If, after investigations by Northampton General Hospital NHS Trust,
Information
you remain dissatisfied with the outcome of your complaint, you
may wish to consider taking your complaint further as outlined below.
External appeal to the
Information Commissioner
If we are unable to provide you with a satisfactory response to your
complaint you can ask the Information Commissioner to investigate
further. His address is:
Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Freedom of Information
Cheshire
SK95 5AF
Act 2000
http://www.informationcommissioner.gov.uk
Please note that the Information Commissioner is a regulator, not
an ombudsman. He will make an assessment as to whether or not
Complaints procedure
the provisions of the Freedom of Information Act 2000 have been
complied with.
Making a complaint
Northampton General Hospital NHS Trust, Cliftonville, Northampton NN1 5BD.
©
Telephone (01604) 544755. www.northamptongeneral.nhs.uk
Desktop Publishing by Corporate Affairs.
Updated November 2007
NGV887
If you are unhappy about how we have handled your freedon of
Introduction
information request or matters concerning our Publication Scheme,
you can make a written complaint (including e-mail) to:
At Northampton General Hospital NHS Trust, we aim to provide
services of a consistently high standard. To help achieve this aim,
Mrs Christine Allen
we want to hear any suggestions, comments or complaints you may
Director of Planning and Development
have on the services we provide under the Freedom of Information
Northampton General Hospital
Act 2000 (FOI).
Cliftonville
Northampton
This leaflet tells you how to let us know if you are dissatisfied
NN1 5BD
with our services under the Freedom of Information Act, or
E-mail:
[email address]
feel that you have been unfairly treated by us.
Fax:
(01604) 545890
What should be included in your
These concerns may be about our Publication Scheme or about
the outcome of a request for information.
letter of complaint?
With your help we can try to ensure that our services meet peoples
It will help us if you could show 'FOI Complaint' at the top of your
needs and, if we fail, we will make every effort to put things right.
complaint letter or in the subject line of your e-mail, and then:
(a)
Tell us what your complaint is
(b)
Explain what happened, or what went wrong (details); and
How to make an FOI complaint
(c)
Tell us what you would like to happen - do you want an
apology?
In most cases, the Freedom of Information Manager will be able to
sort out any concerns you have at the time they arise.
This will help to clarify the issue and to make sure that we have a
shared understanding of your concerns.
Contact details for the Freedom of Information Manager are:
Our response to you
Miss Gwenneth McConnell
Freedom of Information Manager
On receipt of your written complaint an acknowledgement will be
Tel:
(01604) 544755 (direct dial)
sent to you within 2 working days. It will then be investigated as
quickly as possible and every effort made to send a full response
within 25 working days of receipt.
In the event that investigations are not complete, we will contact
you again to keep you informed of progress.
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