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'Contact Islington issue resolution performance'.
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| Street Environment Services | All Incidents since 01/04/2010 | ||||||||||
| OneServe- Street Environment Services Report as at 00:00:00 26/04/2010 | |||||||||||
| Reference: Report 1 (SES Main) | |||||||||||
| CLOSED INCIDENTS | OPEN INCIDENTS | ||||||||||
| Service ID | Service Description | Service Id | Closed Incidents | Av Days to Close | 0 to 1 week | 1 to 2 weeks | 2 to 4 weeks | 4 to 8 weeks | 8+ weeks | Open Incidents | Total Incs |
| Street Environment Services | |||||||||||
| bwastercbw Request assisted collection of bulk waste | 20 | 3.1 | 3 | 1 | 1 | 0 | 0 | 5 | 25 | ||
| bwastercwg Request assisted collection of white goods | 2 | 2 | 1 | 0 | 0 | 0 | 0 | 1 | 3 | ||
| Assisted Collections | 22 | 3 | 4 | 1 | 1 | 0 | 0 | 6 | 28 | ||
| erdartbf Removal of body fluids | 4 | 0.5 | 0 | 0 | 1 | 0 | 0 | 1 | 5 | ||
| erdartda Report dead animal | 10 | 2.1 | 0 | 0 | 0 | 0 | 0 | 0 | 10 | ||
| erdartsn Report syringes/ needles | 2 | 0.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | ||
| DART Team | 16 | 1.5 | 0 | 0 | 1 | 0 | 0 | 1 | 17 | ||
| Street Environment Services | Service Area Subtotals | 38 | 2.36842105263158 | 4 | 1 | 2 | 0 | 0 | 7 | 45 | |
| Street Management | |||||||||||
| ctdrdrdc Report abandoned cones, barriers, signs or cycles | 8 | 3.375 | 0 | 0 | 0 | 0 | 0 | 0 | 8 | ||
| duwdffwg Report of dumped fridge-freezer (White Goods) | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| duwdfwg Report of dumped fridge (White Goods) | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| duwdw Report of dumped waste | 147 | 1.72108843537415 | 9 | 0 | 0 | 0 | 0 | 9 | 156 | ||
| duwdwmwg Report of dumped Washing Machine (White Goods) | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | ||
| dwwdot Other - dwwd | 3 | 6.33333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| Dumped Waste | 162 | 1.89506172839506 | 9 | 0 | 0 | 0 | 0 | 9 | 171 | ||
| flypostbo Transfer to back office - flypost | 2 | 6 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | ||
| flypostrrfp Request removal of fly posting | 5 | 3 | 1 | 0 | 0 | 0 | 0 | 1 | 6 | ||
| Fly Posting | 7 | 3.85714285714286 | 1 | 0 | 0 | 0 | 0 | 1 | 8 | ||
| grafbo Transfer to back office - graf | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 2 | 2 | ||
| grafoth Other - graf | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 1 | 1 | ||
| grafrg Report graffiti | 89 | 3.82022471910112 | 24 | 9 | 0 | 0 | 0 | 33 | 122 | ||
| Graffiti | 89 | 3.82022471910112 | 27 | 9 | 0 | 0 | 0 | 36 | 125 | ||
| rcygbco Report missed green box collection | 133 | 1.88721804511278 | 1 | 0 | 0 | 0 | 0 | 1 | 134 | ||
| recycbnrs Recycling bin not returned to stance | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| recycbo Transfer to back office - recyc | 8 | 1.5 | 0 | 1 | 0 | 0 | 0 | 1 | 9 | ||
| recycci Resolved by Contact Islington - recyc | 6 | 0.666666666666667 | 1 | 0 | 0 | 0 | 0 | 1 | 7 | ||
| recyckc Request for kitchen caddie | 31 | 2.90322580645161 | 1 | 0 | 0 | 0 | 0 | 1 | 32 | ||
| recyclf Request for leaflet | 4 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | ||
| recycmcb Report missed commingled bin collection | 12 | 1.66666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 12 | ||
| recycmfas Report missed flat above shop | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| recycmgwc Report missed green waste collection | 34 | 2.23529411764706 | 2 | 0 | 0 | 0 | 0 | 2 | 36 | ||
| recycmkwc Report missed kitchen waste collection | 57 | 1.82456140350877 | 2 | 0 | 0 | 0 | 0 | 2 | 59 | ||
| recycmtr Report missed trade recycling collection | 14 | 2.07142857142857 | 0 | 0 | 0 | 0 | 0 | 0 | 14 | ||
| recycnrkwc Request for new/replacement kitchen waste containr | 78 | 3.20512820512821 | 13 | 0 | 1 | 0 | 0 | 14 | 92 | ||
| recycos Request for odour strip | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| recycot Other - recyc | 12 | 2.33333333333333 | 1 | 0 | 0 | 0 | 0 | 1 | 13 | ||
