Neither important nor unimportant
16 ( 4.8% )
Fairly unimportant
2 ( 0.6% )
Very unimportant
2 ( 0.6% )
Missing/Not applicable
22
Q13e Importance - quality of flooring in sports hall.
Very important
41 ( 48.2% )
Fairly important
37 ( 43.5% )
Neither important nor unimportant
7 ( 8.2% )
Fairly unimportant
0 ( 0.0% )
Very unimportant
0 ( 0.0% )
Missing/Not applicable
267
Q13f Importance - quality of lighting in sports hall.
Very important
45 ( 52.9% )
Fairly important
33 ( 38.8% )
Neither important nor unimportant
7 ( 8.2% )
Fairly unimportant
0 ( 0.0% )
Very unimportant
0 ( 0.0% )
Missing/Not applicable
267
42

Q13g Importance - quality of equipment.
Very important
192 ( 75.6% )
Fairly important
51 ( 20.1% )
Neither important nor unimportant
10 ( 3.9% )
Fairly unimportant
1 ( 0.4% )
Very unimportant
0 ( 0.0% )
Missing/Not applicable
98
Q13h Importance - water quality in pool.
Very important
189 ( 81.8% )
Fairly important
38 ( 16.5% )
Neither important nor unimportant
2 ( 0.9% )
Fairly unimportant
1 ( 0.4% )
Very unimportant
1 ( 0.4% )
Missing/Not applicable
121
Q13i Importance - water temperature in pool.
Very important
181 ( 78.0% )
Fairly important
42 ( 18.1% )
Neither important nor unimportant
7 ( 3.0% )
Fairly unimportant
2 ( 0.9% )
Very unimportant
0 ( 0.0% )
Missing/Not applicable
120
43

Q13j Importance - number of people in pool.
Very important
163 ( 70.0% )
Fairly important
58 ( 24.9% )
Neither important nor unimportant
11 ( 4.7% )
Fairly unimportant
1 ( 0.4% )
Very unimportant
0 ( 0.0% )
Missing/Not applicable
119
Q13k Importance - quality of car parking on site.
Very important
155 ( 50.2% )
Fairly important
108 ( 35.0% )
Neither important nor unimportant
33 ( 10.7% )
Fairly unimportant
8 ( 2.6% )
Very unimportant
5 ( 1.6% )
Missing/Not applicable
43
Q13l Importance - quality of food/drink.
Very important
97 ( 37.2% )
Fairly important
86 ( 33.0% )
Neither important nor unimportant
57 ( 21.8% )
Fairly unimportant
11 ( 4.2% )
Very unimportant
10 ( 3.8% )
Missing/Not applicable
91
44

Q13m Importance - cleanliness of changing area.
Very important
301 ( 88.3% )
Fairly important
35 ( 10.3% )
Neither important nor unimportant
4 ( 1.2% )
Fairly unimportant
0 ( 0.0% )
Very unimportant
1 ( 0.3% )
Missing/Not applicable
11
Q13n Importance - cleanliness of activity spaces.
Very important
286 ( 86.7% )
Fairly important
38 ( 11.5% )
Neither important nor unimportant
6 ( 1.8% )
Fairly unimportant
0 ( 0.0% )
Very unimportant
0 ( 0.0% )
Missing/Not applicable
22
Q13o Importance - helpfulness of reception staff.
Very important
248 ( 71.5% )
Fairly important
87 ( 25.1% )
Neither important nor unimportant
12 ( 3.5% )
Fairly unimportant
0 ( 0.0% )
Very unimportant
0 ( 0.0% )
Missing/Not applicable
5
45

Q13p Importance - helpfulness of other staff.
Very important
244 ( 70.1% )
Fairly important
94 ( 27.0% )
Neither important nor unimportant
10 ( 2.9% )
Fairly unimportant
0 ( 0.0% )
Very unimportant
0 ( 0.0% )
Missing/Not applicable
4
Q13q Importance - standard of coaching/instruction
Very important
235 ( 76.5% )
Fairly important
55 ( 17.9% )
Neither important nor unimportant
11 ( 3.6% )
Fairly unimportant
2 ( 0.7% )
Very unimportant
4 ( 1.3% )
Missing/Not applicable
45
Q13r Importance - value for money of activities.
Very important
247 ( 72.6% )
Fairly important
85 ( 25.0% )
Neither important nor unimportant
8 ( 2.4% )
Fairly unimportant
0 ( 0.0% )
Very unimportant
0 ( 0.0% )
Missing/Not applicable
12
46

