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'Contact Islington issue resolution performance'.
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| Street Environment Services | All Incidents since 01/12/2009 | |||||||||
| OneServe- Street Environment Services Report as at 00:00:00 29/12/2009 | ||||||||||
| Reference: Report 1 (SES Main) | ||||||||||
| CLOSED INCIDENTS | OPEN INCIDENTS | |||||||||
| Service ID | Service Desc | Closed Incidents | Av Days to Close | 0 to 1 week | 1 to 2 weeks | 2 to 4 weeks | 4 to 8 weeks | 8+ weeks | Open Incidents | Total Incs |
| Street Environment Services | ||||||||||
| bwastercbw | Request assisted collection of bulk waste | 13 | 3.07692307692308 | 0 | 2 | 1 | 0 | 0 | 3 | 16 |
| bwastercwg | Request assisted collection of white goods | 8 | 4.125 | 0 | 0 | 0 | 0 | 0 | 0 | 8 |
| Assisted Collections | 21 | 3.47619047619048 | 0 | 2 | 1 | 0 | 0 | 3 | 24 | |
| erdartbf | Removal of body fluids | 4 | 1.75 | 0 | 0 | 0 | 0 | 0 | 0 | 4 |
| erdartda | Report dead animal | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| erdartds | Removal of drug & sex paraphernalia | 1 | 7 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| erdartsn | Report syringes/ needles | 2 | 6 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| DART Team | 9 | 3.33333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 9 | |
| Street Environment Services | 30 | 3.43333333333333 | 0 | 2 | 1 | 0 | 0 | 3 | 33 | |
| Street Management | ||||||||||
| ctdrdrdc | Report abandoned cones, barriers, signs or cycles | 3 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| duwdcwg | Report of dumped cooker (White Goods) | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| duwdffwg | Report of dumped fridge-freezer (White Goods) | 7 | 1.57142857142857 | 0 | 0 | 0 | 0 | 0 | 0 | 7 |
| duwdfwg | Report of dumped fridge (White Goods) | 3 | 2.33333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| duwdw | Report of dumped waste | 172 | 2.19767441860465 | 6 | 0 | 0 | 0 | 0 | 6 | 178 |
| duwdwmwg | Report of dumped Washing Machine (White Goods) | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| dwwdbo | Transfer to back office - dwwd | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| dwwdci | Resolved by Contact Islington - dwwd | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| dwwdot | Other - dwwd | 2 | 4.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| Dumped Waste | 192 | 2.20833333333333 | 6 | 0 | 0 | 0 | 0 | 6 | 198 | |
| flypostrrfp | Request removal of fly posting | 5 | 3.2 | 0 | 0 | 1 | 0 | 0 | 1 | 6 |
| Fly Posting | 5 | 3.2 | 0 | 0 | 1 | 0 | 0 | 1 | 6 | |
| grafbo | Transfer to back office - graf | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1 | 1 |
| grafrg | Report graffiti | 40 | 4.325 | 2 | 0 | 2 | 0 | 0 | 4 | 44 |
| Graffiti | 40 | 4.325 | 2 | 0 | 3 | 0 | 0 | 5 | 45 | |
| rcygbco | Report missed green box collection | 57 | 1.59649122807018 | 0 | 0 | 0 | 0 | 0 | 0 | 57 |
| recycbo | Transfer to back office - recyc | 6 | 1.83333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 6 |
| recycci | Resolved by Contact Islington - recyc | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| recyckc | Request for kitchen caddie | 39 | 2.92307692307692 | 2 | 0 | 0 | 0 | 0 | 2 | 41 |
| recyclf | Request for leaflet | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| recycmcb | Report missed commingled bin collection | 17 | 1.58823529411765 | 0 | 0 | 0 | 0 | 0 | 0 | 17 |
| recycmfas | Report missed flat above shop | 3 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| recycmgwc | Report missed green waste collection | 8 | 2.75 | 0 | 0 | 0 | 0 | 0 | 0 | 8 |
| recycmkwc | Report missed kitchen waste collection | 18 | 1.83333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 18 |
| recycmtr | Report missed trade recycling collection | 12 | 1.83333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 12 |
| recycnrkwc | Request for new/replacement kitchen waste containr | 112 | 3.00892857142857 | 1 | 0 | 0 | 0 | 0 | 1 | 113 |
