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'Contact Islington issue resolution performance'.
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| Highways | All Incidents since 01/05/2010 | |||||||||||||
| OneServe- Highways Report as at 00:00:00 31/05/2010 | ||||||||||||||
| Reference: Report 5(Highways Main) | ||||||||||||||
| CLOSED INCIDENTS | OPEN INCIDENTS | |||||||||||||
| Service Id | Service Unit | Service Description | Target Days | Closed Within Target | % in Target | Closed Incidents | Av Days to Close | 0 to 1 week | 1 to 2 weeks | 2 to 4 weeks | 4 to 8 weeks | 8+ weeks | Open Incidents | Total Incs |
| Highways | ||||||||||||||
| highdefrpir | Pothole - hwyca | 5 | 60 | 86.9565217391304 | 69 | 2.73913043478261 | 1 | 3 | 2 | 0 | 0 | 6 | 75 | |
| hwycaco | Condition - hwyca | 5 | 25 | 80.6451612903226 | 31 | 3.19354838709677 | 0 | 1 | 3 | 0 | 0 | 4 | 35 | |
| hwycade | Debris in road | 5 | 1 | 100 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| hwycask | Skip causing obstruction | 5 | 2 | 100 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |
| hwycauw | Utility works - hwyca | 5 | 7 | 100 | 7 | 1.14285714285714 | 0 | 0 | 0 | 0 | 0 | 0 | 7 | |
| Carriageway | 5 | 95 | 86.36 | 110 | 2.71818181818182 | 1 | 4 | 5 | 0 | 0 | 10 | 120 | ||
| hwyceda | Damaged - hwyce | 5 | 1 | 100 | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| hwyceop | Open - hwyce | 5 | 1 | 100 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| Cellar Access (Coal Hole) | 5 | 2 | 100.00 | 2 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | ||
| hwycpgc | General condition - hwycp | 5 | 11 | 91.6666666666667 | 12 | 2.58333333333333 | 0 | 0 | 2 | 0 | 0 | 2 | 14 | |
| hwycpob | Obstructed - hwycp | 5 | 7 | 100 | 7 | 1.85714285714286 | 0 | 0 | 0 | 0 | 0 | 0 | 7 | |
| hwycpup | Uneven pavement - hwycp | 5 | 5 | 71.4285714285714 | 7 | 5.14285714285714 | 0 | 0 | 1 | 0 | 0 | 1 | 8 | |
| Central Pavement | 5 | 23 | 88.46 | 26 | 3.07692307692308 | 0 | 0 | 3 | 0 | 0 | 3 | 29 | ||
| hwyccda | Damaged - hwycc | 5 | 5 | 100 | 5 | 1.2 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |
| Comms Cabinet | 5 | 5 | 100.00 | 5 | 1.2 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| hwycsmi | Missing - hwycs | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1 | 1 | |
| hwycsre | Request - hwycs | 5 | 1 | 100 | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| Cycle Stand | 5 | 1 | 100.00 | 1 | 4 | 0 | 0 | 1 | 0 | 0 | 1 | 2 | ||
| hwyfggc | General complaint - hwyfg | 5 | 1 | 100 | 1 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| Fire Gate | 5 | 1 | 100.00 | 1 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| highdefrdp | General Condition (Damaged Paving) | 5 | 15 | 88.2352941176471 | 17 | 3.58823529411765 | 0 | 2 | 0 | 0 | 0 | 2 | 19 | |
| hwyfoms | Missing slab - hwyfo | 5 | 1 | 50 | 2 | 7.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |
| hwyfooh | Overgrown hedge - hwyfo | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1 | 1 | |
| hwyforb | Rocking slab - hwyfo | 5 | 4 | 66.6666666666667 | 6 | 5 | 0 | 1 | 0 | 0 | 0 | 1 | 7 | |
| hwyfotb | Tree base - hwyfo | 5 | 0 | 0 | 1 | 11 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| hwyfoup | Uneven pavement - hwyfo | 5 | 3 | 75 | 4 | 3.5 | 0 | 1 | 1 | 0 | 0 | 2 | 6 | |
| hwyfouw | Utility works - hwyfo | 5 | 3 | 100 | 3 | 1.33333333333333 | 0 | 0 | 1 | 0 | 0 | 1 | 4 | |
| Footway | 5 | 26 | 78.79 | 33 | 4.09090909090909 | 0 | 4 | 3 | 0 | 0 | 7 | 40 | ||
