Download original attachment
(Excel spreadsheet)
This is an HTML version of an attachment to the Freedom of Information request
'Contact Islington issue resolution performance'.
(Excel spreadsheet)
| Service ID | Service Description | Service Id | Closed Incidents | Av Days to Close | 0 to 1 week | 1 to 2 weeks | 2 to 4 weeks | 4 to 8 weeks | 8+ weeks | Open Incidents | Total Incs | Service Desc |
| Street Environment Services | ||||||||||||
| bwastercbw ¬Request assisted collection of bulk waste | 11 | 3.63636363636364 | 1 | 0 | 0 | 0 | 0 | 1 | 12 | |||
| bwastercwg ¬Request assisted collection of white goods | 4 | 4.75 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | |||
| Assisted Collections | 15 | 3.93333333333333 | 1 | 0 | 0 | 0 | 0 | 1 | 16 | |||
| erdartbf ¬Removal of body fluids | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 1 | 1 | |||
| erdartda ¬Report dead animal | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |||
| erdartds ¬Removal of drug & sex paraphernalia | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |||
| erdartsn ¬Report syringes/ needles | 2 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |||
| DART Team | 5 | 1.6 | 1 | 0 | 0 | 0 | 0 | 1 | 6 | |||
| Street Environment Services | Service Area Subtotals | 20 | 3.35 | 2 | 0 | 0 | 0 | 0 | 2 | 22 | ||
| Street Management | ||||||||||||
| ctdrdrdc ¬Report abandoned cones, barriers, signs or cycles | 6 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 6 | |||
| duwdcwg ¬Report of dumped cooker (White Goods) | 3 | 1.33333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | |||
| duwdffwg ¬Report of dumped fridge-freezer (White Goods) | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |||
| duwdfwg ¬Report of dumped fridge (White Goods) | 7 | 2.14285714285714 | 0 | 0 | 0 | 0 | 0 | 0 | 7 | |||
| duwdw ¬Report of dumped waste | 189 | 1.36507936507937 | 1 | 1 | 0 | 0 | 0 | 2 | 191 | |||
| dwwdbo ¬Transfer to back office - dwwd | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 1 | 2 | |||
| dwwdot ¬Other - dwwd | 7 | 0.428571428571429 | 0 | 0 | 0 | 0 | 0 | 0 | 7 | |||
| Dumped Waste | 214 | 1.36915887850467 | 1 | 1 | 1 | 0 | 0 | 3 | 217 | |||
| flypostoth ¬Other - flypost | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |||
| flypostrrfp ¬Request removal of fly posting | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 2 | 2 | |||
| Fly Posting | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 2 | 3 | |||
| grafoth ¬Other - graf | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |||
| grafrg ¬Report graffiti | 34 | 3.55882352941176 | 10 | 0 | 1 | 0 | 0 | 11 | 45 | |||
| Graffiti | 35 | 3.45714285714286 | 10 | 0 | 1 | 0 | 0 | 11 | 46 | |||
| rcygbco ¬Report missed green box collection | 49 | 1.53061224489796 | 0 | 0 | 0 | 0 | 0 | 0 | 49 | |||
| recycbnrs ¬Recycling bin not returned to stance | 3 | 2.33333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | |||
| recycbo ¬Transfer to back office - recyc | 6 | 2.66666666666667 | 1 | 0 | 0 | 0 | 0 | 1 | 7 | |||
| recycci ¬Resolved by Contact Islington - recyc | 8 | 2.75 | 0 | 1 | 0 | 0 | 0 | 1 | 9 | |||
| recyckc ¬Request for kitchen caddie | 28 | 2.28571428571429 | 3 | 0 | 0 | 0 | 0 | 3 | 31 | |||
| recyclf ¬Request for leaflet | 2 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |||
| recycmcb ¬Report missed commingled bin collection | 11 | 1.36363636363636 | 0 | 0 | 0 | 0 | 0 | 0 | 11 | |||
| recycmfas ¬Report missed flat above shop | 3 | 1.66666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | |||
| recycmgwc ¬Report missed green waste collection | 8 | 2.625 | 1 | 0 | 0 | 0 | 0 | 1 | 9 | |||
| recycmkwc ¬Report missed kitchen waste collection | 28 | 1.5 | 0 | 0 | 0 | 0 | 0 | 0 | 28 | |||
| recycmtr ¬Report missed trade recycling collection | 9 | 2.11111111111111 | 0 | 0 | 0 | 0 | 0 | 0 | 9 | |||
| recycnrkwc ¬Request for new/replacement kitchen waste containr | 92 | 2.46739130434783 | 4 | 0 | 0 | 0 | 0 | 4 | 96 | |||
| recycos ¬Request for odour strip | 5 | 2.6 | 2 | 0 | 0 | 0 | 0 | 2 | 7 | |||
| recycot ¬Other - recyc | 13 | 2.84615384615385 | 0 | 0 | 0 | 0 | 0 | 0 | 13 | |||
| recycrbld ¬Recycling bags left down | 2 | 1.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |||
