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'Contact Islington issue resolution performance'.
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| Street Environment Services | All Incidents since 01/05/2010 | ||||||||||
| OneServe- Street Environment Services Report as at 00:00:00 31/05/2010 | |||||||||||
| Reference: Report 1 (SES Main) | |||||||||||
| CLOSED INCIDENTS | OPEN INCIDENTS | ||||||||||
| Service ID | Service Description | Service Id | Closed Incidents | Av Days to Close | 0 to 1 week | 1 to 2 weeks | 2 to 4 weeks | 4 to 8 weeks | 8+ weeks | Open Incidents | Total Incs |
| Mayrise - OLD CODES | |||||||||||
| duwdffwg Report of dumped fridge-freezer (White Goods) | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| duwdfwg Report of dumped fridge (White Goods) | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| duwdw Report of dumped waste | 144 | 1.43055555555556 | 1 | 1 | 2 | 0 | 0 | 4 | |||
| Dumped Waste | 146 | 1.43835616438356 | 1 | 1 | 2 | 0 | 0 | 4 | 150 | ||
| flypostbo Transfer to back office - flypost | 2 | 2.5 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| flypostrrfp Request removal of fly posting | 5 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| Fly Posting | 7 | 2.14285714285714 | 0 | 0 | 0 | 0 | 0 | 0 | 7 | ||
| grafrg Report graffiti | 62 | 4.48387096774194 | 0 | 0 | 1 | 0 | 0 | 1 | |||
| Graffiti | 62 | 4.48387096774194 | 0 | 0 | 1 | 0 | 0 | 1 | 63 | ||
| rcygbco Report missed green box collection | 67 | 1.11940298507463 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| recycbnrs Recycling bin not returned to stance | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| recycbo Transfer to back office - recyc | 5 | 0.8 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| recycci Resolved by Contact Islington - recyc | 3 | 1.66666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| recyckc Request for kitchen caddie | 24 | 2.83333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| recyclf Request for leaflet | 3 | 3.33333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| recycmcb Report missed commingled bin collection | 13 | 1.15384615384615 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| recycmfas Report missed flat above shop | 2 | 1.5 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| recycmgwc Report missed green waste collection | 29 | 1.68965517241379 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| recycmkwc Report missed kitchen waste collection | 35 | 1.77142857142857 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| recycmtr Report missed trade recycling collection | 10 | 0.9 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| recycnrkwc Request for new/replacement kitchen waste containr | 66 | 2.90909090909091 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| recycot Other - recyc | 7 | 1.42857142857143 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| recycrcrs Request for clear recycling sacks | 15 | 1.06666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| recycrcwb Request for commingled wheelie bin | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| recycrerb Request for estate recycling bag/box | 33 | 3.06060606060606 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| recycrgwb Request for replacement garden waste bag | 97 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| recycrjrs Request to join recycling scheme | 9 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| recycrmer Report missed estate recycling collection | 31 | 1.09677419354839 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| recycrmkwc Request removal of kitchen waste container | 8 | 3.625 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| recycrrbl Request for replacement recycling box | 160 | 3.16875 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| recycrrcw Request removal of commingled wheelie bin | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| recycrrgb Request removal of Greenbox | 2 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| recycrrli Request for replacement recycling lid | 19 | 2.21052631578947 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| recycrs Request for recycling sacks | 8 | 2.625 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| Recycling | 649 | 2.44992295839753 | 0 | 0 | 0 | 0 | 0 | 0 | 649 | ||
| rcyrpci Resolved by Contact Islington - rcyrp | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| recycrobb Report of overflowing Bottle bank | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| recycrorb Report overflowing recycling bank | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| Recycling Points | 3 | 2.33333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| refcolrcbb Report missed collection of cm. refuse (Bin Bag) | 24 | 1.125 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| refcolrccr Report missed collection of cm. refuse (Container) | 47 | 1.02127659574468 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| refcolrmlgc Report of missed lumber or general collection | 17 | 2.58823529411765 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| refcolrmrc Report missed refuse collection (Dom. bin bag) | 108 | 1.36111111111111 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| rfcblnr Report of bin lid not replaced | 3 | 1.33333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| rfcbnrs Bin not returned to stance | 5 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| rfcdpp Report of Damage to Private Property | 3 | 1.66666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| rfcewnc Report of excess waste not collected | 4 | 0.75 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| rfcmfcc Report missed refuse collection (Dom. Container) | 45 | 1.2 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| rfcncw Report of non collection of waste | 4 | 1.5 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| rfcot Other - rfc | 3 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| rfcpcw Report of part collection of waste | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| rfcsrnp Report of spilt refuse not picked up | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| Refuse Collection - Complaints | 267 | 1.34831460674157 | 0 | 0 | 0 | 0 | 0 | 0 | 267 | ||