| hwyguda | Damaged - hwygu | 5 | 0 | 0 | 1 | 7 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| hwygumc | Missing cover - hwygu | 5 | 4 | 100 | 4 | 1.5 | 0 | 0 | 1 | 0 | 0 | 1 | 5 | |
| wasteenfrsmd | Blocked - hwygu | 5 | 6 | 85.7142857142857 | 7 | 4 | 2 | 3 | 4 | 0 | 0 | 9 | 16 | |
| Gully (Drains) | 5 | 10 | 83.33 | 12 | 3.41666666666667 | 2 | 3 | 5 | 0 | 0 | 10 | 22 | ||
| hwyhehn | Hedge needs attention (describe) | 5 | 5 | 100 | 5 | 1.4 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |
| hwyheph | Private hedge obstructing footway | 5 | 1 | 100 | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| Hedge | 5 | 6 | 100.00 | 6 | 1.83333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 6 | ||
| hwyhidd | Description of damage / injury | 5 | 0 | 0 | 0 | 0 | 0 | 2 | 1 | 0 | 0 | 3 | 3 | |
| Highways Insurance | 5 | 0 | 0.00 | 0 | 0 | 0 | 2 | 1 | 0 | 0 | 3 | 3 | ||
| hwykeda | Damaged - hwyke | 5 | 4 | 100 | 4 | 1.75 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | |
| Kerb | 5 | 4 | 100.00 | 4 | 1.75 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | ||
| hwylpda | Damaged - hwylp | 5 | 5 | 83.3333333333333 | 6 | 3.16666666666667 | 2 | 0 | 0 | 0 | 0 | 2 | 8 | |
| hwylpgr | Graffiti - hwylp | 5 | 9 | 90 | 10 | 2.1 | 1 | 0 | 1 | 0 | 0 | 2 | 12 | |
| hwylpli | Light on 24/7 - hwylp | 5 | 3 | 100 | 3 | 2.66666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | |
| hwylplo | Light out - hwylp | 5 | 7 | 100 | 7 | 3.57142857142857 | 0 | 0 | 0 | 0 | 0 | 0 | 7 | |
| Lighting Point | 5 | 24 | 92.31 | 26 | 2.80769230769231 | 3 | 0 | 1 | 0 | 0 | 4 | 30 | ||
| hwylpfda | Damaged - hwylpf | 5 | 1 | 50 | 2 | 3.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |
| hwylpfew | Exposed wires - hwylpf | 5 | 1 | 100 | 1 | 5 | 1 | 0 | 0 | 0 | 0 | 1 | 2 | |
| hwylpfgr | Graffiti - hwylpf | 5 | 13 | 100 | 13 | 3.38461538461538 | 0 | 0 | 0 | 0 | 0 | 0 | 13 | |
| hwylpfli | Light on 24/7 - hwylpf | 5 | 1 | 100 | 1 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| hwylpflo | Light out - hwylpf | 5 | 3 | 75 | 4 | 3.5 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | |
| Lighting Point (Footway) | 5 | 19 | 90.48 | 21 | 3.57142857142857 | 1 | 0 | 0 | 0 | 0 | 1 | 22 | ||
| highrrc | Road Closures | 5 | 2 | 100 | 2 | 0.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |
| highrsi | Skip (With Paris Links) | 5 | 171 | 99.4186046511628 | 172 | 0.511627906976744 | 0 | 0 | 4 | 0 | 0 | 4 | 176 | |
| Other | 5 | 173 | 99.43 | 174 | 0.511494252873563 | 0 | 0 | 4 | 0 | 0 | 4 | 178 | ||
| hwypgda | Damaged - hwypg | 5 | 1 | 100 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| hwypgre | Request - hwypg | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1 | 1 | |
| Pedestrian Guard Rail | 5 | 1 | 100.00 | 1 | 1 | 0 | 0 | 1 | 0 | 0 | 1 | 2 | ||
| hwypoda | Damaged - hwypo | 5 | 1 | 100 | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| Post | 5 | 1 | 100.00 | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| hwyrhgc | General complaint - hwyrh | 5 | 1 | 100 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| Road Humps | 5 | 1 | 100.00 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| hwysbfda | Damaged - hwysbf | 5 | 3 | 100 | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | |
| Safety Bollards (Footway) | 5 | 3 | 100.00 | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| hwysbrda | Damaged - hwysbr | 5 | 6 | 100 | 6 | 1.83333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 6 | |