| recycos | Request for odour strip | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| recycot | Other - recyc | 11 | 4.18181818181818 | 0 | 0 | 0 | 0 | 0 | 0 | 11 |
| recycrbld | Recycling bags left down | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| recycrcrs | Request for clear recycling sacks | 7 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 7 |
| recycrcwb | Request for commingled wheelie bin | 6 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 6 |
| recycrerb | Request for estate recycling bag/box | 55 | 2.98181818181818 | 0 | 0 | 0 | 0 | 0 | 0 | 55 |
| recycrgwb | Request for replacement garden waste bag | 54 | 2.87037037037037 | 0 | 0 | 0 | 0 | 0 | 0 | 54 |
| recycrjrs | Request to join recycling scheme | 10 | 2.1 | 1 | 0 | 0 | 0 | 0 | 1 | 11 |
| recycrmer | Report missed estate recycling collection | 29 | 2.06896551724138 | 1 | 0 | 0 | 0 | 0 | 1 | 30 |
| recycrmkwc | Request removal of kitchen waste container | 4 | 4.5 | 0 | 0 | 0 | 0 | 0 | 0 | 4 |
| recycrrbl | Request for replacement recycling box | 204 | 3.02941176470588 | 2 | 0 | 0 | 0 | 0 | 2 | 206 |
| recycrrcw | Request removal of commingled wheelie bin | 2 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| recycrrgb | Request removal of Greenbox | 3 | 2.66666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| recycrrli | Request for replacement recycling lid | 20 | 1.55 | 0 | 0 | 0 | 0 | 0 | 0 | 20 |
| recycrs | Request for recycling sacks | 16 | 2.5 | 0 | 0 | 0 | 0 | 0 | 0 | 16 |
| Recycling | 697 | 2.69727403156385 | 7 | 0 | 0 | 0 | 0 | 7 | 704 | |
| rcyrpot | Other - rcyrp | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| recycrdrb | Report damaged recycling bank | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| recycrobb | Report of overflowing Bottle bank | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| recycrorb | Report overflowing recycling bank | 6 | 1.16666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 6 |
| Recycling Points | 10 | 1.4 | 0 | 0 | 0 | 0 | 0 | 0 | 10 | |
| refcolrcbb | Report missed collection of cm. refuse (Bin Bag) | 21 | 1.14285714285714 | 1 | 0 | 0 | 0 | 0 | 1 | 22 |
| refcolrccr | Report missed collection of cm. refuse (Container) | 43 | 1.7906976744186 | 0 | 0 | 0 | 0 | 0 | 0 | 43 |
| refcolrmlgc | Report of missed lumber or general collection | 11 | 3.81818181818182 | 0 | 0 | 0 | 0 | 0 | 0 | 11 |
| refcolrmrc | Report missed refuse collection (Dom. bin bag) | 153 | 1.56862745098039 | 0 | 0 | 0 | 0 | 0 | 0 | 153 |
| rfcbnrs | Bin not returned to stance | 8 | 2.5 | 0 | 0 | 0 | 0 | 0 | 0 | 8 |
| rfcci | Resolved by Contact Islington - rfc | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 1 | 2 |
| rfcdpp | Report of Damage to Private Property | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| rfcds | Domestic skip | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1 | 1 |
| rfcenfc | Report of excess noise from crew | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| rfcewnc | Report of excess waste not collected | 6 | 0.833333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 6 |
| rfcmfcc | Report missed refuse collection (Dom. Container) | 66 | 1.98484848484848 | 0 | 0 | 0 | 0 | 0 | 0 | 66 |
| rfcncw | Report of non collection of waste | 4 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 4 |
| rfcot | Other - rfc | 2 | 0.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| rfcpcw | Report of part collection of waste | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| rfcsrnp | Report of spilt refuse not picked up | 4 | 2.25 | 0 | 0 | 0 | 0 | 0 | 0 | 4 |
| Refuse Collection - Complaints | 323 | 1.75851393188855 | 1 | 1 | 1 | 0 | 0 | 3 | 326 | |
| rceeu | Request Container exchange - Eurobin | 4 | 4.25 | 0 | 0 | 0 | 0 | 0 | 0 | 4 |
| rcepa | Request Container exchange - Paladin | 1 | 12 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| rfcsrbo | Transfer to back office - rfcsr | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 2 | 2 |
| rfcsrci | Resolved by Contact Islington - rfcsr | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| rfcsrot | Other - rfcsr | 2 | 6 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| rfcwcge | Request for waste collection (l&g) - General | 614 | 5.52117263843648 | 43 | 52 | 7 | 0 | 0 | 102 | 716 |