| recycrcrs ¬Request for clear recycling sacks | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |||
| recycrcwb ¬Request for commingled wheelie bin | 2 | 1.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |||
| recycrerb ¬Request for estate recycling bag/box | 55 | 2.83636363636364 | 6 | 0 | 0 | 0 | 0 | 6 | 61 | |||
| recycrgwb ¬Request for replacement garden waste bag | 100 | 2.38 | 10 | 0 | 0 | 0 | 0 | 10 | 110 | |||
| recycrjrs ¬Request to join recycling scheme | 26 | 2.73076923076923 | 1 | 0 | 1 | 0 | 0 | 2 | 28 | |||
| recycrmer ¬Report missed estate recycling collection | 37 | 1.37837837837838 | 0 | 0 | 0 | 0 | 0 | 0 | 37 | |||
| recycrmkwc ¬Request removal of kitchen waste container | 6 | 1.83333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 6 | |||
| recycrrbl ¬Request for replacement recycling box | 197 | 2.51269035532995 | 10 | 0 | 0 | 0 | 0 | 10 | 207 | |||
| recycrrcw ¬Request removal of commingled wheelie bin | 2 | 1.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |||
| recycrrgb ¬Request removal of Greenbox | 6 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 6 | |||
| recycrrli ¬Request for replacement recycling lid | 18 | 1.72222222222222 | 3 | 0 | 0 | 0 | 0 | 3 | 21 | |||
| recycrs ¬Request for recycling sacks | 12 | 2.33333333333333 | 4 | 0 | 0 | 0 | 0 | 4 | 16 | |||
| Recycling | 729 | 2.29903978052126 | 45 | 1 | 1 | 0 | 0 | 47 | 776 | |||
| rcyrpci ¬Resolved by Contact Islington - rcyrp | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |||
| rcyrpot ¬Other - rcyrp | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |||
| recycropb ¬Report of overflowing Paper bank | 3 | 2.33333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | |||
| recycrorb ¬Report overflowing recycling bank | 4 | 2 | 1 | 0 | 0 | 0 | 0 | 1 | 5 | |||
| recycrrbm ¬Report Recycling banks missing | 1 | 7 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |||
| Recycling Points | 10 | 2.2 | 1 | 0 | 0 | 0 | 0 | 1 | 11 | |||
| refcolrcbb ¬Report missed collection of cm. refuse (Bin Bag) | 23 | 1.52173913043478 | 0 | 0 | 1 | 0 | 0 | 1 | 24 | |||
| refcolrccr ¬Report missed collection of cm. refuse (Container) | 45 | 1.44444444444444 | 0 | 0 | 0 | 0 | 0 | 0 | 45 | |||
| refcolrmlgc ¬Report of missed lumber or general collection | 27 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 27 | |||
| refcolrmrc ¬Report missed refuse collection (Dom. bin bag) | 103 | 1.13592233009709 | 2 | 0 | 0 | 0 | 0 | 2 | 105 | |||
| rfcblnr ¬Report of bin lid not replaced | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |||
| rfcbnrs ¬Bin not returned to stance | 5 | 1.4 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| rfcbo ¬Transfer to back office - rfc | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |||
| rfcci ¬Resolved by Contact Islington - rfc | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |||
| rfcdpp ¬Report of Damage to Private Property | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |||
| rfcds ¬Domestic skip | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |||
| rfcewnc ¬Report of excess waste not collected | 7 | 1.14285714285714 | 0 | 0 | 0 | 0 | 0 | 0 | 7 | |||
| rfcmfcc ¬Report missed refuse collection (Dom. Container) | 65 | 1.01538461538462 | 0 | 0 | 0 | 0 | 0 | 0 | 65 | |||
| rfcncw ¬Report of non collection of waste | 7 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 7 | |||
| rfcot ¬Other - rfc | 5 | 5.4 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| rfcpcw ¬Report of part collection of waste | 7 | 1.14285714285714 | 0 | 0 | 0 | 0 | 0 | 0 | 7 | |||
| rfcsenp ¬Report skip excess not picked up | 1 | 6 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |||
| rfcsrnp ¬Report of spilt refuse not picked up | 2 | 0.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |||
| Refuse Collection - Complaints | 303 | 1.34983498349835 | 2 | 0 | 1 | 0 | 0 | 3 | 306 | |||
| palwsh ¬Request Paladin wash | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |||
| rceeu ¬Request Container exchange - Eurobin | 2 | 1.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |||
| rcepa ¬Request Container exchange - Paladin | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |||
| rfcsrbo ¬Transfer to back office - rfcsr | 1 | 6 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |||