| hwysbrgr | Graffiti - hwysbr | 5 | 1 | 100 | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| hwysbrmi | Missing - hwysbr | 5 | 1 | 50 | 2 | 6.5 | 0 | 0 | 1 | 0 | 0 | 1 | 3 | |
| Safety Bollards (Road) | 5 | 8 | 88.89 | 9 | 3 | 0 | 0 | 1 | 0 | 0 | 1 | 10 | ||
| hwysida | Damaged - hwysi | 5 | 5 | 100 | 5 | 1.8 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | |
| hwysire | Request - hwysi | 5 | 3 | 100 | 3 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | |
| Sign | 5 | 8 | 100.00 | 8 | 1.5 | 0 | 0 | 0 | 0 | 0 | 0 | 8 | ||
| hwysifmi | Missing - hwysif | 5 | 1 | 100 | 1 | 1 | 0 | 0 | 1 | 0 | 0 | 1 | 2 | |
| hwysifre | Request - hwysif | 5 | 1 | 100 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| Sign (Footway) | 5 | 2 | 100.00 | 2 | 0.5 | 0 | 0 | 1 | 0 | 0 | 1 | 3 | ||
| highdefrdsf | Damaged - hwyst | 5 | 3 | 100 | 3 | 4.33333333333333 | 1 | 0 | 0 | 0 | 0 | 1 | 4 | |
| hwystre | Request - hwyst | 5 | 2 | 100 | 2 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |
| Street Furniture | 5 | 5 | 100.00 | 5 | 3.8 | 1 | 0 | 0 | 0 | 0 | 1 | 6 | ||
| highdefrtlnw | Faulty - hwyts | 5 | 0 | 0 | 1 | 7 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| hwytsda | Damaged - hwyts | 5 | 2 | 66.6666666666667 | 3 | 3.33333333333333 | 0 | 0 | 1 | 0 | 0 | 1 | 4 | |
| Traffic Signal | 5 | 2 | 50.00 | 4 | 4.25 | 0 | 0 | 1 | 0 | 0 | 1 | 5 | ||
| hwytsfda | Damaged - hwytsf | 5 | 1 | 100 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| Traffic Signal (Footway) | 5 | 1 | 100.00 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| hwytrgc | General complaint - hwytr | 5 | 1 | 50 | 2 | 5.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |
| hwytrlbp | Low branches over pavement - hwytr | 5 | 1 | 100 | 1 | 3 | 0 | 1 | 0 | 0 | 0 | 1 | 2 | |
| Tree | 5 | 2 | 66.67 | 3 | 4.66666666666667 | 0 | 1 | 0 | 0 | 0 | 1 | 4 | ||
| hwyucda | Damaged - hwyuc | 5 | 4 | 100 | 4 | 1.25 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | |
| hwyucmi | Missing - hwyuc | 5 | 2 | 66.6666666666667 | 3 | 5.33333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | |
| hwyucnr | Noise / Rocking - hwyuc | 5 | 2 | 100 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | |
| hwyucwl | Water leak - hwyuc | 5 | 1 | 100 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| Utility Cover | 5 | 9 | 90.00 | 10 | 2.5 | 0 | 0 | 0 | 0 | 0 | 0 | 10 | ||
| hwyucfda | Damaged - hwyucf | 5 | 3 | 100 | 3 | 0.333333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | |
| hwyucfmi | Missing - hwyucf | 5 | 1 | 100 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| Utility Cover (Footway) | 5 | 4 | 100.00 | 4 | 0.5 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | ||
| hwyuvdc | Damaged cover - hwyuv | 5 | 1 | 100 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| hwyuvwl | Water leak - hwyuv | 5 | 1 | 100 | 1 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| Utility Valve | 5 | 2 | 100.00 | 2 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | ||
| Highways | Service Area Subtotals | 5 | 438 | 92.21 | 475 | 2.04421052631579 | 8 | 14 | 27 | 0 | 0 | 49 | 524 | |
| Street Management | ||||||||||||||
| tflci | Resolved by Contact Islington - tfl | 5 | 1 | 100 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| TFL | 5 | 1 | 100.00 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| Street Management | Service Area Subtotals | 5 | 1 | 100.00 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | |
| Report Totals | 5 | 439 | 92.2268907563025 | 476 | 2.03991596638655 | 8 | 14 | 27 | 0 | 0 | 49 | 525 |