| rceeu Request Container exchange - Eurobin | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| rcepa Request Container exchange - Paladin | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| rfcsrci Resolved by Contact Islington - rfcsr | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| rfcwcge Request for waste collection (l&g) - General | 621 | 4.72302737520129 | 0 | 0 | 5 | 0 | 0 | 5 | |||
| rfcwgco Request for waste collection (WG) - Cooker | 16 | 6.125 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| rfcwgff Request for waste collection (WG) - Fridge-Freezer | 24 | 5.875 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| rfcwgfr Request for waste collection (WG) - Fridge | 27 | 7.07407407407407 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| rfcwgwm Request for waste collection (WG) - Washing Machne | 28 | 5.96428571428571 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| Refuse Collection - Service Request | 721 | 4.9001386962552 | 0 | 0 | 5 | 0 | 0 | 5 | 726 | ||
| hazwastergs Hazardous waste | 17 | 0.647058823529412 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| wasteenfriwd Report incorrect waste disposal | 6 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| wmgmtbo Transfer to back office - wmgmt | 24 | 2.91666666666667 | 0 | 0 | 1 | 1 | 0 | 2 | |||
| wmgmtci Resolved by Contact Islington - wmgmt | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| wmgmtdcc Dog Control Consultation | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| wmgmtomer Ongoing missed estate recycling | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| wmgmtomgb Ongoing missed green box | 3 | 3 | 0 | 0 | 1 | 0 | 0 | 1 | |||
| wmgmtomgw Ongoing missed green waste | 2 | 2.5 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| wmgmtomrc Ongoing missed refuse collection | 22 | 2.54545454545455 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| wmgmtomsw Ongoing missed sweeping | 2 | 1.5 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| wmgmtot Other - wmgmt | 20 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| Street Environment Services | 101 | 2.13861386138614 | 0 | 0 | 2 | 1 | 0 | 3 | 104 | ||
| hazwasterow Report oil spill (Rapid Response) | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| sweeprmss Report of missed sweeping service | 5 | 1.4 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| sweeproass Request for one-off additional sweep | 2 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| sweeprosses Report Road Traffic Accident (Rapid Response) | 1 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| swpbo Transfer to back office - swp | 2 | 1.5 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| swpdf Report of dog fouling | 53 | 2.45283018867925 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| swplbf Report Litter bin full | 3 | 0.666666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| swplos Report litter on street | 16 | 2.125 | 1 | 0 | 1 | 0 | 0 | 2 | |||
| swpnts Report sweeping not to standard | 8 | 4.625 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| swpog Report overflowing gully | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| swpot Other - swp | 2 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| swppsrr Report paint spill (Rapid Response) | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| swpsg Report smelly gully | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| swpss Request special sweep | 6 | 3.66666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| wasteenfrbg Report blocked gully | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| Sweeping | 104 | 2.47115384615385 | 1 | 0 | 1 | 0 | 0 | 2 | 106 | ||
| Mayrise - OLD CODES | Service Area Subtotals | 2060 | 3.13883495145631 | 2 | 1 | 11 | 1 | 0 | 15 | 2075 | |
| Street Environment Services | |||||||||||
| bwastercbw Request assisted collection of bulk waste | 9 | 2.22222222222222 | 0 | 0 | 2 | 0 | 0 | 2 | |||
| bwastercwg Request assisted collection of white goods | 5 | 3.2 | 0 | 0 | 1 | 0 | 0 | 1 | |||
| Assisted Collections | 14 | 2.57142857142857 | 0 | 0 | 3 | 0 | 0 | 3 | 17 | ||
| erdartda Report dead animal | 4 | 0.75 | 0 | 0 | 0 | 0 | 0 | 0 | |||
| DART Team | 4 | 0.75 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | ||
| Street Environment Services | Service Area Subtotals | 18 | 2.16666666666667 | 0 | 0 | 3 | 0 | 0 | 3 | 21 | |
| System Codes | |||||||||||
| ctdrdrdc Report abandoned cones, barriers, signs or cycles | 5 | 3.4 | 2 | 0 | 0 | 0 | 0 | 2 | |||
| Dumped Rubbish and Items | 5 | 3.4 | 2 | 0 | 0 | 0 | 0 | 2 | 7 | ||
| ctdrswoo Request for one-off additional sweep | 7 | 2.85714285714286 | 2 | 1 | 0 | 0 | 0 | 3 | |||
| Sweeping and Street Cleansing | 7 | 2.85714285714286 | 2 | 1 | 0 | 0 | 0 | 3 | 10 | ||
| System Codes | Service Area Subtotals | 12 | 3.08333333333333 | 4 | 1 | 0 | 0 | 0 | 5 | 17 | |
| Report Totals | 2090 | 3.13014354066986 | 6 | 2 | 14 | 1 | 0 | 23 | 2113 |