| rfcsrci ¬Resolved by Contact Islington - rfcsr | 6 | 3.5 | 1 | 1 | 0 | 0 | 0 | 2 | 8 | |||
| rfcsrot ¬Other - rfcsr | 7 | 1 | 0 | 0 | 1 | 0 | 0 | 1 | 8 | |||
| rfcwcge ¬Request for waste collection (l&g) - General | 602 | 4.85714285714286 | 167 | 11 | 13 | 0 | 0 | 191 | 793 | |||
| rfcwgco ¬Request for waste collection (WG) - Cooker | 26 | 5.88461538461539 | 11 | 1 | 0 | 0 | 0 | 12 | 38 | |||
| rfcwgff ¬Request for waste collection (WG) - Fridge-Freezer | 38 | 5.10526315789474 | 8 | 0 | 0 | 0 | 0 | 8 | 46 | |||
| rfcwgfr ¬Request for waste collection (WG) - Fridge | 15 | 5.13333333333333 | 12 | 0 | 0 | 0 | 0 | 12 | 27 | |||
| rfcwgwm ¬Request for waste collection (WG) - Washing Machne | 16 | 5.4375 | 6 | 0 | 0 | 0 | 0 | 6 | 22 | |||
| Refuse Collection - Service Request | 715 | 4.86013986013986 | 205 | 13 | 14 | 0 | 0 | 232 | 947 | |||
| hazwastergs ¬Hazardous waste | 23 | 1.04347826086957 | 2 | 0 | 0 | 0 | 0 | 2 | 25 | |||
| highrrbw ¬Request removal of builders waste | 5 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| wasteenfriwd ¬Report incorrect waste disposal | 6 | 3.83333333333333 | 1 | 0 | 1 | 0 | 0 | 2 | 8 | |||
| wmgmtbo ¬Transfer to back office - wmgmt | 36 | 2.38888888888889 | 0 | 3 | 2 | 0 | 0 | 5 | 41 | |||
| wmgmtci ¬Resolved by Contact Islington - wmgmt | 5 | 0.4 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| wmgmtomdw ¬Ongoing missed dumped waste collection | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |||
| wmgmtomer ¬Ongoing missed estate recycling | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 1 | 2 | |||
| wmgmtomgb ¬Ongoing missed green box | 4 | 2.75 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | |||
| wmgmtomlc ¬Ongoing missed lumber collection | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |||
| wmgmtomrc ¬Ongoing missed refuse collection | 8 | 3.625 | 0 | 1 | 0 | 0 | 0 | 1 | 9 | |||
| wmgmtomrs ¬Ongoing missed recycling above shops | 1 | 11 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |||
| wmgmtot ¬Other - wmgmt | 30 | 1.43333333333333 | 1 | 1 | 0 | 0 | 0 | 2 | 32 | |||
| Street Environment Services | 122 | 1.97540983606557 | 4 | 5 | 4 | 0 | 0 | 13 | 135 | |||
| hazwasterow ¬Report oil spill (Rapid Response) | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |||
| sweeprmss ¬Report of missed sweeping service | 7 | 2.42857142857143 | 0 | 0 | 0 | 0 | 0 | 0 | 7 | |||
| sweeproass ¬Request for one-off additional sweep | 3 | 0.666666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | |||
| swpbo ¬Transfer to back office - swp | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 1 | 1 | |||
| swpdf ¬Report of dog fouling | 31 | 1.41935483870968 | 3 | 0 | 0 | 0 | 0 | 3 | 34 | |||
| swpgs ¬Report of general spillage | 3 | 2.66666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | |||
| swplbf ¬Report Litter bin full | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |||
| swplos ¬Report litter on street | 6 | 2.5 | 0 | 0 | 0 | 0 | 0 | 0 | 6 | |||
| swpls ¬Report leaves on street | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |||
| swpnts ¬Report sweeping not to standard | 8 | 3.125 | 0 | 0 | 0 | 0 | 0 | 0 | 8 | |||
| swpog ¬Report overflowing gully | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |||
| swpoool ¬Report oil or other liquid spill | 5 | 2.4 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |||
| swpot ¬Other - swp | 4 | 0.5 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | |||
| swpoth ¬Report - Other (misc) | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 1 | 1 | |||
| swppsrr ¬Report paint spill (Rapid Response) | 2 | 3.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |||
| swprbbl ¬Request replacement bin / bin liner | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |||
| swpsg ¬Report smelly gully | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |||
| swpss ¬Request special sweep | 11 | 3.27272727272727 | 0 | 0 | 1 | 0 | 0 | 1 | 12 | |||
| wasteenfrbg ¬Report blocked gully | 1 | 5 | 1 | 0 | 0 | 0 | 0 | 1 | 2 | |||
| Sweeping | 87 | 2.05747126436782 | 5 | 1 | 1 | 0 | 0 | 7 | 94 | |||
| Street Management | Service Area Subtotals | 2216 | 2.89530685920578 | 275 | 21 | 23 | 0 | 0 | 319 | 2535 | ||
| Report Totals | 2236 | 2.89937388193202 | 277 | 21 | 23 | 0 | 0 | 321 | 2557 |