Q13s Importance - value for money of food/drink.
Very important
140 ( 50.9% )
Fairly important
73 ( 26.5% )
Neither important nor unimportant
44 ( 16.0% )
Fairly unimportant
8 ( 2.9% )
Very unimportant
10 ( 3.6% )
Missing/Not applicable
77
Q14 Gender.
Male
143 ( 41.2% )
Female
204 ( 58.8% )
Missing/Not applicable
5
Q15 Ethnic origin of respondent.
White
308 ( 89.5% )
Mixed
5 ( 1.5% )
Asian or Asian British
21 ( 6.1% )
Black or Black British
10 ( 2.9% )
Chinese or other ethnic group
0 ( 0.0% )
Missing/Not applicable
8
47

Q16 Long term illness, health problem or disability.
Yes
53 ( 15.4% )
No
291 ( 84.6% )
Missing/Not applicable
8
Q17 Age.
11 to 19
19 ( 5.4% )
20 to 59
278 ( 79.7% )
60 plus
52 ( 14.9% )
Missing/Not applicable
3
Q18 Current employment status.
Working full-time (30+ hrs)
167 ( 48.4% )
Working part-time (less than 30 hrs)
55 ( 15.9% )
On government work training programme
0 ( 0.0% )
Housewife/ husband/ full-time in the home
26 ( 7.5% )
Retired - company / personal pension
14 ( 4.1% )
Retired - state pension only
20 ( 5.8% )
Temporarily unable to work
3 ( 0.9% )
Permanently unable to work
13 ( 3.8% )
Unemployed - more than 6 months
9 ( 2.6% )
Unemployed - less than 6 months
3 ( 0.9% )
In full-time education (school)
10 ( 2.9% )
Full-time student (college/university)
14 ( 4.1% )
Never worked
7 ( 2.0% )
None of these
4 ( 1.2% )
Refused to say
0 ( 0.0% )
Missing/Not applicable
7
48

Socio-economic group.
1 & 2
115 ( 38.0% )
3
56 ( 18.5% )
4
16 ( 5.3% )
5
34 ( 11.2% )
6 & 7
82 ( 27.1% )
Missing/Not applicable
49
Q23 Postcode.
first part
number of
cumulative
of postcode
questionnaires
percent
WS10
121
( 34.7% )
34.7
B71
74
( 21.2% )
55.9
DY4
47
( 13.5% )
69.3
B70
35
( 10.0% )
79.4
WS5
12
( 3.4% )
82.8
WV14
11
( 3.2% )
86.0
B69
7
( 2.0% )
88.0
B43
6
( 1.7% )
89.7
WV13
5
( 1.4% )
91.1
WS2
3
( 0.9% )
92.0
B21
2
( 0.6% )
92.6
B67
2
( 0.6% )
93.1
B68
2
( 0.6% )
93.7
DY2
2
( 0.6% )
94.3
DY5
2
( 0.6% )
94.8
WS1
2
( 0.6% )
95.4
WV12
2
( 0.6% )
96.0
B31
1
( 0.3% )
96.3
DY1
1
( 0.3% )
96.6
DY3
1
( 0.3% )
96.8
DY6
1
( 0.3% )
97.1
NS10
1
( 0.3% )
97.4
NV11
1
( 0.3% )
97.7
WJ10
1
( 0.3% )
98.0
WS0
1
( 0.3% )
98.3
WS11
1
( 0.3% )
98.6
49

WS3
1
( 0.3% )
98.9
WS4
1
( 0.3% )
99.1
WS8
1
( 0.3% )
99.4
WS9
1
( 0.3% )
99.7
WV4
1
( 0.3% )
100.0
Missing/Not applicable
3
50