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'Contact Islington issue resolution performance'.
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| Street Environment Services | All Incidents since 01/11/2009 | |||||||||
| OneServe- Street Environment Services Report as at 00:00:00 30/11/2009 | ||||||||||
| Reference: Report 1 (SES Main) | ||||||||||
| CLOSED INCIDENTS | OPEN INCIDENTS | |||||||||
| Service ID | Service Desc | Closed Incidents | Av Days to Close | 0 to 1 week | 1 to 2 weeks | 2 to 4 weeks | 4 to 8 weeks | 8+ weeks | Open Incidents | Total Incs |
| Street Environment Services | ||||||||||
| bwastercbw | Request assisted collection of bulk waste | 10 | 3 | 0 | 2 | 0 | 0 | 0 | 2 | 12 |
| bwastercwg | Request assisted collection of white goods | 5 | 2 | 1 | 0 | 0 | 0 | 0 | 1 | 6 |
| Assisted Collections | 15 | 2.66666666666667 | 1 | 2 | 0 | 0 | 0 | 3 | 18 | |
| erdartbf | Removal of body fluids | 1 | 2 | 1 | 0 | 0 | 0 | 0 | 1 | 2 |
| erdartda | Report dead animal | 3 | 4 | 1 | 0 | 0 | 0 | 0 | 1 | 4 |
| erdartds | Removal of drug & sex paraphernalia | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| DART Team | 5 | 3 | 2 | 0 | 0 | 0 | 0 | 2 | 7 | |
| Street Environment Services | 20 | 2.75 | 3 | 2 | 0 | 0 | 0 | 5 | 25 | |
| Street Management | ||||||||||
| ctdrdrdc | Report abandoned cones, barriers, signs or cycles | 3 | 3.66666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| duwdcwg | Report of dumped cooker (White Goods) | 3 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| duwdffwg | Report of dumped fridge-freezer (White Goods) | 6 | 2.16666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 6 |
| duwdfwg | Report of dumped fridge (White Goods) | 4 | 1.25 | 0 | 0 | 0 | 0 | 0 | 0 | 4 |
| duwdw | Report of dumped waste | 216 | 1.43518518518519 | 5 | 0 | 1 | 0 | 0 | 6 | 222 |
| duwdwmwg | Report of dumped Washing Machine (White Goods) | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| dwwdot | Other - dwwd | 4 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 4 |
| Dumped Waste | 237 | 1.49789029535865 | 5 | 0 | 1 | 0 | 0 | 6 | 243 | |
| flypostrrfp | Request removal of fly posting | 3 | 3.66666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| Fly Posting | 3 | 3.66666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | |
| grafci | Resolved by Contact Islington - graf | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| grafrg | Report graffiti | 62 | 2.59677419354839 | 8 | 1 | 0 | 0 | 0 | 9 | 71 |
| grafrgrk | Request graffiti removal kit | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 1 | 1 |
| Graffiti | 63 | 2.55555555555556 | 9 | 1 | 0 | 0 | 0 | 10 | 73 | |
| rcygbco | Report missed green box collection | 57 | 1.24561403508772 | 1 | 0 | 0 | 0 | 0 | 1 | 58 |
| recycbnrs | Recycling bin not returned to stance | 3 | 2.33333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| recycbo | Transfer to back office - recyc | 15 | 1.06666666666667 | 1 | 0 | 0 | 0 | 0 | 1 | 16 |
| recycci | Resolved by Contact Islington - recyc | 9 | 0.666666666666667 | 0 | 0 | 1 | 0 | 0 | 1 | 10 |
| recyckc | Request for kitchen caddie | 52 | 2.76923076923077 | 1 | 0 | 0 | 0 | 0 | 1 | 53 |
| recyclf | Request for leaflet | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| recycmcb | Report missed commingled bin collection | 13 | 1.69230769230769 | 0 | 0 | 0 | 0 | 0 | 0 | 13 |
| recycmfas | Report missed flat above shop | 3 | 0.666666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| recycmgwc | Report missed green waste collection | 24 | 2.29166666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 24 |
| recycmkwc | Report missed kitchen waste collection | 38 | 1.23684210526316 | 1 | 0 | 0 | 0 | 0 | 1 | 39 |
| recycmtr | Report missed trade recycling collection | 14 | 1.92857142857143 | 0 | 0 | 0 | 0 | 0 | 0 | 14 |
| recycnrkwc | Request for new/replacement kitchen waste containr | 161 | 2.74534161490683 | 5 | 1 | 0 | 0 | 0 | 6 | 167 |
| recycos | Request for odour strip | 2 | 1.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| recycot | Other - recyc | 17 | 1.58823529411765 | 1 | 1 | 0 | 0 | 0 | 2 | 19 |