| rfcwgco | Request for waste collection (WG) - Cooker | 25 | 5.72 | 0 | 0 | 0 | 0 | 0 | 0 | 25 |
| rfcwgff | Request for waste collection (WG) - Fridge-Freezer | 37 | 6.75675675675676 | 4 | 0 | 0 | 0 | 0 | 4 | 41 |
| rfcwgfr | Request for waste collection (WG) - Fridge | 19 | 6.05263157894737 | 4 | 4 | 0 | 0 | 0 | 8 | 27 |
| rfcwgwm | Request for waste collection (WG) - Washing Machne | 19 | 5.84210526315789 | 2 | 2 | 0 | 0 | 0 | 4 | 23 |
| Refuse Collection - Service Request | 723 | 5.60165975103734 | 54 | 59 | 7 | 0 | 0 | 120 | 843 | |
| hazwastergs | Hazardous waste | 13 | 0.923076923076923 | 0 | 1 | 0 | 0 | 0 | 1 | 14 |
| highrrbw | Request removal of builders waste | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| highrrg | Request road gritting | 144 | 1.06944444444444 | 6 | 9 | 0 | 0 | 0 | 15 | 159 |
| wasteenfriwd | Report incorrect waste disposal | 5 | 1.8 | 0 | 0 | 0 | 0 | 0 | 0 | 5 |
| wmgmtbo | Transfer to back office - wmgmt | 27 | 1.37037037037037 | 1 | 1 | 1 | 0 | 0 | 3 | 30 |
| wmgmtci | Resolved by Contact Islington - wmgmt | 6 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 6 |
| wmgmtdcc | Dog Control Consultation | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| wmgmtomdw | Ongoing missed dumped waste collection | 2 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| wmgmtomer | Ongoing missed estate recycling | 4 | 2.25 | 0 | 0 | 0 | 0 | 0 | 0 | 4 |
| wmgmtomgb | Ongoing missed green box | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| wmgmtomkw | Ongoing missed kitchen waste recycling | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1 | 1 |
| wmgmtomlc | Ongoing missed lumber collection | 1 | 6 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| wmgmtomrc | Ongoing missed refuse collection | 13 | 2.07692307692308 | 2 | 0 | 0 | 0 | 0 | 2 | 15 |
| wmgmtomsw | Ongoing missed sweeping | 3 | 2.33333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| wmgmtot | Other - wmgmt | 25 | 1.6 | 3 | 0 | 2 | 0 | 0 | 5 | 30 |
| Street Environment Services | 246 | 1.28861788617886 | 12 | 11 | 4 | 0 | 0 | 27 | 273 | |
| hazwasterow | Report oil spill (Rapid Response) | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| sweeprmss | Report of missed sweeping service | 13 | 2.46153846153846 | 0 | 0 | 0 | 0 | 0 | 0 | 13 |
| sweeproass | Request for one-off additional sweep | 3 | 1.33333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| sweeprosses | Report Road Traffic Accident (Rapid Response) | 10 | 3.3 | 0 | 0 | 0 | 0 | 0 | 0 | 10 |
| swpbo | Transfer to back office - swp | 3 | 1.33333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| swpdf | Report of dog fouling | 40 | 2.6 | 0 | 0 | 0 | 0 | 0 | 0 | 40 |
| swpgs | Report of general spillage | 1 | 10 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| swplos | Report litter on street | 62 | 0.741935483870968 | 0 | 1 | 4 | 0 | 0 | 5 | 67 |
| swpls | Report leaves on street | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| swpnts | Report sweeping not to standard | 3 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| swpoool | Report oil or other liquid spill | 3 | 4 | 0 | 0 | 1 | 0 | 0 | 1 | 4 |
| swpot | Other - swp | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| swpoth | Report - Other (misc) | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 1 | 1 |
| swppsrr | Report paint spill (Rapid Response) | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| swprbbl | Request replacement bin / bin liner | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 1 | 1 |
| swpsbnc | Report sweeping bags not collected | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| swpss | Request special sweep | 5 | 2.6 | 0 | 0 | 0 | 0 | 0 | 0 | 5 |
| wasteenfrbg | Report blocked gully | 6 | 4.66666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 6 |
| Sweeping | 155 | 1.91612903225806 | 0 | 3 | 5 | 0 | 0 | 8 | 163 | |
| Street Management | 2391 | 3.23672103722292 | 82 | 74 | 21 | 0 | 0 | 177 | 2568 | |
| 2421 | 3.23915737298637 | 82 | 76 | 22 | 0 | 0 | 180 | 2601 |