By email: [FOI #45120 email]

David Schneider

Dear Mr. David Schneider,

Re: Request for Information ICT Service Contact Details and Service Standards

Reference Number:  DOT/88MKJZ

Thank you for your request for information, which was received by Manchester City Council on 18^th August 2010.

It may take up to 20 working days (approximately 4 weeks) for the Council to consider your request and to provide a formal response.

If this timescale needs to be extended to consider an exemption you will be notified and kept informed.

Please be advised that there may be a charge for your request. You will be advised of this in due course.

If you have any queries, please contact me on the number above.

Yours sincerely,

B.Cunliffe

Bob Cunliffe

ICT Services