| recycrbld | Recycling bags left down | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| recycrcrs | Request for clear recycling sacks | 10 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 10 |
| recycrcwb | Request for commingled wheelie bin | 6 | 2.16666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 6 |
| recycrerb | Request for estate recycling bag/box | 76 | 2.90789473684211 | 5 | 0 | 0 | 0 | 0 | 5 | 81 |
| recycrgwb | Request for replacement garden waste bag | 148 | 2.85135135135135 | 7 | 0 | 0 | 0 | 0 | 7 | 155 |
| recycrjrs | Request to join recycling scheme | 21 | 2.95238095238095 | 0 | 0 | 0 | 0 | 0 | 0 | 21 |
| recycrmer | Report missed estate recycling collection | 62 | 1.19354838709677 | 2 | 0 | 0 | 0 | 0 | 2 | 64 |
| recycrmkwc | Request removal of kitchen waste container | 8 | 2.75 | 0 | 0 | 0 | 0 | 0 | 0 | 8 |
| recycrrbl | Request for replacement recycling box | 365 | 2.74246575342466 | 18 | 0 | 0 | 0 | 0 | 18 | 383 |
| recycrrcw | Request removal of commingled wheelie bin | 2 | 2 | 1 | 0 | 0 | 0 | 0 | 1 | 3 |
| recycrrgb | Request removal of Greenbox | 4 | 2.25 | 0 | 0 | 0 | 0 | 0 | 0 | 4 |
| recycrrli | Request for replacement recycling lid | 41 | 1.39024390243902 | 1 | 0 | 0 | 0 | 0 | 1 | 42 |
| recycrs | Request for recycling sacks | 11 | 2.18181818181818 | 0 | 0 | 0 | 0 | 0 | 0 | 11 |
| Recycling | 1165 | 2.39742489270386 | 44 | 2 | 1 | 0 | 0 | 47 | 1212 | |
| rcyrpbo | Transfer to back office - rcyrp | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| recycrdrb | Report damaged recycling bank | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| recycropb | Report of overflowing Paper bank | 3 | 1.33333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| recycrorb | Report overflowing recycling bank | 12 | 0.916666666666667 | 1 | 0 | 0 | 0 | 0 | 1 | 13 |
| Recycling Points | 18 | 0.944444444444444 | 1 | 0 | 0 | 0 | 0 | 1 | 19 | |
| refcolrcbb | Report missed collection of cm. refuse (Bin Bag) | 19 | 1.31578947368421 | 2 | 0 | 0 | 0 | 0 | 2 | 21 |
| refcolrccr | Report missed collection of cm. refuse (Container) | 59 | 1.42372881355932 | 1 | 0 | 0 | 0 | 0 | 1 | 60 |
| refcolrmlgc | Report of missed lumber or general collection | 20 | 1.7 | 0 | 0 | 0 | 0 | 0 | 0 | 20 |
| refcolrmrc | Report missed refuse collection (Dom. bin bag) | 180 | 1.2 | 4 | 0 | 0 | 0 | 0 | 4 | 184 |
| rfcblnr | Report of bin lid not replaced | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| rfcbnrs | Bin not returned to stance | 13 | 1 | 0 | 1 | 0 | 0 | 0 | 1 | 14 |
| rfcbo | Transfer to back office - rfc | 6 | 1.33333333333333 | 1 | 0 | 0 | 0 | 0 | 1 | 7 |
| rfcds | Domestic skip | 4 | 1 | 0 | 0 | 5 | 0 | 0 | 5 | 9 |
| rfcenfc | Report of excess noise from crew | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| rfcewnc | Report of excess waste not collected | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| rfcmfcc | Report missed refuse collection (Dom. Container) | 54 | 1.18518518518519 | 4 | 0 | 0 | 0 | 0 | 4 | 58 |
| rfcncw | Report of non collection of waste | 11 | 1.90909090909091 | 0 | 0 | 0 | 0 | 0 | 0 | 11 |
| rfcot | Other - rfc | 3 | 2.66666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| rfcpcw | Report of part collection of waste | 4 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 4 |
| rfcsenp | Report skip excess not picked up | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| rfcsrnp | Report of spilt refuse not picked up | 5 | 2.4 | 0 | 1 | 0 | 0 | 0 | 1 | 6 |
| Refuse Collection - Complaints | 384 | 1.30989583333333 | 12 | 2 | 5 | 0 | 0 | 19 | 403 | |
| rceeu | Request Container exchange - Eurobin | 4 | 1.5 | 0 | 0 | 0 | 0 | 0 | 0 | 4 |
| rcepa | Request Container exchange - Paladin | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| rfcsrbo | Transfer to back office - rfcsr | 2 | 2 | 0 | 0 | 1 | 0 | 0 | 1 | 3 |
| rfcsrci | Resolved by Contact Islington - rfcsr | 12 | 1.33333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 12 |
| rfcsrot | Other - rfcsr | 4 | 1.5 | 0 | 0 | 0 | 0 | 0 | 0 | 4 |
| rfcwcge | Request for waste collection (l&g) - General | 715 | 4.9006993006993 | 172 | 40 | 2 | 0 | 0 | 214 | 929 |