| recycrbbs Request for bio bags for Schools | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| recycrbld Recycling bags left down | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| recycrcrs Request for clear recycling sacks | 13 | 1.84615384615385 | 0 | 0 | 0 | 0 | 0 | 0 | 13 | ||
| recycrcwb Request for commingled wheelie bin | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| recycrerb Request for estate recycling bag/box | 41 | 3.09756097560976 | 4 | 0 | 0 | 0 | 0 | 4 | 45 | ||
| recycrgwb Request for replacement garden waste bag | 128 | 3.0390625 | 24 | 1 | 0 | 0 | 0 | 25 | 153 | ||
| recycrjrs Request to join recycling scheme | 23 | 4.04347826086957 | 7 | 0 | 0 | 0 | 0 | 7 | 30 | ||
| recycrmer Report missed estate recycling collection | 41 | 2.1219512195122 | 2 | 0 | 0 | 0 | 0 | 2 | 43 | ||
| recycrmkwc Request removal of kitchen waste container | 7 | 2.42857142857143 | 0 | 1 | 0 | 0 | 0 | 1 | 8 | ||
| recycrrbl Request for replacement recycling box | 176 | 3.30113636363636 | 27 | 0 | 0 | 0 | 0 | 27 | 203 | ||
| recycrrcw Request removal of commingled wheelie bin | 3 | 1.33333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| recycrrgb Request removal of Greenbox | 4 | 2.25 | 1 | 0 | 0 | 0 | 0 | 1 | 5 | ||
| recycrrli Request for replacement recycling lid | 31 | 2.2258064516129 | 1 | 0 | 0 | 0 | 0 | 1 | 32 | ||
| recycrs Request for recycling sacks | 13 | 3.69230769230769 | 1 | 0 | 0 | 0 | 0 | 1 | 14 | ||
| recycrwfs Request withdrawl from scheme | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| Recycling | 876 | 2.67123287671233 | 88 | 3 | 1 | 0 | 0 | 92 | 968 | ||
| rcyrpbo Transfer to back office - rcyrp | 1 | 6 | 1 | 0 | 0 | 0 | 0 | 1 | 2 | ||
| recycrobb Report of overflowing Bottle bank | 3 | 3.66666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| recycropb Report of overflowing Paper bank | 4 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | ||
| recycrorb Report overflowing recycling bank | 6 | 2 | 1 | 0 | 0 | 0 | 0 | 1 | 7 | ||
| recycrrbm Report Recycling banks missing | 4 | 1.75 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | ||
| Recycling Points | 18 | 2.66666666666667 | 2 | 0 | 0 | 0 | 0 | 2 | 20 | ||
| refcolrcbb Report missed collection of cm. refuse (Bin Bag) | 29 | 1.75862068965517 | 0 | 0 | 0 | 0 | 0 | 0 | 29 | ||
| refcolrccr Report missed collection of cm. refuse (Container) | 53 | 1.84905660377358 | 1 | 0 | 0 | 0 | 0 | 1 | 54 | ||
| refcolrmlgc Report of missed lumber or general collection | 15 | 1.26666666666667 | 1 | 0 | 0 | 0 | 0 | 1 | 16 | ||
| refcolrmrc Report missed refuse collection (Dom. bin bag) | 206 | 1.60194174757282 | 2 | 0 | 0 | 0 | 0 | 2 | 208 | ||
| rfcbnrs Bin not returned to stance | 11 | 1.09090909090909 | 0 | 0 | 0 | 0 | 0 | 0 | 11 | ||
| rfcbo Transfer to back office - rfc | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| rfcewnc Report of excess waste not collected | 8 | 2.625 | 1 | 0 | 0 | 0 | 0 | 1 | 9 | ||
| rfcmfcc Report missed refuse collection (Dom. Container) | 88 | 1.93181818181818 | 3 | 0 | 0 | 0 | 0 | 3 | 91 | ||
| rfcncw Report of non collection of waste | 7 | 1.71428571428571 | 0 | 0 | 0 | 0 | 0 | 0 | 7 | ||
| rfcot Other - rfc | 5 | 1.4 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | ||
| rfcpcw Report of part collection of waste | 2 | 1.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | ||
| rfcsrnp Report of spilt refuse not picked up | 3 | 2.66666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| Refuse Collection - Complaints | 430 | 1.72093023255814 | 8 | 0 | 0 | 0 | 0 | 8 | 438 | ||
| rcech Request Container exchange - Chamberlain | 2 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | ||
| rcepa Request Container exchange - Paladin | 4 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | ||
| rfcsrbo Transfer to back office - rfcsr | 3 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| rfcsrci Resolved by Contact Islington - rfcsr | 4 | 0.25 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | ||
| rfcsrot Other - rfcsr | 2 | 7.5 | 1 | 0 | 0 | 0 | 0 | 1 | 3 | ||