| rfcwgco | Request for waste collection (WG) - Cooker | 16 | 6.375 | 8 | 2 | 0 | 0 | 0 | 10 | 26 |
| rfcwgff | Request for waste collection (WG) - Fridge-Freezer | 33 | 4.90909090909091 | 12 | 2 | 0 | 0 | 0 | 14 | 47 |
| rfcwgfr | Request for waste collection (WG) - Fridge | 31 | 5.64516129032258 | 7 | 0 | 0 | 0 | 0 | 7 | 38 |
| rfcwgwm | Request for waste collection (WG) - Washing Machne | 23 | 5.1304347826087 | 8 | 0 | 0 | 0 | 0 | 8 | 31 |
| Refuse Collection - Service Request | 841 | 4.8692033293698 | 207 | 44 | 3 | 0 | 0 | 254 | 1095 | |
| hazwastergs | Hazardous waste | 19 | 0.421052631578947 | 2 | 1 | 0 | 0 | 0 | 3 | 22 |
| highrrbw | Request removal of builders waste | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| highrrg | Request road gritting | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| wasteenfriwd | Report incorrect waste disposal | 4 | 2.5 | 2 | 0 | 1 | 0 | 0 | 3 | 7 |
| wmgmtbo | Transfer to back office - wmgmt | 40 | 1.8 | 7 | 1 | 2 | 0 | 0 | 10 | 50 |
| wmgmtci | Resolved by Contact Islington - wmgmt | 6 | 0.166666666666667 | 0 | 1 | 1 | 0 | 0 | 2 | 8 |
| wmgmtdcc | Dog Control Consultation | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| wmgmtomdw | Ongoing missed dumped waste collection | 3 | 4.33333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| wmgmtomer | Ongoing missed estate recycling | 7 | 2 | 0 | 0 | 1 | 0 | 0 | 1 | 8 |
| wmgmtomgb | Ongoing missed green box | 2 | 2.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| wmgmtomkw | Ongoing missed kitchen waste recycling | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| wmgmtomlc | Ongoing missed lumber collection | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 1 | 1 |
| wmgmtomrc | Ongoing missed refuse collection | 12 | 3 | 2 | 0 | 1 | 0 | 0 | 3 | 15 |
| wmgmtomrs | Ongoing missed recycling above shops | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| wmgmtomsw | Ongoing missed sweeping | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| wmgmtot | Other - wmgmt | 17 | 0.882352941176471 | 5 | 0 | 0 | 0 | 0 | 5 | 22 |
| Street Environment Services | 116 | 1.62068965517241 | 19 | 3 | 6 | 0 | 0 | 28 | 144 | |
| hazwasterow | Report oil spill (Rapid Response) | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| sweeprmss | Report of missed sweeping service | 46 | 1.8695652173913 | 0 | 0 | 0 | 0 | 0 | 0 | 46 |
| sweeproass | Request for one-off additional sweep | 7 | 0.571428571428571 | 0 | 0 | 0 | 0 | 0 | 0 | 7 |
| sweeprosses | Report Road Traffic Accident (Rapid Response) | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 1 | 2 |
| swpbo | Transfer to back office - swp | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 1 | 1 |
| swpdf | Report of dog fouling | 21 | 1.52380952380952 | 0 | 0 | 0 | 0 | 0 | 0 | 21 |
| swpgs | Report of general spillage | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| swplbf | Report Litter bin full | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| swplos | Report litter on street | 15 | 1.8 | 0 | 0 | 0 | 0 | 0 | 0 | 15 |
| swpls | Report leaves on street | 56 | 1.85714285714286 | 1 | 0 | 0 | 0 | 0 | 1 | 57 |
| swpngds | Report no gully / drainage on street | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| swpnts | Report sweeping not to standard | 10 | 1.6 | 1 | 0 | 0 | 0 | 0 | 1 | 11 |
| swpoool | Report oil or other liquid spill | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| swpot | Other - swp | 3 | 7.33333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| swpoth | Report - Other (misc) | 1 | 6 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| swppsrr | Report paint spill (Rapid Response) | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| swpsg | Report smelly gully | 2 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| swpss | Request special sweep | 11 | 1.27272727272727 | 0 | 0 | 0 | 0 | 0 | 0 | 11 |
| wasteenfrbg | Report blocked gully | 4 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 4 |
| Sweeping | 183 | 1.87978142076503 | 2 | 2 | 0 | 0 | 0 | 4 | 187 | |
| Street Management | 3010 | 2.81295681063123 | 299 | 54 | 16 | 0 | 0 | 369 | 3379 | |
| 3030 | 2.81254125412541 | 302 | 56 | 16 | 0 | 0 | 374 | 3404 |