| rfcwcge Request for waste collection (l&g) - General | 693 | 4.04617604617605 | 198 | 48 | 8 | 0 | 0 | 254 | 947 | ||
| rfcwgco Request for waste collection (WG) - Cooker | 21 | 4.85714285714286 | 8 | 0 | 0 | 0 | 0 | 8 | 29 | ||
| rfcwgff Request for waste collection (WG) - Fridge-Freezer | 26 | 5.42307692307692 | 13 | 1 | 0 | 0 | 0 | 14 | 40 | ||
| rfcwgfr Request for waste collection (WG) - Fridge | 25 | 4.72 | 15 | 0 | 0 | 0 | 0 | 15 | 40 | ||
| rfcwgwm Request for waste collection (WG) - Washing Machne | 24 | 5.29166666666667 | 14 | 0 | 0 | 0 | 0 | 14 | 38 | ||
| Refuse Collection - Service Request | 804 | 4.13930348258706 | 249 | 49 | 8 | 0 | 0 | 306 | 1110 | ||
| ctdrswoo Report other obstruction (inc. builders waste) | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | ||
| hazwastergs Hazardous waste | 20 | 0.95 | 1 | 0 | 0 | 0 | 0 | 1 | 21 | ||
| wasteenfriwd Report incorrect waste disposal | 12 | 2.16666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 12 | ||
| wmgmtbo Transfer to back office - wmgmt | 31 | 1.80645161290323 | 8 | 0 | 1 | 0 | 0 | 9 | 40 | ||
| wmgmtci Resolved by Contact Islington - wmgmt | 3 | 0.333333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| wmgmtomdw Ongoing missed dumped waste collection | 1 | 8 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| wmgmtomer Ongoing missed estate recycling | 2 | 4.5 | 1 | 0 | 0 | 0 | 0 | 1 | 3 | ||
| wmgmtomgb Ongoing missed green box | 9 | 1.33333333333333 | 1 | 0 | 1 | 0 | 0 | 2 | 11 | ||
| wmgmtomgw Ongoing missed green waste | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1 | 1 | ||
| wmgmtomkw Ongoing missed kitchen waste recycling | 2 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | ||
| wmgmtomlc Ongoing missed lumber collection | 3 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| wmgmtomrc Ongoing missed refuse collection | 40 | 1.6 | 5 | 0 | 0 | 0 | 0 | 5 | 45 | ||
| wmgmtomrs Ongoing missed recycling above shops | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 1 | 1 | ||
| wmgmtomsw Ongoing missed sweeping | 4 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | ||
| wmgmtot Other - wmgmt | 35 | 1.57142857142857 | 0 | 0 | 0 | 0 | 0 | 0 | 35 | ||
| Street Environment Services | 164 | 1.65853658536585 | 17 | 0 | 3 | 0 | 0 | 20 | 184 | ||
| hazwasterow Report oil spill (Rapid Response) | 4 | 2.75 | 1 | 0 | 0 | 0 | 0 | 1 | 5 | ||
| sweeprmss Report of missed sweeping service | 6 | 2.33333333333333 | 0 | 0 | 0 | 0 | 0 | 0 | 6 | ||
| sweeproass Request for one-off additional sweep | 4 | 3.75 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | ||
| sweeprosses Report Road Traffic Accident (Rapid Response) | 2 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | ||
| swpci Resolved by Contact Islington - swp | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| swpdf Report of dog fouling | 90 | 1.96666666666667 | 6 | 0 | 0 | 0 | 0 | 6 | 96 | ||
| swpgs Report of general spillage | 7 | 3.14285714285714 | 0 | 0 | 0 | 0 | 0 | 0 | 7 | ||
| swplbf Report Litter bin full | 3 | 4.66666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| swplos Report litter on street | 11 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 11 | ||
| swpls Report leaves on street | 2 | 4.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | ||
| swpnts Report sweeping not to standard | 3 | 2.66666666666667 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | ||
| swpot Other - swp | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 1 | 1 | ||
| swprbbl Request replacement bin / bin liner | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | ||
| swpsbnc Report sweeping bags not collected | 2 | 2.5 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | ||
| swpss Request special sweep | 10 | 2.3 | 2 | 0 | 0 | 0 | 0 | 2 | 12 | ||
| Sweeping | 146 | 2.32876712328767 | 10 | 0 | 0 | 0 | 0 | 10 | 156 | ||
| Street Management | Service Area Subtotals | 2696 | 2.87166172106825 | 411 | 61 | 12 | 0 | 0 | 484 | 3180 | |
| Report Totals | 2734 | 2.8646671543526 | 415 | 62 | 14 | 0 | 0 | 491 | 3225 |